CN104951920B

CN104951920B - service interface processing device and method

Info

Publication number: CN104951920B
Application number: CN201410112713.7A
Authority: CN
Inventors: 卢信先; 唐朝辉
Original assignee: Huawei Technologies Co Ltd
Current assignee: Huawei Technologies Co Ltd
Priority date: 2014-03-24
Filing date: 2014-03-24
Publication date: 2019-12-17
Anticipated expiration: 2034-03-24
Also published as: CN104951920A

Abstract

The embodiment of the application provides a service interface processing device and a method, wherein the device comprises: the identification unit is used for identifying a plurality of functional operations included in each acquired business process; the statistical unit is used for counting the occurrence frequency of different functional operations in the plurality of business processes and determining key functional operations; a key sequence acquiring unit, configured to acquire a key operation sequence of the key function operation according to the operation sequence of the multiple function operations in each business process identified by the identifying unit; and the interface generating unit is used for generating a service interface according to the key function operation determined by the counting unit and displaying the prompt information of the key operation order determined by the key order acquiring unit on the service interface. Through the service interface obtained by the embodiment of the application, the user operation time is reduced, and the operation efficiency is improved.

Description

Service interface processing device and method

Technical Field

The application relates to the technical field of computers, in particular to a service interface processing device and method.

Background

the service interface is an operation interface output by a service system when a service person such as a customer representative provides service for a customer.

The service system can provide different functional operations, such as multimedia call access, quick search, information acquisition, work order filling, short message sending and the like by taking a call center as an example.

the service interface can realize shortcut operations of different function operations, but due to limited display content of the service interface, the service interface can only realize shortcut operations of part of function operations, and other function operations need to enter other function interfaces provided by the service system through the service interface to be realized.

In order to improve the operation efficiency of service personnel, in the prior art, usually, the function operations frequently used by the service personnel are counted according to the access amount of the function operations, and the function operations are preferentially displayed on a service interface as shortcut operations, so that the optimization of the service interface is realized.

However, in the process of implementing the present invention, the inventor finds that, in the conventional manner of determining a shortcut operation and displaying the shortcut operation on a service interface by counting the access amount of the function operation, behaviors, real appeal, and the like of a user when using a system cannot be deeply disclosed, and statistical data cannot effectively guide interface optimization, so that the operation efficiency is still low.

disclosure of Invention

The embodiment of the application provides a service interface processing device and method, and the operation efficiency is improved.

In order to achieve the above purpose, the present application provides the following technical solutions:

In a first aspect, a service interface processing apparatus is provided, including:

the identification unit is used for identifying a plurality of functional operations included in each acquired business process;

The statistical unit is used for counting the occurrence frequency of different functional operations in the plurality of business processes and determining key functional operations;

a key sequence acquiring unit, configured to acquire a key operation sequence of the key function operation according to the operation sequence of the multiple function operations in each business process identified by the identifying unit;

and the interface generating unit is used for generating a service interface according to the key function operation determined by the counting unit, and displaying the prompt information of the key operation order determined by the key order acquiring unit on the service interface so as to prompt a user of the next key function operation corresponding to any key function operation.

In a first possible implementation manner of the first aspect, the statistics unit is specifically configured to count, in the multiple service flows, a function operation whose occurrence frequency is greater than a first preset value, and use the function operation as a key function operation.

With reference to the first aspect or the first possible implementation manner of the first aspect, there is further provided a second possible implementation manner of the first aspect, where the critical order obtaining unit includes:

The first acquisition unit is used for acquiring the operation sequence of the key function operation in each business process according to the operation sequence among the plurality of function operations in each business process;

And a second obtaining unit, configured to, according to the operation order of the key function operation in each business process obtained by the first obtaining unit, take, as a key operation order, an operation order of the key function operation that occurs the most frequently among the multiple business processes.

with reference to the first aspect or the first possible implementation manner of the first aspect, a third possible implementation manner of the first aspect is further provided, where the critical order obtaining unit includes:

The system comprises an establishing unit, a processing unit and a processing unit, wherein the establishing unit is used for establishing a directed graph corresponding to each business process, and in the directed graph, a plurality of functional operations are connected according to an operation sequence to form an operation path with a direction;

The merging unit is used for overlapping the directed graphs corresponding to the business processes and merging the same functional operation and operation path to obtain a merged directed graph;

A key order obtaining subunit, configured to determine, according to an operation path between key function operations in the merged directed graph, an operation order of the key function operations; when any two key functions operate operation paths with two different operation directions, selecting the operation path with the most occurrence times as the operation path operated by any two key functions;

And the generating unit is configured to delete the non-key operation and the operation path corresponding to the non-key function operation in the merged digraph obtained by the merging unit, so as to obtain a key digraph including the key function operation and the operation path of the key function operation, where the key digraph is used for displaying in the generated service interface or serving as the prompt information displayed by the service interface.

With reference to the first aspect or any one of the foregoing possible implementations of the first aspect, in a fourth possible implementation of the first aspect, the identifying unit includes:

the operation identification unit is used for identifying a plurality of execution operations included in each acquired business process;

And the filtering unit is used for filtering out the execution operation meeting the filtering condition in a plurality of execution operations included in each business process identified by the operation identification unit to obtain the functional operation included in the business process.

