CN105354944B - A kind of method and device for dividing self-service terminal problem - Google Patents

A kind of method and device for dividing self-service terminal problem Download PDF

Info

Publication number
CN105354944B
CN105354944B CN201510700373.4A CN201510700373A CN105354944B CN 105354944 B CN105354944 B CN 105354944B CN 201510700373 A CN201510700373 A CN 201510700373A CN 105354944 B CN105354944 B CN 105354944B
Authority
CN
China
Prior art keywords
suspicious item
divided
sorted
atm
self
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CN201510700373.4A
Other languages
Chinese (zh)
Other versions
CN105354944A (en
Inventor
谢卫平
陈盘中
崔士友
李海洋
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shenzhen Yihua Computer Co Ltd
Shenzhen Yihua Time Technology Co Ltd
Shenzhen Yihua Financial Intelligent Research Institute
Original Assignee
Shenzhen Yihua Computer Co Ltd
Shenzhen Yihua Time Technology Co Ltd
Shenzhen Yihua Financial Intelligent Research Institute
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Shenzhen Yihua Computer Co Ltd, Shenzhen Yihua Time Technology Co Ltd, Shenzhen Yihua Financial Intelligent Research Institute filed Critical Shenzhen Yihua Computer Co Ltd
Priority to CN201510700373.4A priority Critical patent/CN105354944B/en
Publication of CN105354944A publication Critical patent/CN105354944A/en
Application granted granted Critical
Publication of CN105354944B publication Critical patent/CN105354944B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/206Software aspects at ATMs
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/209Monitoring, auditing or diagnose of functioning of ATMs

Landscapes

  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Debugging And Monitoring (AREA)

Abstract

The embodiment of the invention discloses a kind of method and device for dividing self-service terminal problem, by being layered to self-service terminal system according to running environment, the running environment after layering includes application layer, system layer and hardware layer;Every layer of resource of the self-service terminal system is classified according to business demand;Suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, so as to be modeled self-service terminal system and then improve the purpose for the accuracy for analyzing self-aided terminal problem.

