CN104516921B - Automatic reply method and device - Google Patents
Automatic reply method and device Download PDFInfo
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- CN104516921B CN104516921B CN201310464118.5A CN201310464118A CN104516921B CN 104516921 B CN104516921 B CN 104516921B CN 201310464118 A CN201310464118 A CN 201310464118A CN 104516921 B CN104516921 B CN 104516921B
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- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/903—Querying
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Abstract
The present invention provides a kind of automatic reply method and device, including：According to return information is treated, primary keys is searched, obtains the first primary keys with the Keywords matching for treating return information；The first map information is searched, obtains the first reply keyword corresponding to first primary keys；The second map information is searched, obtains the classification of first primary keys；The 3rd map information is searched, obtains the first clause corresponding to the classification of first primary keys；Keyword and first clause are replied according to described first, return information corresponding to return information is treated described in acquisition.By automatic reply method provided by the invention and device, the reliability automatically replied can be effectively improved.
Description
Technical field
The present invention relates to computer realm, more particularly to a kind of automatic reply method and device.
Background technology
At present, automatically replying in user's chat process can be realized by natural language generation system.The technology can
Effectively save the time that user edits return information.Specifically, the existing scheme of automatically replying is to receive and treat return information
Afterwards, in the corpus pre-established, lookup and the original sentence treated return information and matched, and use the original sentence pair
The reply sentence answered treats return information corresponding to return information described in being used as, wherein, the corpus includes multiple original sentences
The corresponding reply sentence with the multiple original sentence difference.
Scheme is automatically replied above-mentioned, can realize to automatically reply and be treated back depending on whether there is in corpus with described
The original sentence of complex information matching, that is to say, that can realize and automatically reply, depend greatly on original in corpus
The quantity of sentence, and the scale of corpus is typically limited, this just limits the realization automatically replied to a certain extent, leads
The reliability for causing to automatically reply reduces.
The content of the invention
The present invention provides a kind of automatic reply method and device, not high for solving the existing reliability for automatically replying scheme
The problem of.
In a first aspect, the present invention provides a kind of automatic reply method, including：According to the return information for the treatment of received, search
The primary keys of raw information in history chat record, obtain with it is the first of the Keywords matching for treating return information original
Keyword；The first map information is searched, first map information includes the primary keys and the primary keys pair
The reply keyword answered, obtain the first reply keyword corresponding to first primary keys；Search the second map information, institute
Stating the second map information includes the classification of the primary keys and the primary keys, obtains the first original pass
The classification of keyword；Search the 3rd map information, the 3rd map information includes the classification of the primary keys and described
Clause corresponding to the classification of primary keys, obtain the first clause corresponding to the classification of first primary keys；According to institute
The first reply keyword and first clause are stated, return information corresponding to return information is treated described in acquisition.
According in a first aspect, in the first embodiment of first aspect, before the first map information of the lookup,
Also include：For each raw information in the history chat record, by the pass of return information corresponding to the raw information
Keyword, keyword is replied as corresponding to the primary keys of the raw information；By the primary keys, and it is described original
Keyword is replied corresponding to keyword to store to first map information.
According to the first of first aspect or first aspect embodiment, in second of embodiment of first aspect
In, before the second map information of the lookup, in addition to：Letter is replied according to corresponding to raw information in the history chat record
The keyword of breath, the classification of the keyword of return information corresponding to the raw information is obtained by clustering；For the history
Each raw information in chat record, by the classification of the keyword of return information corresponding to the raw information, as described
The classification of the primary keys of raw information；The classification of the primary keys, and the primary keys is stored to described
Second map information.
According to one of first two embodiment of first aspect or first aspect, the third in first aspect can be implemented
In mode, before the 3rd map information of the lookup, in addition to：For the classification of every kind of primary keys, the classification is obtained
Corresponding return information, return information corresponding to the classification include, with classification for belonging to the primary keys of the classification
Return information corresponding to raw information；It is if the number of return information corresponding to the classification is one, the classification is corresponding
Return information clause as clause corresponding to the classification；If the number of return information corresponding to the classification is multiple,
Then using in the clause of return information corresponding to the classification by the most clause of access times as clause corresponding to the classification；
Clause corresponding to the classification and the classification is stored to the 3rd map information.