With reference to the first aspect or any one of the foregoing possible implementations of the first aspect, there is further provided a fifth possible implementation of the first aspect, where the interface generating unit includes:

the interface generating subunit is used for generating a service interface for at least realizing the key function operation;

And the information output unit is used for displaying prompt information of the next key function operation corresponding to any key function operation in the service interface generated by the interface generation subunit according to the key operation sequence among the key function operations when any key function operation is executed.

in a second aspect, a server is provided, comprising a memory and a processor;

The memory is used for storing the acquired multiple business processes;

the processor is used for identifying a plurality of functional operations included in each business process in a plurality of business processes stored in the memory; counting key function operations according to the occurrence frequency of different function operations in the plurality of business processes; acquiring a key operation sequence of the key function operation according to the operation sequence of the function operations in each business process; and generating a service interface according to the key function operation, and displaying prompt information of the key operation order determined by the key order acquisition unit on the service interface so as to prompt a user of a next key function operation corresponding to any key function operation.

In a third aspect, a service interface processing method is provided, including:

Identifying a plurality of functional operations included in each of the obtained plurality of business processes;

counting the occurrence frequency of different functional operations in the plurality of business processes, and determining key functional operations;

Acquiring a key operation sequence of the key function operation according to the operation sequence of the plurality of function operations in each service flow;

and generating a service interface according to the key function operation, and displaying prompt information of the key operation sequence on the service interface so as to prompt a user of a next key function operation corresponding to any key function operation.

In a first possible implementation manner of the third aspect, the obtaining, according to the operation order of the plurality of function operations in each business process, a key operation order of the key function operation includes:

Acquiring the operation sequence of the key function operation in each business process according to the operation sequence among the plurality of function operations in each business process;

and in the plurality of business processes, taking the operation sequence of the key function operation with the largest occurrence number as a key operation sequence.

In a second possible implementation manner of the third aspect, the obtaining, according to the operation order of the plurality of function operations in each business process, a key operation order of the key function operation includes:

Establishing a directed graph corresponding to each business process, wherein in the directed graph, a plurality of functional operations are connected according to an operation sequence to form an operation path with a direction;

Superposing the directed graphs corresponding to the business processes, and combining the same functional operation and operation path to obtain a combined directed graph;

Determining the operation order of the key function operations according to the operation paths among the key function operations in the merged directed graph; when any two key functions operate operation paths with two different operation directions, selecting the operation path with the most occurrence times as the operation path operated by any two key functions;

Deleting the non-key function operation and the operation path corresponding to the non-key function operation in the merged directed graph to obtain a key directed graph comprising the key function operation and the operation path of the key function operation, wherein the key directed graph is used for being displayed in the generated service interface or used as the prompt information displayed in the service interface.

with reference to the third aspect or any one of the foregoing possible implementation manners of the third aspect, there is further provided a third possible implementation manner of the third aspect, where the identifying includes, in the obtained multiple business processes, a plurality of function operations included in each business process and an operation order of the plurality of function operations, that includes:

Identifying a plurality of execution operations included in each of the obtained plurality of business processes;

and filtering out the execution operation meeting the filtering condition in a plurality of execution operations included in each business process to obtain the functional operation included in the business process.

with reference to the third aspect or any one of the foregoing possible implementation manners of the third aspect, there is further provided a fourth possible implementation manner of the third aspect, where generating a service interface according to the key function operations, and displaying prompt information of the key operation order on the service interface to prompt a user that a next key function operation corresponding to any key function operation includes:

generating a service interface for at least implementing the key function operation;

when any key function operation is executed, according to the key operation sequence among the key function operations, displaying prompt information of the next key function operation corresponding to the any key function operation in the service interface

In summary, the present application provides a service interface processing apparatus and method, where an identification unit included in the apparatus identifies a plurality of acquired business processes, and determines an operation order between a plurality of function operations and a plurality of function operations included in each business process; the statistical unit is used for counting the occurrence frequency of different functional operations in a plurality of business processes, determining key functional operations, and the key order acquisition unit is used for determining the key operation order among the key functional operations, so that the interface generation unit can generate a service interface according to the key functional operations, and simultaneously display prompt information of the key operation order among the key functional operations on the service interface so as to prompt a user of the next key functional operation corresponding to any key functional operation. The key function operations are function operations which are used by the user more frequently, and the key operation sequence is an execution sequence of the key function operations which are used by the user more frequently. Therefore, when the user executes the business process, the function operation to be executed can be determined in the shortest time, the operation is convenient and quick, the operation time is reduced, and the operation efficiency is improved.

Drawings

in order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, it is obvious that the drawings in the following description are only embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

fig. 1 is a schematic structural diagram of an embodiment of a service interface processing apparatus according to an embodiment of the present disclosure;

Fig. 2 is a schematic structural diagram of an identification unit in another embodiment of a service interface processing apparatus according to an embodiment of the present application;

Fig. 3 is a schematic structural diagram of an interface generating unit in another embodiment of a service interface processing apparatus according to an embodiment of the present application;

Fig. 3a is a schematic display diagram of a service interface provided in an embodiment of the present application;

FIG. 3b is a schematic illustration of a display of another service interface provided by an embodiment of the present application;

fig. 4 is a schematic structural diagram of a key order obtaining unit in yet another embodiment of a service interface processing apparatus according to an embodiment of the present application;

fig. 5 is a schematic structural diagram of a key order obtaining unit in yet another embodiment of a service interface processing apparatus according to an embodiment of the present application;

fig. 5a is a directed graph corresponding to a business process in the embodiment of the present application;

fig. 5b is a merged directed graph corresponding to a business process in the embodiment of the present application;

Fig. 5c is a key directed graph corresponding to a business process in the embodiment of the present application;

FIG. 5d is a schematic illustration showing a further service interface provided in an embodiment of the present application;

Fig. 6 is a schematic structural diagram of an embodiment of a server according to the present application;

Fig. 7 is a flowchart of an embodiment of a service interface processing method according to an embodiment of the present application;

Fig. 8 is a partial flowchart of another embodiment of a service interface processing method according to an embodiment of the present application;

Fig. 9 is a partial flowchart of a service interface processing method according to another embodiment of the present application;

FIG. 10 is a partial flow diagram of yet another embodiment of a method for processing a service interface according to an embodiment of the present application;

Fig. 11 is a partial flowchart of a service interface processing method according to another embodiment of the present application.

