CN104951920B - Service interface processing device and method - Google Patents

Abstract

The embodiment of the present application provides a service interface processing device and method, the device includes: an identification unit for identifying multiple functional operations included in each business process among the acquired multiple business processes; a statistical unit for counting the frequency of occurrence of different functional operations in the multiple business processes, and determining the key functional operations; the key sequence acquisition unit is used to obtain the operating sequence of multiple functional operations in each business process identified by the identification unit The key operation sequence of the key function operation; an interface generation unit, configured to generate a service interface according to the key function operation determined by the statistical unit, and display the key operation sequence determined by the key sequence acquisition unit on the service interface Prompt information. The service interface obtained through the embodiment of the present application reduces user operation time and improves operation efficiency.

Description

Service interface processing device and method

technical field

The present application relates to the field of computer technology, and more specifically relates to a service interface processing device and method.

Background technique

The service interface refers to the operation interface output by the service system when service personnel such as customer representatives provide services to customers.

The service system can provide different functional operations. Taking the call center as an example, it can provide functional operations such as multimedia call access, quick search, information acquisition, work order filling, and sending short messages.

The shortcut operation of different functional operations can be realized through the service interface, but due to the limited display content of the service interface, the shortcut operation of some functional operations can only be realized through the service interface. For other functional operations, it is necessary to enter other functions provided by the service system through the service interface. Realization of functional interface.

In order to improve the operation efficiency of the service personnel, in the prior art, the functional operations frequently used by the service personnel are usually counted according to the number of visits to the functional operations, and they are preferentially displayed on the service interface as shortcut operations to realize the optimization of the service interface.

However, in the process of realizing the present invention, the inventor found that the existing way of determining the shortcut operation and displaying it on the service interface by counting the number of visits of the function operation cannot deeply reveal the behavior of the user when using the system As well as real appeals, etc., statistical data cannot effectively guide interface optimization, making the operation efficiency still low.

Contents of the invention

Embodiments of the present application provide a service interface processing device and method, which improve operational efficiency.

In order to achieve the above object, the application provides the following technical solutions:

In a first aspect, a service interface processing device is provided, including:

An identification unit, configured to identify multiple functional operations included in each business process among the acquired multiple business processes;

A statistical unit, configured to count the frequency of occurrence of different functional operations in the plurality of business processes, and determine key functional operations;

A key sequence acquisition unit, configured to acquire the key operation sequence of the key functional operations according to the operational sequence of multiple functional operations in each business process identified by the identification unit;

An interface generation unit, configured to generate a service interface according to the key function operations determined by the statistical unit, and display prompt information of the key operation order determined by the key order acquisition unit on the service interface, so as to prompt the user for any The next key function operation corresponding to the key function operation.

In the first possible implementation manner of the first aspect, the statistical unit is specifically configured to count functional operations whose frequency of occurrence is greater than a first preset value among the plurality of business processes, and use the functional operations as the key Functional operation.

In combination with the first aspect or the first possible implementation manner of the first aspect, a second possible implementation manner of the first aspect is also provided, wherein the key order obtaining unit includes:

The first acquisition unit is configured to acquire the operation order of the key functional operations in each business process according to the operation order among multiple functional operations in each business process;

The second acquisition unit is configured to, according to the operation order of the key function operations in each business process acquired by the first acquisition unit, among the plurality of business processes, the key function operation that occurs most frequently The sequence of operations is the key sequence of operations.

In combination with the first aspect or the first possible implementation manner of the first aspect, a third possible implementation manner of the first aspect is also provided, wherein the key order obtaining unit includes:

The establishment unit is used to establish a directed graph corresponding to each business process, in which a plurality of functional operations are connected according to the operation order to form a directional operation path;

The merging unit is used to superimpose the directed graph corresponding to each business process, merge the same functional operation and operation path, and obtain the merged directed graph;

The key order acquisition subunit is used to determine the operation order of the key function operations according to the operation path between the key function operations in the merged directed graph; when any two key function operations have two operations with different operation directions When selecting a path, select the operation path with the most occurrences as the operation path for any two key function operations;

A generating unit, configured to delete non-key operations and operation paths corresponding to non-key functional operations in the merged directed graph obtained by the merging unit, to obtain a key directed graph including the key functional operations and the operation paths of the key functional operations , the key directed graph is used for displaying in the generated service interface or as the prompt information displayed on the service interface.

In combination with the first aspect or any of the above possible implementation manners of the first aspect, a fourth possible implementation manner of the first aspect is provided, wherein the identification unit includes:

An operation identification unit, configured to identify multiple execution operations included in each business process among the acquired multiple business processes;

The filtering unit is configured to filter out the execution operations that satisfy the filtering condition among the execution operations included in each business process identified by the operation identification unit, and obtain the functional operations included in the business process.

In combination with the first aspect or any of the above possible implementation manners of the first aspect, a fifth possible implementation manner of the first aspect is also provided, the interface generation unit includes:

an interface generating subunit, configured to generate a service interface that at least realizes the key functional operation;

The information output unit is configured to display the corresponding information of any key function operation on the service interface generated by the interface generation subunit according to the key operation sequence between the key function operations when performing any key function operation. Prompt information for the next key function operation.

In a second aspect, a server is provided, including a memory and a processor;

The memory is used to store multiple acquired business processes;

The processor is configured to identify multiple functional operations included in each business process among the multiple business processes stored in the memory; count key functional operations according to the frequency of occurrence of different functional operations in the multiple business processes; According to the operation sequence of multiple functional operations in each business process, the key operation sequence of the key functional operations is obtained; according to the key functional operations, a service interface is generated, and the key sequence acquisition unit is displayed on the service interface to determine The prompt information of the key operation sequence is used to remind the user of the next key function operation corresponding to any key function operation.