According to one of first three embodiment of first aspect or first aspect, the 4th kind in first aspect can implement
In mode, what the basis received treats return information, searches the primary keys of the raw information in history chat record, obtains
The first primary keys with the Keywords matching for treating return information is obtained, including：Return information is treated according to described, is searched pre-
The corpus first established, the corpus include replying sentence corresponding to multiple original sentences and the multiple original sentence；If
In the multiple original sentence be not present with the original sentence treated return information and match, then basis described in treat return information,
The primary keys of the raw information in history chat record is searched, obtains the with the Keywords matching for treating return information
One primary keys.
Second aspect, the present invention provide one kind and automatically reply device, including：First searching modul, received for basis
The primary keys treated return information, search raw information in history chat record, obtain and the pass for treating return information
First primary keys of keyword matching；Second searching modul, for searching the first map information, the first map information bag
Include and keyword is replied corresponding to the primary keys and the primary keys, obtain corresponding to first primary keys
First replys keyword；3rd searching modul, for searching the second map information, second map information includes described original
The classification of keyword and the primary keys, obtain the classification of first primary keys；4th searching modul, use
In searching the 3rd map information, the 3rd map information includes the classification of the primary keys and the original key
Clause corresponding to the classification of word, obtain the first clause corresponding to the classification of first primary keys；Processing module, for root
Keyword and first clause are replied according to described first, return information corresponding to return information is treated described in acquisition.
According to second aspect, in the first embodiment of second aspect, described device also includes：First obtains mould
Block, for before the first map information of the lookup, for each raw information in the history chat record, will described in
The keyword of return information corresponding to raw information, keyword is replied as corresponding to the primary keys of the raw information；
First memory module, stored for replying keyword by the primary keys, and corresponding to the primary keys to described
First map information.
According to the first of second aspect or second aspect embodiment, in second of embodiment of second aspect
In, described device also includes：Second acquisition module, for before the second map information is searched, being chatted and being remembered according to the history
The keyword of return information corresponding to raw information in record, the pass of return information corresponding to the raw information is obtained by clustering
The classification of keyword；Second acquisition module, each raw information being directed in the history chat record is additionally operable to, by described in
The classification of the keyword of return information corresponding to raw information, the classification as the primary keys of the raw information；Second
Memory module, for the primary keys, and the classification of the primary keys to be stored to second map information.
According to one of first two embodiment of second aspect or second aspect, the third in second aspect can be implemented
In mode, described device also includes：3rd acquisition module, for before the 3rd map information is searched, for every kind of original pass
The classification of keyword, return information corresponding to the classification is obtained, return information corresponding to the classification includes, and is described with classification
Return information corresponding to raw information belonging to the primary keys of classification；3rd acquisition module, if being additionally operable to the class
The number of not corresponding return information is one, then corresponding using the clause of return information corresponding to the classification as the classification
Clause；3rd acquisition module, if the number for being additionally operable to return information corresponding to the classification is multiple, by the class
By the most clause of access times as clause corresponding to the classification in the clause of not corresponding return information；3rd storage mould
Block, for storing clause corresponding to the classification and the classification to the 3rd map information.
According to one of first three embodiment of second aspect or second aspect, the 4th kind in second aspect can implement
In mode, first searching modul, including：First searching unit, for treating return information according to, lookup pre-establishes
Corpus, the corpus includes replying sentence corresponding to multiple original sentences and the multiple original sentence；Second searches
Unit, if in the multiple original sentence be not present with the original sentence treated return information and match, basis described in
Return information is treated, searches the primary keys of the raw information in history chat record, is obtained and the pass for treating return information
First primary keys of keyword matching.
Automatic reply method and device provided by the invention, the keyword of return information is treated by basis, it is determined that described treat
Reply corresponding to return information clause and it is described treat to reply keyword corresponding to return information, described treat return information so as to obtain
The technical scheme of corresponding return information, effectively improve the reliability automatically replied.
Brief description of the drawings
In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
There is the required accompanying drawing used in technology description to be briefly described, it should be apparent that, drawings in the following description are the present invention
Some embodiments, for those of ordinary skill in the art, on the premise of not paying creative work, can also basis
These accompanying drawings obtain other accompanying drawings.
Fig. 1 is a kind of schematic flow sheet for automatic reply method that the embodiment of the present invention one provides；
Fig. 2 is a kind of structural representation for automatically replying device that the embodiment of the present invention two provides；
Fig. 3 is the structural representation that the another kind that the embodiment of the present invention three provides automatically replies device.
Embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, below in conjunction with the embodiment of the present invention
In accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is
Part of the embodiment of the present invention, rather than whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art
The every other embodiment obtained under the premise of creative work is not made, belongs to the scope of protection of the invention.
Fig. 1 is a kind of schematic flow sheet for automatic reply method that the embodiment of the present invention one provides, as shown in figure 1, described
Method includes：
101st, according to the return information for the treatment of received, the primary keys of raw information in history chat record is searched, is obtained
Obtain the first primary keys with the Keywords matching for treating return information.
Specifically, the executive agent of the present embodiment can be to automatically reply device, the device that automatically replies can be set
In the chat software of user.Then further specifically, the raw information is specifically as follows the history chat note of the user
The chat message that other users are sent in record.Specifically, the user can pass through mobile phone, PC, tablet personal computer etc.
The equipment for possessing communication function sends chat message.The primary keys of the raw information is the key of the raw information
Word, specifically, the method for the keyword of extraction information will not be repeated here.
In actual applications, the primary keys of raw information in the history chat record can be recorded in original pass
In keyword storehouse, so as to when receiving when return information, by searching the primary keys storehouse, obtain the first original pass
Keyword.Specifically, the method described in the lookup with the first primary keys of the Keywords matching for treating return information, can
With including：By in the primary keys storehouse, and the keyword identical primary keys for treating return information, as described
First primary keys.
Specifically, a kind of 101 implement scene can be to treat return information if receiving, directly treated back according to
Complex information, the primary keys of raw information in history chat record is searched, obtain first primary keys.Optionally,
101 another implement scene can be to treat return information if receiving, first automatically replied based on corpus, if base
When corpus can not be realized and automatically replied, realize and automatically reply further according to the automatic reply method that the present embodiment provides.Accordingly
, in latter implementation scene, 101 can specifically include：
Treat return information according to described, search the corpus pre-established, the corpus include multiple original sentences and
Sentence is replied corresponding to the multiple original sentence；
If in the multiple original sentence be not present with the original sentence treated return information and match, basis described in treat
Return information, the primary keys of the raw information in history chat record is searched, obtained and the key for treating return information
First primary keys of word matching.
Optionally, searched described in 101 in history chat record after the primary keys of raw information, methods described
It can also include：If first primary keys is not present in the primary keys, terminates flow and export the first report
Wrong information.By present embodiment, automatically replied if can not realize, reason can conveniently and efficiently be determined according to error information,
To be safeguarded.
102nd, the first map information is searched, first map information includes the primary keys and the original key
Keyword is replied corresponding to word, obtains the first reply keyword corresponding to first primary keys.
Specifically, in order to pre-establish first map information, before 102, methods described can also include：
For each raw information in the history chat record, by the pass of return information corresponding to the raw information
Keyword, keyword is replied as corresponding to the primary keys of the raw information；
Keyword is replied by the primary keys, and corresponding to the primary keys to store to the described first mapping letter
Breath.
Optionally, after the first map information is searched described in 102, methods described can also include：It is if described original
First primary keys in keyword be present, and in first map information, keyword replied in the absence of described first,
Then terminate flow and export the second error information.By present embodiment, automatically replied if can not realize, can be according to the letter that reports an error
Breath conveniently and efficiently determines reason, to be safeguarded.
103rd, the second map information is searched, second map information includes the primary keys and described original
The classification of keyword, obtain the classification of first primary keys.
Wherein, it 102 can perform before 103, be performed simultaneously with 103, or be performed after 103, provided in figure
It is one of which specific embodiment, and is not limited.
Specifically, in order to pre-establish second map information, before 103, methods described can also include：
According to the keyword of return information corresponding to raw information in the history chat record, by clustering described in acquisition
The classification of the keyword of return information corresponding to raw information；
For each raw information in the history chat record, by the pass of return information corresponding to the raw information
The classification of keyword, the classification as the primary keys of the raw information；
The classification of the primary keys, and the primary keys is stored to second map information.
Optionally, after the second map information is searched described in 103, can also include：If in the primary keys
First primary keys be present, and the classification of first primary keys is not present in second map information, then
Terminate flow and export the 3rd error information.By present embodiment, automatically replied if can not realize, can be according to error information
Reason is conveniently and efficiently determined, to be safeguarded.
