CN104407783A - Interface information modularization display method and system - Google Patents
Interface information modularization display method and system Download PDFInfo
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- CN104407783A CN104407783A CN201410599149.6A CN201410599149A CN104407783A CN 104407783 A CN104407783 A CN 104407783A CN 201410599149 A CN201410599149 A CN 201410599149A CN 104407783 A CN104407783 A CN 104407783A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/248—Presentation of query results
Abstract
The invention relates to an interface information modularization display method and system. The method comprises the following steps that all service assemblies relevant to a service request are respectively dismounted into a plurality of single information units; all information units with the same service meaning are classified, each kind of information units is respectively packaged for forming a plurality of information clusters; user configuration information is obtained; a page is generated according to the configuration information, all information clusters relevant to the service request and the information units inside each information cluster; when the service request sent by the node is received, the generated page is displayed. The method and the system have the advantages that basic information of customers, product information, relevant knowledge information and the like are dismounted and are freely combined and packaged in an information unit mode and are finally configured into a complete page information, the integral customer view is formed, the fast and accurate service is provided for the customers, the call duration and the operation steps are reduced, and the customer sensing and satisfaction degrees are improved.
Description
Technical field
The present invention relates to interface information methods of exhibiting, particularly a kind of interface information modularization display packing and system.
Background technology
User related information in current customer service OP and service related information are distributed in each business module, and information too disperses to be unfavorable for that telephonist searches, and can not provide effective service in time.As the calling information of user basic information, calling charge information, client, professional knowledge need to enter client's homepage, bill show, the dream net module such as single, ITIL work order and knowledge base in detail respectively, when user of incoming call seek advice from a certain class problem relate to these information time, telephonist needs to enter these modules respectively and inquires about, and greatly have impact on efficiency of service and client perception.
Summary of the invention
Technical matters to be solved by this invention be to provide a kind of information to be displayed is split into there is minimal service implication message unit, be assembled into informational cluster by configuring and combining, by the message unit with identical services implication and then be combined into interface information modularization display packing and the system of the page.
The technical scheme that the present invention solves the problems of the technologies described above is as follows: a kind of interface information modularization display packing, comprises the following steps:
Step 1: all Service Component relevant to services request are split as multiple independent message unit respectively;
Step 2: classified by all message units with identical services implication, encapsulates every category information unit respectively, forms multiple informational cluster;
Step 3: obtain user configuration information, described user configuration information comprises page info, the nodal information relevant to services request and the informational cluster relevant with services request;
Step 4: the message unit according to configuration information, all informational cluster relevant to services request and each informational cluster inside generates the page;
Step 5: when receiving the services request that node sends, the page that display generates.
The invention has the beneficial effects as follows: the present invention mainly passes through the essential information of client, product information, marketing activity information and relevant knowledge information etc. split, with the form combination in any of message unit, encapsulation, finally be configured to complete page info, the information be dispersed in different business function module is concentrated in a page and show, form the Client view of integration, and associate with services request, show with the services request service mode based on customer issue, for client provides quick, serve accurately, save the duration of call and operation steps, promote client perception and satisfaction.
On the basis of technique scheme, the present invention can also do following improvement.
Further, described step 1 also comprises: the information on services called by each message unit, routing iinformation, parameter information and preview style information are stored in database.
Further, in described step 3, when generating the page, if having parameter information in the message unit of arbitrary informational cluster relevant to services request or arbitrary informational cluster inside, then in the page generated, instantiation is carried out to parameter information.
Further, also comprise in described step 5, when receiving the services request that node sends, the page that first preview generates, then the page of generation is shown.
Further, described each message unit or each informational cluster are an interface assembly.
Further, a kind of interface information modularization display system, comprises and splits module, classification package module, acquisition module, generation module and display module;
Described fractionation module, for being split as multiple independent message unit respectively by all Service Component relevant to services request;
Described classification package module, for being classified by all message units with identical services implication, encapsulating every category information unit respectively, forming multiple informational cluster;
Described acquisition module, for obtaining user configuration information, described user configuration information comprises page info, the nodal information relevant to services request and the informational cluster relevant with services request;
Described generation module, generates the page for the message unit according to configuration information, all informational clusters relevant to services request and each informational cluster inside;
Described display module, for when receiving the services request that node sends, the page that display generates.
Further, described fractionation module also for information on services, routing iinformation, parameter information and preview style information that each message unit is called stored in database.
Further, in described acquisition module, when generating the page, if having parameter information in the message unit of arbitrary informational cluster relevant to services request or arbitrary informational cluster inside, then in the page generated, instantiation is carried out to parameter information.
Further, also comprise in described display module, when receiving the services request that node sends, the page that first preview generates, then the page of generation is shown.