Description

A kind of method and device for dividing self-service terminal problem
Technical field
The present embodiments relate to the technical field of finance self-help terminal, more particularly to a kind of divide self-service terminal problem Method and device.
Background technology
With the fast development of bank in recent years, bank service site, self-service terminal are all being continuously increased, various industry Also for fast integration on self-aided terminal, under this trend, self-service terminal system is also more and more huger, is naturally for business system Unite more unstable, once there is the problems such as similar blue screen, crash still according to being guessed at this stage by experience and unsystematic, just It is more difficult to investigate.Certainly, if can be decomposed self-service terminal system according to corresponding manner, analyzed with reference to related procedure, That analyst is easier to find out reason.
But in current techniques and business, the system of a self-aided terminal includes hardware resource, self-aided terminal business Software resource, third party's resource (similar anti-virus software resource) etc., the stabilization of the fusions of various resources to self-service terminal system Property brings very big impact and uncertain risk, such as the difficult and complicated cases such as blue screen, deadlock, blank screen, it is most of at this stage still It is by experience and being guessed without sequence, only pure by self-service terminal system daily record is inadequate without analysis of strategies, and thus having can Analysis difficulty can be increased, is not easy whole analysis process sharpening.
The content of the invention
The purpose of the embodiment of the present invention is to propose a kind of method and device for dividing self-service terminal problem, it is intended to solves such as The problem of what models self-service terminal system.
To use following technical scheme up to this purpose, the embodiment of the present invention:
In a first aspect, a kind of method for dividing self-service terminal problem, methods described include:
Self-service terminal system is layered according to running environment, the running environment after layering includes application layer, system layer And hardware layer;
Every layer of resource of the self-service terminal system is classified according to business demand;
Suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted.
Preferably, every layer of resource to the self-service terminal system is classified according to business demand, including:
The resource of the application layer is categorized as ATM service class system and non-ATM service class system according to business demand;
The resource of the hardware layer is categorized as atm module class and industrial computer module class according to business demand;
The resource of the system layer is categorized as the main kernel file of system, group policy, system correlation according to business demand Component, system mend, the system other configurations for servicing, paying close attention to and the registration table paid close attention to.
Preferably, it is described that suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, including:
Sorted ATM service class system is divided into suspicious item ATMC softwares, ATM middlewares and SP softwares;
Sorted ATM service class system is divided into non-suspicious item ATM remote distributions software, ATM monitoring softwares, ATM Log analysis tool and ATM testing tools;
Sorted non-ATM service class system is divided into suspicious item Anti-Virus, security control software and desktop pipe Control software;
Sorted non-ATM service class system is divided into non-suspicious item encryption software, compressed software and ftp software.
Preferably, it is described that suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, including:
Sorted atm module class is divided into suspicious item movement and its driving, card reader and its driving and flowing water printing Machine and its driving;
Sorted atm module class is divided into non-suspicious item strip printer and its driving and touch-screen and its driving;
By sorted industrial computer module class be divided into suspicious item mainboard and its driving, internal memory and its driving, hard disk and its Driving, video card and its driving and CPU and its driving;
Sorted industrial computer module class is divided into non-suspicious item network interface card and its driving and sound card and its driving.
Preferably, it is described that suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, including:
Sorted system associated component is divided into suspicious item IE components, activex control and Flash controls;
Sorted system associated component is divided into non-suspicious item system font component and system language pack assembly;
Sorted system mend is divided into suspicious item system component renewal patch;
Sorted system mend is divided into non-suspicious item system security update patch;
The sorted system other configurations paid close attention to are divided into suspicious item hyperthread and multi-core technology, Direct3D Acceleration technique, USB power source aspect and power supply option;
By the sorted registration table paid close attention to be divided into HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet, HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows NT and HKEY_ CURRENT_USER\Control Panel。
Preferably, it is described by it is sorted suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource after, Also include:
Obtain the self-aided terminal suspicious item of problems pre-set and non-suspicious item;
Excluded according to the degression type pre-set and/or incrementally investigation obtains the problem of self-aided terminal is present, institute Degression type is stated to exclude for excluding the problem of self-aided terminal is present according to the exclusion order pre-set, it is described incrementally to arrange The problem of looking into for being existed according to the investigation self-aided terminal pre-set.
Second aspect, a kind of device for dividing self-service terminal problem, described device include:
Hierarchical block, for being layered to self-service terminal system according to running environment, the running environment after layering includes Application layer, system layer and hardware layer;
Sort module, for being classified to every layer of resource of the self-service terminal system according to business demand;
Division module, for being divided into suspicious item and non-suspicious item according to problematic phenomenon per class resource by sorted.
Preferably, the sort module, including:
First taxon, for by the resource of the application layer according to business demand be categorized as ATM service class system and Non- ATM service class system;
Second taxon, for the resource of the hardware layer to be categorized as into atm module class and industry control according to business demand Machine module class;
3rd taxon, for the resource of the system layer to be categorized as into the main kernel text of system according to business demand Part, group policy, system associated component, system mend, the system other configurations for servicing, paying close attention to and the registration paid close attention to Table.
Preferably, the division module, including:
First division unit, for sorted ATM service class system to be divided into suspicious item ATMC softwares, among ATM Part and SP softwares;
Second division unit, it is soft for sorted ATM service class system to be divided into non-suspicious item ATM remote distributions Part, ATM monitoring softwares, ATM log analysis tools and ATM testing tools;
3rd division unit, for sorted non-ATM service class system to be divided into suspicious item Anti-Virus, safety Control software and desktop management and control software;
4th division unit, for sorted non-ATM service class system to be divided into non-suspicious item encryption software, compression Software and ftp software.
Preferably, the division module, including:
5th division unit, for by sorted atm module class be divided into suspicious item movement and its driving, card reader and It drives and flowing water printer and its driving;
6th division unit, for sorted atm module class to be divided into non-suspicious item strip printer and its driving With touch-screen and its driving;
7th division unit, for sorted industrial computer module class to be divided into suspicious item mainboard and its driving, internal memory And its driving, hard disk and its driving, video card and its driving and CPU and its driving;
8th division unit, for sorted industrial computer module class to be divided into non-suspicious item network interface card and its driving harmony Card and its driving.
Preferably, the division module, including:
9th division unit, for sorted system associated component to be divided into suspicious item IE components, activex control With Flash controls;
Tenth division unit, for sorted system associated component to be divided into non-suspicious item system font component and is System language pack assembly;
11st division unit, update patch for sorted system mend to be divided into suspicious item system component;
12nd division unit, for sorted system mend to be divided into non-suspicious item system security update patch;
13rd division unit, for the sorted system other configurations paid close attention to be divided into suspicious item hyperthread And multi-core technology, Direct3D acceleration techniques, USB power source aspect and power supply option;
14th division unit, for the sorted registration table paid close attention to be divided into HKEY_LOCAL_ MACHINE\SYSTEM\CurrentControlSet、HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows NT and HKEY_CURRENT_USER Control Panel.
Preferably, described device also includes:
First acquisition module, for obtaining the self-aided terminal suspicious item of problems pre-set and non-suspicious item;
Second acquisition module, it is described self-service for being excluded according to the degression type pre-set and/or incrementally investigating acquisition The problem of terminal is present, the degression type are excluded for being excluded according to the exclusion order pre-set existing for the self-aided terminal Problem, described the problem of incrementally investigating for being existed according to the investigation self-aided terminal pre-set.
The embodiment of the present invention to self-service terminal system according to running environment by being layered, the running environment bag after layering Include application layer, system layer and hardware layer;Every layer of resource of the self-service terminal system is classified according to business demand;It will divide Every class resource after class is divided into suspicious item and non-suspicious item according to problematic phenomenon, so as to by self-service terminal system modelling and then Improve the purpose of the accuracy of analysis self-aided terminal problem.
Brief description of the drawings
Fig. 1 is the schematic flow sheet for the method first embodiment that the embodiment of the present invention divides self-service terminal problem;
Fig. 2 is the schematic flow sheet for the method second embodiment that the embodiment of the present invention divides self-service terminal problem;
Fig. 3 is the high-level schematic functional block diagram for the device that the embodiment of the present invention divides self-service terminal problem;
