CN104735605A - User service control method and device - Google Patents
User service control method and device Download PDFInfo
- Publication number
- CN104735605A CN104735605A CN201510064849.XA CN201510064849A CN104735605A CN 104735605 A CN104735605 A CN 104735605A CN 201510064849 A CN201510064849 A CN 201510064849A CN 104735605 A CN104735605 A CN 104735605A
- Authority
- CN
- China
- Prior art keywords
- ocs
- policy
- counter
- pcrf
- field
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/14—Charging, metering or billing arrangements for data wireline or wireless communications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/14—Charging, metering or billing arrangements for data wireline or wireless communications
- H04L12/1403—Architecture for metering, charging or billing
- H04L12/1407—Policy-and-charging control [PCC] architecture
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/64—On-line charging system [OCS]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/66—Policy and charging system
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/83—Notification aspects
- H04M15/85—Notification aspects characterised by the type of condition triggering a notification
- H04M15/852—Low balance or limit reached
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/83—Notification aspects
- H04M15/85—Notification aspects characterised by the type of condition triggering a notification
- H04M15/854—Available credit
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/24—Accounting or billing
Abstract
The embodiment of the invention discloses a user service control method and device, and relates to the technical field of communication. The user service control method and device can resolve the problems that when user service requirements are controlled by arranging an intelligent service control platform, the construction period is long, and network investment is high. The user service control method includes the steps that when an OCS receives a service changing request sent by a terminal, the OCS modifies an optional field of an SNR message according to the service changing information carried by the service changing request; the OCS sends the modified SNR message to a PCRF; the PCRF generates a QoS rule corresponding to the changed service according to the SNR message after receiving the SNR message; the PCRF sends the QoS rule to a PCEF through an RAR message; when the PCRF receives the installation result RAA message fed back by the PCEF, the PCRF sends the installation result to the OCS by sending an SNA message to the OCS. The user service control method and device are suitable for a system comprising the OCS, the PCRF and the PCEF.
Description
Technical field
The present invention relates to communication technical field, particularly relate to method and the device of the control of a kind of customer service.
Background technology
Along with the continuous expansion of mobile communications network scale, client's convection current volume production product present the demand changed as required and customize.Such as, when user is in places such as some markets, during the Network of temporary needs compared with large bandwidth, such as by the quick-downloading file of network or viewing HD video, network cannot be able to be met consumers' demand due to Radio Resource anxiety, now, and the occasional service that user can be provided by some operators of customization, improve the upstream and downstream bandwidth between terminal and network at short notice, to meet the business demand of user.In prior art, for user provides the method for occasional service to be set up IN service parametric controller on existing network basis, when user has occasional service demand, by terminal, service request is committed to intelligent service platform, controlled by intelligent service platform other network elements to existing network, upstream and downstream bandwidth between adjustment terminal and network, thus meet the business demand of user.But the method needs to dispose a set of IN service parametric controller, and the construction period is long, network investment is large.
Summary of the invention
A kind of method that embodiments of the invention provide customer service to control and device, can solve by deployment IN service parametric controller as user provides business demand, the problem that the construction period is long, network investment is large.
For achieving the above object, embodiments of the invention adopt following technical scheme:
First aspect, a kind of method that embodiments of the invention provide customer service to control, for comprising Online Charging System OCS, strategy and charging rule functions unit PCRF and system that is tactful and charge execution function PCEF, the Optional Field of described OCS and described PCRF preset amount state notification request SNR message is for representing change business quota information, and described method comprises:
When the change service request that described OCS receiving terminal sends, described OCS revises the Optional Field representing change business quota information in described SNR message according to the change business information that described change service request is carried;
Amended SNR message is sent to described PCRF by described OCS;
Described PCRF is after the described SNR message of reception, regular according to the service quality QoS of the corresponding described change business of Optional Field generation representing change business quota information in described SNR message;
Described QoS rule is sent to described PCEF by described PCRF, so that described PCEF installs described QoS rule, and returns installation results;
When described PCRF receives the installation results that described PCEF returns, described installation results is sent to described OCS by described PCRF, so that described installation results is back to described terminal by described OCS.
Second aspect, the device that embodiments of the invention provide a kind of customer service to control, described device comprises Online Charging System OCS, strategy and charging rule functions unit PCRF and tactful and charge execution function PCEF, the Optional Field of described OCS and described PCRF preset amount state notification request SNR message is for representing change business quota information, described OCS comprises amendment unit, the first transmitting element, and described PCRF comprises generation unit, the second transmitting element;
Described amendment unit, for when the change service request of described OCS receiving terminal transmission, the change business information of carrying according to described change service request in described OCS revises the Optional Field representing change business quota information in described SNR message;
Described first transmitting element, for being sent to described PCRF by described SNR message in described OCS;
Generation unit, for receive described SNR message in described PCRF after, according to representing in described SNR message that the Optional Field of change business quota information generates the service quality QoS rule of corresponding described change business;
Described second transmitting element, for described QoS rule being sent to described PCEF in described PCRF, so that described PCEF installs described QoS rule, and returns installation results;
Described second transmitting element is also for receiving installation results that described PCEF returns during as described PCRF, in described PCRF, described installation results is sent to described OCS, so that described installation results is back to described terminal by described OCS.
