CN104200324A - Business knowledge management based configuration management method - Google Patents
Business knowledge management based configuration management method Download PDFInfo
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- CN104200324A CN104200324A CN201410443335.0A CN201410443335A CN104200324A CN 104200324 A CN104200324 A CN 104200324A CN 201410443335 A CN201410443335 A CN 201410443335A CN 104200324 A CN104200324 A CN 104200324A
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Abstract
The invention discloses a business knowledge management based configuration management method. The business knowledge management based configuration management method comprises the steps of: defining business requirements, a business process and a business model through data information stored in a knowledge base module, filtering, analyzing and matching through a rule engine to obtain business data, and uploading to obtain a business configuration item; inputting the business configuration item and an IT resource configuration item into a relational database module to obtain a relationship between the business configuration item and the IT resource configuration item; modeling based on the business data, the business configuration item and the IT resource configuration item to obtain the business model of the knowledge base module; analyzing and calling the business configuration item and the business model of the knowledge base module through the rule engine, and combining with the execution of an IT business model and a resource configuration item of a configuration management database module to obtain a configuration data management system of the business management and system running data. The business knowledge management based configuration management method improves availability and stability of an IT system.
Description
Technical field
The invention belongs to computer realm, relate to a kind of configuring management method based on professional knowledge management.
Background technology
Along with informationalized develop rapidly, IT infosystem scale is increasingly huge, and infosystem is set up according to business development demand, supporting business and daily management.For ensureing the lasting available, reliable of business, need to strengthen and the management intensity of guarantee information system to business.Traditional service-oriented management of system O&M, has cut apart the business relations between various resources, makes system management be absorbed in the passive management to ample resources, has departed from the demand of service management department.From the angle of business development and management, by system O&M realize to the general management of these business and deeply monitoring become and ensure stable, the safety of operation system, the important leverage of reliability service.
Since entering the information age, the management of infosystem has roughly been experienced to the stages such as management, the management to flow process and the management to O&M to equipment, and to operation management transition.Operation belongs to business, and that the docking of service logic and applied logic need to adopt is unified, the framework of compatible business model and service model.Need to improve configuration management scope and instrument.Review with guarantee business and the two-way of IT system information.
And Configuration Management Database (CMDB) (CMDB) is by managing I T flow process, the management functions such as incident management (fault management), issue management, configuration management, change/release management, configuration management and personnel, flow process and technology are organically combined, management, monitoring and examination are organically combined, promote overall operation management level.
But there is following problem in existing Configuration Management Database (CMDB) (CMDB):
In the time of the information of collection, can in the time that being entered into Configuration Management Database (CMDB) (CMDB), data there is error in data, form wrong service view, reduce work efficiency; Based on use scenes, definition service management demand, there is no explanation and is connected for how supporting user business is carried out, and there is no response and the feedback of realization to business demand; Provide service based on IT service model, do not consider collection, analysis, storage and the distribution of business information, its configuration item does not comprise business information.
The present invention comes from " Electronic Development of Information Industry Projects With Nsfc Aid " " the infosystem long-distance intelligent Fault Diagnostic Expert System research and development of ITSS and application demonstrative project " authentication code: wealth is built [2012] No. 380, Ministry of Industry and Information's wealth [2012] No. 407.
Summary of the invention
The object of the invention is the problem existing for existing Configuration Management Database (CMDB) (CMDB), set up the Configuration Management Database (CMDB) (CMDB) in conjunction with knowledge base and relational database (RDB), provide a kind of configuring management method based on professional knowledge management, for improving the interactive of service application and system monitoring.
The inventive method, the Configuration Management Database (CMDB) of structure based on professional knowledge storehouse is with respect to traditional Configuration Management Database (CMDB) module, aspect system data processing, increase relation data library module (RDB), for underlying device and system data are filtered, analyzed and mate, ensure accuracy and the consistance of Configuration Management Database (CMDB) module (CMDB) to the synchronous data of relation data library module (RDB).Multiple links such as business demand analysis, operation flow definition, business model, the foundation of business information configuration item, business configuration item and the foundation of system configuration item corresponding relation aspect business data processing, are increased.
The inventive method is based on following system, and this system comprises base module, relation data library module, Configuration Management Database (CMDB) module; An output terminal of base module is connected with the input end signal of relation data library module, and another output terminal is connected with an input end signal of Configuration Management Database (CMDB) module; The output terminal of relation data library module is connected with another input end signal of Configuration Management Database (CMDB) module;
The inventive method specifically comprises the following steps:
Step (1). the data message storing by base module defines business demand, operation flow and three information of business model, and by regulation engine, business demand data, operation flow data and business model information are filtered, analyzed and mates, obtain business datum;
The data message that described base module stores mainly comprises knowledge catalogue and resource data;
Step (2). the business datum obtaining according to step (1), loads and obtains business configuration item; Business configuration item, IT resource distribution item are inputed to relation data library module, obtain the relation of business configuration item and IT resource distribution item;
Described business configuration item refers to each equipment or the system in service management;
Step (3). the relation of business datum, business configuration item and the IT resource distribution item obtaining according to step (1) is carried out modeling, obtains the business model of base module;
Described IT resource distribution item refers to each equipment or the system in IT resource management;
Step (4). service is resolved, calls and carried out to the business configuration item of base module, business model by regulation engine and be combined with the IT of Configuration Management Database (CMDB) module service model, resource distribution item, obtain the configuration data management mechanism of service management and system service data.
