CN104660436B - service level management method and system - Google Patents
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- CN104660436B CN104660436B CN201310598620.5A CN201310598620A CN104660436B CN 104660436 B CN104660436 B CN 104660436B CN 201310598620 A CN201310598620 A CN 201310598620A CN 104660436 B CN104660436 B CN 104660436B
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Abstract
The present invention discloses a kind of service level management method and system.Wherein in service level management method, when user selects monitoring service, the current service level of monitoring service is set, according to the current service level of setting, start monitoring service, periodically gather the index associated with current service level at predetermined intervals.When collecting the index associated with current service level, the Service Index of current service level is calculated.Judge whether the Service Index of current service level is more than the first predetermined composite thresholds, if the Service Index of current service level is more than the first predetermined composite thresholds, the current service level of monitoring service is improved, then performs the step of periodically gathering the index associated with current service level at predetermined intervals.So as to according to the monitoring service index dynamic regulation grade of service, to provide the suitable grade of service to the user.
Description
Technical field
The present invention relates to the communications field, more particularly to a kind of service level management method and system.
Background technology
IDC（Internet Data Center, Internet data center）It is to be based on Internet network, is received for centralization
Collection, storage, processing and the facility base of the equipment offer operation and maintenance of transmission data simultaneously provide relevant service.What IDC was provided
Main business includes domain name registration inquiry hosting（Seat in the plane, rack, computer room are hired out）, resource hire out（As fictitious host computer business,
Data storage service）, system maintenance（System configuration, data backup, troubleshooting service）, management service（Such as Bandwidth Management, stream
Measure analysis, load balancing, intrusion detection, system vulnerability diagnosis）, and other support, operation services etc..Telecommunication department is using
Some internet communication circuits, bandwidth resources, establish the telecommunication field level building environment of standardization, clothes are provided for enterprise, government
The all-around service of the trustship of business device, rental and related increment etc..
In traditional method, when user selects corresponding monitoring service, it is necessary to concurrently set monitoring service grade, open
Just no longer the grade of service of monitoring service is adjusted after dynamic.Monitoring service etc. so can not be dynamically adjusted as the case may be
Level, it is impossible to set the suitable grade of service for user.
The content of the invention
The embodiment of the present invention provides a kind of service level management method and system, by being adjusted according to monitoring service index dynamic
The grade of service is saved, so as to provide the suitable grade of service to the user.
According to an aspect of the present invention, there is provided a kind of service level management method, including：
When user selects monitoring service, the current service level of monitoring service is set；
According to the current service level of setting, start monitoring service；
The index associated with current service level is periodically gathered at predetermined intervals；
When collecting the index associated with current service level, the Service Index of current service level is calculated；
Judge whether the Service Index of current service level is more than the first predetermined composite thresholds；
If the Service Index of current service level is more than the first predetermined composite thresholds, the current service of monitoring service is improved
Grade, then performs the step of periodically gathering the index associated with current service level at predetermined intervals.
Preferably, if the Service Index of current service level is not more than the first predetermined composite thresholds, determine whether
Whether the Service Index of current service level is less than the second predetermined composite thresholds；
If the Service Index of current service level is less than the second predetermined composite thresholds, the current clothes of monitoring service are reduced
Business grade, then performs the step for periodically gathering the index associated with current service level at predetermined intervals
Suddenly.
Preferably, when collecting the index associated with current service level, further include：
In the index collected, fault indices are judged whether, wherein the index of fault indices is more than refers to accordingly
Mark threshold value；
If there are fault indices, the current service level of monitoring service is improved, is then performed according between the predetermined time
Every periodically gather associated with current service level index the step of；
If fault indices are not present, perform calculate current service level Service Index the step of.
Preferably, when user selects monitoring service, the step of current service level for setting monitoring service, includes：
When user selects monitoring service, judge whether monitoring service is to use first；
If monitoring service is uses first, using the current service level of user setting as current service level；
If monitoring service is not to use first, the current service level of monitoring service is determined according to history information.
Preferably, the Service Index P of current service level is：
Wherein n be and the relevant index quantity of current service level, AiFor the index of i-th of index, TiFor i-th of index
Metrics-thresholds, WiFor the weighting coefficient of i-th of index, 1≤i≤n.
