CN104967606A

CN104967606A - Account number appeal request, account number appeal verification method and account number appeal verification device

Info

Publication number: CN104967606A
Application number: CN201510196976.5A
Authority: CN
Inventors: 刘小琛
Original assignee: Tencent Technology Shenzhen Co Ltd
Current assignee: Tencent Technology Shenzhen Co Ltd
Priority date: 2015-04-23
Filing date: 2015-04-23
Publication date: 2015-10-07
Anticipated expiration: 2035-04-23
Also published as: CN104967606B

Abstract

An account number appeal verification method comprises the following steps of receiving an account number appeal request taking a second account number as an appealed account number and submitted by a first account number; verifying whether the account number appeal request accords with a preset appeal agent account number condition; if yes, resetting the cipher of the second account number. By the above account number appeal verification method, after the account number appeal request taking the second account number as the appealed account number and submitted by the first account number is received, the account number appeal request is verified whether to accord with the preset appeal agent account number condition, if the account number appeal request accords with the preset appeal agent account number condition, the cipher of the second account number is reset, so that the first account number can agent the second account number to carry out the account number appeal on the conditions that the second account number is stolen, or an owner forgets the cipher, and the owner of the second account number is not convenient to carry out the account number appeal, and accordingly, the owner of the second account number can use the second account number normally as soon as possible, and the risks on the condition that the second account number is stolen are reduced. In addition, the present invention also provides an account number appeal verification device, an account number appeal request method and an account number appeal request device.

Description

Account complaint request, verification method and device

Technical field

The present invention relates to networking technology area, particularly relate to a kind of account complaint requesting method and device, and relate to a kind of account complaint verification method and device.

Background technology

Account complaint network refers to the situation that or password stolen for some network accounts passes out of mind, and network official provides a kind of service resetting password for account owner.

Current account application method, the complaint data that general acquisition user fills in, the related data filled in when verifying whether these complaint data are registered with this user matches, to judge whether user is account owner, if coupling, then provide the chance resetting account number cipher to this user.

But, in some cases, user cannot carry out account complaint, such as, user is in the bad environment of network signal, or, the current equipment not carrying out account complaint of user, or, because user self is familiar with account complaint flow process, there is certain difficulty, such as, old man can have a headache in complexity account complaint flow process and be difficult to successfully carry out account complaint, etc.In these cases, not only account owner can not normally use the time of account to increase, and provides the account that more time utilization steals to steal-number person to carry out unlawful activities, thus adds the risk that account owner interests suffer damage.

Summary of the invention

Based on this, be necessary the problem cannot carrying out account complaint for account owner, provide a kind of account to appeal verification method and device.

In addition, there is a need to the problem cannot carrying out account complaint for account owner, provide a kind of account to appeal requesting method and device.

A kind of account complaint verification method, comprises the following steps:

Receive asking for being appealed by the account of complaint account with the second account of the first account submission;

Verify whether described account complaint request meets default generation complaint account condition;

If described account complaint request meets default generation complaint account condition, then reset the password of described second account.

A kind of account complaint requesting method, comprises the following steps:

Obtain the data information for appealing the second account of the first account input of current login;

Generate and carry asking for being appealed by the account of complaint account with described second account of described data information;

Described account complaint request is sent to server, with the password of asking described server to reset described second account.

A kind of account complaint demo plant, comprising:

Complaint request receiving module, for receiving asking for being appealed by the account of complaint account with the second account of the first account submission;

Authentication module, for verifying whether described account complaint request meets default generation complaint account condition;

Password resets module, if meet default generation complaint account condition for described account complaint request, then resets the password of described second account.

A kind of account complaint request unit, comprising:

Data information acquisition module, for obtaining the data information for appealing the second account of the first account input of current login;

Complaint request generation module, carries asking for being appealed by the account of complaint account with described second account of described data information for generating;

Complaint request sending module, for sending to server, with the password of asking described server to reset described second account by described account complaint request.

Above-mentioned account complaint verification method and device, receive first account submit to the second account for by complaint account account complaint request after, checking account complaint request closes to meet default generation complaint account condition, if, then reset the password of the second account, thus it is stolen or owner forgets Password in the second account, and the owner of the second account is when being inconvenient to carry out account complaint, first account can carry out account complaint for the second account, the second account owner is made can normally to use the second account as soon as possible, and the risk that may exist under reducing the stolen situation of the second account.

Above-mentioned account complaint requesting method and device, obtain the data information for appealing the second account of the first account input of current login, generate and carry asking for being appealed by the account of complaint account with the second account of this data information, the account request of appealing is sent to server, the password of the second account is reset with request server, server can reset the password of the second account when account complaint request meets default generation complaint account condition, thus it is stolen or owner forgets Password in the second account, and the owner of the second account is when being inconvenient to carry out account complaint, first account can carry out account complaint for the second account, the second account owner is made can normally to use the second account as soon as possible, and the risk that may exist under reducing the stolen situation of the second account.

