CN104504542A - Satisfaction message collection method, device and system and digital collector - Google Patents
Satisfaction message collection method, device and system and digital collector Download PDFInfo
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- CN104504542A CN104504542A CN201510024320.5A CN201510024320A CN104504542A CN 104504542 A CN104504542 A CN 104504542A CN 201510024320 A CN201510024320 A CN 201510024320A CN 104504542 A CN104504542 A CN 104504542A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention provides a satisfaction message collection method, a satisfaction message collection device, a satisfaction message collection system and a digital collector, and relates to the electronic technical field. The satisfaction message collection method includes: using a satisfaction message processing device to obtain satisfaction messages of a monitored object; judging whether the accumulative total of the satisfaction messages is larger than or equal to a preset threshold value, and if yes, sending an early warning prompt message to an assigned account number bound with the satisfaction message processing device. The digital collector provides a one key communication function. By using the satisfaction message collection method, the satisfaction message collection device, the satisfaction message collection system and the digital collector, mastering timeliness of supervisors for controlling the satisfaction messages of the masses to the monitored object is improved. The digital collector provides a message exhibiting function and the one key communication function, brings great convenience to business handling of the masses, and furthermore provides convenience to timely backlog appointment of the masses.
Description
Technical field
The present invention relates to electronic technology field, in particular to a kind of satisfaction information collecting method, device, system and digital acquisition device.
Background technology
Each vocational window in the places such as current bank is configured with satisfaction information acquisition device, for gathering the satisfaction of client to the staff of this vocational window.But inventor finds under study for action, current satisfaction information acquisition mode normally supervisor is regular or irregularly check the satisfaction evaluation of the masses to each staff, supervisor knows that the promptness of satisfaction information is poor, be unfavorable for the professional qualities effectively improving staff, improve the satisfaction of the masses.
Summary of the invention
In view of this, the object of the embodiment of the present invention is to provide a kind of satisfaction information collecting method, device, system and digital acquisition device, knows the promptness of client to the satisfaction information of staff to improve supervisor.
First aspect, embodiments provide a kind of satisfaction information collecting method, be applied to satisfaction signal conditioning package, described method comprises:
Described satisfaction signal conditioning package obtains the satisfaction information of monitoring target;
Metering is in setting-up time section, and the information number of the satisfaction information of monitoring target, obtains satisfaction information accumulated quantity;
Judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.
In conjunction with first aspect, embodiments provide the first possible embodiment of first aspect, wherein, describedly send early warning information to default account, comprising:
Early warning note is sent to the cell-phone number preset; And/or,
Early warning Email is sent to the Email Accounts preset.
Second aspect, the embodiment of the present invention additionally provides a kind of satisfaction signal conditioning package, comprising:
Satisfaction information obtainment unit, for obtaining the satisfaction information of monitoring target;
Quantity of information accumulated unit, for measuring the information number of the satisfaction information of monitoring target in setting-up time section, obtains satisfaction information accumulated quantity;
Prewarning unit, for judging whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.
The third aspect, embodiments provides a kind of satisfaction information acquisition system, comprising:
Satisfaction information collecting device, for gathering the satisfaction information of monitoring target, is sent to satisfaction signal conditioning package by the satisfaction information of described monitoring target;
Described satisfaction signal conditioning package, for receiving the satisfaction information of described monitoring target, measuring the information number of the satisfaction information of monitoring target in setting-up time section, obtaining satisfaction information accumulated quantity; Judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.
In conjunction with the third aspect, the embodiment of the present invention additionally provides the first possible embodiment of the third aspect, and wherein, described satisfaction signal conditioning package sends early warning information to default account, comprising:
Described satisfaction signal conditioning package sends early warning note to the cell-phone number preset; And/or,
Described satisfaction signal conditioning package sends early warning Email to the Email Accounts preset.