Detailed Description

the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

In the embodiment of the application, a plurality of acquired business processes are identified, and an operation sequence among a plurality of function operations and a plurality of function operations included in each business process is determined; and determining key function operations and key operation sequences among the key function operations according to the occurrence frequency of different function operations in a plurality of business processes, thereby generating a service interface according to the key function operations, and simultaneously displaying prompt information of the key operation sequences among the key function operations on the service interface so as to prompt a user of the next key function operation corresponding to any key function operation. The key function operation is a function operation which is used by the user more frequently, and the key operation sequence is an execution sequence of the key function operation which is used by the user more frequently. Therefore, when the user executes the business process, the function operation to be executed can be determined in the shortest time, the operation is convenient and quick, the operation time is reduced, and the operation efficiency is improved.

Fig. 1 is a schematic structural diagram of an embodiment of a service interface processing apparatus provided in an embodiment of the present application, where the apparatus may include:

The identifying unit 101 is configured to identify a plurality of function operations included in each of the obtained plurality of business processes.

the preset number of the business processes or the multiple business processes in the preset time period can be obtained according to the actual application condition.

The number of the function operations included in each service flow is different according to different actual operation conditions of users, and the function operations have operation sequences according to different operation time.

A service flow typically has a start point and an end point, and in a call center system, a service flow typically starts when a call is answered and ends when a next call request is detected, so that different service flows can be identified according to the start point or the end point.

The method includes the steps of obtaining a plurality of business processes from operation log records, and identifying a plurality of functional operations included in each business process.

The operation log records different function operations executed when a user uses the service system, each function operation in the service flow in the operation log has a unique identifier, a starting point or an ending point of each service flow corresponds to a starting identifier or an ending identifier, and the service flows can be distinguished according to the starting identifiers or the ending identifiers.

the oplog record may be generated from user behavior data crawled by the client.

For example, the following data operation log records data of a business process:

2012-03-2107:44:45,919{tag:_start}；

2012-03-2107:44:46,716{tag:input,id:id_a,name:A}；

2012-03-2107:44:47,935{tag:input,id:id_c,name:C}；

2012-03-2107:44:48,575{tag:input,id:id_g,name:G}；

2012-03-2107:44:51,888{tag:input,id:id_h,name:H}；

2012-03-2107:44:53,466{tag:input,id:id_l,name:L}；

2012-03-2107:44:53,466{tag:input,id:id_m,name:M}；

2012-03-2107:46:55,990{tag:input,id:id_o name:O}；

2012-03-2107:44:43,575{tag:_start}。

2012-03-2107:44:45,919 and the like represent operation time, such as 3, 21 days in 2012, 7 points 44, 45 minutes and 919 seconds;

tag represents the type of the tag in the page, the tag refers to the control corresponding to the function operation, such as an input box, a form, and the like, where "start" and "input" are type values, "start" represents a start type, and "input" represents an input type;

id represents the identification of the tag, and "id-a", "id-b", etc. represent identification values;

name represents the name of the tag, "A", "B", "C", etc. are name values, such as "input box", "form", etc.

It should be noted that the above is only data for illustrating the business process, and in practical applications, the data for the business process may further include data such as an action type (e.g., a mouse click, a double click, or a keyboard input), an operation element description (e.g., an operation page address), and the like.

In combination with the above data, according to the type value "start", a service flow may be identified, and in order to describe the function operation, in this embodiment, the function operation is uniquely identified by the name of the tag.

Therefore, the function operations in the business process include A, C, G, H, L, M, O, each function operation has an operation sequence according to the operation time, and the operation sequence determines the execution sequence between the function operations, for example, after the function operation a is executed, the next function operation executed in the business process is the function operation C, etc.

in order to quickly realize the identification of the functional operation, the embodiment of the present application may perform the identification by using an MD5 (Message Digest Algorithm, fifth edition).

Specifically, data such as a name of a tag, a type of the tag, an operation page address, an action type and the like in each function operation may be used as input factors of the MD5, a character string may be formed by a "#" interval between the input factors, and then an MD5 digest algorithm may be performed on the character string to obtain an MD5 digest, and data used as the input factors may be different according to different practical situations, where in one possible implementation, at least the name of the tag and the operation page address of each function operation may be used as the input factors, that is, identification of the function operation may be achieved through the obtained MD5 digest.

When the functional operation is identified, firstly, the data to be identified is converted into the MD5 digest, and is matched with the preset MD5 digest, and if the matched preset MD5 digest exists, the functional operation corresponding to the preset MD5 digest is the functional operation corresponding to the data to be identified.

The preset MD5 abstract may be generated in advance according to the data of the service flow of the functional operation, and the corresponding relationship between the preset MD5 abstract and the corresponding functional operation is saved.

The statistical unit 102 is configured to count occurrence frequencies of different functional operations in the multiple business processes, and determine a key functional operation.

The key function operation may refer to a function operation frequently used by the user.

