CN105491167B - A kind of implementation method of real-time perception browser terminal user's operation experience - Google Patents
A kind of implementation method of real-time perception browser terminal user's operation experience Download PDFInfo
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- CN105491167B CN105491167B CN201610049587.4A CN201610049587A CN105491167B CN 105491167 B CN105491167 B CN 105491167B CN 201610049587 A CN201610049587 A CN 201610049587A CN 105491167 B CN105491167 B CN 105491167B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/957—Browsing optimisation, e.g. caching or content distillation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/445—Program loading or initiating
- G06F9/44521—Dynamic linking or loading; Link editing at or after load time, e.g. Java class loading
- G06F9/44526—Plug-ins; Add-ons
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Abstract
The invention discloses a kind of implementation methods of real-time perception browser terminal user's operation experience, which comprises the following steps: (I) acquires service logic layer data when user's operation Web browser；(II) collected each service logic layer data is counted；(III) the experience satisfaction of user's operation Web browser terminal is calculated.The present invention can comprehensively, accurately and fast perceive the practical operation experience of user, to calculate the operating experience satisfaction of user, operation maintenance personnel be enable preferably to be adjusted to Web browser.
Description
Technical field
Perception technical field is operated the present invention relates to web browser, in particular to a kind of real-time perception browser terminal is used
The implementation method of family operating experience.
Background technique
At present in web browser in use, influencing the direct factor of user satisfaction usually has the following aspects:
(1) user's opening page is very slow, or does not respond to after submitting: the design of (2) online process is complicated, the multiple page of user's click
It could complete on-line operation；(3) error is easy during on-line operation.Summarize as a result, be exactly " complexity ", " error " and
" slow " will lead to user satisfaction decline.So influencing the customer satisfaction i.e. index of user experience specifically includes that page response
Time, page fault rate and open the slow page percentage of the page.However, at present can be complete there is no a kind of good method
Face, the practical operation experience for accurately and rapidly perceiving user, realize that automation is obtained in the most true business in Web browser end
Response data.
Summary of the invention
It is an object of the invention to solve comprehensively, accurately and rapidly perceive there is no a kind of good method at present
The defect of the practical operation experience of user provides a kind of implementation method of real-time perception browser terminal user's operation experience.
The purpose of the invention is achieved by the following technical solution: a kind of experience of real-time perception browser terminal user's operation
Implementation method, comprising the following steps:
(I) service logic layer data when user's operation Web browser is acquired；
(II) collected each service logic layer data is counted；
(III) the experience satisfaction of user's operation Web browser terminal is calculated.
Further, clear to user's operation Web using the monitor mode acted on behalf of based on browser control part in the step (I)
Look at device when service logic layer data be acquired.
Business Logic data in the step (I) when user's operation Web browser collected include: web browsing
Device access layer, WEB server layer, J2EE application layer, is respectively applied using middleware, database and accumulation layer network environment layer
The duration experience data of Gradation processing.
Carrying out statistics to the data of each Business Logic in the step (II) includes the following contents:
(A) it counts each period Page/URL and responds average time；It includes the first character section arrival time of Page
With remaining page presentation time, URL network time and service time；
(B) statistics Page checks number, Page mean size, Requests request number of times and URL size；
(C) the SLA state of Page and URL is counted；
(D) comparison that Page in each period checks number and response time is counted, URL network time and service are counted
The comparison of time and Requests request number of times；
(E) it counts Client Cache and user interrupts access Page percentage.
The experience satisfaction of user's operation Web browser terminal is calculated in the step (III) the following steps are included:
(1) SLA compliance rate Ft is calculated；
(2) transaction availability At is calculated；
(3) transaction satisfaction St is calculated.
The calculation formula of SLA compliance rate Ft in the step (1) are as follows: Ft=a/N*1+b/N*bs+c/N*0, wherein a be
It is satisfied with response times, b is the response times that are satisfied in the main, and bs is the score of response of being satisfied in the main, and c is dissatisfied response times, and N is
Total transaction can use number；The availability At that trades in the step (2) is that transaction the ratio that the page reports an error does not occur, and is counted
Calculate formula are as follows: At=Ns/Nt, wherein Ns is the successful quantity of transaction request, and Nt is the total quantity of transaction request；The step
(3) calculation formula of transaction satisfaction St in are as follows: St=transaction SLA compliance rate Ft*SLA weight+transaction availability At* can be used
Property weight.