In conjunction with the third aspect, the embodiment of the present invention additionally provides the possible embodiment of the second of the third aspect, and wherein, described satisfaction information collecting device comprises PC, mobile phone terminal and/or digital acquisition device.
In conjunction with the embodiment that the second of the third aspect is possible, the embodiment of the present invention additionally provides the third possible embodiment of the third aspect, wherein,
Described system also comprises the first phone, and described digital acquisition device comprises the second phone, touch screen and Push-to-Talk device, and described first phone is connected with described second phone by Telephone Cable, and described Push-to-Talk device is connected with described touch screen; Described Push-to-Talk device comprises the first phone detecting unit, the second phone detecting unit and dialing unit; Described Push-to-Talk device is pre-stored with the telephone number of described first phone; Wherein,
Described second phone detecting unit, for detecting off-hook/on-hook (off-hook or the on-hook) state of described second phone;
Described dialing unit, for when described second phone is in off hook state and described touch screen receives call request, initiates dial request to described first phone;
Described first phone detecting unit, for detecting the off-hook/hook state of described first phone.
In conjunction with the third possible embodiment of the third aspect, the embodiment of the present invention additionally provides the 4th kind of possible embodiment of the third aspect, and wherein, described Push-to-Talk device also comprises:
Recording storage unit, for when described first phone is in off hook state and described second phone is in off hook state, gathers the voice messaging of described Telephone Cable transmission and stores.
Fourth aspect, the embodiment of the present invention additionally provides a kind of digital acquisition device, is applied to satisfaction information acquisition system, and described satisfaction information acquisition system comprises satisfaction signal conditioning package, and described digital acquisition device comprises:
Information acquisition unit, for gathering the satisfaction information of the monitoring target that user is selected by touch screen;
Communication unit, for the satisfaction information of described monitoring target is sent to described satisfaction signal conditioning package, so that described satisfaction signal conditioning package measures the information number of the satisfaction information of monitoring target in setting-up time section, obtain satisfaction information accumulated quantity, judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then early warning information is sent to default account.
In conjunction with fourth aspect, the embodiment of the present invention additionally provides the first possible embodiment of fourth aspect, wherein, described satisfaction information acquisition system also comprises the first phone, described digital acquisition device also comprises the second phone and Push-to-Talk device, described first phone is connected with described second phone by Telephone Cable, and described Push-to-Talk device is connected with described touch screen, and described Push-to-Talk device is pre-stored with the telephone number of described first phone; Wherein, described Push-to-Talk device comprises:
Second phone detecting unit, for detecting the off-hook/hook state of described second phone;
Dialing unit, for when described second phone is in off hook state and described touch screen receives call request, initiates dial request to described first phone;
First phone detecting unit, for detecting the off-hook/hook state of described first phone.
Satisfaction information collecting method, Apparatus and system that the embodiment of the present invention provides, by measuring the information number of the satisfaction information collected, early warning information is sent to default account when accumulated quantity reaches setting threshold value, compared with prior art, the supervisor with default account can be objective and accurate understanding client to the satisfaction of staff, the professional qualities being conducive to promoting working processes personnel improve, improve convenience and integrality that supervisor manage our unit, lifting our unit is to the public credibility of customer service.Digital acquisition device provides information display and Push-to-Talk function, provides great convenience, also got in touch by Push-to-Talk function and staff for the masses for the masses (user) handle affairs, provides convenient for the masses preengage backlog in time.
For making above-mentioned purpose of the present invention, feature and advantage become apparent, preferred embodiment cited below particularly, and coordinate appended accompanying drawing, be described in detail below.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme of the embodiment of the present invention, be briefly described to the accompanying drawing used required in embodiment below, be to be understood that, the following drawings illustrate only some embodiment of the present invention, therefore the restriction to scope should be counted as, for those of ordinary skill in the art, under the prerequisite not paying creative work, other relevant accompanying drawings can also be obtained according to these accompanying drawings.
