CN105095972A - Vehicle after-sale maintenance monitoring system and method - Google Patents
Vehicle after-sale maintenance monitoring system and method Download PDFInfo
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- CN105095972A CN105095972A CN201510432453.6A CN201510432453A CN105095972A CN 105095972 A CN105095972 A CN 105095972A CN 201510432453 A CN201510432453 A CN 201510432453A CN 105095972 A CN105095972 A CN 105095972A
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Abstract
The invention discloses a vehicle after-sale maintenance monitoring system which comprises a vehicle self-diagnosis controller, a cloud server, a user terminal and a camera device, wherein the vehicle self-diagnosis controller diagnoses faults of a vehicle to be maintained to generate a diagnosis result which is sent to the cloud server, the camera device takes the image information of the vehicle to be maintained during a maintenance process and updates the image information to the cloud server, the cloud server receives a first query request and a second query request sent by the user terminal and sends the diagnosis result and the image information to the user terminal, and the user terminal checks the diagnosis result and the image information to determine whether the maintenance process is reasonable or not. The system monitors the maintenance process of a vehicle to be maintained on a real-time basis, and effectively prevents unreasonable cases during the maintenance process. The invention further discloses a vehicle after-sale maintenance monitoring method.
Description
Technical field
The present invention relates to automobile technical field, particularly a kind of after-sales service supervisory system of vehicle and a kind of after-sales service method for supervising of vehicle.
Background technology
At present, vehicle after-sales maintenance service on market exists that accessory is adulterated, overcharge of making a fuss over a trifling matter, list maintenance and actual maintenance items are not inconsistent and exaggerate fault to carry out problems such as " set meal keep in repair ", particularly when car owner is difficult to accomplish vehicle maintenance process complete monitoring, the problems referred to above more easily occur.
Summary of the invention
The present invention is intended to solve one of technical matters in correlation technique at least to a certain extent.For this reason, one object of the present invention is to propose the after-sales service supervisory system that a kind of maintenance process can treating maintenance vehicle carries out the vehicle of monitoring in real time.
Another object of the present invention is the after-sales service method for supervising proposing a kind of vehicle.
For achieving the above object, one aspect of the present invention embodiment proposes a kind of after-sales service supervisory system of vehicle, comprise vehicle self diagnosis controller, cloud server, user terminal and camera head, wherein, described vehicle self diagnosis controller, fault diagnosis is carried out to generate diagnostic result for treating maintenance vehicle, and by carrying out communicating that described diagnostic result is sent to described cloud server with described cloud server; Described camera head, for taking the image information of described vehicle to be repaired in maintenance process, and uploads to described cloud server by described image information; Described cloud server, for carrying out the first inquiry request that the car owner that communicates to receive described vehicle to be repaired sent by described user terminal and the second inquiry request with described user terminal, and according to described first inquiry request, described diagnostic result is sent to described user terminal, and according to described second inquiry request, the image information of described vehicle to be repaired in maintenance process is sent to described user terminal; Described user terminal, for described diagnostic result and described vehicle to be repaired image information in maintenance process compare to judge that whether the maintenance process of described vehicle to be repaired reasonable.
According to the after-sales service supervisory system of the vehicle of the embodiment of the present invention, treat maintenance vehicle by vehicle self diagnosis controller and carry out fault diagnosis to generate diagnostic result, and diagnostic result is sent to cloud server, and take the image information of vehicle to be repaired in maintenance process by camera head, and image information is uploaded to cloud server, the first inquiry request that the car owner that cloud server receives vehicle to be repaired is sent by user terminal and the second inquiry request, and according to the first inquiry request, diagnostic result is sent to user terminal, and according to the second inquiry request, the image information of vehicle to be repaired in maintenance process is sent to user terminal, user terminal to diagnostic result and vehicle to be repaired image information in maintenance process compare to judge that whether the maintenance process of vehicle to be repaired reasonable.Therefore, the after-sales service supervisory system of the vehicle of the embodiment of the present invention can be treated maintenance vehicle and carry out fault diagnosis, so that the car owner of vehicle to be repaired can know vehicle trouble overview in advance, and, the maintenance process that this supervisory system can treat maintenance vehicle is monitored in real time, so that according to the image information in maintenance process and diagnostic result, the car owner of vehicle to be repaired can judge that whether the maintenance process of maintenance vehicle is reasonable, effectively avoid maintenance process to occur irrational situation, thus reduce the loss caused because maintenance process is unreasonable to greatest extent.