In the third aspect, a service interface processing method is provided, including:

Identify multiple functional operations included in each business process among the acquired multiple business processes;

Counting the frequency of occurrence of different functional operations in the multiple business processes to determine key functional operations;

According to the operation sequence of multiple functional operations in each business process, obtain the key operation sequence of the key functional operations;

According to the key function operation, a service interface is generated, and the prompt information of the key operation sequence is displayed on the service interface, so as to prompt the user for a next key function operation corresponding to any key function operation.

In the first possible implementation manner of the third aspect, the obtaining the key operation sequence of the key functional operations according to the operation sequence of multiple functional operations in each business process includes:

Obtaining the operation sequence of the key functional operations in each business process according to the operation sequence among multiple functional operations in each business process;

Among the plurality of business processes, the operation order of the key function operation that occurs most frequently is taken as the key operation order.

In the second possible implementation manner of the third aspect, the obtaining the key operation sequence of the key functional operations according to the operation sequence of multiple functional operations in each business process includes:

Establishing a directed graph corresponding to each business process, in the directed graph, multiple functional operations are connected according to the operation sequence to form a directional operation path;

Superimpose the directed graph corresponding to each business process, merge the same functional operation and operation path, and obtain the merged directed graph;

According to the operation path between the key function operations in the merged directed graph, determine the operation order of the key function operations; when any two key function operations have two operation paths with different operation directions, select the number of occurrences The most operation path is used as the operation path of any two key function operations;

Deleting non-key functional operations and operation paths corresponding to non-key functional operations in the merged directed graph to obtain a key directed graph including the key functional operations and the operation paths of the key functional operations, the key directed graph The picture is used for displaying in the generated service interface or as the prompt information displayed on the service interface.

In combination with the third aspect or any of the above possible implementation manners of the third aspect, a third possible implementation manner of the third aspect is also provided, wherein among the multiple business processes acquired by the identification, each The multiple functional operations included in the business process and the operation sequence of the multiple functional operations include:

Identify multiple execution operations included in each business process among the acquired multiple business processes;

Among the multiple execution operations included in each business process, the execution operations that meet the filter condition are filtered out to obtain the functional operations included in the business process.

In combination with the third aspect or any of the above possible implementations of the third aspect, a fourth possible implementation of the third aspect is also provided, in which a service interface is generated according to the key function operation, and the The service interface displays the prompt information of the key operation sequence to prompt the user that the next key function operation corresponding to any key function operation includes:

generating a service interface for at least implementing the key functional operations;

When performing any key function operation, according to the key operation sequence between the key function operations, the prompt information of the next key function operation corresponding to the any key function operation is displayed on the service interface

To sum up, the present application provides a service interface processing device and method. The identification unit included in the device identifies the multiple business processes obtained, and determines the multiple functional operations included in each business process and the number of functional operations included in the multiple functional operations. The sequence of operations among them; the statistical unit counts the frequency of occurrence of different functional operations in multiple business processes, and determines the key functional operations, and the key sequence acquisition unit determines the key operation sequence between the key functional operations, so that the interface generation unit can be based on The key function operation generates a service interface, and at the same time, the prompt information of the key operation sequence between the key function operations is displayed on the service interface, so as to remind the user of the next key function operation corresponding to any key function operation. The key function operation is the function operation frequently used by the user, and the key operation sequence is the execution sequence of the key function operation frequently used by the user. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

Description of drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description are only It is an embodiment of the present application, and those skilled in the art can also obtain other drawings according to the provided drawings without creative work.

FIG. 1 is a schematic structural diagram of an embodiment of a service interface processing device provided by an embodiment of the present application;

FIG. 2 is a schematic structural diagram of an identification unit in another embodiment of a service interface processing device provided by an embodiment of the present application;

Fig. 3 is a schematic structural diagram of an interface generation unit in another embodiment of a service interface processing device provided by an embodiment of the present application;

FIG. 3a is a schematic display of a service interface provided by an embodiment of the present application;

Fig. 3b is a schematic display diagram of another service interface provided by the embodiment of the present application;

FIG. 4 is a schematic structural diagram of a key sequence acquisition unit in another embodiment of a service interface processing device provided in an embodiment of the present application;

FIG. 5 is a schematic structural diagram of a key order acquisition unit in another embodiment of a service interface processing device provided by an embodiment of the present application;

Figure 5a is a directed graph corresponding to the business process in the embodiment of the present application;

Figure 5b is a merged directed graph corresponding to the business process in the embodiment of the present application;

Figure 5c is a key directed graph corresponding to the business process in the embodiment of the present application;

Fig. 5d is a schematic display diagram of another service interface provided by the embodiment of the present application;

FIG. 6 is a schematic structural diagram of an embodiment of a server provided by an embodiment of the present application;

FIG. 7 is a flowchart of an embodiment of a method for processing a service interface provided by an embodiment of the present application;

FIG. 8 is a partial flow chart of another embodiment of a method for processing a service interface provided by an embodiment of the present application;

FIG. 9 is a partial flow chart of another embodiment of a service interface processing method provided by the embodiment of the present application;

FIG. 10 is a partial flowchart of another embodiment of a method for processing a service interface according to an embodiment of the present application;

Fig. 11 is a partial flowchart of another embodiment of a service interface processing method according to the embodiment of the present application.

Detailed ways

The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

In the embodiment of the present application, the obtained multiple business processes are identified, and the multiple functional operations included in each business process and the operation sequence between the multiple functional operations are determined; Determine the key functional operations and the key operation sequence between key functional operations, so as to generate a service interface according to the key functional operation, and display the key operation sequence prompts between key functional operations on the service interface at the same time information to prompt the user for the next key function operation corresponding to any key function operation. The key function operation is the function operation frequently used by the user, and the key operation sequence is the execution sequence of the key function operation frequently used by the user. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

FIG. 1 is a schematic structural diagram of an embodiment of a service interface processing device provided in an embodiment of the present application. The device may include:

The identifying unit 101 is configured to identify multiple functional operations included in each business process among the acquired multiple business processes.

