CN104298430A

CN104298430A - Telephone ordering method, device and system

Info

Publication number: CN104298430A
Application number: CN201410505755.7A
Authority: CN
Inventors: 许瑞军
Original assignee: Xiaomi Inc
Current assignee: Beijing Xiaomi Technology Co Ltd; Xiaomi Inc
Priority date: 2014-09-26
Filing date: 2014-09-26
Publication date: 2015-01-21

Abstract

The invention discloses a telephone ordering method, device and system and belongs to the field of mobile internet. The method comprises the steps that when voice communication with the telephone ordering system is carried out through a voice channel, a data channel is built with the telephone ordering system; an object ordering page provided by the telephone ordering system is obtained through the data channel; the object ordering page is displayed in a communication interface; ordering information of a target object is received on the object ordering page; the ordering information of the target object is fed back to the telephone ordering system through the data channel. The object ordering page and the ordering information are transmitted through the data channel built between a user terminal and the telephone ordering system, the problem that as a user can only obtain the relevant information of the target object through the voice channel in the correlation art, the information obtaining efficiency is low is solved, and the effect that the user terminal can improve the information obtaining efficiency through the data channel is achieved.

Description

Telephone ordering methods, devices and systems

Technical field

The disclosure relates to mobile Internet field, particularly a kind of telephone ordering methods, devices and systems.

Background technology

Along with the fast development of society, the rhythm of life of people is also more and more faster, is difficult to find time go the StoreFront of commodity seller to choose specially when purchase commodity, thus telephone ordering becomes a kind of important way when people buy article.

A kind of telephone ordering method is had in correlation technique, the voice channel being used for voice call is set up between user terminal and telephone ordering system, user obtains the relevant information of target item from the contact staff of telephone ordering system by this voice channel, confirm to order target item afterwards by the contact staff of this voice channel to telephone ordering system.

Open people is realizing in process of the present disclosure, said method finds that aforesaid way at least exists following defect: although can complete the order of target item by voice channel, but user only obtains the relevant information of target item by voice channel, the Limited information of the target item that can know, information acquisition efficiency is lower.

Summary of the invention

Only obtain the relevant information of target item by voice channel, the problem that information acquisition efficiency is lower to solve user in correlation technique, disclosure embodiment provides a kind of telephone ordering methods, devices and systems, and described technical scheme is as follows:

According to the first aspect of disclosure embodiment, provide a kind of telephone ordering method, the method comprises:

When carrying out voice call with telephone ordering system by voice channel, set up data channel with telephone ordering system;

By the article ordering page that data channel acquisition telephone ordering system provides;

Article ordering page is shown in call interface;

At the ordering information of article ordering page receiving target article;

By the ordering information of data channel to telephone ordering system feedback target item.

Optionally, the article ordering page provided by data channel acquisition telephone ordering system, being comprised:

By the article ordering page that data channel acquisition telephone ordering system provides with form web page.

Optionally, the article ordering page provided with form web page by data channel acquisition telephone ordering system, being comprised:

Send the page by data channel to telephone ordering system and obtain request; Receive telephone ordering system obtains the form web page of the request feedback article ordering page according to the page;

And/or,

The article ordering page of the form web page that telephone ordering system pushes is received by data channel.

Optionally, the article ordering page comprises or the more than one page according to tree menu structure organization.

Optionally, in call interface, show article ordering page, comprising:

Carrying out, on the call interface of voice call, loading with form web page and showing article ordering page with telephone ordering system.

Optionally, carrying out, on the call interface of voice call, loading with form web page and showing article ordering page, comprising with telephone ordering system:

Receive the display control signal that user triggers, and/or, receive the display control signal that telephone ordering system sends;

On call interface, article ordering page is shown according to display control signal.

Optionally, set up data channel with telephone ordering system, comprising:

Direct and telephone ordering system sets up data channel;

Or,

Between local terminal and telephone ordering system, data channel is set up by third party's service platform.

Optionally, the method also comprises:

Send version by data channel to telephone ordering system and obtain request;

Receive the latest edition number of the article ordering page that telephone ordering system is fed back by data channel;

The article ordering page being cached with latest edition is judged whether by latest edition number;

If be not cached with the article ordering page, then perform the step being obtained the article ordering page that telephone ordering system provides by data channel;

If be cached with the article ordering page, then perform the step showing article ordering page in call interface.

According to the second aspect of disclosure embodiment, provide a kind of telephone ordering method, the method comprises:

When carrying out voice call with user terminal by voice channel, set up data channel with user terminal;

There is provided the article ordering page by data channel to user terminal, user terminal is used in call interface, show article ordering page;

Received the ordering information of the target item of user terminal feedback by data channel, ordering information is that user terminal sends after the article ordering page receives the ordering information of target item.

Optionally, provide the article ordering page by data channel to user terminal, comprising:

The article ordering page is provided with form web page to user terminal by data channel.

Optionally, provide the article ordering page with form web page to user terminal by data channel, comprising:

The page being received user terminal transmission by data channel obtains request; The article ordering page asking to provide form web page to user terminal is obtained according to the page;

And/or,

Pushed the article ordering page of form web page to user terminal by data channel.

Optionally, the method also comprises:

Receive display and control instruction;

Send display control signal according to display and control instruction to user terminal, user terminal for showing article ordering page according to display control signal on call interface.

Optionally, set up data channel with user terminal, comprising:

Direct and user terminal sets up data channel;

Or,

Between local terminal and user terminal, data channel is set up by third party's service platform.

Optionally, the method also comprises:

Receive the version acquisition request that user terminal is sent by data channel;

To the latest edition number of the user terminal feedback article ordering page, when user terminal is used for detecting according to latest edition number the article ordering page being cached with latest edition number, directly in call interface, show article ordering page.

According to the third aspect of disclosure embodiment, provide a kind of telephone ordering method, the method comprises:

When user terminal and telephone ordering system carry out voice call by voice channel, the data channel receiving user terminal or telephone ordering system sets up request;

Data channel is set up with user terminal and telephone ordering system respectively according to Path Setup request;

Article ordering page telephone ordering system provided by data channel is transmitted to user terminal, and user terminal is used in call interface, show article ordering page;

Receive the ordering information of the target item that also recording user terminal is sent by data channel;

By data channel, the ordering information of target item is transmitted to telephone ordering system.

Optionally, the method also comprises:

Receive the display control signal that telephone ordering system is sent by data channel;

By data channel, display control signal is transmitted to user terminal, user terminal for showing article ordering page according to display control signal on call interface.

According to the fourth aspect of disclosure embodiment, provide a kind of telephone ordering device, this device comprises:

Subscriber channel module, is configured to, when carrying out voice call with telephone ordering system by voice channel, set up data channel with telephone ordering system;

Page acquisition module, is configured to the article ordering page provided by data channel acquisition telephone ordering system;

Page display module, is configured in call interface, show article ordering page;

Data obtaining module, is configured to the ordering information at article ordering page receiving target article;

Information feedback module, is configured to by the ordering information of data channel to telephone ordering system feedback target item.

Optionally, page acquisition module, comprising:

Webpage obtains submodule, is configured to the article ordering page provided with form web page by data channel acquisition telephone ordering system.

Optionally, webpage obtains submodule, comprising: request sends submodule and webpage receives submodule, and/or, push and receive submodule;

Request sends submodule, is configured to send the page by data channel to telephone ordering system and obtains request;

Webpage receives submodule, is configured to receive telephone ordering system obtains the form web page of the request feedback article ordering page according to the page;

Push and receive submodule, be configured to the article ordering page being received the form web page that telephone ordering system pushes by data channel.

Optionally, page display module, comprising:

Web displaying submodule, is configured to carrying out, on the call interface of voice call, loading and show article ordering page with form web page with telephone ordering system.