Accompanying drawing explanation

Figure 1A is for running the part-structure block diagram of the server of the account complaint verification method described in the application in an embodiment;

Figure 1B is for running the part-structure block diagram of the terminal of the account complaint requesting method described in the application in an embodiment;

Fig. 2 is the schematic flow sheet of the account complaint verification method in an embodiment;

Fig. 3 is the schematic flow sheet of the account complaint verification method in an embodiment;

Fig. 4 is the schematic flow sheet of the account complaint verification method in an embodiment;

Fig. 5 is the schematic flow sheet of the account complaint verification method in an embodiment;

Fig. 6 is the schematic flow sheet of the account complaint verification method in an embodiment;

Fig. 7 is the schematic flow sheet resetting the step of the password of the second account in an embodiment;

Fig. 8 is the schematic flow sheet checking the process of the fail safe of the first account in an embodiment;

Fig. 9 is the schematic flow sheet of the account complaint requesting method in an embodiment;

Figure 10 is the schematic flow sheet of the process of the fail safe of request checking first account in an embodiment;

Figure 11 for described in terminal in an embodiment and server cooperative achievement the application account complaint requesting method and account complaint verification method sequential chart;

Figure 12 is the structural representation of the account complaint demo plant in an embodiment;

Figure 13 is the structural representation of the account complaint demo plant in an embodiment;

Figure 14 is the structural representation of the account complaint demo plant in an embodiment;

Figure 15 is the structural representation of the account complaint request unit in an embodiment;

Figure 16 is the structural representation of the account complaint request unit in an embodiment.

Embodiment

In order to make object of the present invention, technical scheme and advantage clearly understand, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, be not intended to limit the present invention.

Be appreciated that term used in the present invention " the first account " and " the second account " only for an account and another account being distinguished.Without departing from the scope of the invention, the first account can be called the second account, and the second account is called the first account.

Figure 1A is for running the part-structure block diagram of the server of the account complaint verification method described in the application in an embodiment.As shown in Figure 1A, in one embodiment, this server comprises the processor, storage medium, internal memory and the network interface that are connected by system bus; Wherein, network interface is used for communicating with network, internal memory is used for data cached, store operating system, database and the software instruction for realizing the account complaint verification method described in the application in storage medium, processor is coordinated the work of each parts and is performed these instructions to realize the account complaint verification method described in the application.It will be appreciated by those skilled in the art that, structure shown in Figure 1A, it is only the block diagram of the part-structure relevant to the application's scheme, do not form the restriction to the server that the application's scheme is applied thereon, concrete server can comprise than parts more or less shown in figure, or combine some parts, or there is different parts layouts.

Figure 1B is for running the part-structure block diagram of the terminal of the account complaint requesting method described in the application in an embodiment.This terminal can be the terminal that mobile phone, notebook computer, panel computer etc. can be accessed by arbitrarily network.As shown in Figure 1B, in one embodiment, this terminal comprises the processor, storage medium, internal memory, network interface, display screen and the input mechanism that are connected by system bus; Wherein, input mechanism triggers dependent instruction according to user operation, display screen then by relevant information display to user, network interface is used for communicating with network, internal memory is used for data cached, store the software instruction for realizing the account complaint requesting method described in the application in storage medium, processor is coordinated the work of each parts and is performed these instructions to realize the account complaint requesting method described in the application.It will be appreciated by those skilled in the art that, structure shown in Figure 1B, it is only the block diagram of the part-structure relevant to the application's scheme, do not form the restriction to the terminal that the application's scheme is applied thereon, concrete terminal can comprise than parts more or less shown in figure, or combine some parts, or there is different parts layouts.

As shown in Figure 2, in one embodiment, a kind of account complaint verification method, comprises the following steps:

Step S202, receives asking for being appealed by the account of complaint account with the second account of the first account submission.

As being not particularly illustrated, in present specification, all descriptions being executive agent with the first account all can be regarded as the terminal representing that this executive agent logs in for the first account.Such as, the account complaint request that the first account is submitted to, can be understood to: the account complaint request that the terminal that the first account logs in is submitted to; The request that first account sends, can be understood to: the request that the terminal that the first account logs in sends.

Accordingly, in present specification, to represent this terminal being performed main body and logging in for the first account for all descriptions being performed main body all can be regarded as with the first account, such as, send instruction to the first account, can be understood to: the terminal logged in the first account sends instruction.

In one embodiment, carry expression second account in account complaint request and appealed the information of account.

Step S204, whether checking account complaint request meets default generation complaint account condition.

Step S206, if account complaint request meets default generation complaint account condition, then resets the password of the second account.

If account complaint request meets default generation complaint account condition, then can start the flow process of the password of replacement second account.

Above-mentioned account complaint verification method, receive first account submit to the second account for by complaint account account complaint request after, checking account complaint request closes to meet default generation complaint account condition, if, then reset the password of the second account, thus in the second account stolen or owner forget Password and the owner of the second account is inconvenient to carry out account complaint, second account also can be appealed, the second account owner is made can normally to use the second account as soon as possible, and the risk that may exist under reducing the stolen situation of account.

In one embodiment, the user profile of the first account and the user profile of the second account are carried in account complaint request;

In the present embodiment, step S204 comprises the following steps: whether the user profile corresponding with the first account prestored matches to verify the user profile of the first account, and whether the user profile of checking the second account matches with the user profile of the second account prestored.

In one embodiment, the user profile of the first account comprises one or both of the real name information of described first account and user behavior information.

In one embodiment, the user profile of the second account comprises one or more in the real name information of described second account, user behavior information, history encrypted message and friend information.

In one embodiment, real name packets of information is containing one or more in name, ID card No., date of birth, contact address, mailbox and telephone number.