More specifically, the function operation with the occurrence frequency greater than the first preset value may be a key function operation. The occurrence frequency refers to a relative number of times that the function operation occurs in the plurality of business processes, and may specifically be a ratio of the number of times that the function operation occurs to the total number of business processes.

of course, in the embodiment of the present application, the key function operation may also be determined according to the number of occurrences of the function operation, and the function operation whose number of occurrences is greater than a certain threshold is taken as the key function operation.

at least some of the business processes in the plurality of business processes may include the same functional operations, and the same functional operations may be included in the same business process, except that the order of operations in the business processes is different. The magnitude of the frequency of occurrence of the function operation indicates whether the user uses the function operation frequently.

therefore, the key function operation can be determined according to the occurrence frequency of different function operations in a plurality of business processes.

in a possible implementation manner, the first preset value may be specifically 1, and when the first preset value is 1, an actual scenario in which the function operation with the occurrence frequency greater than the first preset value is a key function operation is as follows:

Critical function operations must occur in each of the plurality of business processes.

The functional operation necessarily included in each of the plurality of business processes is a critical functional operation.

Another practical scenario is:

Each business process of one part of the plurality of business processes comprises a plurality of key function operations, and each business process of the other part of the business processes does not comprise the key function operations.

of course, when each of the plurality of service flows does not include the actual scene of the same functional operation, the preset value may be a numerical value less than or equal to 1, and may be determined according to an actual application situation.

the frequency of occurrence of the functional operation may be determined according to the number of occurrences of the functional operation in the multiple business processes, for example, in 10 business processes, if the number of occurrences of the first functional operation is 8, the frequency of occurrence of the first functional operation is 8/10=0.8, and if the number of occurrences of the second functional operation is 12, the frequency of occurrence of the second functional operation is 12/10= 1.2.

A critical order obtaining unit 103, configured to obtain a critical operation order among the critical function operations according to the operation order among the plurality of function operations in each business process identified by the identifying unit 101.

Since the respective function operations in each business process identified by the identifying unit 101 have operation times, the operation order between the respective function operations can be determined according to the operation times.

and determining the key operation sequence among the key function operations according to the operation sequence of the key function operations in each business process. The key operation order determines the execution sequence of each key function operation which is used by the user more frequently.

For example, it is assumed that the obtained plurality of business processes are specifically 5, and the functional operations included in the 1 st business process are arranged according to the operation order as follows: a → C → G → H → L → M → R;

The functional operations included in the 2 nd business process are arranged according to the operation sequence as follows: c → G → H → J → L → M → O → R;

The functional operations included in the 3 rd business process are arranged according to the operation sequence as follows: b → C → G → H → J → L → M → O → R;

The 4 th business process comprises the following functional operations which are arranged according to the operation sequence: b → C → D → G → H → M → R → S;

the function operations included in the 5 th business process are arranged according to the operation sequence as follows: c → D → G → I → M → O → R.

according to the frequency of different functional operations in the 5 business processes, the key functional operation can be determined.

assuming that the functional operations that must occur in each business process are critical functional operations, it can be seen that the critical functional operation in 5 business processes is C, G, M, R. According to the operation sequence of the functional operation in each business process and the sequence of the operation time, the operation sequence of the key functional operation in 5 business processes can be obtained as follows: c → G → M → R, so this operational order is the key operational order that operates as a key function.

an interface generating unit 104, configured to generate a service interface according to the key function operations determined by the counting unit 102, and display, on the service interface, prompt information of key operation orders among the key function operations determined by the key order obtaining unit 103, so as to prompt a user of a next key function operation corresponding to any key function operation.

Determining the key function operation, namely generating a service interface which can at least realize the key function operation.

Meanwhile, prompt information of key operation sequences among key function operations is displayed on the service interface, so that a user is prompted to perform next key function operation corresponding to each key function operation, the user can quickly determine the next key function operation which is possibly performed when the user performs one key function operation through the service interface, and intelligent recommendation of the function operations is achieved.

in this embodiment, the identifying unit identifies the obtained plurality of business processes, and determines an operation order between a plurality of function operations and a plurality of function operations included in each business process; the statistical unit is used for counting the occurrence frequency of different functional operations in a plurality of business processes, determining key functional operations, and the key order acquisition unit is used for determining the key operation order among the key functional operations, so that the interface generation unit can generate a service interface according to the key functional operations, and simultaneously display prompt information of the key operation order among the key functional operations on the service interface so as to prompt a user of the next key functional operation corresponding to any key functional operation. The key function operations are function operations which are used by the user more frequently, and the key operation sequence is an execution sequence of the key function operations which are used by the user more frequently. Therefore, when the user executes the business process, the function operation to be executed can be determined in the shortest time, the operation is convenient and quick, the operation time is reduced, and the operation efficiency is improved.

In an application scenario of the embodiment of the present application, the identifying unit 101 identifies a plurality of acquired business processes, and the plurality of business processes may be specifically acquired by one client, so that generation of different service interfaces may be implemented according to business processes acquired by different clients.

The identification unit 101 may be triggered to execute periodically, so that the service interface processing apparatus may execute periodically.

Since the operations included in a business process not only include the functional operations that can be provided by the service system, but also include other meaningless operations, such as nameless, unidentified operations, etc., the operations may be triggered by a user operating an information output-free area in the service interface, such as operations triggered by rapidly and repeatedly clicking a blank operation area, and these operations are also recorded in the business process.

In order to quickly identify the functional operation, in another embodiment of the service interface processing apparatus provided in the embodiment of the present application, as shown in fig. 2, the identifying unit 101 may further include:

the operation identification unit 201 is configured to identify a plurality of operations included in each of the acquired plurality of business processes.

