CN105550864A - Method and apparatus for processing hotel business requests - Google Patents

Method and apparatus for processing hotel business requests Download PDF

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Publication number
CN105550864A
CN105550864A CN201510917960.9A CN201510917960A CN105550864A CN 105550864 A CN105550864 A CN 105550864A CN 201510917960 A CN201510917960 A CN 201510917960A CN 105550864 A CN105550864 A CN 105550864A
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CN
China
Prior art keywords
resource
service request
user
resources
hotel
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201510917960.9A
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Chinese (zh)
Inventor
刘欣欣
邵远骏
解悦
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JIANGSU MENGGUANG INFORMATION TECHNOLOGY CO., LTD.
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Union Wide Information Technology (shanghai) Co Ltd
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Publication date
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Priority to CN201510917960.9A priority Critical patent/CN105550864A/en
Publication of CN105550864A publication Critical patent/CN105550864A/en
Pending legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/22—Payment schemes or models
    • G06Q20/227—Payment schemes or models characterised in that multiple accounts are available, e.g. to the payer
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/02—Payment architectures, schemes or protocols involving a neutral party, e.g. certification authority, notary or trusted third party [TTP]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
    • G06Q20/349—Rechargeable cards
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/387—Payment using discounts or coupons
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Abstract

The invention provides a method and apparatus for processing hotel business requests. The method includes the following steps that: a hotel business request of a user is obtained; a resource combination corresponding to the business request is determined according to the resource priority information of disposable resources of the user; and the business request is processed according to the resource combination. Compared with the prior art, after the hotel business request of the user is obtained, the resource combination corresponding to the business request is determined according to the resource priority information of the disposable resources of the user, and the business request is processed according to the resource combination, wherein the business request contains at least two items of disposable resources of the user, wherein the two items of disposable resources comprises at least one item of disposable resources of the user in the hotel; and therefore, the user can simultaneously use a plurality of kinds of resources when hotel business is processed, and the use of the resources can be more convenient, and user experience can be enhanced.

Description

A kind of method and apparatus for the treatment of hotel business request
Technical field
The application relates to computer realm, particularly relates to a kind of technology for the treatment of hotel business request.
Background technology
Along with the development of internet, daily life and internet contact day by day tight, consumption and the modes of payments of people are more and more diversified, and the development of internet processing platform along with hotel business, hotel business faces user and pays the diversified situation in source in process and settlement process, such as, in rent pays, there is the multiple payment source such as member's integration, hotel's red packet, stored value card, Third-party payment.The payment system in existing hotel adopts a kind of source that pays to carry out paying or being consumed the integration, red packet, stored value card etc. provided in hotel by the mode of directly deduction.
But, user wishes in once paying, to adopt different payment sources to carry out mixed payment, in existing hotel payment system user often cannot unrestricted choice or payment rule machinery, fully cannot merge multiple payment resource and carry out service request process, cause payment not convenient, Consumer's Experience is not good.
Summary of the invention
An object of the application is to provide a kind of method and apparatus for the treatment of hotel business request.
For achieving the above object, according to an aspect of the application, provide a kind of method for the treatment of hotel business request, the method comprises:
Obtain the service request of user in hotel;
The combination of resources that described service request is corresponding is determined according to the resource prioritization information of the arranged resource of described user;
Service request according to described combination of resources process;
Wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
According to another aspect of the application, provide a kind of equipment for the treatment of hotel business request, this equipment comprises:
Service request acquisition device, for obtaining the service request of user in hotel;
Combination of resources determining device, the resource prioritization information for the arranged resource according to described user determines the combination of resources that described service request is corresponding;
Service request treating apparatus, for service request according to described combination of resources process;
Wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
Compared with prior art, the application is by obtaining user after the service request in hotel, the combination of resources that described service request is corresponding is determined according to the resource prioritization information of the arranged resource of user, and according to described combination of resources process service request, wherein, described combination of resources comprises at least two of user can arrange resource, and these two can be arranged resource and at least comprise in described hotel one of described user and can arrange resource, thus make user can use multiple resources in the process of process hotel business simultaneously, make the use of resource more convenient so that promote Consumer's Experience.
Accompanying drawing explanation
By reading the detailed description done non-limiting example done with reference to the following drawings, the other features, objects and advantages of the application will become more obvious:
Fig. 1 illustrates a kind of equipment schematic diagram for the treatment of hotel business request according to the application aspect;
Fig. 2 illustrates a kind of equipment schematic diagram for the treatment of hotel business request according to another preferred embodiment of the application;
Fig. 3 illustrates a kind of equipment schematic diagram for the treatment of hotel business request according to another preferred embodiment of the application;
Fig. 4 illustrates a kind of method flow diagram for the treatment of hotel business request according to another aspect of the application;
Fig. 5 illustrates a kind of method flow diagram for the treatment of hotel business request according to another preferred embodiment of the application;
Fig. 6 illustrates a kind of method flow diagram for the treatment of hotel business request according to another preferred embodiment of the application.
In accompanying drawing, same or analogous Reference numeral represents same or analogous parts.
