CN104464088B - A kind of ATM alarm information processing methods and system - Google Patents
A kind of ATM alarm information processing methods and system Download PDFInfo
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- CN104464088B CN104464088B CN201410665842.9A CN201410665842A CN104464088B CN 104464088 B CN104464088 B CN 104464088B CN 201410665842 A CN201410665842 A CN 201410665842A CN 104464088 B CN104464088 B CN 104464088B
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Abstract
The invention discloses a kind of ATM alarm information processing methods, by the event for detecting whether triggering alarm；If detection has the event that triggering is alarmed, warning message, the warning message that manager receiving terminal apparatus is sent are sent to manager, and the warning message is packaged；Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；The long-distance video of the terminal device for the event for occurring the alarm is opened, the information for the event for solving the alarm is sent to user by voice inter-speaking system.The invention also discloses a kind of ATM alarm information processings system; so that processing method can be apprised of in time in the case where occurring abnormal conditions by obtaining user; eliminate client's unhealthy emotion; increase customer satisfaction degree; and the data of abnormal conditions occur for record client in time; help is provided for subsequent treatment customers' conflict, the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
Description
Technical field
The present invention relates to self-service device field, more particularly to a kind of ATM alarm information processing methods and system.
Background technology
At present, if during being transacted business on ATM self-service machines abnormal conditions occur for client, paper money, retain card, foreign body intrusion are such as gulped down
Situations such as, the problem of client or site personnel can not predict specific generation easily influences client to use the mood of ATM self-service machines.
General settling mode is：Point out client please to be contacted with bank on the interface of ATM self-service machines and print the strip of abnormal transaction
Record, if but client be in need of money or with card and when now site is closed the door or used from line device, in such cases without
Method allows client to be resolved in time the problem of running into.
The content of the invention
The present invention provides a kind of ATM alarm information processing methods and system, and main purpose is to solve to use ATM in user
The technical problem that self-service machine can be fed back in time when encountering problems.
To achieve the above object, the present invention provides a kind of ATM alarm information processing methods, and methods described includes：
Terminal device detects whether the event of triggering alarm, if detection has the event that triggering is alarmed, is sent out to manager
Deliver newspaper warning message；
The manager receives the warning message that the terminal device is sent, and the warning message is packaged, will
Warning message after encapsulation is sent to server；
The server receives the warning message after the encapsulation that the manager is sent, and opens the event for occurring the alarm
Terminal device long-distance video, the information for the event for solving the alarm is sent to user by voice inter-speaking system, it is described
Solve the information of the event of alarm include the event that monitoring personnel instructs user to solve the alarm information or with the report
The corresponding automatic prompt tone of alert event or alarm signal corresponding with the event of the alarm.
Preferably, the event for detecting whether triggering alarm, including：
Detect whether the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely；
And/or,
Whether detection has user's time-out not take banknote to cause when withdrawal is merchandised, and banknote is recovered or the terminal is set
Standby failure causes the event that banknote is recovered；And/or,
Detect the terminal device Anti-theft card sensor whether have can not normal work event.
Preferably, if the detection has the event that triggering is alarmed, warning message is sent to manager, including：
If detecting the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely,
The first warning message is sent to the manager；And/or,
If whether there is user's time-out not take banknote to cause banknote to be recovered or the terminal when detecting withdrawal transaction
Equipment fault causes the event that banknote is recovered, then sends the second warning message to the manager；And/or,
If detect the terminal device Anti-theft card sensor whether can not normal work event, to the management
Device sends the 3rd warning message.
Preferably, it is described that the warning message is packaged, including：
Warning message, the Format Type of the warning message according to the interface encapsulation pre-defined with the server
At least include XML format.
Preferably, the server receives the warning message after the encapsulation that the manager is sent, and opens and occurs the report
The long-distance video of the terminal device of alert event, the letter for the event for solving the alarm is sent by voice inter-speaking system to user
Breath, including：
The warning message after the encapsulation is parsed, the type field of the warning message after the encapsulation is obtained；
According to the type field pre-set and the corresponding relation of the event of alarm, the event of alarm is obtained；
The long-distance video of the terminal device for the event for occurring the alarm is opened, is sent by voice inter-speaking system to user
The information of the event of the alarm is solved, the information of the event of the solution alarm instructs user's solution described including monitoring personnel
The information of the event of alarm or automatic prompt tone corresponding with the event of the alarm or corresponding with the event of the alarm
Alarm signal.