The method that a kind of customer service that the embodiment of the present invention provides controls and device, in the present invention, the Optional Field of the preset SNR message of OCS and PCRF is for representing the quota information of change business; When the change service request that OCS receiving terminal sends, according to the Optional Field changing the service request change business information of carrying and revise the SNR message of the quota information of preset expression change business, and send it to described PCRF; PCRF, after reception SNR message, generates the service quality QoS rule of corresponding change business, and QoS rule is sent to PCEF according to the Optional Field of SNR message, so that PCEF installs QoS rule and returns installation results; When PCRF receives the installation results that PCEF returns, installation results is sent to OCS, so that installation results is back to terminal by OCS.The Optional Field representing change business quota information in SNR message has been pre-defined in OCS and PCRF like this, when terminal to apply changes business, OCS needs the business information changed by the Optional Field notice PCRF terminal of SNR message, then after PCRF knows the business information that terminal changes, change the QoS rule of terminal and notify PCEF, realize the change to terminal traffic, then result feedback will be changed to terminal, so that terminal can know whether can realize business change, there is provided business demand compared with by disposing IN service parametric controller for user with prior art, the present invention is not needing to increase on the basis of any network investment, achieve the real-time change of customer service, it is convenient to realize, rapidly, avoid increasing cost.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme in the embodiment of the present invention, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
The method flow diagram that Fig. 1 provides for one embodiment of the invention;
The method flow diagram that Fig. 2 provides for further embodiment of this invention;
The apparatus structure schematic diagram that Fig. 3, Fig. 4 provide for further embodiment of this invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making other embodiments all obtained under creative work prerequisite, belong to the scope of protection of the invention.
For making the advantage of technical solution of the present invention clearly, below in conjunction with drawings and Examples, the present invention is elaborated.
A kind of method that one embodiment of the invention provides customer service to control, for comprising OCS (OnlineCharge System, Online Charging System), PCRF (Policy and Charging Rules Function, strategy and charging rule functions unit) and PCEF (Policy and Charging Enforcement Function, strategy and charge execution function) system, preset SNR (the Spending-Status-Notification-Request of OCS and PCRF, amount state notification request) Optional Field of message is for representing the quota information of change business, as shown in Figure 1, described method comprises:
101, when the change service request that OCS receiving terminal sends, the change business information that OCS carries according to change service request revises the Optional Field representing change business quota information in SNR message.
Wherein, the Optional Field of SNR message comprises the Optional Field and unnamed Optional Field named, for representing that the Optional Field of the quota information of change business both can be the Optional Field named in the preset SNR message of OCS and PCRF, also can be unnamed Optional Field, both can be a field, also can be multiple field.
Optionally, the Optional Field of SNR message comprises policy counter status report Policy-Counter-Status-Report field, the preset Policy-Counter-Status-Report field of OCS and PCRF is for representing change business quota information, then OCS can for revising Policy-Counter-Status-Report field according to change business information according to the mode of the Optional Field changing the change business information amendment SNR message that service request is carried.
Further, Policy-Counter-Status-Report field comprises policy counter information Pending-Policy-Counter-Information field undetermined, the preset Pending-Policy-Counter-Information field of OCS and PCRF is for representing change business quota information, then OCS can be according to change business information amendment Pending-Policy-Counter-Information field according to the mode changing business information amendment Policy-Counter-Status-Report field.
Further, change the service condition that business information comprises change business, initial time and effective duration, Pending-Policy-Counter-Information field comprises policy counter state Policy-Counter-Status field and policy counter undetermined changes time Pending-Policy-Counter-Change-Time field, OCS and PCRF preset Policy-Counter-Status field is for representing service condition in change business quota information and effective duration, preset Pending-Policy-Counter-Change-Time field is for representing the initial time in change business quota information, then OCS according to the mode changing business information amendment Pending-Policy-Counter-Information field can be, according to service condition and effective duration amendment Policy-Counter-Status field of the business of change, according to the initial time amendment Pending-Policy-Counter-Change-Time field of the business of change.
102, SNR message is sent to PCRF by OCS.
Wherein, SNR message can be sent to PCRF by Sy session by OCS.
103, PCRF is after reception SNR message, according to representing in SNR message that the Optional Field of change business quota information generates QoS (Quality of Service, the service quality) rule of corresponding change business.
104, QoS rule is sent to PCEF by PCRF.
Wherein, QoS rule is sent to PCEF by PCRF, so that PCEF installs QoS rule, replaces the original QoS rule of terminal, and returns installation results.
105, when PCRF receives the installation results that PCEF returns, installation results is sent to OCS by PCRF.