The filtering unit 202 is configured to filter out operations that satisfy filtering conditions in each service flow, and obtain functional operations included in the service flow.

the filtering condition can be set according to the actual application condition.

As a possible implementation, the filtering condition may refer to an operation of a no-label name or a no-label identification, etc.

whether the data corresponding to each operation in the business process includes the name of the label or the identifier of the label, for example, the name of the label or the identifier of the label, can be used to determine that the operation is a functional operation.

As another possible implementation manner, an operation that occurs continuously in the same business process for a number of times greater than a certain threshold may also be determined as a meaningless operation. The operation with more continuous times shows that the operation may be an unconscious operation of the user or a malignant operation executed, and the operation is determined as a unconscious operation and filtered out, so that the accuracy of determining the key function operation can be improved.

The interface generating unit 104 may display a control capable of implementing the key function operation in the service interface generated according to the key function operation determined by the counting unit 102, and may implement the corresponding key function operation by operating the control.

The interface generating unit 104 generates prompt information of the key operation sequence, which may be implemented in various ways, in the service interface, for example, an arrow indication identifier is set between controls corresponding to two key function operations adjacent to the operation sequence, a text prompt box "XX is a next key function operation" is displayed at a predetermined position of the service interface, and the like. The arrow indication mark is arranged between the controls corresponding to the two key function operations adjacent to the operation sequence, so that the efficiency of determining the next key function operation can be further improved.

as another possible implementation manner, as shown in fig. 3, in yet another embodiment of the service interface processing apparatus provided in this embodiment of the application, the interface generating unit 104 may further include:

an interface generating subunit 301, configured to generate a service interface for implementing at least the key function operation.

An information output unit 302, configured to, when any key function operation is executed, display, in the service interface generated by the interface generation subunit 301, prompt information of a next key function operation of the any key function operation according to a key operation order among the key function operations.

In the generated service interface, at least the key function operation may be implemented.

when the user executes any one of the key function operations through the service interface generated by the interface generation subunit, prompt information of a next key function operation of any one of the key function operations may be displayed in the generated service interface according to a key operation order among the key function operations.

for example, in fig. 3a, a display diagram of a service interface generated by the interface generation subunit is shown, the service interface can implement at least a key function operation C, G, M, R, and a control 200 of the key function operation C, G, M, R is shown in the service interface. C. G, M, R the key sequence of operation is: c → G → M → R.

when the key function operation G is currently executed, it is known that the next key operation that may be executed is the key function operation M according to the key operation sequence, at this time, the service interface may be as shown in fig. 3b, an arrow mark 300 pointing to the control M from the control G is displayed between the control G corresponding to the key function operation G and the control M corresponding to the key function operation M, where the arrow mark 300 is the displayed prompt information. The user can quickly determine the key function operation M according to the arrow mark 300, thereby reducing the time for searching in the service interface.

In this embodiment, prompt information of a key operation sequence between key function operations is displayed in the generated service interface to prompt a user of a next key function operation corresponding to any key function operation. The key function operations are statistical function operations used by the user more frequently, and the key operation sequence is an execution sequence of the key function operations used by the user more frequently. Therefore, when the user executes the business process, the function operation to be executed can be determined in the shortest time, the operation is convenient and quick, the operation time is reduced, and the operation efficiency is improved.

The key sequence acquiring unit 103 may acquire the key operation sequence of the key function operation according to the operation sequence of the plurality of function operations in each business process identified by the identifying unit, and may have a plurality of implementation manners.

In a possible implementation manner, as shown in fig. 4, in another embodiment of the service interface processing apparatus provided in the embodiment of the present application, the critical order obtaining unit 103 may further include:

A first obtaining unit 401, configured to obtain, according to an operation order among multiple function operations in each business process, an operation order of the key function operation in each business process.

A second obtaining unit 402, configured to, according to the operation order obtained by the first obtaining unit 401, in the multiple business processes, use the operation order of the critical function operation with the largest occurrence number as the critical operation order of the critical function operation. Since the order of operations of critical function operations in each business process may be different, for example, for critical function operation C, G, M, R, the order of operations in one business process may be C → G → M → R, and the order of operations in another business process may be C → G → R → M, or C → R → G → M.

According to the operation sequence of the key function operation in each business process acquired by the first acquiring unit 401, the second acquiring unit 402 may use the operation sequence of the key function operation with the largest occurrence number as the key operation sequence.

In another possible implementation manner, as shown in fig. 5, in another embodiment of the service interface processing apparatus provided in this embodiment of the present application, the critical order obtaining unit 103 may further include:

The establishing unit 501 is configured to establish a directed graph corresponding to each business process, where in the directed graph, a plurality of function operations are connected according to an operation order to form an operation path with a direction;

A merging unit 502, configured to superimpose the directed graphs corresponding to the service flows, and merge the same functional operations and operation paths to obtain a merged directed graph;

a critical order obtaining subunit 503, configured to determine an operation order of the critical function operations according to an operation path between the critical function operations in the merged directed graph; when any two key functions operate operation paths with two different operation directions, selecting the operation path with the most occurrence times as the operation path operated by any two key functions;

a generating unit 504, configured to delete the non-critical function operations and the operation paths corresponding to the non-critical function operations in the merged directed graph obtained by the merging unit 502 to obtain a key directed graph including the critical function operations, and similarly, in the key directed graph, when any two critical function operations have operation paths in two different operation directions, select an operation path with the largest occurrence frequency as an operation path of any two critical function operations;

By means of the directed graph, the operation path between key function operations can be quickly determined through the obtained combined directed graph. Of course, the merged directed graph can also be used for other business applications, such as quickly determining hot functional operations and operation paths.

the critical directed graph includes only critical function operations and operation paths between the critical function operations.

