CN105119761A - Operation and maintenance monitoring and solution integrated management system and method - Google Patents
Operation and maintenance monitoring and solution integrated management system and method Download PDFInfo
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Abstract
The invention discloses an operation and maintenance monitoring and solution integrated management system and a method. The system comprises an open source monitoring system, a message queue, a background server and a database. The open source monitoring system is used for monitoring a server in real time and judging whether to give a warning and the type of the warning. The open source monitoring system calls a warning medium and sends warning information to the message queue. The background server judges the type of the message ordered from the message queue. When the type of the ordered message is problem triggering, the background server records manual operation to be performed on the server where a problem occurs and stores the manual operation which has been performed, and informs technical staff that there is a problem to be solved at the same time; when the type of the ordered message is problem solving, the background server stops the recording and stores the manual operation which has been stored into the database, and informs the technical staff that the problem has been solved. According to the invention, problems of the server can be rapidly positioned and resolved. The operation and maintenance cost is low, the efficiency is high and the abilities of technical staff to resolve problems are rapidly increased.
Description
Technical field
The present invention relates to server operation management field, particularly the monitoring of a kind of O&M and solution integrated management system and method.
Background technology
Along with Internet era development, industry-by-industry and IT have contact more or less, there is oneself server in a lot of enterprise now, service etc. needs to safeguard, for their operation management personnel, every day will process problem identical in a large number, not only uninteresting, and the thing doing repetition is lost time and energy, be unfavorable for the raising of operation maintenance personnel self-ability.
Each operation maintenance personnel has respective custom and the different solutions to problem in addition, even if there is trickle operation difference, also very big difference may be caused, thus the consequence brought just is the increase in the burden of operation maintenance personnel, can always investigate same problem, that problem can not have accurately, the solution of high-quality.
Summary of the invention
For above-mentioned technical problem, the invention provides one can quick position, settlement server problem, and O&M cost is low, the O&M monitoring that production efficiency is high and solution integrated management system and method.
For solving the problems of the technologies described above, the technical solution used in the present invention is: provide a kind of O&M to monitor and solution integrated management system, comprise supervisory control system of increasing income, message queue, background server and database;
Described supervisory control system of increasing income is for monitoring in real time the server of supervisory control system of increasing income described in building, and the data of collection and the alarm threshold value of pre-stored are compared, and judge whether the type that sends alarm and send alarm, and call by described supervisory control system of increasing income medium of warning warning information is sent to described message queue;
Described message queue is for storing warning information;
Described background server is used for subscribe message from described message queue, and the type of subscribe message is judged, when the type of described subscription information is problem triggering, record is carried out in the manual operation that server to the problem of generation is about to carry out, and the manual operation carried out is preserved, there is problem pending with the form notification technique personnel of mail simultaneously; When the type of described subscription information is Resolving probiems, stops the record of question server occurs, and the manual operation stored is stored in described database, inform that technical staff's problem solves simultaneously with mail.
The present invention is owing to adopting above technical scheme, its technique effect reached is: the present invention is by supervisory control system of increasing income, message queue, background server and database, achieve the accurate monitoring to server problem, problem is investigated again and again according to experience when avoiding the process problem of current operation maintenance personnel, or the operation of mistake causes the generation of new problem condition, O&M of the present invention monitoring and solution integrated management system can the reasons that cause of quick positioning question, and how this deals with problems, facilitate the quick solution of problem, simultaneously the solution in later stage classification with select the excellent operation maintenance personnel that makes more can grasp the essentials of a problem, optimize the ability of the problem that deals with of oneself, also making operation maintenance personnel clearly know by the contrast of the different solutions of same problem, what kind of is carried out is excellent, how to do inefficiency, thus make the fast lifting of operation maintenance personnel professional ability.
On the basis of technique scheme, the present invention can also do following improvement:
More preferably, in technique scheme, described monitoring system of increasing income comprises data statistics gathering-device and several data acquisition units monitored described server, and described data acquisition unit will collect information and be sent to described data statistics gathering-device.