104th, the 3rd map information is searched, the 3rd map information includes the classification of the primary keys, Yi Jisuo
Clause corresponding to the classification of primary keys is stated, obtains the first clause corresponding to the classification of first primary keys.
Specifically, in order to pre-establish the 3rd map information, before 104, methods described can also include：
For the classification of every kind of primary keys, return information corresponding to the classification is obtained, is returned corresponding to the classification
Complex information includes, return information corresponding with the raw information belonging to the primary keys that classification is the classification；
If the number of return information corresponding to the classification is one, by the clause of return information corresponding to the classification
As clause corresponding to the classification；
If the number of return information corresponding to the classification is multiple, by the clause of return information corresponding to the classification
The middle clause most by access times is as clause corresponding to the classification；
Clause corresponding to the classification and the classification is stored to the 3rd map information.
Optionally, can also include after the 3rd map information of the lookup in 104：If in the primary keys
First primary keys be present, the classification that first primary keys in second map information be present, and it is described
First clause is not present in 3rd map information, then terminates flow and exports the 4th error information.By present embodiment,
Automatically replied if can not realize, reason can conveniently and efficiently be determined according to error information, to be safeguarded.
105th, keyword and first clause are replied according to described first, treats to reply corresponding to return information described in acquisition
Information.
Optionally, the foundation of first map information, the second map information and the 3rd map information can also pass through user
Set and realize manually, the present embodiment is not limited its specific method for building up.
Wherein, the specific method that return information is obtained according to the first reply keyword and first clause repeats no more.
Specifically, being automatically replied to further realize, after 105, methods described can also include：Believe to waiting to reply described in transmission
The equipment of breath, return information corresponding to return information is treated described in transmission.Likewise, the equipment can include but is not limited to：Hand
Machine, PC, tablet personal computer and other equipment for possessing communication function.
The automatic reply method that the present embodiment provides, the keyword of return information is treated by basis, it is determined that described wait to reply
Reply corresponding to information clause and it is described treat to reply keyword corresponding to return information, described treat that return information is corresponding so as to obtain
Return information technical scheme, effectively improve the reliability automatically replied.
Fig. 2 is a kind of structural representation for automatically replying device that the embodiment of the present invention two provides, as shown in Fig. 2 described
Device includes：First searching modul 21, the second searching modul 22, the 3rd searching modul 23, the 4th searching modul 24 and processing mould
Block 25；Wherein,
First searching modul 21, for according to the return information for the treatment of received, searching raw information in history chat record
Primary keys, obtain and the first primary keys of the Keywords matching for treating return information；
Second searching modul 22, for searching the first map information, first map information includes the original key
Keyword is replied corresponding to word and the primary keys, it is crucial to obtain the first reply corresponding to first primary keys
Word；
3rd searching modul 23, for searching the second map information, second map information includes the original key
The classification of word and the primary keys, obtain the classification of first primary keys；
4th searching modul 24, for searching the 3rd map information, the 3rd map information includes the original key
Clause corresponding to the classification of word and the classification of the primary keys, the classification for obtaining first primary keys are corresponding
The first clause；
Processing module 25, for replying keyword and first clause according to described first, wait to reply letter described in acquisition
Return information corresponding to breath.
Specifically, a kind of implement scene of the present embodiment can be to treat return information if receiving, directly according to
Return information is treated, searches the primary keys of raw information in history chat record, obtains first primary keys.It is optional
, another implement scene of the present embodiment can be to treat return information if receiving, first returned automatically based on corpus
It is multiple, if it can not be realized based on corpus when automatically replying, then the automatically replying device provided based on the present embodiment realizes automatic return
It is multiple.Accordingly, in latter implementation scene, the first searching modul 21, can specifically include：
First searching unit, for treating return information according to, search the corpus pre-established, the corpus bag
Include and sentence is replied corresponding to multiple original sentences and the multiple original sentence；
Second searching unit, if treating that return information matches original with described for being not present in the multiple original sentence
Sentence, then treat return information according to, search the primary keys of the raw information in history chat record, obtain with it is described
Treat the first primary keys of the Keywords matching of return information.