The key directed graph may be displayed in the generated service interface.

Still taking the above 5 business processes as an example, as shown in fig. 5a, the directed graphs corresponding to the 5 business processes are shown respectively, fig. 5b is a merged directed graph obtained by merging the directed graphs corresponding to the 5 business processes in fig. 5a, and fig. 5c is a key directed graph corresponding to fig. 5 b.

As can be seen from FIGS. 5a and 5b, there are 5 critical operation paths in the same operation direction from C to G during the merging process, including two types of critical operation paths, namely C → G, and C → D → G; g to M share 5 key operation paths in the same operation direction, including 3 types of key operation paths, i.e., G → K → M, G → L → M and G → H → M (or J or K → M); m to R have 5 key operation paths in the same operation direction, including 2 types of key operation paths. I.e., M → R and M → O → R.

thus, in the merged directed graph, the critical operation path C → G → M → R that resulted in the critical function operation C, G, M, R can be determined. Thus, it can be determined C, G, M, R that the key sequence of operations is: c → G → M → R.

When any two key functions operate operation paths with two different operation directions, the operation path with the most occurrence times is selected as the operation path operated by any two key functions, for example, the operation paths included in M and R include: m → R and R → M, the number of occurrences of M → R is greater than the number of occurrences of R → M, then M → R is selected as the operation path of M and R, thereby determining that M is executed first and then R is executed in the key operation sequence.

Fig. 5c is a directed graph including key function operations and operation paths between the key function operations, which is obtained after deleting the non-key function operations and paths corresponding to the non-key function operations in fig. 5 b.

in this embodiment, the service interface generated by the interface generating unit 104 may further display a key directed graph generated by the generating unit, as a possible implementation manner, because the key directed graph includes an operation path having directionality between key function operations, the operation path indicates an execution sequence of the key function operations, and a user may quickly determine a next key function operation according to the operation path, the key directed graph may be used as the prompt information. As shown in fig. 5d, in order to generate another display diagram of the service interface, when the service interface displays at least a control corresponding to a key function operation, the key directed graph is displayed at the same time.

in this embodiment, the identification unit identifies the obtained multiple business processes, and determines an operation order between multiple function operations and multiple function operations included in each business process; the statistical unit determines key function operations according to the occurrence frequency of different function operations in a plurality of business processes, and the key sequence acquisition unit rapidly determines the key operation sequence among the key function operations by using a directed graph mode according to the operation sequence of the key function operations in each business process, so that the interface generation unit can generate a service interface according to the key function operations and simultaneously display prompt information of the key operation sequence among the key function operations on the service interface so as to prompt a user of the next key function operation corresponding to any key function operation. The key function operations are statistical function operations used by the user more frequently, and the key operation sequence is an execution sequence of the key function operations used by the user more frequently. Therefore, when the user executes the business process, the function operation to be executed can be determined in the shortest time, the operation is convenient and quick, the operation time is reduced, and the operation efficiency is improved.

the service interface processing device in the above embodiment may be integrated into a background server of a service system in practical application, and by deploying the service interface processing device in the embodiment of the present application and a service interface generated by a server of the service system, a user may determine a function operation to be executed in the shortest time when executing a business process, which is convenient and fast, reduces operation time, and improves operation efficiency.

From the above description, it is clear to those skilled in the art that the present application can be implemented by software plus a necessary general hardware platform. Thus, referring to fig. 6, embodiments of the present application also provide a server, which includes at least a processor 601 and a memory 602.

the memory 601 is configured to store the acquired multiple business processes.

the plurality of business processes may be captured by the client and transmitted to the server.

the processor 602 is configured to identify a plurality of functional operations included in each of a plurality of business processes stored in the memory; counting the occurrence frequency of different functional operations in the plurality of business processes, and determining key functional operations; acquiring a key operation sequence of the key function operation according to the operation sequence of the function operations in each business process; and generating a service interface according to the key function operation, and displaying prompt information of the key operation order determined by the key order acquisition unit on the service interface so as to prompt a user of a next key function operation corresponding to any key function operation.

the memory may be a high-speed RAM memory, or may be a non-volatile memory (e.g., at least one disk memory).

the processor may be a central processing unit CPU or an application Specific Integrated circuit asic or one or more Integrated circuits configured to implement embodiments of the present invention.

The server provided by the embodiment of the present application can be applied to different service systems, particularly to an IPCC (IP Call Center) system, because an operator usually uses some function operations in the service system with high frequency, such as Call access, fast search, information acquisition, work order filling, sending short messages, and the like. According to the method and the device, intelligent layout of the service interface can be achieved, personalized requirements of different operators can be met, for example, for one operator, the frequently-used functional operation of the operator is call access and short message sending, the generated service interface can comprise a quick trigger control for realizing the call access and the short message sending, if the operator usually executes the call access firstly and then executes the short message sending, corresponding prompt information can be displayed on the service interface to prompt a user to quickly find the trigger control for sending the short message when executing the call access, so that manual input operation and the like can be reduced, time is saved, service quality is improved, call duration is reduced, and operation efficiency is improved.

Fig. 7 is a flowchart of an embodiment of a service interface processing method provided in an embodiment of the present application, where the method may include the following steps:

701: and identifying a plurality of functional operations included in each of the obtained plurality of business processes.

