CN104572327A

CN104572327A - Method, device and system for processing browser crash

Info

Publication number: CN104572327A
Application number: CN201410823123.5A
Authority: CN
Inventors: 彭佳; 雷晓俊
Original assignee: Beijing Qihoo Technology Co Ltd; Qizhi Software Beijing Co Ltd
Current assignee: Beijing Qihoo Technology Co Ltd; Qizhi Software Beijing Co Ltd
Priority date: 2014-12-24
Filing date: 2014-12-24
Publication date: 2015-04-29

Abstract

The invention discloses a method, a device and a system for processing browser crash. The method comprises the following steps of capturing a crash event of a browser, and analyzing a crash source causing the crash event of the browser, and related crash source information; uploading the analyzed crash source information to a server, wherein the server collects crash solutions respectively corresponding to the crash source information through preset collection interfaces; receiving the crash solutions searched by the server according to the uploaded crash source information, and generating a prompting window that whether the crash solutions are executed or not; according to a triggering indication to the crash solutions in the prompting window by a user, executing the crash solutions. The invention provides reasons for analyzing crash and provides a mechanism of the corresponding solutions, the crash event of the browser can be timely processed, the browser can be timely repaired, uninstall of the browser by the user or re-unload of a new browser by the user is avoided, and increasing of the load of a user terminal and increasing of consumption of network flow rate of the user terminal are further avoided.

Description

The disposal route that a kind of browser collapses, device and system

Technical field

The present invention relates to field of computer technology, be specifically related to the disposal route of a kind of browser collapse, a kind for the treatment of apparatus of browser collapse and the disposal system of a kind of browser collapse.

Background technology

Browser is used for the html file content of display web page service end or file system, and allows a kind of software of user and these file interactions.The product that this interactivity of browser is strong especially, the running environment determining it is complicated especially, and very easily in use collapse because various factors causes browser, user cannot continue to use browser, extremely severe on the impact of user.

At present, solution for browser collapse has multiple, such as, to collapsing type arbitrarily, bullet window during collapse, play the contact method window show customer service of collapse hot line, user by this contact method can directly and browser technology personnel carry out interim conversation, to be convenient to immediately and user carries out linking up and solves the problem of user.And in reality, those skilled in the art can not ensure that whole day exchanges with user for 24 hours online, and the feedback processing all users in time can not be ensured when the number of users of browser collapse is more.When browser collapse cannot obtain repairing in time, user all may be caused the unloading of browser, or again download and use new browser, not only increase the load of user terminal, also can consume the network traffics of user terminal.

Summary of the invention

In view of the above problems, propose the present invention in case provide a kind of overcome the problems referred to above or solve the problem at least in part browser collapse disposal route and corresponding browser collapse treating apparatus and system.

According to one aspect of the present invention, provide the disposal route of a kind of browser collapse, comprising:

Catch the collapse event of browser, analyze and cause described browser that the collapse source of described collapse event and relevant collapse source information occur;

The collapse source information of analysis is uploaded to service end, and described service end collects various collapse source information collapse solution corresponding respectively by preset collection interface;

Receive the collapse solution of service end according to the collapse source information retrieval of uploading, and generate the prompt window whether performing described collapse solution;

At described prompt window, the triggering performing described collapse solution is indicated according to user, perform described collapse solution.

Alternatively, described reception service end comprises according to the collapse solution of the collapse source information retrieval of uploading:

Receive the identification information of the repair procedure for repairing described browser that described service end is retrieved for described collapse source information.

Alternatively, described collapse source information comprises the version information of the browser of current use;

The identification information for the repair procedure repairing described browser that the described service end of described reception is retrieved for described collapse source information comprises:

Receive the identification information of the redaction browser that described service end is retrieved when judging that according to described collapse source information the browser of redaction has solved the collapse event that described collapse source causes; Described identification information is the download address of described redaction browser, and described redaction browser is determined according to the version information of the browser of the current use of uploading.

Alternatively, described collapse source is collapse module, and described collapse source information comprises the version information of operating system residing for the mark of avalanche mode block, described browser;

The identification information for the repair procedure repairing described browser that the described service end of described reception is fed back for described collapse source information comprises:

Receive described service end and judging that according to the mark of described collapse module described collapse source is the identification information feeding back the patch of described system module after described operating system inserts the system module of described browser; The system security management program that described patch is installed by described browser place terminal is determined according to the version information of described system module and described operating system.

Alternatively, described collapse source is collapse module, and described collapse source information comprises the version information of the mark of avalanche mode block, the third party application of current installation;

Receive described service end judge according to the mark of described collapse module described collapse source be described third party application insert the program module of described browser time the identification information of the third party application of redaction retrieved; Described third party application is obtained according to determined program module by described service end from the software manager that described browser place terminal is installed, and the third party application of described redaction is determined according to the version information of the third party application of the current installation of uploading.

Alternatively, described identification information is the download address of described repair procedure, and the prompt window whether described generation performs described collapse solution comprises:

Generate the prompt window selecting whether to download the OptionButton of described repair procedure, wherein, select the described OptionButton correspondence downloading described repair procedure to be linked to the download address of described repair procedure.

Alternatively, described identification information is the download address of described repair procedure, described according to user described prompt window to perform described collapse solution triggering instruction, perform described collapse solution and comprise:

At described prompt window, the triggering performing described collapse solution is indicated according to user, access the download address of described repair procedure, download and described repair procedure is installed.

Alternatively, when described identification information is the program name of described repair procedure, the prompt window whether described generation performs described collapse solution comprises:

Generate the prompt window comprising the OptionButton whether retrieving described repair procedure, wherein, select the OptionButton correspondence of the described repair procedure of retrieval to be linked to the search address searching for described repair procedure;

Described according to user described prompt window to perform described collapse solution triggering instruction, perform described collapse solution and comprise:

Retrieve the triggering instruction of described repair procedure according to user at described prompt window, search for the search address of described repair procedure in internet according to the program name of described repair procedure.