The beneficial effect of above-mentioned further scheme is adopted to be: can be monitored the server of equal number by several data acquisition units, the corresponding data acquisition unit of one station server, the corresponding background server of multiple servers and database, decrease the input of cost to a certain extent, and a corresponding station server of data acquisition unit, has more specific aim when monitoring.
More preferably, in technique scheme, the information of described data acquisition unit monitoring comprise cpu load, disk input and output, disk use amount or self-defined service one or more.
The beneficial effect of above-mentioned further scheme is adopted to be: cpu load, disk input and output, disk use amount are server routine work critical piece and operation, monitor with upper-part and operation, make monitoring more targeted, client can also carry out self-defined service monitoring according to the demand of oneself to server simultaneously, improves operability and the practicality of O&M monitoring and solution integrated management system.
More preferably, in technique scheme, described background server comprises management devices and several final controlling elements, described management devices is receipt message from described message queue, the message received is resolved, obtains the ip address of described server and the identifier of problem has occurred, and the type of the identifier that problem occurs is judged, when identifier is problem triggering, described management devices sends record operational order to obtaining the described final controlling element pointed to ip address; When identifier is Resolving probiems, described management devices sends termination record operational order to obtaining the described final controlling element pointed to ip address.
The beneficial effect of above-mentioned further scheme is adopted to be: to be identified by the server of server ip address to the problem of generation, have more specific aim when judgement and the Resolving probiems of problem, improve the efficiency of case study and Resolving probiems.Meanwhile, management devices several final controlling elements corresponding, decrease the cost of input to a certain extent, also improve the unified degree of management.
More preferably, in technique scheme, described final controlling element, while the recording instruction performing described management devices, timing can carry out information feed back with the approach of HTTP, TCP or message queue to described management devices.
The beneficial effect of above-mentioned further scheme is adopted to be: final controlling element timing sends feedback information to management devices, the operating state of final controlling element is grasped in real time by management devices, facilitate the monitoring of management devices to final controlling element, decrease the interaction time between final controlling element and management devices simultaneously, improve the efficiency that server problem solves.HTTP, TCP and message queue are all very ripe interactive mode or approach, in such ways or approach carry out alternately, improve the accuracy in management devices and final controlling element reciprocal process.
More preferably, in technique scheme, described background server combines the problem occurred and judges the information that described databases is stored up, if store solution in described database, and the subsidiary optimal solution when informing technical staff with mail.
The beneficial effect of above-mentioned further scheme is adopted to be: the subsidiary optimal problem solution when sending the mail of server generation problem to technical staff, foundation is provided for during technical staff's technical solution problem, technical staff is more easily grasped the essentials of a problem, optimize technical staff's problem-solving ability, effectively improve the professional ability of technical staff.
More preferably, in technique scheme, described warning information comprises the Hostname of the described server of generation problem, ip address and the unique identifier of problem has occurred.
The beneficial effect of above-mentioned further scheme is adopted to be: warning information comprises Hostname and ip address that question server occurs, make background server can analyze the server of generation problem very accurately, because ip address is unique separately for every station server, comprise the unique identifier that problem has occurred simultaneously, make background server can analyze the type of generation problem accurately, can the more accurate solution finding correspondence problem from database, improve the operating efficiency of O&M monitoring and solution integrated management system.
More preferably, in technique scheme, described background server also carries out statistic of classification to the solution of the problem stored in described server and correspondence, denoising and duplicate removal process are carried out to issue-resolution, carries out optimum in conjunction with the length of issue-resolution time and the complexity of issue-resolution simultaneously and choose.
The beneficial effect of above-mentioned further scheme is adopted to be: the process of background server denoising and duplicate removal, eliminate the solution of problem and the correspondence repeated in database, decrease the memory space of database and the retrieval amount of generation problem and corresponding solution, improve the operating efficiency of O&M monitoring and solution integrated management system, classification process is carried out to the solution of the problem stored and correspondence simultaneously, make background server more targeted when problem and problem-solving approach are chosen or retrieved, classification process also facilitates background server and evaluates the optimum of issue-resolution.