Fig. 4 is the high-level schematic functional block diagram of sort module of the embodiment of the present invention;
Fig. 5 is the high-level schematic functional block diagram of division module of the embodiment of the present invention;
Fig. 6 is another high-level schematic functional block diagram of division module of the embodiment of the present invention;
Fig. 7 is another high-level schematic functional block diagram of division module of the embodiment of the present invention;
Fig. 8 is the high-level schematic functional block diagram for the device that the embodiment of the present invention divides self-service terminal problem.
Embodiment
The embodiment of the present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this The specific embodiment of place description is used only for explaining the embodiment of the present invention, rather than the restriction to the embodiment of the present invention.In addition also It should be noted that for the ease of describing, the part related to the embodiment of the present invention rather than entire infrastructure are illustrate only in accompanying drawing.
Embodiment one
With reference to figure 1, Fig. 1 is the flow signal for the method first embodiment that the embodiment of the present invention divides self-service terminal problem Figure.
In embodiment one, the method for the self-service terminal problem of division includes:
Step 101, self-service terminal system is layered according to running environment, the running environment after layering includes application Layer, system layer and hardware layer;
Specifically, when similar deadlock, blue screen, blank screen phenomenon occur for self-service terminal system, first using self-service terminal system as One entirety, divide self-service terminal system to three layers, i.e. application layer, system layer, hardware layer according still further to running environment.
Step 102, every layer of resource of the self-service terminal system is classified according to business demand;
Preferably, every layer of resource to the self-service terminal system is classified according to business demand, including:
The resource of the application layer is categorized as ATM service class system and non-ATM service class system according to business demand;
The resource of the hardware layer is categorized as atm module class and industrial computer module class according to business demand;
The resource of the system layer is categorized as the main kernel file of system, group policy, system correlation according to business demand Component, system mend, the system other configurations for servicing, paying close attention to and the registration table paid close attention to.
Specifically, further, the application layer, system layer, hardware layer of self-service terminal system division are finely divided by business:
Application layer is divided into ATM operation systems and third party's operation system by business, and ATM operation systems be divided into ATMC, The systems such as SP, middleware, monitoring, distribution, third party system be divided into Anti-Virus, security control software, desktop management and control software, Other non-ATM classes operation systems such as setting instrument;
Hardware layer is divided into ATM business modules and industrial computer module, and ATM business modules are primarily upon strip, flowing water, touch The modules such as screen, movement, card reader and its associated drives, and industrial computer module be primarily upon mainboard, hard disk, internal memory, video card, CPU, The equipment such as sound card, network interface card and its associated drives;
System layer is primarily upon group policy, service, registration table, Windows associated components, kernel-driven file etc..
Step 103, suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted.
Preferably, it is described that suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, including:
Sorted ATM service class system is divided into suspicious item ATMC softwares, ATM middlewares and SP softwares;
Sorted ATM service class system is divided into non-suspicious item ATM remote distributions software, ATM monitoring softwares, ATM Log analysis tool and ATM testing tools;
Sorted non-ATM service class system is divided into suspicious item Anti-Virus, security control software and desktop pipe Control software;
Sorted non-ATM service class system is divided into non-suspicious item encryption software, compressed software and ftp software.
Preferably, it is described that suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, including:
Sorted atm module class is divided into suspicious item movement and its driving, card reader and its driving and flowing water printing Machine and its driving;
Sorted atm module class is divided into non-suspicious item strip printer and its driving and touch-screen and its driving;
By sorted industrial computer module class be divided into suspicious item mainboard and its driving, internal memory and its driving, hard disk and its Driving, video card and its driving and CPU and its driving;
Sorted industrial computer module class is divided into non-suspicious item network interface card and its driving and sound card and its driving.
Preferably, it is described that suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, including:
Sorted system associated component is divided into suspicious item IE components, activex control and Flash controls;
Sorted system associated component is divided into non-suspicious item system font component and system language pack assembly;
Sorted system mend is divided into suspicious item system component renewal patch;
Sorted system mend is divided into non-suspicious item system security update patch;
The sorted system other configurations paid close attention to are divided into suspicious item hyperthread and multi-core technology, Direct3D Acceleration technique, USB power source aspect and power supply option;
By the sorted registration table paid close attention to be divided into HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet, HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows NT and HKEY_ CURRENT_USER\Control Panel。
Specifically, according to self-service terminal system problematic phenomenon, it is preliminary to judge that subclass provides in every layer of resource of self-service terminal system Source may be relevant with problem, and which subitem is the suspicious items of suspicious Xiang Yufei in every layer of resource of summarizing, and just fixed by suspicious item By ranking score, (following standard is required to be remodified according to particular problem phenomenon and drafted, with deadlock, blue screen, blank screen from high to low Phenomena such as account for):
Application layer:ATMC, SP of ATM operation systems, middleware tentatively judgement are classified as suspicious item from high in the end, and monitor, Distribution is temporarily classified as non-suspicious item;Third party system tentatively judges Anti-Virus, fail-safe software, desktop management and control software from height Suspicious item is classified as to low, and other non-ATM classes operation systems such as setting instrument are temporarily classified as non-suspicious item;
Hardware layer:In ATM business modules movement, card reader, flowing water module and its associated drives can tentatively judge from height to It is low to be classified as suspicious item, and the module such as strip, touch-screen and its associated drives are temporarily classified as non-suspicious item, and it is mainboard in industrial computer, hard Disk, internal memory, video card module and its associated drives tentatively judge to be classified as suspicious item from high to low, and CPU, network interface card, sound card are temporarily classified as Non- suspicious item;
System layer:The tentatively judgement such as kernel-driven file, group policy, service and its registration table is classified as suspicious from high to low , Windows associated components and its registration table etc. are temporarily classified as non-suspicious item.
The embodiment of the present invention to self-service terminal system according to running environment by being layered, the running environment bag after layering Include application layer, system layer and hardware layer;Every layer of resource of the self-service terminal system is classified according to business demand;It will divide Every class resource after class is divided into suspicious item and non-suspicious item according to problematic phenomenon, so as to by self-service terminal system modelling and then Improve the purpose of the accuracy of analysis self-aided terminal problem.
Embodiment two
With reference to figure 2, Fig. 2 is the flow signal for the method second embodiment that the embodiment of the present invention divides self-service terminal problem Figure.
It is described that suspicious item and non-is divided into according to problematic phenomenon per class resource by sorted on the basis of embodiment one After suspicious item, in addition to:
Step 104, the self-aided terminal pre-set suspicious item of problems and non-suspicious item are obtained;
Step 105, excluded according to the degression type pre-set and/or incrementally investigation is obtained existing for the self-aided terminal Problem, the degression type is excluded for excluding the problem of self-aided terminal is present according to the exclusion order pre-set, described The problem of incrementally investigating for being existed according to the investigation self-aided terminal pre-set.
Preferably, the degression type that the basis is pre-set excludes to obtain the problem of self-aided terminal is present, including:
The order of the priority of the suspicious item of every layer of every class resource or non-suspicious item from high to low is excluded into institute one by one State the problem of self-aided terminal is present;Or
In the case where integrally excluding every layer of at least one suspicious item of every class resource or at least one non-suspicious item, If detecting, self-aided terminal operation is problematic, at least one suspicious item for currently integrally excluding or it is described extremely A few non-suspicious item is excluded one by one according to the order of priority from high to low.
Specifically, in self-aided terminal problem system, in every layer of resource since high suspicious item is to low suspicious item one by one Exclude, such as carry out automatic test on this basis and no longer go wrong, then exclusion process terminates, and can confirm which subitem is Real suspicious item;Still gone wrong as carried out automatic test on this basis, continue to exclude other non-suspicious items, successively Misarrangement is peeled off, constantly reduces analyst coverage, untill automatic test no longer goes wrong after confirming some subitem of rejecting, this When can confirm to cause problem really suspicious item, misarrangement process completes that (procedure below is required to enter according to particular problem phenomenon Row replacing order is investigated, and is accounted for phenomena such as deadlock, blue screen, blank screen):