Optionally, web displaying submodule, comprising: user controls submodule, and/or, control submodule of attending a banquet, and, control display sub-module;

User controls submodule, is configured to the display control signal that reception user triggers;

To attend a banquet control submodule, be configured to receive the display control signal that telephone ordering system sends;

Control display sub-module, be configured on call interface, show article ordering page according to display control signal.

Optionally, subscriber channel module, comprising: the direct-connected submodule of user, or, user's rotor module;

The direct-connected submodule of user, is configured to directly and telephone ordering system sets up data channel;

User's rotor module, is configured between local terminal and telephone ordering system, set up data channel by third party's service platform.

Optionally, this device also comprises: request sending module, version receiver module and buffer memory judge module;

Request sending module, is configured to send version by data channel to telephone ordering system and obtains request;

Version receiver module, is configured to the latest edition number receiving the article ordering page that telephone ordering system is fed back by data channel;

Buffer memory judge module, is configured to the article ordering page judging whether to be cached with latest edition by latest edition number;

Page acquisition module, is configured to when not being cached with the article ordering page, performs the step being obtained the article ordering page that telephone ordering system provides by data channel;

Page display module, is configured to, when being cached with the article ordering page, perform the step showing article ordering page in call interface.

According to the 5th aspect of disclosure embodiment, provide a kind of telephone ordering device, this device comprises:

Attending a banquet channel module, being configured to, when carrying out voice call with user terminal by voice channel, set up data channel with user terminal;

The page provides module, and being configured to provides the article ordering page by data channel to user terminal, and user terminal is used in call interface, show article ordering page;

Feedback receive module, be configured to the ordering information of the target item being received user terminal feedback by data channel, ordering information is that user terminal sends after the article ordering page receives the ordering information of target item.

Optionally, the page provides module, comprising:

Webpage provides submodule, and being configured to provides the article ordering page with form web page to user terminal by data channel.

Optionally, webpage provides submodule, comprising: request receiving submodule and request feedback submodule, and/or, Web page push submodule;

Request receiving submodule, the page being configured to be received by data channel user terminal transmission obtains request;

Request feedback submodule, is configured to obtain request according to the page and provides the article ordering page with form web page to user terminal;

Web page push submodule, is configured to the article ordering page being pushed form web page by data channel to user terminal.

Optionally, this device also comprises: control receiver module and signal transmitting module;

Control receiver module, be configured to receive display and control instruction;

Signal transmitting module, be configured to send display control signal according to display and control instruction to user terminal, user terminal for showing article ordering page according to display control signal on call interface.

Optionally, channel module of attending a banquet, comprising: direct-connected submodule of attending a banquet, or, rotor module of attending a banquet;

To attend a banquet direct-connected submodule, to be configured to directly and user terminal sets up data channel;

To attend a banquet rotor module, be configured between local terminal and user terminal, set up data channel by third party's service platform.

Optionally, this device also comprises: request receiving module and version feedback module;

Request receiving module, is configured to the version acquisition request that reception user terminal is sent by data channel;

Version feedback module, is configured to the latest edition number to the user terminal feedback article ordering page, when user terminal is used for detecting according to latest edition number the article ordering page being cached with latest edition number, directly in call interface, shows article ordering page.

According to the 6th aspect of disclosure embodiment, provide a kind of telephone ordering device, this device comprises:

Channel request module, is configured to when user terminal and telephone ordering system carry out voice call by voice channel, and the data channel receiving user terminal or telephone ordering system sets up request;

Path Setup module, is configured to set up data channel with user terminal and telephone ordering system respectively according to Path Setup request;

Page forwarding module, the article ordering page being configured to telephone ordering system be provided by data channel is transmitted to user terminal, and user terminal is used in call interface, show article ordering page;

Information logging modle, is configured to receive the ordering information of the target item that also recording user terminal is sent by data channel;

Information forwarding module, is configured to, by data channel, the ordering information of target item is transmitted to telephone ordering system.

Optionally, this device also comprises: transfer control module and signal forwarding module;

Transfer control module, is configured to the display control signal that reception telephone ordering system is sent by data channel;

Signal forwarding module, is configured to, by data channel, display control signal is transmitted to user terminal, and user terminal for showing article ordering page according to display control signal on call interface.

According to the 7th aspect of disclosure embodiment, provide a kind of telephone ordering device, this device comprises:

Processor;

For the storer of the executable instruction of storage of processor;

Wherein, processor is configured to:

Article ordering page is shown in call interface;

At the ordering information of article ordering page receiving target article;

According to the eighth aspect of disclosure embodiment, provide a kind of telephone ordering device, this device comprises:

Processor;

For the storer of the executable instruction of storage of processor;

Wherein, processor is configured to:

According to the 9th aspect of disclosure embodiment, provide a kind of telephone ordering device, this device comprises:

Processor;

For the storer of the executable instruction of storage of processor;

Wherein, processor is configured to:

According to the tenth aspect of disclosure embodiment, provide a kind of telephone ordering system, this system comprises: user terminal, telephone ordering system and third party's service platform;

User terminal comprises arbitrary device that fourth aspect and the 7th aspect provide;

Telephone ordering system comprises arbitrary device that the 5th aspect and eighth aspect provide;

Third party's service platform comprises arbitrary device that the 6th aspect and the 9th aspect provide.

The technical scheme that disclosure embodiment provides can comprise following beneficial effect:

Transporting articles ordering page and ordering information is come by setting up data channel between user terminal and telephone ordering system, solve user in correlation technique and only obtain the relevant information of target item by voice channel, the Limited information of the target item that can know, the problem that information acquisition efficiency is lower; Reach user terminal can improve information acquisition efficiency effect by data channel.

Should be understood that, it is only exemplary and explanatory that above general description and details hereinafter describe, and can not limit the disclosure.

Accompanying drawing explanation

Accompanying drawing to be herein merged in instructions and to form the part of this instructions, shows and meets embodiment of the present disclosure, and is used from instructions one and explains principle of the present disclosure.

Figure 1A and Figure 1B is the schematic diagram of two kinds of implementation environments of telephone ordering method according to disclosure embodiment;

Fig. 2 is the method flow diagram of a kind of telephone ordering method according to an exemplary embodiment;

Fig. 3 is the method flow diagram of a kind of telephone ordering method according to another exemplary embodiment;

Fig. 4 is the method flow diagram of a kind of telephone ordering method according to another exemplary embodiment;

Fig. 5 A is the method flow diagram of a kind of telephone ordering method according to another exemplary embodiment;

Fig. 5 B is the schematic diagram according to the article ordering page in Fig. 5 A illustrated embodiment;

Fig. 6 is the method flow diagram of a kind of telephone ordering method according to another exemplary embodiment;

Fig. 7 is the block diagram of a kind of telephone ordering device according to an exemplary embodiment;

Fig. 8 is the block diagram of a kind of telephone ordering device according to another exemplary embodiment;

Fig. 9 is the block diagram of a kind of telephone ordering device according to another exemplary embodiment;

Figure 10 is the block diagram of a kind of telephone ordering device according to another exemplary embodiment;

Figure 11 is the block diagram of a kind of telephone ordering device according to another exemplary embodiment;

Figure 12 is the block diagram of a kind of telephone ordering device according to another exemplary embodiment;

Figure 13 is the block diagram of a kind of telephone ordering device according to an exemplary embodiment;

Figure 14 is the block diagram of a kind of telephone ordering device according to an exemplary embodiment;

Figure 15 is the block diagram of a kind of telephone ordering system according to an exemplary embodiment.

By above-mentioned accompanying drawing, illustrate the embodiment that the disclosure is clear and definite more detailed description will be had hereinafter.These accompanying drawings and text description be not in order to limited by any mode the disclosure design scope, but by reference to specific embodiment for those skilled in the art illustrate concept of the present disclosure.

Embodiment

Here will be described exemplary embodiment in detail, its sample table shows in the accompanying drawings.When description below relates to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawing represents same or analogous key element.Embodiment described in following exemplary embodiment does not represent all embodiments consistent with the disclosure.On the contrary, they only with as in appended claims describe in detail, the example of apparatus and method that aspects more of the present disclosure are consistent.