According to another aspect of the present invention, there is provided a kind of service level management system, including：
Grade of service setup unit, for when user selects monitoring service, setting the current service level of monitoring service；
Service managing unit, for the current service level according to setting, starts monitoring service；
Collecting unit, for periodically gathering the finger associated with current service level at predetermined intervals
Mark；
Service Index computing unit, for when collecting the index associated with current service level, calculating current clothes
The Service Index for grade of being engaged in；
Whether the first recognition unit, the Service Index for judging current service level are more than the first predetermined synthesis threshold
Value；
Grade of service updating block, for the judging result according to the first recognition unit, in the service of current service level
When index is more than the first predetermined composite thresholds, the current service level of monitoring service is improved, then indicates that collecting unit performs
The operation of the index associated with current service level is periodically gathered at predetermined intervals.
Preferably, which further includes the second recognition unit, wherein：
Second recognition unit, for judging the Service Index of current service level no more than predetermined in the first recognition unit
During the first composite thresholds, judge whether the Service Index of current service level is less than the second predetermined composite thresholds；
Grade of service updating block is additionally operable to the judging result according to the second recognition unit, if the service of current service level
Index is less than the second predetermined composite thresholds, then reduces the current service level of monitoring service, then indicates that collecting unit performs
The operation of the index associated with current service level is periodically gathered at predetermined intervals.
Preferably, which further includes index monitoring unit, wherein：
Index monitoring unit, for when collecting unit collects the index associated with current service level, gathering
To index in judge whether fault indices, the wherein index of fault indices is more than corresponding metrics-thresholds；
Grade of service updating block is additionally operable to the judging result according to index monitoring unit, if there are fault indices, carries
The current service level of high monitoring service, then indicate collecting unit perform at predetermined intervals periodically collection with
The operation for the index that current service level is associated；If fault indices are not present, it indicates that Service Index computing unit performs meter
Calculate the operation of the Service Index of current service level.
Preferably, grade of service setup unit specifically when user select monitoring service when, judge monitoring service whether headed by
Secondary use；If monitoring service is uses first, using the current service level of user setting as current service level；If monitoring
Service is not to use first, then the current service level of monitoring service is determined according to history information.
Preferably, Service Index computing unit specifically utilizes formula：
The Service Index P of current service level is calculated, wherein n is and the relevant index quantity of current service level, AiFor
The index of i-th of index, TiFor the metrics-thresholds of i-th of index, WiFor the weighting coefficient of i-th of index, 1≤i≤n.
The present invention is by when user selects monitoring service, setting the current service level of monitoring service, according to setting
Current service level, starts monitoring service, periodically gathers at predetermined intervals associated with current service level
Index.When collecting the index associated with current service level, the Service Index of current service level is calculated.Judge to work as
Whether the Service Index of the preceding grade of service is more than the first predetermined composite thresholds, if the Service Index of current service level is more than in advance
The first fixed composite thresholds, improve the current service level of monitoring service, then perform at predetermined intervals periodically
Ground gathers the step of index associated with current service level.So as to according to monitoring service index dynamic regulation service etc.
Level, to provide the suitable grade of service to the user.
Brief description of the drawings
In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
There is attached drawing needed in technology description to be briefly described, it should be apparent that, drawings in the following description are only this
Some embodiments of invention, for those of ordinary skill in the art, without having to pay creative labor, may be used also
To obtain other attached drawings according to these attached drawings.
Fig. 1 is the schematic diagram of service level management method one embodiment of the present invention.
Fig. 2 is the schematic diagram of another embodiment of service level management method of the present invention.
Fig. 3 is the schematic diagram of service level management system one embodiment of the present invention.
Fig. 4 is the schematic diagram of another embodiment of service level management system of the present invention.
Embodiment
Below in conjunction with the attached drawing in the embodiment of the present invention, the technical solution in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, instead of all the embodiments.Below
Description only actually at least one exemplary embodiment is illustrative, is never used as to the present invention and its application or makes
Any restrictions.Based on the embodiments of the present invention, those of ordinary skill in the art are not making creative work premise
Lower all other embodiments obtained, belong to the scope of protection of the invention.
