CN105205650A - Two-dimensional-code-based system and method for sending product failure information - Google Patents

Two-dimensional-code-based system and method for sending product failure information Download PDF

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Publication number
CN105205650A
CN105205650A CN201510639511.2A CN201510639511A CN105205650A CN 105205650 A CN105205650 A CN 105205650A CN 201510639511 A CN201510639511 A CN 201510639511A CN 105205650 A CN105205650 A CN 105205650A
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China
Prior art keywords
signal
quick response
response code
fault
product
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CN201510639511.2A
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Chinese (zh)
Inventor
姚为
姜云通
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Khalid Tech (kunshan) Digital Technology Co Ltd
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Khalid Tech (kunshan) Digital Technology Co Ltd
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Priority to CN201510639511.2A priority Critical patent/CN105205650A/en
Publication of CN105205650A publication Critical patent/CN105205650A/en
Pending legal-status Critical Current

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Abstract

The invention provides a two-dimensional-code-based system for sending product failure information. The system comprises a product performance detection device, a central processing unit, a failure content storage device, a two-dimensional code generation device, a wireless data transmission device, a user terminal and a management platform. An implementation method of the system comprises the steps that a current using signal of a product to be detected is collected, and when it is determined that the signal is a failure signal, the signal is input to the central processing unit; according to the failure signal, a corresponding failure signal code is obtained, and the failure signal code is input to the two-dimensional code generation device after the failure problem content corresponding to the failure signal code is called; after a corresponding two-dimensional code is generated according to the failure information content, the two-dimensional code is sent to the user terminal and the management platform; the management platform feeds a failure solution back to the user terminal according to the failure information; the user terminal selects a maintenance mode for a product with a failure according to the failure solution.