Embodiment
Below in conjunction with accompanying drawing, the application is described in further detail.
In the application one typically configuration, the equipment of terminal, service network and trusted party include one or more processor (CPU), input/output interface, network interface and internal memory.
Internal memory may comprise the volatile memory in computer-readable medium, and the forms such as random access memory (RAM) and/or Nonvolatile memory, as ROM (read-only memory) (ROM) or flash memory (flashRAM).Internal memory is the example of computer-readable medium.
Computer-readable medium comprises permanent and impermanency, removable and non-removable media can be stored to realize information by any method or technology.Information can be computer-readable instruction, data structure, the module of program or other data.The example of the storage medium of computing machine comprises, but be not limited to phase transition internal memory (PRAM), static RAM (SRAM), dynamic RAM (DRAM), the random access memory (RAM) of other types, ROM (read-only memory) (ROM), Electrically Erasable Read Only Memory (EEPROM), fast flash memory bank or other memory techniques, read-only optical disc ROM (read-only memory) (CD-ROM), digital versatile disc (DVD) or other optical memory, magnetic magnetic tape cassette, magnetic disk stores or other magnetic storage apparatus or any other non-transmitting medium, can be used for storing the information can accessed by computing equipment.According to defining herein, computer-readable medium does not comprise non-temporary computer readable media (transitorymedia), as data-signal and the carrier wave of modulation.
Fig. 1 illustrates a kind of equipment schematic diagram for the treatment of hotel business request according to the application aspect.Described equipment 1 comprises service request acquisition device 11, combination of resources determining device 12 and service request treating apparatus 13.
Wherein, in described equipment 1, service request acquisition device 11 obtains the service request of user in hotel; Combination of resources determining device 12 determines according to the resource prioritization information of the arranged resource of described user the combination of resources that described service request is corresponding; Service request treating apparatus 13 is service request according to described combination of resources process, wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
Particularly, in described equipment 1, service request acquisition device 11 obtains user and refers to that obtaining terminal by hotel business such as APP, reception counter of hotel service terminal, page ends obtains the service request of user in hotel in the service request in hotel, wherein, hotel business obtains terminal and includes but not limited to above-mentioned citing.Described user refers in the service request in hotel the consumption service that user carries out in hotel, include but not limited to the guest room of user within the scope of hotel administration, food and drink, service, shopping, amusement reservation or clearing order.
Those skilled in the art will be understood that above-mentioned acquisition user is only citing in the mode of the service request in hotel; other acquisition users that are existing or that may occur from now in the mode of the service request in hotel as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Then, according to the resource prioritization information of the arranged resource of described user, described combination of resources determining device 12 determines that acquisition user that combination of resources corresponding to described service request refer to is after the service request in hotel, according under user name or the information such as the use priority of governable resource that is associated determine meeting the related resource combination of the consumption and payment of service request.Wherein, described resource of arranging refers to the resources consumption that can be used for meeting described service request, includes but not limited to that currency pays resource, such as, and Third-party payment, credit card, debit card; The arranged resource that hotel distributes, such as, hotel's stored value card, red packet; The deducted resource of hotel's regulation, such as, the deduction amount etc. that hotel's integration, reward voucher, member's grade are corresponding.The priority being paid or use that the described precedence information arranging resource includes but not limited to the arranged resource of the described user for payment consumption and the rule of payment that whether can be used for.Combination of resources corresponding to described service request refers to that the resource for meeting service request is a kind of or is more than or equal to the combination of two kinds, such as, Third-party payment and hotel's integration together use the rent jointly paying user one evening, or credit card and hotel's stored value card and red packet, integration are respectively deducted a part of for paying the usage charges of hotel's meeting room.Determine that combination of resources corresponding to described service request reasonably can use multiple governable payment resource according to the precedence information of the arranged resource of old user simultaneously, make Consumer's Experience when consuming in hotel better.
Those skilled in the art will be understood that the resource prioritization information of above-mentioned the arranged resource according to described user determines that the mode of the combination of resources that described service request is corresponding is only citing; other the resource prioritization information of the arranged resource according to described user that are existing or that may occur from now on determine that the mode of the combination of resources that described service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Then, described service request treating apparatus 13 is service request according to described combination of resources process, wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.Refer to the corresponding described service request of available resources combination according to determining, complete the behavior such as paying and consume, wherein, resource can be arranged for one in described hotel and refer to the resource that can be used for meeting service request that hotel distributes to user, the resource for consuming that can use in the scope of business in hotel, includes but not limited to that integration, red packet, stored value card, reward voucher, member's grade are preferential and pays vertically subtract authority etc.Described combination of resources comprises at least two of user and can arrange resource and refer to that combination of resources is for by multiple mixed payment consumption arranged resource and carry out combining, thus make the service request response diversification of user, pay resource variation thus the payment of optimizing user experience.