For application layer, first emphasis excludes the suspicious item of ATM operation systems from high to low, then excludes ATM operation systems Non- suspicious item, exclude the suspicious item of the non-ATM operation systems of third party afterwards, finally exclude third party non-ATM operation systems Non- suspicious item:I) the suspicious item such as ATMC, SP since ATM operation systems, middleware one by one, such as remove wherein some subitem and enter Row automatic test no longer goes wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate; As still gone wrong, continue to confirm the non-suspicious items such as monitoring, the distribution of ATM operation system initial decisions, such as remove wherein some Subitem carries out automatic test and no longer gone wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then arranges Except end;II) as still gone wrong, continue to investigate Anti-Virus, fail-safe software, the desktop of the non-ATM operation systems of third party The suspicious item such as management and control software, such as remove wherein some subitem progress automatic test and no longer go wrong, you can illustrate that some can Doubtful item is the real suspicious item for causing problem, then excludes to terminate;As still gone wrong, continue to investigate the non-ATM business system of third party The non-suspicious item such as the setting instrument of system, such as remove wherein some subitem progress automatic test and no longer go wrong, you can explanation Some suspicious item is the real suspicious item for causing problem, then excludes to terminate, such as still go wrong, then illustrate that this layer is substantially arranged Remove, next layer of investigation can be carried out;
For hardware layer, first emphasis excludes the suspicious item of atm module from high to low, then excludes the non-suspicious of atm module Item, the suspicious item of industrial computer module, the non-suspicious item of last industrial computer module are excluded afterwards:I) movement from atm module, Card Reader The suspicious items such as device, flowing water module and its associated drives start one by one, such as remove wherein some subitem and carry out automatic test no longer Go wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate;As still gone wrong, after The non-suspicious items such as module and its associated drives such as the continuous strip for confirming ATM operation system initial decisions, touch-screen, such as remove wherein Some subitem carries out automatic test and no longer gone wrong, you can and it is the real suspicious item for causing problem to illustrate some suspicious item, Then exclude to terminate;II) as still gone wrong, continue to investigate mainboard in third party's industrial computer, hard disk, internal memory, video card module and its The suspicious item such as associated drives, such as remove wherein some subitem progress automatic test and no longer go wrong, you can illustrate that some can Doubtful item is the real suspicious item for causing problem, then excludes to terminate;As still gone wrong, it is non-to continue investigation CPU, network interface card, sound card etc. Suspicious item, such as remove wherein some subitem progress automatic test and no longer go wrong, you can illustrate some suspicious item to cause The real suspicious item of problem, then exclude to terminate, such as still go wrong, then illustrate that this layer substantially excludes, next layer can be carried out Investigation;
For system layer, first emphasis exclusion kernel-driven file, group policy, service and its registration table etc. are suspicious from high to low , such as no longer go wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then refine into next Individual circulation excludes, and is finished until minimizing exclusion, confirms which minimum subitem is relevant with problem, now excludes to terminate;As still gone out Existing problem, continue to investigate the non-suspicious item such as Windows associated components and its registration table, such as no longer go wrong, you can illustrate certain Individual suspicious item is the real suspicious item for causing problem, then carries out refinement and enter next circulation exclusion, has been excluded until minimizing Finish.
Preferably, the incrementally investigation that the basis is pre-set obtains the problem of self-aided terminal is present, including:
On the basis of presently described self-aided terminal normal operation, by the suspicious item or non-suspicious of every layer of every class resource Priority order from high to low increase one by one after continue to detect the self-aided terminal operation it is whether problematic;
If detecting, the self-aided terminal operation is problematic, and the increased suspicious item or the non-suspicious item are institute State the problem of self-aided terminal is present.
Specifically, in self-aided terminal initial system, according to self-aided terminal business, first driven from hardware layer to system layer, Application layer is arrived again, will one by one be increased since high suspicious item is to low suspicious item in every layer of resource, is such as carried out on this basis automatic Change test to go wrong, then additive process terminates, and can confirm which subitem is to cause problem really suspicious item;Such as in this base Automatic test is carried out on plinth and still occurs without problem, continues to add other non-suspicious items, is successively superimposed misarrangement, constantly reduces and divides Scope is analysed, untill automatic test goes wrong after confirming some subitem of addition, can now confirm to cause problem real Suspicious item, misarrangement process complete (procedure below be required to according to particular problem phenomenon carry out replacing order investigate, with crash, Phenomena such as blue screen, blank screen, accounts for):
For hardware layer, according to self-aided terminal final system environmental requirement, first emphasis adds industrial computer module from high to low Suspicious item, then add industrial computer module non-suspicious item, afterwards add atm module suspicious item, finally add atm module Non- suspicious item investigated item by item:I) mainboard, hard disk, internal memory, video card module and its associated drives from third party's industrial computer Etc. suspicious item, such as addition wherein some subitem carries out automatic test and gone wrong, you can illustrates some suspicious item to cause to ask The real suspicious item of topic, then exclude to terminate;Problem is such as occurred without, continues to investigate the non-suspicious items such as CPU, network interface card, sound card, such as adds Wherein some subitem progress automatic test goes wrong, you can and it is the real suspicious item for causing problem to illustrate some suspicious item, Then exclude to terminate;II problem) is such as occurred without, continues the movement from atm module, card reader, flowing water module and its associated drives etc. Suspicious item starts one by one, and such as addition wherein some subitem carries out automatic test and gone wrong, you can illustrates that some suspicious item is Cause the real suspicious item of problem, then exclude to terminate;Such as occur without problem, continue confirm ATM operation system initial decisions with The non-suspicious item such as the modules such as bar, touch-screen and its associated drives, such as addition wherein some subitem carry out automatic test and asked Topic, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate;Problem is such as occurred without, then illustrates this Layer substantially excludes, and can carry out next layer of investigation;
For system layer, according to self-aided terminal final system environmental requirement, first its relevant kernel drive of emphasis addition from high to low The suspicious items such as dynamic file, group policy, service and its registration table, such as go wrong, you can illustrate some suspicious item to cause problem Real suspicious item, then carry out refinement and enter next circulation excluding, exclude to finish until adding minimum subitem, which confirms most Small subitem is relevant with problem, now excludes to terminate;Problem is such as occurred without, continues to add Windows associated components and its registration table Etc. non-suspicious item, such as go wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then carries out refinement entrance Next circulation excludes, and excludes to finish until adding minimum subitem, such as still occurs without problem, then illustrate that this layer substantially excludes, Next layer of investigation can be carried out;
For application layer, according to self-aided terminal final system environmental requirement, first emphasis adds ATM operation systems from high to low Suspicious item, then add ATM operation systems non-suspicious item, afterwards add the non-ATM operation systems of third party suspicious item, most The non-suspicious item for adding the non-ATM operation systems of third party afterwards is investigated item by item:I) ATMC, SP from ATM operation systems, centre The suspicious item such as part starts one by one, and such as addition wherein some subitem carries out automatic test and gone wrong, you can illustrates some subitem To cause the real suspicious item of problem, then exclude to terminate;Problem is such as occurred without, continues to be superimposed ATM operation system initial decisions The non-suspicious items such as monitoring, distribution, such as addition wherein some subitem carry out automatic test and gone wrong, you can illustrate some subitem To cause the real suspicious item of problem, then exclude to terminate;II problem) is such as occurred without, continues to add the non-ATM operation systems of third party Anti-Virus, fail-safe software, the suspicious item such as desktop management and control software, such as addition wherein some subitem carries out automatic test and goes out Existing problem, you can it is the real suspicious item for causing problem to illustrate some subitem, then excludes to terminate;Problem is such as occurred without, continues to add Add the non-suspicious items such as the setting instrument of the non-ATM operation systems of third party, such as addition wherein some subitem carries out automatic test and gone out Existing problem, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate.
Preferably, the degression type that the basis is pre-set is excluded and incrementally investigation is obtained existing for the self-aided terminal Problem, including:
On the basis of presently described self-aided terminal normal operation, by least one suspicious item of every layer of every class resource or Whether problematic continue to detect the self-aided terminal operation after at least one non-suspicious item increase of person;
If detecting, the self-aided terminal operation is problematic, at least one suspicious item or described at least one Non- suspicious item is excluded one by one according to the order of priority from high to low.
Specifically, composite decline formula and incrementally investigate, some subitem of positive de-authentication be the problem that most likely results in can Item is doubted, now then completes self-service terminal system detection process.
The embodiment of the present invention is realized to self-service terminal system systematicness error detection, clear process so that numerous for business Miscellaneous self-service terminal system case study difficulty reduces, and more can guarantee that accuracy rate, is that most have can for user's investigation to some subitem The suspicious item of problem can be caused.
Embodiment three
With reference to figure 3, Fig. 3 is the high-level schematic functional block diagram for the device that the embodiment of the present invention divides self-service terminal problem.