To achieve the above object, the present invention also provides a kind of ATM alarm information processings system, and a kind of system is described
System includes terminal device, manager, server；
The terminal device, for detecting whether have the event that triggering is alarmed, if detection has the event that triggering is alarmed, to
The manager sends warning message；
The manager, for receiving the warning message that the terminal device is sent, and is sealed to the warning message
Dress, the server is sent to by the warning message after encapsulation；
The server, for receiving the warning message after the encapsulation that the manager is sent, opens and occurs the alarm
Event terminal device long-distance video, the letter for the event for solving the alarm is sent to user by voice inter-speaking system
Breath；The information of the event for solving alarm include the event that monitoring personnel instructs user to solve the alarm information or with
The corresponding automatic prompt tone of event or alarm signal corresponding with the event of the alarm of the alarm.
Preferably, the terminal device, is used for：
Detect whether the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely；
And/or,
Whether detection has user's time-out not take banknote to cause when withdrawal is merchandised, and banknote is recovered or the terminal is set
Standby failure causes the event that banknote is recovered；And/or,
Detect the terminal device Anti-theft card sensor whether have can not normal work event.
Preferably, the terminal device is additionally operable to：
If detecting the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely,
The first warning message is sent to the manager；And/or,
If whether there is user's time-out not take banknote to cause banknote to be recovered or the terminal when detecting withdrawal transaction
Equipment fault causes the event that banknote is recovered, then sends the second warning message to the manager；And/or,
If detect the terminal device Anti-theft card sensor whether can not normal work event, to the management
Device sends the 3rd warning message.
Preferably, the manager, is used for：
Warning message, the Format Type of the warning message according to the interface encapsulation pre-defined with the server
At least include XML format.
Preferably, the server, is used for：
The warning message after the encapsulation is parsed, the type field of the warning message after the encapsulation is obtained；
According to the type field pre-set and the corresponding relation of the event of alarm, the event of alarm is obtained；
The long-distance video of the terminal device for the event for occurring the alarm is opened, is sent by voice inter-speaking system to user
The information of the event of the alarm is solved, the information of the event of the solution alarm instructs user's solution described including monitoring personnel
The information of the event of alarm or automatic prompt tone corresponding with the event of the alarm or corresponding with the event of the alarm
Alarm signal.
The present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to manager
Warning message, the warning message that manager receiving terminal apparatus is sent are sent, and the warning message is packaged；Will encapsulation
Warning message afterwards is sent to server, and server receives the warning message after the encapsulation that manager is sent；Open described in occurring
The long-distance video of the terminal device of the event of alarm, the event of the solution alarm is sent by voice inter-speaking system to user
Information；The information of the event for solving alarm include the event that monitoring personnel instructs user to solve the alarm information or
Automatic prompt tone corresponding with the event of the alarm or alarm signal corresponding with the event of the alarm, so as to obtain user
Processing method can be apprised of in time in the case where occurring abnormal conditions, client's unhealthy emotion is eliminated, increase customer satisfaction degree, and in time
The data that abnormal conditions occur for client are recorded, help is provided for subsequent treatment customers' conflict, effectively prevents client in abnormal conditions
Under the destruction that causes, protect the interests of bank.
Brief description of the drawings
Fig. 1 is the method flow diagram of ATM alarm information processing methods first embodiment provided in an embodiment of the present invention；
Fig. 2 is the method flow diagram of ATM alarm information processing methods second embodiment provided in an embodiment of the present invention；
Fig. 3 is the method flow diagram of ATM alarm information processing methods 3rd embodiment provided in an embodiment of the present invention；
Fig. 4 is the method flow diagram of ATM alarm information processing methods fourth embodiment provided in an embodiment of the present invention；
Fig. 5 is the high-level schematic functional block diagram of terminal device first embodiment provided in an embodiment of the present invention；
Fig. 6 is the high-level schematic functional block diagram of manager first embodiment provided in an embodiment of the present invention；
Fig. 7 is the high-level schematic functional block diagram of server first embodiment provided in an embodiment of the present invention；
Fig. 8 is the high-level schematic functional block diagram of ATM alarm information processings system first embodiment provided in an embodiment of the present invention.
The realization, functional characteristics and advantage of the object of the invention will be described further referring to the drawings in conjunction with the embodiments.
Embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The present invention provides a kind of ATM alarm information processing methods.
Reference picture 1, Fig. 1 is the method stream of ATM alarm information processing methods first embodiment provided in an embodiment of the present invention
Cheng Tu.