Preferably, in described hotel one of described user can arrange resource and comprise following any one: described user in the arranged resource of described hotel pre-stored, namely as stored value card, the users such as certificate that prestore make the arranged resource being stored in hotel's account in cash in advance; Described hotel distributes to the arranged resource of described user, i.e. the arranged resource that gives according to the behavior of user in hotel or identity grade of hotel, and as member's integration, red packet, reward voucher, payment is vertical subtracts authority etc.; Described hotel uses recorded information to distribute to the arranged resource of described user according to the business of described user in described hotel, such as, hotel gives member grade according to the access times of user and the amount of money, the corresponding different payment discount of different member's grade or deduct preferential.
Fig. 2 illustrates a kind of equipment schematic diagram for the treatment of hotel business request according to another preferred embodiment of the application.Described equipment 1 comprises described equipment 1 and comprises service request acquisition device 21, priority determining device 24, combination of resources determining device 22 and service request treating apparatus 23.
Wherein, in described equipment 1, service request acquisition device 21 obtains the service request of user in hotel; Priority determining device 24 determines the resource prioritization information of the arranged resource of described user; Combination of resources determining device 22 determines according to described resource prioritization information the combination of resources that described service request is corresponding; Service request treating apparatus 23 is service request according to described combination of resources process, wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
At this, the service request acquisition device 21 in the service request acquisition device 11 in Fig. 1, service request treating apparatus 13 and Fig. 2, service request treating apparatus 23 are same or similar, so repeat no more.
Particularly, described equipment 1 medium priority determining device 24 determines that the resource prioritization information of the arranged resource of described user refers to that the use priority arranged arranging resource according to relevant default access or the user of the arranged resource of user is distributed, the priorities associated related contents such as determined use priority and order are described resource prioritization information, such as, the arranged resource of user has integration, red packet, the credit card of hotel's stored value card and binding, then user can arrange pay the request of rent in the request of sending before and allow to carry out mixed payment, then after receiving customer service request, system is according to the relevant priority of mixed payment, such as, the priority used is finally red packet from arriving first most, integration, hotel's stored value card, credit card, determine that the priority of the arranged resource of this user is red packet, integration, hotel's stored value card, credit card, user because select also to select only to use certain or certain several payable resource during mixed payment, therefore, described resource prioritization information is in the lump with reference to the selection of user, as this user have selected anomalous integral credit card, then the final information of the described resource prioritization of this user is and first uses integration, rear use credit card.Determine that the resource prioritization the arranged information of user can reasonable combination be arranged in pairs or groups while user's selectable range when paying or consume is expanded, thus promote Consumer's Experience.
Those skilled in the art will be understood that the resource prioritization information of above-mentioned the arranged resource according to described user determines that the mode of the combination of resources that described service request is corresponding is only citing; other the resource prioritization information of the arranged resource according to described user that are existing or that may occur from now on determine that the mode of the combination of resources that described service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Preferably, the resource prioritization information that described priority determining device 24 obtains the arranged resource of the described user that described user submits to refers to that user can submit to it can arrange the precedence information of resource under one's name in the lump, namely user can use and can arrange the combination of resource and often kind and can arrange the expenditure ratio of resource thus determine the arranged resource resource prioritization information in use of described user accordingly by unrestricted choice, such as, user specifies and preferentially uses integration, and integration uses a percentage to be of use ten yuan, secondly stored value card and credit card is used, then carry out the determination of combination of resources and the response of service request when determining described resource prioritization information according to the precedence information specified by user.User submits to described resource prioritization information to expand the independence of user further, and the convenient degree of the experience of user and consumption or payment rises further.
Preferably, the service related information that described priority determining device 24 is corresponding according to described service request determines the resource prioritization information of the arranged resource of described user.Refer to that the service request of different classs of business or Different periods has different rights to the priority can arranging resource, such as, hotel specifies that only rent can use and pays vertical subtracting and red packet, can not use when paying breakfast or amusement equipment expense, wherein, described service related information is can arranging the different rights of using of resource for user but being not limited thereto of the different business in hotel, and relevant with hotel business is all contained in this with relevant the arranging of payment.
Then, described combination of resources determining device 22 determines according to described resource prioritization information the combination of resources that described service request is corresponding.Namely meet according to the described service request of determined resource prioritization information to user, the described combination of resources meeting precedence information is determined.Such as, user's choice for use stored value card pays the rent of 50 percent, integration is used to deduct ten yuan of rents, other remaining cost is all from Credit Card Payments, and the operation regulation of rent does not allow to use red packet, then the combination of resources of last corresponding described service request is stored value card, anomalous integral credit card, and Payment Proportion carries out according to the self-defined ratio of user.
Those skilled in the art will be understood that and above-mentionedly determine that the mode of the combination of resources that described service request is corresponding is only citing; described in other determinations that are existing or that may occur from now on, the mode of the combination of resources that service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Fig. 3 illustrates a kind of equipment schematic diagram for the treatment of hotel business request according to another preferred embodiment of the application.Described equipment 1 comprises described equipment 1 and comprises service request acquisition device 31, priority determining device 34, combination of resources determining device 32, service request treating apparatus 33 and can arrange resource return mechanism 35.