Unless specifically stated otherwise, the component and positioned opposite, the digital table of step otherwise illustrated in these embodiments
Do not limited the scope of the invention up to formula and numerical value.
At the same time, it should be appreciated that for the ease of description, the size of the various pieces shown in attached drawing is not according to reality
Proportionate relationship draw.
It may be not discussed in detail for technology, method and apparatus known to person of ordinary skill in the relevant, but suitable
In the case of, the technology, method and apparatus should be considered as authorizing part for specification.
In shown here and discussion all examples, any occurrence should be construed as merely exemplary, without
It is as limitation.Therefore, the other examples of exemplary embodiment can have different values.
It should be noted that：Similar label and letter represents similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined, then it need not be further discussed in subsequent attached drawing in a attached drawing.
Data mining（Data Mining, referred to as：DM）Knowledge Discovery also known as in database（Knowledge
Discover in Database, referred to as：KDD）, it is current artificial intelligence and the hot issue of database area research, it is so-called
Data mining refers to disclose the non-of information that is implicit, not previously known and having potential value from the mass data of database
Ordinary process.Data mining is a kind of decision support processes, it is based primarily upon artificial intelligence, machine learning, pattern-recognition, statistics
, database, visualization technique etc., analyze the data of enterprise increasingly automatedly, make the reasoning of inductive, therefrom excavate
Potential pattern, aid decision making person adjust market strategy, reduce risks, make correct decision-making.
The present invention, which can apply, is being related to the technological service field of center monitoring, data monitoring.It is related to during monitoring,
For special user equipment data, the Data Collection of information, data analysis and the service recommendation in respective service field.
Fig. 1 is the schematic diagram of service level management method one embodiment of the present invention.Preferably, the method step of the present embodiment
Suddenly can be performed by service level management system.
Step 101, when user selects monitoring service, the current service level of monitoring service is set.
In one embodiment, when user selects monitoring service, judge whether monitoring service is to use first.If monitoring
Service to use first, then using the current service level of user setting as current service level.I.e. user should in use first
During service, indices weighting coefficient, dependent thresholds and the Service Index threshold information associated with the grade of service are set.
If monitoring service is not to use first, the current service level of monitoring service is determined according to history information.
Indices weighting coefficient, dependent thresholds and the Service Index threshold information of monitoring service are set according to historical experience value,
Certain user can also be adjusted as needed.
Step 102, according to the current service level of setting, monitoring service is started.
Step 103, the index associated with current service level is periodically gathered at predetermined intervals.
Step 104, when collecting the index associated with current service level, the service for calculating current service level refers to
Number.
Preferably, the Service Index P of current service level is：
Wherein n be and the relevant index quantity of current service level, AiFor the index of i-th of index, TiFor i-th of index
Metrics-thresholds, WiFor the weighting coefficient of i-th of index, 1≤i≤n.
Step 105, judge whether the Service Index of current service level is more than the first predetermined composite thresholds.
Step 106, if the Service Index of current service level is more than the first predetermined composite thresholds, monitoring service is improved
Current service level, then performs and periodically gathers the index associated with current service level at predetermined intervals
The step of.
Based on the above embodiment of the present invention provide service level management method, by when user select monitoring service when,
The current service level of monitoring service is set, according to the current service level of setting, starts monitoring service, according to the predetermined time
Gather to gap periods the index associated with current service level.When collecting the index associated with current service level
When, calculate the Service Index of current service level.Judge whether the Service Index of current service level is comprehensive more than predetermined first
Threshold value is closed, if the Service Index of current service level is more than the first predetermined composite thresholds, improves the current service of monitoring service
Grade, then performs the step of periodically gathering the index associated with current service level at predetermined intervals.
So as to according to the monitoring service index dynamic regulation grade of service, to provide the suitable grade of service to the user.
Fig. 2 is the schematic diagram of another embodiment of service level management method of the present invention.Compared with embodiment illustrated in fig. 1,
In embodiment illustrated in fig. 2, taken further to adjusting current service level according to monitor control index, being reduced when meeting specified requirements
Business grade.
Step 201, when user selects monitoring service, the current service level of monitoring service is set.
Step 202, according to the current service level of setting, monitoring service is started.
