CN104899680A - Evaluation method for service quality of cameras in operation and maintenance process of safety city system - Google Patents
Evaluation method for service quality of cameras in operation and maintenance process of safety city system Download PDFInfo
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- CN104899680A CN104899680A CN201510247850.6A CN201510247850A CN104899680A CN 104899680 A CN104899680 A CN 104899680A CN 201510247850 A CN201510247850 A CN 201510247850A CN 104899680 A CN104899680 A CN 104899680A
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Abstract
The present invention relates to a kind of evaluation methods of video camera service quality during safe city system O amp; M, comprising: the practical online hours of each video camera, the theoretical time point answering online hours, breaking down, the time point for restoring failure and formal on-line time in operation management system acquisition system; System-computed obtains same day equipment on-line rate; Judge whether that the Reserve Fund to video camera affiliated unit is withholdd, sets two threshold values
,
,
If same day equipment on-line rate is more than or equal to
, carry out zero and withhold, be evaluated as optimal level; If same day equipment on-line rate is more than or equal to
And it is less than
, withhold by the statistics payment of of that month equipment on-line rate, be evaluated as good level; If same day equipment on-line rate is less than
, then video camera affiliated unit this month All Reserves are deducted, worst grade is evaluated as. The service quality evaluation system of video camera is applied in this project, realizes the evaluation to video camera service quality by present invention combination safe city, smart city project operational system.
Description
Technical field
The present invention relates to safe city, smart city project system operation management technical field, the evaluation method of video camera service quality in the system O&M process of especially a kind of safe city.
Background technology
Along with the propelling of safe city, smart city project, each big city is devoted to make safe city, smart city, operation management for safe city, smart city becomes major tasks of this project, also becomes operation management to safe city, one, smart city important indicator to the evaluation of camera apparatus service quality.Calculate video camera online hours every day, video camera theoretical online hours every day, the online rate of front-end equipment, calculator room equipment sum, calculator room equipment number of faults, time of failure, failure recovery time, detailed programs responsible official the end of month or in need time can queried for items up to now till the result of appraisal, concrete operation and maintenance expenses use and computation process.
Notification number is the implementation method that the patent of invention of CN201210340066.6 discloses a kind of customer service quality analysis system based on mobile Internet, sets up on line data analytic type Database Systems, and dispose persistence architecture platform in enterprises; The various production and operation system data of enterprises is extracted by persistence architecture platform; By special data cleansing and integrated process, all kinds of enterprises production and operation data extracted are cleaned and integrated, Exception Filter data, association analysis dimension; Carry out granularity by special tabulate statistics process analysis according to different dimensions to gather, and the result of analysis is stored in system database, form Enterprise Quality of Service data target snapshot; The quality of service data index snapshot of corporate client Service Quality Management OnLine Data Analysis System calculated by Adobe AIR technology is published to mobile Internet platform.Visible, this patent is only analyze customer service quality, does not carry out systematic evaluation to concrete equipment.
Summary of the invention
The object of the present invention is to provide one can evaluate video camera service quality, meet the evaluation method to video camera service quality in the safe city system O&M process of the evaluation requirements of video camera service quality in safe city, smart city operational system daily management business.
For achieving the above object, present invention employs following technical scheme: the evaluation method of video camera service quality in the system O&M process of a kind of safe city, the method comprises the step of following order:
(1) actual online hours of each video camera in operation management system acquisition system, each video camera theory answers online hours, each video camera breaks down time point, video camera recover time point and the formal on-line time of video camera of fault;
(2) data got calculate by system, obtain equipment on-line rate on the same day;
(3) according to the equipment on-line rate on the same day obtained, judge whether to withhold to the Reserve Fund of video camera affiliated unit, set two threshold values
,
, wherein
<
if the same day, equipment on-line rate was more than or equal to
, carry out zero and withhold, be chosen as optimal level; If the same day, equipment on-line rate was more than or equal to
and be less than
, withhold by the payment of of that month equipment on-line rate statistics, be chosen as good level; If the same day, equipment on-line rate was less than
, then deduct the of that month All Reserves of video camera affiliated unit, be chosen as the poorest grade.
Described same day, the computing formula of equipment on-line rate was as follows:
In same day equipment on-line rate=system, all video cameras all video cameras in the actual online hours/system of this day answer online hours in the theory of this day;
In system, all video cameras all video cameras in the actual online hours=system of this day to answer in online hours-system all video cameras in the fault-time of this day in the theory of this day, online hours and fault-time all by hour in units of.
Set two threshold values
=60%,
=96%, if the same day, equipment on-line rate was more than or equal to 96%, carries out zero and withhold; If equipment on-line rate was more than or equal to 60% and was less than 96% the same day, by of that month equipment on-line rate statistics payment reserve, the payment reserve amount of money=of that month Reserve Fund × of that month equipment on-line rate, described of that month Reserve Fund refer to video camera affiliated unit this month prepare for paying the amount of money of withholing; If the same day, equipment on-line rate was less than 60%, then deduct the of that month All Reserves of video camera affiliated unit.