In one embodiment, user behavior information comprises one or more in hour of log-on, registered place, conventional login place.

The history encrypted message of the second account comprises one or more passwords that the second account was once set up.

The friend information of the second account comprises the account of one or more good friends of the second account or/and the pet name etc.

The one that Fig. 3 shows in above-described embodiment performs flow process.As shown in Figure 3, in one embodiment, a kind of account complaint verification method, comprises the following steps:

Step S302, receives asking for being appealed by the account of complaint account with the second account of the first account submission.

Step S304, whether the user profile corresponding with the first account prestored matches to verify the user profile of the first account, and whether the user profile of checking the second account matches with the user profile of the second account prestored.

Step S306, if the user profile of the first account user profile corresponding with the first account prestored matches, and the user profile verifying described second account matches with the user profile of described second account prestored, then reset the password of the second account.

In one embodiment, step S204 comprises the following steps: whether the relation verifying between the first account and the second account meets default for complaint relation.

In one embodiment, can verify whether there is friend relation between the first account and the second account.In the present embodiment, when there is friend relation between the first account and the second account, the password of the second account can be reset.

In one embodiment, if there is friend relation between the first account and the second account, also can verify whether the remarks title between the first account and the second account matches with the relation name preset further.In the present embodiment, when the remarks title between the first account and the second account matches with the relation name preset, the password of the second account can be reset.

In one embodiment, the relation name preset comprises the relation name of sweet etc. the expression in father and mother, children, sister, brother and boudoir close relationship.

The one that Fig. 4 shows in above-described embodiment performs flow process.As shown in Figure 4, in one embodiment, a kind of account complaint verification method, comprises the following steps:

Step S402, receives asking for being appealed by the account of complaint account with the second account of the first account submission.

Step S404, whether the relation verifying between the first account and the second account meets default for complaint relation.

Step S406, if the relation between the first account and the second account meets default for complaint relation, then resets the password of the second account.

In one embodiment, the friend information of the second account for auxiliary complaint is comprised in account complaint request;

In the present embodiment, step S204 comprises: to the second account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the second account, good friend sends.

In one embodiment, the carrier of auxiliary complaint request can be mail, short message or multimedia message etc.

The demonstration validation message that good friend sends is that auxiliary second account of expressing willingness of good friend's transmission carries out the message of account complaint.

In one embodiment, friend information comprises the account of good friend; In the present embodiment, to the second account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, corresponding to the friend information judging whether to receive the second account, the step of the demonstration validation message that good friend sends comprises the following steps:

The mailbox corresponding to the account of this corresponding good friend or phone number, the mailbox of such as registration during registration or phone number, send mail or the message of auxiliary complaint, this mail or message can comprise request good friend and assist the second account to carry out the information of account complaint, and can comprise the link for auxiliary complaint; This link is for jumping to the page for auxiliary complaint;

Further, the demonstration validation message that the page for auxiliary complaint sends can be judged whether to receive.

In one embodiment, demonstration validation message can be complaint receipt numbering.In the present embodiment, step S204 also comprises: generation and account are appealed and asked unique corresponding complaint receipt to be numbered, and complaint receipt numbering is notified the first account or the second account, such as to mailbox corresponding to the first account or phone number or send complaint receipt numbering etc. to the client that the first account logs in, or the mailbox corresponding to the second account or phone number send complaint receipt numbering etc.Complaint receipt numbering can be told to good friend corresponding to the friend information of the second account by communication modes such as phone mail by the first accounting number users.Wherein, the mailbox that the first account is corresponding or phone number can be the mailbox or phone number filled in the first account registration process, and the mailbox that the second account is corresponding or phone number can be the mailbox or phone number filled in the second account registration process.

In the present embodiment, if appealing with account of sending of good friend corresponding to the friend information receiving the second account asks corresponding complaint receipt to be numbered, then can illustrate that this good friend is ready that auxiliary second account carries out account complaint.

In one embodiment, demonstration validation message can for comprising the message of the default information content, and this information content represents that good friend is ready that auxiliary second account carries out account complaint.Such as, the information content preset can be: " agreeing to that auxiliary second account carries out account complaint " etc.

The one that Fig. 5 shows in above-described embodiment performs flow process.As shown in Figure 5, in one embodiment, a kind of account complaint verification method, comprises the following steps:

Step S502, receives asking for being appealed by the account of complaint account with the second account of the first account submission.

Step S504, to the second account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the second account, good friend sends.

Step S506, if the demonstration validation message that corresponding to the friend information receiving the second account, good friend sends, then resets the password of the second account.

In above-described embodiment, to the second account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, and good friend corresponding to the friend information receiving the second account send demonstration validation message time, just reset the password of the second account, the second account can be reduced by the risk of malice generation complaint.

In one embodiment, the friend information of the first account for auxiliary complaint is comprised in account complaint request;

In the present embodiment, step S204 comprises: to the first account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the first account, good friend sends.

The one that Fig. 6 shows in above-described embodiment performs flow process.As shown in Figure 6, in one embodiment, a kind of account complaint verification method, comprises the following steps:

Step S602, receives asking for being appealed by the account of complaint account with the second account of the first account submission.

Step S604, to the first account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the first account, good friend sends.

Step S606, if the demonstration validation message that corresponding to the friend information receiving the first account, good friend sends, then resets the password of the second account.