Specifically, in order to pre-establish first map information, described device can also include：
First acquisition module, for it is described lookup the first map information before, in the history chat record
Each raw information, by the keyword of return information corresponding to the raw information, the original key as the raw information
Keyword is replied corresponding to word；
First memory module, deposited for replying keyword by the primary keys, and corresponding to the primary keys
Store up to first map information.
Again specifically, in order to pre-establish second map information, described device can also include：
Second acquisition module, for before the second map information is searched, according to original letter in the history chat record
The keyword of return information corresponding to breath, the class of the keyword of return information corresponding to the raw information is obtained by clustering
Not；
Second acquisition module, each raw information being directed in the history chat record is additionally operable to, by the original
The classification of the keyword of return information corresponding to beginning information, the classification as the primary keys of the raw information；
Second memory module, for the primary keys, and the classification of the primary keys to be stored to described
Two map informations.
Again specifically, in order to pre-establish the 3rd map information, described device can also include：
3rd acquisition module, for before the 3rd map information is searched, for the classification of every kind of primary keys, obtaining
Return information corresponding to the classification, return information corresponding to the classification include, with the original key that classification is the classification
Return information corresponding to raw information belonging to word；
3rd acquisition module, if the number for being additionally operable to return information corresponding to the classification is one, by described in
The clause of return information corresponding to classification is as clause corresponding to the classification；
3rd acquisition module, if the number for being additionally operable to return information corresponding to the classification is multiple, by described in
By the most clause of access times as clause corresponding to the classification in the clause of return information corresponding to classification；
3rd memory module, for by clause corresponding to the classification and the classification, storing to the described 3rd mapping letter
Breath.
Optionally, in any of the above-described embodiment of the present embodiment, processing module 25, if can be also used for described original
First primary keys is not present in keyword, then terminates flow and exports the first error information；Or
If first primary keys in the primary keys be present, and in first map information, it is not present
Described first replys keyword, then terminates flow and export the second error information；Or
If first primary keys in the primary keys be present, and institute is not present in second map information
The classification of the first primary keys is stated, then terminates flow and exports the 3rd error information；Or
If first primary keys in the primary keys be present, there is described in second map information
The classification of one primary keys, and first clause is not present in the 3rd map information, then terminate flow and export the
Four error informations.
Specifically, being automatically replied to further realize, described device can also include：Communication module, for transmission
The equipment for treating return information, return information corresponding to return information is treated described in transmission.
What the present embodiment provided automatically replies device, the keyword of return information is treated by basis, it is determined that described wait to reply
Reply corresponding to information clause and it is described treat to reply keyword corresponding to return information, described treat that return information is corresponding so as to obtain
Return information technical scheme, effectively improve the reliability automatically replied.
Fig. 3 is the structural representation that the another kind that the embodiment of the present invention three provides automatically replies device.As shown in figure 3, institute
State and automatically reply device and include：Communication interface 31, memory 32 and processor 33.
Communication interface 31, return information is treated for receiving.
Memory 32, for depositing program.Specifically, program can include program code, and described program code includes meter
Calculation machine operational order.Memory 32 may include high-speed RAM memory, it is also possible to also including nonvolatile memory（non-
volatile memory）, a for example, at least magnetic disk storage.
Processor 33, for performing the program of the storage of memory 32, for：Return information is treated according to what is received, is looked into
The primary keys of raw information in history chat record is looked for, obtains the first original with the Keywords matching for treating return information
Beginning keyword；The first map information is searched, first map information includes the primary keys and the primary keys
Corresponding reply keyword, obtain the first reply keyword corresponding to first primary keys；The second map information is searched,
Second map information includes the classification of the primary keys and the primary keys, and it is original to obtain described first
The classification of keyword；The 3rd map information is searched, the 3rd map information includes the classification of the primary keys, Yi Jisuo
Clause corresponding to the classification of primary keys is stated, obtains the first clause corresponding to the classification of first primary keys；According to
Described first replys keyword and first clause, and return information corresponding to return information is treated described in acquisition.
Optionally, in a kind of implement scene of the present embodiment, return information is treated if receiving, can first be based on corpus
Automatically replied, if based on corpus can not realize automatically reply when, then based on the present embodiment provide automatically reply device
Realization automatically replies.Accordingly, in latter implementation scene, processor 33, specifically can be used for waiting to reply letter according to
Breath, searches the corpus pre-established, and the corpus includes returning corresponding to multiple original sentences and the multiple original sentence
Complex sentence；If in the multiple original sentence be not present with the original sentence treated return information and match, basis described in treat
Return information, the primary keys of the raw information in history chat record is searched, obtained and the key for treating return information
First primary keys of word matching.