According to one embodiment of present invention, described cloud server, after receiving described second inquiry request, also mates the identity information of image information in maintenance process of the information of vehicles of described vehicle to be repaired, described vehicle to be repaired and described user terminal.
According to one embodiment of present invention, the after-sales service supervisory system of above-mentioned vehicle, also comprise telecommunication control unit, described telecommunication control unit is connected with described vehicle self diagnosis controller, and described telecommunication control unit and described cloud server carry out telecommunication, to realize the communication between described vehicle self diagnosis controller and described cloud server.
In some embodiments of the invention, described user terminal is mobile terminal.
For achieving the above object, the present invention on the other hand embodiment proposes a kind of after-sales service method for supervising of vehicle, comprise the following steps: vehicle self diagnosis controller is treated maintenance vehicle and carried out fault diagnosis to generate diagnostic result, and by carrying out communicating that described diagnostic result is sent to described cloud server with cloud server; Take the image information of described vehicle to be repaired in maintenance process, and described image information is uploaded to described cloud server; Described cloud server and user terminal carry out the first inquiry request that the car owner that communicates to receive described vehicle to be repaired sent by described user terminal and the second inquiry request, and according to described first inquiry request, described diagnostic result is sent to described user terminal, and according to described second inquiry request, the image information of described vehicle to be repaired in maintenance process is sent to described user terminal; To described diagnostic result and described vehicle to be repaired, the image information in maintenance process compares to judge that whether the maintenance process of described vehicle to be repaired is reasonable.
According to the after-sales service method for supervising of the vehicle of the embodiment of the present invention, first vehicle self diagnosis controller is treated maintenance vehicle and is carried out fault diagnosis to generate diagnostic result, and by carrying out communicating that diagnostic result is sent to cloud server with cloud server, then the image information of vehicle to be repaired in maintenance process is taken, and image information is uploaded to cloud server, the first inquiry request that the car owner that cloud server receives vehicle to be repaired is sent by user terminal and the second inquiry request, and according to the first inquiry request, diagnostic result is sent to user terminal, and according to the second inquiry request, the image information of vehicle to be repaired in maintenance process is sent to user terminal, finally to diagnostic result and vehicle to be repaired, the image information in maintenance process compares to judge that whether the maintenance process of vehicle to be repaired is reasonable.Therefore, the after-sales service method for supervising of the vehicle of the embodiment of the present invention can be treated maintenance vehicle and carry out fault diagnosis, so that the car owner of vehicle to be repaired can know vehicle trouble overview in advance, and, the maintenance process can being treated maintenance vehicle by this method for supervising is monitored in real time, so that according to the image information in maintenance process and diagnostic result, the car owner of vehicle to be repaired can judge that whether the maintenance process of maintenance vehicle is reasonable, maintenance process is effectively avoided to occur irrational situation, thus reduce the loss caused because maintenance process is unreasonable to greatest extent.
According to one embodiment of present invention, described cloud server, after receiving described second inquiry request, also mates the identity information of image information in maintenance process of the information of vehicles of described vehicle to be repaired, described vehicle to be repaired and described user terminal.
According to one embodiment of present invention, described vehicle self diagnosis controller realizes the communication between described cloud server by telecommunication control unit.
In some embodiments of the invention, described user terminal is mobile terminal.
Accompanying drawing explanation
Fig. 1 is the block diagram of the after-sales service supervisory system of vehicle according to the embodiment of the present invention.