Description

Based on Quick Response Code to send the System and method for of product bug information
Technical field
The present invention relates to a kind of Quick Response Code, especially a kind of based on Quick Response Code to send the System and method for of product bug information.
Background technology
At present, when the product used breaks down, owing to cannot keep in repair it, therefore, product often can be caused can not to be keeped in repair in the very first time, can only select again to buy new product and it is replaced, thus cause unnecessary waste.Although occurred on the market to detect the using state of product, and testing result is carried out the device that sends, but, due to the content that the information sent is generally based on collection signal or code, and common user cannot by learning defect content and the method solving fault in sampled signal and code immediately; In addition, because the capacity of collection signal or code is excessive, in transmitting procedure, also can increase the time of information transmission, cannot make product in the fault occurred simultaneously, allow user learn this failure condition in time.
Summary of the invention
For the weak point existed in the problems referred to above, the invention provides a kind of using state enabling user terminal and management platform learn product in time, thus to faulty item carry out rapidly process based on Quick Response Code to send the System and method for of product bug information.
For achieving the above object, the invention provides a kind of based on Quick Response Code to send the system of product bug information, comprise properties of product pick-up unit, central processing unit, defect content memory storage, Quick Response Code generating apparatus, wireless data transmission device, user terminal and management platform;
Described properties of product pick-up unit, for gathering the current use signal of detected product, when judging this signal as fault-signal, inputted coupled described central processing unit;
Described central processing unit, according to fault-signal to draw corresponding fault-signal code, and call failure problems content corresponding thereto, to be inputted by failure message in described Quick Response Code generating apparatus at described defect content memory storage;
Described Quick Response Code generating apparatus, for generating corresponding Quick Response Code according to failure message;
Described wireless data transmission device, for the Quick Response Code of generation being sent to described user terminal and the information of the Quick Response Code of generation, fault-signal code and described user terminal being sent to described management platform;
Described management platform, for receiving failure message, and according to failure message to described user terminal feedback fault solution;
Described user terminal, for distinguishing Quick Response Code to check product bug information, and receive the fault solution Quick Response Code that sent by described management platform.
Above-mentioned based on Quick Response Code to send the system of product bug information, wherein, described properties of product pick-up unit comprises signal acquisition module, signal processing module and signals collecting time setting module;
Described signal acquisition module is for gathering the signal of the current state of detected product;
Described signal processing module is used for processing collected signal, to judge that whether this signal is as fault-signal;
Described signals collecting time setting module is used for setting the acquisition time of described signal acquisition module.
Above-mentioned based on Quick Response Code to send the system of product bug information, wherein, described central processing unit comprises the signal resolution module for fault-signal being resolved to failure code;
Described central processing unit is connected with described defect content memory storage by RS485 module.
Above-mentioned based on Quick Response Code to send the system of product bug information, wherein, described Quick Response Code generating apparatus when generating Quick Response Code according to failure message before, failure message is encrypted.
Above-mentioned based on Quick Response Code to send the system of product bug information, wherein, described management platform comprises two dimension code reading module, failure information database, information contrast module, failure message solution database and Quick Response Code generating apparatus;
Described two dimension code reading module, for carrying out distinguishing to the Quick Response Code received and resolving, to get corresponding failure message;
Described failure information database, for inquiring about the fault-signal code received, to search corresponding failure message;
Information contrast module, for recognition Quick Response Code with the failure message obtained with contrasted to call failure message by fault-signal code;
Failure message solution database, when comparing result is identical, for according to fault-signal code to find corresponding fault solution;
Quick Response Code generating apparatus, for according to fault solution to generate corresponding fault solution Quick Response Code.
Above-mentioned based on Quick Response Code to send the system of product bug information, wherein, also comprise the production marketing platform be connected with described user terminal, for after confirming that the product broken down cannot carry out fault solution, described user terminal buys new product to described production marketing platform.
The present invention also provide a kind of based on Quick Response Code to send the method for product bug information, comprise the following steps:
The current use signal of the product that step 1, collection detect, when judging this signal as fault-signal, is inputted central processing unit;
Step 2, according to fault-signal to draw corresponding fault-signal code, and after calling failure problems content corresponding thereto, input Quick Response Code generating apparatus;
Step 3, generate corresponding Quick Response Code according to failure message content after, be sent to user terminal and management platform;
Step 4, management platform feed back fault solution according to failure message to user terminal;