In embodiment three, the device of the self-service terminal problem of division includes:
Hierarchical block 301, for being layered to self-service terminal system according to running environment, the running environment bag after layering Include application layer, system layer and hardware layer;
Specifically, when similar deadlock, blue screen, blank screen phenomenon occur for self-service terminal system, first using self-service terminal system as One entirety, divide self-service terminal system to three layers, i.e. application layer, system layer, hardware layer according still further to running environment.
Sort module 302, for being classified to every layer of resource of the self-service terminal system according to business demand;
Preferably, with reference to figure 4, Fig. 4 is the high-level schematic functional block diagram of sort module of the embodiment of the present invention.
The sort module 302, including:
First taxon 401, for the resource of the application layer to be categorized as into ATM service class systems according to business demand With non-ATM service class system;
Second taxon 402, for the resource of the hardware layer to be categorized as into atm module class and work according to business demand Control machine module class;
3rd taxon 403, for the resource of the system layer to be categorized as into the main kernel of system according to business demand File, group policy, system associated component, system mend, the system other configurations for servicing, paying close attention to and the registration paid close attention to Table.
Specifically, further, the application layer, system layer, hardware layer of self-service terminal system division are finely divided by business:
Application layer is divided into ATM operation systems and third party's operation system by business, and ATM operation systems be divided into ATMC, The systems such as SP, middleware, monitoring, distribution, third party system be divided into Anti-Virus, security control software, desktop management and control software, Other non-ATM classes operation systems such as setting instrument;
Hardware layer is divided into ATM business modules and industrial computer module, and ATM business modules are primarily upon strip, flowing water, touch The modules such as screen, movement, card reader and its associated drives, and industrial computer module be primarily upon mainboard, hard disk, internal memory, video card, CPU, The equipment such as sound card, network interface card and its associated drives;
System layer is primarily upon group policy, service, registration table, Windows associated components, kernel-driven file etc..
Division module 303, for being divided into suspicious item and non-suspicious item according to problematic phenomenon per class resource by sorted.
Preferably, with reference to figure 5, Fig. 5 is the high-level schematic functional block diagram of division module of the embodiment of the present invention.
The division module 303, including:
First division unit 501, for sorted ATM service class system to be divided into suspicious item ATMC softwares, ATM Between part and SP softwares;
Second division unit 502, for sorted ATM service class system to be divided into non-suspicious item ATM remote distributions Software, ATM monitoring softwares, ATM log analysis tools and ATM testing tools;
3rd division unit 503, for by sorted non-ATM service class system be divided into suspicious item Anti-Virus, Security control software and desktop management and control software;
4th division unit 504, for by sorted non-ATM service class system be divided into non-suspicious item encryption software, Compressed software and ftp software.
Preferably, with reference to figure 6, Fig. 6 is another high-level schematic functional block diagram of division module of the embodiment of the present invention.The division Module 303, including:
5th division unit 601, for sorted atm module class to be divided into suspicious item movement and its driving, Card Reader Device and its driving and flowing water printer and its driving;
6th division unit 602, for sorted atm module class to be divided into non-suspicious item strip printer and its drive Dynamic and touch-screen and its driving;
7th division unit 603, for sorted industrial computer module class to be divided into suspicious item mainboard and its driving, interior Deposit and its drive, hard disk and its driving, video card and its driving and CPU and its driving;
8th division unit 604, for sorted industrial computer module class to be divided into non-suspicious item network interface card and its driving With sound card and its driving.
Preferably, with reference to figure 7, Fig. 7 is another high-level schematic functional block diagram of division module of the embodiment of the present invention.The division Module 303, including:
9th division unit 701, for sorted system associated component to be divided into suspicious item IE components, Activex Control and Flash controls;
Tenth division unit 702, for sorted system associated component to be divided into non-suspicious item system font component With system language pack assembly;
11st division unit 703, update patch for sorted system mend to be divided into suspicious item system component;
12nd division unit 704, mended for sorted system mend to be divided into non-suspicious item system security update Fourth;
13rd division unit 705, for the sorted system other configurations paid close attention to be divided into suspicious Xiang Chao Thread and multi-core technology, Direct3D acceleration techniques, USB power source aspect and power supply option;
14th division unit 706, for the sorted registration table paid close attention to be divided into HKEY_LOCAL_ MACHINE\SYSTEM\CurrentControlSet、HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows NT and HKEY_CURRENT_USER Control Panel.
Specifically, according to self-service terminal system problematic phenomenon, it is preliminary to judge that subclass provides in every layer of resource of self-service terminal system Source may be relevant with problem, and which subitem is the suspicious items of suspicious Xiang Yufei in every layer of resource of summarizing, and just fixed by suspicious item By ranking score, (following standard is required to be remodified according to particular problem phenomenon and drafted, with deadlock, blue screen, blank screen from high to low Phenomena such as account for):
Application layer:ATMC, SP of ATM operation systems, middleware tentatively judgement are classified as suspicious item from high in the end, and monitor, Distribution is temporarily classified as non-suspicious item;Third party system tentatively judges Anti-Virus, fail-safe software, desktop management and control software from height Suspicious item is classified as to low, and other non-ATM classes operation systems such as setting instrument are temporarily classified as non-suspicious item;
Hardware layer:In ATM business modules movement, card reader, flowing water module and its associated drives can tentatively judge from height to It is low to be classified as suspicious item, and the module such as strip, touch-screen and its associated drives are temporarily classified as non-suspicious item, and it is mainboard in industrial computer, hard Disk, internal memory, video card module and its associated drives tentatively judge to be classified as suspicious item from high to low, and CPU, network interface card, sound card are temporarily classified as Non- suspicious item;
System layer:The tentatively judgement such as kernel-driven file, group policy, service and its registration table is classified as suspicious from high to low , Windows associated components and its registration table etc. are temporarily classified as non-suspicious item;
The embodiment of the present invention to self-service terminal system according to running environment by being layered, the running environment bag after layering Include application layer, system layer and hardware layer;Every layer of resource of the self-service terminal system is classified according to business demand;It will divide Every class resource after class is divided into suspicious item and non-suspicious item according to problematic phenomenon, so as to by self-service terminal system modelling and then Improve the purpose of the accuracy of analysis self-aided terminal problem.
Example IV
With reference to figure 8, Fig. 8 is the high-level schematic functional block diagram for the device that the embodiment of the present invention divides self-service terminal problem.
On the basis of embodiment three, described device also includes:
First acquisition module 304, for obtaining the self-aided terminal suspicious item of problems pre-set and non-suspicious item;
Second acquisition module 305, exclude and/or incrementally investigated described in acquisition certainly for the degression type that basis is pre-set The problem of helping terminal to exist, the degression type exclude to exist for excluding the self-aided terminal according to the exclusion order pre-set The problem of, described the problem of incrementally investigating for being existed according to the investigation self-aided terminal pre-set.
Preferably, second acquisition module 305, including:
First rejected unit, for by the priority of the suspicious item of every layer of every class resource or non-suspicious item from high to low Order exclude the problem of self-aided terminal is present one by one;Or
Second rejected unit, at least one suspicious item or at least one in the every class resource for integrally excluding every layer In the case of non-suspicious item, if detecting, self-aided terminal operation is problematic, to described in currently integrally excluding at least one Individual suspicious item or at least one non-suspicious item are excluded one by one according to the order of priority from high to low.
Specifically, in self-aided terminal problem system, in every layer of resource since high suspicious item is to low suspicious item one by one Exclude, such as carry out automatic test on this basis and no longer go wrong, then exclusion process terminates, and can confirm which subitem is Real suspicious item;Still gone wrong as carried out automatic test on this basis, continue to exclude other non-suspicious items, successively Misarrangement is peeled off, constantly reduces analyst coverage, untill automatic test no longer goes wrong after confirming some subitem of rejecting, this When can confirm to cause problem really suspicious item, misarrangement process completes that (procedure below is required to enter according to particular problem phenomenon Row replacing order is investigated, and is accounted for phenomena such as deadlock, blue screen, blank screen):