Wherein, in described equipment 1, service request acquisition device 31 obtains the service request of user in hotel; Priority determining device 34 determines the resource prioritization information of the arranged resource of described user; Combination of resources determining device 32 retains the multinomial of described user item by item arrange resource according to the order of successively decreasing of described resource prioritization information, wherein, describedly multinomially arranges combination of resources corresponding to service request described in resource composition; Service request treating apparatus 33 is more than or equal to service request resource requirement when described combination of resources, completes described service request by distributing the described multinomial resource of arranging be retained; Resource return mechanism 35 can be arranged when described service request completes and is in revocable state, according to the operation cancelling described request of described user, return be assigned with described every and arrange resource.
At this, the service request acquisition device 11 in Fig. 1 is same or similar with the service request acquisition device 31 in Fig. 3, and the priority determining device 24 in Fig. 2 is same or similar with the priority determining device 34 in Fig. 3, so repeat no more.
Particularly, in described equipment 1, combination of resources determining device 32 retains the multinomial of described user item by item arrange resource according to the order of successively decreasing of described resource prioritization information, wherein, describedly multinomially arranges combination of resources corresponding to service request described in resource composition.Namely according to the priority order from high to low in combination of resources corresponding to described service request, can arrange described in confirming successively resource in resource whether can with or the amount of satisfying the demand, and freeze available amount.The described multinomial available amount corresponding data arranging resource corresponding is comprehensively combination of resources corresponding to described service request, such as, the arranged resource of certain user is integration, red packet, stored value card, third party's account, its priority declines successively from being integrated to third party's account, then by confirming item by item, integration and third party's account can be used, red packet, the used amount of stored value card is zero, retain integration can deduct 20 percent expense, the payable remaining cost of third party's account, then described multinomial resource of arranging is integration and third party's account, described multinomial resource of arranging is integration and third party's account, both combination of resources that namely described service request is corresponding.Determine that combination of resources corresponding to described service request makes to verify successively arranging resource in respective process in service request, resource is used more effectively and in order.
Those skilled in the art will be understood that and above-mentionedly determine that the mode of the combination of resources that described service request is corresponding is only citing; described in other determinations that are existing or that may occur from now on, the mode of the combination of resources that service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Then, described service request treating apparatus 33 is more than or equal to service request resource requirement when described combination of resources, completes described service request by distributing the described multinomial resource of arranging be retained.Namely the comprehensive resources in described combination of resources is more than or equal to the resource needed for service request, connect literary composition citing, the available amount of integration deduction and Third-party payment is greater than the amount of rent needed for this user, then the integration of previously described available deduction 20 percent expense deducted and from third party's account, deduct residue rent, thus complete the response of described service request, therefore, consume accordingly according to the amount of user's unrestricted choice deduction and the spending amount of use, make to have during customer consumption and better experience and autonomy.
What those skilled in the art will be understood that above-mentioned distribution is retained described multinomially arranges the mode that resource completes described service request and is only citing; the described multinomial resource of arranging that other distribution that are existing or that may occur from now on are retained completes the mode of described service request as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Preferably, described service request treating apparatus 33, when described combination of resources is lower than described service request resource requirement, discharges be retained described multinomial and arranges resource, and refuse described service request.The comprehensive resources referring in described combination of resources is not enough to the resource met needed for service request, connect literary composition citing, the available amount of integration deduction and Third-party payment is less than the amount of rent needed for this user, be not enough to pay whole remaining rent by the available amount in the integration deduction third party account of previously described available deduction 20 percent expense, then the integration of the freezed rent that is used for deducting is discharged, make it to may be used for paying other fees, and refuse described service request, such as in the display of APP end: Sorry, your ticket has not enough value for Third-party payment, pay unsuccessfully, thus arrange the arranged resource of user flexibly, resource is freezed in timely release, promote Consumer's Experience.
Then, resource return mechanism 35 can be arranged when described service request completes and is in revocable state, according to the operation cancelling described request of described user, return be assigned with described every and arrange resource.Wherein, described revocable state is the state that the corresponding consumption such as order can be asked after service request completes to cancel, namely cancel an order after user pays predetermined rent, then described service request is in revocable state, if user selects to cancel and used corresponding resource of arranging can be returned during described revocable state, the red packet of such as user is return, integration discharges again, stored value card amount return etc., thus make the process of described service request more convenient, the dirigibility of adding users autonomous operation.
Those skilled in the art will be understood that the above-mentioned described every mode of arranging resource be assigned with that returns is only citing; described every mode of arranging resource that other existing or returning of may occurring from now on are assigned with is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Fig. 4 illustrates a kind of method flow diagram for the treatment of hotel business request according to another aspect of the application.Described method comprises step S1, step S2 and step S3.
Wherein, equipment 1 obtains the service request of user in hotel in step sl; Equipment 1 determines according to the resource prioritization information of the arranged resource of described user the combination of resources that described service request is corresponding in step s 2; Equipment 1 service request according to described combination of resources process in step s3, wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
Particularly, equipment 1 obtains user and refers to that obtaining terminal by hotel business such as APP, reception counter of hotel service terminal, page ends obtains the service request of user in hotel in the service request in hotel in step sl, wherein, hotel business obtains terminal and includes but not limited to above-mentioned citing.Described user refers in the service request in hotel the consumption service that user carries out in hotel, include but not limited to the guest room of user within the scope of hotel administration, food and drink, service, shopping, amusement reservation or clearing order.