Step 5, user terminal select maintenance mode according to fault solution to the product broken down.
Above-mentioned based on Quick Response Code to send the method for product bug information, wherein, in step 1, comprise following sub-step:
Step 11, the signal of the current state of product detected according to set acquisition time collection;
Step 12, collected signal to be processed, to judge that whether this signal is as fault-signal.
Above-mentioned based on Quick Response Code to send the method for product bug information, wherein, in step 4, comprise following sub-step:
Step 41, the Quick Response Code received and fault-signal code to be processed, to get failure message corresponding thereto respectively;
Step 42, the failure message corresponding with Quick Response Code and the failure message corresponding with fault-signal code to be contrasted, when two failure messages are identical, call the fault solution corresponding with fault-signal code;
Step 43, according to fault solution with after generating corresponding fault solution Quick Response Code, send it to user terminal.
Above-mentioned based on Quick Response Code to send the method for product bug information, wherein, also comprise step 6, after confirming that the product broken down cannot carry out fault solution, user terminal buy new product to production marketing platform.
Compared with prior art, the present invention has the following advantages:
The present invention can detect the current state of product, and when product breaks down, automatically generate the Quick Response Code corresponding with failure message, and send to user terminal and management platform respectively, fault solution is fed back to user terminal by management platform.
Size due to Quick Response Code is generally only a few K or tens K sizes, therefore, failure message sends to user terminal and management platform in Quick Response Code mode, the speed that information sends can be improved, enable user terminal and management platform learn the using state of product in time, thus fault is processed rapidly.
Accompanying drawing explanation
Fig. 1 is the structured flowchart of device section in the present invention;
Fig. 2 is the process flow diagram of method part in the present invention.
Embodiment
As shown in Figure 1, the invention provides a kind of based on Quick Response Code to send the system of product bug information, comprise properties of product pick-up unit, central processing unit, defect content memory storage, Quick Response Code generating apparatus, wireless data transmission device, user terminal and management platform.
The current use signal of the product that the collection of properties of product pick-up unit detects, when judging this signal as fault-signal, is inputted coupled central processing unit.Wherein, properties of product pick-up unit comprises signal acquisition module, signal processing module and signals collecting time setting module;
Signal acquisition module is for gathering the signal of the current state of detected product;
Signal processing module is used for processing collected signal, to judge that whether this signal is as fault-signal;
Signals collecting time setting module is used for setting the acquisition time of signal acquisition module.
Central processing unit to draw corresponding fault-signal code, and calls failure problems content corresponding thereto, to be inputted in Quick Response Code generating apparatus by failure message at defect content memory storage according to fault-signal.
Wherein, central processing unit is connected with defect content memory storage by RS485 module.
In addition, central processing unit comprises the signal resolution module for fault-signal being resolved to failure code.
Quick Response Code generating apparatus, for generating corresponding Quick Response Code according to failure message.Wherein, Quick Response Code generating apparatus according to failure message generate Quick Response Code time before, failure message is encrypted.
Wireless data transmission device, for the Quick Response Code of generation being sent to user terminal and the information of the Quick Response Code of generation, fault-signal code and user terminal being sent to management platform.
Management platform for receiving failure message, and feeds back fault solution according to failure message to user terminal.Wherein, management platform comprises two dimension code reading module, failure information database, information contrast module, failure message solution database and Quick Response Code generating apparatus.
Wherein, two dimension code reading module, for carrying out distinguishing to the Quick Response Code received and resolving, to get corresponding failure message.
Failure information database, for inquiring about the fault-signal code received, to search corresponding failure message.
Information contrast module, for recognition Quick Response Code with the failure message obtained with contrasted to call failure message by fault-signal code.
Failure message solution database, when comparing result is identical, for according to fault-signal code to find corresponding fault solution.
Quick Response Code generating apparatus, for according to fault solution to generate corresponding fault solution Quick Response Code.
User terminal, for distinguishing Quick Response Code to check product bug information, and receive the fault solution Quick Response Code that sent by management platform.
User terminal is after receiving the Quick Response Code corresponding with product bug information, and user terminal can send information, with the current using state making the possessor of user terminal learn product in time.
Production marketing platform, when management platform confirm product break down cannot solve after, user terminal buys new product to production marketing platform.
As shown in Figure 2, the present invention also provide a kind of based on Quick Response Code to send the method for product bug information, comprise the following steps:
The current use signal of the product that step 1, collection detect, when judging this signal as fault-signal, is inputted central processing unit.
Wherein, in step 1, following sub-step is comprised:
Step 11, the signal of the current state of product detected according to set acquisition time collection;