In above-described embodiment, to the first account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, and good friend corresponding to the friend information receiving the first account send demonstration validation message time, just reset the password of the second account, the second account can be reduced by the risk of malice generation complaint.

In one embodiment, step S204 can comprise the step S304 in above-described embodiment, the one or more steps in S404, S504 and S604.

In one embodiment, step S206 can step S204 do all checkings of carrying out all by time, just reset the password of the second account.

Wherein, for the checking that step S304 does, if the user profile of the first account user profile corresponding with the first account prestored matches, and the user profile verifying described second account matches with the user profile of described second account prestored, then illustrate and be verified.

For the checking that step S404 does, if the relation between the first account and described second account meets default for complaint relation, then illustrate and be verified.

For the checking that step S504 does, if the demonstration validation message that corresponding to the friend information receiving the second account, good friend sends, then illustrate and be verified.

For the checking that step S604 does, if the demonstration validation message that corresponding to the friend information receiving the first account, good friend sends, then illustrate and be verified.

In another embodiment, the result of all checkings step S204 can carried out carries out comprehensive grading, and step S206 when this comprehensive grading reaches threshold value, can reset the password of the second account.

In one embodiment, based on the Rating Model preset, the result can be marked.

In another embodiment, the weights that each the result is corresponding can be pre-set, and available negative value represents failed the result, and represent the result passed through with positive.The weighted sum of the corresponding numerical value of each the result can be calculated, obtain comprehensive grading.The confidence level of higher expression account of marking complaint request is higher.

Because some disabled users by carrying out malice generation complaint for complaint approach, can steal other people account with this; And in above-described embodiment, determine whether the password of replacement second account in conjunction with multiple the result, the second account can be reduced by the risk of malice generation complaint.

In one embodiment, the step resetting the password of the second account comprises the following steps: the new password generating the second account, such as, and can the new password of stochastic generation second account; Upgrading password corresponding to the second account is this new password, and this new password is notified the first account or the second account, such as, the mailbox corresponding to the first account or phone number or send new password etc. to the client that the first account logs in, or the mailbox corresponding to the second account or phone number send new password etc.; Wherein, do not comprise the client logged in the second account and send new password, because the second account password that is stolen or the second account passes out of mind, the client transmission new password logged in the second account is nonsensical.

As shown in Figure 7, in one embodiment, the step resetting the password of described second account comprises the following steps:

Step S702, the intended receiver to account complaint request sends the link for resetting the second account number cipher.

This link is for jumping to the page for resetting the second account number cipher.

In one embodiment, intended receiver can be the client that mailbox corresponding to the first account, phone number or the first account log in, or intended receiver can be mailbox corresponding to the second account or phone number.Wherein, the mailbox filled in when mailbox or phone number are registration or phone number.

In one embodiment, this intended receiver method can be specified by acquiescence, also can be specified by user, and user can fill in intended receiver when filling in account complaint data, carries the information of intended receiver in account complaint request.

Step S704, receives the password reset by the page of this link correspondence.

The page of this link correspondence is the page for resetting the second account number cipher, comprises the control for inputting new password in this page, and user is by this control input new password.This page also comprises the control for submitting new password to.

Step S706, upgrading password corresponding to the second account is the password reset.

In one embodiment, before step S202, above-mentioned account complaint verification method also comprises the process of the fail safe of inspection first account, and as shown in Figure 8, in one embodiment, this process comprises the following steps:

Step S802, whether inspection first account receiving the first account transmission meets the request of default safety condition.

Step S804, checks the first account whether to meet default safety condition.

In one embodiment, step S804 can comprise one or two following step:

(1) the current whether abnormal login of the first account is checked; Such as, whether the login place that the first account can be checked current is conventional login place, and if so, the current login without exception of the first account can be described.The current login without exception of first account then represents that this is upchecked.

(2) the first account is checked whether to there is abnormal consumer record.In an implementation column, abnormal consumer record comprise the consumer record that exceeds the quata, too frequent consumer record or exceed the time limit do not refund in record etc. one or more.There is not abnormal consumer record and then represent that this is upchecked in the first account.

When all inspections that S806 comprises all by time, illustrate that the first account meets default safety condition.

Step S806, if the first account meets default safety condition, sends the displaying instruction of generation complaint entrance to the first account; Generation complaint entrance is for triggering the displaying at generation complaint account interface, and account complaint request generates according to the information of generation complaint account interface input.Wherein, the information of generation complaint account interface input is: by the information of generation complaint account interface input.

In the present embodiment, only when the first account meets default safety condition, just send the displaying instruction of generation complaint entrance to the first account, thus the terminal that the first account logs in just may show generation complaint entrance, thus the first account just may carry out account complaint for generation the second account; Therefore, the second account is reduced by the risk of malice generation complaint.

As shown in Figure 9, a kind of account complaint requesting method, comprises the following steps:

Step S902, obtains the data information for appealing the second account of the first account input of current login.That is, obtain with the data information for appealing the second account of the identity of the first account of current login input.

In one embodiment, the data information for appealing the second account comprises the user profile of the first account and the user profile of the second account.

Step S904, generates and carries asking for being appealed by the account of complaint account with the second account of above-mentioned data information.

Except above-mentioned data information, also can carry expression second account in account complaint request and be appealed the information of account.