Alternatively, described collapse source information comprises collapse skew and the collapse stack information of described collapse event, and described method also comprises:

When receiving service end and not retrieving the feedback of corresponding collapse solution according to the collapse source information uploaded, generate the prompt window of the contact method showing input field and browser supplier, described input field for input the operation steps before user's contact method, browser collapse and current accessed network address at least one.

Alternatively, described in catch the collapse event of browser, analyze and cause described browser that the collapse source of described collapse event occurs and relevant collapse source information comprises:

That calls operating system residing for described browser arranges the collapse event that exception catching function catches browser;

The abnormal information calling described operating system obtains function and generates the collapse file recording described collapse event;

By accessing the application programming interface that debugging track database preset in described operating system provides, from the collapse file generated, retrieval causes the collapse source of described collapse event and relevant collapse source information occur.

Alternatively, described collapse source information comprises the identification information of the supplier of described browser, described reception service end is receive the collapse solution that described service end is fed back after the identification information of the supplier to described browser is verified according to the collapse solution of the collapse source information retrieval of uploading.

According to another aspect of the present invention, provide the treating apparatus of a kind of browser collapse, comprising:

Collapse event capturing module, for catching the collapse event of browser;

Collapse analysis module, causes described browser that the collapse source of described collapse event and relevant collapse source information occur for analyzing;

Transmission module in collapse, for the collapse source information of analysis is uploaded to service end, described service end collects various collapse source information collapse solution corresponding respectively by preset collection interface;

Scheme receiver module, for receiving the collapse solution of service end according to the collapse source information retrieval of uploading;

Perform window generation module, for generating the prompt window whether performing described collapse solution;

Scheme execution module, for indicating the triggering performing described collapse solution at described prompt window according to user, performs described collapse solution.

Alternatively, described scheme receiver module, specifically for receiving the identification information of the repair procedure for repairing described browser that described service end is retrieved for described collapse source information.

Described scheme receiver module comprises:

First identification information receives submodule, for receiving the identification information of the redaction browser that described service end is retrieved when judging that according to described collapse source information the browser of redaction has solved the collapse event that described collapse source causes; Described identification information is the download address of described redaction browser, and described redaction browser is determined according to the version information of the browser of the current use of uploading.

Alternatively, described collapse source is collapse module, and described collapse source information comprises operating system version information residing for the mark of avalanche mode block, described browser;

Described scheme receiver module comprises:

Second identification information receives submodule, is judging that described collapse source is the identification information feeding back the patch of described system module after described operating system inserts the system module of described browser for receiving described service end according to the mark of described collapse module; The system security management program that described patch is installed by described browser place terminal is determined according to the version information of described system module and described operating system.

Described scheme receiver module comprises:

3rd identification information receives submodule, for receive described service end the mark according to described collapse module, judge described collapse source be described third party application insert the program module of described browser time the identification information of the third party application of redaction retrieved; Described third party application is obtained according to determined program module by described service end from the software manager that described browser place terminal is installed, and the third party application of described redaction is determined according to the version information of the third party application of the current installation of uploading.

Alternatively, described identification information is the download address of described repair procedure, and described execution window generation module comprises:

Whether prompting download submodule, download the prompt window of the OptionButton of described repair procedure for generating selection, wherein, select the described OptionButton correspondence downloading described repair procedure to be linked to the download address of described repair procedure.

Alternatively, described identification information is the download address of described repair procedure, and described scheme execution module comprises:

Access submodule, for indicating the triggering performing described collapse solution at described prompt window according to user, accessing the download address of described repair procedure, downloads and install described repair procedure.

Alternatively, when described identification information is the program name of described repair procedure, described execution window generation module comprises:

Retrieval prompting submodule, for generating the prompt window comprising the OptionButton whether retrieving described repair procedure, wherein, selects the OptionButton correspondence of the described repair procedure of retrieval to be linked to the search address searching for described repair procedure;

Described scheme execution module comprises:

Retrieval submodule, for retrieving the triggering instruction of described repair procedure at described prompt window according to user, searches for the search address of described repair procedure according to the program name of described repair procedure in internet.

Alternatively, described collapse source information comprises collapse skew and the collapse stack information of described collapse event, and described device also comprises:

Input window generation module, for when receiving service end and not retrieving the feedback of corresponding collapse solution according to the collapse source information uploaded, generate the prompt window of the contact method showing input field and browser supplier, described input field for input the operation steps before user's contact method, browser collapse and current accessed network address at least one.

Alternatively, described collapse event capturing module comprises:

First function call submodule, arranges for what call operating system residing for described browser the collapse event that exception catching function catches browser;

Second function call submodule, the abnormal information for calling described operating system obtains function and generates the collapse file recording described collapse event;

Interface accessing submodule, for the application programming interface provided by preset debugging track database in the described operating system of access, from the collapse file generated, retrieval causes the collapse source of described collapse event and relevant collapse source information occur.

Alternatively, described collapse source information comprises the identification information of the supplier of described browser, described scheme receiver module, specifically for receiving the collapse solution that described service end is fed back after the identification information of the supplier to described browser is verified.