For application layer, first emphasis excludes the suspicious item of ATM operation systems from high to low, then excludes ATM operation systems Non- suspicious item, exclude the suspicious item of the non-ATM operation systems of third party afterwards, finally exclude third party non-ATM operation systems Non- suspicious item:I) the suspicious item such as ATMC, SP since ATM operation systems, middleware one by one, such as remove wherein some subitem and enter Row automatic test no longer goes wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate; As still gone wrong, continue to confirm the non-suspicious items such as monitoring, the distribution of ATM operation system initial decisions, such as remove wherein some Subitem carries out automatic test and no longer gone wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then arranges Except end;II) as still gone wrong, continue to investigate Anti-Virus, fail-safe software, the desktop of the non-ATM operation systems of third party The suspicious item such as management and control software, such as remove wherein some subitem progress automatic test and no longer go wrong, you can illustrate that some can Doubtful item is the real suspicious item for causing problem, then excludes to terminate;As still gone wrong, continue to investigate the non-ATM business system of third party The non-suspicious item such as the setting instrument of system, such as remove wherein some subitem progress automatic test and no longer go wrong, you can explanation Some suspicious item is the real suspicious item for causing problem, then excludes to terminate, such as still go wrong, then illustrate that this layer is substantially arranged Remove, next layer of investigation can be carried out;
For hardware layer, first emphasis excludes the suspicious item of atm module from high to low, then excludes the non-suspicious of atm module Item, the suspicious item of industrial computer module, the non-suspicious item of last industrial computer module are excluded afterwards:I) movement from atm module, Card Reader The suspicious items such as device, flowing water module and its associated drives start one by one, such as remove wherein some subitem and carry out automatic test no longer Go wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate;As still gone wrong, after The non-suspicious items such as module and its associated drives such as the continuous strip for confirming ATM operation system initial decisions, touch-screen, such as remove wherein Some subitem carries out automatic test and no longer gone wrong, you can and it is the real suspicious item for causing problem to illustrate some suspicious item, Then exclude to terminate;II) as still gone wrong, continue to investigate mainboard in third party's industrial computer, hard disk, internal memory, video card module and its The suspicious item such as associated drives, such as remove wherein some subitem progress automatic test and no longer go wrong, you can illustrate that some can Doubtful item is the real suspicious item for causing problem, then excludes to terminate;As still gone wrong, it is non-to continue investigation CPU, network interface card, sound card etc. Suspicious item, such as remove wherein some subitem progress automatic test and no longer go wrong, you can illustrate some suspicious item to cause The real suspicious item of problem, then exclude to terminate, such as still go wrong, then illustrate that this layer substantially excludes, next layer can be carried out Investigation;
For system layer, first emphasis exclusion kernel-driven file, group policy, service and its registration table etc. are suspicious from high to low , such as no longer go wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then refine into next Individual circulation excludes, and is finished until minimizing exclusion, confirms which minimum subitem is relevant with problem, now excludes to terminate;As still gone out Existing problem, continue to investigate the non-suspicious item such as Windows associated components and its registration table, such as no longer go wrong, you can illustrate certain Individual suspicious item is the real suspicious item for causing problem, then carries out refinement and enter next circulation exclusion, has been excluded until minimizing Finish.
Preferably, second acquisition module 305, including:
First detection unit, on the basis of presently described self-aided terminal normal operation, by every layer of every class resource Suspicious item or non-suspicious item priority order from high to low increase one by one after continue to detect the self-aided terminal operation It is whether problematic;
Determining unit, if for detecting that self-aided terminal operation is problematic, it is determined that the increased suspicious item or Non- suspicious item described in person is the problem of self-aided terminal is present.
Specifically, in self-aided terminal initial system, according to self-aided terminal business, first driven from hardware layer to system layer, Application layer is arrived again, will one by one be increased since high suspicious item is to low suspicious item in every layer of resource, is such as carried out on this basis automatic Change test to go wrong, then additive process terminates, and can confirm which subitem is to cause problem really suspicious item;Such as in this base Automatic test is carried out on plinth and still occurs without problem, continues to add other non-suspicious items, is successively superimposed misarrangement, constantly reduces and divides Scope is analysed, untill automatic test goes wrong after confirming some subitem of addition, can now confirm to cause problem real Suspicious item, misarrangement process complete (procedure below be required to according to particular problem phenomenon carry out replacing order investigate, with crash, Phenomena such as blue screen, blank screen, accounts for):
For hardware layer, according to self-aided terminal final system environmental requirement, first emphasis adds industrial computer module from high to low Suspicious item, then add industrial computer module non-suspicious item, afterwards add atm module suspicious item, finally add atm module Non- suspicious item investigated item by item:I) mainboard, hard disk, internal memory, video card module and its associated drives from third party's industrial computer Etc. suspicious item, such as addition wherein some subitem carries out automatic test and gone wrong, you can illustrates some suspicious item to cause to ask The real suspicious item of topic, then exclude to terminate;Problem is such as occurred without, continues to investigate the non-suspicious items such as CPU, network interface card, sound card, such as adds Wherein some subitem progress automatic test goes wrong, you can and it is the real suspicious item for causing problem to illustrate some suspicious item, Then exclude to terminate;II problem) is such as occurred without, continues the movement from atm module, card reader, flowing water module and its associated drives etc. Suspicious item starts one by one, and such as addition wherein some subitem carries out automatic test and gone wrong, you can illustrates that some suspicious item is Cause the real suspicious item of problem, then exclude to terminate;Such as occur without problem, continue confirm ATM operation system initial decisions with The non-suspicious item such as the modules such as bar, touch-screen and its associated drives, such as addition wherein some subitem carry out automatic test and asked Topic, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate;Problem is such as occurred without, then illustrates this Layer substantially excludes, and can carry out next layer of investigation;
For system layer, according to self-aided terminal final system environmental requirement, first its relevant kernel drive of emphasis addition from high to low The suspicious items such as dynamic file, group policy, service and its registration table, such as go wrong, you can illustrate some suspicious item to cause problem Real suspicious item, then carry out refinement and enter next circulation excluding, exclude to finish until adding minimum subitem, which confirms most Small subitem is relevant with problem, now excludes to terminate;Problem is such as occurred without, continues to add Windows associated components and its registration table Etc. non-suspicious item, such as go wrong, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then carries out refinement entrance Next circulation excludes, and excludes to finish until adding minimum subitem, such as still occurs without problem, then illustrate that this layer substantially excludes, Next layer of investigation can be carried out;
For application layer, according to self-aided terminal final system environmental requirement, first emphasis adds ATM operation systems from high to low Suspicious item, then add ATM operation systems non-suspicious item, afterwards add the non-ATM operation systems of third party suspicious item, most The non-suspicious item for adding the non-ATM operation systems of third party afterwards is investigated item by item:I) ATMC, SP from ATM operation systems, centre The suspicious item such as part starts one by one, and such as addition wherein some subitem carries out automatic test and gone wrong, you can illustrates some subitem To cause the real suspicious item of problem, then exclude to terminate;Problem is such as occurred without, continues to be superimposed ATM operation system initial decisions The non-suspicious items such as monitoring, distribution, such as addition wherein some subitem carry out automatic test and gone wrong, you can illustrate some subitem To cause the real suspicious item of problem, then exclude to terminate;II problem) is such as occurred without, continues to add the non-ATM operation systems of third party Anti-Virus, fail-safe software, the suspicious item such as desktop management and control software, such as addition wherein some subitem carries out automatic test and goes out Existing problem, you can it is the real suspicious item for causing problem to illustrate some subitem, then excludes to terminate;Problem is such as occurred without, continues to add Add the non-suspicious items such as the setting instrument of the non-ATM operation systems of third party, such as addition wherein some subitem carries out automatic test and gone out Existing problem, you can it is the real suspicious item for causing problem to illustrate some suspicious item, then excludes to terminate.
Preferably, second acquisition module 305, including:
Second detection unit, on the basis of presently described self-aided terminal normal operation, by every layer of every class resource At least one suspicious item or at least one non-suspicious item increase after whether continue to detect the self-aided terminal operation problematic;
3rd rejected unit, if for detecting that the self-aided terminal operation is problematic, to described at least one suspicious Item or at least one non-suspicious item are excluded one by one according to the order of priority from high to low.
Specifically, composite decline formula and incrementally investigate, some subitem of positive de-authentication be the problem that most likely results in can Item is doubted, now then completes self-service terminal system detection process.
The embodiment of the present invention is realized to self-service terminal system systematicness error detection, clear process so that numerous for business Miscellaneous self-service terminal system case study difficulty reduces, and more can guarantee that accuracy rate, is that most have can for user's investigation to some subitem The suspicious item of problem can be caused.
The technical principle of the embodiment of the present invention is described above in association with specific embodiment.These descriptions are intended merely to explain this The principle of inventive embodiments, and the limitation to protection domain of the embodiment of the present invention can not be construed in any way.Based on herein Explanation, those skilled in the art, which would not require any inventive effort, can associate the other specific of the embodiment of the present invention Embodiment, these modes are fallen within the protection domain of the embodiment of the present invention.