Fig. 1 shows the flow process of a kind of satisfaction information collecting method that the embodiment of the present invention provides;
Fig. 2 shows the composition structure of a kind of satisfaction signal conditioning package that the embodiment of the present invention provides;
Fig. 3 shows the composition structure of a kind of satisfaction information acquisition system that the embodiment of the present invention provides;
Fig. 4 shows the composition structure of a kind of digital acquisition device that the embodiment of the present invention provides;
Fig. 5 shows the composition structure of the Push-to-Talk device that the embodiment of the present invention provides;
Fig. 6 shows the composition structure of another satisfaction information acquisition system that the embodiment of the present invention provides.
Embodiment
Below in conjunction with accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.The assembly of the embodiment of the present invention describing and illustrate in usual accompanying drawing herein can be arranged with various different configuration and design.Therefore, below to the detailed description of the embodiments of the invention provided in the accompanying drawings and the claimed scope of the present invention of not intended to be limiting, but selected embodiment of the present invention is only represented.Based on embodiments of the invention, the every other embodiment that those skilled in the art obtain under the prerequisite not making creative work, all belongs to the scope of protection of the invention.
In order to the raising of the professional qualities of promoting working processes personnel, some units are provided with satisfaction information acquisition device, to gather user (i.e. the masses) to the satisfaction of staff.Current satisfaction information acquisition mode normally supervisor is regular or irregularly check the satisfaction evaluation of the masses to each staff, supervisor knows that the promptness of satisfaction information is poor, be unfavorable for the professional qualities effectively improving staff, improve the satisfaction of the masses.Based on this, the invention process provides a kind of satisfaction information collecting method, device, system and digital acquisition device, can be applied to and comprise government hall, law court, public security system, Prison Administrative Bureau, prosecution system and the unit managed, sanitation system, medical system, public relation education center etc. industry thereof.
Consult Fig. 1, the satisfaction information collecting method that the embodiment of the present invention provides, is applied to satisfaction signal conditioning package, and described method comprises:
Step S101: described satisfaction signal conditioning package obtains the satisfaction information of monitoring target.
In this step, monitoring target can be single staff, also can be each department in unit.If monitoring target is single staff, then satisfaction information refers to the satisfaction of the masses to this staff; If monitoring target is department, then satisfaction information refers to the satisfaction of the masses to this department.By the satisfaction information to each department in the masses couple and unit, can promote that the professional qualities of each department in unit improve.
In this step, the collection of the satisfaction information of monitoring target can have multiple implementation, such as, can be gathered by the digital acquisition device being installed in unit hall of handling affairs, the mobile phone terminal can held by the masses or PC (enter satisfaction Information Gathering Software system, satisfaction information type in system can dynamically set according to demand, amendment) gather, multiple acquisition mode is provided, for the masses coordinate the carrying out of satisfaction information acquisition to provide convenient, the masses can directly evaluate after handling the business that finishes on the digital acquisition device in working hall, also can be in and to be evaluated by mobile phone terminal or PC.
Described satisfaction information can be the evaluation information of " very dissatisfied " and/or " being generally satisfied with " and/or " very satisfied ".
Step S102: the metering of satisfaction signal conditioning package is in setting-up time section, and the information number of the satisfaction information of monitoring target, obtains satisfaction information accumulated quantity.The satisfaction information that satisfaction signal conditioning package often obtains a monitoring target is just measured once, and the information number of the satisfaction information in accumulative setting-up time section can obtain satisfaction information accumulated quantity.Such as, n (current cumulative amount)=n (cumulative amount before this)+1.
Step S103: satisfaction signal conditioning package judges whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, provides judged result.
Step S104: if judged result is yes, then send early warning information to default account.
Preset account to be held for supervisor, be convenient to monitor staff in time, the accurate grasp masses are to the satisfaction information of each staff or each department.Default account can be cell-phone number, can be Email Accounts.In this step, send early warning information to default account, can comprise:
Early warning note is sent to the cell-phone number preset; And/or, send early warning Email to the Email Accounts preset.