According to another aspect of the present invention, additionally provide the disposal system of a kind of browser collapse, comprise browser and service end;

Described service end comprises:

Collapse solution collection module, for collecting various collapse source information collapse solution corresponding respectively by preset collection interface;

Collapse source information receiver module, for receiving the collapse source information that described browser is uploaded;

Scheme retrieval module, for collapsing solution according to described collapse source information retrieval;

Described browser comprises:

Collapse event capturing module, for catching the collapse event of browser;

Transmission module in collapse, for uploading to service end by the collapse source information of analysis;

Scheme execution module, for indicating the triggering performing described collapse solution at described prompt window according to user, performs described collapse solution.According to the embodiment of the present invention, service end is collected for the various solution causing the collapse source information of collapse event by preset collection interface, after catching the collapse event of browser, analyze after causing the collapse source of collapse event and relevant collapse source information, upload collapse source information to service end to obtain corresponding collapse solution, whether further prompting collapses the prompt window of solution, and the triggering instruction according to user performs collapse solution.Crash reason is resolved and the mechanism that corresponding solution is provided according to embodiments providing, browser collapse event can be processed in time and repair browser, avoid user unload browser or again download new browser, further avoid the load of adding users terminal and consume the network traffics of user terminal.

Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to technological means of the present invention can be better understood, and can be implemented according to the content of instructions, and can become apparent, below especially exemplified by the specific embodiment of the present invention to allow above and other objects of the present invention, feature and advantage.

Accompanying drawing explanation

By reading hereafter detailed description of the preferred embodiment, various other advantage and benefit will become cheer and bright for those of ordinary skill in the art.Accompanying drawing only for illustrating the object of preferred implementation, and does not think limitation of the present invention.And in whole accompanying drawing, represent identical parts by identical reference symbol.In the accompanying drawings:

Fig. 1 shows the process flow diagram of the disposal route embodiment of a kind of browser collapse according to the embodiment of the present invention 1;

Fig. 2 shows the process flow diagram of the disposal route embodiment of a kind of browser collapse according to the embodiment of the present invention 2;

Fig. 3 shows the treatment scheme schematic diagram of browser collapse in an example of the embodiment of the present invention;

Fig. 4 shows the structured flowchart of the treating apparatus embodiment of a kind of browser collapse according to the embodiment of the present invention 1;

Fig. 5 shows the structured flowchart of the treating apparatus embodiment of a kind of browser collapse according to the embodiment of the present invention 2;

Fig. 6 shows the structured flowchart of the disposal system embodiment of a kind of browser collapse according to the embodiment of the present invention.

Embodiment

Below with reference to accompanying drawings exemplary embodiment of the present disclosure is described in more detail.Although show exemplary embodiment of the present disclosure in accompanying drawing, however should be appreciated that can realize the disclosure in a variety of manners and not should limit by the embodiment set forth here.On the contrary, provide these embodiments to be in order to more thoroughly the disclosure can be understood, and complete for the scope of the present disclosure can be conveyed to those skilled in the art.

With reference to Fig. 1, it illustrates the process flow diagram of the disposal route embodiment of a kind of browser collapse according to the embodiment of the present invention 1, described method specifically can comprise:

Step 101, catch the collapse event of browser, analyze and cause described browser that the collapse source of described collapse event and relevant collapse source information occur.

The reason of browser collapse has multiple, such as, leak, the web data of RAM leakage, web page code complexity and browser are too much, or user uses the browser of legacy version not mate with current system environment, and for example, user use input method software in a browser input characters time, corresponding for input method software module can be injected in browser, if the module that this input method software injects goes wrong, browser will be caused to collapse, and for example.The scheme of the embodiment of the present invention is distinguished for various crash reason, after capturing the collapse event of browser, analyzes the reason causing browser generation collapse event, namely collapses source, and obtain the relevant information in collapse source.

Concrete, browser collapse event can be caught by calling the preset function of operating system residing for browser, and be analyzed the collapse source and collapse source relevant information that cause collapse event occurs by the analysis interface that operating system is preset; Also collapse event can be caught at browser preset code, or the activity of browser is monitored by third party software, when abnormal collapse event occurs browser, catch collapse event, and record this collapse event, be sent to service end analysis collapse source and collapse source relevant information further.Any attainable mode can also be adopted in concrete realization to catch the collapse event of browser and analyze collapse source and collapse source information, and the present invention does not limit this.

Step 102, the collapse source information of analysis is uploaded to service end, described service end collects various collapse source information collapse solution corresponding respectively by preset collection interface.

Service end presets for difference collapse source information collapse solution corresponding respectively, collected by preset collection interface, input can be collected by the developer possessing interface accessing authority, or after developer solves certain collapse, need, by Data Enters such as its solutions, to occur that thereafter such browser collapsed directly can know solution and collapse event of settling a dispute by the parties concerned themselves again.

Step 103, reception service end are according to the collapse solution of the collapse source information retrieval of uploading.

The collapse solution that service end is corresponding according to the collapse source information retrieval of uploading, and feed back to browser end.

Whether step 104, generation perform the prompt window of described collapse solution.

After browser receives collapse solution, can generate the prompt window whether performing collapse solution, prompt window can be various forms, and such as, suspended window is pointed out, or plays window prompting etc.The option whether performing collapse solution can be comprised in prompt window, such as, select perform the button of collapse solution and select not perform the button of collapse solution or the option of other arbitrary forms.

Step 105, according to user described prompt window to perform described collapse solution triggering instruction, perform described collapse solution.

User can reresent in window to select to perform collapses exhausted scheme or does not perform, and receives after user selects to perform the triggering instruction of collapse solution and can perform collapse solution further to solve browser crash issue.

According to the embodiment of the present invention, service end is collected for the various solution causing the collapse source information of collapse event by preset collection interface, after catching the collapse event of browser, analyze after causing the collapse source of collapse event and relevant collapse source information, upload collapse source information to service end to obtain corresponding collapse solution, whether further prompting collapses the prompt window of solution, and the triggering instruction according to user performs collapse solution.Crash reason is resolved and the mechanism that corresponding solution is provided according to embodiments providing, browser collapse event can be processed in time and repair browser, avoid user unload browser or again download new browser, further avoid the load of adding users terminal and consume the network traffics of user terminal.