More preferably, in technique scheme, also comprise Web service, the solution of the problem stored in described database and correspondence problem carries out reading and showing by described Web service, also has manual amendment simultaneously and selects excellent function.
The beneficial effect of above-mentioned further scheme is adopted to be: the solution of problem and correspondence problem that Web service can read generation from database shows, and while Web service is carried out showing, can also realize the manual amendment of problem-solving approach and select excellent function.
Additionally provide the method for the monitoring of a kind of O&M and solution integrated management system, comprise the following steps:
Step S10: the server of supervisory control system of increasing income to supervisory control system of increasing income described in being provided with is monitored;
Step S20: described in supervisory control system of increasing income judge whether to send the type of warning information and warning information according to the data of server gathered;
Step S30: supervisory control system of increasing income described in after warning information sends is called medium of warning and described warning information is sent to message queue is stored;
Step S40: background server is subscribe message from described message queue, and the type of subscribe message is judged, when the type of subscribe message be problem trigger time, supervisory control system of increasing income described in notice starts to record the manual operation that server will carry out, and the manual operation carried out is preserved, inform that technical staff has problem pending simultaneously; When the type of subscription information is Resolving probiems, supervisory control system of increasing income described in notice stops record, and is stored in described database by the manual operation stored by described background server, informs that technical staff's problem solves simultaneously.
Accompanying drawing explanation
Below in conjunction with accompanying drawing, the invention will be further described:
Fig. 1 is the frame diagram of O&M monitoring and solution integrated management system;
Fig. 2 is the interaction figure of supervisory control system and background server of increasing income in Fig. 1;
Fig. 3 is the flow chart of O&M monitoring and solution integrated management system method.
Embodiment
Embodiment one
As depicted in figs. 1 and 2, O&M monitoring provided by the invention and solution integrated management system, comprise supervisory control system of increasing income, message queue, background server and database, supervisory control system of increasing income is for monitoring in real time the server building supervisory control system of increasing income, and the data of collection and the alarm threshold value of pre-stored are compared, and judge whether the type that sends alarm and send alarm, and call by supervisory control system of increasing income medium of warning warning information is sent to message queue, message queue is for storing warning information, background server is used for subscribe message from message queue, and the type of subscribe message is judged, when the type of subscription information be problem trigger time, record is carried out in the manual operation that server to the problem of generation is about to carry out, and the manual operation carried out is preserved, there is problem pending with the form notification technique personnel of mail simultaneously, when the type of subscription information is Resolving probiems, stops the record to there is question server, and the manual operation stored is stored in database, inform that technical staff's problem solves simultaneously with mail.Wherein, warning information makes according to the concrete condition of the data of the server gathered, warning information can be problem occurrence type also can be Resolving probiems type, when there is run-time error or fault in server, what send is the warning information of problem burst types, when the mistake that server runs or fault are solved, what send is the warning information of Resolving probiems type, and corresponding alarm type identifier can be attached in warning information, this identifier is well-determined, so that the execution of the parsing of background server and concrete action.
On the basis of technique scheme, the present invention can also do following improvement:
As a kind of embodiment, monitoring system of increasing income comprises data statistics gathering-device and several data acquisition units monitored server, and data acquisition unit will collect information and be sent to data statistics gathering-device.
The beneficial effect of above-mentioned further scheme is adopted to be: can be monitored the server of equal number by several data acquisition units, the corresponding data acquisition unit of one station server, the corresponding background server of multiple servers and database, decrease the input of cost to a certain extent, and a corresponding station server of data acquisition unit, has more specific aim when monitoring.
As a kind of embodiment, the information of data acquisition unit monitoring comprise cpu load, disk input and output, disk use amount or self-defined service one or more.