Step 12, collected signal to be processed, to judge that whether this signal is as fault-signal.
Wherein, can gather according to the current state information of time batch (-type) to detected product preset.
Fault-signal can be the resistance signal of the voltage signal of the instability that can represent fault-signal, unstable current signal or instability.
Step 2, according to fault-signal to draw corresponding fault-signal code, and after calling failure problems content corresponding thereto, input Quick Response Code generating apparatus.
Central processing unit, after the resistance signal receiving unstable voltage signal, unstable current signal or instability, is resolved it, thus is drawn and corresponding fault-signal code.
After drawing fault-signal code, central processing unit calls the failure problems content corresponding with fault-signal code by RS485 module in faulty modules, and by this failure problems content input Quick Response Code generating apparatus.
Step 3, generate corresponding Quick Response Code according to failure message content after, be sent to user terminal and management platform.
After failure message content is transfused to Quick Response Code generating apparatus, failure message content is generated Quick Response Code corresponding thereto as the content of conversion Quick Response Code.In addition, before generation Quick Response Code, also need to be encrypted it.
Wherein, cryptographic algorithm comprises des encryption mode, 3DES cipher mode, TEA cipher mode, XTEA cipher mode, RC4 cipher mode, PANAMA cipher mode, Twofish cipher mode, CAST-128 cipher mode, CAST-256 cipher mode, md5 encryption mode and enigma and encrypts.
When selecting cryptographic algorithm, can be encrypted failure message content according to a kind of cryptographic algorithm of current time random selecting.
After generation Quick Response Code, by wireless information transfer module, Quick Response Code is sent to user terminal and management platform.
Wherein, when will send information to management platform, except sending the Quick Response Code generated to management platform, also need to send to management platform by through resolving with the information of the fault-signal code obtained, user terminal.
Step 4, management platform feed back fault solution according to failure message to user terminal.
Wherein, in step 4, following sub-step is comprised:
Step 41, the Quick Response Code received and fault-signal code to be processed, to get failure message corresponding thereto respectively.
Wherein, the two dimension code reading device in management platform can carry out distinguishing to received Quick Response Code and resolve, thus gets failure message content corresponding thereto.
Failure information database for querying condition, searches failure message content corresponding thereto with fault-signal code in failure information database.
Resolver in management platform is resolved fault-signal code, thus in failure information database, search the failure message content corresponding with fault-signal code.After finding corresponding failure message content, thus called in the buffer memory of management platform.
Step 42, the failure message corresponding with Quick Response Code and the failure message corresponding with fault-signal code to be contrasted, when two failure messages are identical, call the fault solution corresponding with fault-signal code.
By information in management platform contrast module, to recognition Quick Response Code with the failure message obtained with contrasted to call failure message by fault-signal code.
When comparing result is identical, in failure message solution database, find corresponding fault solution according to fault-signal code.
Step 43, according to fault solution with after generating corresponding fault solution Quick Response Code, send it to user terminal.
After fault solution is transfused to Quick Response Code generating apparatus, fault solution is generated fault solution Quick Response Code corresponding thereto as the content of conversion Quick Response Code.In addition, before generation Quick Response Code, also need to be encrypted it.
Wherein, cryptographic algorithm comprises des encryption mode, 3DES cipher mode, TEA cipher mode, XTEA cipher mode, RC4 cipher mode, PANAMA cipher mode, Twofish cipher mode, CAST-128 cipher mode, CAST-256 cipher mode, md5 encryption mode and enigma and encrypts.
When selecting cryptographic algorithm, can be encrypted failure message content according to a kind of cryptographic algorithm of current time random selecting.
After generation fault solution Quick Response Code, based on the information of the user terminal that management platform receives, by wireless information transfer module, Quick Response Code is sent to user terminal.
Step 5, user terminal select maintenance mode according to fault solution to the product broken down.
User terminal, after the fault solution Quick Response Code receiving management platform transmission, by resolving fault solution Quick Response Code, thus learns fault solution.
After checking fault solution, if the user holding user terminal can solve fault, then according to the step in fault solution, product can be keeped in repair.If the user holding user terminal cannot keep in repair fault, need scanning to be printed on the product Quick Response Code of product outer surface, thus log in product after-sales service platform, with the after-sales service personnel contacting product, product is keeped in repair.
Step 6, after confirming that the product that breaks down cannot carry out fault solution, user terminal buys new product to production marketing platform.
Keeping in repair through maintenance personal, after determining that fault cannot solve, user terminal scanning is printed on the product Quick Response Code of product outer surface to the product broken down, thus logs in production marketing platform, buys new product with online.
Only as described above, be only preferred embodiment of the present invention, such as professional who are familiar with this art.After understanding technological means of the present invention, natural energy, according to actual needs, is changed under the teachings of the present invention.Therefore all equal changes of doing according to the present patent application the scope of the claims and modification, once should still remain within the scope of the patent.