In one preferred embodiment of the invention, described step 101 can comprise:

Sub-step S11, call operating system residing for described browser the collapse event that exception catching function catches browser is set;

Sub-step S12, the abnormal information calling described operating system obtain function and generate and record the collapse file of described collapse event;

Sub-step S13, the application programming interface provided by preset debugging track database in the described operating system of access, from the collapse file generated, retrieval causes the collapse source of described collapse event and relevant collapse source information occur.

When there is collapse in browser, can catch the exception event by calling the SetUnhandledExceptionFilter (arranging exception catching function) of place operating system, and generate report or daily record (such as generating mini-dump file), namely the collapse file of this collapse event is recorded, or the image file of browser process, specifically can obtain the abnormal information of collapse event by using GetExceptionInformation and abnormal information is stored as collapse file.

By analyzing collapse file to reach the object of following the trail of Bug, by accessing the application programming interface API that DbgHelp.lib (debugging track database) preset in described operating system provides, the collapse source and relevant collapse source information that cause described collapse event occurs can be analyzed further from collapse file, collapse source is the reason causing occurring collapse event, third party's program of such as system module or embedding browser.The relevant information in collapse source comprises information such as causing this collapse source name, collapse source version number and detailed collapse storehouse, specifically collapse skew, can obtain different collapse source relevant informations according to specific needs.

In concrete realization, other any attainable modes can also be adopted to obtain collapse source and the collapse source information of browser collapse event, and the present invention does not limit this.Such as, in advance control point is set in user terminal and browser, the operation of browser can be monitored, and when capturing browser collapse event, the parameter and the parameter value thereof that obtain control point in browser generate image file.Owing to arranging the control point arranged in control point in user terminal and browser, a large amount of parameters and parameter value thereof can be got from image file, and analyze further, the data can carrying out analyzing are more abundant, thus the reason of collapse can be located fast, and therefrom excavate collapse source and collapse source information.

In the embodiment of the present invention, for ensureing the security of browser and service end transmission data, only can process the collapse event of particular browser, specifically when browser is to service end request msg or transmission data, send the identification information (such as collapsing the title or MD5 value etc. of module) of browser simultaneously, when being identified as particular browser according to identification information, then allow further data interaction.For the embodiment of the present invention, the identification information of browser supplier is uploaded to service end as the collapse source information part of browser, service end is verified this identification information, when identifying that this identification information is the identification information of particular browser, collapse solution can be searched for further and feed back to browser, thus malice can be avoided to obtain the browser crash info of user.

Further, can also when browser send data to service end, carry out identity of the sender checking, then can avoid by being forged into particular browser device, malice obtains the browser crash info of user.

Accordingly, described reception service end is receive the collapse solution that described service end is fed back after the identification information of the supplier to described browser is verified according to the collapse solution of the collapse source information retrieval of uploading.

In the embodiment of the present invention, preferably, described collapse source information comprises collapse skew and the collapse stack information of described collapse event.

It should be noted that, the scheme of the embodiment of the present invention can be performed by browser, and other third party softwares also can installed by browser place terminal perform, and can also be that other can perform arbitrarily the main body of the present invention program, the present invention limit this.

With reference to Fig. 2, it illustrates the process flow diagram of the disposal route embodiment of a kind of browser collapse according to the embodiment of the present invention 2, described method specifically can comprise:

Step 201, catch the collapse event of browser, analyze and cause described browser that the collapse source of described collapse event and relevant collapse source information occur;

Step 202, the collapse source information of analysis is uploaded to service end, described service end collects various collapse source information collapse solution corresponding respectively by preset collection interface;

Step 203, receive the identification information of the repair procedure for repairing described browser that described service end is retrieved for described collapse source information.

With last embodiment unlike, in the present embodiment, receive service end according to collapse source information feedback collapse solution be specially, receive the identification information of repair procedure, may be used for repairing this browser according to the repair procedure of identification information identification.Identification information can identify the information of this repair procedure for arbitrary form, such as, uniquely can determine MD5 value of the download address of repair procedure, program name, program file etc.

When step 204, described identification information are the download address of described repair procedure, generate the prompt window selecting whether to download the OptionButton of described repair procedure, wherein, the described OptionButton correspondence downloading described repair procedure is selected to be linked to the download address of described repair procedure.

When to feed back to identification information be the download address of repair procedure to service end, directly can access this download address and obtain repair procedure.Generate prompt window prompting and whether download corresponding repair procedure, comprising downloading OptionButton corresponding to repair procedure and not downloading OptionButton corresponding to repair procedure.Selected or preset access by user voluntarily and download button options corresponding to repair procedure, the download address of this button options and repair procedure is bound, OptionButton corresponding to repair procedure is downloaded in access, then access download address further and download repair procedure.

Step 205, according to user described prompt window to perform described collapse solution triggering instruction, access the download address of described repair procedure, download and described repair procedure is installed.

When step 206, described identification information are the program name of described repair procedure, generate the prompt window comprising the OptionButton whether retrieving described repair procedure, wherein, the OptionButton correspondence of the described repair procedure of retrieval is selected to be linked to the search address searching for described repair procedure.

When to feed back to identification information be the program name of repair procedure to service end, if desired retrieve download address corresponding to this repair procedure according to program name further.Generate prompt window prompting and whether retrieve repair procedure, comprising retrieving button options corresponding to repair procedure and not retrieving button options corresponding to repair procedure.Selected voluntarily by user or button options corresponding to retrieval repair procedure is selected in access in advance, this button and search address are bound, the OptionButton that access search repair procedure is corresponding, then further access search address search for repair procedure.