A preset number or multiple business processes within a preset time period can be obtained according to actual application conditions.

The number of functional operations included in each business process varies according to the actual operation of the user, and there is an operational sequence among functional operations according to the operation time.

A business process usually has a start point and an end point. In a call center system, a business process usually begins with answering a call and ends with the detection of the next call request. Therefore, different businesses can be identified according to the start point or end point process.

Wherein, multiple business processes can be obtained from the operation log records, and multiple functional operations included in each business process can be identified.

The operation log records the different functional operations performed by the user when using the service system. In the operation log, each functional operation in the business process has a unique identifier, and the start or end point of each business process corresponds to the start or end Identification, business processes can be distinguished according to the start identification or end identification.

The operation log record may be generated from user behavior data captured by the client.

For example, the data of a business process is recorded in the following data operation log:

2012-03-21 07:44:45,919{tag:_start};

2012-03-21 07:44:46,716{tag:input,id:id_a,name:A};

2012-03-21 07:44:47,935{tag:input,id:id_c,name:C};

2012-03-21 07:44:48,575{tag:input,id:id_g,name:G};

2012-03-21 07:44:51,888{tag:input,id:id_h,name:H};

2012-03-21 07:44:53,466{tag:input,id:id_l,name:L};

2012-03-21 07:44:53,466{tag:input,id:id_m,name:M};

2012-03-21 07:46:55,990{tag:input,id:id_o name:O};

2012-03-21 07:44:43,575{tag:_start}.

Among them, 2012-03-2107:44:45,919, etc. represent the operation time, such as March 21, 2012, 7:44:45:919 milliseconds;

tag indicates the type of label in the page, and the label refers to the control corresponding to the functional operation, such as an input box, a form, etc., "start" and "input" are type values, "start" indicates the start type, and "input" indicates the input type;

id indicates the identification of the label, "id-a", "id-b", etc. indicate the identification value;

name indicates the name of the label, "A", "B", "C" and so on are the name values, such as "input box", "form" and so on.

It should be noted that the above is just an example to illustrate the data of the business process. In practical applications, the data of the business process can also include action types (such as mouse click, double-click or keyboard input, etc.), operation element descriptions (such as operation page address ) and other data.

Combined with the above data, a business process can be identified according to the type value "start". In order to facilitate the description of the functional operation, the name of the label is used to uniquely identify the functional operation in this embodiment.

Therefore, the functional operations in this business process include A, C, G, H, L, M, O, and each functional operation has an operation sequence according to the difference in operation time, and the operation sequence determines the execution order of the functional operations Sequence, for example, after functional operation A is executed in the business process, the next functional operation to be executed is functional operation C, etc.

Wherein, in order to quickly realize the identification of the functional operation, the embodiment of the present application may use the MD5 (Message Digest Algorithm, message digest algorithm fifth edition) digest for identification.

Specifically, data such as the label name, label type, operation page address, and action type in each functional operation can be used as MD5 input factors, and the input factors can be separated by "#" to form a character string. Then the string is passed through the MD5 digest algorithm to obtain the MD5 digest. According to different actual situations, the data used as input factors can be different, wherein, in one possible implementation, at least the name of the label of each function operation and The address of the operation page is used as an input factor, that is, the identification of the functional operation can be realized through the obtained MD5 summary.

When performing functional operation recognition, the data to be recognized is first converted into an MD5 digest, and matched with the preset MD5 digest. If there is a matching preset MD5 digest, the functional operation corresponding to the preset MD5 digest is the one to be recognized. The corresponding functional operation of the data.

The preset MD5 digest can be generated in advance according to the data of the business process of the functional operation, and the corresponding relationship between the preset MD5 digest and the corresponding functional operation is saved.

The statistical unit 102 is configured to count the occurrence frequency of different functional operations in the plurality of business processes, and determine key functional operations.

Key functional operations may refer to functional operations frequently used by users.

More specifically, a functional operation whose occurrence frequency is greater than a first preset value may be a key functional operation. The frequency of occurrence refers to the relative number of occurrences of functional operations in multiple business processes, and specifically may be a ratio of the number of occurrences of functional operations to the total number of business processes.

Of course, in this embodiment of the present application, key functional operations may also be determined according to the occurrence times of the functional operations, and functional operations whose occurrence times are greater than a certain threshold are regarded as key functional operations.

At least some of the business processes in multiple business processes may include the same functional operations, and the same functional operations may also be included in the same business process, but the order of operations in the business processes is different. The frequency of occurrence of a functional operation indicates whether the user frequently uses the functional operation.

Therefore, key functional operations can be determined according to the frequency of occurrence of different functional operations in multiple business processes.

Wherein, in a possible implementation manner, the first preset value may specifically be 1, and when the first preset value is 1, a functional operation whose occurrence frequency is greater than the first preset value is an actual scene of a key functional operation for:

Key functional operations are necessarily present in each of the multiple business processes.

The functional operations necessarily included in each of the multiple business processes are key functional operations.

Another practical scenario is:

Each business process of a part of the multiple business processes includes multiple key functional operations, while each business process of the other part of the business processes does not include key functional operations.

Of course, when the actual scenario of the same functional operation is not included in each of the multiple business processes, the preset value may be a value less than or equal to 1, which may be determined according to actual application conditions.

Wherein, the occurrence frequency of the functional operation can be determined according to the occurrence frequency of the functional operation in multiple business processes. For example, in 10 business processes, if the occurrence frequency of the first functional operation is 8, then the occurrence frequency of the first functional operation is 8 /10=0.8, and the occurrence frequency of the second function operation is 12, then the occurrence frequency of the second function operation is 12/10=1.2.

The key sequence obtaining unit 103 is configured to obtain the key operation sequence among the key functional operations according to the operation sequence between multiple functional operations in each business process identified by the identification unit 101 .

Since each functional operation in each business process identified by the identification unit 101 has an operation time, the operation order among each functional operation can be determined according to the operation time.