" voice channel " herein is normally based upon the voice channel in CS (Circuit Switched circuit switching) territory, for carrying out telephone voice traffic.

The passage that " data channel " herein is normally based upon PS (Packet Switch packet switch) territory or is based upon in internet, for carrying out data transmission service.

Please refer to Figure 1A, it illustrates the schematic diagram of a kind of implementation environment of the telephone ordering method that disclosure embodiment provides, this implementation environment comprises: user terminal 110 and telephone ordering system 120;

User terminal 110 has the electronic equipment setting up data channel ability when carrying out voice call, and such as, user terminal 110 is smart mobile phone, the panel computer etc. with telephony feature.

Telephone ordering system 120 has the electronic equipment setting up data channel ability when carrying out voice call.

Voice channel and data channel can be set up between user terminal 110 and telephone ordering system 120.

Please refer to Figure 1B, it illustrates the schematic diagram of the another kind of implementation environment of the telephone ordering method that disclosure embodiment provides, this implementation environment comprises: user terminal 110, telephone ordering system 120 and third-party server 130;

Third party's service platform 130 can be a station server, or the server cluster be made up of some station servers, or a cloud computing service center.

Directly can set up voice channel between user terminal 110 and telephone ordering system 120, and data channel can be set up by third party's service platform 130 between user terminal 110 and telephone ordering system 120.

Fig. 2 is the method flow diagram of a kind of telephone ordering method according to an exemplary embodiment, and the present embodiment is applied in the user terminal 110 shown in Figure 1A with this telephone ordering method and illustrates.This telephone ordering method can comprise following several step:

In step 201, when carrying out voice call with telephone ordering system by voice channel, set up data channel with telephone ordering system.

In step 202., obtain by data channel the article ordering page that telephone ordering system provides.

In step 203, in call interface, article ordering page is shown.

In step 204, at the ordering information of article ordering page receiving target article.

In step 205, by the ordering information of data channel to telephone ordering system feedback target item.

In sum, the telephone ordering method that the present embodiment provides, by setting up the data channel being used for transporting articles ordering page between user terminal and telephone ordering system, solve user in correlation technique and only obtain the relevant information of target item by voice channel, the problem that information acquisition efficiency is lower; Reach user terminal can improve information acquisition efficiency effect by data channel.

Fig. 3 is the method flow diagram of a kind of telephone ordering method according to another exemplary embodiment, and the present embodiment is applied in the telephone ordering system 120 shown in Figure 1A with this telephone ordering method and illustrates.This telephone ordering method can comprise following several step:

In step 301, when carrying out voice call with user terminal by voice channel, data channel is set up with user terminal.

In step 302, provide the article ordering page by data channel to user terminal, user terminal is used in call interface, show article ordering page.

In step 303, received the ordering information of the target item of user terminal feedback by data channel, ordering information is that user terminal sends after the article ordering page receives the ordering information of target item.

In sum, the telephone ordering method that the present embodiment provides, transporting articles ordering page and ordering information is come by setting up data channel between user terminal and telephone ordering system, solve user in correlation technique and only obtain the relevant information of target item by voice channel, the problem that information acquisition efficiency is lower; Reach user terminal can improve information acquisition efficiency effect by data channel.

Fig. 4 is the method flow diagram of a kind of telephone ordering method according to another exemplary embodiment, and the present embodiment is applied in the third party's service platform 130 shown in Figure 1B with this telephone ordering method and illustrates.This telephone ordering method can comprise following several step:

In step 401, when user terminal and telephone ordering system carry out voice call by voice channel, the data channel receiving user terminal or telephone ordering system sets up request.

In step 402, data channel is set up with user terminal and telephone ordering system respectively according to Path Setup request.

In step 403, article ordering page telephone ordering system provided by data channel is transmitted to user terminal, and user terminal is used in call interface, show article ordering page.

In step 404, the ordering information of the target item that also recording user terminal is sent by data channel is received.

In step 405, by data channel, the ordering information of target item is transmitted to telephone ordering system.

In sum, the telephone ordering method that the present embodiment provides, data channel transporting articles ordering page and ordering information is set up with user terminal and telephone ordering system respectively by third party's service platform, solve user in correlation technique and only obtain the relevant information of target item by voice channel, the problem that information acquisition efficiency is lower; Reach user terminal can improve information acquisition efficiency effect by data channel.

Whether two embodiments are divided into be described by third party's service platform according to when setting up data channel below.

The first, user terminal directly and telephone ordering system set up data channel.

The method flow diagram of a kind of telephone ordering method of Fig. 5 A according to another exemplary embodiment, the present embodiment is applied in implementation environment shown in Figure 1A with this telephone ordering method and illustrates.This telephone ordering method can comprise following several step:

In step 501, user terminal, when carrying out voice call with telephone ordering system by voice channel, sets up data channel with telephone ordering system.

User by voice channel to telephone ordering system order item time, directly can set up data channel with telephone ordering system.

In step 502, user terminal checks whether the article ordering page being cached with any version.

User terminal is after establishing data channel with telephone ordering system, can check whether user terminal is cached with the article ordering page of any version, step 503 is performed when being cached with the article ordering page of any version, send the instruction of the article ordering page to be received when not being cached with the article ordering page of any version to telephone ordering system, and perform step 505.

In step 503, user terminal sends version by data channel to telephone ordering system and obtains request.

User terminal, when being cached with the article ordering page of any version, can sending version by data channel to telephone ordering system and obtain request.

In step 504, telephone ordering system is to the latest edition number of the user terminal feedback article ordering page.

Telephone ordering system, can by the latest edition number of data channel to the user terminal feedback article ordering page after the version receiving user terminal transmission obtains request.

In step 505, user terminal judges whether by latest edition number the article ordering page being cached with latest edition.

User terminal receives the latest edition number of the article ordering page that telephone ordering system is fed back by data channel, and judges the local article ordering page whether being cached with latest edition by this latest edition number.

According to the difference of judged result, this step can comprise following two kinds of situations:

1) if user terminal is not cached with the article ordering page of latest edition, then the step being obtained the article ordering page that telephone ordering system provides by data channel is performed;

Namely, when in user terminal, the article ordering page of buffer memory is the history article ordering page, user terminal can send the instruction of the article ordering page to be received to telephone ordering system, and performs step 506.

2) if user terminal is cached with the article ordering page of latest edition, then the step that entertainment service is provided according to article ordering page user oriented in call interface is performed;

If user terminal is cached with the article ordering page of latest edition, then user terminal directly can provide entertainment service according to this article ordering page user oriented, namely performs step 507.

In step 506, telephone ordering system provides the article ordering page by data channel to user terminal.

Telephone ordering system is after the instruction receiving the article ordering page to be received that user terminal sends, the article ordering page can be provided to user terminal, for the ease of being allowed the easier acquisition Item Information of user terminal by data channel, this article ordering page can be the article ordering page of form web page, namely user terminal obtains the article ordering page of the form web page that telephone ordering system provides by data channel, this form web page can be standard with HTML5 (Hyper Text Markup Language5, HTML (Hypertext Markup Language) 5).

According to the difference obtaining article ordering page mode, this step can be divided into three kinds of situations below.

The first situation:

1, user terminal sends the article ordering page by data channel to telephone ordering system and obtains request, and this request can be sent automatically by user terminal, also can be sent by user operation user terminal.

2, telephone ordering system obtains the article ordering page asking to provide form web page to user terminal according to the page, namely after telephone ordering system acceptance obtains request to the article ordering page that user terminal sends, send the article ordering page of form web page to user terminal, user terminal receives the article ordering page of this form web page.

It should be noted that, the article ordering page comprises one or the more than one page according to tree menu structure organization, namely the article ordering page has more than and includes a page, and a series of combination page can be included, so the article ordering page obtains the request that request can be the whole pages directly obtained in the article ordering page; Also can be only for obtaining the request of a page in the article ordering page.