Wherein, installation results is sent to OCS by PCRF, so that installation results is back to terminal by OCS.
Optionally, before installation results is sent to OCS by PCRF, PCRF can also revise the failed property value Failed-AVP field of SNR message according to installation results, Failed-AVP field is for representing installation results; Then installation results is sent to the mode of OCS by PCRF can be that Failed-AVP field is sent to OCS by PCRF.
In the present invention, the Optional Field of the preset SNR message of OCS and PCRF represents the quota information of change business; When the change service request that OCS receiving terminal sends, according to the Optional Field changing the service request change business information of carrying and revise the SNR message of the quota information of preset expression change business, and send it to described PCRF; PCRF, after reception SNR message, generates the service quality QoS rule of corresponding change business, and QoS rule is sent to PCEF according to the Optional Field of SNR message, so that PCEF installs QoS rule and returns installation results; When PCRF receives the installation results that PCEF returns, installation results is sent to OCS, so that installation results is back to terminal by OCS.The Optional Field representing change business quota information in SNR message has been pre-defined in OCS and PCRF like this, when terminal to apply changes business, OCS needs the business information changed by the Optional Field notice PCRF terminal of SNR message, then after PCRF knows the business information that terminal changes, change the QoS rule of terminal and notify PCEF, realize the change to terminal traffic, then result feedback will be changed to terminal, so that terminal can know whether can realize business change, there is provided business demand compared with by disposing IN service parametric controller for user with prior art, the present invention is not needing to increase on the basis of any network investment, achieve the real-time change of customer service, it is convenient to realize, rapidly, avoid increasing cost.
A kind of method that further embodiment of this invention provides customer service to control, for OCS, PCRF, PCEF and terminal, wherein, the Optional Field of message in SNR has been pre-defined in OCS, PCRF, be used for representing change business quota information, as shown in Figure 2, described method comprises:
201, when terminal logs in the network of operator, the information interaction of OCS, PCRF, PCEF and terminal, sets up Sy session between OCS and PCRF, determines the business quota state that terminal is current and QoS rule.
Concrete, the detailed process of the information interaction of OCS, PCRF, PCEF and terminal is: when terminal logs in the network of operator, send IP-CAN (IP-Connectivity Access Network) to PCEF and set up request, IP-CAN session is set up in request; After PCEF receives the IP-CAN session request of terminal, send CCR (Credit Control Request, amount controls request) message to PCRF, ask the control information of PCRF distributing policy; After PCRF receives CCR message, SLR (Spending-Limit-Request is sent to OCS, amount limit request) message, carried the mark of session id and user by session identification Session-Id, user ID Subscription-Id in message, carry " INITIAL_REQUEST " expression request by SL-Request-Type and set up Sy session, so that obtain the business quota state of terminal; OCS creates Sy session, according to the quota information of user ID inquiring user, SLA (Spending-Limit-Answer is returned to PCRF, amount restriction response) response message, carries Sy session identification and quota state by Session-Id field, Policy-Counter-Status-Report field in response message; The user's quota state obtained from OCS is saved in corresponding user profile by PCRF, and carry out strategic decision-making according to quota state, user signing contract information and the local strategy configured, generate QoS rule, and issue QoS by sending CCA (CreditControl Answer, amount control response) response message to PCEF; PCEF installs QoS rule, and returns terminal IP-CAN Establish Response response message.
It should be noted that, step 201 just can perform when terminal logs in carrier network at every turn.When user needs change business in some scene, perform step 202.
202, terminal sends the change service request of carrying and changing business information to OCS.
Wherein, user is when some scene needs change business, and terminal sends to OCS and changes service request, changes the service request request of carrying and changes business information, such as, change the service condition initial time of business and effective duration etc.
203, after OCS receives terminal change service request, according to the Optional Field changing business information amendment SNR message.
Wherein, the Optional Field of SNR message has been pre-defined in OCS.
SNR is a standard message inside Sy session, and its form is:
<SN-Request>::＝<Diameter Header:8388636,REQ,PXY>
<Session-Id>
{Origin-Host}
{Origin-Realm}
{Destination-Realm}
{Destination-Host}
{Auth-Application-Id}
[Origin-State-Id]
*[Policy-Counter-Status-Report]
*[Proxy-Info]
*[Route-Record]
*[AVP]
Wherein, Policy-Counter-Status-Report field, Proxy-Info field, Route-Record field, AVP (Attribute-Value Pair, property value to) field is Optional Field, Policy-Counter-Status-Report field, Proxy-Info field, Route-Record field are the Optional Field named, and AVP field is unnamed Optional Field.The embodiment of the present invention can select one or more definition in above-mentioned field, is used for representing the quota information of change business.