Step 203, the index associated with current service level is periodically gathered at predetermined intervals.
Step 204, when collecting the index associated with current service level, in the index collected, judgement is
It is no that there are fault indices, the wherein index of fault indices to be more than corresponding metrics-thresholds.If there are fault indices, step is performed
205；If fault indices are not present, step 206 is performed.
Step 205, the current service level of monitoring service is improved, is then back to step 203.
For example, by data analysis, it is found that network failure rates exceed predetermined respective threshold, then recommend high-grade monitoring
Service, improves the inspection grade of service, weights patrol frequency.
Step 206, the Service Index of current service level is calculated.
Step 207, judge whether the Service Index of current service level is more than the first predetermined composite thresholds.If current clothes
The Service Index of business grade is more than the first predetermined composite thresholds, performs step 205；If the Service Index of current service level is not
More than the first predetermined composite thresholds, then step 208 is performed.
Step 208, determine whether the Service Index of current service level is less than the second predetermined composite thresholds.If
The Service Index of current service level is less than the second predetermined composite thresholds, then performs step 209；Otherwise step 210 is performed.
Step 209, the current service level of monitoring service is reduced, is then back to step 203.
Step 210, maintain current service level constant.
In this embodiment, it is more than the first predetermined composite thresholds in the Service Index of current service level, then needs to adjust
The high grade of service.It is less than the second predetermined composite thresholds in the Service Index of current service level, then shows that current environment is preferable,
And need not be too high the grade of service, the grade of service can be reduced at this time, so as to save resource overhead.
Fig. 3 is the schematic diagram of service level management system one embodiment of the present invention.As shown in figure 3, the system includes clothes
Grade of being engaged in setup unit 301, service managing unit 302, collecting unit 303, the identification of Service Index computing unit 304, first are single
Member 305 and grade of service updating block 306.Wherein：
Grade of service setup unit 301, for when user selects monitoring service, setting current service of monitoring service etc.
Level.
Preferably, grade of service setup unit 301 specifically when user select monitoring service when, judge monitoring service whether be
Use first；If monitoring service is uses first, using the current service level of user setting as current service level；If prison
Control service is not to use first, then the current service level of monitoring service is determined according to history information.
Service managing unit 302, for the current service level according to setting, starts monitoring service；
Collecting unit 303, periodically gathers associated with current service level at predetermined intervals
Index.
Service Index computing unit 304, it is current for when collecting the index associated with current service level, calculating
The Service Index of the grade of service.
Preferably, Service Index computing unit 304 specifically utilizes formula：
The Service Index P of current service level is calculated, wherein n is and the relevant index quantity of current service level, AiFor
The index of i-th of index, TiFor the metrics-thresholds of i-th of index, WiFor the weighting coefficient of i-th of index, 1≤i≤n.
Whether the first recognition unit 305, the Service Index for judging current service level are more than the first predetermined synthesis
Threshold value.
Grade of service updating block 306, for the judging result according to the first recognition unit 305, in current service level
Service Index when being more than the first predetermined composite thresholds, improve the current service level of monitoring service, then instruction collection is single
Member 303 performs the operation for periodically gathering the index associated with current service level at predetermined intervals.
Based on the above embodiment of the present invention provide service level management system, by when user select monitoring service when,
The current service level of monitoring service is set, according to the current service level of setting, starts monitoring service, according to the predetermined time
Gather to gap periods the index associated with current service level.When collecting the index associated with current service level
When, calculate the Service Index of current service level.Judge whether the Service Index of current service level is comprehensive more than predetermined first
Threshold value is closed, if the Service Index of current service level is more than the first predetermined composite thresholds, improves the current service of monitoring service
Grade, then performs the step of periodically gathering the index associated with current service level at predetermined intervals.
So as to according to the monitoring service index dynamic regulation grade of service, to provide the suitable grade of service to the user.
Fig. 4 is the schematic diagram of another embodiment of service level management system of the present invention.As shown in figure 4, the system further includes
Second recognition unit 401.Wherein：
Second recognition unit 401, for judging that the Service Index of current service level is not more than in the first recognition unit 305
During predetermined first composite thresholds, judge whether the Service Index of current service level is less than the second predetermined composite thresholds.