The hardware implementing of satisfaction signal conditioning package can be computer, the transmission of early warning note can adopt the mode of note cat, note cat can be the wireless 4 mouthfuls of note cat ponds of USB, adopts French WAVECOM technical grade Q2303 chip, can guarantee that a large amount of note data sends operation stability.Be connected with computer by a USB data line, a USB driver be installed and just can expand 4 PORT COM, plug 4 SIM cards, connect this 4 PORT COM, the transmission of note can be realized.
The satisfaction information collecting method that the embodiment of the present invention provides, is added up by the information number of the satisfaction information to monitoring target, and sends early warning information to supervisor after information cumulative amount reaches setting threshold value.After supervisor receives early warning information, satisfaction Information Gathering Software system can be logged in further check, the satisfaction information type (" very dissatisfied " or " being generally satisfied with " or " very satisfied ") of monitoring target, and then the professional qualities of monitoring target improve to take corresponding measure to promote.By the method that the embodiment of the present invention provides, improve promptness, accuracy that supervisor grasps the satisfaction information of monitoring target the masses, be conducive to the professional qualities improving staff or department in time, improve masses' satisfaction.
Consult Fig. 2, the embodiment of the present invention additionally provides a kind of satisfaction signal conditioning package, and this device comprises:
Satisfaction information obtainment unit 201, for obtaining the satisfaction information of monitoring target.Satisfaction information obtainment unit 201 obtains the mode of the satisfaction information of monitoring target, can be the satisfaction information receiving the monitoring target that digital acquisition device sends, and can be the satisfaction information of the monitoring target receiving mobile phone terminal or PC transmission.
Quantity of information accumulated unit 202, for measuring the information number of the satisfaction information of monitoring target in setting-up time section, obtains satisfaction information accumulated quantity.
Prewarning unit 203, for judging whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.Prewarning unit 203 sends early warning information to default account, can comprise:
Early warning note is sent to the cell-phone number preset; And/or, send early warning Email to the Email Accounts preset.
Consult Fig. 3, the embodiment of the present invention additionally provides a kind of satisfaction information acquisition system, comprising:
Satisfaction information collecting device 301, for gathering the satisfaction information of monitoring target, is sent to satisfaction signal conditioning package by the satisfaction information of described monitoring target.Satisfaction information collecting device can comprise PC, mobile phone terminal and/or digital acquisition device.
When satisfaction information collecting device is digital acquisition device, digital acquisition device is installed on working hall.Digital acquisition device can comprise information acquisition unit and communication unit, the satisfaction information of monitoring target of information acquisition unit for gathering user and being selected by touch screen.Digital information acquisition device comprises storage unit, stores monitoring target and satisfaction information in described storage unit, and the masses can select the satisfaction information to monitoring target by touch screen.Such as, masses being evaluated as " very dissatisfied " staff A (monitoring target), then these masses click by touch screen and select staff A, then click selection " very dissatisfied ".
Communication unit, for the satisfaction information of described monitoring target is sent to described satisfaction signal conditioning package, so that described satisfaction signal conditioning package measures the information number of the satisfaction information of monitoring target in setting-up time section, obtain satisfaction information accumulated quantity, judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then early warning information is sent to default account.
More convenient for the ease of the masses, handle affairs efficiently, the storage unit of digital acquisition device also stores the structure composed figure of this unit, the structure composed of unit can comprise the composition department of this unit, the responsibility of each department and office location distribution, the staff of each department and corresponding responsibility.The masses, before handling affairs, can consult relevant information by the touch screen of digital acquisition device, so that find place and the staff of pending transactions fast.Also unit basic condition be can present by touch screen with various ways such as 3D animation, outdoor scene video, sound guidances, the flow process and required submission material etc. of all kinds of affairs handled.
