CN104902109A - Efficient inner-enterprise telephone switching system - Google Patents
Efficient inner-enterprise telephone switching system Download PDFInfo
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- CN104902109A CN104902109A CN201510318897.7A CN201510318897A CN104902109A CN 104902109 A CN104902109 A CN 104902109A CN 201510318897 A CN201510318897 A CN 201510318897A CN 104902109 A CN104902109 A CN 104902109A
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- line
- telephone
- inside line
- processor
- modem unit
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
- H04M11/06—Simultaneous speech and data transmission, e.g. telegraphic transmission over the same conductors
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
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- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention provides an efficient inner-enterprise telephone switching system, which comprises a telephone switchboard, at least one external line and a plurality of interphones, wherein the telephone switchboard comprises a first telephone modem unit and a second telephone modem unit; analog signal ends of the first telephone modem unit are connected to the external line; digital signal ends of the first telephone modem unit are connected to a processor; analog signal ends of the second telephone modem unit are connected to the interphones; digital signal ends of the second telephone modem unit are connected to the processor; the processor is also connected to a storage; the processor is used for recording the interphones and outbound numbers corresponding to the interphones on the storage, and forwarding the external line to the outbound numbers corresponding to the interphones when detecting that a call number of the external line is the recorded outbound number. The system directly skips a reception, so that the efficiency is greatly improved, the time for waiting for an external user is reduced, and the experience of the external user is improved.
Description
Technical field
The present invention relates to electronic device field, particularly relate to a kind of enterprises telephone switching system efficiently.
Background technology
Existing telephony switching gear, as enterprise phone switch can realize the forwarding to phone, generally large-scale enterprise is provided with foreground, external user make a telephone call to company time, telephone exchange chance by this telephone transponding to foreground, then there is foreground to answer, and undertaken being transmitted to user by foreground.Existing many times interior employee phones external user, display be firm telephone, foreground still will be had time external user is returned again to transfer.Special in important occasion, just in case the people that external user will be looked for is not known on foreground, that may cause great loss, in order to avoid this situation.Existing way is all phone foreground, informs the thing what foreground has important, if there is people's clawback to be transmitted to him.Such inefficiency, and if be confidential information at correlation circumstance, then inform that foreground may be caused and divulge a secret.
Summary of the invention
The technical problem to be solved in the present invention, is to provide a kind of enterprises telephone switching system efficiently, solves the problem that existing enterprise's intercommunication phone forward efficiency is low.
The present invention is achieved in that a kind of enterprises telephone switching system efficiently, comprise telephone exchange and at least one outside line and multiple inside line, described telephone exchange comprises the first telephone modem unit and the second telephone modem unit, the analog signal end of the first telephone modem unit is connected with outside line, the digital signal end of the first telephone modem unit is connected with processor, the analog signal end of the second telephone modem unit is connected with inside line, the digital signal end of the second telephone modem unit is connected with processor, described processor is also connected with memory, described processor is used for recording inside line on a memory and corresponding outer of inside line is dialled the number, and when detecting that the call number of outside line is dialled the number for record is outer, outside line is transmitted to the inside line that call number is corresponding.
Further, described processor is also for recording the foreground number of inside line on a memory, and being transmitted to by outside line after time that inside line corresponding to call number do not connect exceedes very first time preset value, outside line is forwarded to the inside line of foreground number.
Further, after described processor being also greater than the second time preset value for dialling the number in record inside line and corresponding outer of inside line, deleting the inside line of recording in memory and corresponding to dial the number outward.
Further, after the fixing incoming call of described processor also for receiving inside line forwards signalization, store the special switching number of inside line input, store this special switching number with this inside line in holder, processor is used for when the call number of outside line being detected for recording special switching number, outside line is transmitted to the inside line that special switching number is corresponding.
Tool of the present invention has the following advantages: directly skip foreground, realizes inner and the point-to-point communication in outside, substantially increases efficiency, decreases the time that external user is waited for, improves the experience of external user.
Accompanying drawing explanation
Fig. 1 is structural representation of the present invention.
Embodiment
By describing technology contents of the present invention, structural feature in detail, realized object and effect, accompanying drawing is coordinated to be explained in detail below in conjunction with execution mode.
Refer to Fig. 1, the invention provides a kind of enterprises telephone switching system efficiently, comprise telephone exchange and at least one outside line and multiple inside line, described telephone exchange comprises the first telephone modem unit and the second telephone modem unit, the analog signal end of the first telephone modem unit is connected with outside line, the digital signal end of the first telephone modem unit is connected with processor, the analog signal end of the second telephone modem unit is connected with inside line, the digital signal end of the second telephone modem unit is connected with processor, described processor is also connected with memory, described processor is used for recording inside line on a memory and corresponding outer of inside line is dialled the number, and when detecting that the call number of outside line is dialled the number for record is outer, outside line is transmitted to the inside line that call number is corresponding.
