CN104320287A - Broadband network maintenance evaluation method - Google Patents
Broadband network maintenance evaluation method Download PDFInfo
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- CN104320287A CN104320287A CN201410656528.4A CN201410656528A CN104320287A CN 104320287 A CN104320287 A CN 104320287A CN 201410656528 A CN201410656528 A CN 201410656528A CN 104320287 A CN104320287 A CN 104320287A
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Abstract
The invention relates to the technical field of network monitoring, in particular to a broadband network maintenance evaluation method. The method includes the steps of recording time when a broadband client terminal device sends maintenance request information and time when central office equipment receives successful maintenance feedback information; counting a time period from the time when the request information is sent to the time when the successful maintenance feedback information is received; comparing the counted time period with a preset time period, judging maintenance evaluation as efficient maintenance when the counted time period is shorter than or equal to the preset time period and judging maintenance evaluation as inefficient maintenance when the counted time period is longer than the preset time period; sharing an evaluation result through a sharing platform when maintenance evaluation is judged as efficient maintenance; feeding maintenance process information back to the central office equipment when maintenance evaluation is judged as inefficient maintenance. The technical problem that as for a user, the maintenance experience degree of a broadband network is low is solved, and the maintenance experience degree of the broadband network is improved for the user.
Description
Technical field
The present invention relates to Network Monitoring Technology field, particularly relate to a kind of method that broadband network safeguards test and appraisal.
Background technology
Along with the high speed development of broadband network, the scale of broadband user sharply expands, and broadband obstacle has become the bottleneck of broadband development.Broadband fault is divided into line facility fault (comprising local side obstacle) and user computer fault.Due to current line facility detection system comparative maturity, therefore, the process of line facility fault is very efficient, and according to statistics, in the obstacle ratio that broadband user declares, line facility fault accounts for less than 15%, more than 85% be client computer fault.Therefore, say accurately, the process of client computer fault has become the bottleneck that restriction Ge great operator greatly develops broadband user.At present, due to the complexity of client computer troubleshooting, and each large operation commercial city does not have very intelligent way to solve, and causes maintenance cost can not to be in any more, customer satisfaction depression not before.And, by carrying out broadband network fault, in maintenance process, making preventive maintenance time long, cause the technical problem that maintenance efficiency is low.
Therefore, prior art is not improved maintenance efficiency, and user also cannot know the maintenance efficiency of other users simultaneously, makes the technical problem that user is low to the maintenance Experience Degree of broadband network.
Summary of the invention
The embodiment of the present invention, by a kind of method providing broadband network to safeguard test and appraisal, solves the technical problem that user in prior art is low to the maintenance Experience Degree of broadband network, and then achieves the technique effect that user is improved the maintenance Experience Degree of broadband network.
The invention provides a kind of method that broadband network safeguards test and appraisal, comprise following content: S101, time and the local side apparatus of record broadband clients terminal equipment transmission maintenance request information receive the time of safeguarding successful feedback information; S102, the time of statistics broadband clients terminal equipment transmission request information receives the time period of the time of safeguarding successful feedback information to local side apparatus; S103, the time period of statistics and preset time period are compared, when the time period added up is less than or equal to preset time period, judges to safeguard that test and appraisal are as efficient maintenance, when the time period added up is greater than preset time period, judge to safeguard that test and appraisal are as inefficient maintenance; S104, when judging to safeguard test and appraisal as efficient maintenance, is shared evaluating result by sharing platform; When judging to safeguard test and appraisal as inefficient maintenance, will safeguard that processing procedure information feed back is to local side apparatus.
Further, after S104, also comprise: local side apparatus is to safeguarding that processing procedure information detects, and the problem of repeatedly overhauling in processing procedure is safeguarded in acquisition, puts on record.
Further, when judging to safeguard test and appraisal as efficient maintenance, evaluating result being shared by sharing platform, specifically comprises: when judging to safeguard test and appraisal as efficient maintenance, showing the option of multiple sharing platform; Receiving in multiple sharing platform after the choosing of arbitrary sharing platform, the login interface of the sharing platform chosen described in display; Judge that whether log-on message is correct, if correctly, then the time period of described efficient maintenance also carries out sharing display by the sharing platform chosen described in entering.
Further, safeguard that processing procedure information specifically comprises: the id information of broadband clients terminal equipment, the time period of safeguarding process cost and the problem of repeatedly overhauling.