702: and counting the occurrence frequency of different functional operations in the plurality of business processes, and determining the key functional operation.

703: and acquiring the key operation sequence of the key function operation according to the operation sequence of the plurality of function operations in each business process.

704: and generating a service interface according to the key function operation, and displaying prompt information of the key operation sequence on the service interface so as to prompt a user of a next key function operation corresponding to any key function operation.

In this embodiment, by identifying the obtained plurality of business processes, an operation order between a plurality of function operations and a plurality of function operations included in each business process is determined; and determining key function operations and key operation sequences among the key function operations according to the occurrence frequency of different function operations in a plurality of business processes, so that a service interface can be generated according to the key function operations, and prompt information of the key operation sequences among the key function operations is displayed on the service interface so as to prompt a user of the next key function operation corresponding to any key function operation. The key function operations are statistical function operations used by the user more frequently, and the key operation sequence is an execution sequence of the key function operations used by the user more frequently. Therefore, when the user executes the business process, the function operation to be executed can be determined in the shortest time, the operation is convenient and quick, the operation time is reduced, and the operation efficiency is improved.

wherein, the recorded multiple business processes can be obtained by one client,

due to the fact that the function operation frequently used when different users apply the service system has certain difference, the generated service interface can be the service interface meeting the use requirement of the specific user through the embodiment of the application, the generation of the user personalized service interface is achieved, and the operation efficiency is further improved.

In order to quickly identify the functional operation, in another embodiment of the service interface generation method provided in this embodiment of the present application, as shown in fig. 8, in the step 701, identifying the obtained multiple business processes, where the multiple functional operations included in each business process may include:

801: and identifying a plurality of operations included in each of the obtained plurality of business processes.

802: and filtering out the operation meeting the filtering condition in the execution operation included in each business process to obtain the functional operation included in the business process.

As a possible implementation, the filtering condition may refer to an execution operation of a no-tag name or a no-tag identification, etc.

Whether the operation is a function operation can be determined by whether the data corresponding to each operation in the business process includes the name of the label or the identification of the label.

As another possible implementation manner, an operation that occurs continuously for a number of times greater than a threshold in the same business process may also be determined as a meaningless operation. The operation with more continuous times shows that the operation may be an unconscious operation of the user or a malignant operation executed, and the operation is determined as a unconscious operation and filtered out, so that the accuracy of determining the key function operation can be improved.

Through the service interface generated by the embodiment of the application, the control capable of realizing the key function operation can be displayed in the service interface, and the corresponding key function operation can be realized through the operation control.

in the generated service interface, prompt information of the key operation order is displayed, and the prompt information may have various implementation manners, for example, an arrow indication identifier is arranged between controls corresponding to two key function operations adjacent to the operation order.

in yet another embodiment of the service interface generation method provided in the embodiment of the present application, as shown in fig. 9, in step 704, according to the key function operation, a service interface is generated, and prompt information of the key operation order is displayed on the service interface, so as to prompt a user that a next key function operation corresponding to any key function operation may include:

901: generating a service interface that implements at least the critical functional operations.

902: when any key function operation is executed, displaying prompt information of the next key function operation corresponding to any key function operation in the service interface according to the key operation sequence among the key function operations.

In step 703, there may be multiple implementation manners for obtaining the key operation order of the key function operation according to the operation order of the multiple function operations in each service flow identified by the identifying unit.

In a possible implementation manner, as shown in fig. 10, in another embodiment of the service interface generation method provided in this embodiment of the present application, the step 703 may include:

1001: and acquiring the operation sequence of the key function operation in each business process according to the operation sequence among the plurality of function operations in each business process.

1002: and according to the acquired operation sequence, taking the operation sequence of the key function operation with the largest occurrence frequency as the key operation sequence of the key function operation in the plurality of business processes.

since the order of operations of critical function operations in each business process may be different, for example, for critical function operation C, G, M, R, the order of operations in one business process may be C → G → M → R, and the order of operations in another business process may be C → G → R → M, or C → R → G → M.

According to the obtained operation sequence of the key function operation in each business process, the operation sequence with the largest occurrence number can be used as the key operation sequence.

In another possible implementation manner, as shown in fig. 11, in another embodiment of the service interface generation method provided in this embodiment of the present application, the step 703 may include:

1101: establishing a directed graph corresponding to each business process, wherein in the directed graph, a plurality of functional operations are connected according to an operation sequence to form an operation path with a direction;

1102: and superposing the directed graphs corresponding to the business processes, and combining the same functional operation and operation path to obtain a combined directed graph.

1103: determining the operation order of the key function operations according to the operation paths among the key function operations in the merged directed graph; when any two key functions operate operation paths with two different operation directions, the operation path with the largest occurrence frequency is selected as the operation path operated by any two key functions.

1104: deleting the non-key function operation and the operation path corresponding to the non-key function operation in the merged directed graph to obtain a key directed graph comprising the key function operation and the operation path between the key function operations.

Also, in the key directed graph, when any two key functions operate operation paths having two different operation directions, the operation path having the largest number of occurrences is selected as the operation path on which any two key functions operate.