Compared with prior art, the present invention have the following advantages that and the utility model has the advantages that
(1) present invention can comprehensively, accurately and fast perceive the practical operation experience of user, to calculate user's
Operating experience satisfaction, enables operation maintenance personnel to be preferably adjusted to Web browser.
(2) present invention can enable operation maintenance personnel understand the response time that browsing every page is experienced in time, and quickly
The waiting time longest for determining which webpage facilitates operation maintenance personnel to find out webpage and opens slow reason for it.
(3) each Business Logic institute problem when the present invention can make operation maintenance personnel recognize operation browser, just
It targetedly adjusts to browser in it.
Specific embodiment
Below with reference to embodiment, the present invention is described in further detail, and embodiments of the present invention are not limited thereto.
Embodiment
The implementation method of the real-time perception browser terminal user's operation experience of the present embodiment, comprising the following steps:
(I) to user's operation Web browser service logic layer data when is acquired.
Process when terminal user accesses business from browser operation are as follows: access from Web browser, visited by network environment
It asks Web Application Server, after the processing of J2EE application server and application middleware, obtains the industry of storage on a storage device
Data of being engaged in and operation data.Therefore, the present embodiment acquisition be Web browser access layer, network environment layer, Web server layer,
J2EE application layer, using the handling duration experience data of 7 middleware, database and accumulation layer Business Logics.
Browser control part Agent layer can be used in the present embodiment, Web server acquires Agent layers, J2EE/.NET business
Process layer acquires Agent layers and database acquires Agent layers by browser control part agent monitors mode to above-mentioned 7 business
The handling duration experience data of logical layer is acquired.Wherein, it is flat can to acquire Page/URL response for browser control part Agent layer
Equal time, the Web server acquire Agent layers for acquiring web server response HTTP request average time, the J2EE/
.NET bussiness processing layer acquires Agent layers for acquiring J2EE/.NET processing business request average time, database acquisition
Agent layers for acquisition database from data retrieval request is received to return request data average response time；That is Web browser
The handling duration experience data of access layer and network environment layer is acquired by browser control part Agent layer；Web server layer
Handling duration experience data acquires Agent layers by Web server and is acquired；And the handling duration experience data of J2EE application layer
Agent layers are acquired by the J2EE/.NET bussiness processing layer to be acquired；And apply the place of middleware, database and accumulation layer
Reason duration experience data then acquires Agent layers by the database and is acquired.
The browser control part agent monitors mode is that existing control loading technique needs to load when loading webpage
ActiveX control passes through ActiveX control acquisition network response time, page load time, picture in page loading procedure
Load time, business datum response time etc. are input to the response time returned in whole process to obtain from browser, can
To embody most direct operating efficiency data.
In addition, the data acquisition of Web browser access layer can perceive the most truthful data that user is front end.Network rings
The network flow of border layer is true reflection user accesses data, traffic statistics are then reflected user obtain data speed and
The speed of response data.Web server layer is the level for embodying user's true request, and the successful decision user of Web request is
It is no to get operation data.J2EE application layer is used to carry out business processing or pretreatment to the actual conditions of business operation,
Processing result will directly affect the case where user finally experiences.Using middleware for handling special ask under certain application scenarios
Topic will be directed to user's practical operation acquisition response data and be embodied in Web browser end.Database is then managed as existing for data
Manage point, how is the data efficiency that the input and output of data obtain directly reaction in user, data correctness etc. user's body
Test data.Accumulation layer is for reading and writing data, and especially in the environment of large-scale application system, read-write efficiency also will have a direct impact on use
The response efficiency that family is experienced in Web browser section.
(II) data of collected each Business Logic are counted.