Information display for touch screen can have multiple implementation, such as, directly can configure this unit information to be presented in the storage unit of digital acquisition device.As another kind of implementation, also can being that each unit information to be presented is all stored in a system database, by binding the physical address of digital acquisition device, the digital acquisition device realizing being arranged on this unit only showing the information of this unit.The physical address of multiple stage digital acquisition device can be bound by a unit.Real-time update can be carried out to information to be presented by this kind of mode.
When consulting relevant information for touch screen, in order to improve the performance of digital acquisition device, various ways can be adopted for information storage to be presented.
Such as, page cache.Every bar information (as news) that mainly should be stored in database (DB) stores with the form of static page (Html or Shtml), the time loss of Query Database when its fundamental purpose is to remove each solicited message from, and become the directly corresponding static page of request, thus reach and put forward high performance object.
Such as, memory mirror buffer memory.Memory mirror buffer memory is used to be those often accessed, or the information that visit capacity is large, be directly stored in internal memory, when needing, obtain from internal memory with regard to direct, also do not remove Query Database equally.Such as, have some data to need to inquire about from the multiple table of database to obtain, and almost each page to call these data.At this moment, by these data buffer storages in internal memory, many performances will be improved.
Such as, DataBase combining buffer memory.DataBase combining buffer memory uses connection pool (Connection Pool) technology, buffer memory is carried out in the connection of database, the DataBase combining used temporarily is left in " pond ", when needing, again obtain from " pond " again, and if there is no connection pool, user often shows an information, just need to carry out opening and shutoff operation of DataBase combining, very consumption of natural resource.
By the dummy keyboard of touch screen, the operation such as the masses can also carry out complaining, message, calling information, the message information of storage unit also for inputting the masses store.Described calling information, message information can also be sent to satisfaction signal conditioning package by communication unit, and supervisor can consult at any time.
Touch screen can adopt infrared touch screen, and the operating surface of infrared touch screen without any contacting, can not produce wearing and tearing, problem of aging, long service life with sensing device, and damage is not afraid of in plate face simultaneously, even if damage also can not affect normal use.Infrared touch screen technology maturation, stable, there is the characteristics such as anti-light, anti-dust, water resistant, be applicable to various scene.
Described satisfaction signal conditioning package 302, for receiving the satisfaction information of the described monitoring target that satisfaction information collecting device 301 sends; Then measure the information number of the satisfaction information of monitoring target in setting-up time section, obtain satisfaction information accumulated quantity; Then judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.
Satisfaction signal conditioning package sends early warning information to default account, can comprise: send early warning note to the cell-phone number preset; And/or, send early warning Email to the Email Accounts preset.
The satisfaction information acquisition system provided by the embodiment of the present invention, promptness, accuracy that supervisor grasps the satisfaction information of monitoring target the masses can be improved, be conducive to the professional qualities improving staff or department in time, improve masses' satisfaction.
If what satisfaction information collecting device adopted is the digital acquisition device being installed on working hall, as one preferably embodiment, described satisfaction information acquisition system can also comprise the first phone.Consult Fig. 4, the digital acquisition device that the embodiment of the present invention provides, can comprise the second phone 401, touch screen 402 and Push-to-Talk device 403, described first phone is connected with described second phone 401 by Telephone Cable, and described Push-to-Talk device 403 is connected with described touch screen 402.
Consult Fig. 5, the Push-to-Talk device that the embodiment of the present invention provides, the first phone detecting unit 501, second phone detecting unit 502 and dialing unit 503 can be comprised; Described Push-to-Talk device is pre-stored with the telephone number of described first phone.
Wherein, touch screen 402 is for receiving the call request of the masses.The masses can initiate call request by " call " button clicked on touch screen.
Described second phone detecting unit 502, for detecting the off-hook/hook state of described second phone 401.
Described dialing unit 503, for when described second phone is in off hook state and described touch screen receives call request, initiates dial request to described first phone.
Described first phone detecting unit 501, for detecting the off-hook/hook state of described first phone.