Claims (10)

1. based on Quick Response Code to send a system for product bug information, it is characterized in that, comprise properties of product pick-up unit, central processing unit, defect content memory storage, Quick Response Code generating apparatus, wireless data transmission device, user terminal and management platform;
Described properties of product pick-up unit, for gathering the current use signal of detected product, when judging this signal as fault-signal, inputted coupled described central processing unit;
Described central processing unit, according to fault-signal to draw corresponding fault-signal code, and call failure problems content corresponding thereto, to be inputted by failure message in described Quick Response Code generating apparatus at described defect content memory storage;
Described Quick Response Code generating apparatus, for generating corresponding Quick Response Code according to failure message;
Described wireless data transmission device, for the Quick Response Code of generation being sent to described user terminal and the information of the Quick Response Code of generation, fault-signal code and described user terminal being sent to described management platform;
Described management platform, for receiving failure message, and according to failure message to described user terminal feedback fault solution;
Described user terminal, for distinguishing Quick Response Code to check product bug information, and receive the fault solution Quick Response Code that sent by described management platform.
2. according to claim 1 based on Quick Response Code to send the system of product bug information, it is characterized in that, described properties of product pick-up unit comprises signal acquisition module, signal processing module and signals collecting time setting module;
Described signal acquisition module is for gathering the signal of the current state of detected product;
Described signal processing module is used for processing collected signal, to judge that whether this signal is as fault-signal;
Described signals collecting time setting module is used for setting the acquisition time of described signal acquisition module.
3. according to claim 1 based on Quick Response Code to send the system of product bug information, it is characterized in that, described central processing unit comprises the signal resolution module for fault-signal being resolved to failure code;
Described central processing unit is connected with described defect content memory storage by RS485 module.
4. according to claim 1 based on Quick Response Code to send the system of product bug information, it is characterized in that, described Quick Response Code generating apparatus according to failure message generate Quick Response Code time before, failure message is encrypted.
5. according to claim 1 based on Quick Response Code to send the system of product bug information, it is characterized in that, described management platform comprises two dimension code reading module, failure information database, information contrast module, failure message solution database and Quick Response Code generating apparatus;
Described two dimension code reading module, for carrying out distinguishing to the Quick Response Code received and resolving, to get corresponding failure message;
Described failure information database, for inquiring about the fault-signal code received, to search corresponding failure message;
Information contrast module, for recognition Quick Response Code with the failure message obtained with contrasted to call failure message by fault-signal code;
Failure message solution database, when comparing result is identical, for according to fault-signal code to find corresponding fault solution;
Quick Response Code generating apparatus, for according to fault solution to generate corresponding fault solution Quick Response Code.
6. according in claim 1 to 5 arbitrary described based on Quick Response Code to send the system of product bug information, it is characterized in that, also comprise the production marketing platform be connected with described user terminal, for after confirming that the product broken down cannot carry out fault solution, described user terminal buys new product to described production marketing platform.
7. implement the claims described in 1 based on Quick Response Code to send a method for the system of product bug information, comprise the following steps:
The current use signal of the product that step 1, collection detect, when judging this signal as fault-signal, is inputted central processing unit;
Step 2, according to fault-signal to draw corresponding fault-signal code, and after calling failure problems content corresponding thereto, input Quick Response Code generating apparatus;
Step 3, generate corresponding Quick Response Code according to failure message content after, be sent to user terminal and management platform;
Step 4, management platform feed back fault solution according to failure message to user terminal;
Step 5, user terminal select maintenance mode according to fault solution to the product broken down.
8. according to claim 7 based on Quick Response Code to send the method for product bug information, it is characterized in that, in step 1, comprise following sub-step:
Step 11, the signal of the current state of product detected according to set acquisition time collection;
Step 12, collected signal to be processed, to judge that whether this signal is as fault-signal.
9. according to claim 7 based on Quick Response Code to send the method for product bug information, it is characterized in that, in step 4, comprise following sub-step:
Step 41, the Quick Response Code received and fault-signal code to be processed, to get failure message corresponding thereto respectively;
Step 42, the failure message corresponding with Quick Response Code and the failure message corresponding with fault-signal code to be contrasted, when two failure messages are identical, call the fault solution corresponding with fault-signal code;
Step 43, according to fault solution with after generating corresponding fault solution Quick Response Code, send it to user terminal.
10. according to claim 7 based on Quick Response Code to send the method for product bug information, it is characterized in that, also comprise step 6, after confirming that the product that breaks down cannot carry out fault solution, user terminal buys new product to production marketing platform.
CN201510639511.2A 2015-09-30 2015-09-30 Two-dimensional-code-based system and method for sending product failure information Pending CN105205650A (en)

