CN104834704A - Response method and response system - Google Patents
Response method and response system Download PDFInfo
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- CN104834704A CN104834704A CN201510211587.5A CN201510211587A CN104834704A CN 104834704 A CN104834704 A CN 104834704A CN 201510211587 A CN201510211587 A CN 201510211587A CN 104834704 A CN104834704 A CN 104834704A
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Abstract
The invention relates to a response method and a response system. The method comprises the following steps of acquiring a problem sent in a current set time bucket and response content corresponding to the problem; extracting keywords of the problem, performing association on the keywords of the problem to form behavior keywords, and performing collation on the response content to form behavior response content; forming a behavior index according to a corresponding relation between the behavior keywords and the behavior response content; looking up matched behavior keywords according to extracted keywords of another problem sent in the next time bucket by a user; retrieving and sending the corresponding behavior response content according to the behavior index. A series of problems of the user is intelligently associated to form an associative response mode, so the user experience is promoted, and meanwhile, resource cost is reduced.
Description
Technical field
The present invention relates to a kind of answer method and system.
Background technology
What the response mode on current network adopted substantially is most basic key word matching method, and the method, for send problem by user, is extracted keyword wherein, retrieved according to keyword in response content.And problem is repeatedly sent for client in section sometime, also be that a pair each problem carries out simple retrieval response, fail record for the association between client's repeatedly transmission problem, and cause the loss of resources costs, the efficiency of simultaneously replying is too low, and association cannot be carried out to this problem when user asks a problem, the response content returning association initiatively, causes the experience sense of user also too low.
Summary of the invention
The object of the embodiment of the present invention is to provide a kind of answer method and system, is intended to solve in prior art and can only replys each problem one by one, cannot carry out associating that to reply the reply efficiency caused low, the problem that Consumer's Experience sense is too low.
Embodiments provide answer method, described method comprises the steps:
Obtain user in the current problem of setting period transmission and the response content of correspondence thereof;
Extract the keyword of described problem, the keyword of described problem is associated, form behavior keyword, and described response content is arranged, form behavior response content;
According to the corresponding relation of described behavior keyword and described behavior response content, form behavior index;
According to the keyword that user extracts in the problem that next setting period sends, search mated behavior keyword; And
Also corresponding behavior response content is sent according to behavior indexed search.
The embodiment of the present invention further provides a kind of answering system, and described system comprises:
Mobile terminal, for sending problem, receiving response content or behavior response content;
Answering server, for obtaining the problem that user sent in the current setting period, extracts the keyword of problem; Search mated behavior keyword, also send corresponding behavior response content according to behavior indexed search; If search less than mated behavior keyword, then retrieve according to described keyword index and send corresponding response content;
Response administration module, retrieves for response content; And behavior management module, retrieve for behavior response content.
The answer method that the embodiment of the present invention provides and system, to the incidence relation in a period of time between user institute transmission problem, formation behavior keyword and behavior response content, when user sends the problem relevant to behavior keyword next time again, directly return and change one's profession, into behavior response content corresponding to keyword, intelligently the series of problems of user to be associated, form association's response mode, promote the experience sense of user, economize on resources cost simultaneously.
Accompanying drawing explanation
A kind of process flow diagram of the answer method that Fig. 1 provides for the embodiment of the present invention;
The another kind of process flow diagram of the answer method that Fig. 2 provides for the embodiment of the present invention;
A kind of structural representation of the answering system that Fig. 3 provides for the embodiment of the present invention.
Embodiment
In order to make object of the present invention, technical scheme and advantage clearly understand, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, be not intended to limit the present invention.
Fig. 1 shows a kind of process flow diagram of the answer method that the embodiment of the present invention provides, and for convenience of description, illustrate only the part relevant to the embodiment of the present invention, the answer method that the embodiment of the present invention provides, and described method comprises the steps:
Step S11, obtains user in the current problem of setting period transmission and the response content of correspondence thereof.
In the present embodiment, obtain the problem that user sends within the setting period, and the response content that correspondence returns, the problem sent within the setting period due to user has certain relevance, such as can ask sales volume, positive rating for certain Mobile phone of consulting, report rate etc. for repairment, to when also not forming behavior keyword or do not find coupling behavior keyword, need to return response content successively to the problems referred to above seriatim.
In the present embodiment, the method setting up index for the keyword of problem comprises: to response contents extraction keyword; And according to the corresponding relation of response content and keyword, form keyword index.