Grade of service updating block 306 is additionally operable to the judging result according to the second recognition unit 401, if current service level
Service Index be less than the second predetermined composite thresholds, then reduce the current service level of monitoring service, then instruction collection is single
Member 303 performs the operation for periodically gathering the index associated with current service level at predetermined intervals.
Preferably, which further includes index monitoring unit 402.Wherein：
Index monitoring unit 402, for when collecting unit 303 collects the index associated with current service level,
Fault indices are judged whether in the index collected, the wherein index of fault indices is more than corresponding metrics-thresholds.
Grade of service updating block 306 is additionally operable to the judging result according to index monitoring unit 402, to refer to if there are failure
Mark, then improve the current service level of monitoring service, then indicates that collecting unit 303 performs the cycle at predetermined intervals
Gather to property the operation of the index associated with current service level；If fault indices are not present, it indicates that Service Index calculates
Unit 304 performs the operation for the Service Index for calculating current service level.
By applying the present invention, data monitoring and service level management are combined together, a grade of service pipe is formed
The circulation of optimization is managed, so as to improve the stability of service monitoring, improve customer experience.
One of ordinary skill in the art will appreciate that hardware can be passed through by realizing all or part of step of above-described embodiment
To complete, relevant hardware can also be instructed to complete by program, the program can be stored in a kind of computer-readable
In storage medium, storage medium mentioned above can be read-only storage, disk or CD etc..
Description of the invention provides for the sake of example and description, and is not exhaustively or by the present invention
It is limited to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.Select and retouch
State embodiment and be to more preferably illustrate the principle of the present invention and practical application, and those of ordinary skill in the art is managed
The solution present invention is so as to design the various embodiments with various modifications suitable for special-purpose.
Claims (10)
- A kind of 1. service level management method, it is characterised in that including：When user selects monitoring service, the current service level of monitoring service is set；According to the current service level of setting, start monitoring service；The index associated with current service level is periodically gathered at predetermined intervals；When collecting the index associated with current service level, the Service Index of current service level is calculated；Judge whether the Service Index of current service level is more than the first predetermined composite thresholds；If the Service Index of current service level is more than the first predetermined composite thresholds, current service of monitoring service etc. is improved Level, then performs the step of periodically gathering the index associated with current service level at predetermined intervals.
- 2. according to the method described in claim 1, it is characterized in that,If the Service Index of current service level is not more than the first predetermined composite thresholds, current service level is determined whether Service Index whether be less than the second predetermined composite thresholds；If the Service Index of current service level is less than the second predetermined composite thresholds, the current service etc. of monitoring service is reduced Level, then performs the step of periodically gathering the index associated with current service level at predetermined intervals.
- 3. method according to claim 1 or 2, it is characterised in thatWhen collecting the index associated with current service level, further include：In the index collected, fault indices are judged whether, the wherein index of fault indices is more than corresponding index threshold Value；If there are fault indices, the current service level of monitoring service is improved, is then performed all at predetermined intervals The step of gathering to phase property the index associated with current service level；If fault indices are not present, perform calculate current service level Service Index the step of.
- 4. method according to claim 1 or 2, it is characterised in thatWhen user selects monitoring service, the step of current service level for setting monitoring service, includes：When user selects monitoring service, judge whether monitoring service is to use first；If monitoring service is uses first, using the current service level of user setting as current service level；If monitoring service is not to use first, the current service level of monitoring service is determined according to history information.
- 5. method according to claim 1 or 2, it is characterised in thatThe Service Index P of current service level is：<mrow> <mi>P</mi> <mo>=</mo> <munderover> <mi>&Sigma;</mi> <mrow> <mi>i</mi> <mo>=</mo> <mn>1</mn> </mrow> <mi>n</mi> </munderover> <mfrac> <msub> <mi>A</mi> <mi>i</mi> </msub> <msub> <mi>T</mi> <mi>i</mi> </msub> </mfrac> <mo>&times;</mo> <msub> <mi>W</mi> <mi>i</mi> </msub> <mo>;</mo> </mrow>Wherein n be and the relevant index quantity of current service level, AiFor the index of i-th of index, TiFor the finger of i-th of index Mark threshold value, WiFor the weighting coefficient of i-th of index, 1≤i≤n.