Step 207, according to user described prompt window retrieve described repair procedure triggering instruction, search for the search address of described repair procedure according to the program name of described repair procedure in internet.

Step 208, when receiving service end and not retrieving the feedback of corresponding collapse solution according to the collapse source information uploaded, generate the prompt window of the contact method showing input field and browser supplier, described input field for input the operation steps before user's contact method, browser collapse and current accessed network address at least one.

If service end does not retrieve corresponding collapse solution, then feed back the environment of collapse event generation to service end further and be responsible for solving this collapse event by technician.Concrete, prompt window is generated at browser, comprising input field, input field can receive user input browser collapse before operation steps and the network address etc. of current accessed the information such as collapse event generation environment are described, the contact method of user can also be inputted, be convenient to technician and user communication is dealt with problems rapidly, in prompt window, also show the contact method having browser supplier, for technician, user initiatively can be contacted with technician by this contact method and deal with problems.

Concrete further, service end analyzes crash reason according to collapse source information, corresponding scheme can be adopted to solve for different crash reason.

Collapse source is the collapse module causing browser generation collapse event, such as, causes the collapse module that collapse event occurs in browser, comprises the module of browser self, inserts the system module or third party software insertion system module etc. of browser.In the embodiment of the present invention, the collapse source information that browser is uploaded can comprise the specifying information of collapse module and the environmental information of collapse event generation, the collapse mark (title, MD5 value etc.) of module, browser version information, collapse module version information, operating system version information (or version number, version number's mark as MD5 value), can also comprise IE version information, specifically collapse skew, collapse the information such as storehouse MD5 value.Wherein, the mark of collapse module is for judging the collapse source of collapse event, browser version information, after collapse module version information and operating system version information are used for determining collapse module, the software corresponding to collapse module according to version information is upgraded, also may need to upgrade to IE according to IE version information for the browser based on IE simultaneously, if collapse source cannot orientate certain concrete collapse module as, then can according to specifically collapsing skew, collapse storehouse MD5 value analyzes the reason that collapse event occurs further, and provide further and collapse solution accordingly.

In an embodiment of the present invention, after collapse source information is uploaded to service end, when service end is determined collapse source and determined that the collapse source of redaction can solve this collapse event, described step 203 can comprise:

Sub-step S21, receive the identification information of the redaction browser that described service end is retrieved when judging that according to described collapse source information the browser of redaction has solved the collapse event that described collapse source causes; Described identification information is the download address of described redaction browser, and described redaction browser is determined according to the version information of the browser of the current use of uploading.

The collapse source information that browser uploads to service end comprises the version information of the browser of current use, service end have recorded collapse source information corresponding to the browser soluble collapse event of redaction, when the browser of the collapse source information determination redaction uploaded according to service end can solve the collapse event that corresponding collapse source causes, service end is by the identification information feedback of redaction browser to browser, then browser is directly updated to redaction and just can solves this collapse event.Service end can solve this collapse event according to the browser of various collapse source information determination redaction.

In an embodiment of the present invention, service end determines that collapse module operating system residing for described browser inserts the system module of described browser, described collapse source information comprises the version information of operating system residing for the mark of avalanche mode block, described browser, and described step 203 comprises:

Sub-step S31, receive described service end and judging that according to the mark of described collapse module described collapse source is the identification information feeding back the patch of described system module after described operating system inserts the system module of described browser; The system security management program that described patch is installed by described browser place terminal is determined according to the version information of described system module and described operating system.

The mark of the collapse module uploaded according to service end determines that collapse event is when being caused by system module, patch can be adopted to carry out perfect to operating system, service end by with the identification information feedback of patch to browser, then browser directly upgrades and carries out renewal according to patch to operating system and just can solve this collapse event.

Wherein, service end is when determining that collapse module is system module, can further to the current required patch of terminal request determination operation system, patch is determined according to the version information of the system module and operating system that trigger collapse event, accessing operation system can determine current required patch, the system security management program also can installed by described browser place terminal is determined.

The safety of system security management program monitoring terminal operating system, and added up the required patch installed of operating system.Together the mark of the system module determined and the version information of operating system can be passed back terminal, by the system security management program determination patch of terminal, wherein, because the version information of terminal known operation system can return by service end.After the system security management program determination patch of terminal, service end can be returned to, by service end, the download address of patch or title are informed to terminal, or directly pass through system security management download program patch in terminal, and further according to the patch update operating system downloaded.

In an embodiment of the present invention, service end determines that collapse module is the program module that third party application inserts described browser, and described collapse source information comprises the version information of the mark of avalanche mode block, the third party application of current installation;

Described step 203 can comprise:

Sub-step S41, receive described service end judge according to the mark of described collapse module described collapse source be described third party application insert the program module of described browser time the identification information of the third party application of redaction retrieved; Described third party application is obtained according to determined program module by described service end from the software manager that described browser place terminal is installed, and the third party application of described redaction is determined according to the version information of the third party application of the current installation of uploading.

The mark of the collapse module uploaded according to service end determines that collapse event is when being caused by the program module of third party application, can upgrade third party application, third party application to browser, is then directly updated to redaction and just can solves this collapse event by the identification information feedback of redaction third party application by service end.

Wherein, service end is when determining that collapse module is the program module of third party application, directly can upgrade the third party application of version according to the version information search of the third party application of current installation, the third party application upgrading version is determined in the software manager request also can installed to terminal further.