Step S906, sends to server by the account request of appealing, and resets the password of the second account with request server.

Above-mentioned account complaint requesting method, obtain the data information for appealing the second account of the first account input of current login, generate and carry asking for being appealed by the account of complaint account with the second account of this data information, the account request of appealing is sent to server, the password of the second account is reset with request server, server can reset the password of the second account when account complaint request meets default generation complaint account condition, thus it is stolen or owner forgets Password in the second account, and the owner of the second account is when being inconvenient to carry out account complaint, first account can carry out account complaint for the second account, the second account owner is made can normally to use the second account as soon as possible, and the risk that may exist under reducing the stolen situation of the second account.

In one embodiment, before step S902, above-mentioned account complaint requesting method also comprises the process of the fail safe of request checking first account, and as shown in Figure 10, in one embodiment, this process comprises the following steps:

Step S1002, request server checks the first account of current login whether to meet default safety condition.

Such as, safety verification request can be sent to server, in this safety verification request, comprise the mark of the first account, check the first account whether to meet default safety condition with request server.

Step S1004, the displaying instruction of the generation complaint entrance that reception server returns, this displaying instruction is generated when the first account of current login meets default safety condition by server check.

In one embodiment, generation complaint entrance is for triggering the displaying at generation complaint account interface.In one embodiment, generation complaint entrance is a control, when this control is clicked, can trigger the instruction showing generation complaint account interface.

Server can when inspection meets default safety condition to the first account, and the displaying of appealing entrance to the terminal transmission generation that the first account logs in indicates.

Step S1006, shows generation complaint entrance.

In one embodiment, generation complaint entrance can be shown on the main interface of client or official Internet page.

Step S1008, obtain the displaying instruction at the generation complaint account interface of being triggered by generation complaint entrance, generation complaint account interface is for inputting the above-mentioned data information for appealing the second account.

Step S1010, shows generation complaint account interface.

In the present embodiment, step S902 obtains the data for appeal second account of the first account by generation complaint account interface input of current login, that is, obtain with the data for appeal second account of the identity of the first account of current login by generation complaint account interface input.

In the present embodiment, when the first account of current login meets default safety condition, just show generation complaint entrance, thus the first account just can be the second account generation complaint account, reduces the second account by the risk of malice generation complaint.

Account complaint requesting method described in the application and account application verification method, by terminal and server cooperative achievement, can be thought, the step that account complaint requesting method comprises is performed by terminal, and the step that account complaint verification method comprises is performed by server.

Figure 11 for described in terminal in an embodiment and server cooperative achievement the application account complaint requesting method and account complaint verification method sequential chart, terminal be wherein first account log in terminal.As shown in figure 11:

(1) terminal to server sends safety verification request, comprises the mark of the first account of current login, check the first account whether to meet default safety condition with request server in this safety verification request.

(2) the current whether abnormal login of server check first account and whether there is abnormal consumer record.

(3) if the first account login without exception and there is not abnormal consumer record, then server sends the displaying instruction of generation complaint entrance to terminal.

(4) terminal display generation complaint entrance.

(5) terminal obtains the displaying instruction for complaint account interface triggered by generation complaint entrance, and generation complaint account interface is for inputting the above-mentioned data information for appealing the second account, and terminal display generation appeals account interface.

(6) terminal the first account of obtaining current login is by the described data information for appealing the second account of described generation complaint account interface input, generate carry above-mentioned data information with the second account for by the account complaint request of complaint account.

(7) the account request of appealing is sent to server by terminal,

(8) whether server authentication account complaint request meets default generation complaint account condition, if so, then resets the password of the second account.

In one embodiment, the friend information of the user profile of the first account, the second accounting number users information, the friend information for the second account of auxiliary complaint and the first account for auxiliary complaint is carried in account complaint request;

Server can verify the user profile of the first account, and whether the user profile corresponding with the first account prestored matches, and whether the user profile of checking the second account matches with the user profile of the second account prestored;

It is default for complaint relation that server also can verify whether the relation between the first account and the second account meets;

And server also can send auxiliary complaint request to the good friend corresponding to the friend information of the second account for auxiliary complaint, the demonstration validation message that corresponding to the friend information judging whether to receive the second account, good friend sends;

And server also can send auxiliary complaint request to the good friend corresponding to the friend information of the first account for auxiliary complaint, the demonstration validation message that corresponding to the friend information judging whether to receive the first account, good friend sends.

If the user profile of the first account user profile corresponding with the first account prestored matches, and the user profile verifying described second account matches with the user profile of described second account prestored, and the relation between the first account and the second account meets default for complaint relation, and the demonstration validation message that corresponding to the friend information receiving the second account, good friend sends, and the demonstration validation message that corresponding to the friend information receiving the first account, good friend sends, then server can reset the password of the second account.

As shown in figure 12, in one embodiment, a kind of account complaint demo plant, comprises complaint request receiving module 1202, authentication module 1204 and password and resets module 1206, wherein:

Complaint request receiving module 1202 is for receiving asking for being appealed by the account of complaint account with the second account of the first account submission.

Authentication module 1204 is for verifying whether account complaint request meets default generation complaint account condition.

If password resets module 1206 meet default generation complaint account condition for account complaint request, then reset the password of the second account.