In the first embodiment, the ATM alarm information processing methods include：
Step 101, the event of triggering alarm is detected whether；
Preferably, the event for detecting whether triggering alarm, including：
Detect whether the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely；
And/or,
Whether detection has user's time-out not take banknote to cause when withdrawal is merchandised, and banknote is recovered or the terminal is set
Standby failure causes the event that banknote is recovered；And/or,
Detect the terminal device Anti-theft card sensor whether have can not normal work event.
Wherein, the terminal device can be ATM self-service machines, and manager can monitor user terminal for AMC/AGENT.
Specifically, when user gulps down paper money, retain card or foreign body intrusion event in process of exchange, from ATM self-service machines to
AMC/AGENT monitoring user terminals send alarm condition message, and distinguish specific event type by field contents.
Step 102, if detection has the event that triggering is alarmed, warning message is sent to manager, to cause the management
Device obtains the event of the alarm according to the warning message.
Preferably, if the detection has the event that triggering is alarmed, warning message is sent to manager, including：
If detecting the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely,
The first warning message is sent to the manager；And/or,
If whether there is user's time-out not take banknote to cause banknote to be recovered or the terminal when detecting withdrawal transaction
Equipment fault causes the event that banknote is recovered, then sends the second warning message to the manager；And/or,
If detect the terminal device Anti-theft card sensor whether can not normal work event, to the management
Device sends the 3rd warning message.
Specifically, ATM self-service machines tap into capable communication with AMC/AGENT by long-chain, a port, example are opened using local
Such as 6089 ports, using ICP/IP protocol, fixed-length format communication packet, message example is as follows：
It is as follows that ATM self-service machines send warning message processing procedure：
（1）ATM self-service machines are supervised in the overtime retain card of user, abnormal retain card or after receiving backstage retain card request to AMC/AGENT
Control user terminal send retain card alarm condition message, transaction code for "!AL ", type of alarm field is " 101 ".
（2）If ATM self-service machines user's time-out when carrying out withdrawal transaction does not take banknote or equipment fault to cause banknote quilt
During recovery, sent to AMC/AGENT monitoring user terminals and gulp down paper money alarm condition message, transaction code for "!AL ", type of alarm field
For " 201 ".
（3）ATM self-service machines find card reader Anti-theft card sensor be blocked or foreign body intrusion after, supervised to AMC/AGENT
Control user terminal send foreign body intrusion alarm condition message, transaction code for "!AL ", type of alarm field is " 301 ".
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
Reference picture 2, Fig. 2 is the method stream of ATM alarm information processing methods second embodiment provided in an embodiment of the present invention
Cheng Tu.
In a second embodiment, the ATM alarm information processing methods include：
Step 201, the warning message that receiving terminal apparatus is sent, and the warning message is packaged；
Preferably, it is described that the warning message is packaged, including：
Warning message, the Format Type of the warning message according to the interface encapsulation pre-defined with the server
At least include XML format.
Specifically, AMC/AGENT monitoring user terminals are stored data into after the warning message that ATM self-service machines are sent is received
In database, and monitoring remote video system is forwarded to according to the corresponding message of interface composition that Active Eyes is defined
System, in view of the possible cross operating system (UNIX and Windows) of the two communication, it is also possible to across different framework PC, it is proposed that use XML lattice
Formula carrys out encapsulated content, is encoded to UTF-8, it is as follows that interface defines example：
<?xml version="1.0" encoding="utf-8"?>
<alarm>
<seq>130001</seq>
<ATM self-service machines ode>AT561427845</ ATM self-service machines ode>
<time>2014-03-14 22:53:47</time>
<event>TIMEOUT</event>
</alarm>
Wherein, seq is the serial number of this warning message, and atmcode is the unique machine code of ATM, and time is report
The alert time occurred, event is the event of alarm, for example, TIMEOUT correspondence time-out, which is not operated, causes retain card, TRYMAX correspondences
Code error, which exceedes limited number of times, causes retain card, and BREAK corresponding atms are inserted by foreign body intrusion or unlatching, TARGET correspondences
Bank card is illegal or monitored.
Step 202, the warning message after encapsulation is sent to server, after causing the server according to the encapsulation
Warning message to user send information.
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
Reference picture 3, Fig. 3 is the method stream of ATM alarm information processing methods 3rd embodiment provided in an embodiment of the present invention
Cheng Tu.