The computing formula of described of that month equipment on-line rate is as follows:
In of that month equipment on-line rate=system, all video cameras all video cameras in the actual online hours/system of this month answer online hours in the theory of this month;
In system, all video cameras all video cameras in the actual online hours=system of this month to answer in online hours-system all video cameras in the fault-time of this month in the theory of this month, online hours and fault-time all by hour in units of.
Refer to that time point that video camera breaks down recovers the mistiming between the time point of fault to video camera described fault-time.
As shown from the above technical solution, advantage of the present invention is as follows: the first, can carry out unified management to the camera apparatus of different manufacturer, namely evaluates the service quality of the video camera that different manufacturers is produced in operational system appraisement system; Second, due in safe city, smart city project, the evaluation method of video camera service quality is very short of, the present invention is in conjunction with safe city, smart city project operational system, the service quality evaluation system of video camera is applied in this project, achieves the evaluation to video camera service quality; 3rd, the present invention can be widely used in each big city business more complicated, require, in the appraisement system of service quality in higher safe city, smart city project operation management process, to meet the evaluation requirements to video camera service quality in safe city, smart city operational system daily management business.
Accompanying drawing explanation
Fig. 1 is software hierarchy frame diagram of the present invention;
Fig. 2 is method flow diagram of the present invention.
Embodiment
As shown in Figure 2, an evaluation method for video camera service quality in the system O&M process of safe city, comprising: the time point that actual online hours of each video camera in (1) operation management system acquisition system, each video camera theory answers online hours, each video camera breaks down, video camera recover time point and the formal on-line time of video camera of fault; (2) data got calculate by system, obtain equipment on-line rate on the same day; (3) according to the equipment on-line rate on the same day obtained, judge whether to withhold to the Reserve Fund of video camera affiliated unit, set two threshold values
,
, wherein
<
if the same day, equipment on-line rate was more than or equal to
, carry out zero and withhold, be chosen as optimal level; If the same day, equipment on-line rate was more than or equal to
and be less than
, withhold by the payment of of that month equipment on-line rate statistics, be chosen as good level; If the same day, equipment on-line rate was less than
, then deduct the of that month All Reserves of video camera affiliated unit, be chosen as the poorest grade.In the present invention, the equipment of indication is video camera.
As shown in Figure 2, described same day equipment on-line rate computing formula as follows:
In same day equipment on-line rate=system, all video cameras all video cameras in the actual online hours/system of this day answer online hours in the theory of this day;
In system, all video cameras all video cameras in the actual online hours=system of this day to answer in online hours-system all video cameras in the fault-time of this day in the theory of this day, online hours and fault-time all by hour in units of.
As shown in Figure 2, two threshold values are set
=60%,
=96%, if the same day, equipment on-line rate was more than or equal to 96%, carries out zero and withhold; If equipment on-line rate was more than or equal to 60% and was less than 96% the same day, by of that month equipment on-line rate statistics payment reserve, the payment reserve amount of money=of that month Reserve Fund × of that month equipment on-line rate, described of that month Reserve Fund refer to video camera affiliated unit this month prepare for paying the amount of money of withholing; If the same day, equipment on-line rate was less than 60%, then deduct the of that month All Reserves of video camera affiliated unit.
As shown in Figure 2, the computing formula of described of that month equipment on-line rate is as follows:
In of that month equipment on-line rate=system, all video cameras all video cameras in the actual online hours/system of this month answer online hours in the theory of this month;
In system, all video cameras all video cameras in the actual online hours=system of this month to answer in online hours-system all video cameras in the fault-time of this month in the theory of this month, online hours and fault-time all by hour in units of.Refer to that time point that video camera breaks down recovers the mistiming between the time point of fault to video camera described fault-time.16000 video cameras are had, so of that month online rate=[in 16000 × 24 × 30-system, all video cameras are in the fault-time of this month]/16000 × 24 × 30 in supposing the system.
As shown in Figure 1, system obtains data from data Layer; The data got carry out adding up and calculating by service layer, and the result calculated is online rate, the statistics payment of front-end equipment; Application layer obtains from service layer the result calculated and is represented foreground interface for users and check.The present invention carries out as two evaluation criterions of appraisement system the quality evaluating service quality in this system O&M process using the online rate of system all devices, statistics payment, online rate is higher, payment is fewer, and the evaluation of user to device service quality is higher.Detailed programs responsible official the end of month or in need time can queried for items up to now till the result of appraisal, concrete operation and maintenance expenses with and computation process, can the state of the online or off-line of care testing device, and visualization system camera apparatus real time quality of service, the evaluation of service quality in system O&M process is converted into the online rate of equipment as standard.