The version information of each application program that software manager office terminal is installed and install and use information, and comprises the information of uninstalled multiple application program.The version information of third party application can be passed back terminal by service end, or by service end notification terminal, by the third party application of the software manager determination redaction of terminal.After the third party application of the system security management program determination redaction of terminal, can service end be returned to, reinform terminal by service end, or directly upgrade at the third party application of terminal according to redaction.

It should be noted that, for aforesaid embodiment of the method, in order to simple description, therefore it is all expressed as a series of combination of actions, but those skilled in the art should know, the present invention is not by the restriction of described sequence of movement, because according to the present invention, some step can adopt other orders or carry out simultaneously.Secondly, those skilled in the art also should know, the embodiment described in instructions all belongs to preferred embodiment, and involved action might not be essential to the invention.

For making those skilled in the art understand the embodiment of the present invention better, be described below by way of the processing scheme of a concrete example to the browser collapse described in the embodiment of the present invention.

See Fig. 3, give the treatment scheme schematic diagram of browser collapse in an example of the embodiment of the present invention.

(1) the collapse event produced in browser use procedure, is caught by SetUnhandledExceptionFilter technology

(2), use GetExceptionInformation to record described collapse event further and generate collapse file.

(3) API that utilizes DbgHelp.lib to provide analyzes and draws the collapse source information causing this collapse event, comprises collapse module title, collapse module version number, browser version number, operating system version MD5 value, IE version number, specifically collapses skew, collapses storehouse MD5 etc.

(3) the collapse source information of carrying 360 browser special identifier is sent to service end.

(4) solution of service end database purchase browser crash info and correspondence, this database can obtain Supplementary and perfect along with increasing of user's information upload.

For the crash info that user submits to, the situation that may occur is as follows:

1, this collapse is resolved in the browser of redaction, and now the download address of redaction is informed to client by service end, and whether client bullet frame prompting user upgrades, and clicks " determination " and can download new edition installation kit and auto-update by a key.

2, this collapse causes collapse because system module injects.

If this collapse is caused by system module, whether service end can have new patch can to upgrade solution by 360 security guards' inquiries of management system safety.If there is patch, service end informs client this patch download address, and client realizes automatic patch installing.If do not have system mend to solve this collapse, inquire about from database and whether have other solutions, if having, inform client, client bullet frame prompting customer solution.If do not find the corresponding solution of this collapse in database, be then used as unknown collapse type of process.

3, this collapse injects due to third party software module to cause collapse.

If this collapse is caused by third party's module, whether service end can have the redaction of this software to use by the software house keeper inquiry of all software in office terminal.If have, its download address is informed to client, client can realize automatically downloading and installing.If do not have redaction, after service end notice client, client bullet frame prompting user causes the third party software title of collapse, and user can inquire about solution voluntarily from network.For the collapse of some more third party software, service end can collect its solution and input database is for future reference, if there is user to collapse, can inform its solution.

4, inquire about in service end database less than collapse solution as the unknown collapse process.Obtain crash info in time, easily for convenience of developer and check scene, user profile collected by client bullet frame, the information such as the network address of accessing when the operation steps before allowing user input collapse, collapse, advise that user leaves the contact methods such as its QQ, mobile phone, mailbox, facilitates developer to contact the scene of checking simultaneously.The customer service hot line active connection with browser developer that user also can directly click, and bullet frame provides checks scene and is solved.Service end provides a consistency operation entrance to browser developers, and developer needs, by Data Enters such as its solutions, to occur that thereafter such user of collapsing can be known solution and settle a dispute by the parties concerned themselves again after solving certain collapse.

Based on the explanation of said method embodiment, present invention also offers the treating apparatus embodiment of corresponding browser collapse, realize the content described in said method embodiment.

With reference to Fig. 4, it illustrates the structured flowchart of the treating apparatus embodiment of a kind of browser collapse according to the embodiment of the present invention 1, comprising:

Collapse event capturing module 401, for catching the collapse event of browser.

Collapse analysis module 402, causes described browser that the collapse source of described collapse event and relevant collapse source information occur for analyzing.

Transmission module 403 in collapse, for the collapse source information of analysis is uploaded to service end, described service end collects various collapse source information collapse solution corresponding respectively by preset collection interface.

Scheme receiver module 404, for receiving the collapse solution of service end according to the collapse source information retrieval of uploading.

Perform window generation module 405, for generating the prompt window whether performing described collapse solution.

Scheme execution module 406, for indicating the triggering performing described collapse solution at described prompt window according to user, performs described collapse solution.

In the embodiment of the present invention, preferably, described collapse event capturing module comprises:

In the embodiment of the present invention, preferably, described collapse source information comprises the identification information of the supplier of described browser, described scheme receiver module, specifically for receiving the collapse solution that described service end is fed back after the identification information of the supplier to described browser is verified.

With reference to Fig. 5, it illustrates the structured flowchart of the treating apparatus embodiment of a kind of browser collapse according to the embodiment of the present invention 2, comprising:

Collapse event capturing module 501, for catching the collapse event of browser.

Collapse analysis module 502, causes described browser that the collapse source of described collapse event and relevant collapse source information occur for analyzing.

Transmission module 503 in collapse, for the collapse source information of analysis is uploaded to service end, described service end collects various collapse source information collapse solution corresponding respectively by preset collection interface.

Scheme receiver module 504, for receiving the identification information of the repair procedure for repairing described browser that described service end is retrieved for described collapse source information.

Perform window generation module 505, for generating the prompt window whether performing described collapse solution.

Scheme execution module 506, for indicating the triggering performing described collapse solution at described prompt window according to user, performs described collapse solution.

Input window generation module 507, for when receiving service end and not retrieving the feedback of corresponding collapse solution according to the collapse source information uploaded, generate the prompt window of the contact method showing input field and browser supplier, described input field for input the operation steps before user's contact method, browser collapse and current accessed network address at least one.