Particularly, backstage constantly can gather response content, to response contents extraction keyword, corresponding relation according to keyword and response content forms keyword index, to when also not forming behavior keyword or do not find coupling behavior keyword, need the keyword of extraction problem, search the keyword index of coupling, the keyword index according to coupling retrieves response content.
Step S12, extracts the keyword of described problem, associates the keyword of described problem, forms behavior keyword, and described response content is arranged, and forms behavior response content.
In the present embodiment, if there is relevance in the problem sent within the setting period, behavior keyword is formed according to incidence relation, such as seek advice from certain Mobile phone can ask " sales volume ", " positive rating ", " report rate for repairment ", above problem is all the problem of user feedback data, above-mentioned keyword can be associated, form the behavior keyword about " user feedback data ", when there being user to ask " positive rating ", can search " user feedback data " of mating with it, simultaneously, described response content is arranged, formation behavior response content, such as by " sales volume ", " positive rating ", " report rate for repairment " response content corresponding respectively carry out arrangement formation behavior response content.
Step S13, according to the corresponding relation of described behavior keyword and described behavior response content, forms behavior index.
Step S14, according to the keyword that user extracts in the problem that next setting period sends, searches mated behavior keyword.
In the present embodiment, after defining formation behavior keyword, in order to saving resource cost, improve user's question and answer efficiency, after extraction user sends the keyword of problem, searching the behavior keyword of coupling, such as: when there being user to ask " positive rating ", can search " user feedback data " of mating with it.
Step S15, also sends corresponding behavior response content according to behavior indexed search.
Fig. 2 shows the another kind of process flow diagram of the answer method that the embodiment of the present invention provides, and for convenience of description, illustrate only the part relevant to the embodiment of the present invention, the answer method that the embodiment of the present invention provides, and described method comprises the steps:
Step S21, extracts the keyword of described problem in the problem of current setting period reception user transmission.
Step S22, judges whether to find mated behavior keyword, if so, then performs step S23, otherwise performs step S24.
Step S23, also sends corresponding behavior response content according to behavior indexed search.
Step S24, retrieves according to described keyword index and sends corresponding response content.
Step S25, obtains user in the current problem of setting period transmission and the response content of correspondence thereof.
Step S26, extracts the keyword of described problem, associates the keyword of described problem, forms behavior keyword, and described response content is arranged, and forms behavior response content
Step S27, according to the corresponding relation of described behavior keyword and described behavior response content, forms behavior index.
Fig. 3 shows a kind of structural representation of the answering system that the embodiment of the present invention provides, and for convenience of description, illustrate only the part relevant to the embodiment of the present invention, the answering system that the embodiment of the present invention provides, and described system comprises:
Mobile terminal 31, for sending problem, receiving response content or behavior response content;
Answering server 32, for obtaining the problem that user sent in the current setting period, extracts the keyword of problem; Search mated behavior keyword, also send corresponding behavior response content according to behavior indexed search; If search less than mated behavior keyword, then retrieve according to described keyword index and send corresponding response content;
In the present embodiment, described answering server also for: obtain problem and the response content of correspondence thereof that user sends in the current setting period; Extract the keyword of described problem, the keyword of described problem is associated, form behavior keyword, and described response content is formed behavior response content; According to the corresponding relation of described behavior keyword and described behavior response content, form behavior index.
Response administration module 33, retrieves for response content; And behavior management module 34, retrieve for behavior response content.
In the present embodiment, described response administration module 33 comprises: keywords database 331, for storing the keyword to response contents extraction; Keyword index storehouse 332, for storing the keyword index that corresponding relation is formed according to response content and keyword; Response content storehouse 333, for storing response content.
In the present embodiment, described behavior management module 34 comprises: behavior keywords database 341, forms behavior keyword for storing according to the incidence relation of the keyword of described problem; Keyword index storehouse 342, forms behavior index for storing according to the corresponding relation of described behavior keyword and described behavior response content; Behavior response content storehouse 343, forms behavior response content for storing according to the incidence relation of described response content.
Above content is in conjunction with concrete preferred implementation further description made for the present invention, can not assert that specific embodiment of the invention is confined to these explanations.For general technical staff of the technical field of the invention; make some equivalent alternative or obvious modification without departing from the inventive concept of the premise; and performance or purposes identical, all should be considered as belonging to the scope of patent protection that the present invention is determined by submitted to claims.