Those skilled in the art will be understood that above-mentioned acquisition user is only citing in the mode of the service request in hotel; other acquisition users that are existing or that may occur from now in the mode of the service request in hotel as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Then, according to the resource prioritization information of the arranged resource of described user, equipment 1 determines that acquisition user that combination of resources corresponding to described service request refer to is after the service request in hotel in step s 2, according under user name or the information such as the use priority of governable resource that is associated determine meeting the related resource combination of the consumption and payment of service request.Wherein, described resource of arranging refers to the resources consumption that can be used for meeting described service request, includes but not limited to that currency pays resource, such as, and Third-party payment, credit card, debit card; The arranged resource that hotel distributes, such as, hotel's stored value card, red packet; The deducted resource of hotel's regulation, such as, the deduction amount etc. that hotel's integration, reward voucher, member's grade are corresponding.The priority being paid or use that the described precedence information arranging resource includes but not limited to the arranged resource of the described user for payment consumption and the rule of payment that whether can be used for.Combination of resources corresponding to described service request refers to that the resource for meeting service request is a kind of or is more than or equal to the combination of two kinds, such as, Third-party payment and hotel's integration together use the rent jointly paying user one evening, or credit card and hotel's stored value card and red packet, integration are respectively deducted a part of for paying the usage charges of hotel's meeting room.Determine that combination of resources corresponding to described service request reasonably can use multiple governable payment resource according to the precedence information of the arranged resource of old user simultaneously, make Consumer's Experience when consuming in hotel better.
Those skilled in the art will be understood that the resource prioritization information of above-mentioned the arranged resource according to described user determines that the mode of the combination of resources that described service request is corresponding is only citing; other the resource prioritization information of the arranged resource according to described user that are existing or that may occur from now on determine that the mode of the combination of resources that described service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Then, equipment 1 service request according to described combination of resources process in step s3, wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.Refer to the corresponding described service request of available resources combination according to determining, complete the behavior such as paying and consume, wherein, resource can be arranged for one in described hotel and refer to the resource that can be used for meeting service request that hotel distributes to user, the resource for consuming that can use in the scope of business in hotel, includes but not limited to that integration, red packet, stored value card, reward voucher, member's grade are preferential and pays vertically subtract authority etc.Described combination of resources comprises at least two of user and can arrange resource and refer to that combination of resources is for by multiple mixed payment consumption arranged resource and carry out combining, thus make the service request response diversification of user, pay resource variation thus the payment of optimizing user experience.
Preferably, in described hotel one of described user can arrange resource and comprise following any one: described user in the arranged resource of described hotel pre-stored, namely as stored value card, the users such as certificate that prestore make the arranged resource being stored in hotel's account in cash in advance; Described hotel distributes to the arranged resource of described user, i.e. the arranged resource that gives according to the behavior of user in hotel or identity grade of hotel, and as member's integration, red packet, reward voucher, payment is vertical subtracts authority etc.; Described hotel uses recorded information to distribute to the arranged resource of described user according to the business of described user in described hotel, such as, hotel gives member grade according to the access times of user and the amount of money, the corresponding different payment discount of different member's grade or deduct preferential.
Fig. 5 illustrates a kind of method flow diagram for the treatment of hotel business request according to another preferred embodiment of the application.Described method comprises step S1, step S4, step S2 and step S3.
Wherein, equipment 1 obtains the service request of user in hotel in step sl; Equipment 1 determines the resource prioritization information of the arranged resource of described user in step s 4 which; Equipment 1 determines according to described resource prioritization information the combination of resources that described service request is corresponding in step s 2; Equipment 1 service request according to described combination of resources process in step s3, wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
At this, step S1, step S3 in the step S1 in Fig. 4, step S3 and Fig. 5 are same or similar, so repeat no more.
Particularly, equipment 1 determines that the resource prioritization information of the arranged resource of described user refers to that the use priority arranged arranging resource according to relevant default access or the user of the arranged resource of user is distributed in step s 4 which, the priorities associated related contents such as determined use priority and order are described resource prioritization information, such as, the arranged resource of user has integration, red packet, the credit card of hotel's stored value card and binding, then user can arrange pay the request of rent in the request of sending before and allow to carry out mixed payment, then after receiving customer service request, system is according to the relevant priority of mixed payment, such as, the priority used is finally red packet from arriving first most, integration, hotel's stored value card, credit card, determine that the priority of the arranged resource of this user is red packet, integration, hotel's stored value card, credit card, user because select also to select only to use certain or certain several payable resource during mixed payment, therefore, described resource prioritization information is in the lump with reference to the selection of user, as this user have selected anomalous integral credit card, then the final information of the described resource prioritization of this user is and first uses integration, rear use credit card.Determine that the resource prioritization the arranged information of user can reasonable combination be arranged in pairs or groups while user's selectable range when paying or consume is expanded, thus promote Consumer's Experience.