For event and the warning information of operation system and IT infrastructure feedback, according to the configuration data management mechanism of service management and system service data, dependence between decision node, fast positioning service and equipment failure root.
The inventive method makes to promote IT O&M Service Management scope to expand service layer to by equipment control aspect, realizes the two-way interaction of information flow, and event can be carried out two-way tracing management to IT infrastructure by business.This contributes to ensure better the normal operation of business, promotes availability and the stability of IT system.In traditional CMDB administrative mechanism, introduce knowledge base, strengthen verification to system and facility information, guarantee information accurately with consistent.Strengthen identification and management to business demand simultaneously, define and the setting of corresponding configuration item by operation layer, business and IT system relation closely, promotes IT operation management and develops to Top-layer Design Method and operation.By research and the enforcement of gordian technique and core methed, under the prerequisite guaranteeing service quality, shorten service time, improve efficiency of service, reduce service cost, guiding O&M business, to the high-end future development of value chain, promotes the core competitiveness of tissue.
Brief description of the drawings
Fig. 1 is the schematic flow sheet of embodiment 1;
Fig. 2 is the schematic flow sheet of embodiment 2.
Embodiment
For further analysis to the present invention below in conjunction with specific embodiment.
Embodiment 1: financial business application example (as shown in Figure 1)
1. capturing service line, business function information:
Service line comprises Net silver service, financial service.
Business function comprises the prompting of bill note, Web bank website, loan sale, customer service etc.
2. build use scenes
Hardware: web server, application server, database server, storage, switch;
Software: operating system, database, middleware, application software;
System logic relation: Web bank--overall customer database--loan is sold.
3. definition operation flow, IT Service Management flow process;
Operation flow: note transmission flow, loan flow process, customer service flow process;
IT Service Management flow process: incident management, issue management, change management, configuration management etc.
4. definition potential problems demand, asset management demand;
The scope of potential problems: business can identification, service availability, System Operation state and pattern.
The specification of IT infrastructure, configuration, environment etc.
5. definition business model, IT service model;
Business model:
Bill note is reminded and is comprised prompting classification, awake content, prompting cycle, feedback etc.; Web bank comprises the contents such as user registers, transfers accounts, remits money, opens an account on the net; Loan is sold and is comprised target customer, Authorize to X, customer relation management etc.
IT service model:
Directory service: note, website, client;
Data access: the hardware informations such as business information, account attributes information, server;
Exchanges data: the exchange of knowledge base and configuration item data;
Flow process control: issue management, incident management, configuration management, change management.
6. definition business information configuration item, IT service configuration item attribute and relation thereof, according to ability, control, detailed principle.
Business configuration item: operation code, work flow, business change, business describe in detail;
Service configuration item: device coding, the attribute of supporting management process, control configuration data, optional attribute.
7. option and installment instrument, layout data are filled, and carry out data check.
Embodiment 2: the service application of paying taxes example (as shown in Figure 2)
1. capturing service line, business function information data;
Service line is paying taxes service.
Function comprises the consulting of paying taxes, complains supervision.
2. build use scenes;
Hardware: web server, application server, database server, cti server, recording server, storage, switch, queue machine;
Software: operating system, database, middleware, bitcom;
System logic relation: supervisory systems--database--voice system.
3. definition operation flow, IT Service Management flow process;
Operation flow: the consulting flow process of paying taxes, complaint supervision flow process, customer service flow process;
IT Service Management flow process: incident management, issue management, change management, configuration management etc.
4. definition potential problems demand, asset management demand;
The scope of potential problems: business can identification, service availability, System Operation state and pattern.
The specification of IT infrastructure, configuration, environment etc.
5. definition business model, IT service model;
Business model:
Paying taxes service mainly comprises the consulting of paying taxes, does tax guide, concerning taxes report, complain supervision etc.Consultancy relating to payment of tax is mainly that the consulting inquiry services such as laws on tax collection regulation and policy, expropriation and management regulation, tax-related information are provided for taxpayer.Complain supervisory service to be mainly taxpayer the supervision of tax authority's sector-style, service quality and tax staff's activities against law and discipline is complained to the service that provides.
IT service model:
Directory service: laws on tax collection regulation and policy, expropriation and management regulation, tax-related information, complaint supervision;
Data access: the hardware informations such as business information, user profile, server;
Exchanges data: the exchange of knowledge base and configuration item data;
Flow process control: issue management, incident management, configuration management, change management.