According to the operation sequence of key functional operations in each business process, the key operation sequence among key functional operations can be determined. The order of key operations determines the order in which key functions that are frequently used by users are executed.

For example, assuming that there are five specific business processes obtained, the functional operations included in the first business process are arranged in the order of operations: A→C→G→H→L→M→R;

The functional operations included in the second business process are arranged in the order of operations: C→G→H→J→L→M→O→R;

The functional operations included in the third business process are arranged according to the order of operations: B→C→G→H→J→L→M→O→R;

The functional operations included in the fourth business process are arranged in the order of operations: B→C→D→G→H→M→R→S;

The functional operations included in the fifth business process are arranged in the order of operations: C→D→G→I→M→O→R.

According to the occurrence frequency of different functional operations in the above five business processes, the key functional operations can be determined.

Assuming that the functional operations that must appear in each business process are key functional operations, it can be seen that the key functional operations in the five business processes are C, G, M, and R. According to the operation sequence of functional operations in each business process and the order of operation time, it can be obtained that in the 5 business processes, the operation sequence of key functional operations is: C→G→M→R, so the operation sequence is as The key sequence of operations for key functional operations.

The interface generation unit 104 is configured to generate a service interface according to the key function operations determined by the statistics unit 102, and display prompt information of the key operation order between the key function operations determined by the key order acquisition unit 103 on the service interface , to prompt the user for the next key function operation corresponding to any key function operation.

After the key functional operations are determined, a service interface that can at least realize the key functional operations can be generated.

At the same time, the prompt information of the key operation sequence between the key function operations is displayed on the service interface, so as to remind the user of the next key function operation corresponding to each key function operation, so that when the user performs a key function operation through the service interface, he can quickly The next key functional operation that may be performed is determined accurately, and the intelligent recommendation of functional operation is realized.

In this embodiment, the identifying unit identifies the acquired multiple business processes, and determines the multiple functional operations included in each business process and the operation sequence between the multiple functional operations; the statistical unit counts different functional operations in multiple The frequency of occurrence in the business process determines the key functional operations, and the key sequence acquisition unit determines the key operation sequence among the key functional operations, so that the interface generation unit can generate the service interface according to the key functional operations, and at the same time in the service interface Display the prompt information of the key operation sequence among the key function operations, so as to prompt the user for the next key function operation corresponding to any key function operation. The key function operation is the function operation frequently used by the user, and the key operation sequence is the execution sequence of the key function operation frequently used by the user. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

Wherein, in an application scenario of the embodiment of the present application, the identification unit 101 identifies multiple business processes obtained, and the multiple business processes may be specifically obtained by one client, so it may be realized according to the business processes obtained by different clients. For the generation of different service interfaces, there are certain differences in the functional operations that are often used by different users when using the service system. However, through the embodiment of the present application, the generated service interface can be made to meet the needs of specific users, and the user's individuality can be realized. The generation of the service interface further improves the operation efficiency.

Wherein, the identification unit 101 can be triggered to execute periodically, so that the service interface processing apparatus can be executed periodically.

Since the operations included in a business process include not only the functional operations that the service system can provide, but also other meaningless operations, such as operations without names and labels, these operations may be due to the lack of information in the user operation service interface. The actions triggered by the output area, such as rapid and repeated clicks on the blank operation area, will also be recorded in the business process.

In order to quickly identify functional operations, in another embodiment of a service interface processing device provided in an embodiment of the present application, as shown in FIG. 2 , the identification unit 101 may further include:

The operation identifying unit 201 is configured to identify multiple operations included in each business process among the acquired multiple business processes.

The filtering unit 202 is configured to filter out operations satisfying the filtering conditions in each business process, and obtain functional operations included in the business process.

The filter condition can be set according to actual application conditions.

As a possible implementation manner, the filter condition may refer to operations such as no-label name or no-label identifier.

According to whether the data corresponding to each operation in the business process includes the name of the label or the identification of the label, etc., such as including the name of the label or the identification of the label, it can be determined that the operation is a functional operation.

As another possible implementation manner, operations that occur consecutively in the same business process more than a certain threshold may also be determined as meaningless operations. Operations with a large number of consecutive occurrences indicate that the operation may be an unintentional operation by the user, or a malicious operation performed by the user. Filtering out operations that are determined to be meaningless can improve the accuracy of determining key function operations.

Wherein, the interface generating unit 104 generates a service interface according to the key function operation determined by the statistics unit 102, and controls capable of realizing the key function operation can be displayed in the service interface, and the corresponding key function operation can be realized by operating the control.

When the interface generation unit 104 generates the service interface, the prompt information of the key operation order displayed can be implemented in various ways, for example, an arrow is set between controls corresponding to two key function operations adjacent to the operation order Indicating signs, displaying a text prompt box "The next key function operation is XX" etc. at a predetermined position on the service interface. Wherein, the efficiency of determining the next key function operation can be further improved by setting an arrow indicating mark between controls corresponding to two key function operations adjacent to the operation sequence.

As another possible implementation, as shown in FIG. 3 , in yet another embodiment of a service interface processing device provided in an embodiment of the present application, the interface generating unit 104 may further include:

The interface generation subunit 301 is configured to generate a service interface that at least realizes the key functional operation.

The information output unit 302 is configured to display any key function operation in the service interface generated by the interface generating subunit 301 according to the key operation sequence among the key function operations when performing any key function operation Prompt information for the next key function operation.

In the generated service interface, at least the key functional operations can be realized.

When the user executes any key function operation through the service interface generated by the interface generating subunit, the generated service interface can display the information of any key function operation according to the key operation sequence among the key function operations. Prompt information for the next key function operation.

For example, in Fig. 3a, it shows a schematic display diagram of a service interface generated by the interface generation subunit, the service interface can at least realize the key functional operations C, G, M, R, and display the key functional operations C, G in the service interface , M, R controls 200. The key operation sequence of C, G, M, R is: C→G→M→R.