Those skilled in the art will be understood that the resource prioritization information of above-mentioned the arranged resource according to described user determines that the mode of the combination of resources that described service request is corresponding is only citing; other the resource prioritization information of the arranged resource according to described user that are existing or that may occur from now on determine that the mode of the combination of resources that described service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Preferably, the resource prioritization information of arranged resource that equipment 1 obtains the described user that described user submits in step s 4 which refers to that user can submit to it can arrange the precedence information of resource under one's name in the lump, namely user can use and can arrange the combination of resource and often kind and can arrange the expenditure ratio of resource thus determine the arranged resource resource prioritization information in use of described user accordingly by unrestricted choice, such as, user specifies and preferentially uses integration, and integration uses a percentage to be of use ten yuan, secondly stored value card and credit card is used, then carry out the determination of combination of resources and the response of service request when determining described resource prioritization information according to the precedence information specified by user.User submits to described resource prioritization information to expand the independence of user further, and the convenient degree of the experience of user and consumption or payment rises further.
Preferably, the service related information that equipment 1 is corresponding according to described service request in step s 4 which determines the resource prioritization information of the arranged resource of described user.Refer to that the service request of different classs of business or Different periods has different rights to the priority can arranging resource, such as, hotel specifies that only rent can use and pays vertical subtracting and red packet, can not use when paying breakfast or amusement equipment expense, wherein, described service related information is can arranging the different rights of using of resource for user but being not limited thereto of the different business in hotel, and relevant with hotel business is all contained in this with relevant the arranging of payment.
Then, equipment 1 determines according to described resource prioritization information the combination of resources that described service request is corresponding in step s 2.Namely meet according to the described service request of determined resource prioritization information to user, the described combination of resources meeting precedence information is determined.Such as, user's choice for use stored value card pays the rent of 50 percent, integration is used to deduct ten yuan of rents, other remaining cost is all from Credit Card Payments, and the operation regulation of rent does not allow to use red packet, then the combination of resources of last corresponding described service request is stored value card, anomalous integral credit card, and Payment Proportion carries out according to the self-defined ratio of user.
Those skilled in the art will be understood that and above-mentionedly determine that the mode of the combination of resources that described service request is corresponding is only citing; described in other determinations that are existing or that may occur from now on, the mode of the combination of resources that service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Fig. 6 illustrates a kind of method flow diagram for the treatment of hotel business request according to another preferred embodiment of the application.Described method comprises described equipment 1 and comprises step S1, step S4, step S2, step S3 and step S5.
Wherein, equipment 1 obtains the service request of user in hotel in step sl; Equipment 1 determines the resource prioritization information of the arranged resource of described user in step s 4 which; Equipment 1 retains the multinomial of described user item by item arrange resource according to the order of successively decreasing of described resource prioritization information in step s 2, wherein, describedly multinomially arranges combination of resources corresponding to service request described in resource composition; Equipment 1 is more than or equal to service request resource requirement when described combination of resources in step s3, completes described service request by distributing the described multinomial resource of arranging be retained; Equipment 1 is when described service request completes and is in revocable state in step s 5, according to the operation cancelling described request of described user, returns be assigned with described every and arranges resource.
At this, the step S1 in step S1 and the Fig. 6 in Fig. 4 is same or similar, and the step S4 in step S4 and the Fig. 6 in Fig. 5 is same or similar, so repeat no more.
Particularly, equipment 1 retains the multinomial of described user item by item arrange resource according to the order of successively decreasing of described resource prioritization information in step s 2, wherein, describedly multinomially arranges combination of resources corresponding to service request described in resource composition.Namely according to the priority order from high to low in combination of resources corresponding to described service request, can arrange described in confirming successively resource in resource whether can with or the amount of satisfying the demand, and freeze available amount.The described multinomial available amount corresponding data arranging resource corresponding is comprehensively combination of resources corresponding to described service request, such as, the arranged resource of certain user is integration, red packet, stored value card, third party's account, its priority declines successively from being integrated to third party's account, then by confirming item by item, integration and third party's account can be used, red packet, the used amount of stored value card is zero, retain integration can deduct 20 percent expense, the payable remaining cost of third party's account, then described multinomial resource of arranging is integration and third party's account, described multinomial resource of arranging is integration and third party's account, both combination of resources that namely described service request is corresponding.Determine that combination of resources corresponding to described service request makes to verify successively arranging resource in respective process in service request, resource is used more effectively and in order.
Those skilled in the art will be understood that and above-mentionedly determine that the mode of the combination of resources that described service request is corresponding is only citing; described in other determinations that are existing or that may occur from now on, the mode of the combination of resources that service request is corresponding is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Then, equipment 1 is more than or equal to service request resource requirement when described combination of resources in step s3, completes described service request by distributing the described multinomial resource of arranging be retained.Namely the comprehensive resources in described combination of resources is more than or equal to the resource needed for service request, connect literary composition citing, the available amount of integration deduction and Third-party payment is greater than the amount of rent needed for this user, then the integration of previously described available deduction 20 percent expense deducted and from third party's account, deduct residue rent, thus complete the response of described service request, therefore, consume accordingly according to the amount of user's unrestricted choice deduction and the spending amount of use, make to have during customer consumption and better experience and autonomy.