Fig. 2 is the block diagram of the after-sales service supervisory system of vehicle according to an embodiment of the invention.
Fig. 3 is the process flow diagram of the after-sales service method for supervising of vehicle according to the embodiment of the present invention.
Reference numeral: vehicle self diagnosis controller 10, cloud server 20, user terminal 30, camera head 40 and telecommunication control unit 50.
Embodiment
Be described below in detail embodiments of the invention, the example of described embodiment is shown in the drawings, and wherein same or similar label represents same or similar element or has element that is identical or similar functions from start to finish.Be exemplary below by the embodiment be described with reference to the drawings, be intended to for explaining the present invention, and can not limitation of the present invention be interpreted as.
The after-sales service supervisory system of vehicle and the after-sales service method for supervising of vehicle that propose according to the embodiment of the present invention are described with reference to the accompanying drawings.
Fig. 1 is the block diagram of the after-sales service supervisory system of vehicle according to the embodiment of the present invention.As shown in Figure 1, the after-sales service supervisory system of this vehicle comprises: vehicle self diagnosis controller 10, cloud server 20, user terminal 30 and camera head 40.
Wherein, vehicle self diagnosis controller 10 carries out fault diagnosis to generate diagnostic result for treating maintenance vehicle, and by carrying out communicating that diagnostic result is sent to cloud server 20 with cloud server 20.Image information for taking the image information of vehicle to be repaired in maintenance process, and is uploaded to cloud server 20 by camera head 40.Cloud server 20 is for carrying out the first inquiry request that the car owner that communicates to receive vehicle to be repaired sent by user terminal 30 and the second inquiry request with user terminal 30, and according to the first inquiry request, diagnostic result is sent to user terminal 30, and according to the second inquiry request, the image information of vehicle to be repaired in maintenance process is sent to user terminal 30.User terminal 30 for diagnostic result and vehicle to be repaired image information in maintenance process compare to judge that whether the maintenance process of vehicle to be repaired reasonable.
Particularly, in an embodiment of the present invention, the maintenance process that one side treats maintenance vehicle by the camera head 40 being arranged on vehicle after-sales maintenance service place carries out overall monitor, treating maintenance vehicle by vehicle self diagnosis controller 10 carries out fault diagnosis on the other hand, so that the car owner of vehicle to be repaired can know vehicle trouble overview in advance, thus can judge according to the image information in vehicle trouble overview and maintenance process that whether the maintenance process of vehicle to be repaired is reasonable, maintenance process is effectively avoided to occur irrational aspects, reduce the loss brought because maintenance process is unreasonable to greatest extent.
According to one embodiment of present invention, cloud server 20 is after receiving the second inquiry request, and the identity information also treating image information in maintenance process of the information of vehicles of maintenance vehicle, vehicle to be repaired and user terminal 30 mates.
Such as, when can enter shop maintenance by the car owner of Vehicle Identify Number and vehicle to be repaired, the phone number of registration realizes vehicle to be repaired, the phone number of car owner of vehicle to be repaired and the accurate match of the image information of vehicle to be repaired in maintenance process, guarantees that the car owner of vehicle to be repaired is the maintenance process of private vehicle by the image information that phone number login user terminal 30 is checked.Certainly, also can when image information be uploaded to cloud server 20 by camera head 40, the identity information treating image information in maintenance process of the information of vehicles of maintenance vehicle, vehicle to be repaired and user terminal 30 mates.
According to one embodiment of present invention, as shown in Figure 2, the after-sales service supervisory system of above-mentioned vehicle also comprises telecommunication control unit 50, telecommunication control unit 50 is connected with vehicle self diagnosis controller 10, and telecommunication control unit 50 and cloud server 20 carry out telecommunication, to realize the communication between vehicle self diagnosis controller 10 and cloud server 20.