The beneficial effect of above-mentioned further scheme is adopted to be: cpu load, disk input and output, disk use amount are server routine work critical piece and operation, monitor with upper-part and operation, make monitoring more targeted, client can also carry out self-defined service monitoring according to the demand of oneself to server simultaneously, improves operability and the practicality of O&M monitoring and solution integrated management system.
As a kind of embodiment, background server comprises management devices and several final controlling elements, management devices is receipt message from message queue, the message received is resolved, obtain the ip address of server and the identifier of problem has occurred, and the type of the identifier that problem occurs is judged, when identifier is problem triggering, management devices sends record operational order to obtaining the final controlling element pointed to ip address; When identifier is Resolving probiems, management devices sends termination record operational order to obtaining the final controlling element pointed to ip address.
The beneficial effect of above-mentioned further scheme is adopted to be: to be identified by the server of server ip address to the problem of generation, have more specific aim when judgement and the Resolving probiems of problem, improve the efficiency of case study and Resolving probiems.Meanwhile, management devices several final controlling elements corresponding, decrease the cost of input to a certain extent, also improve the unified degree of management.
As a kind of embodiment, final controlling element, while the recording instruction performing management devices, timing can carry out information feed back with the approach of HTTP, TCP or message queue to management devices.
The beneficial effect of above-mentioned further scheme is adopted to be: final controlling element timing sends feedback information to management devices, the operating state of final controlling element is grasped in real time by management devices, facilitate the monitoring of management devices to final controlling element, decrease the interaction time between final controlling element and management devices simultaneously, improve the efficiency that server problem solves.HTTP, TCP and message queue are all very ripe interactive mode or approach, in such ways or approach carry out alternately, improve the accuracy in management devices and final controlling element reciprocal process.
As a kind of embodiment, background server combines the problem occurred and judges the information that databases is stored up, if store solution in database, and the subsidiary optimal solution when informing technical staff with mail.
The beneficial effect of above-mentioned further scheme is adopted to be: the subsidiary optimal problem solution when sending the mail of server generation problem to technical staff, foundation is provided for during technical staff's technical solution problem, technical staff is more easily grasped the essentials of a problem, optimize technical staff's problem-solving ability, effectively improve the professional ability of technical staff.
As a kind of embodiment, warning information comprises the Hostname of the server of generation problem, ip address and the unique identifier of problem has occurred.
The beneficial effect of above-mentioned further scheme is adopted to be: warning information comprises Hostname and ip address that question server occurs, make background server can analyze the server of generation problem very accurately, because ip address is unique separately for every station server, comprise the unique identifier that problem has occurred simultaneously, make background server can analyze the type of generation problem accurately, can the more accurate solution finding correspondence problem from database, improve the operating efficiency of O&M monitoring and solution integrated management system.
As a kind of embodiment, background server also carries out statistic of classification to the solution of the problem stored in server and correspondence, denoising and duplicate removal process are carried out to issue-resolution, carries out optimum in conjunction with the length of issue-resolution time and the complexity of issue-resolution simultaneously and choose.
The beneficial effect of above-mentioned further scheme is adopted to be: the process of background server denoising and duplicate removal, eliminate the solution of problem and the correspondence repeated in database, decrease the memory space of database and the retrieval amount of generation problem and corresponding solution, improve the operating efficiency of O&M monitoring and solution integrated management system, classification process is carried out to the solution of the problem stored and correspondence simultaneously, make background server more targeted when problem and problem-solving approach are chosen or retrieved, classification process also facilitates background server and evaluates the optimum of issue-resolution.
As a kind of embodiment, also comprise Web service, the solution of the problem stored in database and correspondence problem carries out reading and showing by Web service, also has manual amendment simultaneously and selects excellent function.
The beneficial effect of above-mentioned further scheme is adopted to be: the solution of problem and correspondence problem that Web service can read generation from database shows, and while Web service is carried out showing, can also realize the manual amendment of problem-solving approach and select excellent function.