When the key function operation G is currently executed, according to the sequence of key operations, it can be seen that the next key operation that may be performed is the key function operation M. At this time, the service interface can be as shown in Figure 3b. An arrow mark 300 pointing from the control G to the control M is displayed between the controls M corresponding to the key function operation M, and the arrow mark 300 is the displayed prompt information. According to the arrow mark 300, the user can quickly determine the key function operation M, which reduces the search time in the service interface.

In this embodiment, the prompt information of the key operation sequence among the key function operations is displayed on the generated service interface, so as to remind the user of the next key function operation corresponding to any key function operation. The key function operations are statistically frequently used functional operations by users, and the key operation sequence is the execution order of the more frequently used key function operations by users. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

Wherein, the key sequence acquisition unit 103 can obtain the key operation sequence of the key functional operations according to the operation sequence of multiple functional operations in each business process identified by the identification unit, and there may be multiple implementations.

In a possible implementation, as shown in FIG. 4 , in yet another embodiment of a service interface processing device provided in an embodiment of the present application, the key order acquiring unit 103 may further include:

The first obtaining unit 401 is configured to obtain the operation sequence of the key functional operations in each business process according to the operation sequence among multiple functional operations in each business process.

The second acquisition unit 402 is configured to, according to the operation order acquired by the first acquisition unit 401, among the plurality of business processes, take the operation order of the key function operation that occurs most frequently as the key operation of the key function operation order. Since the operation sequence of key functional operations in each business process may be different, for example, for key functional operations C, G, M, R, the operation sequence in one business process may be C→G→M→R, and in another The sequence of operations in a business process may be C→G→R→M, or C→R→G→M.

According to the operation order of key function operations in each business process acquired by the first acquisition unit 401, the second acquisition unit 402 may use the operation order of the key function operations that occurs most frequently as the key operation order.

In another possible implementation, as shown in FIG. 5 , in yet another embodiment of a service interface processing device provided in an embodiment of the present application, the key order obtaining unit 103 may further include:

The establishing unit 501 is configured to establish a directed graph corresponding to each business process, in which a plurality of functional operations are connected according to an operation sequence to form an operation path with directions;

The merging unit 502 is configured to superimpose the directed graph corresponding to each business process, merge the same functional operation and operation path, and obtain the merged directed graph;

The key order acquisition subunit 503 is used to determine the operation order of the key function operations according to the operation paths between the key function operations in the merged directed graph; when any two key function operations have two operation paths with different operation directions When , select the operation path with the most occurrences as the operation path of any two key function operations;

The generation unit 504 is configured to delete non-key functional operations and operation paths corresponding to non-key functional operations in the merged directed graph obtained by the merging unit 502, to obtain a key directed graph including the key functional operations. Similarly, in the key In a directed graph, when any two key function operations have two operation paths with different operation directions, select the operation path with the most occurrences as the operation path of any two key function operations;

By means of a directed graph, the operation path between key functional operations can be quickly determined through the obtained merged directed graph. Of course, the merged directed graph can also be used in other business applications, such as quickly determining popular functional operations and operation paths.

The key directed graph includes only key functional operations and operation paths between key functional operations.

The key directed graph can be displayed in the generated service interface.

Still taking the above five business processes as an example, Figure 5a shows the directed graphs corresponding to the five business processes, and Figure 5b shows the merged directed graph corresponding to the five business processes in Figure 5a , Figure 5c is the key directed graph corresponding to Figure 5b.

From Figure 5a and Figure 5b, it can be seen that in the process of merging, there are five key operation paths in the same operation direction from C to G, including two types of key operation paths, namely C→G, and C→D→G; G There are five critical operation paths with the same operation direction to M, including three types of critical operation paths, namely G→K→M, G→L→M and G→H→M (or J or K→M); M There are 5 critical operation paths with the same operation direction to R, including 2 types of critical operation paths. That is, M→R and M→O→R.

Therefore, in the merged directed graph, the key operation path C→G→M→R of the key functional operations C, G, M, R can be determined. Thus it can be determined that the key operation sequence of C, G, M, R is: C→G→M→R.

When any two key function operations have two operation paths with different operation directions, select the operation path with the most occurrences as the operation path of any two key function operations. For example, the operation paths included in M and R are: M→R And R→M, the current number of occurrences of M→R is greater than the number of occurrences of R→M, then select M→R as the operation path of M and R, so that it can be determined that in the key operation sequence, M is executed first, and then R is executed .

FIG. 5c is a directed graph including key functional operations and operation paths between key functional operations obtained after deleting non-critical functional operations and paths corresponding to non-critical functional operations in FIG. 5b.

In this embodiment, the key directed graph generated by the generating unit 104 may also be displayed in the service interface generated by the interface generating unit 104. As a possible implementation, since the key directed graph includes directional The operation path, the operation path indicates the execution order of key function operations, and the user can quickly determine the next key function operation according to the operation path, so the key directed graph can be used as the prompt information. As shown in FIG. 5d , it is another display diagram of the generated service interface. When the service interface displays at least controls corresponding to key functional operations, the key directed graph is displayed at the same time.

In this embodiment, the multiple business processes obtained are identified by the identification unit, and the multiple functional operations included in each business process and the operation sequence among the multiple functional operations are determined; The frequency of occurrence in each business process determines the key functional operations, and the key sequence acquisition unit quickly determines the key operational sequence between key functional operations according to the operational sequence of key functional operations in each business process by means of a directed graph. , so that the interface generation unit can generate a service interface according to the key function operation, and at the same time display the prompt information of the key operation sequence between the key function operations on the service interface, so as to prompt the user for the next key function operation corresponding to any key function operation . The key function operations are statistically frequently used functional operations by users, and the key operation sequence is the execution order of the more frequently used key function operations by users. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

The service interface processing device described in the above embodiments can be integrated into the background server of the service system in practical applications. By deploying the service interface processing device in the embodiment of the present application, the service interface generated by the server of the service system can enable users to When executing a business process, the functional operation that needs to be performed can be determined in the shortest time, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

It can be known from the above description that those skilled in the art can clearly understand that the present application can be realized by means of software plus necessary general hardware platform. Therefore, referring to FIG. 6 , an embodiment of the present application further provides a server, where the server includes at least a processor 601 and a memory 602 .