Wherein, processor 33 is probably a central processing unit（Central Processing Unit, referred to as CPU）,
Either specific integrated circuit（Application Specific Integrated Circuit, referred to as ASIC）, either
It is configured to implement one or more integrated circuits of the embodiment of the present invention.
Specifically, the program deposited based on memory 32, in order to pre-establish first map information, processor 33,
It is additionally operable to before the first map information of the lookup, for each raw information in the history chat record, by described in
The keyword of return information corresponding to raw information, keyword is replied as corresponding to the primary keys of the raw information；
Keyword is replied by the primary keys, and corresponding to the primary keys to store to first map information.
Again specifically, based on memory 32 deposit program, in order to pre-establish second map information, processor
33, it is additionally operable to before the second map information is searched, according to return information corresponding to raw information in the history chat record
Keyword, pass through the classification for clustering and obtaining the keyword of return information corresponding to the raw information；Chatted for the history
Each raw information in its record, by the classification of the keyword of return information corresponding to the raw information, as the original
The classification of the primary keys of beginning information；The classification of the primary keys, and the primary keys is stored to described
Two map informations.
Again specifically, based on memory 32 deposit program, in order to pre-establish the 3rd map information, processor
33, it is additionally operable to before the 3rd map information is searched, for the classification of every kind of primary keys, obtains and returned corresponding to the classification
Complex information, return information corresponding to the classification include, and are the raw information belonging to the primary keys of the classification with classification
Corresponding return information；If the number of return information corresponding to the classification is one, believe being replied corresponding to the classification
The clause of breath is as clause corresponding to the classification；If the number of return information corresponding to the classification is multiple, by described in
By the most clause of access times as clause corresponding to the classification in the clause of return information corresponding to classification；By the class
Clause corresponding to the other and classification, is stored to the 3rd map information.
Optionally, the program deposited based on memory 32, in any of the above-described embodiment of the present embodiment, processor
33, if can be also used for that first primary keys is not present in the primary keys, terminate flow and output first
Error information；Or if first primary keys in the primary keys be present, and in first map information,
Keyword is replied in the absence of described first, then terminates flow and exports the second error information；Or if in the primary keys
First primary keys be present, and the classification of first primary keys is not present in second map information, then
Terminate flow and export the 3rd error information；Or if first primary keys in the primary keys be present, it is described
The classification of first primary keys in second map information be present, and described first is not present in the 3rd map information
Clause, then terminate flow and export the 4th error information.
Specifically, automatically replied to further realize, communication interface 31, it is additionally operable to treating return information described in transmission
Equipment, return information corresponding to return information is treated described in transmission.
Optionally, in specific implementation, if communication interface 31, processor 33 and the independent realization of memory 32, communicate
Interface 31, memory 32 and processor 33 can be connected with each other by bus and complete mutual communication.The bus can be with
It is industry standard architecture（Industry Standard Architecture, referred to as ISA）Bus, external equipment interconnection
（Peripheral Component, referred to as PCI）Bus or extended industry-standard architecture（Extended Industry
Standard Architecture, referred to as EISA）Bus etc..The bus can be divided into address bus, data/address bus, control
Bus processed etc..For ease of representing, only represented in Fig. 3 with a thick line, it is not intended that an only bus or a type of
Bus.
Optionally, in specific implementation, if communication interface 31, memory 32 and processor 33 are integrated on one chip
Realize, then communication interface 31, memory 32 and processor 33 can be completed by internal interface it is identical between communication.
What the present embodiment provided automatically replies device, the keyword of return information is treated by basis, it is determined that described wait to reply
Reply corresponding to information clause and it is described treat to reply keyword corresponding to return information, described treat that return information is corresponding so as to obtain
Return information technical scheme, effectively improve the reliability automatically replied.
It is apparent to those skilled in the art that for convenience and simplicity of description, the device of foregoing description
Specific work process, may be referred to the corresponding process in preceding method embodiment, will not be repeated here.
One of ordinary skill in the art will appreciate that：Realizing all or part of step of above-mentioned each method embodiment can lead to
The related hardware of programmed instruction is crossed to complete.Foregoing program can be stored in a computer read/write memory medium.The journey
Sequence upon execution, execution the step of including above-mentioned each method embodiment；And foregoing storage medium includes：ROM, RAM, magnetic disc or
Person's CD etc. is various can be with the medium of store program codes.