Wherein, telephone modem unit is for realizing the conversion to telephone analog signals and digital signal, and such digital signal can be read by processor and process.Telephone exchange is generally connected with at least one outside line, the phone that outside line and operator provide, outside line also has self telephone number (as " 888888 "), can be dialed by external user, and communication can be carried out with any one phone outside by outside line.Telephone exchange is generally connected with many inside lines, inside line is in-company phone, different inside lines can identify by different marks, as numeral 1,2,3 etc., these numerals can be used between inside line to beat mutually or forwarding telephone.In the present invention, the first telephone modem unit can be one or multiple, and the second telephone modem unit can be one or multiple, and the telephone number that this can process or support according to telephone modem unit determines.Processor can obtain machine of the carrying signal, hang-up signal, dialing signal etc. of inside line by telephone modem unit.And processor can obtain the incoming telephone signal, hang-up signal, dialing signal, caller ID etc. of outside line by telephone modem unit.
The present invention in use, when customer phone (i.e. telephone number beyond the external call of telephone exchange connection) is dialed in inside line, processor can get the number (i.e. outgoing call number) of the customer phone that inside line is dialed, and then records the identification information of this number and inside line." 999999 " this customer telephone number is dialed in inside line as numeral 1, and processor records the corresponding relation of inside line numeral 1 and customer telephone number " 999999 " in memory.Usually, telephone exchange also can store foreground number, the number that first will be forwarded to when foreground number and customer phone are dialed.In the present embodiment, foreground number is set to the inside line of digital 2 correspondences.When outside line is dialed into, first processor detects the caller ID (i.e. customer telephone number) of outside line, judge whether it is the telephone number recorded in memory, if customer telephone number is " 999999 ", then processor reads inside line numeral 1 and the corresponding relation of customer telephone number " 999999 " from memory, then forwards the inside line of this outer numeral 1 of dialling the number.Particularly, the inside line meeting jingle bell of numeral 1, and foreground phone not jingle bell.Namely user can be conversed with caller client " 999999 " by the inside line of picking up numeral 1.Like this, outer to dial the number as long as inside line user dials this, this is outer dials the number when squeezing into, and will be transferred to this inside line, and generally this outer people that will look for of dialling the number made a call this people, i.e. this inside line before being.The outer like this user dialled the number can directly get to these interior lines user, greatly reduces the number of times of forwarding, requires no foreground simultaneously, save the time that outside line user waits for.
Certainly, processor does not retrieve this in memory and to dial the number outward, if caller client is that " 000000 " does not store in memory, then processor can according to normal flow process, this outside line incoming call is forwarded to foreground number, and namely the inside line of numeral 2, allows foreground go to answer.
In certain embodiments, can also to dial the number and inside line associates by outside line, outward, namely processor is also for recording inside line and corresponding outer of inside line is dialled the number and inside line is passed through outside line on a memory, and when detecting that the call number of outside line is dialled the number with outside line for record is outer, outside line is transmitted to the inside line that call number is corresponding.External call as telephone exchange connects has " 888888 " and " 666666 ", the outside number that the inside line of numeral 1 is passed through when the machine of carrying dials customer phone " 999999 " is " 666666 ", the caller data that then customer phone can show is " 666666 ", and can not show " 888888 ".Processor for recording be also numeral 1 inside line, dial the number outward " 999999 " and the corresponding relation of external call " 666666 ".Then when " 999999 " customer phone clawback " 666666 ", processor has detected corresponding relation, then telephone transponding is given the inside line of numeral 1, and when client " 999999 " customer phone dials " 888888 ", owing to not storing this corresponding relation, then processor forwards this customer phone to foreground.Avoid customer phone when needing other things like this, or give inside line before by telephone transponding, improve the efficiency of external user.
Further, described processor is also for recording the foreground number of inside line on a memory, and being transmitted to by outside line after time that inside line corresponding to call number do not connect exceedes very first time preset value, outside line is forwarded to the inside line of foreground number.Foreground described above number is numeral 2, and when outside line is transmitted to inside line by processor, processor starts timing.Very first time preset value can be that producer prestores in memory, or user prestored in memory, as 10 seconds.If this number is not answered in inside line and timing time is greater than 10 seconds, then outside line is transmitted to foreground number by processor, and now foreground phone meeting jingle bell, foreground can be replied phone.Thus avoid external user or client when having an important thing, the problem of people cannot be found.
Further, after described processor being also greater than the second time preset value for dialling the number in record inside line and corresponding outer of inside line, deleting the inside line of recording in memory and corresponding to dial the number outward.Many times, calling back in the short time is largely look for original caller, and long-time after, possible client is exactly the phone needing to forward to other people.Like this, the present embodiment by the second time preset value, can be deleted exceeding writing time certain hour such as the inside line of recording in 12 hours background storages and dialling the number outward, making the phone of external user can be forwarded go back to foreground.After foreground forwards again, processor can write down the corresponding relation of the caller ID of external call and the inside line of foreground forwarding again to memory, and preprocessor is when detecting that the call number of next outside line is dialled the number for record is outer, outside line is transmitted to the inside line that call number is corresponding.Like this, the people that namely external call is looked for once can directly find this people again upper, easily.