The second situation:

Telephone ordering system pushes the acquisition of information page of form web page to user terminal by data channel.

Namely, the article ordering page sending form web page directly to user terminal is carried out by telephone ordering system, user terminal receives the article ordering page of this form web page, this propelling movement process can be controlled by the contact staff of telephone ordering system, also can send request by voice channel to telephone ordering system by user, telephone ordering system pushes the article ordering page according to this request to user terminal again.

In like manner known, because the article ordering page can comprise more than one or one page, so the whole pages in the article ordering page can push by telephone ordering system in single propelling movement process; Also according to the control of contact staff or user, only the page of in the article ordering page can be pushed in single propelling movement process.

The third situation: this situation is the situation that the first situation above-mentioned combines with the second situation, namely when user terminal obtains the article ordering page, both the article ordering page that the telephone ordering system that accepts that can be passive pushes, also can the acquisition request of the transmission article ordering page initiatively come to obtain the article ordering page from telephone ordering system.

It should be noted that, user terminal is when being cached with the history article ordering page, the part that the article ordering page of latest edition is identical with the history article ordering page can not be received when receiving the article ordering page of latest edition, the judgement information of identical part can comprise in the latest edition number of the article ordering page that user terminal in step 504 obtains, or, first telephone ordering system obtains the version number of the history article ordering page of user terminal buffer memory, the article ordering page of latest edition and the different piece of the history article ordering page is sent to user terminal again according to this version number.The waste reducing the communication resource can be reached like this, accelerate the effect of information acquisition efficiency.

In step 507, user terminal loads with form web page and shows article ordering page in call interface.

User terminal is after the acquisition article ordering page, and in call interface, show this article ordering page, this article ordering page can include the information of article, also can include the information of more than one article.

When the article ordering page is multiple, user terminal can show article ordering page according to the display control signal of user or contact staff, such as: switch the article ordering page of current display.Different according to the triggering personnel of display control signal, the obtain manner of display control signal comprises two kinds below;

First kind of way:

User terminal receives the display control signal that user triggers, and namely send display control signal by user operation user terminal, this signal can be sent by the input on an article ordering page by user.Such as, as shown in Figure 5 B, the page 51 is the homepage of the article ordering page of form web page, the article that this page is corresponding are a kind of mobile phone, this page comprises essential information 52, item parameter 53, consulting 54 and order 55 4 options, user clicks 53, user terminal can switch display article parameter page 53a, and this page has basic parameter 53a1, network formats 53a2, screen display 53a3 and after sale these 4 buttons of guarantee 53a4, click 53a4 and can enter guarantee page 53b after sale.

The second way:

1, telephone ordering system acceptance display and control instruction;

This display and control instruction can be control telephone ordering system by the contact staff of telephone ordering system to send, and also can be sent by the pre-set programs in telephone ordering system.

It should be noted that, contact staff can receive the article ordering page acquisition request of user by voice channel, sending display and control instruction according to this request to sending telephone ordering system.

2, telephone ordering system sends display control signal according to display and control instruction to user terminal;

Display control signal is sent according to this instruction to user terminal after telephone ordering system acceptance to display and control instruction.

3, user terminal receives the display control signal that telephone ordering system sends;

User terminal receives display control signal by data channel.

That is, user terminal can be controlled by user or telephone ordering system at least one party, and in the process of application, user terminal can obtain display control signal by least one mode in above-mentioned two kinds of modes.

After acquisition display control signal, user terminal shows article ordering page according to display control signal on call interface.

In step 508, user terminal is by the ordering information of data channel to telephone ordering system feedback target item.

The article ordering page is after call interface display, and user can obtain Item Information by the article ordering page, at the target item determining to order according to Item Information, and to the ordering information of telephone ordering page feedback target article.

This article ordering information can be fed back by data channel, and this process comprises two sub-steps below:

1) user terminal is at the ordering information of article ordering page receiving target article;

Namely user sends the ordering information of target item at the article ordering page, and in such as Fig. 5 B, user clicks order 55 in the page 51, and user terminal just receives the ordering information of the target item that user sends.

2) user terminal is by the ordering information of data channel to telephone ordering system feedback target item.

This ordering information, after receiving the ordering information of target item, can be sent to telephone ordering system by user terminal, and after telephone ordering system acceptance to this ordering information, this time SUBSCRIBE Operation completes.

In addition, this article ordering information can also feed back to telephone ordering system by voice channel.

It should be added that, the telephone ordering method that this enforcement provides, by judging the article ordering page whether being cached with latest edition in user terminal, and when user terminal is cached with the article ordering page of latest edition, in call interface, directly show the article ordering page of this latest edition, reach the effect of the waste reducing the communication resource.

It should be added that, the telephone ordering method that this enforcement provides, being combined with telephone ordering system by user terminal controls the displaying contents of user terminal, reaches and improves the effect that user obtains the efficiency of Item Information.

The second, user terminal sets up data channel by third party's service platform and telephone ordering system.

The method flow diagram of a kind of telephone ordering method of Fig. 6 according to another exemplary embodiment, the present embodiment is applied in implementation environment shown in Figure 1B with this telephone ordering method and illustrates.This telephone ordering method can comprise following several step:

In step 601, when user terminal and telephone ordering system carry out voice call by voice channel, the data channel that third party's service platform receives user terminal or telephone ordering system sets up request.

When user terminal and telephone ordering system carry out voice call by voice channel, third-party server may receive user terminal send for telephone ordering system set up data channel data channel set up request, or, receive telephone ordering system send for user terminal set up data channel data channel set up request.

In step 602, third party's service platform sets up data channel with user terminal and telephone ordering system respectively according to Path Setup request.

Third party's service platform, after the data channel receiving user terminal or the transmission of third party's service platform sets up request, sets up data channel with user terminal and telephone ordering system respectively.

After data channel is set up, user terminal detects the article ordering page whether being cached with any version, when not being cached with the article ordering page of any version, sending the instruction of the article ordering page to be received by turning to telephone ordering system in third party's service platform and performing step 603.

When being cached with the article ordering page of any version, user terminal obtains the latest edition number of the article ordering page from telephone ordering system through third party's service platform by data channel, and judge whether the article ordering page of buffer memory is latest edition by this version number, when the article ordering page of buffer memory is latest edition, perform step 605, when the article ordering page of user terminal buffer memory is not latest edition, sends the instruction of the article ordering page to be received by turning to telephone ordering system in third party's service platform and perform step 603.

In step 603, telephone ordering system sends the article ordering page by data channel to third party's service platform.

After telephone ordering system acceptance to the instruction of the article ordering page to be received of third party's service platform transfer, send the article ordering page by data channel to third party's service platform.

In step 604, the article ordering page that telephone ordering system is provided by data channel by third party's service platform is transmitted to user terminal.

After third party's service platform receives the article ordering page, this article ordering page repeating is delivered to user terminal, and for the ease of being allowed the easier acquisition Item Information of user terminal by data channel, this article ordering page can be the article ordering page of form web page.

The first situation:

1, user terminal sends the article ordering page by data channel to third party's service platform and obtains request;

2, the article ordering page is obtained request forward to telephone ordering system by third party's service platform;

3, telephone ordering system obtains the article ordering page asking to provide form web page to user terminal according to the page, i.e. telephone ordering system sends the article ordering page of form web page to third party's service platform, and this article ordering page is forwarded to user terminal by third party's service platform.

The second situation:

1, telephone ordering system pushes the acquisition of information page of form web page to third party's service platform by data channel;

2, third party's service platform by the acquisition of information page push of form web page to user terminal.

This propelling movement process can be controlled by the contact staff of telephone ordering system, also can send request by voice channel to telephone ordering system by user, telephone ordering system pushes the article ordering page through third party's service platform to user terminal according to this request again.