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Cited By (9)

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CN106657987A (en) * 2016-12-29 2017-05-10 深圳市九洲电器有限公司 Set-top box maintenance method and system
CN107134049A (en) * 2017-05-08 2017-09-05 深圳市云充吧科技有限公司 A kind of control method, device and the terminal of graphic code scanning mode
CN107862351A (en) * 2016-10-19 2018-03-30 华中科技大学 Be advantageous to the method for failure solution
CN108920337A (en) * 2018-06-27 2018-11-30 北京信安世纪科技股份有限公司 A kind of device exception information methods of exhibiting and computer equipment
CN109034332A (en) * 2018-07-23 2018-12-18 珠海格力电器股份有限公司 Two-dimensional code generation method, device, electrical equipment and control device
CN109413496A (en) * 2018-10-31 2019-03-01 杭州东方通信软件技术有限公司 A kind of automatic fault selftesting method and system
CN113282459A (en) * 2021-05-27 2021-08-20 深圳市六度人和科技有限公司 Abnormal information processing system, method, equipment and storage medium
CN113867209A (en) * 2021-09-28 2021-12-31 广西桂冠电力股份有限公司大化水力发电总厂 Water power generator set technical water supply monitoring system and monitoring method
CN114363300A (en) * 2020-09-27 2022-04-15 中兴通讯股份有限公司 Remote maintenance method for unidirectional DVB media terminal, media terminal and server

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CN103164724A (en) * 2013-02-27 2013-06-19 深圳市元征软件开发有限公司 Vehicle diagnostic device and method based on two-dimensional code technology

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Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107862351A (en) * 2016-10-19 2018-03-30 华中科技大学 Be advantageous to the method for failure solution
CN106657987A (en) * 2016-12-29 2017-05-10 深圳市九洲电器有限公司 Set-top box maintenance method and system
CN107134049A (en) * 2017-05-08 2017-09-05 深圳市云充吧科技有限公司 A kind of control method, device and the terminal of graphic code scanning mode
CN107134049B (en) * 2017-05-08 2019-10-08 深圳市云充吧科技有限公司 A kind of control method, device and the terminal of graphic code scanning mode
CN108920337A (en) * 2018-06-27 2018-11-30 北京信安世纪科技股份有限公司 A kind of device exception information methods of exhibiting and computer equipment
CN109034332A (en) * 2018-07-23 2018-12-18 珠海格力电器股份有限公司 Two-dimensional code generation method, device, electrical equipment and control device
CN109413496A (en) * 2018-10-31 2019-03-01 杭州东方通信软件技术有限公司 A kind of automatic fault selftesting method and system
CN109413496B (en) * 2018-10-31 2021-02-05 杭州东方通信软件技术有限公司 Fault self-detection method and system
CN114363300A (en) * 2020-09-27 2022-04-15 中兴通讯股份有限公司 Remote maintenance method for unidirectional DVB media terminal, media terminal and server
CN113282459A (en) * 2021-05-27 2021-08-20 深圳市六度人和科技有限公司 Abnormal information processing system, method, equipment and storage medium
CN113867209A (en) * 2021-09-28 2021-12-31 广西桂冠电力股份有限公司大化水力发电总厂 Water power generator set technical water supply monitoring system and monitoring method

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Application publication date: 20151230