Claims (12)

  1. A kind of 1. method for dividing self-service terminal problem, it is characterised in that methods described includes:
    Self-service terminal system is layered according to running environment, the running environment after layering includes application layer, system layer and hard Part layer;
    Every layer of resource of the self-service terminal system is classified according to business demand;
    Every layer of resource to the self-service terminal system is classified according to business demand, including:By the application layer Resource is categorized as ATM service class system and non-ATM service class system according to business demand;
    Suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted;
    It is described that suspicious item and non-suspicious item are divided into according to problematic phenomenon per class resource by sorted, including:Will be sorted The ATM service class system is divided into suspicious item ATMC softwares, ATM middlewares and SP softwares.
  2. 2. according to the method for claim 1, it is characterised in that every layer of resource to the self-service terminal system according to Business demand is classified, in addition to:
    The resource of the hardware layer is categorized as atm module class and industrial computer module class according to business demand;
    By the resource of the system layer according to business demand be categorized as the main kernel file of system, group policy, system associated component, System mend, the system other configurations for servicing, paying close attention to and the registration table paid close attention to.
  3. 3. according to the method for claim 2, it is characterised in that described to be drawn sorted per class resource according to problematic phenomenon It is divided into suspicious item and non-suspicious item, in addition to:
    Sorted ATM service class system is divided into non-suspicious item ATM remote distributions software, ATM monitoring softwares, ATM daily records Analysis tool and ATM testing tools;
    It is soft that sorted non-ATM service class system is divided into suspicious item Anti-Virus, security control software and desktop management and control Part;
    Sorted non-ATM service class system is divided into non-suspicious item encryption software, compressed software and ftp software.
  4. 4. according to the method for claim 2, it is characterised in that described to be drawn sorted per class resource according to problematic phenomenon It is divided into suspicious item and non-suspicious item, including:
    By sorted atm module class be divided into suspicious item movement and its driving, card reader and its driving and flowing water printer and It drives;
    Sorted atm module class is divided into non-suspicious item strip printer and its driving and touch-screen and its driving;
    By sorted industrial computer module class be divided into suspicious item mainboard and its driving, internal memory and its driving, hard disk and its driving, Video card and its driving and CPU and its driving;
    Sorted industrial computer module class is divided into non-suspicious item network interface card and its driving and sound card and its driving.
  5. 5. according to the method for claim 2, it is characterised in that described to be drawn sorted per class resource according to problematic phenomenon It is divided into suspicious item and non-suspicious item, including:
    Sorted system associated component is divided into suspicious item IE components, activex control and Flash controls;
    Sorted system associated component is divided into non-suspicious item system font component and system language pack assembly;
    Sorted system mend is divided into suspicious item system component renewal patch;
    Sorted system mend is divided into non-suspicious item system security update patch;
    The sorted system other configurations paid close attention to are divided into suspicious item hyperthread and multi-core technology, Direct3D accelerate Technology, USB power source aspect and power supply option;
    By the sorted registration table paid close attention to be divided into HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet, HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows NT and HKEY_ CURRENT_USER\Control Panel。
  6. 6. according to claim 1 to 5 any one methods described, it is characterised in that it is described by it is sorted per class resource according to Problematic phenomenon is divided into after suspicious item and non-suspicious item, in addition to:
    Obtain the self-aided terminal suspicious item of problems pre-set and non-suspicious item;
    Excluded according to the degression type pre-set and/or incrementally investigation obtains the problem of self-aided terminal is present, it is described to pass Subtract formula to exclude for excluding the problem of self-aided terminal is present according to the exclusion order pre-set, the incrementally investigation is used In existed according to the investigation self-aided terminal that pre-sets the problem of.
  7. 7. a kind of device for dividing self-service terminal problem, it is characterised in that described device includes:
    Hierarchical block, for being layered to self-service terminal system according to running environment, the running environment after layering includes application Layer, system layer and hardware layer;
    Sort module, for being classified to every layer of resource of the self-service terminal system according to business demand;
    The sort module, including:First taxon, for the resource of the application layer to be categorized as according to business demand ATM service class system and non-ATM service class system;
    Division module, for being divided into suspicious item and non-suspicious item according to problematic phenomenon per class resource by sorted;
    The division module, including:First division unit, for sorted ATM service class system to be divided into suspicious item ATMC softwares, ATM middlewares and SP softwares.
  8. 8. device according to claim 7, it is characterised in that the sort module, in addition to:
    Second taxon, for the resource of the hardware layer to be categorized as into atm module class and industrial computer mould according to business demand Block class;
    3rd taxon, for the resource of the system layer to be categorized as into the main kernel file of system, group according to business demand Strategy, system associated component, system mend, the system other configurations for servicing, paying close attention to and the registration table paid close attention to.
  9. 9. device according to claim 8, it is characterised in that the division module, in addition to:
    Second division unit, for sorted ATM service class system to be divided into non-suspicious item ATM remote distributions software, ATM Monitoring software, ATM log analysis tools and ATM testing tools;
    3rd division unit, for sorted non-ATM service class system to be divided into suspicious item Anti-Virus, security control Software and desktop management and control software;
    4th division unit, for sorted non-ATM service class system to be divided into non-suspicious item encryption software, compressed software And ftp software.
  10. 10. device according to claim 8, it is characterised in that the division module, including:
    5th division unit, for sorted atm module class to be divided into suspicious item movement and its driving, card reader and its drive Dynamic and flowing water printer and its driving;
    6th division unit, for sorted atm module class to be divided into non-suspicious item strip printer and its driving and touched Touch screen and its driving;
    7th division unit, for by sorted industrial computer module class be divided into suspicious item mainboard and its driving, internal memory and its Driving, hard disk and its driving, video card and its driving and CPU and its driving;
    8th division unit, for by sorted industrial computer module class be divided into non-suspicious item network interface card and its driving and sound card and It drives.
  11. 11. device according to claim 8, it is characterised in that the division module, including:
    9th division unit, for by sorted system associated component be divided into suspicious item IE components, activex control and Flash controls;
    Tenth division unit, for sorted system associated component to be divided into non-suspicious item system font component and system language Say pack assembly;
    11st division unit, update patch for sorted system mend to be divided into suspicious item system component;
    12nd division unit, for sorted system mend to be divided into non-suspicious item system security update patch;
    13rd division unit, for the sorted system other configurations paid close attention to be divided into suspicious item hyperthread and more Nuclear technology, Direct3D acceleration techniques, USB power source aspect and power supply option;
    14th division unit, for by the sorted registration table paid close attention to be divided into HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet, HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows NT and HKEY_CURRENT_USER\Control Panel。
  12. 12. according to the device described in claim 7 to 11 any one, it is characterised in that described device also includes:
    First acquisition module, for obtaining the self-aided terminal suspicious item of problems pre-set and non-suspicious item;
    Second acquisition module, the self-aided terminal is obtained for excluding according to the degression type pre-set and/or incrementally investigating The problem of existing, the degression type are excluded for excluding to ask existing for the self-aided terminal according to the exclusion order pre-set Topic, described the problem of incrementally investigating for being existed according to the investigation self-aided terminal pre-set.
CN201510700373.4A 2015-10-26 2015-10-26 A kind of method and device for dividing self-service terminal problem Expired - Fee Related CN105354944B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201510700373.4A CN105354944B (en) 2015-10-26 2015-10-26 A kind of method and device for dividing self-service terminal problem