The third situation: this situation is the situation that the first situation above-mentioned combines with the second situation, namely, when user terminal obtains the article ordering page, both the article ordering page of passive reception telephone ordering system propelling movement, the acquisition request also initiatively sending the article ordering page to obtain the article ordering page from telephone ordering system.

In step 605, user terminal loads with form web page and shows article ordering page in call interface.

First kind of way: user terminal receives the display control signal that user triggers, and namely send display control signal by user operation user terminal, this signal can be sent by the input on an article ordering page by user.

The second way: 1, telephone ordering system sends display control signal by data channel to third party's service platform;

2, third party's service platform receives the display control signal that telephone ordering system is sent by data channel;

3, display control signal is transmitted to user terminal by data channel by third party's service platform.

4, user terminal receives the display control signal of third party's service platform forwarding by data channel;

That is, user terminal can carry out by user or telephone ordering system at least one party the control that shows.

In step 606, user terminal sends the ordering information of target item to third party's service platform by data channel.

User can obtain the target item information wanting to order by the article ordering page being presented at the form web page of call interface, and utilizing user terminal to send the ordering information of target item to third party's service platform, third party's service platform receives the ordering information of the target item that user terminal is sent by data channel.

It should be noted that, user also can inform the ordering information of contact staff's target item of telephone ordering system by voice channel, and after contact staff obtains this ordering information, this time SUBSCRIBE Operation completes.

In step 607, the ordering information of third party's service platform record object article.

Third party's service platform is after receiving the ordering information of target item, can the ordering information of record object article, the ordering information being recorded in third party's service platform may be used for analyzing the order orientation of multiple user, also can as the voucher of user's order item.

In step 608, the ordering information of target item is transmitted to telephone ordering system by data channel by third party's service platform.

The ordering information of target item, after the ordering information that have recorded target item, can be transmitted to telephone ordering system by data channel by third party's service platform, and telephone ordering system is after the ordering information obtaining this target item, and this time SUBSCRIBE Operation completes.

It should be added that, the telephone ordering method that this enforcement provides, by judging the article ordering page whether being cached with latest edition in user terminal, when user terminal is cached with the article ordering page of latest edition, in call interface, directly show the article ordering page of this latest edition, reach the effect reducing communication resource waste.

Following is disclosure device embodiment, may be used for performing disclosure embodiment of the method.For the details do not disclosed in disclosure device embodiment, please refer to disclosure embodiment of the method.

Fig. 7 is the block diagram of a kind of telephone ordering device 700 according to an exemplary embodiment, and this telephone ordering device 700 can realize becoming the some or all of of the user terminal 110 in Figure 1A by software, hardware or both combinations.This telephone ordering device 700 can comprise: subscriber channel module 710, page acquisition module 720, page display module 730, data obtaining module 740 and information feedback module 750;

Subscriber channel module 710, is configured to, when carrying out voice call with telephone ordering system by voice channel, set up data channel with telephone ordering system;

Page acquisition module 720, is configured to the article ordering page provided by data channel acquisition telephone ordering system;

Page display module 730, is configured in call interface, show article ordering page;

Data obtaining module 740, is configured to the ordering information at article ordering page receiving target article;

Information feedback module 750, is configured to by the ordering information of data channel to telephone ordering system feedback target item.

In sum, the telephone ordering device that the present embodiment provides, transporting articles ordering page and ordering information is come by setting up data channel between user terminal and telephone ordering system, solve user in correlation technique and only obtain the relevant information of target item by voice channel, the problem that information acquisition efficiency is lower; Reach user terminal can improve information acquisition efficiency effect by data channel.

Fig. 8 is the block diagram of a kind of telephone ordering device 700 according to another exemplary embodiment, and this telephone ordering device 700 can realize becoming the some or all of of the user terminal 110 in Figure 1B by software, hardware or both combinations.This telephone ordering device 700 can comprise: subscriber channel module 710, page acquisition module 720, page display module 730, data obtaining module 740 and information feedback module 750;

Optionally, page acquisition module 720, comprising:

Webpage obtains submodule 721, is configured to the article ordering page provided with form web page by data channel acquisition telephone ordering system.

Optionally, webpage obtains submodule 721, comprising: request sends submodule 721a and webpage receives submodule 721b, and/or, push and receive submodule 721c;

Request sends submodule 721a, is configured to send the page by data channel to telephone ordering system and obtains request;

Webpage receives submodule 721b, is configured to receive telephone ordering system obtains the form web page of the request feedback article ordering page according to the page;

Push and receive submodule 721c, be configured to the article ordering page being received the form web page that telephone ordering system pushes by data channel.

Optionally, page display module 730, comprising:

Web displaying submodule 731, is configured to carrying out, on the call interface of voice call, loading and show article ordering page with form web page with telephone ordering system.

Optionally, web displaying submodule 731, comprising: user controls submodule 731a, and/or, attend a banquet and control submodule 731b, and, control display sub-module 731c;

User controls submodule 731a, is configured to the display control signal that reception user triggers;

Attend a banquet and control submodule 731b, be configured to the display control signal receiving the transmission of telephone ordering system;

Control display sub-module 731c, be configured on call interface, show article ordering page according to display control signal.

Optionally, subscriber channel module 710, comprising: the direct-connected submodule 711 of user, or, user's rotor module 712;

The direct-connected submodule 711 of user, is configured to directly and telephone ordering system sets up data channel;

User's rotor module 712, is configured between local terminal and telephone ordering system, set up data channel by third party's service platform.

Optionally, this device also comprises: request sending module 760, version receiver module 770 and buffer memory judge module 780;

Request sending module 760, is configured to send version by data channel to telephone ordering system and obtains request;

Version receiver module 770, is configured to the latest edition number receiving the article ordering page that telephone ordering system is fed back by data channel;

Buffer memory judge module 780, is configured to the article ordering page judging whether to be cached with latest edition by latest edition number;

Page acquisition module 720, is configured to when not being cached with the article ordering page, performs the step being obtained the article ordering page that telephone ordering system provides by data channel;

Page display module 730, is configured to, when being cached with the article ordering page, perform the step showing article ordering page in call interface.

It should be added that, the telephone ordering device that this enforcement provides, by judging the article ordering page whether being cached with latest edition in user terminal, when user terminal is cached with the article ordering page of latest edition, in call interface, directly show the article ordering page of this latest edition, reach the effect reducing communication resource waste.

It should be added that, the telephone ordering device that this enforcement provides, being combined with telephone ordering system by user terminal controls the displaying contents of user terminal, reaches and improves the effect that user obtains the efficiency of Item Information.

Fig. 9 is the block diagram of a kind of telephone ordering device 900 according to another exemplary embodiment, and this telephone ordering device 900 can realize becoming the some or all of of the telephone ordering system 120 in Figure 1A by software, hardware or both combinations.This telephone ordering device 900 can comprise: channel module 910 of attending a banquet, the page provide module 920 and feedback receive module 930;

Attending a banquet channel module 910, being configured to, when carrying out voice call with user terminal by voice channel, set up data channel with user terminal;

The page provides module 920, and being configured to provides the article ordering page by data channel to user terminal, and user terminal is used in call interface, show article ordering page;

Feedback receive module 930, be configured to the ordering information of the target item being received user terminal feedback by data channel, ordering information is that user terminal sends after the article ordering page receives the ordering information of target item.

Figure 10 is the block diagram of a kind of telephone ordering device 900 according to another exemplary embodiment, and this telephone ordering device 900 can realize becoming the some or all of of the telephone ordering system 120 in Figure 1B by software, hardware or both combinations.This telephone ordering device 900 can comprise: channel module 910 of attending a banquet, the page provide module 920 and feedback receive module 930;

Optionally, the page provides module 920, comprising:

Webpage provides submodule 921, and being configured to provides the article ordering page with form web page to user terminal by data channel.