Further, described each message unit or each informational cluster are an interface assembly.
Accompanying drawing explanation
Fig. 1 is the inventive method flow chart of steps;
Fig. 2 is apparatus of the present invention structural drawing.
In accompanying drawing, the list of parts representated by each label is as follows:
1, module is split, 2, classification package module, 3, acquisition module, 4, generation module, 5, display module.
Embodiment
Be described principle of the present invention and feature below in conjunction with accompanying drawing, example, only for explaining the present invention, is not intended to limit scope of the present invention.
As shown in Figure 1, be the inventive method flow chart of steps; Fig. 2 is apparatus of the present invention structural drawing.
Embodiment 1
A kind of interface information modularization display packing, comprises the following steps:
Step 1: all Service Component relevant to services request are split as multiple independent message unit respectively;
Step 2: classified by all message units with identical services implication, encapsulates every category information unit respectively, forms multiple informational cluster;
Step 3: obtain user configuration information, described user configuration information comprises page info, the nodal information relevant to services request and the informational cluster relevant with services request;
Step 4: the message unit according to configuration information, all informational cluster relevant to services request and each informational cluster inside generates the page;
Step 5: when receiving the services request that node sends, the page that display generates.
Described step 1 also comprises: the information on services called by each message unit, routing iinformation, parameter information and preview style information are stored in database.
In described step 3, when generating the page, if having parameter information in the message unit of arbitrary informational cluster relevant to services request or arbitrary informational cluster inside, then in the page generated, instantiation is carried out to parameter information.
Also comprise in described step 5, when receiving the services request that node sends, the page that first preview generates, then the page of generation is shown.
Described each message unit or each informational cluster are an interface assembly.
A kind of interface information modularization display system, comprises and splits module 1, classification package module 2, acquisition module 3, generation module 4 and display module 5;
Described fractionation module 1, for being split as multiple independent message unit respectively by all Service Component relevant to services request;
Described classification package module 2, for being classified by all message units with identical services implication, encapsulating every category information unit respectively, forming multiple informational cluster;
Described acquisition module 3, for obtaining user configuration information, described user configuration information comprises page info, the nodal information relevant to services request and the informational cluster relevant with services request;
Described generation module 4, generates the page for the message unit according to configuration information, all informational clusters relevant to services request and each informational cluster inside;
Described display module 5, for when receiving the services request that node sends, the page that display generates.
Described fractionation module 1 also for information on services, routing iinformation, parameter information and preview style information that each message unit is called stored in database.
In described acquisition module 3, when generating the page, if having parameter information in the message unit of arbitrary informational cluster relevant to services request or arbitrary informational cluster inside, then in the page generated, instantiation is carried out to parameter information.
Also comprise in described display module 5, when receiving the services request that node sends, the page that first preview generates, then the page of generation is shown.
Described each message unit or each informational cluster are an interface assembly.
Message unit: refer to that there is minimal service implication, the information unit that can not be split;
Informational cluster: refer to service related information unit package, and the layout in informational cluster is defined;
Information: interface assembly, the services request page is made up of multiple Information.A message unit or informational cluster can be placed in each Information;
The page: can corresponding multiple Information, an Information can only put an informational cluster or message unit.If want multiple message unit to be placed in Information, message unit must be assembled the form of informational cluster.
The present invention mainly realizes by the following technical solutions:
1. the Service Component that services request is correlated with is split into independent message unit.
2. the warehouse-ins such as the information on services called by message unit, routing iinformation, parameter information, preview style information, message unit management function is only safeguarded essential information.
3. the message unit with identical services implication encapsulates by informational cluster management function, packing.
4., in page management function, the essential information of the page, associated service requesting node information, the message unit forming the page and informational cluster are configured.
Adduction relationship between message unit, informational cluster, the page, services request four elements can be checked by interface information visualization function.
Message unit administration interface: foreground function interface is only safeguarded the essential information of message unit; Service is called to message unit in backstage, service related parameters, and the information such as bandwagon effect are safeguarded.
Informational cluster administration interface: message unit is assembled into informational cluster, the form with informational cluster in the page is shown.
Page management interface: message unit and informational cluster are assembled into the page corresponding with services request, carries out instantiation to relevant parameter.
New added pages: the essential information of displayed page, the services request of association, the optional content such as message unit and informational cluster list.
Page association service request: in page info configuration, select the service requesting node that this page will associate.
When click optional information unit or informational cluster add the page, if having correlation parameter in message unit, the instantiation of parameter need be carried out in this page.
After configuring the complete page, can preview page bandwagon effect.
Interface information is visual
List-show all message units, informational cluster, relation between the page and services request.
Check the adduction relationship between in detail-understanding element.