The one or more technical schemes provided in the embodiment of the present invention, at least have following technique effect or advantage:
1, owing to adopting time and local side apparatus by recording broadband clients terminal equipment transmission maintenance request information to receive the time of safeguarding successful feedback information, the time adding up broadband clients terminal equipment transmission request information again receives the time period of the time of safeguarding successful feedback information to local side apparatus, by time period and the preset time period of comparative statistics, when the time period added up is more than or equal to preset time period, judge to safeguard that test and appraisal are as efficient maintenance, shared evaluating result by sharing platform with; When the time period added up is less than preset time period, judge to safeguard that test and appraisal are as inefficient maintenance, to safeguard that processing procedure information feed back is to local side apparatus, like this, make user can know maintenance efficiency by sharing platform, when efficiency is lower, can also reflect to local side apparatus, solve the technical problem that user in prior art is low to the maintenance Experience Degree of broadband network, and then achieve the technique effect improving user and the maintenance Experience Degree of broadband network is improved.
2, owing to adopting when judging to safeguard test and appraisal as inefficient maintenance, local side apparatus is to safeguarding that processing procedure information detects, and the problem of repeatedly overhauling in processing procedure is safeguarded in acquisition, put on record, be convenient to Broadband Terminal Equipment when again running into such broadband fault, can rapidly removing faults.
Accompanying drawing explanation
Fig. 1 is the steps flow chart schematic diagram of the method for embodiment of the present invention middle width strip network operation test and appraisal.
Embodiment
The embodiment of the present invention, by a kind of method providing broadband network to safeguard test and appraisal, solves the technical problem that user in prior art is low to the maintenance Experience Degree of broadband network, and then achieves the technique effect improving user and improve the maintenance Experience Degree of broadband network.
In order to solve the technical problem low to the maintenance Experience Degree of broadband network of user in prior art, below in conjunction with Figure of description and concrete execution mode, technique scheme is described in detail.
A kind of broadband network provided by the invention safeguards the method for test and appraisal, as shown in Figure 1, comprises following content:
S101, time and the local side apparatus of record broadband clients terminal equipment transmission maintenance request information receive the time of safeguarding successful feedback information;
S102, the time of statistics broadband clients terminal equipment transmission request information receives the time period of the time of safeguarding successful feedback information to local side apparatus;
S103, the time period of statistics and preset time period are compared, when the time period added up is more than or equal to preset time period, judges to safeguard that test and appraisal are as efficient maintenance, when the time period added up is less than preset time period, judge to safeguard that test and appraisal are as inefficient maintenance;
S104, when judging to safeguard test and appraisal as efficient maintenance, is shared evaluating result by sharing platform; When judging to safeguard test and appraisal as inefficient maintenance, will safeguard that processing procedure information feed back is to local side apparatus.
In a particular embodiment, when user is when using broadband to carry out the operation of surfing the Net, find that network connects to break down, cause to be connected to network smoothly, thus the software opening broadband network management detects, first, maintenance request information is sent to local side apparatus by broadband clients terminal equipment, and record the time of current transmission maintenance request information, such as, when being 17 days 16 October in 2014 23 points 17 seconds, after maintenance after a while, the specifically maintenance of broadband clients terminal equipment self, after safeguarding successfully, feed back to the time that local side apparatus safeguards successful feedback information, such as, when being on 2014 October 17 16 36 points 16 seconds.Then, in S102, add up above-mentioned from transmission maintenance request information to the maintenance successful time period, be specially 2 points 59 seconds.In S103, the time period this statistics obtained 2 points compares with preset time period for 59 seconds, if preset time period be 2 points 15 seconds, as can be seen here, timing statistics section 2 points is greater than preset time period 2 points for 59 seconds 15 seconds, so, judge to safeguard that test and appraisal are as inefficient maintenance, now correspond to this inefficient test and appraisal, in S104, by this maintenance processing procedure information feed back to local side apparatus.Particularly, safeguard that processing procedure information specifically comprises: the id information of broadband clients terminal equipment, the time period of safeguarding process cost and the problem of repeatedly overhauling.Therefore, after S104, local side apparatus is to safeguarding that processing procedure information detects, and the problem of repeatedly overhauling in processing procedure is safeguarded in acquisition, thus puts on record, can be resolved in time when making run into identical fault again next time.Thus the efficiency safeguarding fault can be improved.
Particularly, above-mentioned is compare by the time period of statistics and preset time period, and the time period obtaining statistics is greater than the situation of preset time period, and the time period introducing statistics is below less than or equal to the situation of preset time period.Particularly, such as, according to example above, if preset time period is 3 points, so timing statistics section 2 points is just less than preset time period 3 points for 59 seconds, therefore, is judged to be efficient maintenance, evaluating result can be shared by sharing platform.