Optionally, webpage provides submodule 921, comprising: request receiving submodule 921a and request feedback submodule 921b, and/or, Web page push submodule 921c;

Request receiving submodule 921a, the page being configured to be received by data channel user terminal transmission obtains request;

Request feedback submodule 921b, is configured to obtain request according to the page and provides the article ordering page with form web page to user terminal;

Web page push submodule 921c, is configured to the article ordering page being pushed form web page by data channel to user terminal.

Optionally, this device also comprises: control receiver module 940 and signal transmitting module 950;

Control receiver module 940, be configured to receive display and control instruction;

Signal transmitting module 950, be configured to send display control signal according to display and control instruction to user terminal, user terminal for showing article ordering page according to display control signal on call interface.

Optionally, channel module 910 of attending a banquet, comprising: direct-connected submodule 911 of attending a banquet, or, rotor module 912 of attending a banquet;

To attend a banquet direct-connected submodule 911, to be configured to directly and user terminal sets up data channel;

To attend a banquet rotor module 912, be configured between local terminal and user terminal, set up data channel by third party's service platform.

Optionally, this device also comprises: request receiving module 960 and version feedback module 970;

Request receiving module 960, is configured to the version acquisition request that reception user terminal is sent by data channel;

Version feedback module 970, be configured to the latest edition number to the user terminal feedback article ordering page, when user terminal is used for detecting according to latest edition number the article ordering page being cached with latest edition number, directly in call interface, show article ordering page.

Figure 11 is the block diagram of a kind of telephone ordering device 1100 according to another exemplary embodiment, and this telephone ordering device 1100 can realize becoming the some or all of of the third party's service platform 130 in Figure 1B by software, hardware or both combinations.This telephone ordering device 1100 can comprise: channel request module 1110, Path Setup module 1120, page forwarding module 1130, information logging modle 1140 and information forwarding module 1150;

Channel request module 1110, is configured to when user terminal and telephone ordering system carry out voice call by voice channel, and the data channel receiving user terminal or telephone ordering system sets up request;

Path Setup module 1120, is configured to set up data channel with user terminal and telephone ordering system respectively according to Path Setup request;

Page forwarding module 1130, the article ordering page being configured to telephone ordering system be provided by data channel is transmitted to user terminal, and user terminal is used in call interface, show article ordering page;

Information logging modle 1140, is configured to receive the ordering information of the target item that also recording user terminal is sent by data channel;

Information forwarding module 1150, is configured to, by data channel, the ordering information of target item is transmitted to telephone ordering system.

Figure 12 is the block diagram of a kind of telephone ordering device 1100 according to another exemplary embodiment, and this telephone ordering device 1100 can realize becoming the some or all of of the third party's service platform 130 in Figure 1B by software, hardware or both combinations.This telephone ordering device 1100 can comprise: channel request module 1110, Path Setup module 1120, page forwarding module 1130, information logging modle 1140 and information forwarding module 1150;

Optionally, this device also comprises: transfer control module 1160 and signal forwarding module 1170;

Transfer control module 1160, is configured to the display control signal that reception telephone ordering system is sent by data channel;

Signal forwarding module 1170, is configured to, by data channel, display control signal is transmitted to user terminal, and user terminal for showing article ordering page according to display control signal on call interface.

It should be added that, the telephone ordering device that this enforcement provides, by voice channel and data channel two kinds of modes to the ordering information of telephone ordering system feedback target item, reach the effect facilitating user to carry out article ordering.

About the device in above-described embodiment, wherein the concrete mode of modules executable operations has been described in detail in about the embodiment of the method, will not elaborate explanation herein.

Figure 13 be according to an exemplary embodiment a kind of in telephone ordering as the block diagram of the device 1300 of user terminal.Such as, device 1300 can be mobile phone, computing machine, digital broadcast terminal, messaging devices, game console, tablet device, Medical Devices, body-building equipment, personal digital assistant etc.

With reference to Figure 13, device 1300 can comprise following one or more assembly: processing components 1302, storer 1304, power supply module 1306, multimedia groupware 1308, audio-frequency assembly 1310, the interface 1312 of I/O (I/O), sensor module 1314, and communications component 1316.

The integrated operation of the usual control device 1300 of processing components 1302, such as with display, call, data communication, camera operation and record operate the operation be associated.Processing components 1302 can comprise one or more processor 1320 to perform instruction, to complete all or part of step of above-mentioned method.In addition, processing components 1302 can comprise one or more module, and what be convenient between processing components 1302 and other assemblies is mutual.Such as, processing components 1302 can comprise multi-media module, mutual with what facilitate between multimedia groupware 1308 and processing components 1302.

Storer 1304 is configured to store various types of data to be supported in the operation of device 1300.The example of these data comprises for any application program of operation on device 1300 or the instruction of method, contact data, telephone book data, message, picture, video etc.Storer 1304 can be realized by the volatibility of any type or non-volatile memory device or their combination, as static RAM (SRAM), Electrically Erasable Read Only Memory (EEPROM), Erasable Programmable Read Only Memory EPROM (EPROM), programmable read only memory (PROM), ROM (read-only memory) (ROM), magnetic store, flash memory, disk or CD.

The various assemblies that power supply module 1306 is device 1300 provide electric power.Power supply module 1306 can comprise power-supply management system, one or more power supply, and other and the assembly generating, manage and distribute electric power for device 1300 and be associated.

Multimedia groupware 1308 is included in the screen providing an output interface between device 1300 and user.In certain embodiments, screen can comprise liquid crystal display (LCD) and touch panel (TP).If screen comprises touch panel, screen may be implemented as touch-screen, to receive the input signal from user.Touch panel comprises one or more touch sensor with the gesture on sensing touch, slip and touch panel.Touch sensor can the border of not only sensing touch or sliding action, but also detects the duration relevant with touch or slide and pressure.In certain embodiments, multimedia groupware 1308 comprises a front-facing camera and/or post-positioned pick-up head.When device 1300 is in operator scheme, during as screening-mode or video mode, front-facing camera and/or post-positioned pick-up head can receive outside multi-medium data.Each front-facing camera and post-positioned pick-up head can be fixing optical lens systems or have focal length and optical zoom ability.

Audio-frequency assembly 1310 is configured to export and/or input audio signal.Such as, audio-frequency assembly 1310 comprises a microphone (MIC), and when device 1300 is in operator scheme, during as call model, logging mode and speech recognition mode, microphone is configured to receive external audio signal.The sound signal received can be stored in storer 1304 further or be sent via communications component 1316.In certain embodiments, audio-frequency assembly 1310 also comprises a loudspeaker, for output audio signal.

I/O interface 1312 is for providing interface between processing components 1302 and peripheral interface module, and above-mentioned peripheral interface module can be keyboard, some striking wheel, button etc.These buttons can include but not limited to: home button, volume button, start button and locking press button.

Sensor module 1314 comprises one or more sensor, for providing the state estimation of various aspects for device 1300.Such as, sensor module 1314 can detect the opening/closing state of device 1300, the relative positioning of assembly, such as assembly is display and the keypad of device 1300, the position of all right pick-up unit 1300 of sensor module 1314 or device 1300 assemblies changes, the presence or absence that user contacts with device 1300, the temperature variation of device 1300 orientation or acceleration/deceleration and device 1300.Sensor module 1314 can comprise proximity transducer, be configured to without any physical contact time detect near the existence of object.Sensor module 1314 can also comprise optical sensor, as CMOS or ccd image sensor, for using in imaging applications.In certain embodiments, this sensor module 1314 can also comprise acceleration transducer, gyro sensor, Magnetic Sensor, pressure transducer or temperature sensor.

Communications component 1316 is configured to the communication being convenient to wired or wireless mode between device 1300 and other equipment.Device 1300 can access the wireless network based on communication standard, as WiFi, 2G or 3G, or their combination.In one exemplary embodiment, communications component 1316 receives from the broadcast singal of external broadcasting management system or broadcast related information via broadcast channel.In one exemplary embodiment, communications component 1316 also comprises near-field communication (NFC) module, to promote junction service.Such as, can based on radio-frequency (RF) identification (RFID) technology in NFC module, Infrared Data Association (IrDA) technology, ultra broadband (UWB) technology, bluetooth (BT) technology and other technologies realize.