Such as, choose Policy-Counter-Status-Report field and define, its form is:
Policy-Counter-Status-Report::＝<AVP Header:2903>
{Policy-Counter-Identifier}
{Policy-Counter-Status}
*[Pending-Policy-Counter-Information]
*[AVP]
Wherein, Pending-Policy-Counter-Information field and AVP field are Optional Field, and further can choose Pending-Policy-Counter-Information field and define, its form is:
Pending-Policy-Counter-Information::＝<AVP Header:2905>
{Policy-Counter-Status}
{Pending-Policy-Counter-Change-Time}
*[AVP]
Definition Policy-Counter-Status field and Pending-Policy-Counter-Change-Time field represent the quota information of change business.The embodiment of the present invention is to define Policy-Counter-Status field and Pending-Policy-Counter-Change-Time field to represent the quota information of change business, the mode of definition can be: Policy-Counter-Status field is used for representing the service condition of change business and effective duration, Pending-Policy-Counter-Change-Time field represents the initial time of change business, and concrete message format is as follows:
Policy-Counter-Status is character string type, and its formal definition is: Policy-Counter-Status=<UP:BANDWIDTH; DOWN:BANDWIDTH; TIME:DURATION>.Wherein, UP, DOWN and TIME are keyword, and branch is separator.Such as, original business upstream bandwidth is 1M, and downlink bandwidth is 2M, and the upstream bandwidth changing business is 2M, and downlink bandwidth is 10M, and the duration that comes into force is 1 hour, then Policy-Counter-Status should be set to <UP:2M; DOWN:10M; TIME:3600S>.
Pending-Policy-Counter-Change-Time formal definition is: Pending-Policy-Counter-Change-Time=<YYYY:MO: DD:HH:MI:SS>.Wherein, YYYY was 4 bit digital times, and MO was 2 bit digital months, and DD was 2 bit digital dates, and HH is 2 bit digital hour, and MI is 2 bit digital minute, and SS was 2 bit digital seconds, when month, date, hour, minute and second are one digit number, before zero padding.
It should be noted that, in Policy-Counter-Status definition, can also Policy-Counter-Status=<UP:0M be defined; DOWN:0M; TIME:0S>, be used for representing that user recovers the business of original acquiescence, namely when terminal to apply recovers original business before changing, it is <UP:0M that OCS revises Policy-Counter-Status field; DOWN:0M; TIME:0S>.
204, amended SNR is sent to PCRF by Sy session by OCS.
Wherein, SNR has been carried out the definition identical with OCS by PCRF, then, when it receives the amended SNR of OCS transmission, can obtain change business information, such as, change the service condition of business, initial time and effective duration etc.
It should be noted that, between OCS and PCRF, Sy session is set up in step 201, can be undertaken between OCS and PCRF about the information interaction of terminal by the Sy session corresponding with terminal.
205, PCRF carries out strategic decision-making according to changing business information, user signing contract information and the local strategy configured, and generates QoS rule.
Wherein, the strategy that user signing contract information and this locality configure carries out strategic decision-making and all stores in PCRF.
206, PCRF issues QoS rule to PCEF by RAR request message.
207, after PCEF installs QoS rule, RAA response message is returned to PCRF.
Wherein, carry QoS rule installation results in RAA response message, installation results comprises successful installation or installs unsuccessfully.
208, PCRF returns SNA response message to OCS.
Wherein, carry installation results in SNA response message, when installation results is successful installation, SNA carries " diameter-success (2001) " by Result-Code field and represents business change success; When installation results is successful installation, SNA carries " diameter-end-user-service-denied (4010) " by Result-Code field and represents business change failure.
Optionally, OCS and PCRF can also define failed property value in SNA to Failed-AVP field to represent the result of change business simultaneously.SNA message format is:
<SN-Answer>::＝<Diameter Header:8388636,PXY>
<Session-Id>
{Origin-Host}
{Origin-Realm}
[Result-Code]
[Experimental-Result]
[Origin-State-Id]
[Error-Message]
[Error-Reporting-Host]
*[Redirect-Host]
[Redirect-Host-Usage]
[Redirect-Max-Cache-Time]
*[Failed-AVP]
*[Proxy-Info]
*[AVP]
Wherein, Failed-AVP field is Optional Field, is numeric type, definition Failed-AVP=0, represents business change success; Failed-AVP=1, represents that remaining bandwidth is not enough, business change failure.
It should be noted that, when installation results is successful installation, PCRF also needs the quota state changed to be saved in user profile.
209, OCS sends business change response message to terminal.
Further, when user wants to recover original business, the request recovering original business can be sent to OCS, namely perform the flow process of step 202 to step 209, OCS revises Policy-Counter-Status field is in step 203 Policy-Counter-Status=<UP:0M; DOWN:0M; TIME:0S>.