Particularly, when judging to safeguard test and appraisal as efficient maintenance, evaluating result is shared by sharing platform, specifically comprise: when judging to safeguard test and appraisal as efficient maintenance, show the option of multiple sharing platform, in reception is to multiple sharing platform after the choosing of arbitrary sharing platform, show the login interface of the sharing platform chosen, judge that log-on message is whether correct, if correctly, then enter the sharing platform chosen and the time period of this efficient maintenance is carried out sharing display.
Such as, after obtaining efficient maintenance in above-mentioned example, show the option of multiple social network sites, user by selecting one, logs in, then judge that whether the log-on message of user operation is correct, if correct, then enter this social network sites and share, if mistake, user can reselect the social network sites that can log in and log in, and also can re-enter correct log-on message and log in.Like this, the Computer Maintenance efficiency of oneself can be shared with the friend of oneself by user by social platform.
By the maintenance evaluating result of above-mentioned acquisition, can not only maintenance efficiency be improved, and can the maintenance higher to efficiency share.Thus improve the experience of user to broadband network.
Although describe the preferred embodiments of the present invention, those skilled in the art once obtain the basic creative concept of cicada, then can make other change and amendment to these embodiments.So claims are intended to be interpreted as comprising preferred embodiment and falling into all changes and the amendment of the scope of the invention.
Obviously, those skilled in the art can carry out various change and modification to the present invention and not depart from this
Bright spirit and scope.Like this, if these amendments of the present invention and modification belong within the scope of the claims in the present invention and equivalent technologies thereof, then the present invention is also intended to comprise these change and modification.
Claims (4)
1. broadband network safeguards a method for test and appraisal, it is characterized in that, comprises following content:
S101, time and the local side apparatus of record broadband clients terminal equipment transmission maintenance request information receive the time of safeguarding successful feedback information;
S102, the time of statistics broadband clients terminal equipment transmission request information receives the time period of the time of safeguarding successful feedback information to local side apparatus;
S103, the time period of statistics and preset time period are compared, when the time period added up is less than or equal to preset time period, judges to safeguard that test and appraisal are as efficient maintenance, when the time period added up is greater than preset time period, judge to safeguard that test and appraisal are as inefficient maintenance;
S104, when judging to safeguard test and appraisal as efficient maintenance, is shared evaluating result by sharing platform; When judging to safeguard test and appraisal as inefficient maintenance, will safeguard that processing procedure information feed back is to local side apparatus.
2. broadband network according to claim 1 safeguards the method for test and appraisal, it is characterized in that, after S104, also comprises: local side apparatus is to safeguarding that processing procedure information detects, and the problem of repeatedly overhauling in processing procedure is safeguarded in acquisition, puts on record.
3. broadband network according to claim 1 safeguards the method for test and appraisal, it is characterized in that, when judging to safeguard test and appraisal as efficient maintenance, being shared by evaluating result, specifically comprise by sharing platform:
When judging to safeguard test and appraisal as efficient maintenance, show the option of multiple sharing platform;
Receiving in multiple sharing platform after the choosing of arbitrary sharing platform, the login interface of the sharing platform chosen described in display;
Judge that whether log-on message is correct, if correctly, then the time period of described efficient maintenance also carries out sharing display by the sharing platform chosen described in entering.
4. broadband network according to claim 1 and 2 safeguards the method for test and appraisal, it is characterized in that, safeguards that processing procedure information specifically comprises: the id information of broadband clients terminal equipment, the time period of safeguarding process cost and the problem of repeatedly overhauling.
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| CN102761447A (en) * | 2012-08-03 | 2012-10-31 | 哈尔滨市大源恒晟通信技术有限公司 | Operating maintenance supporting system of communication network |
| CN103077434A (en) * | 2012-12-20 | 2013-05-01 | 天津工业大学 | On-line repair maintenance system |
| CN103188085A (en) * | 2011-12-27 | 2013-07-03 | 中国电信股份有限公司 | Intelligent maintenance method and system based on enterprise application integration technology |
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2014
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Patent Citations (6)
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| CN101150429A (en) * | 2007-10-10 | 2008-03-26 | 上海可鲁系统软件有限公司 | A remote monitoring or maintenance method and device |
| CN101753361A (en) * | 2009-12-18 | 2010-06-23 | 武汉虹旭信息技术有限责任公司 | Network optimizing method based on expert experience base |
| CN102098686A (en) * | 2011-01-17 | 2011-06-15 | 中国移动通信集团山西有限公司 | 'Three-layer and one-experience' evaluation model for mobile communication network optimization |
| CN103188085A (en) * | 2011-12-27 | 2013-07-03 | 中国电信股份有限公司 | Intelligent maintenance method and system based on enterprise application integration technology |
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Application publication date: 20150128 |
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