What those skilled in the art will be understood that above-mentioned distribution is retained described multinomially arranges the mode that resource completes described service request and is only citing; the described multinomial resource of arranging that other distribution that are existing or that may occur from now on are retained completes the mode of described service request as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Preferably, equipment 1 is when described combination of resources is lower than described service request resource requirement in step s3, discharges be retained described multinomial and arranges resource, and refuse described service request.The comprehensive resources referring in described combination of resources is not enough to the resource met needed for service request, connect literary composition citing, the available amount of integration deduction and Third-party payment is less than the amount of rent needed for this user, be not enough to pay whole remaining rent by the available amount in the integration deduction third party account of previously described available deduction 20 percent expense, then the integration of the freezed rent that is used for deducting is discharged, make it to may be used for paying other fees, and refuse described service request, such as in the display of APP end: Sorry, your ticket has not enough value for Third-party payment, pay unsuccessfully, thus arrange the arranged resource of user flexibly, resource is freezed in timely release, promote Consumer's Experience.
Then, equipment 1 is when described service request completes and is in revocable state in step s 5, according to the operation cancelling described request of described user, returns be assigned with described every and arranges resource.Wherein, described revocable state is the state that the corresponding consumption such as order can be asked after service request completes to cancel, namely cancel an order after user pays predetermined rent, then described service request is in revocable state, if user selects to cancel and used corresponding resource of arranging can be returned during described revocable state, the red packet of such as user is return, integration discharges again, stored value card amount return etc., thus make the process of described service request more convenient, the dirigibility of adding users autonomous operation.
Those skilled in the art will be understood that the above-mentioned described every mode of arranging resource be assigned with that returns is only citing; described every mode of arranging resource that other existing or returning of may occurring from now on are assigned with is as being applicable to the application; also should be included within the application's protection domain, and be contained in this at this with way of reference.
Obviously, those skilled in the art can carry out various change and modification to the application and not depart from the spirit and scope of the application.Like this, if these amendments of the application and modification belong within the scope of the application's claim and equivalent technologies thereof, then the application is also intended to comprise these change and modification.
It should be noted that the application can be implemented in the assembly of software and/or software restraint, such as, special IC (ASIC), general object computing machine or any other similar hardware device can be adopted to realize.In one embodiment, the software program of the application can perform to realize step mentioned above or function by processor.Similarly, the software program of the application can be stored in computer readable recording medium storing program for performing (comprising relevant data structure), such as, and RAM storer, magnetic or CD-ROM driver or flexible plastic disc and similar devices.In addition, some steps of the application or function can adopt hardware to realize, such as, as coordinating with processor thus performing the circuit of each step or function.
In addition, a application's part can be applied to computer program, such as computer program instructions, when it is performed by computing machine, by the operation of this computing machine, can call or provide the method according to the application and/or technical scheme.And call the programmed instruction of the method for the application, may be stored in fixing or moveable recording medium, and/or be transmitted by the data stream in broadcast or other signal bearing medias, and/or be stored in the working storage of the computer equipment run according to described programmed instruction.At this, an embodiment according to the application comprises a device, this device comprises the storer for storing computer program instructions and the processor for execution of program instructions, wherein, when this computer program instructions is performed by this processor, trigger this plant running based on the method for aforementioned multiple embodiments according to the application and/or technical scheme.
To those skilled in the art, obvious the application is not limited to the details of above-mentioned one exemplary embodiment, and when not deviating from spirit or the essential characteristic of the application, can realize the application in other specific forms.Therefore, no matter from which point, all should embodiment be regarded as exemplary, and be nonrestrictive, the scope of the application is limited by claims instead of above-mentioned explanation, and all changes be therefore intended in the implication of the equivalency by dropping on claim and scope are included in the application.Any Reference numeral in claim should be considered as the claim involved by limiting.In addition, obviously " comprising " one word do not get rid of other unit or step, odd number does not get rid of plural number.Multiple unit of stating in device claim or device also can be realized by software or hardware by a unit or device.First, second word such as grade is used for representing title, and does not represent any specific order.

Claims (16)

1. for the treatment of a method for hotel business request, wherein, the method comprises:
Obtain the service request of user in hotel;
The combination of resources that described service request is corresponding is determined according to the resource prioritization information of the arranged resource of described user;
Service request according to described combination of resources process;
Wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
2. method according to claim 1, wherein, the method also comprises:
Determine the resource prioritization information of the arranged resource of described user;
Wherein, the resource prioritization information of described the arranged resource according to described user determines that combination of resources corresponding to described service request comprises:
The combination of resources that described service request is corresponding is determined according to described resource prioritization information.
3. method according to claim 2, wherein, describedly determine that the resource prioritization information of the arranged resource of described user comprises:
Obtain the resource prioritization information of the arranged resource of the described user that described user submits to.
4. according to the method in claim 2 or 3, wherein, describedly determine that the resource prioritization information of the arranged resource of described user comprises:
The service related information corresponding according to described service request determines the resource prioritization information of the arranged resource of described user.