In some embodiments of the invention, user terminal 30 is mobile terminal.Such as, user terminal 30 can be mobile phone, and remote monitoring application program is arranged in this mobile phone by the car owner of vehicle to be repaired, is logged in by phone number, to monitor in real time the maintenance process of private vehicle.
Further, according to a concrete example of the present invention, first vehicle self diagnosis controller 10 is treated maintenance vehicle and is carried out fault diagnosis to generate diagnostic result, and diagnostic result is sent to telecommunication control unit 50, diagnostic result sends to cloud server 20 to store by telecommunication control unit 50.The car owner of vehicle to be repaired can send the first inquiry request to check diagnostic result by being preset in user terminal 30 such as the remote monitoring application program in mobile phone to cloud server 20, cloud server 20 is after receiving the first inquiry request, according to the first inquiry request, diagnostic result is sent to user terminal 30, so that the car owner of vehicle to be repaired knows vehicle trouble overview in advance.
After-sales maintenance service place is as being provided with camera head 40 in 4S shop, and ensure that the camera head 40 installed can be monitored completely to maintenance process, simultaneously, camera head 40 can be treated maintenance vehicle and identify, image information in maintenance process is uploaded to cloud server 20 by camera head 40, phone number when cloud server 20 enters shop maintenance registration by the car owner of Vehicle Identify Number and vehicle to be repaired realizes vehicle to be repaired, the phone number of the car owner of vehicle to be repaired and the accurate match of the image information of vehicle to be repaired in maintenance process, and corresponding stored.
The car owner of vehicle to be repaired can send the second inquiry request to check the image information in private vehicle maintenance process by being preset in user terminal 30 such as the remote monitoring application program in mobile phone to cloud server 20, the image information of the maintenance process of correspondence, after receiving the second inquiry request, is sent to user terminal 30 according to the second inquiry request by cloud server 20.According to the image information in diagnostic result and maintenance process, the car owner of vehicle to be repaired compares to judge that whether the maintenance process of vehicle to be repaired is reasonable, efficiently solve the blind spot of maintenance process.In addition, the image information in diagnostic result and maintenance process can store by the car owner of vehicle to be repaired, checking, even can be used as strong evidence when there is dispute calling at any time.
In sum, according to the after-sales service supervisory system of the vehicle of the embodiment of the present invention, treat maintenance vehicle by vehicle self diagnosis controller and carry out fault diagnosis to generate diagnostic result, and diagnostic result is sent to cloud server, and take the image information of vehicle to be repaired in maintenance process by camera head, and image information is uploaded to cloud server, the first inquiry request that the car owner that cloud server receives vehicle to be repaired is sent by user terminal and the second inquiry request, and according to the first inquiry request, diagnostic result is sent to user terminal, and according to the second inquiry request, the image information of vehicle to be repaired in maintenance process is sent to user terminal, user terminal to diagnostic result and vehicle to be repaired image information in maintenance process compare to judge that whether the maintenance process of vehicle to be repaired reasonable.Therefore, the after-sales service supervisory system of the vehicle of the embodiment of the present invention can be treated maintenance vehicle and carry out fault diagnosis, so that the car owner of vehicle to be repaired can know vehicle trouble overview in advance, and, the maintenance process that this supervisory system can treat maintenance vehicle is monitored in real time, so that according to the image information in maintenance process and diagnostic result, the car owner of vehicle to be repaired can judge that whether the maintenance process of maintenance vehicle is reasonable, effectively avoid maintenance process to occur irrational situation, thus reduce the loss caused because maintenance process is unreasonable to greatest extent.
Fig. 3 is the process flow diagram of the after-sales service method for supervising of vehicle according to the embodiment of the present invention.As shown in Figure 3, the after-sales service method for supervising of this vehicle comprises the following steps:
S1, vehicle self diagnosis controller is treated maintenance vehicle and is carried out fault diagnosis to generate diagnostic result, and by carrying out communicating that diagnostic result is sent to cloud server with cloud server.
According to one embodiment of present invention, vehicle self diagnosis controller realizes between cloud server by telecommunication control unit communication.