- 6. a kind of service level management system, it is characterised in that including grade of service setup unit, service managing unit, collection Unit, Service Index computing unit, the first recognition unit and grade of service updating block, wherein：Grade of service setup unit, for when user selects monitoring service, setting the current service level of monitoring service；Service managing unit, for the current service level according to setting, starts monitoring service；Collecting unit, for periodically gathering the index associated with current service level at predetermined intervals；Service Index computing unit, for when collecting the index associated with current service level, calculating current service etc. The Service Index of level；Whether the first recognition unit, the Service Index for judging current service level are more than the first predetermined composite thresholds；Grade of service updating block, for the judging result according to the first recognition unit, in the Service Index of current service level During more than the first predetermined composite thresholds, improve the current service level of monitoring service, then indicate collecting unit perform according to Predetermined time interval periodically gathers the operation of the index associated with current service level.
- 7. system according to claim 6, it is characterised in that the second recognition unit is further included, wherein：Second recognition unit, the Service Index for judging current service level in the first recognition unit are not more than predetermined first During composite thresholds, judge whether the Service Index of current service level is less than the second predetermined composite thresholds；Grade of service updating block is additionally operable to the judging result according to the second recognition unit, if the Service Index of current service level Less than the second predetermined composite thresholds, then reduce the current service level of monitoring service, then indicate collecting unit perform according to Predetermined time interval periodically gathers the operation of the index associated with current service level.
- 8. the system according to claim 6 or 7, it is characterised in that index monitoring unit is further included, wherein：Index monitoring unit, for when collecting unit collects the index associated with current service level, what is collected Fault indices are judged whether in index, the wherein index of fault indices is more than corresponding metrics-thresholds；Grade of service updating block is additionally operable to the judging result according to index monitoring unit, if there are fault indices, improves prison Control the current service level of service, then indicate collecting unit perform at predetermined intervals periodically collection with it is current The operation for the index that the grade of service is associated；If fault indices are not present, it indicates that Service Index computing unit, which performs to calculate, works as The operation of the Service Index of the preceding grade of service.
- 9. the system according to claim 6 or 7, it is characterised in thatGrade of service setup unit specifically when user selects monitoring service, judges whether monitoring service is to use first；If prison Control service is uses first, then using the current service level of user setting as current service level；If monitoring service is not first Secondary use, then determine the current service level of monitoring service according to history information.
- 10. the system according to claim 6 or 7, it is characterised in thatService Index computing unit specifically utilizes formula：<mrow> <mi>P</mi> <mo>=</mo> <munderover> <mi>&Sigma;</mi> <mrow> <mi>i</mi> <mo>=</mo> <mn>1</mn> </mrow> <mi>n</mi> </munderover> <mfrac> <msub> <mi>A</mi> <mi>i</mi> </msub> <msub> <mi>T</mi> <mi>i</mi> </msub> </mfrac> <mo>&times;</mo> <msub> <mi>W</mi> <mi>i</mi> </msub> <mo>;</mo> </mrow>The Service Index P of current service level is calculated, wherein n is and the relevant index quantity of current service level, AiFor i-th The index of index, TiFor the metrics-thresholds of i-th of index, WiFor the weighting coefficient of i-th of index, 1≤i≤n.
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| CN106850292A (en) * | 2017-01-23 | 2017-06-13 | 北京思特奇信息技术股份有限公司 | A kind of method of the client monitors node of distributed type assemblies |
| CN107864054B (en) * | 2017-10-31 | 2021-08-24 | 蔚来(安徽)控股有限公司 | Service support system and method, service capability intelligent adjustment system and method, and computer equipment |
| CN113870001A (en) * | 2021-08-26 | 2021-12-31 | 深圳微众信用科技股份有限公司 | Credit task scheduling processing method, device, equipment and medium |
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| CN103299265A (en) * | 2011-03-25 | 2013-09-11 | 株式会社日立制作所 | Storage system and storage area allocation method |
| CN102790699A (en) * | 2012-08-21 | 2012-11-21 | 杭州华三通信技术有限公司 | Method and device for analysis of network service quality |
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