CN104408075B - A kind of automated decision system based on mobile terminal - Google Patents
A kind of automated decision system based on mobile terminal Download PDFInfo
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- CN104408075B CN104408075B CN201410610198.5A CN201410610198A CN104408075B CN 104408075 B CN104408075 B CN 104408075B CN 201410610198 A CN201410610198 A CN 201410610198A CN 104408075 B CN104408075 B CN 104408075B
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- short message
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
- H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
- H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. SMS or e-mail
Abstract
The invention belongs to mobile terminal application fields, and in particular to arrive a kind of automated decision system based on mobile terminal comprising：Short message monitors module, the short message entered in mobile terminal is monitored, and according to preset crucial word analysis short message, to analyze whether the short message is that short message is suggested in evaluation；Page display module is evaluated, monitoring module when the short message listens to evaluation suggestion short message, then the displaying evaluation page on the interfaces UI of the mobile terminal, evaluation information is selected for the user of the mobile terminal；Sending module obtains the selected evaluation information of user of the mobile terminal, and the evaluation that the mobile terminal receives is replied in the form of short message and suggests short message.The present invention provides humanized design for the user of mobile terminal, has provided to the user simply, and convenient, efficiently short message pays a return visit answer mechanism, and evaluation is made to suggest that the reply of short message is simpler.
Description
Technical field
The invention belongs to mobile terminal application fields, and in particular to arrive a kind of automated decision system based on mobile terminal.
Background technology
The user of present mobile terminal would generally give mobile supplier, telecommunications or public service number by mobile terminal
It makes a phone call and asks questions, after the completion of telephone counseling, customer service or operator would generally send short message return visit, inquiry service state
Degree, quality etc. are evaluated its manual service just now, such as answer short message 1：Preferably, 2：It is good, 3：Difference, 4：It is excessively poor etc.,
Since user would generally forget to reply or answer short message is cumbersome, so often not replying.Short message is evaluated in this customer service
The problem of not the replying that be ignored is because 1) mobile terminal is not automatically reminded to the function of evaluation short message, and user would generally forget
Note；2) it replys customer service evaluation short message and uses short message interface, other than writing evaluation content, it is also necessary to could be by send key
Row is replied, even if user has write evaluation content, also forgets to cause not reply evaluation short message by send key sometimes.
Based on the above issues, the present invention provides a kind of automated decision systems based on mobile terminal.
Invention content
In order to solve the above problem, the present invention provides a kind of automated decision system based on mobile terminal, purpose exists
In, provide a kind of automatic identification evaluation system, can automatically prompting user either with or without evaluation short message；Purpose is, provides
A kind of UI evaluations interface, can directly be bound on the page of mobile terminal；Purpose is that UI evaluates interface and generates short message content
The evaluation that the mobile terminal receives can be replied in the form of short message afterwards and suggests short message.
To achieve the goals above, the present invention provides a kind of automated decision systems based on mobile terminal, in the shifting
Moving terminal includes：
Short message monitors module, monitors the short message entered in mobile terminal, and short according to preset crucial word analysis
Letter, to analyze whether the short message is that short message is suggested in evaluation；
Evaluation page display module monitors module when the short message and listens to evaluation suggestion short message, then described mobile whole
The displaying evaluation page on the interfaces UI at end selects evaluation information for the user of the mobile terminal；
Sending module obtains the selected evaluation information of user of the mobile terminal, in the form of short message described in reply
Short message is suggested in the evaluation that mobile terminal receives, wherein the evaluation advisory information includes cancelling evaluation, when user selects to cancel
When evaluation, the evaluation that the mobile terminal receives is not replied and suggests short message or reply to cancel evaluation.
Preferably, in the automated decision system based on mobile terminal, the evaluation page presentation is in the shifting
The top layer at the interfaces UI of dynamic terminal, enjoys highest priority.
Preferably, in the automated decision system based on mobile terminal, into the short message in mobile terminal
Suggest that short message or non-evaluation suggest short message for evaluation.
Preferably, in the automated decision system based on mobile terminal, into the short message in mobile terminal
When suggesting short message for non-evaluation, then the interfaces UI do not appear on the interface of the mobile terminal.
Preferably, in the automated decision system based on mobile terminal, into the short message in mobile terminal
When suggesting short message for evaluation, then the UI interface displays are on the interface of the mobile terminal.