If account complaint request meets default generation complaint account condition, then password resets the flow process that module 1206 can start the password of replacement second account.

Above-mentioned account complaint demo plant, receive first account submit to the second account for by complaint account account complaint request after, checking account complaint request closes to meet default generation complaint account condition, if, then reset the password of the second account, thus in the second account stolen or owner forget Password and the owner of the second account is inconvenient to carry out account complaint, second account also can be appealed, the second account owner is made can normally to use the second account as soon as possible, and the risk that may exist under reducing the stolen situation of account.

In the present embodiment, for verifying the user profile of the first account, whether the user profile corresponding with the first account prestored matches authentication module 1204, and whether the user profile of checking the second account matches with the user profile of the second account prestored.

In one embodiment, match for the user profile that the user profile of the first account is corresponding with the first account prestored if password resets module 1206, and the user profile verifying described second account matches with the user profile of described second account prestored, then reset the password of the second account.

In one embodiment, whether authentication module 1204 meets default for complaint relation for the relation verifying between the first account and the second account.

In the present embodiment, meet for the relation between the first account and the second account default for complaint relation if password resets module 1206, then reset the password of the second account.

In one embodiment, authentication module 1204 can verify whether have friend relation between the first account and the second account.In the present embodiment, when having friend relation between the first account and the second account, password resets the password that module 1206 can reset the second account.

In one embodiment, if having friend relation between the first account and the second account, authentication module 1204 also can verify whether the remarks title between the first account and the second account matches with the relation name preset further.In the present embodiment, when the remarks title between the first account and the second account matches with the relation name preset, password resets the password that module 1206 can reset the second account.

In the present embodiment, authentication module 1204 sends auxiliary complaint request for the good friend corresponding to the friend information to the second account for auxiliary complaint, the demonstration validation message that corresponding to the friend information judging whether to receive the second account, good friend sends.

In one embodiment, authentication module 1204 can send auxiliary complaint request to the good friend that the friend information of the second account for auxiliary complaint is corresponding, and the carrier of this auxiliary complaint request can be mail, short message or multimedia message etc.

In one embodiment, friend information comprises the account of good friend; In the present embodiment, friend information from authentication module 1204 to the second account for auxiliary complaint corresponding to good friend send auxiliary complaint request, corresponding to the friend information judging whether to receive the second account, the process of the demonstration validation message that good friend sends comprises:

In one embodiment, demonstration validation message can be complaint receipt numbering.In the present embodiment, authentication module 1204 also asks unique corresponding complaint receipt to be numbered for generating to appeal with account, and complaint receipt numbering is notified the first account or the second account, such as to mailbox corresponding to the first account or phone number or send complaint receipt numbering etc. to the client that the first account logs in, or the mailbox corresponding to the second account or phone number send complaint receipt numbering etc.Complaint receipt numbering can be told to good friend corresponding to the friend information of the second account by communication modes such as phone mail by the first accounting number users.Wherein, the mailbox that the first account is corresponding or phone number can be the mailbox or phone number filled in the first account registration process, and the mailbox that the second account is corresponding or phone number can be the mailbox or phone number filled in the second account registration process.

In one embodiment, if password reset module 1206 for receive the second account friend information corresponding to the demonstration validation message that sends of good friend, then reset the password of the second account.

In the present embodiment, authentication module 1204 sends auxiliary complaint request for the good friend corresponding to the friend information to the first account for auxiliary complaint, the demonstration validation message that corresponding to the friend information judging whether to receive the first account, good friend sends.

In the present embodiment, if password reset module 1206 for receive the first account friend information corresponding to the demonstration validation message that sends of good friend, then reset the password of the second account.

In one embodiment, authentication module 1204 is for realizing one or more following checkings:

(1) whether the user profile corresponding with the first account prestored matches to verify the user profile of the first account, and whether the user profile of checking the second account matches with the user profile of the second account prestored;

(2) whether the relation verifying between the first account and the second account meets default for complaint relation;

(3) to the second account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the second account, good friend sends;

(4) to the first account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the first account, good friend sends;

In the present embodiment, password reset module 1206 can be used for all checkings that authentication module carries out all by time, reset the password of the second account;

Wherein, checking is planted for (1), if the user profile of the first account user profile corresponding with the first account prestored matches, and the user profile verifying described second account matches with the user profile of described second account prestored, then illustrate and be verified.

Plant checking for (2), if the relation between the first account and described second account meets default for complaint relation, then illustrate and be verified.

Plant checking for (3), if the demonstration validation message that corresponding to the friend information receiving the second account, good friend sends, then illustrate and be verified.

Plant checking for (4), if the demonstration validation message that corresponding to the friend information receiving the first account, good friend sends, then illustrate and be verified.

As shown in figure 13, in another embodiment, above-mentioned account complaint demo plant also comprises grading module 1302, and the result for all checkings carried out by authentication module 1204 carries out comprehensive grading; In the present embodiment, password resets module 1206 when this comprehensive grading reaches threshold value, can reset the password of the second account.

In one embodiment, grading module 1302 can be marked to the result based on the Rating Model preset.

In another embodiment, grading module 1302 can calculate the weighted sum of the corresponding numerical value of each the result, obtains comprehensive grading.The confidence level of higher expression account of marking complaint request is higher.Wherein, the weights that each the result is corresponding can be pre-arranged, and the result of failure can represent by negative value, and the result passed through can represent with positive.