In certain embodiments, after the fixing incoming call of described processor also for receiving inside line forwards signalization, store the special switching number of inside line input, store this special switching number with this inside line in holder, processor is used for when the call number of outside line being detected for recording special switching number, outside line is transmitted to the inside line that special switching number is corresponding.Fixing incoming call forwards signalization and is used for inside line and arranges the fixing outside line key forwarded, the number of the agreement in advance arbitrarily that this signal can be set to that inside line dials, and these numbers should be the number in the numeral of 0-9 and * #, as * * 11##.After machine is carried in the inside line of numeral 1, dial * * 11##, processor detects this dialing numbers, thinks that the fixing incoming call receiving inside line forwards signalization.Now processor can send voice message by the second telephone modem unit to this inside line, as voice signals such as " telephone number that you will be arranged please be input ", and prompting user.Then user inputs the telephone number of client, i.e. special switching number, and as " 999999 ", and numeral 1 and " 999999 " can be recorded by preprocessor.As long as then there is the incoming call of " 999999 ", the inside line of numeral 1 will be transmitted to.Achieve man-to-man service like this, greatly can improve the efficiency of enterprise and the communication efficiency of external staff and enterprises, reduce external staff's stand-by period, particularly in large enterprise, as sale of automobile company or bank, the phone that customer service is dialled outward shows the account of Dou Shi company here client, client is not just in case after receiving, it is whom that clawback goes back just to can not find, and why thing is dialed, and can only wait for that client dials again.Delay important thing so possibly, cause heavy losses.Greatly can improve enterprise efficiency by the present invention, improve the experience of client.Even in certain embodiments, when processor detects that memory has a caller ID of storage, directly forward, do not play calling voice to client, reduce the stand-by period of client.
The foregoing is only embodiments of the invention; not thereby scope of patent protection of the present invention is limited; every utilize specification of the present invention and accompanying drawing content to do equivalent structure or equivalent flow process conversion; or be directly or indirectly used in other relevant technical fields, be all in like manner included in scope of patent protection of the present invention.
Claims (4)
1. an efficient enterprises telephone switching system, it is characterized in that: comprise telephone exchange and at least one outside line and multiple inside line, described telephone exchange comprises the first telephone modem unit and the second telephone modem unit, the analog signal end of the first telephone modem unit is connected with outside line, the digital signal end of the first telephone modem unit is connected with processor, the analog signal end of the second telephone modem unit is connected with inside line, the digital signal end of the second telephone modem unit is connected with processor, described processor is also connected with memory, described processor is used for recording inside line on a memory and corresponding outer of inside line is dialled the number, and when detecting that the call number of outside line is dialled the number for record is outer, outside line is transmitted to the inside line that call number is corresponding.
2. the efficient enterprises telephone switching system of one according to claim 1, it is characterized in that: described processor is also for recording the foreground number of inside line on a memory, and being transmitted to by outside line after time that inside line corresponding to call number do not connect exceedes very first time preset value, outside line is forwarded to the inside line of foreground number.
3. the efficient enterprises telephone switching system of one according to claim 1, it is characterized in that: after described processor is also greater than the second time preset value for dialling the number in record inside line and corresponding outer of inside line, deleting the inside line of recording in memory and corresponding to dial the number outward.
4. the efficient enterprises telephone switching system of one according to claim 1, it is characterized in that: after the fixing incoming call of described processor also for receiving inside line forwards signalization, store the special switching number of inside line input, store this special switching number with this inside line in holder, processor is used for when the call number of outside line being detected for recording special switching number, outside line is transmitted to the inside line that special switching number is corresponding.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510318897.7A CN104902109A (en) | 2015-06-11 | 2015-06-11 | Efficient inner-enterprise telephone switching system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510318897.7A CN104902109A (en) | 2015-06-11 | 2015-06-11 | Efficient inner-enterprise telephone switching system |
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| CN104902109A true CN104902109A (en) | 2015-09-09 |
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| CN201510318897.7A Pending CN104902109A (en) | 2015-06-11 | 2015-06-11 | Efficient inner-enterprise telephone switching system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113286045A (en) * | 2021-05-20 | 2021-08-20 | 厦门星纵信息科技有限公司 | Automatic call establishing method for external calling extension, terminal device and storage medium |
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- 2015-06-11 CN CN201510318897.7A patent/CN104902109A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113286045A (en) * | 2021-05-20 | 2021-08-20 | 厦门星纵信息科技有限公司 | Automatic call establishing method for external calling extension, terminal device and storage medium |
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Application publication date: 20150909 |