The storage 601 is configured to store multiple acquired business processes.

Wherein, the plurality of business processes may specifically be captured by the client and transmitted to the server.

The processor 602 is configured to identify multiple functional operations included in each of the multiple business processes stored in the memory; count the frequency of occurrence of different functional operations in the multiple business processes, and determine key functional operations ; According to the operation sequence of multiple functional operations in each business process, obtain the key operation sequence of the key function operation; according to the key function operation, generate a service interface, and display the key sequence acquisition unit on the service interface The prompt information of the determined sequence of key operations is used to prompt the user of the next key function operation corresponding to any key function operation.

The memory may be a high-speed RAM memory, or may be a non-volatile memory (non-volatile memory), such as at least one disk memory.

The processor may be a central processing unit CPU, or an Application Specific Integrated Circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present invention.

The server provided by the embodiment of the present application can be applied to different service systems, especially to the IPCC (IP Call Center, IP call center) system, because the operator usually uses some functional operations in the service system with high frequency, such as Call access, quick search, information acquisition, work order filling, sending short messages, etc. Through the embodiment of the present application, the intelligent layout of the service interface can be realized, and the individual needs of different operators can be met. For example, for an operator whose frequently used function operations are call access and sending short messages, the generated service interface It can include a shortcut trigger control for implementing call access and sending short messages. If the operator usually executes call access first and then executes sending short messages, the corresponding prompt information can be displayed on the service interface to prompt the user to execute the call. When accessing, the trigger control for sending short messages can be quickly found, thereby reducing manual input operations, saving time, improving service quality, reducing call duration, and improving operational efficiency.

Fig. 7 is a flowchart of an embodiment of a method for processing a service interface provided in an embodiment of the present application, and the method may include the following steps:

701: Identify multiple functional operations included in each business process among the acquired multiple business processes.

702: Count occurrence frequencies of different functional operations in the multiple business processes, and determine key functional operations.

703: Obtain the key operation sequence of the key functional operations according to the operation sequence of the multiple functional operations in each business process.

704: Generate a service interface according to the key function operation, and display prompt information of the key operation sequence on the service interface, so as to prompt the user for a next key function operation corresponding to any key function operation.

In this embodiment, by identifying the multiple business processes acquired, the multiple functional operations included in each business process and the operation sequence between the multiple functional operations are determined; According to the frequency of occurrence in , determine the key functional operations and the key operation sequence between key functional operations, so that according to the key functional operations, the service interface can be generated, and at the same time, the key operation sequence between key functional operations can be displayed on the service interface Prompt information to prompt the user for the next key function operation corresponding to any key function operation. The key function operations are statistically frequently used functional operations by users, and the key operation sequence is the execution order of the more frequently used key function operations by users. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

Wherein, the multiple business processes of the record may be obtained by a client,

Because there are certain differences in the functional operations that are often used by different users when using the service system, the embodiment of the application can make the generated service interface a service interface that meets the needs of specific users, realizing the generation of user personalized service interfaces. The operating efficiency is further improved.

Since the operations included in a business process include not only the functional operations that the service system can provide, but also other meaningless operations, such as operations without names and labels, these operations may be due to the lack of information in the user operation service interface. The actions triggered by the output area, such as rapid and repeated clicks on the blank operation area, will also be recorded in the business process.

In order to quickly identify functional operations, in another embodiment of a method for generating a service interface provided by an embodiment of this application, as shown in FIG. 8 , among the multiple business processes identified and acquired in step 701, each business process includes Multiple functional operations can include:

801: Identify multiple operations included in each business process among the acquired multiple business processes.

802: Filter out the operations that satisfy the filter condition among the execution operations included in each business process, and obtain the functional operations included in the business process.

The filter condition can be set according to actual application conditions.

As a possible implementation manner, the filter condition may refer to an execution operation such as no-label name or no-label identifier.

Whether the operation is a functional operation can be determined by whether the data corresponding to each operation in the business process includes the name of the label or the identification of the label.

As another possible implementation manner, operations that occur consecutively in the same business process more than a threshold may also be determined as meaningless operations. Operations with a large number of consecutive occurrences indicate that the operation may be an unintentional operation by the user, or a malicious operation performed by the user. Filtering out operations that are determined to be meaningless can improve the accuracy of determining key function operations.

Wherein, through the service interface generated by the embodiment of the present application, the control that can realize the key function operation can be displayed in the service interface, and the corresponding key function operation can be realized by operating the control.

In the generated service interface, the prompt information of the key operation order is displayed, and the prompt information may be implemented in various ways, for example, an arrow indicator is set between controls corresponding to two key function operations adjacent to the operation order.

In yet another embodiment of a method for generating a service interface provided in an embodiment of the present application, as shown in FIG. 9 , in step 704, a service interface is generated according to the key functional operations, and the key operations are displayed on the service interface Prompt information in order to remind the user of the next key function operation corresponding to any key function operation may include:

901: Generate a service interface that implements at least the key functional operations.

902: When performing any key function operation, display prompt information of a next key function operation corresponding to the any key function operation on the service interface according to the key operation sequence among the key function operations.

In this embodiment, the prompt information of the key operation sequence among the key function operations is displayed on the generated service interface, so as to remind the user of the next key function operation corresponding to any key function operation. The key function operations are statistically frequently used functional operations by users, and the key operation sequence is the execution order of the more frequently used key function operations by users. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

Wherein, in step 703, according to the operation sequence of multiple functional operations in each business process identified by the identification unit, there may be multiple implementations for obtaining the key operation sequence of the key functional operations.