Embodiment two
As shown in Figure 3, on the basis of embodiment one, present invention also offers the method for the monitoring of a kind of O&M and solution integrated management system, comprise the following steps:
Step S10: the server of supervisory control system of increasing income to supervisory control system of increasing income described in being provided with is monitored;
Step S20: described in supervisory control system of increasing income judge whether to send the type of warning information and warning information according to the data of server gathered;
Step S30: supervisory control system of increasing income described in after warning information sends is called medium of warning and described warning information is sent to message queue is stored;
Step S40: background server is subscribe message from described message queue, and the type of subscribe message is judged, when the type of subscribe message be problem trigger time, supervisory control system of increasing income described in notice starts to record the manual operation that server will carry out, and the manual operation carried out is preserved, inform that technical staff has problem pending simultaneously; When the type of subscription information is Resolving probiems, supervisory control system of increasing income described in notice stops record, and is stored in described database by the manual operation stored by described background server, informs that technical staff's problem solves simultaneously.
Introduce the course of work of the present invention in detail below:
The present invention mainly for be Linux server, first need, for server builds a set of supervisory control system of increasing income, monitoring server state can be realized, self-defined monitoring script, and alarm can be carried out to problem, adopt self-defining alarm medium.
Also need a set of background server, this service is a set of distributed system equally, background server and increase income between supervisory control system and can realize Message Transmission and service negotiation by mechanism such as HTTP, TCP, message queues.The Main Function of background server is the alarm (being sent by alarm medium) receiving self-monitoring system, can be linked up equally between background server and alarm medium by mechanism such as HTTP, TCP, message queues.The message that background server receives mainly is divided into problem to trigger, with Resolving probiems two class, when problem triggers time, background server obtains the solution of this problem by Query Database, then mail is passed through, micro-letter, or the mode of note informs relevant operation maintenance personnel, and the supervisory control system of increasing income sent in recode operational order notice corresponding server starts to record the manual operation information on this server and these Message Records are passed to background server by timing, after background server receives, by corresponding informance stored in database; When Resolving probiems time, background server stops record operation by the supervisory control system of increasing income in stop_record operational order notice corresponding server.Arrive this, problem from solve and terminate to the process completing solution.
The solution of problem and correspondence is preserved in a database, at this moment background server also needs the function of statistic of classification, denoising is carried out to the solution of problem, duplicate removal, dominant strategy is selected again according to self-defining, as length settling time, the operation complexity etc. of solution, carries out the scoring of scheme.
After when Data Integration, need Web service module to present these information, this Web service module at least can realize modifying to issue-resolution, manually selects excellent function.
The present invention is by supervisory control system of increasing income, message queue, background server and database, achieve the accurate monitoring to server problem, problem is investigated again and again according to experience when avoiding the process problem of current operation maintenance personnel, or the operation of mistake causes the generation of new problem condition, O&M of the present invention monitoring and solution integrated management system can the reasons that cause of quick positioning question, and how this deals with problems, facilitate the quick solution of problem, simultaneously the solution in later stage classification with select the excellent operation maintenance personnel that makes more can grasp the essentials of a problem, optimize the ability of the problem that deals with of oneself, also making operation maintenance personnel clearly know by the contrast of the different solutions of same problem, what kind of is carried out is excellent, how to do inefficiency, thus make the fast lifting of operation maintenance personnel professional ability.
Above-mentioned execution mode is intended to illustrate that the present invention can be professional and technical personnel in the field and realizes or use; modifying to above-mentioned execution mode will be apparent for those skilled in the art; therefore the present invention includes but be not limited to above-mentioned execution mode; any these claims or specification of meeting describes; meet and principle disclosed herein and novelty, the method for inventive features, technique, product, all fall within protection scope of the present invention.