In one embodiment, password resets module 1206 for generating the new password of the second account, such as, and can the new password of stochastic generation second account; Upgrading password corresponding to the second account is this new password, and this new password is notified the first account or the second account, such as, the mailbox corresponding to the first account or phone number or send new password etc. to the client that the first account logs in, or the mailbox corresponding to the second account or phone number send new password etc.; Wherein, do not comprise the client logged in the second account and send new password, because the second account password that is stolen or the second account passes out of mind, the client transmission new password logged in the second account is nonsensical.

In one embodiment, password resets module 1206 for sending the link for resetting the second account number cipher to the intended receiver of account complaint request, receive the password reset by the page of this link correspondence, upgrading password corresponding to the second account is the password reset.

For resetting the link of the second account number cipher for jumping to the page for resetting the second account number cipher.

As shown in figure 14, in one embodiment, above-mentioned account complaint demo plant also comprises safety verification request receiving module 1402, account number safety inspection module 1404 and instruction sending module 1406, wherein:

Whether safety verification request receiving module 1402 meets the request of default safety condition for inspection first account receiving the first account transmission.

Whether account number safety inspection module 1404 meets default safety condition for checking the first account.

If instruction sending module 1406 meets default safety condition for the first account, send the displaying instruction of generation complaint entrance to the first account; Generation complaint entrance is for triggering the displaying at generation complaint account interface, and account complaint request generates according to the information of generation complaint account interface input.Wherein, the information of generation complaint account interface input is: by the information of generation complaint account interface input.

In one embodiment, account number safety inspection module 1404 can carry out one or two following inspection:

In the present embodiment, instruction sending module 1406 can be used for inspection that account number safety inspection module 1404 carries out all by time, send the displaying instruction of generation complaint entrance to the first account.

In above-described embodiment, only when the first account meets default safety condition, just send the displaying instruction of generation complaint entrance to the first account, thus the terminal that the first account logs in just may show generation complaint entrance, thus the first account just may carry out account complaint for generation the second account; Therefore, the second account is reduced by the risk of malice generation complaint.

As shown in figure 15, a kind of account complaint request unit, comprises data information acquisition module 1502, complaint request generation module 1504 and complaint request sending module 1506, wherein:

Data information acquisition module 1502 is for obtaining the data information for appealing the second account of the first account input of current login.That is, obtain with the data information for appealing the second account of the identity of the first account of current login input.

Complaint request generation module 1504 carries asking for being appealed by the account of complaint account with the second account of above-mentioned data information for generating.

Complaint request sending module 1506, for the account request of appealing is sent to server, resets the password of the second account with request server.

Above-mentioned account complaint request unit, obtain the data information for appealing the second account of the first account input of current login, generate and carry asking for being appealed by the account of complaint account with the second account of this data information, the account request of appealing is sent to server, the password of the second account is reset with request server, server can reset the password of the second account when account complaint request meets default generation complaint account condition, thus it is stolen or owner forgets Password in the second account, and the owner of the second account is when being inconvenient to carry out account complaint, first account can carry out account complaint for the second account, the second account owner is made can normally to use the second account as soon as possible, and the risk that may exist under reducing the stolen situation of the second account.

As shown in figure 16, in one embodiment, above-mentioned account complaint request unit also comprises safety verification request module 1602, instruction receiver module 1604, display module 1606 and instruction acquisition module 1608, wherein:

Safety verification request module 1602 checks the first account of current login whether to meet default safety condition for request server.

Such as, safety verification request module 1602 can send safety verification request to server, comprises the mark of the first account in this safety verification request, checks the first account whether to meet default safety condition with request server.

The displaying instruction of the generation complaint entrance that instruction receiver module 1604 returns for reception server, this displaying instruction is generated when the first account of current login meets default safety condition by server check.

Display module 1606 is for showing generation complaint entrance.

In one embodiment, display module 1606 can show generation complaint entrance on the main interface of client or official Internet page.

Instruction acquisition module 1608 is for obtaining the displaying instruction at the generation complaint account interface of being triggered by generation complaint entrance, and generation complaint account interface is for inputting the above-mentioned data information for appealing the second account.

Display module 1606 is also for showing generation complaint account interface.

In the present embodiment, data information acquisition module 1502 can obtain the data for appeal second account of the first account by generation complaint account interface input of current login, that is, obtain with the data for appeal second account of the identity of the first account of current login by generation complaint account interface input.

Each technical characteristic of the above embodiment can combine arbitrarily, for making description succinct, the all possible combination of each technical characteristic in above-described embodiment is not all described, but, as long as the combination of these technical characteristics does not exist contradiction, be all considered to be the scope that this specification is recorded.

The above embodiment only have expressed several execution mode of the present invention, and it describes comparatively concrete and detailed, but can not therefore be construed as limiting the scope of the patent.It should be pointed out that for the person of ordinary skill of the art, without departing from the inventive concept of the premise, can also make some distortion and improvement, these all belong to protection scope of the present invention.Therefore, the protection range of patent of the present invention should be as the criterion with claims.

Claims

1. an account complaint verification method, comprises the following steps:

2. account complaint verification method according to claim 1, is characterized in that, the user profile of described first account and the user profile of described second account are carried in described account complaint request;

The step whether described checking described account complaint request meets default generation complaint account condition comprises:

Whether the user profile corresponding with described first account prestored matches to verify the user profile of described first account, and verifies whether the user profile of described second account matches with the user profile of described second account prestored.