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201510700373.4A CN105354944B (en) 2015-10-26 2015-10-26 A kind of method and device for dividing self-service terminal problem

Publications (2)

Publication Number Publication Date
CN105354944A CN105354944A (en) 2016-02-24
CN105354944B true CN105354944B (en) 2018-04-06

Family

ID=55330910

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201510700373.4A Expired - Fee Related CN105354944B (en) 2015-10-26 2015-10-26 A kind of method and device for dividing self-service terminal problem

Country Status (1)

Country Link
CN (1) CN105354944B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108109287B (en) * 2017-12-29 2021-10-08 深圳怡化电脑股份有限公司 Method, device, equipment and storage medium for reporting errors of depositing and withdrawing equipment

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8317087B1 (en) * 2007-03-27 2012-11-27 Diebold Self-Service Systems Automated banking system controlled responsive to data bearing records
CN102866889A (en) * 2012-09-10 2013-01-09 中国电力科学研究院 Cross-platform application based intelligent home system
CN103516563A (en) * 2013-10-18 2014-01-15 北京奇虎科技有限公司 Equipment and method for monitoring abnormal or normal command
CN104796270A (en) * 2014-01-16 2015-07-22 国际商业机器公司 Method and device for recommending suspicious components during problem diagnosis of cloud application
CN104915273A (en) * 2015-05-27 2015-09-16 深圳怡化电脑股份有限公司 Financial self-service equipment detection method and detection device

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8317087B1 (en) * 2007-03-27 2012-11-27 Diebold Self-Service Systems Automated banking system controlled responsive to data bearing records
CN102866889A (en) * 2012-09-10 2013-01-09 中国电力科学研究院 Cross-platform application based intelligent home system
CN103516563A (en) * 2013-10-18 2014-01-15 北京奇虎科技有限公司 Equipment and method for monitoring abnormal or normal command
CN104796270A (en) * 2014-01-16 2015-07-22 国际商业机器公司 Method and device for recommending suspicious components during problem diagnosis of cloud application
CN104915273A (en) * 2015-05-27 2015-09-16 深圳怡化电脑股份有限公司 Financial self-service equipment detection method and detection device

Also Published As

Publication number Publication date
CN105354944A (en) 2016-02-24

Similar Documents

Publication Publication Date Title
US9448908B2 (en) System and method for model based session management
Iqbal et al. Understanding and developing models for detecting and differentiating breakpoints during interactive tasks
US9472195B2 (en) Systems and methods for detecting fraud in spoken tests using voice biometrics
US20180174288A1 (en) SCORE WEIGHTS FOR USER INTERFACE (ui) ELEMENTS
CN104794050A (en) Application program test method, device and system
WO2014037950A1 (en) System and method for automatic modeling of an application
CN102207857B (en) Method, device and system for identifying graphical user interface (GUI) element
CN113596844A (en) Early warning method, device, medium and electronic equipment based on data information
CN107886300A (en) Billboard card management method, apparatus, computer equipment and storage medium
CN115239135A (en) Construction risk identification management and control system and method
CN105354944B (en) A kind of method and device for dividing self-service terminal problem
CN111666171A (en) Fault identification method and device, electronic equipment and readable storage medium
CN105405218B (en) A kind of method and device for obtaining self-service terminal problem
CN108885750A (en) Emerging defect and safety monitoring system
CN105825130A (en) Information security early-warning method and device
CN105405219B (en) A kind of method and device for obtaining self-service terminal problem
Husain et al. Application of data mining techniques for improving software engineering
JP6745541B2 (en) Information processing apparatus, information processing method, program, and image information display system
CN103870275B (en) Information processing method and device
CN105184581A (en) Intelligent production quality detection tracing method and system based on Internet of things
CN109063854A (en) Intelligent O&M cloud platform system and its control method
Gilroy et al. The development and application of a rail human reliability assessment tool
Power et al. Comparing the comprehensiveness of three expert inspection methodologies for detecting errors in interactive systems
Szewieczek et al. Methodology of the quality management in the productive process
CN101968768B (en) Defect-based software security test requirement acquisition and classification method

Legal Events

Date Code Title Description
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
GR01 Patent grant
GR01 Patent grant
CF01 Termination of patent right due to non-payment of annual fee
CF01 Termination of patent right due to non-payment of annual fee

Granted publication date: 20180406

Termination date: 20211026