In a possible implementation, as shown in FIG. 10 , in yet another embodiment of a method for generating a service interface provided in an embodiment of the present application, step 703 may include:

1001: Obtain the operation sequence of the key functional operations in each business process according to the operation sequence among multiple functional operations in each business process.

1002: According to the acquired operation sequence, among the plurality of business processes, use the operation sequence of the key function operation that occurs most frequently as the key operation sequence of the key function operation.

Since the operation sequence of key functional operations in each business process may be different, for example, for key functional operations C, G, M, R, the operation sequence in one business process may be C→G→M→R, and in another The sequence of operations in a business process may be C→G→R→M, or C→R→G→M.

According to the acquired operation sequence of key function operations in each business process, the operation sequence with the most occurrences can be taken as the key operation sequence.

In another possible implementation, as shown in FIG. 11 , in yet another embodiment of a method for generating a service interface provided in an embodiment of the present application, step 703 may include:

1101: Establish a directed graph corresponding to each business process, in the directed graph, multiple functional operations are connected according to the operation sequence to form a directional operation path;

1102: Superimpose the directed graphs corresponding to each business process, merge the same functional operations and operation paths, and obtain the merged directed graph.

1103: According to the operation path between the key function operations in the merged directed graph, determine the operation order of the key function operations; when any two key function operations have two operation paths with different operation directions, select the number of occurrences The most operational path is used as the operational path for any two key function operations.

1104: Delete the non-key functional operations and the operation paths corresponding to the non-key functional operations in the merged directed graph to obtain a key directed graph including the key functional operations and the operation paths between the key functional operations.

Similarly, in the key directed graph, when any two key function operations have two operation paths with different operation directions, the operation path with the most occurrences is selected as the operation path of any two key function operations.

By means of a directed graph, the operation path between key functional operations can be quickly determined through the obtained merged directed graph. Of course, the merged directed graph can also be used in other business applications, such as quickly determining popular functional operations and operation paths.

The key directed graph includes only key functional operations and operation paths between key functional operations.

The key directed graph can be displayed in the generated service interface.

The key directed graph that can also be generated in the service interface generated in this embodiment, as a possible implementation, since the key directed graph includes directional operation paths between key function operations, the operation path represents the key function According to the order of operation execution, the user can quickly determine the next key function operation according to the operation path, so the key directed graph can be used as the prompt information. As shown in FIG. 5d , it is another display diagram of the generated service interface. When the service interface displays at least controls corresponding to key functional operations, the key directed graph is displayed at the same time.

In this embodiment, by identifying the multiple business processes acquired, the multiple functional operations included in each business process and the operation sequence between the multiple functional operations are determined; According to the frequency of occurrence in the key function operation, and according to the operation sequence of the key function operation in each business process, the key operation sequence between the key function operations is quickly determined by using the directed graph method, so that according to the key function operation , the service interface can be generated, and at the same time, the prompt information of the key operation sequence between the key function operations can be displayed on the service interface, so as to prompt the user for the next key function operation corresponding to any key function operation. The key function operations are statistically frequently used functional operations by users, and the key operation sequence is the execution order of the more frequently used key function operations by users. Therefore, the user can determine the functional operation to be performed in the shortest time when executing the business process, which is convenient and fast, reduces the operation time, and improves the operation efficiency.

For the aforementioned method embodiments, for the sake of simple description, they are expressed as a series of action combinations, but those skilled in the art should know that the application is not limited by the described action sequence, because according to the application, Certain steps may be performed in other orders or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification belong to preferred embodiments, and the actions and modules involved are not necessarily required by this application.

Optionally, the server described in FIG. 6 may be used to execute any service interface processing method provided in FIGS. 5 to 7 in the embodiment of the present application.

Each embodiment in this specification is described in a progressive manner, each embodiment focuses on the difference from other embodiments, and the same and similar parts of each embodiment can be referred to each other. As for the device disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and for the related part, please refer to the description of the method part.

Finally, it should also be noted that in this text, relational terms such as first and second etc. are only used to distinguish one entity or operation from another, and do not necessarily require or imply that these entities or operations, any such actual relationship or order exists. Furthermore, the term "comprises", "comprises" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus comprising a set of elements includes not only those elements, but also includes elements not expressly listed. other elements of or also include elements inherent in such a process, method, article, or device. Without further limitations, an element defined by the phrase "comprising a ..." does not exclude the presence of additional identical elements in the process, method, article or apparatus comprising said element.

For the convenience of description, when describing the above devices, functions are divided into various units and described separately. Of course, when implementing the present application, the functions of each unit can be implemented in one or more pieces of software and/or hardware.

It can be known from the above description of the implementation manners that those skilled in the art can clearly understand that the present application can be implemented by means of software plus necessary general-purpose hardware. Based on this understanding, the essence of the technical solution of this application or the part that contributes to the prior art can be embodied in the form of software products, and the computer software products can be stored in storage media, such as ROM/RAM, disk , CD, etc., including several instructions to make a computer device (which may be a personal computer, server, or network device, etc.) execute the methods described in various embodiments or some parts of the embodiments of the present application.