Wherein, when described identification information is the download address of described repair procedure, described execution window generation module 505 comprises:

Whether prompting download submodule 5051, download the prompt window of the OptionButton of described repair procedure for generating selection, wherein, select the described OptionButton correspondence downloading described repair procedure to be linked to the download address of described repair procedure.

Accordingly, described scheme execution module 506 comprises:

Access submodule 5061, for indicating the triggering performing described collapse solution at described prompt window according to user, accessing the download address of described repair procedure, downloads and install described repair procedure.

When described identification information is the program name of described repair procedure, described execution window generation module 505 comprises:

Retrieval prompting submodule 5052, for generating the prompt window comprising the OptionButton whether retrieving described repair procedure, wherein, selects the OptionButton correspondence of the described repair procedure of retrieval to be linked to the search address searching for described repair procedure;

Accordingly, described scheme execution module 506 comprises:

Retrieval submodule 5062, for retrieving the triggering instruction of described repair procedure at described prompt window according to user, searches for the search address of described repair procedure according to the program name of described repair procedure in internet.

In the embodiment of the present invention, preferably, described collapse source information comprises the version information of the browser of current use; Described scheme receiver module comprises:

In the embodiment of the present invention, preferably, described collapse source is collapse module, and described collapse source information comprises operating system version information residing for the mark of avalanche mode block, described browser; Described scheme receiver module comprises:

In the embodiment of the present invention, preferably, described collapse source is collapse module, and described collapse source information comprises the version information of the mark of avalanche mode block, the third party application of current installation; Described scheme receiver module comprises:

With reference to Fig. 6, it illustrates the structured flowchart of the disposal system embodiment of a kind of browser collapse according to the embodiment of the present invention, comprise browser 601 and service end 602;

Described service end 602 comprises:

Collapse solution collection module 6021, for collecting various collapse source information collapse solution corresponding respectively by preset collection interface;

Collapse source information receiver module 6022, for receiving the collapse source information that described browser is uploaded;

Scheme retrieval module 6023, for collapsing solution according to described collapse source information retrieval;

Described browser 601 comprises:

Collapse event capturing module 6011, for catching the collapse event of browser;

Collapse analysis module 6012, causes described browser that the collapse source of described collapse event and relevant collapse source information occur for analyzing;

Transmission module 6013 in collapse, for uploading to service end by the collapse source information of analysis;

Scheme receiver module 6014, for receiving the collapse solution of service end according to the collapse source information retrieval of uploading;

Perform window generation module 6015, for generating the prompt window whether performing described collapse solution;

Scheme execution module 6016, for indicating the triggering performing described collapse solution at described prompt window according to user, performs described collapse solution.

For the treating apparatus collapsed for above-mentioned browser and system embodiment, due to itself and embodiment of the method basic simlarity, thus describe fairly simple, relevant part illustrates see the part of embodiment of the method shown in Fig. 1 and Fig. 2.

Each embodiment in this instructions all adopts the mode of going forward one by one to describe, and what each embodiment stressed is the difference with other embodiments, between each embodiment identical similar part mutually see.

Those skilled in the art are easy to it is envisioned that: the combination in any application of each embodiment above-mentioned is all feasible, therefore the combination in any between each embodiment above-mentioned is all embodiment of the present invention, but this instructions does not just detail one by one at this as space is limited.

Intrinsic not relevant to any certain computer, virtual system or miscellaneous equipment with display at this algorithm provided.Various general-purpose system also can with use based on together with this teaching.According to description above, the structure constructed required by this type systematic is apparent.In addition, the present invention is not also for any certain programmed language.It should be understood that and various programming language can be utilized to realize content of the present invention described here, and the description done language-specific is above to disclose preferred forms of the present invention.

In instructions provided herein, describe a large amount of detail.But can understand, embodiments of the invention can be put into practice when not having these details.In some instances, be not shown specifically known method, structure and technology, so that not fuzzy understanding of this description.

Similarly, be to be understood that, in order to simplify the disclosure and to help to understand in each inventive aspect one or more, in the description above to exemplary embodiment of the present invention, each feature of the present invention is grouped together in single embodiment, figure or the description to it sometimes.But, the method for the disclosure should be construed to the following intention of reflection: namely the present invention for required protection requires feature more more than the feature clearly recorded in each claim.Or rather, as claims below reflect, all features of disclosed single embodiment before inventive aspect is to be less than.Therefore, the claims following embodiment are incorporated to this embodiment thus clearly, and wherein each claim itself is as independent embodiment of the present invention.

Those skilled in the art are appreciated that and adaptively can change the module in the equipment in embodiment and they are arranged in one or more equipment different from this embodiment.Module in embodiment or unit or assembly can be combined into a module or unit or assembly, and multiple submodule or subelement or sub-component can be put them in addition.Except at least some in such feature and/or process or unit be mutually repel except, any combination can be adopted to combine all processes of all features disclosed in this instructions (comprising adjoint claim, summary and accompanying drawing) and so disclosed any method or equipment or unit.Unless expressly stated otherwise, each feature disclosed in this instructions (comprising adjoint claim, summary and accompanying drawing) can by providing identical, alternative features that is equivalent or similar object replaces.

In addition, those skilled in the art can understand, although embodiments more described herein to comprise in other embodiment some included feature instead of further feature, the combination of the feature of different embodiment means and to be within scope of the present invention and to form different embodiments.Such as, in the following claims, the one of any of embodiment required for protection can use with arbitrary array mode.