In the third embodiment, the ATM alarm information processing methods include：
Step 301, the warning message after the encapsulation that manager is sent is received；
Step 302, open the long-distance video of the terminal device for the event for occurring the alarm, by voice inter-speaking system to
User sends the information for the event for solving the alarm, and the information of the event of the solution alarm instructs user including monitoring personnel
Solve the information of the event of the alarm or automatic prompt tone corresponding with the event of the alarm or with the alarm
The corresponding alarm signal of event.
Preferably, the server receives the warning message after the encapsulation that the manager is sent, and opens and occurs the report
The long-distance video of the terminal device of alert event, the letter for the event for solving the alarm is sent by voice inter-speaking system to user
Breath, including：
The warning message after the encapsulation is parsed, the type field of the warning message after the encapsulation is obtained；
According to the type field pre-set and the corresponding relation of the event of alarm, the event of alarm is obtained；
The long-distance video of the terminal device for the event for occurring the alarm is opened, is sent by voice inter-speaking system to user
The information of the event of the alarm is solved, the information of the event of the solution alarm instructs user's solution described including monitoring personnel
The information of the event of alarm or automatic prompt tone corresponding with the event of the alarm or corresponding with the event of the alarm
Alarm signal.
Specifically, Active Eyes is after the alarm condition message that AMC/AGENT is sent is received, parsing is corresponding
Message and corresponding alarm signal is sent according to different events, different events can such as be sent out in Active Eyes
Go out different sound, while the long-distance video for opening corresponding device is monitored that operator on duty is for different alarm things in real time
Part is engaged in the dialogue by the way of artificial intercommunication, and can notify net nearby in time for being likely to occur the event of foreign body intrusion
Point personnel are handled in time.Active Eyes must install camera in equipment before and be connected to long-range
Video monitoring system, the equipment of this not specific function can not meet the demand of this scheme.
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
Reference picture 4, Fig. 4 is the method stream of ATM alarm information processing methods fourth embodiment provided in an embodiment of the present invention
Cheng Tu.
In the fourth embodiment, the ATM alarm information processing methods include：
Step 401, terminal device detects whether the event of triggering alarm；
Preferably, the event for detecting whether triggering alarm, including：
Detect whether the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely；
And/or,
Whether detection has user's time-out not take banknote to cause when withdrawal is merchandised, and banknote is recovered or the terminal is set
Standby failure causes the event that banknote is recovered；And/or,
Detect the terminal device Anti-theft card sensor whether have can not normal work event.
Step 402, if detection has the event that triggering is alarmed, warning message is sent to manager；
Preferably, if the detection has the event that triggering is alarmed, warning message is sent to manager, including：
If detecting the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely,
The first warning message is sent to the manager；And/or,
If whether there is user's time-out not take banknote to cause banknote to be recovered or the terminal when detecting withdrawal transaction
Equipment fault causes the event that banknote is recovered, then sends the second warning message to the manager；And/or,
If detect the terminal device Anti-theft card sensor whether can not normal work event, to the management
Device sends the 3rd warning message.
Wherein, the terminal device can be ATM self-service machines, and the manager can monitor user terminal for AMC/AGENT.
Specifically, when user gulps down paper money, retain card or foreign body intrusion event in process of exchange, from ATM self-service machines to
AMC/AGENT monitoring user terminals send alarm condition message, and distinguish specific event type by field contents.
ATM self-service machines tap into capable communication with AMC/AGENT monitoring user terminals by long-chain, and an end is opened using local
Mouthful, such as 6089 ports, using ICP/IP protocol, fixed-length format communication packet, message example is as follows：
It is as follows that ATM self-service machines send warning message processing procedure：
（1）ATM self-service machines are supervised in the overtime retain card of user, abnormal retain card or after receiving backstage retain card request to AMC/AGENT
Control user terminal send retain card alarm condition message, transaction code for "!AL ", type of alarm field is " 101 ".
（2）If ATM self-service machines user's time-out when carrying out withdrawal transaction does not take banknote or equipment fault to cause banknote quilt
During recovery, sent to AMC/AGENT monitoring user terminals and gulp down paper money alarm condition message, transaction code for "!AL ", type of alarm field
For " 201 ".
（3）ATM self-service machines find card reader Anti-theft card sensor be blocked or foreign body intrusion after, supervised to AMC/AGENT
Control user terminal send foreign body intrusion alarm condition message, transaction code for "!AL ", type of alarm field is " 301 ".
Step 403, the manager receives the warning message that the terminal device is sent, and the warning message is carried out
Encapsulation；
Preferably, it is described that the warning message is packaged, including：
Warning message, the Format Type of the warning message according to the interface encapsulation pre-defined with the server
At least include XML format.