Data processing system can be used in the present embodiment to acquire to by browser control part Agent layer, Web server
The user's operation that Agent layers, Agent layers of J2EE/.NET business processing acquisition and database acquire Agent layers of acquisition experiences response
Time data are associated according to http session ID, URL request mark, form the user's operation experience response time end to end
Complete data, specifically include the following contents:
(A) using the time as horizontal axis, each period Page/URL response average time is counted；Each period Page/
URL response average time include: Page first character section arrival time and the remaining page presentation time, URL network time with
And service time；And URL network time then includes that DNS name resolution obtains IP address, sends HTTP request to Web server,
Server feedback redirects the response time in response process.Service time then includes server process service conditions, returns to HTTP
Response, browser load the response time during full page.
(B) statistics Page checks number, Page mean size, Requests request number of times and URL size.
(C) the SLA state of Page and URL is counted；
(D) comparison that Page in each period checks number and response time is counted, URL network time and service are counted
The comparison of time and Requests request number of times；
(E) it counts Client Cache and user interrupts access Page percentage.
(III) the experience satisfaction of user's operation Web browser terminal is calculated referring to satisfaction model.The satisfaction mould
Referring to Apdex model, Apdex is a unified measurement and the report user of the leagues dictate of an entitled Apdex for type design
The method of experience.This method is by the satisfaction of transaction duration a certain in statistics a period of time, and with the decimal table between 0 to 1
Show satisfaction of users score；Steps are as follows for the specific calculating of experience satisfaction:
(1) SLA compliance rate Ft is calculated；The calculation formula of SLA compliance rate Ft are as follows: Ft=Ft=a/N*1+b/N*bs+
C/N*0, wherein a is to be satisfied with response times, i.e., the response time of the number responded within the satisfied time, the satisfaction can basis
Actual conditions are set, and the present embodiment was set as between 0-3 seconds；B is to be satisfied in the main response times, i.e., be satisfied in the main when
The number of interior response, the response time that is satisfied in the main can also be set according to the actual situation, and the present embodiment is set as 3-6 seconds
Between, bs is the score of response of being satisfied in the main, the score can the decimal between 0 to 1 be configured, the present embodiment is set as
0.5；C is dissatisfied response times, i.e., the number responded within unsatisfied time, which can also be according to reality
Border situation is set, and the present embodiment is set as 6 seconds or more；N is that total transaction can use number, and transaction is available to refer to page response
It completes, i.e. operation executes completion.
(2) calculating transaction availability At, transaction availability At is that transaction the ratio that the page reports an error does not occur,
Calculation formula are as follows: At=Ns/Nt, wherein Ns is the successful quantity of transaction request, and Nt is the total quantity of transaction request.
(3) transaction satisfaction St, the calculation formula of transaction satisfaction St are calculated are as follows: St=transaction SLA compliance rate
Ft*SLA weight+transaction availability At* availability weight.
Multiple reference sections can be set when implementation, 0.94~1 section is such as indicated that satisfaction is very high, 0.85~
0.94 section indicates that satisfaction is high, and 0.70~0.85 degree of being satisfied with is medium, and 0.50~0.70 degree of being satisfied with is poor, less than 0.5
Then degree of being satisfied with is excessively poor；The transaction satisfaction St calculated is compareed again in which section, it can be learnt that user's operation body
The satisfaction situation tested.
As described above, the present invention can be realized well.
Claims (5)
1. a kind of implementation method of real-time perception browser terminal user's operation experience, which comprises the following steps:
(I) service logic layer data when user's operation Web browser is acquired；Industry when the user's operation Web browser of acquisition
Business logical layer data include: Web browser access layer, network environment layer, WEB server layer, J2EE application layer, using centre
The duration experience data of part, database and each application level processing of accumulation layer；
Wherein, average time is responded using browser control part Agent layer acquisition Page/URL, Agent is acquired by Web server
Layer acquisition web server response HTTP request average time acquires Agent layers by J2EE/.NET bussiness processing layer to acquire
J2EE/.NET processing business requests average time, acquires Agent layers by database and extracts come acquisition database from data are received
It requests to return to request data average response time；I.e. the handling duration of Web browser access layer and network environment layer experiences number
It is acquired according to by browser control part Agent layer；The handling duration experience data of Web server layer is acquired by Web server
Agent layers are acquired；And the handling duration experience data of J2EE application layer is acquired by the J2EE/.NET bussiness processing layer
Agent layers are acquired；And the handling duration experience data of middleware, database and accumulation layer is applied then to be adopted by the database
Agent layers of collection is acquired；
(II) collected each service logic layer data is counted；
(III) the experience satisfaction of user's operation Web browser terminal is calculated.