S2, takes the image information of vehicle to be repaired in maintenance process, and image information is uploaded to cloud server.
S3, cloud server and user terminal carry out the first inquiry request that the car owner that communicates to receive vehicle to be repaired sent by user terminal and the second inquiry request, and according to the first inquiry request, diagnostic result is sent to user terminal, and according to the second inquiry request, the image information of vehicle to be repaired in maintenance process is sent to user terminal.
In some embodiments of the invention, user terminal is mobile terminal.Such as, user terminal can be mobile phone, and remote monitoring application program is arranged in this mobile phone by the car owner of vehicle to be repaired, is logged in by phone number, to monitor in real time the maintenance process of private vehicle.
According to one embodiment of present invention, cloud server is after receiving the second inquiry request, and the identity information also treating image information in maintenance process of the information of vehicles of maintenance vehicle, vehicle to be repaired and user terminal mates.
Such as, when can enter shop maintenance by the car owner of Vehicle Identify Number and vehicle to be repaired, the phone number of registration realizes vehicle to be repaired, the phone number of car owner of vehicle to be repaired and the accurate match of the image information of vehicle to be repaired in maintenance process, guarantees that the car owner of vehicle to be repaired is the maintenance process of private vehicle by the image information that phone number login user terminal is checked.Certainly, also can when image information be uploaded to cloud server, the identity information treating image information in maintenance process of the information of vehicles of maintenance vehicle, vehicle to be repaired and user terminal mates.
S4, to diagnostic result and vehicle to be repaired, the image information in maintenance process compares to judge that whether the maintenance process of vehicle to be repaired is reasonable.
Particularly, in an embodiment of the present invention, the maintenance process can being treated maintenance vehicle on the one hand by the camera head being arranged on vehicle after-sales maintenance service place carries out overall monitor, treating maintenance vehicle by vehicle self diagnosis controller carries out fault diagnosis on the other hand, so that the car owner of vehicle to be repaired can know vehicle trouble overview in advance, thus can judge according to the image information in vehicle trouble overview and maintenance process that whether the maintenance process of vehicle to be repaired is reasonable, maintenance process is effectively avoided to occur irrational aspects, reduce the loss brought because maintenance process is unreasonable to greatest extent.
Further, according to a concrete example of the present invention, first vehicle self diagnosis controller is treated maintenance vehicle and is carried out fault diagnosis to generate diagnostic result, and diagnostic result is sent to telecommunication control unit, and diagnostic result sends to cloud server to store by telecommunication control unit.The car owner of vehicle to be repaired can send the first inquiry request to check diagnostic result by being preset in user terminal such as the remote monitoring application program in mobile phone to cloud server, cloud server is after receiving the first inquiry request, according to the first inquiry request, diagnostic result is sent to user terminal, so that the car owner of vehicle to be repaired knows vehicle trouble overview in advance.
After-sales maintenance service place is as being provided with camera head in 4S shop, and ensure that the camera head installed can be monitored completely to maintenance process, simultaneously, camera head can be treated maintenance vehicle and identify, image information in maintenance process is uploaded to cloud server by camera head, phone number when cloud server enters shop maintenance registration by the car owner of Vehicle Identify Number and vehicle to be repaired realizes vehicle to be repaired, the phone number of car owner of vehicle to be repaired and the accurate match of the image information of vehicle to be repaired in maintenance process, and corresponding stored.
The car owner of vehicle to be repaired can send the second inquiry request to check the image information in private vehicle maintenance process by being preset in user terminal such as the remote monitoring application program in mobile phone to cloud server, the image information of the maintenance process of correspondence, after receiving the second inquiry request, is sent to user terminal according to the second inquiry request by cloud server.According to the image information in diagnostic result and maintenance process, the car owner of vehicle to be repaired compares to judge that whether the maintenance process of vehicle to be repaired is reasonable, efficiently solve the blind spot of maintenance process.In addition, the image information in diagnostic result and maintenance process can store by the car owner of vehicle to be repaired, checking, even can be used as strong evidence when there is dispute calling at any time.