The above description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be apparent to those skilled in the art, and the general principles defined herein can be implemented in other embodiments without departing from the scope of protection of the present application. Therefore, the present application will not be limited to the embodiments shown herein, but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims (12)

1. A service interface processing device, characterized in that, comprising: An identification unit, configured to identify multiple functional operations included in each business process among the acquired multiple business processes; A statistical unit, configured to count the frequency of occurrence of different functional operations in the plurality of business processes, and determine key functional operations; A key sequence acquisition unit, configured to acquire the key operation sequence of the key functional operations according to the operational sequence of multiple functional operations in each business process identified by the identification unit; An interface generation unit, configured to generate a service interface according to the key function operations determined by the statistical unit, and display prompt information of the key operation order determined by the key order acquisition unit on the service interface, so as to prompt the user for any For the next key function operation corresponding to the key function operation, a key directed graph is displayed in the generated service interface. The key directed graph includes directional operation paths between key function operations, and the operation path indicates the order in which key function operations are executed In sequence, the user can quickly determine the next key function operation according to the operation path, the key directed graph is used as the prompt information, and the service interface also displays controls corresponding to the key function operation. 2. The device according to claim 1, wherein the statistical unit is specifically configured to count functional operations whose frequency of occurrence is greater than a first preset value among the plurality of business processes, and determine that the functional operations are key Functional operation. 3. The device according to claim 1 or 2, wherein the key order obtaining unit comprises: The first acquisition unit is configured to acquire the operation order of the key functional operations in each business process according to the operation order among multiple functional operations in each business process; The second acquisition unit is configured to, according to the operation order of the key function operations in each business process acquired by the first acquisition unit, among the plurality of business processes, the key function operation that occurs most frequently The sequence of operations is the key sequence of operations. 4. The device according to claim 1 or 2, wherein the key order obtaining unit comprises: The establishment unit is used to establish a directed graph corresponding to each business process, in which a plurality of functional operations are connected according to the operation order to form a directional operation path; The merging unit is used to superimpose the directed graph corresponding to each business process, merge the same functional operation and operation path, and obtain the merged directed graph; The key order acquisition subunit is used to determine the operation order of the key function operations according to the operation path between the key function operations in the merged directed graph; when any two key function operations have two operations with different operation directions When selecting a path, select the operation path with the most occurrences as the operation path for any two key function operations; A generating unit, configured to delete non-key operations and operation paths corresponding to non-key functional operations in the merged directed graph obtained by the merging unit, to obtain a key directed graph including the key functional operations and the operation paths of the key functional operations , the key directed graph is used to display in the generated service interface. 5. The device according to claim 1 or 2, wherein the identification unit comprises: An operation identification unit, configured to identify multiple execution operations included in each business process among the acquired multiple business processes; The filtering unit is configured to filter out the execution operations that satisfy the filtering condition among the execution operations included in each business process identified by the operation identification unit, and obtain the functional operations included in the business process. 6. The device according to claim 1 or 2, wherein the interface generation unit comprises: an interface generating subunit, configured to generate a service interface that at least realizes the key functional operation; The information output unit is configured to display the corresponding information of any key function operation on the service interface generated by the interface generation subunit according to the key operation sequence between the key function operations when performing any key function operation. Prompt information for the next key function operation. 7. A server, comprising a memory and a processor; The memory is used to store multiple acquired business processes; The processor is configured to identify multiple functional operations included in each business process among the multiple business processes stored in the memory; count the frequency of occurrence of different functional operations in the multiple business processes, and determine key functional operations; According to the operation sequence of multiple functional operations in each business process, the key operation sequence of the key functional operations is obtained; according to the key functional operations, a service interface is generated, and a prompt of the key operation sequence is displayed on the service interface information to prompt the user for the next key function operation corresponding to any key function operation, and the generated service interface displays a key directed graph, the key directed graph includes directional operation paths between key function operations, and the operation The path represents the execution order of key function operations, and the user can quickly determine the next key function operation according to the operation path, and the key directed graph is used as the prompt information. 8. A method for processing a service interface, comprising: Identify multiple functional operations included in each business process among the acquired multiple business processes; Counting the frequency of occurrence of different functional operations in the multiple business processes to determine key functional operations; According to the operation sequence of multiple functional operations in each business process, obtain the key operation sequence of the key functional operations; According to the key function operation, a service interface is generated, and the prompt information of the key operation sequence is displayed on the service interface, so as to remind the user of the next key function operation corresponding to any key function operation, and the key function is displayed in the generated service interface. A directed graph, the key directed graph includes directional operation paths between key function operations, the operation path represents the execution order of key function operations, and the user can quickly determine the next key function operation according to the operation path, the said The key directed graph is used as the prompt information, and the service interface also displays controls corresponding to the key function operations. 9. The method according to claim 8, characterized in that, according to the operation sequence of multiple functional operations in each business process, obtaining the key operation sequence of the key functional operations comprises: Obtaining the operation sequence of the key functional operations in each business process according to the operation sequence among multiple functional operations in each business process; Among the plurality of business processes, the operation order of the key function operation that occurs most frequently is taken as the key operation order. 10. The method according to claim 8, characterized in that, according to the operation sequence of multiple functional operations in each business process, obtaining the key operation sequence of the key functional operations comprises: Establishing a directed graph corresponding to each business process, in the directed graph, multiple functional operations are connected according to the operation sequence to form a directional operation path; Superimpose the directed graph corresponding to each business process, merge the same functional operation and operation path, and obtain the merged directed graph; According to the operation path between the key function operations in the merged directed graph, determine the operation order of the key function operations; when any two key function operations have two operation paths with different operation directions, select the number of occurrences The most operation path is used as the operation path of any two key function operations; Deleting non-key functional operations and operation paths corresponding to non-key functional operations in the merged directed graph to obtain a key directed graph including the key functional operations and the operation paths of the key functional operations, the key directed graph The graph is used for display in the generated service interface. 11. The method according to any one of claims 8-10, characterized in that, among the plurality of business processes acquired by the identification, the multiple functional operations included in each business process and the operations of the multiple functional operations The sequence includes: Identify multiple execution operations included in each business process among the acquired multiple business processes; Among the multiple execution operations included in each business process, the execution operations that meet the filter condition are filtered out to obtain the functional operations included in the business process. 12. The method according to any one of claims 8-10, characterized in that a service interface is generated according to the key function operation, and prompt information of the key operation sequence is displayed on the service interface to prompt the user The next key functional operation corresponding to each key functional operation includes: generating a service interface for at least implementing the key functional operations; When performing any key function operation, according to the key operation sequence among the key function operations, the prompt information of the next key function operation corresponding to the any key function operation is displayed on the service interface.