All parts embodiment of the present invention with hardware implementing, or can realize with the software module run on one or more processor, or realizes with their combination.It will be understood by those of skill in the art that the some or all functions that microprocessor or digital signal processor (DSP) can be used in practice to realize the some or all parts in the treatment facility collapsed according to the browser of the embodiment of the present invention.The present invention can also be embodied as part or all equipment for performing method as described herein or device program (such as, computer program and computer program).Realizing program of the present invention and can store on a computer-readable medium like this, or the form of one or more signal can be had.Such signal can be downloaded from internet website and obtain, or provides on carrier signal, or provides with any other form.

The present invention will be described instead of limit the invention to it should be noted above-described embodiment, and those skilled in the art can design alternative embodiment when not departing from the scope of claims.In the claims, any reference symbol between bracket should be configured to limitations on claims.Word " comprises " not to be got rid of existence and does not arrange element in the claims or step.Word "a" or "an" before being positioned at element is not got rid of and be there is multiple such element.The present invention can by means of including the hardware of some different elements and realizing by means of the computing machine of suitably programming.In the unit claim listing some devices, several in these devices can be carry out imbody by same hardware branch.Word first, second and third-class use do not represent any order.Can be title by these word explanations.

The invention discloses the disposal route of A1, the collapse of a kind of browser, comprising:

A2, method as described in A1, wherein, described reception service end comprises according to the collapse solution of the collapse source information retrieval of uploading:

A3, method as described in A2, wherein, described collapse source information comprises the version information of the browser of current use;

A4, method as described in A2, wherein, described collapse source is collapse module, and described collapse source information comprises the version information of operating system residing for the mark of avalanche mode block, described browser;

A5, method as described in A2, wherein, described collapse source is collapse module, and described collapse source information comprises the version information of the mark of avalanche mode block, the third party application of current installation;

A6, method as described in A2, wherein, described identification information is the download address of described repair procedure, and the prompt window whether described generation performs described collapse solution comprises:

A7, method as described in A2, wherein, described identification information is the download address of described repair procedure, described according to user at described prompt window to the triggering instruction performing described collapse solution, perform described collapse solution and comprise:

A8, method as described in A2, wherein, when described identification information is the program name of described repair procedure, the prompt window whether described generation performs described collapse solution comprises:

A9, method as described in A1, wherein, described collapse source information comprises collapse skew and the collapse stack information of described collapse event, and described method also comprises:

A10, method as described in A1, wherein, described in catch the collapse event of browser, analyze and cause described browser that the collapse source of described collapse event occurs and relevant collapse source information comprises:

A11, method as described in A1, wherein, described collapse source information comprises the identification information of the supplier of described browser, described reception service end is receive the collapse solution that described service end is fed back after the identification information of the supplier to described browser is verified according to the collapse solution of the collapse source information retrieval of uploading.

The invention also discloses the treating apparatus of B12, the collapse of a kind of browser, comprising:

Collapse event capturing module, for catching the collapse event of browser;

B13, device as described in B12, wherein, described scheme receiver module, specifically for receiving the identification information of the repair procedure for repairing described browser that described service end is retrieved for described collapse source information.

B14, device as described in B13, wherein, described collapse source information comprises the version information of the browser of current use;

Described scheme receiver module comprises:

B15, device as described in B13, wherein, described collapse source is collapse module, and described collapse source information comprises operating system version information residing for the mark of avalanche mode block, described browser;

Described scheme receiver module comprises:

B16, device as described in B13, wherein, described collapse source is collapse module, and described collapse source information comprises the version information of the mark of avalanche mode block, the third party application of current installation;

Described scheme receiver module comprises:

B17, device as described in B13, wherein, described identification information is the download address of described repair procedure, and described execution window generation module comprises:

B18, device as described in B13, wherein, described identification information is the download address of described repair procedure, and described scheme execution module comprises:

B19, device as described in B13, wherein, when described identification information is the program name of described repair procedure, described execution window generation module comprises:

Described scheme execution module comprises:

B20, device as described in B12, wherein, described collapse source information comprises collapse skew and the collapse stack information of described collapse event, and described device also comprises:

B21, device as described in B12, wherein, described collapse event capturing module comprises:

B22, device as described in B12, wherein, described collapse source information comprises the identification information of the supplier of described browser, described scheme receiver module, specifically for receiving the collapse solution that described service end is fed back after the identification information of the supplier to described browser is verified.

The invention also discloses the disposal system of C23, the collapse of a kind of browser, comprise browser and service end;

Described service end comprises:

Described browser comprises:

Collapse event capturing module, for catching the collapse event of browser;

Claims

1. a disposal route for browser collapse, comprising:

2. the method for claim 1, wherein described reception service end comprises according to the collapse solution of the collapse source information retrieval of uploading:

3. method as claimed in claim 2, wherein, described collapse source information comprises the version information of the browser of current use;

4. method as claimed in claim 2, wherein, described collapse source is collapse module, and described collapse source information comprises the version information of operating system residing for the mark of avalanche mode block, described browser;

5. method as claimed in claim 2, wherein, described collapse source is collapse module, and described collapse source information comprises the version information of the mark of avalanche mode block, the third party application of current installation;

6. method as claimed in claim 2, wherein, described identification information is the download address of described repair procedure, and the prompt window whether described generation performs described collapse solution comprises:

7. method as claimed in claim 2, wherein, described identification information is the download address of described repair procedure, described according to user at described prompt window to the triggering instruction performing described collapse solution, perform described collapse solution and comprise:

8. method as claimed in claim 2, wherein, when described identification information is the program name of described repair procedure, the prompt window whether described generation performs described collapse solution comprises:

9. a treating apparatus for browser collapse, comprising:

Collapse event capturing module, for catching the collapse event of browser;

10. a disposal system for browser collapse, comprises browser and service end;

Described service end comprises:

Described browser comprises:

Collapse event capturing module, for catching the collapse event of browser;