If the masses come pending transactions, place but loses staff, then the masses can, by operator on duty's Push-to-Talk at digital acquisition device and the first phone place, carry out complaining or booking work personnel.When the masses are for realizing with operator on duty's Push-to-Talk by Push-to-Talk device, need to have plucked the second phone, call request initiated by " call " button clicked on touch screen.When second phone detecting unit detects that the second phone is in off hook state, send the off hook state information of the second phone to dialing unit.Touch screen receives after call request to dialing unit Sending dialled number trigger pip.Dialing unit receive the second phone off hook state information and dialing trigger pip after, to first phone initiate dial request.If the operator on duty at the first phone place has plucked the first phone, then the first phone detecting unit can detect that the first phone is in off hook state, realizes user and only clicks " call " button and can converse with the other side, for the masses provide convenient.
The first phone herein can be a road phone, also can be multichannel phone.
The masses are undertaken complaining or affairs handle reservation by directly conversing with the operator on duty at the first phone place, in order to better record the dialog context between the masses and operator on duty, as a kind of embodiment, optionally, Push-to-Talk device can also comprise recording storage unit 504, for when described first phone is in off hook state and described second phone is in off hook state, gathers the voice messaging of described Telephone Cable transmission and store.
The Push-to-Talk device of digital acquisition device can adopt eastern progressive die to intend relay voice process board D081A.
By the digital acquisition device that the embodiment of the present invention provides, unit information (such as structure composed figure) can be realized and show, provide convenient for the masses handle affairs fast.The masses and operator on duty's Push-to-Talk can be realized, handle reservation for masses' complaint or affairs and provide convenient, in addition, " call " button only need clicked on touch screen can be conversed, convenient and swift, also the telephone number of the first phone can be hidden, play safe and secret effect.Can sound-recording function be realized, the dialog context between the masses and operator on duty is stored, be convenient to later stage verification.
Unless specifically stated otherwise, otherwise the relative step of the parts of setting forth in these embodiments and step, numerical expression and numerical value do not limit the scope of the invention.
The device that the embodiment of the present invention provides, its technique effect realizing principle and generation is identical with preceding method embodiment, is concise and to the point description, and the not mentioned part of device embodiment part can with reference to corresponding contents in preceding method embodiment.
Process flow diagram in accompanying drawing and block diagram show system according to multiple embodiment of the present invention, the architectural framework in the cards of method and computer program product, function and operation.In this, each square frame in process flow diagram or block diagram can represent a part for module, program segment or a code, and a part for described module, program segment or code comprises one or more executable instruction for realizing the logic function specified.Also it should be noted that at some as in the realization of replacing, the function marked in square frame also can be different from occurring in sequence of marking in accompanying drawing.Such as, in fact two continuous print square frames can perform substantially concurrently, and they also can perform by contrary order sometimes, and this determines according to involved function.Also it should be noted that, the combination of the square frame in each square frame in block diagram and/or process flow diagram and block diagram and/or process flow diagram, can realize by the special hardware based system of the function put rules into practice or action, or can realize with the combination of specialized hardware and computer instruction.
See Fig. 6, the embodiment of the present invention also provides a kind of device 600 of blank pipe surveillance equipment, comprising: processor 604, storer 601, bus 602 and communication interface 603, and described processor 604, communication interface 603 are connected by bus 602 with storer 601; The executable module of processor 604 for storing in execute store 601, such as computer program.
Wherein, storer 601 may comprise high-speed random access memory (RAM:Random Access Memory), also non-labile storer (non-volatile memory) may also be comprised, such as at least one magnetic disk memory.Realize the communication connection between this system network element and at least one other network element by least one communication interface 603 (can be wired or wireless), can internet be used, wide area network, local network, Metropolitan Area Network (MAN) etc.
Bus 602 can be isa bus, pci bus or eisa bus etc.Described bus can be divided into address bus, data bus, control bus etc.For ease of representing, only representing with a four-headed arrow in Fig. 6, but not representing the bus only having a bus or a type.