1., for service requesting node, combing solves the Service Component such as relevant information required for customer issue and business handling, and is put in storage with the form of message unit by these Service Component.
2., in informational cluster management function, the message unit with identical services implication is combined into informational cluster.
3. in page management function:
1) essential information of maintain pages;
2) the service requesting node information associated by maintain pages;
3) message unit quoted of maintain pages or informational cluster assembly;
4) message unit in the message unit quoted the page or informational cluster carries out parameter instantiation, all parameter values required for the service of configuration information cell call.
5) configurable message unit or informational cluster displaying order, whether give tacit consent to and to launch and whether as complaining content etc.
6) after configuration, can preview page bandwagon effect.
4., in services request maintenance function, select the page info that certain service requesting node will associate.
5. check the adduction relationship of message unit, informational cluster, the page and services request four between element by interface information visualization function.
When client's calling, select the page of right-click menu to perform option in the service requesting node that customer issue is corresponding, open the page associated component information that services request is corresponding, can directly for client locates, deals with problems in this page info.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, within the spirit and principles in the present invention all, any amendment done, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. an interface information modularization display packing, is characterized in that, comprises the following steps:
Step 1: all Service Component relevant to services request are split as multiple independent message unit respectively;
Step 2: classified by all message units with identical services implication, encapsulates every category information unit respectively, forms multiple informational cluster;
Step 3: obtain user configuration information, described user configuration information comprises page info, the nodal information relevant to services request and the informational cluster relevant with services request;
Step 4: the message unit according to configuration information, all informational cluster relevant to services request and each informational cluster inside generates the page;
Step 5: when receiving the services request that node sends, the page that display generates.
2. interface information modularization display packing according to claim 1, it is characterized in that, described step 1 also comprises: the information on services called by each message unit, routing iinformation, parameter information and preview style information are stored in database.
3. interface information modularization display packing according to claim 1, it is characterized in that: in described step 3, when generating the page, if have parameter information in the message unit of arbitrary informational cluster relevant to services request or arbitrary informational cluster inside, then in the page generated, instantiation is carried out to parameter information.
4. interface information modularization display packing according to claim 1, is characterized in that: also comprise in described step 5, when receiving the services request that node sends, and the page that first preview generates, then the page of generation is shown.
5., according to the arbitrary described interface information modularization display packing of Claims 1-4, it is characterized in that: described each message unit or each informational cluster are an interface assembly.
6. an interface information modularization display system, is characterized in that: comprise and split module (1), classification package module (2), acquisition module (3), generation module (4) and display module (5);
Described fractionation module (1), for being split as multiple independent message unit respectively by all Service Component relevant to services request;
Described classification package module (2), for being classified by all message units with identical services implication, encapsulating every category information unit respectively, forming multiple informational cluster;
Described acquisition module (3), for obtaining user configuration information, described user configuration information comprises page info, the nodal information relevant to services request and the informational cluster relevant with services request;
Described generation module (4), generates the page for the message unit according to configuration information, all informational clusters relevant to services request and each informational cluster inside;
Described display module (5), for when receiving the services request that node sends, the page that display generates.
7. interface information modularization display system according to claim 6, is characterized in that, described fractionation module (1) also for information on services, routing iinformation, parameter information and preview style information that each message unit is called stored in database.
8. interface information modularization display system according to claim 6, it is characterized in that: in described acquisition module (3), when generating the page, if have parameter information in the message unit of arbitrary informational cluster relevant to services request or arbitrary informational cluster inside, then in the page generated, instantiation is carried out to parameter information.
9. interface information modularization display system according to claim 6, is characterized in that: described display module also comprises in (5), when receiving the services request that node sends, and the page that first preview generates, then the page of generation is shown.
10., according to the arbitrary described interface information modularization display system of claim 6 to 9, it is characterized in that: described each message unit or each informational cluster are an interface assembly.
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| CN201410599149.6A CN104407783A (en) | 2014-10-30 | 2014-10-30 | Interface information modularization display method and system |
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| CN201410599149.6A CN104407783A (en) | 2014-10-30 | 2014-10-30 | Interface information modularization display method and system |
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| CN108259605A (en) * | 2018-01-17 | 2018-07-06 | 深圳市和讯华谷信息技术有限公司 | A kind of data calling system and method based on multiple data centers |
| CN108958714A (en) * | 2018-07-02 | 2018-12-07 | 平安科技（深圳）有限公司 | Service Component formula development approach, device, computer equipment and storage medium |
| CN111443981A (en) * | 2020-04-23 | 2020-07-24 | 深圳市中深伟业科技有限公司 | Intelligent user interface sample table service system |
| CN111459476A (en) * | 2019-01-22 | 2020-07-28 | 北大方正集团有限公司 | Component display method, component display system and storage medium |
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