Claims (10)
1. O&M monitoring and a solution integrated management system, is characterized in that: comprise supervisory control system of increasing income, message queue, background server and database;
Described supervisory control system of increasing income is for monitoring in real time the server of supervisory control system of increasing income described in building, and the data of collection and the alarm threshold value of pre-stored are compared, and judge whether the type that sends alarm and send alarm, and call by described supervisory control system of increasing income medium of warning warning information is sent to described message queue;
Described message queue is for storing warning information;
Described background server is used for subscribe message from described message queue, and the type of subscribe message is judged, when the type of described subscription information is problem triggering, record is carried out in the manual operation that server to the problem of generation is about to carry out, and the manual operation carried out is preserved, there is problem pending with the form notification technique personnel of mail simultaneously; When the type of described subscription information is Resolving probiems, stops the record of question server occurs, and the manual operation stored is stored in described database, inform that technical staff's problem solves simultaneously with mail.
2. O&M monitoring as claimed in claim 1 and solution integrated management system, it is characterized in that: described in monitoring system of increasing income comprise data statistics gathering-device and several data acquisition units that described server is monitored, described data acquisition unit will collect information and be sent to described data statistics gathering-device.
3. O&M monitoring as claimed in claim 2 and solution integrated management system, is characterized in that: the information of described data acquisition unit monitoring comprise cpu load, disk input and output, disk use amount or self-defined service one or more.
4. O&M monitoring as claimed in claim 1 and solution integrated management system, it is characterized in that: described background server comprises management devices and several final controlling elements, described management devices is receipt message from described message queue, the message received is resolved, obtain the ip address of described server and the identifier of problem has occurred, and the type of the identifier that problem occurs is judged, when identifier is problem triggering, described management devices sends record operational order to obtaining the described final controlling element pointed to ip address; When identifier is Resolving probiems, described management devices sends termination record operational order to obtaining the described final controlling element pointed to ip address.
5. O&M monitoring as claimed in claim 4 and solution integrated management system, it is characterized in that: described final controlling element, while the recording instruction performing described management devices, timing can carry out information feed back with the approach of HTTP, TCP or message queue to described management devices.
6. O&M monitoring as claimed in claim 5 and solution integrated management system, it is characterized in that: described background server combines the problem occurred and judges the information that described databases is stored up, if store solution in described database, the subsidiary optimal solution when informing technical staff with mail.
7. O&M monitoring as claimed in claim 1 and solution integrated management system, is characterized in that: described warning information comprises the Hostname of the described server of generation problem, ip address and the unique identifier of problem has occurred.
8. O&M monitoring as claimed in claim 1 and solution integrated management system, it is characterized in that: described background server also carries out statistic of classification to the solution of the problem stored in described server and correspondence, denoising and duplicate removal process are carried out to issue-resolution, carries out optimum in conjunction with the length of issue-resolution time and the complexity of issue-resolution simultaneously and choose.
9. O&M monitoring as claimed in claim 1 and solution integrated management system, it is characterized in that: also comprise Web service, the solution of the problem stored in described database and correspondence problem carries out reading and showing by described Web service, also has manual amendment simultaneously and selects excellent function.
10. O&M monitoring and the method for solution integrated management system as described in any one of claim 1 to 9, is characterized in that: comprise the following steps:
Step S10: the server of supervisory control system of increasing income to supervisory control system of increasing income described in being provided with is monitored;
Step S20: described in supervisory control system of increasing income judge whether to send the type of warning information and warning information according to the data of server gathered;
Step S30: supervisory control system of increasing income described in after warning information sends is called medium of warning and described warning information is sent to message queue is stored;
Step S40: background server is subscribe message from described message queue, and the type of subscribe message is judged, when the type of subscribe message be problem trigger time, supervisory control system of increasing income described in notice starts to record the manual operation that server will carry out, and the manual operation carried out is preserved, inform that technical staff has problem pending simultaneously; When the type of subscription information is Resolving probiems, supervisory control system of increasing income described in notice stops record, and is stored in described database by the manual operation stored by described background server, informs that technical staff's problem solves simultaneously.
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