In the present invention, the Optional Field of the preset SNR message of OCS and PCRF is for representing the quota information of change business; When the change service request that OCS receiving terminal sends, according to the Optional Field changing the service request change business information of carrying and revise the SNR message of the quota information of preset expression change business, and send it to described PCRF; PCRF, after reception SNR message, generates the service quality QoS rule of corresponding change business, and QoS rule is sent to PCEF according to the Optional Field of SNR message, so that PCEF installs QoS rule and returns installation results; When PCRF receives the installation results that PCEF returns, installation results is sent to OCS, so that installation results is back to terminal by OCS.The Optional Field representing change business quota information in SNR message has been pre-defined in OCS and PCRF like this, when terminal to apply changes business, OCS needs the business information changed by the Optional Field notice PCRF terminal of SNR message, then after PCRF knows the business information that terminal changes, change the QoS rule of terminal and notify PCEF, realize the change to terminal traffic, then result feedback will be changed to terminal, so that terminal can know whether can realize business change, there is provided business demand compared with by disposing IN service parametric controller for user with prior art, the present invention is not needing to increase on the basis of any network investment, achieve the real-time change of customer service, it is convenient to realize, rapidly, avoid increasing cost.
The device 30 that further embodiment of this invention provides a kind of customer service to control, described device 30 comprises Online Charging System OCS, strategy and charging rule functions unit PCRF and tactful and charge execution function PCEF, the Optional Field of described OCS and described PCRF preset amount state notification request SNR message is for representing change business quota information, as shown in Figure 3, described OCS comprises the first amendment unit 31, first transmitting element 32, and described PCRF comprises generation unit 33, second transmitting element 34;
Described first amendment unit 31, for when the change service request of described OCS receiving terminal transmission, the change business information of carrying according to described change service request in described OCS revises the Optional Field representing change business quota information in described SNR message;
Described first transmitting element 32, for being sent to described PCRF by described SNR message in described OCS;
Described generation unit 33, for receive described SNR message in described PCRF after, according to representing in described SNR message that the Optional Field of change business quota information generates the service quality QoS rule of corresponding described change business;
Described second transmitting element 34 for being sent to described PCEF by described QoS rule in described PCRF, so that described PCEF installs described QoS rule, and returns installation results;
Described second transmitting element 34 is also for receiving installation results that described PCEF returns during as described PCRF, in described PCRF, described installation results is sent to described OCS, so that described installation results is back to described terminal by described OCS.
Further, the Optional Field of described SNR message comprises policy counter status report Policy-Counter-Status-Report field, and the preset described Policy-Counter-Status-Report field of described OCS and described PCRF is for representing change business quota information; Described first amendment unit 31 specifically for revising described Policy-Counter-Status-Report field according to described change business information in described OCS.
Further, described Policy-Counter-Status-Report field comprises policy counter information Pending-Policy-Counter-Information field undetermined, and the preset described Pending-Policy-Counter-Information field of described OCS and described PCRF is for representing change business quota information;
Described first amendment unit 31 specifically for revising described Pending-Policy-Counter-Information field according to described change business information in described OCS.
Further, described change business information comprises the service condition of described change business, initial time and effective duration; Described Pending-Policy-Counter-Information field comprises policy counter undetermined and changes time Pending-Policy-Counter-Change-Time field and policy counter state Policy-Counter-Status field, the preset described Policy-Counter-Status field of described OCS and described PCRF is for representing service condition in change business quota information and effective duration, and preset described Pending-Policy-Counter-Change-Time field is for representing the initial time in change business quota information;
Described first amendment unit 31 specifically for revising described Policy-Counter-Status field according to the service condition of described change business and effective duration in described OCS;
Described first amendment unit 31 specifically for revising described Pending-Policy-Counter-Change-Time field according to the initial time of described change business in described OCS.
Further, the failed property value of described OCS and described PCRF preset SNR message to Failed-AVP field for representing described installation results, described PCRF also comprises the second amendment unit 35, as shown in Figure 4, described second amendment unit 35, for revising the Failed-AVP field of described SNR message in described PCRF according to described installation results;
Described second transmitting element 34 also for being sent to described OCS by the Failed-AVP field of described SNR message in described PCRF.
In the present invention, the Optional Field of the preset SNR message of OCS and PCRF is for representing the quota information of change business; When the change service request that OCS receiving terminal sends, according to the Optional Field changing the service request change business information of carrying and revise the SNR message of the quota information of preset expression change business, and send it to described PCRF; PCRF, after reception SNR message, generates the service quality QoS rule of corresponding change business, and QoS rule is sent to PCEF according to the Optional Field of SNR message, so that PCEF installs QoS rule and returns installation results; When PCRF receives the installation results that PCEF returns, installation results is sent to OCS, so that installation results is back to terminal by OCS.The Optional Field representing change business quota information in SNR message has been pre-defined in OCS and PCRF like this, when terminal to apply changes business, OCS needs the business information changed by the Optional Field notice PCRF terminal of SNR message, then after PCRF knows the business information that terminal changes, change the QoS rule of terminal and notify PCEF, realize the change to terminal traffic, then result feedback will be changed to terminal, so that terminal can know whether can realize business change, there is provided business demand compared with by disposing IN service parametric controller for user with prior art, the present invention is not needing to increase on the basis of any network investment, achieve the real-time change of customer service, it is convenient to realize, rapidly, avoid increasing cost.