Preferably, in the automated decision system based on mobile terminal, the evaluation interface include preferable button,
Good button, poor button and cancel button and short message description.
Preferably, in the automated decision system based on mobile terminal, mobile terminal user selects the cancellation
After button, after the sending module receives button data, cancels and send evaluation short message.
Preferably, in the automated decision system based on mobile terminal, mobile terminal user selects preferable button,
Either after good button or poor button, after the sending module receives button data, corresponding evaluation short message is sent.
Preferably, it in the automated decision system based on mobile terminal, completes after replying evaluation suggestion short message,
In 0-30min, short message is suggested in the evaluation that short message monitors the same services number that module listens to, and it is short to be defined as non-evaluation suggestion
Letter, is not evaluated.
Beneficial effects of the present invention
1, monitoring module of the invention can automatically prompting user suggest that short message, automatic identification evaluation are suggested either with or without evaluation
Short message, the user oneself without mobile terminal go to check short message；
2, UI of the invention evaluates interface, can directly be bound on the page of mobile terminal, allows at the first time mobile whole
The user at end sees that short message is suggested in evaluation, makes corresponding selection, to not be ignored；
3, different select buttons is drawn on the UI of the invention evaluations page, mobile terminal user only needs to touch the button can
Be automatically performed evaluation, design in this way it is simple, convenient, fast, it is efficient；
4, the mobile terminal can be replied in the form of short message after UI of the invention evaluation interface auto-generating short message content to receive
Short message is suggested in the evaluation arrived, and is not necessarily to the user's operation routine short message page, can be quickly completed reply.
Description of the drawings
Fig. 1 is UI interface layouts schematic diagram of the present invention；
Fig. 2 is the idiographic flow schematic diagram of the automated decision system of the present invention based on mobile terminal.
Specific implementation mode
1 and 2 the present invention is described in further detail below in conjunction with the accompanying drawings, to enable those skilled in the art with reference to explanation
Book word can be implemented according to this.
Heretofore described mobile terminal includes mobile phone, tablet computer and notebook with communication function and SMS function
Deng.
Mobile phone or tablet computer with communication function and SMS function and notebook are downloaded provided by the invention automatic
Evaluation system, including：Short message monitors module, monitors the short message entered in mobile terminal, and according to preset keyword
Short message is analyzed, to analyze whether the short message is that short message is suggested in evaluation；Page display module is evaluated, when the short message monitors module prison
Hear that short message is suggested in evaluation, then the displaying evaluation page on the interfaces UI of the mobile terminal, for the user of the mobile terminal
Select evaluation information；Sending module obtains the selected evaluation information of user of the mobile terminal, is replied in the form of short message
Short message is suggested in the evaluation that the mobile terminal receives, wherein the evaluation advisory information includes cancelling evaluation, when user selects
When cancelling evaluation, the evaluation that the mobile terminal receives is not replied and suggests short message or reply to cancel evaluation.
When the user of mobile terminal gives mobile supplier, telecommunications or public service number call phone by mobile terminal
It asks questions, after the completion of telephone counseling, customer service or operator would generally send short message and pay a return visit, inquiry attitude, quality etc.,
Its manual service just now is evaluated, the short message sent at this time is monitored module by the short message and monitored, and according to setting in advance
Fixed crucial word analysis short message, to analyze whether the short message is that short message is suggested in evaluation；The keyword can be illustrated taking human as adjustment
Occur for " 10086 ", " evaluation ", " good " or simultaneously " evaluating " and information such as " good ", to analyze whether the short message is that evaluation is built
Discuss short message；Suggest short message if not evaluation, then the interfaces UI would not be bound to the shifting by the page display module
On the page of dynamic terminal, the normal use of the user of the mobile terminal is not interfered with, is selected more humane.If it is evaluation
It is recommended that short message, then page display module will on the mobile terminal interfaces displaying UI the evaluation page, for the mobile terminal
User select evaluation suggest short message.The evaluation page presentation is enjoyed most in the top layer at the interfaces UI of the mobile terminal
High priority allows evaluation to suggest that short message in first time automatic spring, is presented on the interface of mobile terminal, allows mobile terminal
User see that short message is suggested in evaluation, to not being ignored, to enable evaluation to suggest that short message obtains timely reply processing,
Operation both facilitates user in this way, and Information Mobile Service quotient is also allowed to obtain the feedback that user suggests evaluation short message in time.