Claims (7)
1. an answer method, is characterized in that, described method comprises the steps:
Obtain user in the current problem of setting period transmission and the response content of correspondence thereof;
Extract the keyword of described problem, the keyword of described problem is associated, form behavior keyword, and described response content is arranged, form behavior response content;
According to the corresponding relation of described behavior keyword and described behavior response content, form behavior index;
According to the keyword that user extracts in the problem that next setting period sends, search mated behavior keyword; And
Also corresponding behavior response content is sent according to behavior indexed search.
2. answer method as claimed in claim 1, it is characterized in that, described method also comprises:
To response contents extraction keyword; And
According to the corresponding relation of response content and keyword, form keyword index.
3. answer method as claimed in claim 1 or 2, it is characterized in that, described method also comprises:
According to the keyword that user extracts in the problem that next setting period sends, if search less than mated behavior keyword, then retrieve according to described keyword index and send corresponding response content.
4. an answering system, is characterized in that, described system comprises:
Mobile terminal, for sending problem, receiving response content or behavior response content;
Answering server, for obtaining the problem that user sent in the current setting period, extracts the keyword of problem; Search mated behavior keyword, also send corresponding behavior response content according to behavior indexed search; If search less than mated behavior keyword, then retrieve according to described keyword index and send corresponding response content;
Response administration module, retrieves for response content; And
Behavior management module, retrieves for behavior response content.
5. answering system as claimed in claim 4, is characterized in that, described answering server also for:
Obtain user in the current problem of setting period transmission and the response content of correspondence thereof;
Extract the keyword of described problem, the keyword of described problem is associated, form behavior keyword, and described response content is formed behavior response content;
According to the corresponding relation of described behavior keyword and described behavior response content, form behavior index.
6. answering system as claimed in claim 4, it is characterized in that, described response administration module comprises:
Keywords database, for storing the keyword to response contents extraction;
Keyword index storehouse, for storing the keyword index that corresponding relation is formed according to response content and keyword;
Response content storehouse, for storing response content.
7. answering system as claimed in claim 4, it is characterized in that, described behavior management module comprises:
Behavior keywords database, forms behavior keyword for storing according to the incidence relation of the keyword of described problem;
Keyword index storehouse, forms behavior index for storing according to the corresponding relation of described behavior keyword and described behavior response content;
Behavior response content storehouse, forms behavior response content for storing according to the incidence relation of described response content.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106878819A (en) * | 2017-01-20 | 2017-06-20 | 合网络技术（北京）有限公司 | The method, system and device of information exchange in a kind of network direct broadcasting |
| CN109313899A (en) * | 2016-06-08 | 2019-02-05 | 夏普株式会社 | The control method of answering device and answering device, control program |
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| CN103810218A (en) * | 2012-11-14 | 2014-05-21 | 北京百度网讯科技有限公司 | Problem cluster-based automatic asking and answering method and device |
| CN104168546A (en) * | 2014-08-29 | 2014-11-26 | 宇龙计算机通信科技(深圳)有限公司 | Automatic answer device and automatic answer method |
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| US20020105550A1 (en) * | 2001-02-07 | 2002-08-08 | International Business Machines Corporation | Customer self service iconic interface for resource search results display and selection |
| CN101178711A (en) * | 2006-11-30 | 2008-05-14 | 腾讯科技（深圳）有限公司 | Chinese auto-answer method and system |
| CN103810218A (en) * | 2012-11-14 | 2014-05-21 | 北京百度网讯科技有限公司 | Problem cluster-based automatic asking and answering method and device |
| CN104168546A (en) * | 2014-08-29 | 2014-11-26 | 宇龙计算机通信科技(深圳)有限公司 | Automatic answer device and automatic answer method |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109313899A (en) * | 2016-06-08 | 2019-02-05 | 夏普株式会社 | The control method of answering device and answering device, control program |
| CN106878819A (en) * | 2017-01-20 | 2017-06-20 | 合网络技术（北京）有限公司 | The method, system and device of information exchange in a kind of network direct broadcasting |
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Address after: 518057 Guangdong city of Shenzhen province Nanshan District high in the four Longtaili No. 30 building two floor 202, 203 science and technology, 206 Applicant after: Shenzhen Montnets Technology Co., Ltd. Address before: 518000 Guangdong city of Shenzhen province Nanshan District high in the four Longtaili No. 30 building two floor 202, 203 science and technology, 206 Applicant before: Meng Wang Science and Technology Co., Ltd. of Shenzhen |
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Application publication date: 20150812 |