Specifically, AMC/AGENT monitoring user terminals are stored data into after the warning message that ATM self-service machines are sent is received
In database, and monitoring remote video system is forwarded to according to the corresponding message of interface composition that Active Eyes is defined
System, in view of the possible cross operating system (UNIX and Windows) of the two communication, it is also possible to across different framework PC, it is proposed that use XML lattice
Formula carrys out encapsulated content, is encoded to UTF-8, it is as follows that interface defines example：
<?xml version="1.0" encoding="utf-8"?>
<alarm>
<seq>130001</seq>
<ATM self-service machines ode>AT561427845</ ATM self-service machines ode>
<time>2014-03-14 22:53:47</time>
<event>TIMEOUT</event>
</alarm>
Wherein, seq is the serial number of this warning message, and atmcode is the unique machine code of ATM, and time is report
The alert time occurred, event is the event of alarm, for example, TIMEOUT correspondence time-out, which is not operated, causes retain card, TRYMAX correspondences
Code error, which exceedes limited number of times, causes retain card, and BREAK corresponding atms are inserted by foreign body intrusion or unlatching, TARGET correspondences
Bank card is illegal or monitored.
Step 404, the warning message after encapsulation is sent to server；
Step 405, the server receives the warning message after the encapsulation that the manager is sent；
Step 406, the server opens the long-distance video of the terminal device for the event for occurring the alarm, passes through voice
Intercom system sends the information for the event for solving the alarm to user, and the information of the event of the solution alarm includes monitor
Member instruct user solve the alarm event information or automatic prompt tone corresponding with the event of the alarm or with
The corresponding alarm signal of event of the alarm.
Preferably, the server receives the warning message after the encapsulation that the manager is sent, and opens and occurs the report
The long-distance video of the terminal device of alert event, the letter for the event for solving the alarm is sent by voice inter-speaking system to user
Breath, including：
The warning message after the encapsulation is parsed, the type field of the warning message after the encapsulation is obtained；
According to the type field pre-set and the corresponding relation of the event of alarm, the event of alarm is obtained；
The long-distance video of the terminal device for the event for occurring the alarm is opened, is sent by voice inter-speaking system to user
The information of the event of the alarm is solved, the information of the event of the solution alarm instructs user's solution described including monitoring personnel
The information of the event of alarm or automatic prompt tone corresponding with the event of the alarm or corresponding with the event of the alarm
Alarm signal.
Specifically, Active Eyes is receiving the alarm condition message that AMC/AGENT monitoring user terminals are sent
Afterwards, parse corresponding message and corresponding alarm signal is sent according to different events, such as can be in Active Eyes pair
Different events sends different sound, at the same open corresponding device long-distance video monitored in real time, operator on duty for
Different alert events is engaged in the dialogue by the way of artificial intercommunication, and for be likely to occur foreign body intrusion event can and
Nearby site personnel are handled Shi Tongzhi in time.Active Eyes must install camera before in equipment
And remote video system is connected to, the equipment of this not specific function can not meet the demand of this scheme.
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
The present invention provides a kind of terminal device.
Reference picture 5, Fig. 5 is the high-level schematic functional block diagram of terminal device first embodiment provided in an embodiment of the present invention.
In the first embodiment, the terminal device 500 includes：
Detection unit 501, for detecting whether there is the event that triggering is alarmed；
Preferably, the detection unit 501, is used for：
Detect whether the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely；
And/or,
Whether detection has user's time-out not take banknote to cause when withdrawal is merchandised, and banknote is recovered or the terminal is set
Standby failure causes the event that banknote is recovered；And/or,
Detect the terminal device Anti-theft card sensor whether have can not normal work event.
Wherein, the terminal device can be ATM self-service machines, and the manager can monitor user terminal for AMC/AGENT.
Specifically, when user gulps down paper money, retain card or foreign body intrusion event in process of exchange, from ATM self-service machines to
AMC/AGENT monitoring user terminals send alarm condition message, and distinguish specific event type by field contents.
Transmitting element 502, if for detecting the event for thering is triggering to alarm, warning message is sent to manager, to cause
The manager obtains the event of the alarm according to the warning message.
Preferably, the transmitting element 502, is used for：
If detecting the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely,
The first warning message is sent to the manager；And/or,
If whether there is user's time-out not take banknote to cause banknote to be recovered or the terminal when detecting withdrawal transaction
Equipment fault causes the event that banknote is recovered, then sends the second warning message to the manager；And/or,
If detect the terminal device Anti-theft card sensor whether can not normal work event, to the management
Device sends the 3rd warning message.