The key directed graph may be displayed in the generated service interface.

as a possible implementation manner, the key directed graph generated in the service interface in this embodiment may also be generated, because the key directed graph includes an operation path having directionality between key function operations, and the operation path represents an execution sequence of the key function operations, and a user may quickly determine a next key function operation according to the operation path, the key directed graph may be used as the prompt information. As shown in fig. 5d, in order to generate another display diagram of the service interface, when the service interface displays at least a control corresponding to a key function operation, the key directed graph is displayed at the same time.

in this embodiment, by identifying the obtained plurality of business processes, an operation order between a plurality of function operations and a plurality of function operations included in each business process is determined; and determining key function operations according to the occurrence frequency of different function operations in a plurality of business processes, and quickly determining the key operation sequence among the key function operations by utilizing a directed graph mode according to the operation sequence of the key function operations in each business process, so that a service interface can be generated according to the key function operations, and simultaneously displaying prompt information of the key operation sequence among the key function operations on the service interface to prompt a user of the next key function operation corresponding to any key function operation. The key function operations are statistical function operations used by the user more frequently, and the key operation sequence is an execution sequence of the key function operations used by the user more frequently. Therefore, when the user executes the business process, the function operation to be executed can be determined in the shortest time, the operation is convenient and quick, the operation time is reduced, and the operation efficiency is improved.

While, for purposes of simplicity of explanation, the foregoing method embodiments have been described as a series of acts or combination of acts, it will be appreciated by those skilled in the art that the present application is not limited by the order of acts or acts described, as some steps may occur in other orders or concurrently with other steps in accordance with the application. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required in this application.

optionally, the server shown in fig. 6 may be configured to execute any service interface processing method provided in fig. 5 to fig. 7 in the embodiment of the present application.

The embodiments in the present description are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other. The device disclosed by the embodiment corresponds to the method disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the method part for description.

finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

For convenience of description, the above devices are described as being divided into various units by function, and are described separately. Of course, the functionality of the units may be implemented in one or more software and/or hardware when implementing the present application.

From the above description of the embodiments, it is clear to those skilled in the art that the present application can be implemented by software plus necessary general hardware. Based on such understanding, the technical solutions of the present application may be essentially or partially implemented in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.

the previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A service interface processing apparatus, comprising:

An interface generating unit, configured to generate a service interface according to the key function operations determined by the statistics unit, and display, on the service interface, prompt information of the key operation order determined by the key order obtaining unit to prompt a user of a next key function operation corresponding to any key function operation, and display a key directed graph in the generated service interface, where the key directed graph includes operation paths having directionality between the key function operations, the operation paths represent an execution sequence of the key function operations, and the user can quickly determine the next key function operation according to the operation paths, where the key directed graph is used as the prompt information, and the service interface further displays a control corresponding to the key function operation.

2. The apparatus according to claim 1, wherein the statistics unit is specifically configured to count, in the plurality of service flows, a function operation whose occurrence frequency is greater than a first preset value, and determine that the function operation is a key function operation.

3. the apparatus according to claim 1 or 2, wherein the critical order obtaining unit comprises:

4. the apparatus according to claim 1 or 2, wherein the critical order obtaining unit comprises:

and the generating unit is used for deleting the non-key operation and the operation path corresponding to the non-key function operation in the merged directed graph obtained by the merging unit to obtain a key directed graph comprising the key function operation and the operation path of the key function operation, wherein the key directed graph is used for displaying in the generated service interface.

5. The apparatus according to claim 1 or 2, wherein the identification unit comprises:

6. The apparatus according to claim 1 or 2, wherein the interface generating unit comprises:

7. a server, comprising a memory and a processor;

the memory is used for storing the acquired multiple business processes;

The processor is used for identifying a plurality of functional operations included in each business process in a plurality of business processes stored in the memory; counting the occurrence frequency of different functional operations in the plurality of business processes, and determining key functional operations; acquiring a key operation sequence of the key function operation according to the operation sequence of the function operations in each business process; and generating a service interface according to the key function operation, displaying prompt information of the key operation sequence on the service interface to prompt a user of a next key function operation corresponding to any key function operation, and displaying a key directed graph in the generated service interface, wherein the key directed graph comprises operation paths with directionality among the key function operations, the operation paths represent the execution sequence of the key function operations, and the user can quickly determine the next key function operation according to the operation paths, and the key directed graph is used as the prompt information.

8. A service interface processing method is characterized by comprising the following steps:

and generating a service interface according to the key function operation, displaying prompt information of the key operation sequence on the service interface to prompt a user of a next key function operation corresponding to any key function operation, and displaying a key directed graph in the generated service interface, wherein the key directed graph comprises operation paths with directionality among the key function operations, the operation paths represent the execution sequence of the key function operations, the user can quickly determine the next key function operation according to the operation paths, the key directed graph is used as the prompt information, and the service interface also displays a control corresponding to the key function operation.

9. The method as claimed in claim 8, wherein the obtaining the key operation order of the key function operation according to the operation order of the plurality of function operations in each business process comprises:

10. The method as claimed in claim 8, wherein the obtaining the key operation order of the key function operation according to the operation order of the plurality of function operations in each business process comprises:

deleting the non-key function operation and the operation path corresponding to the non-key function operation in the merged directed graph to obtain a key directed graph comprising the key function operation and the operation path of the key function operation, wherein the key directed graph is used for displaying in a generated service interface.

11. The method according to any one of claims 8 to 10, wherein the identifying the obtained plurality of business processes, each business process comprising a plurality of function operations and an operation order of the plurality of function operations comprises:

12. the method according to any one of claims 8 to 10, wherein generating a service interface according to the key function operations, and displaying a prompt message of the key operation sequence on the service interface to prompt a user of a next key function operation corresponding to each key function operation comprises:

when any key function operation is executed, displaying prompt information of the next key function operation corresponding to any key function operation in the service interface according to the key operation sequence among the key function operations.