Finally it should be noted that：Various embodiments above is merely illustrative of the technical solution of the present invention, rather than its limitations；To the greatest extent
The present invention is described in detail with reference to foregoing embodiments for pipe, it will be understood by those within the art that：Its according to
The technical scheme described in foregoing embodiments can so be modified, either which part or all technical characteristic are entered
Row equivalent substitution；And these modifications or replacement, the essence of appropriate technical solution is departed from various embodiments of the present invention technology
The scope of scheme.
Claims (10)
- A kind of 1. automatic reply method, it is characterised in that including：According to the return information for the treatment of received, search the primary keys of raw information in history chat record, obtain with it is described Treat the first primary keys of the Keywords matching of return information；The first map information is searched, first map information is included corresponding to the primary keys and the primary keys Keyword is replied, obtains the first reply keyword corresponding to first primary keys；Search the second map information, second map information includes the primary keys and the primary keys Classification, obtain the classification of first primary keys；The 3rd map information is searched, the 3rd map information includes the classification of the primary keys and the original pass Clause corresponding to the classification of keyword, obtain the first clause corresponding to the classification of first primary keys；Keyword and first clause are replied according to described first, return information corresponding to return information is treated described in acquisition.
- 2. according to the method for claim 1, it is characterised in that before the first map information of the lookup, in addition to：For each raw information in the history chat record, by the key of return information corresponding to the raw information Word, keyword is replied as corresponding to the primary keys of the raw information；Keyword is replied by the primary keys, and corresponding to the primary keys to store to first map information.
- 3. method according to claim 1 or 2, it is characterised in that before the second map information of the lookup, in addition to：It is described original by clustering acquisition according to the keyword of return information corresponding to raw information in the history chat record The classification of the keyword of return information corresponding to information；For each raw information in the history chat record, by the keyword of return information corresponding to the raw information Classification, the classification as the primary keys of the raw information；The classification of the primary keys, and the primary keys is stored to second map information.
- 4. method according to claim 1 or 2, it is characterised in that before the 3rd map information of the lookup, in addition to：For the classification of every kind of primary keys, return information corresponding to the classification is obtained, letter is replied corresponding to the classification Breath includes, return information corresponding with the raw information belonging to the primary keys that classification is the classification；If the number of return information corresponding to the classification be one, using the clause of return information corresponding to the classification as Clause corresponding to the classification；If the number of return information corresponding to the classification is multiple, by quilt in the clause of return information corresponding to the classification The most clause of access times is as clause corresponding to the classification；Clause corresponding to the classification and the classification is stored to the 3rd map information.
- 5. method according to claim 1 or 2, it is characterised in that what the basis received treats return information, and lookup is gone through The primary keys of raw information in history chat record, obtain with it is the first of the Keywords matching for treating return information original Keyword, including：Return information is treated according to described, searches the corpus pre-established, the corpus includes multiple original sentences and described Sentence is replied corresponding to multiple original sentences；If in the multiple original sentence be not present with the original sentence treated return information and match, basis described in wait to reply Information, the primary keys of the raw information in history chat record is searched, obtained and the keyword for treating return information The first primary keys matched somebody with somebody.
- 6. one kind automatically replies device, it is characterised in that including：First searching modul, for treating return information according to what is received, search the original of raw information in history chat record Keyword, obtain the first primary keys with the Keywords matching for treating return information；Second searching modul, for searching the first map information, first map information includes the primary keys and institute State and keyword is replied corresponding to primary keys, obtain the first reply keyword corresponding to first primary keys；3rd searching modul, for searching the second map information, second map information include the primary keys and The classification of the primary keys, obtain the classification of first primary keys；4th searching modul, for searching the 3rd map information, the 3rd map information includes the class of the primary keys Not and clause corresponding to the classification of the primary keys, obtain first corresponding to the classification of first primary keys Clause；Processing module, for replying keyword and first clause according to described first, treat that return information is corresponding described in acquisition Return information.
- 7. device according to claim 6, it is characterised in that described device also includes：First acquisition module, for it is described lookup the first map information before, for each in the history chat record Raw information, by the keyword of return information corresponding to the raw information, the primary keys pair as the raw information The reply keyword answered；First memory module, for replied by the primary keys, and corresponding to the primary keys keyword store to First map information.