The device that the customer service that the embodiment of the present invention provides controls can realize the above-mentioned embodiment of the method provided, and concrete function realizes the explanation referred in embodiment of the method, does not repeat them here.The method that the customer service that the embodiment of the present invention provides controls and device go for the system comprising OCS, PCRF and PCEF, but are not limited only to this.
One of ordinary skill in the art will appreciate that all or part of flow process realized in above-described embodiment method, that the hardware that can carry out instruction relevant by computer program has come, described program can be stored in a computer read/write memory medium, this program, when performing, can comprise the flow process of the embodiment as above-mentioned each side method.Wherein, described storage medium can be magnetic disc, CD, read-only store-memory body (Read-Only Memory, ROM) or random store-memory body (Random Access Memory, RAM) etc.
The above; be only the specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, is anyly familiar with those skilled in the art in the technical scope that the present invention discloses; the change that can expect easily or replacement, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (10)
1. the method for a customer service control, it is characterized in that, for comprising Online Charging System OCS, strategy and charging rule functions unit PCRF and system that is tactful and charge execution function PCEF, the Optional Field of described OCS and described PCRF preset amount state notification request SNR message is for representing change business quota information, and described method comprises:
When the change service request that described OCS receiving terminal sends, described OCS revises the Optional Field representing change business quota information in described SNR message according to the change business information that described change service request is carried;
Amended SNR message is sent to described PCRF by described OCS;
Described PCRF is after the described SNR message of reception, regular according to the service quality QoS of the corresponding described change business of Optional Field generation representing change business quota information in described SNR message;
Described QoS rule is sent to described PCEF by described PCRF, so that described PCEF installs described QoS rule, and returns installation results;
When described PCRF receives the installation results that described PCEF returns, described installation results is sent to described OCS by described PCRF, so that described installation results is back to described terminal by described OCS.
2. method according to claim 1, it is characterized in that, the Optional Field of described SNR message comprises policy counter status report Policy-Counter-Status-Report field, and the preset described Policy-Counter-Status-Report field of described OCS and described PCRF is for representing change business quota information;
Described OCS revises in described SNR message according to the change business information that described change service request is carried and represents that the Optional Field of change business quota information comprises:
Described OCS revises described Policy-Counter-Status-Report field according to described change business information.
3. method according to claim 2, it is characterized in that, described Policy-Counter-Status-Report field comprises policy counter information Pending-Policy-Counter-Information field undetermined, and the preset described Pending-Policy-Counter-Information field of described OCS and described PCRF is for representing change business quota information;
Described OCS revises described Policy-Counter-Status-Report field according to described change business information and comprises:
Described OCS is according to described change business information amendment
Pending-Policy-Counter-Information field.
4. method according to claim 3, is characterized in that, described change business information comprises the service condition of described change business, initial time and effective duration;
Described Pending-Policy-Counter-Information field comprises policy counter undetermined and changes time Pending-Policy-Counter-Change-Time field and policy counter state Policy-Counter-Status field, the preset described Policy-Counter-Status field of described OCS and described PCRF is for representing service condition in change business quota information and effective duration, and preset described Pending-Policy-Counter-Change-Time field is for representing the initial time in change business quota information;
Described OCS revises described Pending-Policy-Counter-Information field according to described change business information and comprises:
Described OCS revises described Policy-Counter-Status field according to the service condition of described change business and effective duration;
Described OCS revises described Pending-Policy-Counter-Change-Time field according to the initial time of described change business.
5. the method according to any one of claim 1-4, it is characterized in that, the failed property value of described OCS and described PCRF preset SNR message to Failed-AVP field for representing described installation results, before described installation results is sent to described OCS by described PCRF, described method also comprises:
Described PCRF revises the Failed-AVP field of described SNR message according to described installation results;
Described installation results is sent to described OCS and comprises by described PCRF:
The Failed-AVP field of described SNR message is sent to described OCS by described PCRF.
6. the device of a customer service control, it is characterized in that, described device comprises Online Charging System OCS, strategy and charging rule functions unit PCRF and tactful and charge execution function PCEF, the Optional Field of described OCS and described PCRF preset amount state notification request SNR message is for representing change business quota information, described OCS comprises the first amendment unit, the first transmitting element, and described PCRF comprises generation unit, the second transmitting element;
Described first amendment unit, for when the change service request of described OCS receiving terminal transmission, the change business information of carrying according to described change service request in described OCS revises the Optional Field representing change business quota information in described SNR message;
Described first transmitting element, for being sent to described PCRF by described SNR message in described OCS;
Described generation unit, for receive described SNR message in described PCRF after, according to representing in described SNR message that the Optional Field of change business quota information generates the service quality QoS rule of corresponding described change business;
Described second transmitting element, for described QoS rule being sent to described PCEF in described PCRF, so that described PCEF installs described QoS rule, and returns installation results;
Described second transmitting element is also for receiving installation results that described PCEF returns during as described PCRF, in described PCRF, described installation results is sent to described OCS, so that described installation results is back to described terminal by described OCS.