6. definition business information configuration item, IT service configuration item attribute and relation thereof, according to ability, control, detailed principle.
Business configuration item: operation code, work flow, business change, business describe in detail;
Service configuration item: device coding, the attribute of supporting management process, control configuration data, optional attribute.
7. option and installment instrument, layout data are filled, and carry out data check.
Above-described embodiment is not that the present invention is not limited only to above-described embodiment for restriction of the present invention, as long as meet requirement of the present invention, all belongs to protection scope of the present invention.
Claims (1)
1. the configuring management method based on professional knowledge management, is characterized in that the method comprises the following steps:
Step (1). the data message storing by base module defines business demand, operation flow and three information of business model, and by regulation engine, business demand data, operation flow data and business model information are filtered, analyzed and mates, obtain business datum;
The data message that described base module stores mainly comprises knowledge catalogue and resource data;
Step (2). the business datum obtaining according to step (1), loads and obtains business configuration item; Business configuration item, IT resource distribution item are inputed to relation data library module, obtain the relation of business configuration item and IT resource distribution item;
Described business configuration item refers to each equipment or the system in service management;
Step (3). the relation of business datum, business configuration item and the IT resource distribution item obtaining according to step (1) is carried out modeling, obtains the business model of base module;
Described IT resource distribution item refers to each equipment or the system in IT resource management;
Step (4). service is resolved, calls and carried out to the business configuration item of base module, business model by regulation engine and be combined with the IT of Configuration Management Database (CMDB) module service model, resource distribution item, obtain the configuration data management mechanism of service management and system service data.
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107622314A (en) * | 2017-09-22 | 2018-01-23 | 天翼电子商务有限公司 | Configuring management method and its system based on automation O＆M |
| CN108269214A (en) * | 2017-06-30 | 2018-07-10 | 勤智数码科技股份有限公司 | The quick carding method of data and system in a kind of knowledge based library |
| CN108959583A (en) * | 2018-07-09 | 2018-12-07 | 神州灵云（北京）科技有限公司 | A kind of business model analysis method and system |
| CN112947919A (en) * | 2019-11-26 | 2021-06-11 | 北京京东振世信息技术有限公司 | Method and device for constructing service model and processing service request |
| CN113312337A (en) * | 2021-06-24 | 2021-08-27 | 中国农业银行股份有限公司 | Construction method and device of application configuration model |
| CN113641399A (en) * | 2021-08-10 | 2021-11-12 | 上海浦东发展银行股份有限公司 | Configuration data processing system, method, electronic device, and storage medium |
| CN113806176A (en) * | 2021-09-22 | 2021-12-17 | 中国建设银行股份有限公司 | Data object identification method and device based on configuration management |
| CN114615157A (en) * | 2022-01-19 | 2022-06-10 | 浪潮通信信息系统有限公司 | Intelligent operation and maintenance system oriented to computer network integrated scene and application method thereof |
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2014
- 2014-09-02 CN CN201410443335.0A patent/CN104200324A/en active Pending
Non-Patent Citations (1)
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| 万润泽: ""基于ITSS的故障智能诊断和处理系统的设计"", 《计算机与数字工程》 * |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108269214A (en) * | 2017-06-30 | 2018-07-10 | 勤智数码科技股份有限公司 | The quick carding method of data and system in a kind of knowledge based library |
| CN107622314A (en) * | 2017-09-22 | 2018-01-23 | 天翼电子商务有限公司 | Configuring management method and its system based on automation O＆M |
| CN108959583A (en) * | 2018-07-09 | 2018-12-07 | 神州灵云（北京）科技有限公司 | A kind of business model analysis method and system |
| CN112947919A (en) * | 2019-11-26 | 2021-06-11 | 北京京东振世信息技术有限公司 | Method and device for constructing service model and processing service request |
| CN113312337A (en) * | 2021-06-24 | 2021-08-27 | 中国农业银行股份有限公司 | Construction method and device of application configuration model |
| CN113641399A (en) * | 2021-08-10 | 2021-11-12 | 上海浦东发展银行股份有限公司 | Configuration data processing system, method, electronic device, and storage medium |
| CN113641399B (en) * | 2021-08-10 | 2024-04-09 | 上海浦东发展银行股份有限公司 | Configuration data processing system, method, electronic device and storage medium |
| CN113806176A (en) * | 2021-09-22 | 2021-12-17 | 中国建设银行股份有限公司 | Data object identification method and device based on configuration management |
| CN113806176B (en) * | 2021-09-22 | 2024-06-11 | 中国建设银行股份有限公司 | Data object identification method and device based on configuration management |
| CN114615157A (en) * | 2022-01-19 | 2022-06-10 | 浪潮通信信息系统有限公司 | Intelligent operation and maintenance system oriented to computer network integrated scene and application method thereof |
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Application publication date: 20141210 |