According to the after-sales service method for supervising of the vehicle of the embodiment of the present invention, first vehicle self diagnosis controller is treated maintenance vehicle and is carried out fault diagnosis to generate diagnostic result, and by carrying out communicating that diagnostic result is sent to cloud server with cloud server, then the image information of vehicle to be repaired in maintenance process is taken, and image information is uploaded to cloud server, the first inquiry request that the car owner that cloud server receives vehicle to be repaired is sent by user terminal and the second inquiry request, and according to the first inquiry request, diagnostic result is sent to user terminal, and according to the second inquiry request, the image information of vehicle to be repaired in maintenance process is sent to user terminal, finally to diagnostic result and vehicle to be repaired, the image information in maintenance process compares to judge that whether the maintenance process of vehicle to be repaired is reasonable.Therefore, the after-sales service method for supervising of the vehicle of the embodiment of the present invention can be treated maintenance vehicle and carry out fault diagnosis, so that the car owner of vehicle to be repaired can know vehicle trouble overview in advance, and, the maintenance process can being treated maintenance vehicle by this method for supervising is monitored in real time, so that according to the image information in maintenance process and diagnostic result, the car owner of vehicle to be repaired can judge that whether the maintenance process of maintenance vehicle is reasonable, maintenance process is effectively avoided to occur irrational situation, thus reduce the loss caused because maintenance process is unreasonable to greatest extent.
In describing the invention, it will be appreciated that, term " " center ", " longitudinal direction ", " transverse direction ", " length ", " width ", " thickness ", " on ", D score, " front ", " afterwards ", " left side ", " right side ", " vertically ", " level ", " top ", " end " " interior ", " outward ", " clockwise ", " counterclockwise ", " axis ", " radial direction ", orientation or the position relationship of the instruction such as " circumference " are based on orientation shown in the drawings or position relationship, only the present invention for convenience of description and simplified characterization, instead of indicate or imply that the device of indication or element must have specific orientation, with specific azimuth configuration and operation, therefore limitation of the present invention can not be interpreted as.
In addition, term " first ", " second " only for describing object, and can not be interpreted as instruction or hint relative importance or imply the quantity indicating indicated technical characteristic.Thus, be limited with " first ", the feature of " second " can express or impliedly comprise at least one this feature.In describing the invention, the implication of " multiple " is at least two, such as two, three etc., unless otherwise expressly limited specifically.
In the present invention, unless otherwise clearly defined and limited, the term such as term " installation ", " being connected ", " connection ", " fixing " should be interpreted broadly, and such as, can be fixedly connected with, also can be removably connect, or integral; Can be mechanical connection, also can be electrical connection; Can be directly be connected, also indirectly can be connected by intermediary, can be the connection of two element internals or the interaction relationship of two elements, unless otherwise clear and definite restriction.For the ordinary skill in the art, above-mentioned term concrete meaning in the present invention can be understood as the case may be.
In the present invention, unless otherwise clearly defined and limited, fisrt feature second feature " on " or D score can be that the first and second features directly contact, or the first and second features are by intermediary indirect contact.And, fisrt feature second feature " on ", " top " and " above " but fisrt feature directly over second feature or oblique upper, or only represent that fisrt feature level height is higher than second feature.Fisrt feature second feature " under ", " below " and " below " can be fisrt feature immediately below second feature or tiltedly below, or only represent that fisrt feature level height is less than second feature.
In the description of this instructions, specific features, structure, material or feature that the description of reference term " embodiment ", " some embodiments ", " example ", " concrete example " or " some examples " etc. means to describe in conjunction with this embodiment or example are contained at least one embodiment of the present invention or example.In this manual, to the schematic representation of above-mentioned term not must for be identical embodiment or example.And the specific features of description, structure, material or feature can combine in one or more embodiment in office or example in an appropriate manner.In addition, when not conflicting, the feature of the different embodiment described in this instructions or example and different embodiment or example can carry out combining and combining by those skilled in the art.