- 8. the device according to claim 6 or 7, it is characterised in that described device also includes：Second acquisition module, for before the second map information is searched, according to raw information pair in the history chat record The keyword for the return information answered, the classification of the keyword of return information corresponding to the raw information is obtained by clustering；Second acquisition module, each raw information being directed in the history chat record is additionally operable to, by the original letter The classification of the keyword of return information corresponding to breath, the classification as the primary keys of the raw information；Second memory module, for by the primary keys, and the classification of the primary keys is stored to described second and reflected Penetrate information.
- 9. the device according to claim 6 or 7, it is characterised in that described device also includes：3rd acquisition module, for before the 3rd map information is searched, for the classification of every kind of primary keys, described in acquisition Return information corresponding to classification, return information corresponding to the classification include, the primary keys institute with classification for the classification Return information corresponding to the raw information of category；3rd acquisition module, if the number for being additionally operable to return information corresponding to the classification is one, by the classification The clause of corresponding return information is as clause corresponding to the classification；3rd acquisition module, if the number for being additionally operable to return information corresponding to the classification is multiple, by the classification By the most clause of access times as clause corresponding to the classification in the clause of corresponding return information；3rd memory module, for storing clause corresponding to the classification and the classification to the 3rd map information.
- 10. the device according to claim 6 or 7, it is characterised in that first searching modul, including：First searching unit, for treating return information according to, the corpus pre-established is searched, the corpus includes more Sentence is replied corresponding to individual original sentence and the multiple original sentence；Second searching unit, if for being not present and the primitive sentence treated return information and matched in the multiple original sentence Son, then return information is treated according to, search the primary keys of the raw information in history chat record, acquisition is treated with described First primary keys of the Keywords matching of return information.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201310464118.5A CN104516921B (en) | 2013-09-30 | 2013-09-30 | Automatic reply method and device |
| PCT/CN2014/083701 WO2015043318A1 (en) | 2013-09-30 | 2014-08-05 | Automatic reply method and device |
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| CN201310464118.5A CN104516921B (en) | 2013-09-30 | 2013-09-30 | Automatic reply method and device |
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| CN104516921B true CN104516921B (en) | 2018-02-06 |
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| CN201310464118.5A Active CN104516921B (en) | 2013-09-30 | 2013-09-30 | Automatic reply method and device |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105912734A (en) * | 2016-06-22 | 2016-08-31 | 北京金山安全软件有限公司 | User feedback automatic reply method and device |
| CN106383590A (en) * | 2016-09-06 | 2017-02-08 | 珠海格力电器股份有限公司 | Intelligent input method and apparatus |
| CN106649280B (en) * | 2017-02-13 | 2019-07-09 | 长沙军鸽软件有限公司 | A method of creating shared corpus |
| CN107766416A (en) * | 2017-09-08 | 2018-03-06 | 阿里巴巴集团控股有限公司 | Data analysing method, apparatus and system |
| CN108062388B (en) * | 2017-12-15 | 2021-09-17 | 北京百度网讯科技有限公司 | Reply generation method and device for man-machine conversation |
| CN108769408A (en) * | 2018-05-28 | 2018-11-06 | 维沃移动通信有限公司 | A kind of message method and terminal device |
| CN109067643B (en) * | 2018-09-26 | 2022-07-29 | 中国平安财产保险股份有限公司 | Reply method and device based on keywords, computer equipment and storage medium |
| CN109670155A (en) * | 2018-11-08 | 2019-04-23 | 龙马智声（珠海）科技有限公司 | A method of automatically replying the communication information |
| CN112202661A (en) * | 2020-09-11 | 2021-01-08 | 腾讯科技（深圳）有限公司 | Session message processing method and device, computer equipment and storage medium |
| CN112784030B (en) * | 2021-01-28 | 2022-08-26 | 北京三快在线科技有限公司 | Method and device for generating sample, storage medium and electronic equipment |
| CN112818109B (en) * | 2021-02-25 | 2022-09-16 | 网易（杭州）网络有限公司 | Intelligent reply method, medium, device and computing equipment for mail |
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| WO2015043318A1 (en) | 2015-04-02 |
| CN104516921A (en) | 2015-04-15 |
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