Specifically, ATM and AMC/AGENT taps into capable communication by long-chain, a port, such as 6089 are opened using local
Port, using ICP/IP protocol, fixed-length format communication packet, message example is as follows：
It is as follows that ATM self-service machines send warning message processing procedure：
（1）ATM self-service machines are supervised in the overtime retain card of user, abnormal retain card or after receiving backstage retain card request to AMC/AGENT
Control user terminal send retain card alarm condition message, transaction code for "!AL ", type of alarm field is " 101 ".
（2）If ATM self-service machines user's time-out when carrying out withdrawal transaction does not take banknote or equipment fault to cause banknote quilt
During recovery, sent to AMC/AGENT monitoring user terminals and gulp down paper money alarm condition message, transaction code for "!AL ", type of alarm field
For " 201 ".
（3）ATM self-service machines find card reader Anti-theft card sensor be blocked or foreign body intrusion after, supervised to AMC/AGENT
Control user terminal send foreign body intrusion alarm condition message, transaction code for "!AL ", type of alarm field is " 301 ".
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
The present invention provides a kind of manager.
Reference picture 6, Fig. 6 is the high-level schematic functional block diagram of manager first embodiment provided in an embodiment of the present invention.
In the first embodiment, the manager 600 includes：
Receiving unit 601, the warning message sent for receiving terminal apparatus；
Encapsulation unit 602, for being packaged to the warning message；
Preferably, the encapsulation unit 602, is used for：
Warning message, the Format Type of the warning message according to the interface encapsulation pre-defined with the server
At least include XML format.
Specifically, AMC/AGENT monitoring user terminals are stored data into after the warning message that ATM self-service machines are sent is received
In database, and monitoring remote video system is forwarded to according to the corresponding message of interface composition that Active Eyes is defined
System, in view of the possible cross operating system (UNIX and Windows) of the two communication, it is also possible to across different framework PC, it is proposed that use XML lattice
Formula carrys out encapsulated content, is encoded to UTF-8, it is as follows that interface defines example：
<?xml version="1.0" encoding="utf-8"?>
<alarm>
<seq>130001</seq>
<ATM self-service machines ode>AT561427845</ ATM self-service machines ode>
<time>2014-03-14 22:53:47</time>
<event>TIMEOUT</event>
</alarm>
Wherein, seq is the serial number of this warning message, and atmcode is the unique machine code of ATM, and time is report
The alert time occurred, event is the event of alarm, for example, TIMEOUT correspondence time-out, which is not operated, causes retain card, TRYMAX correspondences
Code error, which exceedes limited number of times, causes retain card, and BREAK corresponding atms are inserted by foreign body intrusion or unlatching, TARGET correspondences
Bank card is illegal or monitored.
Transmitting element 603, for the warning message after encapsulation to be sent into server, to cause the server according to institute
State the warning message after encapsulation and send information to user.
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
The present invention provides a kind of server.
Reference picture 7, Fig. 7 is the high-level schematic functional block diagram of server first embodiment provided in an embodiment of the present invention.
In the first embodiment, the server 700 includes：
Receiving unit 701, the warning message after encapsulation for receiving manager transmission；
Transmitting element 702, the long-distance video of the terminal device for opening the event for occurring the alarm, passes through voice pair
Say that system sends the information for the event for solving the alarm to user, the information of the event of the solution alarm includes monitoring personnel
Instruct user solve the event of the alarm information or automatic prompt tone corresponding with the event of the alarm or with institute
State the corresponding alarm signal of event of alarm.
Preferably, the transmitting element 702, is used for：
The warning message after the encapsulation is parsed, the type field of the warning message after the encapsulation is obtained；
According to the type field pre-set and the corresponding relation of the event of alarm, the event of alarm is obtained；
The long-distance video of the terminal device for the event for occurring the alarm is opened, is sent by voice inter-speaking system to user
The information of the event of the alarm is solved, the information of the event of the solution alarm instructs user's solution described including monitoring personnel
The information of the event of alarm or automatic prompt tone corresponding with the event of the alarm or corresponding with the event of the alarm
Alarm signal.