In sum, the present invention answers online hours, front-end equipment time of origin, front-end equipment failure recovery time, calculator room equipment time of failure, calculator room equipment failure recovery time for data basis with front end equipment on-line duration, front-end equipment theory, add up and calculate equipment on-line rate and of that month Online statistics payment on the same day, with the same day equipment on-line rate and of that month Online statistics payment for evaluation criterion, and in systems in which can the state of the online or off-line of care testing device, and visualization system camera apparatus real time quality of service.The present invention can be widely used in the evaluation of service quality in safe city, smart city project system operation management system process.
Claims (5)
1. the evaluation method of video camera service quality in safe city system O&M process, the method comprises the step of following order:
(1) actual online hours of each video camera in operation management system acquisition system, each video camera theory answers online hours, each video camera breaks down time point, video camera recover time point and the formal on-line time of video camera of fault;
(2) data got calculate by system, obtain equipment on-line rate on the same day;
(3) according to the equipment on-line rate on the same day obtained, judge whether to withhold to the Reserve Fund of video camera affiliated unit, set two threshold values
,
, wherein
<
if the same day, equipment on-line rate was more than or equal to
, carry out zero and withhold, be chosen as optimal level; If the same day, equipment on-line rate was more than or equal to
and be less than
, withhold by the payment of of that month equipment on-line rate statistics, be chosen as good level; If the same day, equipment on-line rate was less than
, then deduct the of that month All Reserves of video camera affiliated unit, be chosen as the poorest grade.
2. the evaluation method of video camera service quality in the system O&M process of safe city according to claim 1, is characterized in that: described same day, the computing formula of equipment on-line rate was as follows:
In same day equipment on-line rate=system, all video cameras all video cameras in the actual online hours/system of this day answer online hours in the theory of this day;
In system, all video cameras all video cameras in the actual online hours=system of this day to answer in online hours-system all video cameras in the fault-time of this day in the theory of this day, online hours and fault-time all by hour in units of.
3. the evaluation method of video camera service quality in the system O&M process of safe city according to claim 1, is characterized in that: set two threshold values
=60%,
=96%, if the same day, equipment on-line rate was more than or equal to 96%, carries out zero and withhold; If equipment on-line rate was more than or equal to 60% and was less than 96% the same day, by of that month equipment on-line rate statistics payment reserve, the payment reserve amount of money=of that month Reserve Fund × of that month equipment on-line rate, described of that month Reserve Fund refer to video camera affiliated unit this month prepare for paying the amount of money of withholing; If the same day, equipment on-line rate was less than 60%, then deduct the of that month All Reserves of video camera affiliated unit.
4. the evaluation method of video camera service quality in the safe city system O&M process according to claim 1 or 3, is characterized in that: the computing formula of described of that month equipment on-line rate is as follows:
In of that month equipment on-line rate=system, all video cameras all video cameras in the actual online hours/system of this month answer online hours in the theory of this month;
In system, all video cameras all video cameras in the actual online hours=system of this month to answer in online hours-system all video cameras in the fault-time of this month in the theory of this month, online hours and fault-time all by hour in units of.
5. the evaluation method of video camera service quality in the safe city system O&M process according to claim 2 or 4, is characterized in that: refer to that time point that video camera breaks down recovers the mistiming between the time point of fault to video camera described fault-time.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510247850.6A CN104899680A (en) | 2015-05-15 | 2015-05-15 | Evaluation method for service quality of cameras in operation and maintenance process of safety city system |
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|---|---|---|---|
| CN201510247850.6A CN104899680A (en) | 2015-05-15 | 2015-05-15 | Evaluation method for service quality of cameras in operation and maintenance process of safety city system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106710221A (en) * | 2017-03-15 | 2017-05-24 | 深圳市鹏之艺建筑设计有限公司 | Smart city intelligent transportation system and evaluation method thereof |
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| CN103580914A (en) * | 2013-08-28 | 2014-02-12 | 中安消技术有限公司 | Method and device based on operation of fault monitoring platform of remote digital security and protection systems |
| CN104301713A (en) * | 2014-09-10 | 2015-01-21 | 支录奎 | Automatic statistics and supervisory system for failure rate of video monitoring equipment |
| CN104360208A (en) * | 2014-12-05 | 2015-02-18 | 国家电网公司 | Acquisition failure analyzing and processing method of electricity utilization information acquisition operating and maintaining system |
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2015
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Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103580914A (en) * | 2013-08-28 | 2014-02-12 | 中安消技术有限公司 | Method and device based on operation of fault monitoring platform of remote digital security and protection systems |
| CN104301713A (en) * | 2014-09-10 | 2015-01-21 | 支录奎 | Automatic statistics and supervisory system for failure rate of video monitoring equipment |
| CN104360208A (en) * | 2014-12-05 | 2015-02-18 | 国家电网公司 | Acquisition failure analyzing and processing method of electricity utilization information acquisition operating and maintaining system |
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Application publication date: 20150909 |
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