3. account according to claim 2 complaint verification method, is characterized in that, the user profile of described first account comprises one or both of the real name information of described first account and user behavior information.

4. account according to claim 2 complaint verification method, is characterized in that, the user profile of described second account comprise in the real name information of described second account, user behavior information, history encrypted message and friend information one or more.

5. account complaint verification method according to claim 1, is characterized in that, the step whether described checking described account complaint request meets default generation complaint account condition comprises:

Whether the relation verifying between described first account and described second account meets default for complaint relation.

6. account complaint verification method according to claim 1, is characterized in that, comprises the friend information of described second account for auxiliary complaint in described account complaint request;

To described described second account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the second account, good friend sends.

7. account complaint verification method according to claim 1, is characterized in that, comprises the friend information of described first account for auxiliary complaint in described account complaint request;

To described described first account for auxiliary complaint friend information corresponding to good friend send auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the first account, good friend sends.

8. account complaint verification method according to claim 1, it is characterized in that, the step of the password of described second account of described replacement comprises:

Intended receiver to described account complaint request sends the link for resetting the second account number cipher;

Receive the password reset by the page that described link is corresponding;

Upgrade the password that password corresponding to described second account is described replacement.

9., according to claim 1 to 8 arbitrary described account complaint verification method, it is characterized in that, further comprising the steps of:

Whether described first account of inspection receiving described first account transmission meets the request of default safety condition;

Described first account is checked whether to meet default safety condition;

If described first account meets default safety condition, send the instruction can shown for complaint entrance to the first account; Described generation complaint entrance is for triggering the displaying at generation complaint account interface, and described account complaint request generates according to the information of described generation complaint account interface input.

10. an account complaint requesting method, comprises the following steps:

11. account complaint requesting methods according to claim 10, is characterized in that, further comprising the steps of:

The first account described in described server check is asked whether to meet default safety condition;

Receive the displaying instruction of the generation complaint entrance that described server returns, this displaying instruction is generated when described first account meets default safety condition by described server check;

Show complaint of described generation entrance;

Obtain the displaying instruction at the generation complaint account interface of being triggered by described generation complaint entrance, described generation complaint account interface is for inputting described data information;

Show complaint of described generation account interface;

The step for the data information of appealing the second account of the first account input of the current login of described acquisition comprises: the described data information for appeal second account of the first account by described generation complaint account interface input obtaining current login.

12. 1 kinds of account complaint demo plants, is characterized in that, comprising:

13. account complaint demo plants according to claim 12, is characterized in that, the user profile of described first account and the user profile of described second account are carried in described account complaint request;

For verifying the user profile of described first account, whether the user profile corresponding with described first account prestored matches described authentication module, and verifies whether the user profile of described second account matches with the user profile of described second account prestored.

14. accounts according to claim 12 complaint demo plants, is characterized in that, it is default for complaint relation whether described authentication module meets for the relation verifying between described first account and described second account.

15. account complaint demo plants according to claim 12, is characterized in that, comprise the friend information of described second account for auxiliary complaint in described account complaint request;

The good friend that described authentication module is used for corresponding to the friend information to described described second account for auxiliary complaint sends auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the second account, good friend sends.

16. account complaint demo plants according to claim 12, is characterized in that, comprise the friend information of described first account for auxiliary complaint in described account complaint request;

The good friend that described authentication module is used for corresponding to the friend information to described described first account for auxiliary complaint sends auxiliary complaint request, the demonstration validation message that corresponding to the friend information judging whether to receive the first account, good friend sends.

17. account complaint demo plants according to claim 12, it is characterized in that, described password resets the link of intended receiver transmission for resetting the second account number cipher that module is used for asking to described account complaint, receive the password reset by the page that described link is corresponding, upgrade the password that password corresponding to described second account is described replacement.

18., according to claim 12 to 17 arbitrary described account complaint demo plants, is characterized in that, also comprise:

Safety verification request receiving module, whether described first account of inspection sent for receiving described first account meets the request of default safety condition;

Whether account number safety inspection module, meet default safety condition for checking described first account;

Instruction sending module, if meet default safety condition for described first account, the displaying instruction of generation complaint entrance is sent to the first account, described generation complaint entrance is for triggering the displaying at generation complaint account interface, and described account complaint request generates according to the information of described generation complaint account interface input.

19. 1 kinds of account complaint request units, is characterized in that, comprising:

20. account complaint request units according to claim 19, is characterized in that, before the step of the data information for appealing the second account of the first account input of the current login of described acquisition, further comprising the steps of:

Whether safety verification request module, meet default safety condition for asking the first account described in described server check;

Instruction receiver module, for receiving the displaying instruction of the generation complaint entrance that described server returns, this displaying instruction is generated when described first account meets default safety condition by described server check;

Display module, for showing complaint of described generation entrance;

Instruction acquisition module, for obtaining the displaying instruction at the generation complaint account interface of being triggered by described generation complaint entrance, described generation complaint account interface is for inputting described data information;

Described display module is also for showing complaint of described generation account interface;

Described data information acquisition module is for obtaining the described data information for appeal second account of the first account by described generation complaint account interface input of current login.