5. method according to any one of claim 1 to 4, wherein, the resource prioritization information of described the arranged resource according to described user determines that combination of resources corresponding to described service request comprises:
Retain the multinomial of described user item by item arrange resource according to the order of successively decreasing of described resource prioritization information, wherein, describedly multinomially arrange combination of resources corresponding to service request described in resource composition;
Wherein, described according to described combination of resources process service request comprise:
When described combination of resources is more than or equal to service request resource requirement, complete described service request by distributing the described multinomial resource of arranging be retained.
6. method according to claim 5, wherein, the method also comprises:
When described service request completes and is in revocable state, according to the operation cancelling described request of described user, return be assigned with described every and arrange resource.
7. the method according to claim 5 or 6, wherein, described according to described combination of resources process service request also comprise:
When described combination of resources is lower than described service request resource requirement, discharge be retained described multinomial and arrange resource, and refuse described service request.
8. method according to any one of claim 1 to 7, wherein, in described hotel one of described user can arrange resource and comprise following any one:
Described user is in the arranged resource of described hotel pre-stored;
Described hotel distributes to the arranged resource of described user;
Described hotel uses recorded information to distribute to the arranged resource of described user according to the business of described user in described hotel.
9. for the treatment of an equipment for hotel business request, wherein, this equipment comprises:
Service request acquisition device, for obtaining the service request of user in hotel;
Combination of resources determining device, the resource prioritization information for the arranged resource according to described user determines the combination of resources that described service request is corresponding;
Service request treating apparatus, for service request according to described combination of resources process;
Wherein, described combination of resources comprises at least two of described user can arrange resource, can arrange resource and at least comprises in described hotel one of described user and can arrange resource for described at least two.
10. equipment according to claim 11, wherein, this equipment also comprises:
Priority determining device, for determining the resource prioritization information of the arranged resource of described user;
Wherein, described combination of resources determining device is used for:
The combination of resources that described service request is corresponding is determined according to described resource prioritization information.
11. equipment according to claim 10, wherein, described priority determining device is used for:
Obtain the resource prioritization information of the arranged resource of the described user that described user submits to.
12. equipment according to claim 10 or 11, wherein, described priority determining device is used for:
The service related information corresponding according to described service request determines the resource prioritization information of the arranged resource of described user.
13. equipment according to any one of claim 9 to 12, wherein, described combination of resources determining device is used for:
Retain the multinomial of described user item by item arrange resource according to the order of successively decreasing of described resource prioritization information, wherein, describedly multinomially arrange combination of resources corresponding to service request described in resource composition;
Wherein, described service request treating apparatus is used for:
When described combination of resources is more than or equal to service request resource requirement, complete described service request by distributing the described multinomial resource of arranging be retained.
14. equipment according to claim 13, wherein, this equipment also comprises:
Resource return mechanism can be arranged, for when described service request completes and is in revocable state, according to the operation cancelling described request of described user, return be assigned with described every and arrange resource.
15. equipment according to claim 13 or 14, wherein, described service request treating apparatus also for:
When described combination of resources is lower than described service request resource requirement, discharge be retained described multinomial and arrange resource, and refuse described service request.
16. equipment according to any one of claim 9 to 15, wherein, in described hotel one of described user can arrange resource and comprise following any one:
Described user is in the arranged resource of described hotel pre-stored;
Described hotel distributes to the arranged resource of described user;
Described hotel uses recorded information to distribute to the arranged resource of described user according to the business of described user in described hotel.
CN201510917960.9A 2015-12-10 2015-12-10 Method and apparatus for processing hotel business requests Pending CN105550864A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201510917960.9A CN105550864A (en) 2015-12-10 2015-12-10 Method and apparatus for processing hotel business requests

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Application Number Priority Date Filing Date Title
CN201510917960.9A CN105550864A (en) 2015-12-10 2015-12-10 Method and apparatus for processing hotel business requests

Publications (1)

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Citations (5)

* Cited by examiner, † Cited by third party
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CN104036388A (en) * 2014-05-28 2014-09-10 平安付智能技术有限公司 Combined control type method of processing fund payment
CN104077684A (en) * 2014-06-09 2014-10-01 中国建设银行股份有限公司 Online payment method and device
CN104299129A (en) * 2014-09-28 2015-01-21 北京奇虎科技有限公司 Payment behavior processing method and device and server
CN104657223A (en) * 2015-03-16 2015-05-27 中国建设银行股份有限公司 Resource data processing method and device

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103413216A (en) * 2013-05-16 2013-11-27 深圳市淘淘谷信息技术有限公司 Multi-account management payment method
CN104036388A (en) * 2014-05-28 2014-09-10 平安付智能技术有限公司 Combined control type method of processing fund payment
CN104077684A (en) * 2014-06-09 2014-10-01 中国建设银行股份有限公司 Online payment method and device
CN104299129A (en) * 2014-09-28 2015-01-21 北京奇虎科技有限公司 Payment behavior processing method and device and server
CN104657223A (en) * 2015-03-16 2015-05-27 中国建设银行股份有限公司 Resource data processing method and device

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