Wherein, storer 601 is for storage program 605, described processor 604 is after acquiring execution instruction, perform described program 605, the structural unit of program 605 can see Fig. 2, the method performed by device of the stream procedure definition that aforementioned embodiment of the present invention any embodiment discloses can be applied in processor 604, or is realized by processor 604.
Processor 604 may be a kind of integrated circuit (IC) chip, has the processing power of signal.In implementation procedure, each step of said method can be completed by the instruction of the integrated logic circuit of the hardware in processor 604 or software form.Above-mentioned processor 604 can be general processor, comprises central processing unit (Central Processing Unit is called for short CPU), network processing unit (Network Processor is called for short NP) etc.; Can also be digital signal processor (DSP), special IC (ASIC), field programmable gate array (FPGA) or other programmable logic device (PLD), discrete gate or transistor logic, discrete hardware components.Can realize or perform disclosed each method, step and the logic diagram in the embodiment of the present invention.The processor etc. of general processor can be microprocessor or this processor also can be any routine.Step in conjunction with the method disclosed in the embodiment of the present invention directly can be presented as that hardware decoding processor is complete, or combines complete by the hardware in decoding processor and software module.Software module can be positioned at random access memory, flash memory, ROM (read-only memory), in the storage medium of this area maturations such as programmable read only memory or electrically erasable programmable storer, register.This storage medium is positioned at storer 601, and processor 604 reads the information in storer 601, completes the step of said method in conjunction with its hardware.
The computer program carrying out the method for satisfaction information acquisition that the embodiment of the present invention provides, comprise the computer-readable recording medium storing program code, the instruction that described program code comprises can be used for performing the method described in previous methods embodiment, specific implementation see embodiment of the method, can not repeat them here.
Those skilled in the art can be well understood to, and for convenience and simplicity of description, the specific works process of the system of foregoing description, device and unit, with reference to the corresponding process in preceding method embodiment, can not repeat them here.
In several embodiments that the application provides, should be understood that disclosed system, apparatus and method can realize by another way.Device embodiment described above is only schematic, such as, the division of described unit, be only a kind of logic function to divide, actual can have other dividing mode when realizing, again such as, multiple unit or assembly can in conjunction with or another system can be integrated into, or some features can be ignored, or do not perform.Another point, shown or discussed coupling each other or direct-coupling or communication connection can be by some communication interfaces, and the indirect coupling of device or unit or communication connection can be electrical, machinery or other form.
The described unit illustrated as separating component or can may not be and physically separates, and the parts as unit display can be or may not be physical location, namely can be positioned at a place, or also can be distributed in multiple network element.Some or all of unit wherein can be selected according to the actual needs to realize the object of the present embodiment scheme.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, also can be that the independent physics of unit exists, also can two or more unit in a unit integrated.
If described function using the form of SFU software functional unit realize and as independently production marketing or use time, can be stored in a computer read/write memory medium.Based on such understanding, the part of the part that technical scheme of the present invention contributes to prior art in essence in other words or this technical scheme can embody with the form of software product, this computer software product is stored in a storage medium, comprising some instructions in order to make a computer equipment (can be personal computer, server, or the network equipment etc.) perform all or part of step of method described in each embodiment of the present invention.And aforesaid storage medium comprises: USB flash disk, portable hard drive, ROM (read-only memory) (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. various can be program code stored medium.
The above; be only the specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, is anyly familiar with those skilled in the art in the technical scope that the present invention discloses; change can be expected easily or replace, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should described be as the criterion with the protection domain of claim.
Claims (10)
1. a satisfaction information collecting method, is characterized in that, is applied to satisfaction signal conditioning package, and described method comprises:
Described satisfaction signal conditioning package obtains the satisfaction information of monitoring target;
Metering is in setting-up time section, and the information number of the satisfaction information of monitoring target, obtains satisfaction information accumulated quantity;
Judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.