In the exemplary embodiment, device 1300 can be realized, for performing said method by one or more application specific integrated circuit (ASIC), digital signal processor (DSP), digital signal processing appts (DSPD), programmable logic device (PLD) (PLD), field programmable gate array (FPGA), controller, microcontroller, microprocessor or other electronic components.

In the exemplary embodiment, additionally provide a kind of non-transitory computer-readable recording medium comprising instruction, such as, comprise the storer 1304 of instruction, above-mentioned instruction can perform said method by the processor 1320 of device 1300.Such as, non-transitory computer-readable recording medium can be ROM, random access memory (RAM), CD-ROM, tape, floppy disk and optical data storage devices etc.

A kind of non-transitory computer-readable recording medium, when the instruction in storage medium is performed by the processor of device 1300, the telephone ordering method making device 1300 can perform above-mentioned any embodiment to provide.

Figure 14 is the block diagram of a kind of device 1400 for telephone ordering according to an exemplary embodiment.Such as, device 1400 may be provided in telephone ordering system or third party's service platform.With reference to Figure 14, device 1400 comprises processing components 1422, and it comprises one or more processor further, and the memory resource representated by storer 1432, such as, for storing the instruction that can be performed by processing element 1422, application program.The application program stored in storer 1432 can comprise each module corresponding to one group of instruction one or more.In addition, processing components 1422 is configured to perform instruction, to perform above-mentioned telephone ordering method.

Device 1400 can also comprise the power management that a power supply module 1426 is configured to actuating unit 1400, and a wired or wireless network interface 1450 is configured to device 1400 to be connected to network, and input and output (I/O) interface 1458.Device 1400 can operate the operating system based on being stored in storer 1432, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM or similar.

Please refer to Figure 15, it illustrates the schematic diagram of the telephone ordering system that disclosure embodiment provides, this system comprises user terminal 1510, phone agent's system 1530 and third party's service platform 1550;

User terminal 1510 comprises the arbitrary device in the device shown in the device shown in the device shown in Fig. 7, Fig. 8 and Figure 13;

Phone agent's system 1530 comprises the arbitrary device in the device shown in the device shown in the device shown in Fig. 9, Figure 10 and Figure 14;

Third party's service platform 1550 comprises the arbitrary device in the device shown in the device shown in the device shown in Figure 11, Figure 12 and Figure 14.

Those skilled in the art, at consideration instructions and after putting into practice invention disclosed herein, will easily expect other embodiment of the present disclosure.The application is intended to contain any modification of the present disclosure, purposes or adaptations, and these modification, purposes or adaptations are followed general principle of the present disclosure and comprised the undocumented common practise in the art of the disclosure or conventional techniques means.Instructions and embodiment are only regarded as exemplary, and true scope of the present disclosure and spirit are pointed out by claim below.

Should be understood that, the disclosure is not limited to precision architecture described above and illustrated in the accompanying drawings, and can carry out various amendment and change not departing from its scope.The scope of the present disclosure is only limited by appended claim.

Claims

1. a telephone ordering method, is characterized in that, described method comprises:

When carrying out voice call with telephone ordering system by voice channel, set up data channel with described telephone ordering system;

The article ordering page that described telephone ordering system provides is obtained by described data channel;

The described article ordering page is shown in call interface;

At the ordering information of described article ordering page receiving target article;

By the ordering information of described data channel to target item described in described telephone ordering system feedback.

2. method according to claim 1, is characterized in that, describedly obtains by described data channel the article ordering page that described telephone ordering system provides, and comprising:

The article ordering page that described telephone ordering system provides with form web page is obtained by described data channel.

3. method according to claim 2, is characterized in that, describedly obtains by described data channel the article ordering page that described telephone ordering system provides with form web page, comprising:

Send the page by described data channel to described telephone ordering system and obtain request; Receive described telephone ordering system obtains the form web page of the request feedback described article ordering page according to the described page;

And/or,

The described article ordering page of the form web page that described telephone ordering system pushes is received by described data channel.

4. according to the method in claim 2 or 3, it is characterized in that, the described article ordering page comprises one or the more than one page according to tree menu structure organization.

5. according to the method in claim 2 or 3, it is characterized in that, describedly in call interface, show the described article ordering page, comprising:

Carrying out on the call interface of voice call with described telephone ordering system, loading with form web page and show the described article ordering page.

6. method according to claim 5, is characterized in that, is describedly carrying out on the call interface of voice call with described telephone ordering system, loads and shows the described article ordering page, comprising with form web page:

Receive the display control signal that user triggers, and/or, receive the display control signal that described telephone ordering system sends;

On described call interface, the described article ordering page is shown according to described display control signal.

7., according to the arbitrary described method of claims 1 to 3, it is characterized in that, described and described telephone ordering system sets up data channel, comprising:

Directly set up described data channel with described telephone ordering system;

Or,

Between local terminal and described telephone ordering system, described data channel is set up by third party's service platform.

8., according to the arbitrary described method of claims 1 to 3, it is characterized in that, described method also comprises:

Send version by described data channel to described telephone ordering system and obtain request;

Receive the latest edition number of the described article ordering page that described telephone ordering system is fed back by described data channel;

The described article ordering page being cached with latest edition is judged whether by described latest edition number;

If be not cached with the described article ordering page, then perform the described step being obtained the article ordering page that described telephone ordering system provides by described data channel;

If be cached with the described article ordering page, then in call interface, show the step of the described article ordering page described in performing.

9. a telephone ordering method, is characterized in that, described method comprises:

When carrying out voice call with user terminal by voice channel, set up data channel with described user terminal;

There is provided the article ordering page by described data channel to described user terminal, described user terminal is used in call interface, show the described article ordering page;

Received the ordering information of the described target item of described user terminal feedback by described data channel, described ordering information is that described user terminal sends after the described article ordering page receives the ordering information of described target item.

10. method according to claim 9, is characterized in that, describedly provides the article ordering page by described data channel to described user terminal, comprising:

The described article ordering page is provided with form web page to described user terminal by described data channel.

11. methods according to claim 10, is characterized in that, describedly provide the described article ordering page with form web page to described user terminal by described data channel, comprising:

The page being received the transmission of described user terminal by described data channel obtains request; The described article ordering page asking to provide form web page to described user terminal is obtained according to the described page;

And/or,

Pushed the described article ordering page of form web page to described user terminal by described data channel.

12. methods according to claim 10 or 11, it is characterized in that, the described article ordering page comprises one or the more than one page according to tree menu structure organization.

13. according to the arbitrary described method of claim 9 to 11, and it is characterized in that, described method also comprises:

Receive display and control instruction;

Send display control signal according to described display and control instruction to described user terminal, described user terminal for showing the described article ordering page according to described display control signal on call interface.

14. according to the arbitrary described method of claim 9 to 11, and it is characterized in that, described and described user terminal sets up data channel, comprising:

Directly set up described data channel with described user terminal;

Or,

Between local terminal and described user terminal, described data channel is set up by third party's service platform.

15. according to the arbitrary described method of claim 9 to 11, and it is characterized in that, described method also comprises:

Receive the version acquisition request that described user terminal is sent by described data channel;

The latest edition number of the described article ordering page is fed back to described user terminal, when described user terminal is used for detecting according to described latest edition number the described article ordering page being cached with latest edition number, in call interface, directly show the described article ordering page.

16. 1 kinds of telephone ordering methods, is characterized in that, described method comprises:

When user terminal and telephone ordering system carry out voice call by voice channel, the data channel receiving described user terminal or described telephone ordering system sets up request;

Data channel is set up with described user terminal and described telephone ordering system respectively according to described Path Setup request;

By described data channel, the article ordering page that described telephone ordering system provides is transmitted to described user terminal, described user terminal is used in call interface, show the described article ordering page;

Receive and record the ordering information of the target item that described user terminal is sent by described data channel;

By described data channel, the ordering information of described target item is transmitted to described telephone ordering system.