Although illustrate and describe embodiments of the invention above, be understandable that, above-described embodiment is exemplary, can not be interpreted as limitation of the present invention, and those of ordinary skill in the art can change above-described embodiment within the scope of the invention, revises, replace and modification.
Claims (8)
1. an after-sales service supervisory system for vehicle, is characterized in that, comprises vehicle self diagnosis controller, cloud server, user terminal and camera head, wherein,
Described vehicle self diagnosis controller, carries out fault diagnosis to generate diagnostic result for treating maintenance vehicle, and by carrying out communicating that described diagnostic result is sent to described cloud server with described cloud server;
Described camera head, for taking the image information of described vehicle to be repaired in maintenance process, and uploads to described cloud server by described image information;
Described cloud server, for carrying out the first inquiry request that the car owner that communicates to receive described vehicle to be repaired sent by described user terminal and the second inquiry request with described user terminal, and according to described first inquiry request, described diagnostic result is sent to described user terminal, and according to described second inquiry request, the image information of described vehicle to be repaired in maintenance process is sent to described user terminal;
Described user terminal, for described diagnostic result and described vehicle to be repaired image information in maintenance process compare to judge that whether the maintenance process of described vehicle to be repaired reasonable.
2. the after-sales service supervisory system of vehicle according to claim 1, it is characterized in that, described cloud server, after receiving described second inquiry request, also mates the identity information of image information in maintenance process of the information of vehicles of described vehicle to be repaired, described vehicle to be repaired and described user terminal.
3. the after-sales service supervisory system of vehicle according to claim 1, it is characterized in that, also comprise telecommunication control unit, described telecommunication control unit is connected with described vehicle self diagnosis controller, and described telecommunication control unit and described cloud server carry out telecommunication, to realize the communication between described vehicle self diagnosis controller and described cloud server.
4. the after-sales service supervisory system of the vehicle according to any one of claim 1-3, is characterized in that, described user terminal is mobile terminal.
5. an after-sales service method for supervising for vehicle, is characterized in that, comprise the following steps:
Vehicle self diagnosis controller is treated maintenance vehicle and is carried out fault diagnosis to generate diagnostic result, and by carrying out communicating that described diagnostic result is sent to described cloud server with cloud server;
Take the image information of described vehicle to be repaired in maintenance process, and described image information is uploaded to described cloud server;
Described cloud server and user terminal carry out the first inquiry request that the car owner that communicates to receive described vehicle to be repaired sent by described user terminal and the second inquiry request, and according to described first inquiry request, described diagnostic result is sent to described user terminal, and according to described second inquiry request, the image information of described vehicle to be repaired in maintenance process is sent to described user terminal;
To described diagnostic result and described vehicle to be repaired, the image information in maintenance process compares to judge that whether the maintenance process of described vehicle to be repaired is reasonable.
6. the after-sales service method for supervising of vehicle according to claim 5, it is characterized in that, described cloud server, after receiving described second inquiry request, also mates the identity information of image information in maintenance process of the information of vehicles of described vehicle to be repaired, described vehicle to be repaired and described user terminal.
7. the after-sales service method for supervising of vehicle according to claim 5, is characterized in that, described vehicle self diagnosis controller realizes the communication between described cloud server by telecommunication control unit.
8. the after-sales service method for supervising of the vehicle according to any one of claim 5-7, is characterized in that, described user terminal is mobile terminal.
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| CN107274195A (en) * | 2017-06-15 | 2017-10-20 | 福建华鼎智造技术有限公司 | Intelligence equipment O＆M mobile support system after sale |
| CN108805726A (en) * | 2018-05-31 | 2018-11-13 | 泰康保险集团股份有限公司 | Claim settling of insurance method, apparatus, medium and electronic equipment based on third-party platform |
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