2. method according to claim 1, is characterized in that, describedly sends early warning information to default account, comprising:
Early warning note is sent to the cell-phone number preset; And/or,
Early warning Email is sent to the Email Accounts preset.
3. a satisfaction signal conditioning package, is characterized in that, comprising:
Satisfaction information obtainment unit, for obtaining the satisfaction information of monitoring target;
Quantity of information accumulated unit, for measuring the information number of the satisfaction information of monitoring target in setting-up time section, obtains satisfaction information accumulated quantity;
Prewarning unit, for judging whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.
4. a satisfaction information acquisition system, is characterized in that, comprising:
Satisfaction information collecting device, for gathering the satisfaction information of monitoring target, is sent to satisfaction signal conditioning package by the satisfaction information of described monitoring target;
Described satisfaction signal conditioning package, for receiving the satisfaction information of described monitoring target, measuring the information number of the satisfaction information of monitoring target in setting-up time section, obtaining satisfaction information accumulated quantity; Judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then sends early warning information to default account.
5. system according to claim 4, is characterized in that, described satisfaction signal conditioning package sends early warning information to default account, comprising:
Described satisfaction signal conditioning package sends early warning note to the cell-phone number preset; And/or,
Described satisfaction signal conditioning package sends early warning Email to the Email Accounts preset.
6. system according to claim 4, is characterized in that, described satisfaction information collecting device comprises PC, mobile phone terminal and/or digital acquisition device.
7. system according to claim 6, it is characterized in that, described system also comprises the first phone, described digital acquisition device comprises the second phone, touch screen and Push-to-Talk device, described first phone is connected with described second phone by Telephone Cable, and described Push-to-Talk device is connected with described touch screen; Described Push-to-Talk device comprises the first phone detecting unit, the second phone detecting unit and dialing unit; Described Push-to-Talk device is pre-stored with the telephone number of described first phone; Wherein,
Described second phone detecting unit, for detecting the off-hook/hook state of described second phone;
Described dialing unit, for when described second phone is in off hook state and described touch screen receives call request, initiates dial request to described first phone;
Described first phone detecting unit, for detecting the off-hook/hook state of described first phone.
8. system according to claim 7, is characterized in that, described Push-to-Talk device also comprises:
Recording storage unit, for when described first phone is in off hook state and described second phone is in off hook state, gathers the voice messaging of described Telephone Cable transmission and stores.
9. a digital acquisition device, is characterized in that, is applied to satisfaction information acquisition system, and described satisfaction information acquisition system comprises satisfaction signal conditioning package, and described digital acquisition device comprises:
Information acquisition unit, for gathering the satisfaction information of the monitoring target that user is selected by touch screen;
Communication unit, for the satisfaction information of described monitoring target is sent to described satisfaction signal conditioning package, so that described satisfaction signal conditioning package measures the information number of the satisfaction information of monitoring target in setting-up time section, obtain satisfaction information accumulated quantity, judge whether described satisfaction information accumulated quantity is more than or equal to predetermined threshold value, if so, then early warning information is sent to default account.
10. digital acquisition device according to claim 9, it is characterized in that, described satisfaction information acquisition system also comprises the first phone, described digital acquisition device also comprises the second phone and Push-to-Talk device, described first phone is connected with described second phone by Telephone Cable, described Push-to-Talk device is connected with described touch screen, and described Push-to-Talk device is pre-stored with the telephone number of described first phone; Wherein, described Push-to-Talk device comprises:
Second phone detecting unit, for detecting the off-hook/hook state of described second phone;
Dialing unit, for when described second phone is in off hook state and described touch screen receives call request, initiates dial request to described first phone;
First phone detecting unit, for detecting the off-hook/hook state of described first phone.
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| CN201510024320.5A CN104504542A (en) | 2015-01-16 | 2015-01-16 | Satisfaction message collection method, device and system and digital collector |
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