Specifically, Active Eyes is receiving the alarm condition message that AMC/AGENT monitoring user terminals are sent
Afterwards, parse corresponding message and corresponding alarm signal is sent according to different events, such as can be in Active Eyes pair
Different events sends different sound, at the same open corresponding device long-distance video monitored in real time, operator on duty for
Different alert events is engaged in the dialogue by the way of artificial intercommunication, and for be likely to occur foreign body intrusion event can and
Nearby site personnel are handled Shi Tongzhi in time.Active Eyes must install camera before in equipment
And remote video system is connected to, the equipment of this not specific function can not meet the demand of this scheme.
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
The present invention provides a kind of ATM alarm information processings system.
Reference picture 8, Fig. 8 is the function mould of ATM alarm information processings system first embodiment provided in an embodiment of the present invention
Block schematic diagram.
In the first embodiment, the ATM alarm information processings system includes：
Terminal device 500 as described in Figure 5, manager 600 as described in Figure 6, server 700 as described in Figure 7.
The embodiment of the present invention is by detecting whether the event that triggering is alarmed；If detection has the event that triggering is alarmed, to
Manager sends warning message, the warning message that manager receiving terminal apparatus is sent, and the warning message is packaged；
Warning message after encapsulation is sent to server, server receives the warning message after the encapsulation that manager is sent；According to institute
State the warning message after encapsulation and send information to user, so that processing side can be apprised of in time in the case where occurring abnormal conditions by obtaining user
Method, eliminates client's unhealthy emotion, increases customer satisfaction degree, and the data of abnormal conditions occur for record client in time, are follow-up
Processing customers' conflict provides help, and the interests of bank are protected in the destruction for effectively preventing client from causing in abnormal cases.
The preferred embodiments of the present invention are these are only, are not intended to limit the scope of the invention, it is every to utilize this hair
Equivalent structure or equivalent flow conversion that bright specification and accompanying drawing content are made, or directly or indirectly it is used in other related skills
Art field, is included within the scope of the present invention.
Claims (8)
1. a kind of ATM alarm information processing methods, it is characterised in that methods described includes：
Terminal device detects whether the event of triggering alarm, if detection has the event that triggering is alarmed, sends and reports to manager
Warning message；
The manager receives the warning message that the terminal device is sent, and the warning message is packaged, and will encapsulate
Warning message afterwards is sent to server；
The server receives the warning message after the encapsulation that the manager is sent, and opens the end for the event for occurring the alarm
The long-distance video of end equipment, the information for the event for solving the alarm, the solution are sent by voice inter-speaking system to user
The information of the event of alarm include the event that monitoring personnel instructs user to solve the alarm information or with the alarm
The corresponding automatic prompt tone of event or alarm signal corresponding with the event of the alarm；
Wherein, the information of the event of the alarm, including：
The warning message after the encapsulation is parsed, the type field of the warning message after the encapsulation is obtained；
According to the type field pre-set and the corresponding relation of the event of alarm, the event of alarm is obtained.
2. according to the method described in claim 1, it is characterised in that the event for detecting whether triggering alarm, including：
Detect whether the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely；With/
Or,
Whether detection has user's time-out not take banknote to cause banknote to be recovered or terminal device event when withdrawal is merchandised
Barrier causes the event that banknote is recovered；And/or,
Detect the terminal device Anti-theft card sensor whether have can not normal work event.
3. method according to claim 1 or 2, it is characterised in that if the detection has the event that triggering is alarmed, to pipe
Manage device and send warning message, including：
If the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely is detected, to institute
State manager and send the first warning message；And/or,
If there is user's time-out not take banknote to cause banknote to be recovered or the terminal equipment failure when detecting withdrawal transaction
The event that banknote is recovered is caused, then sends the second warning message to the manager；And/or,
If detect the terminal device Anti-theft card sensor can not normal work event, send the to the manager
Three warning messages.
4. according to the method described in claim 1, it is characterised in that described that the warning message is packaged, including：
The warning message according to the interface encapsulation pre-defined with the server, the Format Type of the warning message is at least
Including extensible language XML format.
5. a kind of ATM alarm information processings system, it is characterised in that the system includes terminal device, manager, server；
The terminal device, for detecting whether having the event that triggering is alarmed, if detection has the event that triggering is alarmed, to the management
Device sends warning message；
The manager, for receiving the warning message that the terminal device is sent, and is packaged to the warning message, will
Warning message after encapsulation is sent to the server；
The server, for receiving the warning message after the encapsulation that the manager is sent, opens the thing for occurring the alarm
The long-distance video of the terminal device of part, the information for the event for solving the alarm is sent by voice inter-speaking system to user；Institute
State the information for the event for solving alarm include the event that monitoring personnel instructs user to solve the alarm information or with it is described
The corresponding automatic prompt tone of event or alarm signal corresponding with the event of the alarm of alarm；
Wherein, the server, is used for：
The warning message after the encapsulation is parsed, the type field of the warning message after the encapsulation is obtained；
According to the type field pre-set and the corresponding relation of the event of alarm, the event of alarm is obtained.