17. methods according to claim 16, is characterized in that, described method also comprises:

Receive the display control signal that described telephone ordering system is sent by described data channel;

By described data channel, described display control signal is transmitted to described user terminal, described user terminal for showing the described article ordering page according to described display control signal on call interface.

18. 1 kinds of telephone ordering devices, is characterized in that, described device comprises:

Subscriber channel module, is configured to when carrying out voice call with telephone ordering system by voice channel, sets up data channel with described telephone ordering system;

Page acquisition module, is configured to obtain by described data channel the article ordering page that described telephone ordering system provides;

Page display module, is configured in call interface, show the described article ordering page;

Data obtaining module, is configured to the ordering information at described article ordering page receiving target article;

Information feedback module, is configured to by the ordering information of described data channel to target item described in described telephone ordering system feedback.

19. devices according to claim 18, is characterized in that, described page acquisition module, comprising:

Webpage obtains submodule, is configured to obtain by described data channel the article ordering page that described telephone ordering system provides with form web page.

20. devices according to claim 19, is characterized in that, described webpage obtains submodule, comprising: request sends submodule and webpage receives submodule, and/or, push and receive submodule;

Described request sends submodule, is configured to send the page by described data channel to described telephone ordering system and obtains request;

Described webpage receives submodule, is configured to receive described telephone ordering system obtains the form web page of the request feedback described article ordering page according to the described page;

Described propelling movement receives submodule, is configured to the described article ordering page being received the form web page that described telephone ordering system pushes by described data channel.

21. devices according to claim 19 or 20, it is characterized in that, the described article ordering page comprises one or the more than one page according to tree menu structure organization.

22. devices according to claim 19 or 20, it is characterized in that, described page display module, comprising:

Web displaying submodule, is configured to carrying out on the call interface of voice call with described telephone ordering system, loads and show the described article ordering page with form web page.

23. devices according to claim 22, is characterized in that, described web displaying submodule, comprising: user controls submodule, and/or, control submodule of attending a banquet, and, control display sub-module;

Described user controls submodule, is configured to the display control signal that reception user triggers;

Described control submodule of attending a banquet, is configured to the display control signal receiving the transmission of described telephone ordering system;

Described control display sub-module, is configured on described call interface, show the described article ordering page according to described display control signal.

24. according to claim 18 to 20 arbitrary described devices, and it is characterized in that, described subscriber channel module, comprising: the direct-connected submodule of user, or, user's rotor module;

The direct-connected submodule of described user, is configured to directly set up described data channel with described telephone ordering system;

Described user's rotor module, is configured between local terminal and described telephone ordering system, set up described data channel by third party's service platform.

25. according to claim 18 to 20 arbitrary described devices, and it is characterized in that, described device also comprises: request sending module, version receiver module and buffer memory judge module;

Described request sending module, is configured to send version by described data channel to described telephone ordering system and obtains request;

Described version receiver module, is configured to the latest edition number receiving the described article ordering page that described telephone ordering system is fed back by described data channel;

Described buffer memory judge module, is configured to the described article ordering page judging whether to be cached with latest edition by described latest edition number;

Described page acquisition module, is configured to when not being cached with the described article ordering page, performs the described step being obtained the article ordering page that described telephone ordering system provides by described data channel;

Described page display module, is configured to when being cached with the described article ordering page, shows the step of the described article ordering page described in performing in call interface.

26. 1 kinds of telephone ordering devices, is characterized in that, described device comprises:

Attending a banquet channel module, being configured to, when carrying out voice call with user terminal by voice channel, set up data channel with described user terminal;

The page provides module, and being configured to provides the article ordering page by described data channel to described user terminal, and described user terminal is used in call interface, show the described article ordering page;

Feedback receive module, be configured to the ordering information of the described target item being received described user terminal feedback by described data channel, described ordering information is that described user terminal sends after the described article ordering page receives the ordering information of described target item.

27. devices according to claim 26, is characterized in that, the described page provides module, comprising:

Webpage provides submodule, and being configured to provides the described article ordering page with form web page to described user terminal by described data channel.

28. devices according to claim 27, is characterized in that, described webpage provides submodule, comprising: request receiving submodule and request feedback submodule, and/or, Web page push submodule;

Described request receives submodule, and the page being configured to be received by described data channel the transmission of described user terminal obtains request;

Described request feedback submodule, is configured to obtain request according to the described page and provides the described article ordering page with form web page to described user terminal;

Described Web page push submodule, is configured to the described article ordering page being pushed form web page by described data channel to described user terminal.

29. devices according to claim 27 or 28, it is characterized in that, the described article ordering page comprises one or the more than one page according to tree menu structure organization.

30. according to the arbitrary described device of claim 26 to 28, and it is characterized in that, described device also comprises: control receiver module and signal transmitting module;

Described control receiver module, is configured to receive display and control instruction;

Described signal transmitting module, be configured to send display control signal according to described display and control instruction to described user terminal, described user terminal for showing the described article ordering page according to described display control signal on call interface.

31., according to the arbitrary described device of claim 26 to 28, is characterized in that, described in attend a banquet channel module, comprising: direct-connected submodule of attending a banquet, or, rotor module of attending a banquet;

Described direct-connected submodule of attending a banquet, is configured to directly set up described data channel with described user terminal;

Described rotor module of attending a banquet, is configured between local terminal and described user terminal, set up described data channel by third party's service platform.

32. according to the arbitrary described device of claim 26 to 28, and it is characterized in that, described device also comprises: request receiving module and version feedback module;

Described request receiver module, is configured to receive the version that described user terminal sent by described data channel and obtains request;

Described version feedback module, be configured to the latest edition number feeding back the described article ordering page to described user terminal, when described user terminal is used for detecting according to described latest edition number the described article ordering page being cached with latest edition number, in call interface, directly show the described article ordering page.

33. 1 kinds of telephone ordering devices, is characterized in that, described device comprises:

Channel request module, is configured to when user terminal and telephone ordering system carry out voice call by voice channel, and the data channel receiving described user terminal or described telephone ordering system sets up request;

Path Setup module, is configured to set up data channel with described user terminal and described telephone ordering system respectively according to described Path Setup request;

Page forwarding module, is configured to, by described data channel, the article ordering page that described telephone ordering system provides is transmitted to described user terminal, and described user terminal is used in call interface, show the described article ordering page;

Information logging modle, is configured to receive and records the ordering information of the target item that described user terminal is sent by described data channel;

Information forwarding module, is configured to, by described data channel, the ordering information of described target item is transmitted to described telephone ordering system.

34. devices according to claim 33, is characterized in that, described device also comprises: transfer control module and signal forwarding module;

Described transfer control module, is configured to receive the display control signal that described telephone ordering system is sent by described data channel;

Described signal forwarding module, is configured to, by described data channel, described display control signal is transmitted to described user terminal, and described user terminal for showing the described article ordering page according to described display control signal on call interface.

35. 1 kinds of telephone ordering devices, is characterized in that, comprising:

Processor;

For storing the storer of the executable instruction of described processor;

Wherein, described processor is configured to:

The described article ordering page is shown in call interface;

36. 1 kinds of telephone ordering devices, is characterized in that, comprising:

Processor;

For storing the storer of the executable instruction of described processor;

Wherein, described processor is configured to:

37. 1 kinds of telephone ordering devices, is characterized in that, comprising:

Processor;

For storing the storer of the executable instruction of described processor;

Wherein, described processor is configured to:

38. 1 kinds of telephone ordering systems, is characterized in that, described system comprises: user terminal, telephone ordering system and third party's service platform;

Described user terminal comprises arbitrary described device in claim 18 to 25 and 35;

Described telephone ordering system comprises arbitrary described device in claim 26 to 32 and 36;

Described third party's service platform comprises arbitrary described device in claim 33 to 44 and 37.