CN104796313B - Method and device for accessing third party by automatic conversation tool - Google Patents
Method and device for accessing third party by automatic conversation tool Download PDFInfo
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- CN104796313B CN104796313B CN201410026028.2A CN201410026028A CN104796313B CN 104796313 B CN104796313 B CN 104796313B CN 201410026028 A CN201410026028 A CN 201410026028A CN 104796313 B CN104796313 B CN 104796313B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/53—Network services using third party service providers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
- G06F16/2455—Query execution
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/25—Integrating or interfacing systems involving database management systems
- G06F16/252—Integrating or interfacing systems involving database management systems between a Database Management System and a front-end application
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/903—Querying
- G06F16/9032—Query formulation
- G06F16/90332—Natural language query formulation or dialogue systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
Abstract
The invention discloses a method for accessing an automatic dialogue tool to a third party, which comprises the following steps: receiving information content sent by a user client, and extracting key information from the information content; inquiring information of a third party corresponding to the key information according to the key information, and sending the inquired information of the third party to the user client; receiving information of a third party selected by the user client, and sending an access request to the third party client selected by the user client; and after receiving the access response fed back by the third-party client, establishing communication connection between the user client and the third-party client. The invention also discloses a device for accessing the automatic dialogue tool to the third party. The invention shortens the time of searching the third party by the user, improves the consultation efficiency of the user, provides convenience for the user, brings a large number of clients for the third party and shortens the time and cost of searching the clients by the third party.
Description
Technical Field
The invention relates to the technical field of networks, in particular to a method and a device for accessing an automatic conversation tool to a third party.
Background
With the development of the internet and intelligent terminals, various chat software is more and more popular. In some chat software, in addition to regular chats with peer buddies, it is also possible to talk with an automated conversation tool, such as a chat bot. The automatic dialogue tool is a chat tool capable of automatically replying, and can search the most appropriate answer from the database according to the question of the user, reply to the user and execute some common question answers. However, the current automatic dialogue tool is mainly applied to dialogue and recreation, and for some problems needing a third party to solve, the automatic dialogue tool can only give a rough answer and cannot directly solve the problems, and at the moment, the user still needs to contact the third party. For example, when a user says "i want to buy a bottle of cold medicine", most automatic conversation tools do not know what they mean, and any automatic conversation tool at present does not help the user to directly contact a medicine selling merchant, and cannot help the user to contact a common merchant when the user asks questions.
Disclosure of Invention
The embodiment of the invention provides a method and a device for accessing an automatic dialogue tool to a third party, which can directly transfer the problem that the automatic dialogue tool cannot answer to the corresponding third party.
The embodiment of the invention provides a method for accessing an automatic conversation tool to a third party, which comprises the following steps:
receiving information content sent by a user client, and extracting key information from the information content;
inquiring information of a third party corresponding to the key information according to the key information, and sending the inquired information of the third party to the user client;
receiving information of a third party selected by the user client, and sending an access request to the third party client selected by the user client;
and after receiving the access response fed back by the third-party client, establishing communication connection between the user client and the third-party client.
The embodiment of the invention also provides a device for accessing the automatic dialog tool to the third party, which comprises the following steps:
the receiving and sending module is used for receiving the information content sent by the user client;
the extraction module is used for extracting key information from the information content;
the query module is used for querying the information of the third party corresponding to the key information according to the key information;
the transceiver module is further used for sending the inquired information of the third party to the user client; receiving information of a third party selected by the user client, and sending an access request to the third party client selected by the user client;
and the connection module is used for establishing communication connection between the user client and the third-party client after receiving the access response fed back by the third-party client.
The embodiment of the invention provides the third party information associated with the consultation content to the user through analyzing the chat content, and establishes the communication connection between the user and the third party according to the selection of the user, so that the third party directly talks with the user, thereby shortening the time for the user to search the third party, improving the consultation efficiency of the user, providing convenience for the user, bringing a large number of clients for the third party and shortening the time and cost for the third party to search the client.
Drawings
FIG. 1 is a flow chart of a first embodiment of a method for accessing a third party by an automated dialog tool according to the present invention;
FIG. 2 is a flow chart of a second embodiment of a method for accessing a third party by an automated dialog tool according to the present invention;
FIG. 3 is a flowchart of a third embodiment of a method for accessing a third party by an automated dialog tool according to the invention;
FIG. 4 is a flowchart of a fourth embodiment of a method for accessing a third party by an automated dialog tool according to the invention;
FIG. 5 is a flowchart illustrating the steps of establishing a third party database according to a fourth embodiment of the method for accessing a third party by an automated dialog tool according to the present invention;
FIG. 6 is a schematic structural diagram of a first embodiment of an apparatus for accessing a third party by an automatic dialog tool according to the present invention;
FIG. 7 is a diagram illustrating a second embodiment of an apparatus for accessing a third party by an automatic dialog tool according to the present invention;
FIG. 8 is a diagram illustrating user client, server, and third party client interactions in an embodiment of the invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Referring to fig. 1, fig. 1 is a flowchart illustrating a method for accessing a third party by an automatic dialog tool according to a first embodiment of the present invention. The method for accessing the third party by the automatic dialog tool provided by the embodiment comprises the following steps:
step S10, receiving the information content sent by the user client, and extracting key information from the information content;
the software environment of the present embodiment may be chat software with automatic conversations, such as a chat bot. Meanwhile, referring to fig. 8, the hardware operating environment of this embodiment may include a background server, where an account of an automatic session tool is set on the background server, and the account of the automatic session tool is used as a session interface to perform a session with a user account; the system can also comprise a user client installed on intelligent terminals such as a mobile phone, a PAD, a notebook computer, a desktop computer, an all-in-one machine and the like, wherein a user can be a user with consultation requirements, and the user can log in through the user client, can contact an account number of the automatic conversation tool to have conversation with the automatic conversation tool, and can also contact other user account numbers to have conversation with other users; the system can also comprise a third-party client which can be a client installed on an intelligent terminal such as a mobile phone, a PAD, a notebook computer, a desktop computer, an all-in-one machine and the like, a user is a third party capable of solving problems or providing services for the user, the third party logs in through the third-party client, can contact an account number of an automatic conversation tool and converse with the automatic conversation tool, and can also contact other user account numbers to converse with other users.
When a user converses with an automatic conversation tool through a user client, information content is input in a conversation box, a terminal used by the user sends the conversation information content to a server through a network, the server extracts key information from the conversation information content after receiving the conversation information content, for example, the user sends 'i wants to buy cold medicines', and the server extracts 'buy cold medicines' from the conversation to be used as the key information. Of course, if the conversation content sent by the user is not the content needing consultation and is only simple to send chat, for example, "eat" the conversation tool, the automatic conversation tool only needs to answer the set corresponding content; or some questions that can be answered without third party participation, such as "how today's weather", the automatic dialog tool may pull the weather today directly from the weather server or internet site and display it in the dialog box.
Step S20, according to the key information, inquiring the information of the third party corresponding to the key information;
and the server inquires the third party information according to the key information. For example, the key information "buy cold medicine" mentioned above, on one hand, the automatic dialog tool can search the brand of cold medicine from the website and display it in the dialog box; on the other hand, the server can search cold drug merchants capable of chatting through the client and acquire information of the cold drug merchants; in addition, the server can also search some physicians capable of chatting through the client terminal and be used as a third party to obtain the information.
Step S30, sending the inquired information of the third party to the user client;
and the server sends the inquired third party profile and the related link to the user account through the automatic conversation tool account, and the profile and the related link are displayed in a user client dialog box for the user to refer to.
Step S40, receiving the information of the third party selected by the user client;
after checking the information recommended by the server, the user can click and select the third party information required by the user, and the user client returns the selection of the user to the server.
Step S50, sending the access request to the third-party client selected by the user client;
and the server sends the access request to a corresponding third party account according to the selection of the user and waits for the confirmation of the third party.
And step S60, after receiving the access response fed back by the third-party client, establishing the communication connection between the user client and the third-party client.
After receiving an access request sent by a server, a third party clicks a confirmation if the third party agrees to access, and returns the confirmation to the server, and after receiving confirmation information of the third party, the server directly connects a third party account with a user account, so that the third party can directly talk with the user to answer the problem of the user and provide service for the user.
According to the embodiment, the third party information related to the consultation content is provided for the user through analyzing the chatting content, and the communication connection between the user and the third party is established according to the selection of the user, so that the third party directly talks with the user, on one hand, the time for the user to search the third party is shortened, the consultation efficiency of the user is improved, convenience is provided for the user, on the other hand, a large number of clients are brought for the third party, and the time and cost for the third party to search the clients are shortened.
Fig. 2 is a flowchart illustrating a method for accessing a third party by an automatic dialog tool according to a second embodiment of the present invention. This embodiment is based on the embodiment shown in fig. 1, and after step S50, the method further includes:
and step S70, when the response is overtime or the access refusal information fed back by the third-party client is received, the inquired information of the third party is sent to the user client again.
In this embodiment, it is considered that, under some circumstances, the third party may not reply in time, for example, the network is not smooth, the third party is not logged in, or the third party is not at the terminal after logging in, the server still does not receive the confirmation information sent by the third party client after waiting for a period of time, or the third party denies access due to other reasons, the server receives the denial information sent by the third party client, and then the server sends the queried third party information to the user again, and prompts the user to connect timeout or the other party to deny access, and the user may reselect the third party and reconnect. According to the embodiment, when the third party does not respond or refuses to access, the optional third party information is provided for the user in time, the user is prevented from waiting too long, the consultation efficiency of the user is further improved, and the time for the user to search for the third party is shortened.
Referring to fig. 3, fig. 3 is a flowchart illustrating a third embodiment of a method for accessing a third party by an automatic dialog tool according to the present invention. This embodiment is based on the embodiment shown in fig. 1, and step S20 includes:
step S21, according to the key information, the registered user is queried for information of a third party corresponding to the key information.
In this embodiment, when the server queries the third party information, each registered user account may be traversed, and in the registered user accounts, according to information such as a name, a profile, and a category provided by the user, the user corresponding to the key information is searched as the third party, and is sent to the user client. In addition, a third party can be searched in the logged account, and the third party provided for the user is ensured to be logged in, so that the situation that the third party cannot answer the problem or provide service for the user in time without being online is avoided. According to the embodiment, the third party is searched by traversing the registered user, so that the information of the third party provided for the user is more comprehensive, the time for the user to search the third party is saved, and the consultation efficiency of the user is improved.
Fig. 4 is a flowchart illustrating a method for accessing a third party by an automatic dialog tool according to a fourth embodiment of the present invention. This embodiment is based on the embodiment shown in fig. 1, and step S20 includes:
and step S22, inquiring the information of the third party corresponding to the key information in a third party database according to the key information.
When the server of the embodiment queries the third party information, the server searches through the special third party database, the information of each registered third party is recorded in the database, the server does not need to traverse all registered accounts after extracting the key information, because not many users are the third parties, the server only needs to search in the third party database within the range, and all the users recorded in the third party database are the third parties, so that the time for the server to search the third parties is favorably shortened, and the efficiency of accessing the third parties is further improved. In addition, the third-party database can store third-party information in a classified manner, such as medicines, daily products, electrical appliances, clothes and the like, when the server receives the dialogue information of 'i want to buy cold medicines', only the third party needs to be searched for in the medicines, so that the time for searching for the third party is further shortened, and the efficiency of accessing the third party is improved.
As shown in fig. 5, fig. 5 is a flowchart of the steps of establishing the third party database in the fourth embodiment of the method for accessing the third party by the automatic dialog tool of the present invention, and includes the following steps:
step S71, receiving a registration request of a third party client, wherein the registration request carries information of the third party;
and step S72, storing the information of the third party to a third party database.
In the embodiment, when the third party database is established, the third party is allowed to register through the client, and the relevant information of the third party is submitted during registration so as to prove that the third party is the third party. For example, the name, extent of reference, etc. of the third party are specified in the account name and profile to facilitate the server's entry into the database. In addition, the list to which the user belongs can be selected, so that the user can be conveniently classified into the corresponding category of the database, and the subsequent search is convenient. In addition, the server can also require a third party to upload related qualification certificates, such as identity cards, business licenses, license certificates and the like, so as to prevent lawless persons from being mixed into the database to damage the benefits of the user and ensure the safety and reliability of consultation of the user.
Fig. 6 is a schematic structural diagram of a device for accessing a third party by an automatic dialog tool according to a first embodiment of the present invention. The device for accessing the third party by the automatic dialog tool mentioned in this embodiment includes:
a transceiver module 10, configured to receive information content sent by a user client;
an extraction module 20, configured to extract key information from the information content;
the query module 30 is configured to query, according to the key information, information of a third party corresponding to the key information;
the transceiver module 10 is further configured to send the queried information of the third party to the user client; receiving information of a third party selected by a user client, and sending an access request to the third party client selected by the user client;
and the connection module 40 is configured to establish a communication connection between the user client and the third-party client after receiving the access response fed back by the third-party client.
The software environment of the present embodiment may be chat software with automatic conversations, such as a chat bot. Meanwhile, referring to fig. 8, the hardware operating environment of this embodiment may include a background server, where an account of an automatic session tool is set on the background server, and the account of the automatic session tool is used as a session interface to perform a session with a user account; the system can also comprise a user client installed on intelligent terminals such as a mobile phone, a PAD, a notebook computer, a desktop computer, an all-in-one machine and the like, wherein a user can be a user with consultation requirements, and the user can log in through the user client, can contact an account number of the automatic conversation tool to have conversation with the automatic conversation tool, and can also contact other user account numbers to have conversation with other users; the system can also comprise a third-party client which can be a client installed on an intelligent terminal such as a mobile phone, a PAD, a notebook computer, a desktop computer, an all-in-one machine and the like, a user is a third party capable of solving problems or providing services for the user, the third party logs in through the third-party client, can contact an account number of an automatic conversation tool and converse with the automatic conversation tool, and can also contact other user account numbers to converse with other users.
When a user converses with an automatic conversation tool through a user client, information content is input in a conversation box, a terminal used by the user sends the conversation information content to a server through a network, the server extracts key information from the conversation information content after receiving the conversation information content, for example, the user sends 'i wants to buy cold medicines', and the server extracts 'buy cold medicines' from the conversation to be used as the key information. Of course, if the conversation content sent by the user is not the content needing consultation and is only simple to send chat, for example, "eat" the conversation tool, the automatic conversation tool only needs to answer the set corresponding content; or some questions that can be answered without third party participation, such as "how today's weather", the automatic dialog tool may pull the weather today directly from the weather server or internet site and display it in the dialog box.
And the server inquires the third party information according to the key information. For example, the key information "buy cold medicine" mentioned above, on one hand, the automatic dialog tool can search the brand of cold medicine from the website and display it in the dialog box; on the other hand, the server can search cold drug merchants capable of chatting through the client and acquire information of the cold drug merchants; in addition, the server can also search some physicians capable of chatting through the client terminal and be used as a third party to obtain the information.
And the server sends the inquired third party profile and the related link to the user account through the automatic conversation tool account, and the profile and the related link are displayed in a user client dialog box for the user to refer to. After checking the information recommended by the server, the user can click and select the third party information required by the user, and the user client returns the selection of the user to the server. And the server sends the access request to a corresponding third party account according to the selection of the user and waits for the confirmation of the third party. After receiving an access request sent by a server, a third party clicks a confirmation if the third party agrees to access, and returns the confirmation to the server, and after receiving confirmation information of the third party, the server directly connects a third party account with a user account, so that the third party can directly talk with the user to answer the problem of the user and provide service for the user.
According to the embodiment, the third party information related to the consultation content is provided for the user through analyzing the chatting content, and the communication connection between the user and the third party is established according to the selection of the user, so that the third party directly talks with the user, on one hand, the time for the user to search the third party is shortened, the consultation efficiency of the user is improved, convenience is provided for the user, on the other hand, a large number of clients are brought for the third party, and the time and cost for the third party to search the clients are shortened.
Further, the transceiver module 10 is further configured to, when the response reception times out or receives the access denial information fed back by the third-party client, re-send the queried information of the third party to the user client.
In this embodiment, it is considered that, under some circumstances, the third party may not reply in time, for example, the network is not smooth, the third party is not logged in, or the third party is not at the terminal after logging in, the server still does not receive the confirmation information sent by the third party client after waiting for a period of time, or the third party denies access due to other reasons, the server receives the denial information sent by the third party client, and then the server sends the queried third party information to the user again, and prompts the user to connect timeout or the other party to deny access, and the user may reselect the third party and reconnect. According to the embodiment, when the third party does not respond or refuses to access, the optional third party information is provided for the user in time, the user is prevented from waiting too long, the consultation efficiency of the user is further improved, and the time for the user to search for the third party is shortened.
Further, the query module 30 is further configured to query, according to the key information, information of a third party corresponding to the key information from the registered user.
In this embodiment, when the server queries the third party information, each registered user account may be traversed, and in the registered user accounts, according to information such as a name, a profile, and a category provided by the user, the user corresponding to the key information is searched as the third party, and is sent to the user client. In addition, a third party can be searched in the logged account, and the third party provided for the user is ensured to be logged in, so that the situation that the third party cannot answer the problem or provide service for the user in time without being online is avoided. According to the embodiment, the third party is searched by traversing the registered user, so that the information of the third party provided for the user is more comprehensive, the time for the user to search the third party is saved, and the consultation efficiency of the user is improved.
Further, the query module 30 is further configured to query, according to the key information, information of a third party corresponding to the key information in a third party database.
When the server of the embodiment queries the third party information, the server searches through the special third party database, the information of each registered third party is recorded in the database, the server does not need to traverse all registered accounts after extracting the key information, because not many users are the third parties, the server only needs to search in the third party database within the range, and all the users recorded in the third party database are the third parties, so that the time for the server to search the third parties is favorably shortened, and the efficiency of accessing the third parties is further improved. In addition, the third-party database can store third-party information in a classified manner, such as medicines, daily products, electrical appliances, clothes and the like, when the server receives the dialogue information of 'i want to buy cold medicines', only the third party needs to be searched for in the medicines, so that the time for searching for the third party is further shortened, and the efficiency of accessing the third party is improved.
Fig. 7 is a schematic structural diagram of a device for accessing a third party by an automatic dialog tool according to a second embodiment of the present invention. This embodiment is based on the embodiment shown in fig. 6, and adds a database building module 50 for building a third-party database.
In the embodiment, when the third party database is established, the third party is allowed to register through the client, and the relevant information of the third party is submitted during registration so as to prove that the third party is the third party. For example, the name, extent of reference, etc. of the third party are specified in the account name and profile to facilitate the server's entry into the database. In addition, the list to which the user belongs can be selected, so that the user can be conveniently classified into the corresponding category of the database, and the subsequent search is convenient. In addition, the server can also require a third party to upload related qualification certificates, such as identity cards, business licenses, license certificates and the like, so as to prevent lawless persons from being mixed into the database to damage the benefits of the user and ensure the safety and reliability of consultation of the user.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (5)
1. A method for an automated dialog tool to access a third party, comprising the steps of:
receiving information content sent by a user client, and extracting key information from the information content;
inquiring authenticated third party information corresponding to the key information in a registered user in a third party database and in a login state according to the key information, and sending the inquired third party information to the user client; the third-party database stores information of third parties in a classified manner;
receiving information of a third party selected by the user client, and sending an access request to the third party client selected by the user client;
after receiving an access response fed back by the third-party client, directly establishing communication connection between the user client and the third-party client, and presenting a service request of the user client through a peer-to-peer real-time chat conversation between the user client and the third-party client; or when the access response fed back by the third-party client is received overtime or the access refusal information fed back by the third-party client is received, the inquired third-party information is sent to the user client again.
2. A method for accessing a third party by an automated dialog tool according to claim 1, wherein the third party database is built up by:
receiving a registration request of a third party client, wherein the registration request carries information of the third party;
and storing the information of the third party into a corresponding category of the third party database.
3. An apparatus for an automated dialog tool to access a third party, comprising:
the receiving and sending module is used for receiving the information content sent by the user client;
the extraction module is used for extracting key information from the information content;
the query module is used for querying the information of the authenticated third party corresponding to the key information in the registered users in the login state in the third party database according to the key information; the third-party database stores information of third parties in a classified manner;
the transceiver module is further used for sending the inquired information of the third party to the user client; receiving information of a third party selected by the user client, and sending an access request to the third party client selected by the user client;
the connection module is used for directly establishing communication connection between the user client and the third-party client after receiving the access response fed back by the third-party client, and presenting the service request of the user client through a peer-to-peer real-time chat conversation between the user client and the third-party client;
the transceiver module is further configured to resend the queried information of the third party to the user client when the access response fed back by the third party client is received overtime or access denial information fed back by the third party client is received.
4. An apparatus for accessing a third party by an automated dialog tool according to claim 3, further comprising a database establishment module for:
receiving a registration request of a third party client, wherein the registration request carries information of the third party;
and storing the information of the third party into a corresponding category of the third party database.
5. A storage medium storing an executable program which, when executed by a processor, performs a method of accessing a third party by an automated dialog tool according to claim 1 or 2.
Priority Applications (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410026028.2A CN104796313B (en) | 2014-01-20 | 2014-01-20 | Method and device for accessing third party by automatic conversation tool |
| PCT/CN2015/070827 WO2015106707A1 (en) | 2014-01-20 | 2015-01-16 | Method and apparatus for connecting automatic dialogue tool to third party |
| US15/210,442 US10791185B2 (en) | 2014-01-20 | 2016-07-14 | Method and apparatus for connecting automatic dialogue tool to third party |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410026028.2A CN104796313B (en) | 2014-01-20 | 2014-01-20 | Method and device for accessing third party by automatic conversation tool |
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| Publication Number | Publication Date |
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| CN104796313A CN104796313A (en) | 2015-07-22 |
| CN104796313B true CN104796313B (en) | 2020-10-16 |
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| CN201410026028.2A Active CN104796313B (en) | 2014-01-20 | 2014-01-20 | Method and device for accessing third party by automatic conversation tool |
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| US (1) | US10791185B2 (en) |
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| CN109784942A (en) * | 2018-12-20 | 2019-05-21 | 深圳市愚公科技有限公司 | More service side's online customer service information processing units and its information processing method |
| CN109687982A (en) * | 2018-12-20 | 2019-04-26 | 深圳市愚公科技有限公司 | More service side's online customer service information processing methods and device |
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| CN104796313A (en) | 2015-07-22 |
| US10791185B2 (en) | 2020-09-29 |
| US20160323394A1 (en) | 2016-11-03 |
| WO2015106707A1 (en) | 2015-07-23 |
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