2. a kind of implementation method of real-time perception browser terminal user's operation experience according to claim 1, feature
Be, in the step (I) using the monitor mode acted on behalf of based on browser control part to user's operation Web browser when business
Logic layer data is acquired.
3. a kind of implementation method of real-time perception browser terminal user's operation experience according to claim 2, feature
It is, carrying out statistics to the data of each Business Logic in the step (II) includes the following contents:
(A) it counts each period Page/URL and responds average time；It includes the first character section arrival time of Page and remains
Remaining page presentation time, URL network time and service time；
(B) statistics Page checks number, Page mean size, Requests request number of times and URL size；
(C) the SLA state of Page and URL is counted；
(D) comparison that Page in each period checks number and response time is counted, URL network time and service time are counted
With the comparison of Requests request number of times；
(E) it counts Client Cache and user interrupts access Page percentage.
4. a kind of implementation method of real-time perception browser terminal user's operation experience according to claim 3, feature
Be, the experience satisfaction of user's operation Web browser terminal is calculated in the step (III) the following steps are included:
(1) SLA compliance rate Ft is calculated；
(2) transaction availability At is calculated；
(3) transaction satisfaction St is calculated.
5. a kind of implementation method of real-time perception browser terminal user's operation experience according to claim 4, feature
It is, the calculation formula of SLA compliance rate Ft in the step (1) are as follows: Ft=a/N*1+b/N*bs+c/N*0, wherein a is satisfaction
Response times, b are to be satisfied in the main response times, and bs is the score of response of being satisfied in the main, and c is dissatisfied response times, and N is total
Transaction can use number；The availability At that trades in the step (2) is that transaction the ratio that the page reports an error does not occur, and is calculated public
Formula are as follows: At=Ns/Nt, wherein Ns is the successful quantity of transaction request, and Nt is the total quantity of transaction request；In the step (3)
The calculation formula of transaction satisfaction St are as follows: St=transaction SLA compliance rate Ft*SLA weight+transaction availability At* availability weight.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105791034B (en) * | 2016-05-15 | 2018-10-26 | 北京联合大学 | A kind of browsing class service-aware analysis method |
| CN107222331B (en) * | 2017-04-26 | 2019-12-06 | 东软集团股份有限公司 | method and device for monitoring performance of distributed application system, storage medium and equipment |
| CN112346944B (en) * | 2020-10-22 | 2021-07-02 | 北京基调网络股份有限公司 | Method, equipment and storage medium for monitoring operation experience of webpage user |
Citations (3)
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| CN104412254A (en) * | 2012-03-30 | 2015-03-11 | 茨特里克斯系统公司 | Measuring web browsing quality of experience in real-time at an intermediate network node |
| CN104850595A (en) * | 2015-04-27 | 2015-08-19 | 小米科技有限责任公司 | Method and device for optimizing webpage opening time |
| CN104994133A (en) * | 2015-05-22 | 2015-10-21 | 华中科技大学 | Mobile Web webpage access user experience perception evaluating method based on network KPI |
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| US8732302B2 (en) * | 2011-07-15 | 2014-05-20 | Inetco Systems Limited | Method and system for monitoring performance of an application system |
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Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104412254A (en) * | 2012-03-30 | 2015-03-11 | 茨特里克斯系统公司 | Measuring web browsing quality of experience in real-time at an intermediate network node |
| CN104850595A (en) * | 2015-04-27 | 2015-08-19 | 小米科技有限责任公司 | Method and device for optimizing webpage opening time |
| CN104994133A (en) * | 2015-05-22 | 2015-10-21 | 华中科技大学 | Mobile Web webpage access user experience perception evaluating method based on network KPI |
Non-Patent Citations (1)
| Title |
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| "Application Performance Index-Apdex Technical Specification";Version;《Apdex Alliance,Inc》;20070122;1-12 |
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