Into in mobile terminal it is described it is SMS classified for evaluation suggest short message or non-evaluation suggestion short message two, this letter
Single classification enables monitoring module rapidly and accurately to carry out classification monitoring discriminating to entering the short message in mobile terminal, from
And rapidly correlation evaluation page display module, allow it to decide whether the displaying evaluation page according to snoop results.
When the evaluation page is shown on the page of the mobile terminal comprising preferable button, good button, difference are pressed
Button and cancel button and short message description, the short message description be service side to it is described evaluation suggest short message purpose and
Detailed operating instruction.Draw different select buttons on the evaluation page, mobile terminal user only needs to touch the button can
Be automatically performed evaluation, design in this way it is simple, convenient, fast, it is efficient.
If the mobile terminal user selects cancel button, the button data of cancel button to be obtained by the sending module
It takes, suggests short message or reply to cancel evaluation, i.e., the described mobile terminal then just not replying the evaluation that the mobile terminal receives
User be not desired to the evaluation suggest short message when, press this button and terminate to evaluate.Such humanized design, has respected user completely
Selection, rather than enforceable operation.If the user of the mobile terminal has selected preferable button or good button, or
One in person's difference button, then button data obtained by the sending module, will be replied in the form of corresponding short message described in
The evaluation that mobile terminal receives suggests that short message, the user of mobile terminal select preferable button according to the quality of mobile terminal service,
Either good button or poor button can complete the automatic transmission of the short message of UI interface auto-generatings, it is easy to operate, quick and
Hommization.At this moment the automated decision system of the mobile terminal terminates an automatic Evaluation task, while also preparing at any time
Start next automatic Evaluation task.
After the user of the mobile terminal makes a choice to the button for evaluating the page, UI of the invention evaluates interface content just
It can be converted to corresponding short message content, the evaluation that the mobile terminal receives then is replied in the form of short message and suggests short message, is not necessarily to
The user's operation routine short message page, can quickly complete reply.
Wherein, the UI evaluations page may be set to be the Arabic numerals such as 1,2,3,4 or star etc., short message content
Illustrate that 1 corresponding opinion rating is preferably either bad either poor or general etc., other are analogized, and star could be provided as sending
Several magnitudes evaluate the quality of service.
After completing to reply evaluation suggestion short message, in 0-30min, short message monitors the same services number that module listens to
Short message is suggested in code, such as the evaluation of " 10086 ", is defined as non-evaluation and is suggested short message, not evaluates；Evaluation short message at this time is clothes
Business side is sent to user and evaluates the thanks short message for suggesting short message to replying, wherein also including keywords such as " evaluations "；If definition
It suggests short message for evaluation, then automated decision system can start automatic Evaluation, mobile terminal user will repetitive operation it is above-mentioned
Then flow operates successfully, and have thanks short message, again by analysis keyword, and is defined as evaluation and suggests short message, then
It can thus be absorbed in unlimited cycle, harass the normal life of mobile terminal user, so such design can make certainly
Dynamic evaluation system is more perfect, more hommization.
The present invention in order to solve the problems, such as user reply, provide a kind of automated decision system based on mobile terminal, when
When mobile terminal receives evaluation suggestion short message, the energy automatic spring page, and button is according to circumstances drawn on the page, it is mobile whole
End subscriber, which only needs to touch the button, can be automatically performed evaluation, simple in this way, convenient and efficient, efficient.
Although the embodiments of the present invention have been disclosed as above, but its is not only in the description and the implementation listed
With it can be fully applied to various fields suitable for the present invention, for those skilled in the art, can be easily
Realize other modification, therefore without departing from the general concept defined in the claims and the equivalent scope, the present invention is simultaneously unlimited
In specific details and legend shown and described herein.