6. system according to claim 5, it is characterised in that the terminal device, is used for：
Detect whether the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely；With/
Or,
Whether detection has user's time-out not take banknote to cause banknote to be recovered or terminal device event when withdrawal is merchandised
Barrier causes the event that banknote is recovered；And/or,
Detect the terminal device Anti-theft card sensor whether have can not normal work event.
7. the system according to claim 5 or 6, it is characterised in that the terminal device is additionally operable to：
If the event that user's using terminal equipment time-out causes retain card or terminal device to cause retain card extremely is detected, to institute
State manager and send the first warning message；And/or,
If there is user's time-out not take banknote to cause banknote to be recovered or the terminal equipment failure when detecting withdrawal transaction
The event that banknote is recovered is caused, then sends the second warning message to the manager；And/or,
If detect the terminal device Anti-theft card sensor can not normal work event, send the to the manager
Three warning messages.
8. system according to claim 5, it is characterised in that the manager, is used for：
The warning message according to the interface encapsulation pre-defined with the server, the Format Type of the warning message is at least
Including extensible language XML format.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410665842.9A CN104464088B (en) | 2014-11-20 | 2014-11-20 | A kind of ATM alarm information processing methods and system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410665842.9A CN104464088B (en) | 2014-11-20 | 2014-11-20 | A kind of ATM alarm information processing methods and system |
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| Publication Number | Publication Date |
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| CN104464088A CN104464088A (en) | 2015-03-25 |
| CN104464088B true CN104464088B (en) | 2017-09-29 |
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| CN201410665842.9A Expired - Fee Related CN104464088B (en) | 2014-11-20 | 2014-11-20 | A kind of ATM alarm information processing methods and system |
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Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105809817B (en) * | 2016-03-11 | 2018-11-27 | 中国银行股份有限公司 | A kind of ATM failure monitoring method and device |
| CN108269368A (en) * | 2018-01-17 | 2018-07-10 | 深圳怡化电脑股份有限公司 | Fault determination method and device, the card reader and storage medium of card reader |
| CN111223250A (en) * | 2019-11-15 | 2020-06-02 | 安徽天勤盛创信息科技股份有限公司 | Self-service bank monitoring system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US7162534B2 (en) * | 2001-07-10 | 2007-01-09 | Fisher-Rosemount Systems, Inc. | Transactional data communications for process control systems |
| JP2008027259A (en) * | 2006-07-24 | 2008-02-07 | Hitachi Omron Terminal Solutions Corp | Suspicious object or shape change detecting system |
| CN101226664B (en) * | 2008-02-02 | 2011-01-26 | 北京海鑫科金高科技股份有限公司 | Intelligent monitoring system and method for self-help bank and ATM |
| CN101344980B (en) * | 2008-08-21 | 2011-01-19 | 中国工商银行股份有限公司 | Safety detection system and method for ATM equipment |
| CN101714279A (en) * | 2009-12-15 | 2010-05-26 | 陈家辉 | Intelligent protecting method for a self-service bank and an automatic teller machine |
| CN201611507U (en) * | 2010-02-03 | 2010-10-20 | 赵毅 | Full-intelligent security device of bank ATM |
| CN201607792U (en) * | 2010-03-05 | 2010-10-13 | 成都三泰电子实业股份有限公司 | Intelligent defense system for ATM |
| CN203232498U (en) * | 2013-05-19 | 2013-10-09 | 河南时达实业有限公司 | ATM (automatic teller machine) with card leaving prompting function |
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Effective date of registration: 20200811 Address after: 210000 Jiangsu, Nanjing City, Jiangsu Province, Yuhuatai District, Ande Gate Street, No. 50, East China Development and operation center, A seat 12 Patentee after: NANJING YIHUA INFORMATION TECHNOLOGY Co.,Ltd. Address before: 27, A02, building 518000, Allianz building, 4018 Jintian Road, Shenzhen, Guangdong, Futian District Co-patentee before: SHENZHEN YIHUA TIME TECHNOLOGY Co.,Ltd. Patentee before: SHENZHEN YIHUA COMPUTER Co.,Ltd. Co-patentee before: SHENZHEN YIHUA FINANCIAL INTELLIGENT Research Institute |
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