7. device according to claim 6, it is characterized in that, the Optional Field of described SNR message comprises policy counter status report Policy-Counter-Status-Report field, and the preset described Policy-Counter-Status-Report field of described OCS and described PCRF is for representing change business quota information;
Described first amendment unit specifically for revising described Policy-Counter-Status-Report field according to described change business information in described OCS.
8. device according to claim 7, it is characterized in that, described Policy-Counter-Status-Report field comprises policy counter information Pending-Policy-Counter-Information field undetermined, and the preset described Pending-Policy-Counter-Information field of described OCS and described PCRF is for representing change business quota information;
Described first amendment unit specifically for revising described Pending-Policy-Counter-Information field according to described change business information in described OCS.
9. device according to claim 8, is characterized in that, described change business information comprises the service condition of described change business, initial time and effective duration;
Described Pending-Policy-Counter-Information field comprises policy counter undetermined and changes time Pending-Policy-Counter-Change-Time field and policy counter state Policy-Counter-Status field, the preset described Policy-Counter-Status field of described OCS and described PCRF is for representing service condition in change business quota information and effective duration, and preset described Pending-Policy-Counter-Change-Time field is for representing the initial time in change business quota information;
Described first amendment unit specifically for revising described Policy-Counter-Status field according to the service condition of described change business and effective duration in described OCS;
Described first amendment unit specifically for revising described Pending-Policy-Counter-Change-Time field according to the initial time of described change business in described OCS.
10. the device according to any one of claim 6-9, it is characterized in that, the failed property value of described OCS and described PCRF preset SNR message to Failed-AVP field for representing described installation results, described PCRF also comprises the second amendment unit, for revising the Failed-AVP field of described SNR message in described PCRF according to described installation results;
Described second transmitting element also for being sent to described OCS by the Failed-AVP field of described SNR message in described PCRF.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510064849.XA CN104735605B (en) | 2015-02-06 | 2015-02-06 | The method and system of customer service control |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510064849.XA CN104735605B (en) | 2015-02-06 | 2015-02-06 | The method and system of customer service control |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104735605A true CN104735605A (en) | 2015-06-24 |
| CN104735605B CN104735605B (en) | 2018-05-11 |
Family
ID=53458954
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510064849.XA Active CN104735605B (en) | 2015-02-06 | 2015-02-06 | The method and system of customer service control |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104735605B (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106304009A (en) * | 2015-06-23 | 2017-01-04 | 中兴通讯股份有限公司 | Customer consumption quota update method and device |
| WO2017000692A1 (en) * | 2015-06-29 | 2017-01-05 | 中兴通讯股份有限公司 | Spending limit acquisition, sending and interaction method, pcrf, ocs and interaction system |
| WO2017000660A1 (en) * | 2015-06-29 | 2017-01-05 | 中兴通讯股份有限公司 | Obtaining, transmitting and interaction method, pcrf, ocs and interaction system |
| CN106921606A (en) * | 2015-12-24 | 2017-07-04 | 中国电信股份有限公司 | Talk detection method, equipment and system |
| WO2018040867A1 (en) * | 2016-08-29 | 2018-03-08 | 中兴通讯股份有限公司 | Usage quantity quota authorization method and device |
| CN110400217A (en) * | 2018-04-25 | 2019-11-01 | 中国移动通信集团广东有限公司 | The regular changing process method and device of intelligent contract |
| CN112702180A (en) * | 2016-10-31 | 2021-04-23 | 华为技术有限公司 | Policy control method, device and system |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102984768A (en) * | 2012-11-09 | 2013-03-20 | 华为技术有限公司 | Method and device of real-time adjustment of on-line user bandwidth under shared charge rule |
| US20130176908A1 (en) * | 2012-01-05 | 2013-07-11 | Tekelec, Inc. | Methods, systems, and computer readable media for utilizing quota usage policy control in a diameter-based communication network |
| US20140066004A1 (en) * | 2012-08-29 | 2014-03-06 | Alcatel-Lucent Canada, Inc. | Handling of ocs counter information |
| US20140335815A1 (en) * | 2013-05-09 | 2014-11-13 | Cellco Partnership (D/B/A Verizon Wireless) | Policy decisions based on subscriber spending limits |
| CN104168665A (en) * | 2014-08-07 | 2014-11-26 | 华为软件技术有限公司 | Method for processing conversation service, OSC and PCRF solid |
-
2015