Claims (1)
1. a kind of automated decision system based on mobile terminal, which is characterized in that include in the mobile terminal：
Short message monitors module, monitors the short message entered in mobile terminal, and according to preset crucial word analysis short message, with
Analyze whether the short message is that short message is suggested in evaluation；
Page display module is evaluated, monitoring module when the short message listens to evaluation suggestion short message, then in the mobile terminal
The displaying evaluation page on the interfaces UI selects evaluation information for the user of the mobile terminal；
Sending module obtains the selected evaluation information of user of the mobile terminal, and the movement is replied in the form of short message
Short message is suggested in the evaluation that terminal receives, wherein the evaluation suggests that short message includes cancelling evaluation, when user selects to cancel evaluation
When, the evaluation that the mobile terminal receives is not replied to be suggested short message or reply to cancel evaluation, wherein
The evaluation page presentation enjoys highest priority in the top layer at the interfaces UI of the mobile terminal；
It is that evaluation suggests that short message or non-evaluation suggest short message into the short message in mobile terminal；
When suggesting short message into the short message in mobile terminal for non-evaluation, then the interfaces UI do not appear in described mobile whole
On the interface at end；
It is when evaluating to suggest short message into the short message in mobile terminal, then the UI interface displays are in the mobile terminal
On interface；
The evaluation interface includes preferable button, good button, poor button and cancel button and short message description；Mobile terminal is used
After family selects the cancel button, after the sending module receives button data, cancels and send evaluation short message；
Mobile terminal user selects preferable button either after good button or poor button, and the sending module receives button data
Afterwards, corresponding evaluation short message is sent；
It completes after replying evaluation suggestion short message, in 0-30min, short message monitors the evaluation for the same services number that module listens to
It is recommended that short message, is defined as non-evaluation and suggests short message, not evaluate.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410610198.5A CN104408075B (en) | 2014-10-29 | 2014-10-29 | A kind of automated decision system based on mobile terminal |
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| CN201410610198.5A CN104408075B (en) | 2014-10-29 | 2014-10-29 | A kind of automated decision system based on mobile terminal |
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| CN104408075A CN104408075A (en) | 2015-03-11 |
| CN104408075B true CN104408075B (en) | 2018-09-07 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105611514A (en) * | 2016-03-08 | 2016-05-25 | 北京珠穆朗玛移动通信有限公司 | Short message service subscription cancellation method and mobile terminal |
| CN106454779A (en) * | 2016-10-25 | 2017-02-22 | 北京小米移动软件有限公司 | Method and apparatus for processing short message |
| CN106982304B (en) * | 2017-02-16 | 2019-04-19 | 平安科技（深圳）有限公司 | A kind of score information matching process and device |
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| CN101150633A (en) * | 2007-11-13 | 2008-03-26 | 中国移动通信集团福建有限公司 | Service quality real time monitoring device and method based on mobile phone SMS |
| CN103037072A (en) * | 2012-02-04 | 2013-04-10 | 个信互动（北京）网络科技有限公司 | Implementation method of extracting short message contents to apply to scene |
| CN103677520A (en) * | 2013-12-04 | 2014-03-26 | 深圳市朗强科技有限公司 | Comment method and device of application programs based on Android platform |
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| US10740712B2 (en) * | 2012-11-21 | 2020-08-11 | Verint Americas Inc. | Use of analytics methods for personalized guidance |
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Patent Citations (3)
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| CN101150633A (en) * | 2007-11-13 | 2008-03-26 | 中国移动通信集团福建有限公司 | Service quality real time monitoring device and method based on mobile phone SMS |
| CN103037072A (en) * | 2012-02-04 | 2013-04-10 | 个信互动（北京）网络科技有限公司 | Implementation method of extracting short message contents to apply to scene |
| CN103677520A (en) * | 2013-12-04 | 2014-03-26 | 深圳市朗强科技有限公司 | Comment method and device of application programs based on Android platform |
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Address after: No. 16, cuixing Road, Hui Xing street, Yubei District, Chongqing Applicant after: CHONGQING BLUE BANK COMMUNICATION TECHNOLOGY CO., LTD. Address before: No. 13-2, Jiangying Road, Nanan District, Chongqing, Chongqing Applicant before: CHONGQING BLUE BANK COMMUNICATION TECHNOLOGY CO., LTD. |
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Address after: No. 16, cuixing Road, Hui Xing street, Yubei District, Chongqing Patentee after: Chongqing Lanan Technology Co.,Ltd. Address before: No. 16, cuixing Road, Hui Xing street, Yubei District, Chongqing Patentee before: CHONGQING BLUEBANK COMMUNICATION TECHNOLOGY Co.,Ltd. |