- 2015-02-06 CN CN201510064849.XA patent/CN104735605B/en active Active
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20130176908A1 (en) * | 2012-01-05 | 2013-07-11 | Tekelec, Inc. | Methods, systems, and computer readable media for utilizing quota usage policy control in a diameter-based communication network |
| US20140066004A1 (en) * | 2012-08-29 | 2014-03-06 | Alcatel-Lucent Canada, Inc. | Handling of ocs counter information |
| CN102984768A (en) * | 2012-11-09 | 2013-03-20 | 华为技术有限公司 | Method and device of real-time adjustment of on-line user bandwidth under shared charge rule |
| US20140335815A1 (en) * | 2013-05-09 | 2014-11-13 | Cellco Partnership (D/B/A Verizon Wireless) | Policy decisions based on subscriber spending limits |
| CN104168665A (en) * | 2014-08-07 | 2014-11-26 | 华为软件技术有限公司 | Method for processing conversation service, OSC and PCRF solid |
Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106304009A (en) * | 2015-06-23 | 2017-01-04 | 中兴通讯股份有限公司 | Customer consumption quota update method and device |
| WO2017000692A1 (en) * | 2015-06-29 | 2017-01-05 | 中兴通讯股份有限公司 | Spending limit acquisition, sending and interaction method, pcrf, ocs and interaction system |
| WO2017000660A1 (en) * | 2015-06-29 | 2017-01-05 | 中兴通讯股份有限公司 | Obtaining, transmitting and interaction method, pcrf, ocs and interaction system |
| CN106332038A (en) * | 2015-06-29 | 2017-01-11 | 中兴通讯股份有限公司 | Obtainment method, sending method, interaction method, PCRF (Policy and Charging Rule Function), OCS (Online Charging System) and interaction system |
| CN106332039A (en) * | 2015-06-29 | 2017-01-11 | 中兴通讯股份有限公司 | Acquisition, transmission and interaction method, PCRF, OCS and interaction system |
| CN106332039B (en) * | 2015-06-29 | 2021-02-19 | 中兴通讯股份有限公司 | Acquisition, transmission and interaction method, PCRF, OCS and interaction system |
| CN106921606A (en) * | 2015-12-24 | 2017-07-04 | 中国电信股份有限公司 | Talk detection method, equipment and system |
| CN106921606B (en) * | 2015-12-24 | 2020-02-18 | 中国电信股份有限公司 | Session detection method, device and system |
| WO2018040867A1 (en) * | 2016-08-29 | 2018-03-08 | 中兴通讯股份有限公司 | Usage quantity quota authorization method and device |
| CN112702180A (en) * | 2016-10-31 | 2021-04-23 | 华为技术有限公司 | Policy control method, device and system |
| CN112702180B (en) * | 2016-10-31 | 2022-05-17 | 华为技术有限公司 | Policy control method, device and system |
| CN110400217A (en) * | 2018-04-25 | 2019-11-01 | 中国移动通信集团广东有限公司 | The regular changing process method and device of intelligent contract |
Also Published As
| Publication number | Publication date |
|---|---|
| CN104735605B (en) | 2018-05-11 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN104735605A (en) | User service control method and device | |
| CN106465084B (en) | Charging method, network equipment and charging system | |
| CN101540980B (en) | Business priority updating indicating method, business priority updating method and device thereof | |
| CN101370263B (en) | Policy control method and system | |
| CN102223240B (en) | Method for providing services, service agency device and policy and charging rules function device | |
| CN102984768B (en) | Method and the device of online user's bandwidth under charging regulation are shared in a kind of real-time adjustment | |
| CN103004171B (en) | Diameter session is audited | |
| CN101801038B (en) | User conversation strategy control method, device and system | |
| US20130122860A1 (en) | Method for providing a monitoring of usage network resources of a user session within a network and a network device | |
| CN104685919A (en) | Congestion control for radio access networks (RAN) | |
| CN106304195B (en) | Policy control method for third party application, SCEF (policy and charging enforcement function) and PCRF (policy and charging rules function) | |
| CN102014517A (en) | Method and system for transmitting bearer control mode under roaming scene | |
| CN104584600A (en) | Temporarily disable out-of-credit PCC rule | |
| CN103392352A (en) | Strategy and charging control method and apparatus | |
| CN101420338B (en) | Information enquiry method, apparatus and system in PCC architecture | |
| CN102056117B (en) | Based on strategy and the charging method of charging control architecture and system | |
| CN102158835B (en) | Method, device and system for transmitting machine-classified communication information | |
| CN102316432A (en) | Consumption monitoring method and system | |
| CN102098647B (en) | Method and system for realizing online charging in roaming architecture | |
| US11223492B2 (en) | Wireless communication method and device | |
| CN102791042B (en) | Method and system for establishing S9 subsession and policy and charging rules function (PCRF) | |
| CN104506328A (en) | LET (long-term evolution) core network charging method, gateway equipment, core network element and server | |
| CN103024714B (en) | Method and device for auditing Gx interface conversation in policy control and charging (PCC) system | |
| CN101945367A (en) | Charging method and device for evolved packet system | |
| CN101730049B (en) | Method and system for realizing accounting control |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |