CN104144070A - Cloud call-center system and dynamic disaster recovering method and core dispatching device thereof - Google Patents
Cloud call-center system and dynamic disaster recovering method and core dispatching device thereof Download PDFInfo
- Publication number
- CN104144070A CN104144070A CN201310170716.1A CN201310170716A CN104144070A CN 104144070 A CN104144070 A CN 104144070A CN 201310170716 A CN201310170716 A CN 201310170716A CN 104144070 A CN104144070 A CN 104144070A
- Authority
- CN
- China
- Prior art keywords
- resource
- cloud
- call center
- seat
- center system
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Landscapes
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a cloud call-center system and a dynamic disaster recovering method and core dispatching device thereof, and relates to the field of mobile communication. The dynamic disaster recovering method comprises the steps that the cloud call-center core dispatching device finds a resource abnormal, deletes the fault resource out of device resources when confirming that the abnormal resource breaks down and applies for a new resource from a resource pool, the resource fault information notification is allocated to a seat for the fault resource, the request, sent by the seat, for acquiring the resource again is responded, the new resource is allocated to the seat, and the seat can deploy service applications on the new resource. Different regions can share one cloud call-center system based on the cloud technology, it is not needed for all the regions to establish a call center, the deploying period is short, the different regions can share the resources of the cloud call-center system, a resource pool for disaster recovering can be established for all the regions, the number of the resources in the pool is reasonably set, and therefore high reliability can be achieved with a few resources.
Description
Technical field
The present invention relates to moving communicating field, particularly a kind of cloud call center system and dynamic disaster recovery method thereof, kernel scheduling equipment.
Background technology
Call center is called again Customer Service Center, it is a kind of based on CTI(Computer Telephony Integration, computer telephone integration) technology, make full use of communication network and computer network multiple function integrated, the complete integrated information service system that Bing Yu enterprise is connected as a single entity, utilize various means of communication, effectively for client provides high-quality, high efficiency, comprehensive service.Call center can strengthen the ability to manage customer relationships of enterprise greatly.
Existing call center system is system in exclusive mode, has the problem that funnel-shaped construction, resource are isolated mutually, resource utilization is low.Same class business has similar platform each region construction of the whole province, and due to regional disparity, zones of different is unbalanced to the utilance of platform resource separately, causes the nervous constantly dilatations of some region resource, some region resource free time situation such as be but not used.
The Disaster Tolerant Scheme of existing call center system is, set up two covers or overlap the standby system that function is identical more, between these standby systems, can carry out state of health monitoring and function switches, when place's standby system quits work because of accident, can be switched to another backup place system, make this standby system function can continue normal work.Funnel-shaped construction mode due to existing call center, each region of the whole province needs to build respectively above-mentioned disaster tolerance system, system deployment cycle is long on the one hand, if the standby system in each region arranges too much on the other hand, there is the serious wasting of resources, if it is very few that the standby system in each region arranges, reliability is lower.Therefore, be badly in need of proposing a kind of novel call center's dynamic disaster recovery scheme, long to solve prior art deployment cycle, and the problem that is difficult to take into account resource occupation and reliability.
Summary of the invention
An embodiment of the present invention technical problem to be solved is: solve prior art deployment cycle long, and the problem that is difficult to take into account resource occupation and reliability.
According to an aspect of the present invention, propose a kind of dynamic disaster recovery method based on cloud call center system, comprising: cloud call center kernel scheduling device discovery one resource exception, sends detect-message to confirm whether this abnormal resource breaks down to this resource; When cloud call center kernel scheduling equipment confirms that this abnormal resource breaks down, this fault resource is deleted from device resource, to resource pool application new resources; Cloud call center kernel scheduling equipment has distributed the seat of this fault resource by faulty resource information notice, so that the seat that has distributed this fault resource Gains resources again; The request of the Gains resources again that cloud call center kernel scheduling device responds sends in seat, distributes to this seat by new resources, so that this seat is in new resources deploy service application.
The access cloud of cloud call center system comprises: described cloud call center kernel scheduling equipment and a plurality of independently call centers access platform, the access cloud of cloud call center system utilizes cloud to make shared resource between a plurality of independently call centers access platform, and externally provides unified access service by described cloud call center kernel scheduling equipment.
The resource cloud of cloud call center system comprises: a plurality of independently Call Center Platform, the resource cloud of cloud call center system utilizes cloud to make a plurality of independently shared resources between Call Center Platform, forms shared resource pool, and unified resource is externally provided.
Described cloud call center kernel scheduling equipment has distributed the seat of this fault resource by operation management maintain OAM Alarm Unit by faulty resource information notice.
Wherein, this resource comprises: computer telephone integration CTI resource and interactive voice response IVR resource, civilian language conversion TTS resource, speech recognition ASR resource, application service AS resource.
According to a further aspect in the invention, propose a kind of cloud call center kernel scheduling equipment, comprising: fault detection module, for finding a resource exception, sends detect-message to confirm whether this abnormal resource breaks down to this resource; Resource management module when confirming that this abnormal resource breaks down, is deleted this fault resource, to resource pool application new resources from device resource; Signalling trouble module, for faulty resource information notice has been distributed to the seat of this fault resource, so that the seat that has distributed this fault resource Gains resources again; Resource distribution module, for the request of the Gains resources again in response to seat transmission, distributes to this seat by new resources, so that this seat is in new resources deploy service application.
Cloud call center kernel scheduling equipment belongs to the access cloud of cloud call center system, and the access cloud of cloud call center system externally provides unified access service by described cloud call center kernel scheduling equipment.
Signalling trouble module, specifically for having distributed the seat of this fault resource by operation management maintain OAM Alarm Unit by faulty resource information notice.
In accordance with a further aspect of the present invention, propose a kind of cloud call center system, comprise access cloud and resource cloud; The access cloud of cloud call center system comprises: aforesaid cloud call center kernel scheduling equipment and a plurality of independently call centers access platform, the access cloud of cloud call center system utilizes cloud to make shared resource between a plurality of independently call centers access platform, and externally provides unified access service by described cloud call center kernel scheduling equipment; The resource cloud of cloud call center system comprises: a plurality of independently Call Center Platform, the resource cloud of cloud call center system utilizes cloud to make a plurality of independently shared resources between Call Center Platform, forms shared resource pool, and unified resource is externally provided.
The present invention proposes a kind of dynamic disaster recovery scheme based on cloud call center system, by cloud zones of different, can share a cloud call center system, without each region, set up Yi Ge call center, therefore deployment cycle is short, and zones of different can be shared the resource of cloud call center system, for Zone Full, can set up one for the resource pool of disaster tolerance, the quantity of resource in pond is rationally set, just can take resource seldom and reach higher reliability.
By the detailed description to exemplary embodiment of the present invention referring to accompanying drawing, it is clear that further feature of the present invention and advantage thereof will become.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skills, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is the configuration diagram of cloud call center system of the present invention.
Fig. 2 is the schematic flow sheet of an embodiment that the present invention is based on the dynamic disaster recovery method of cloud call center system.
Fig. 3 is that the present invention be take CTI resource as example, the principle schematic of the dynamic disaster recovery method based on cloud call center system.
Fig. 4 is that the present invention be take IVR resource as example, the principle schematic of the dynamic disaster recovery method based on cloud call center system.
Fig. 5 is the structural representation of an embodiment of cloud of the present invention call center kernel scheduling equipment.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.To the description only actually of at least one exemplary embodiment, be illustrative below, never as any restriction to the present invention and application or use.Embodiment based in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
For the known technology of person of ordinary skill in the relevant, method and apparatus, may not discuss in detail, but in suitable situation, described technology, method and apparatus should be regarded as authorizing a part for specification.
Long in order to solve the deployment cycle that the Disaster Tolerant Scheme of existing chimney cloud call center system exists, and the problem that is difficult to take into account resource occupation and reliability, the present invention proposes a kind of dynamic disaster recovery scheme based on cloud call center system, by cloud zones of different, can share a cloud call center system, without each region, set up Yi Ge call center, therefore deployment cycle is short, and zones of different can be shared the resource of cloud call center system, for Zone Full, can set up one for the resource pool of disaster tolerance, the quantity of resource in pond is rationally set, just can take resource seldom and reach higher reliability.
Fig. 1 is the configuration diagram of cloud call center system of the present invention.As shown in Figure 1, cloud call center system of the present invention comprises desktop cloud, access cloud, resource cloud and business cloud.The part of cloud call center system is described respectively below.
Desktop cloud:
Customer service seat desktop PC business load is focused on to cloud call center system, terminal equipment is reduced to thin-client, the operating system that all terminal equipment in call center is used is all from the operating system mirror image of a standard, the installation and upgrade of desktop and application etc. all carries out at intensive data center, IT management only need be safeguarded intensive data center, client without contact end user, just can complete the configure and maintenance work of application, visible, maintenance process and simple, realizing centralized management and the single-point of terminal resource safeguards, realize energy-saving and emission-reduction, the unified issue of desktop and application, guarantee information and data security, and significantly reduce call center's O&M cost.
Access cloud:
The access cloud of cloud call center system comprises: cloud call center kernel scheduling equipment and a plurality of independently call centers access platform, the access cloud of cloud call center system utilizes cloud to make shared resource between a plurality of independently call centers access platform, and externally provide unified access service by cloud call center kernel scheduling equipment, can externally present unified high capacity call center access platform.Call center's access platform is shared and is comprised: load balancing, resource virtualizing etc., can realize the reasonable utilization of large-scale cross-region call center access platform resource, cloud platform is more firm, safety, lifting to call center's operation ability is obvious, tenant, without performance and the equipment quality of understanding platform, only need to be concerned about carrying out of business.
Resource cloud:
The resource cloud of cloud call center system comprises: a plurality of independently Call Center Platform, the resource cloud of cloud call center system utilizes cloud to make a plurality of independently shared resources between Call Center Platform, form shared resource pool, unified resource is externally provided, can be externally rendered as call center's logic platform of a set of vast capacity.This resource comprises: computer telephone integration (CTI) resource and interactive voice response (IVR) resource, civilian language conversion (TTS) resource, speech recognition (ASR) resource, application service (AS) resource.Each parts support is independently disposed, virtual, resource dynamic flexible, realize centralization unified management and the equilibrium of traffic distribution and Service Source, for the deployment of human resources of outsourcing call center, the large-scale call center of cross-region provides technical support, realize the transformation of its operation way.
Business cloud:
For building open service application platform in call center.Realize business event and dispose judicial convenience, business acquisition simplification, realize concentrated issue and the maintenance of operation system, the upgrading that realizes IT system that can be level and smooth is disposed.Concerning outsourcing call center tenant aspect, can select the operation system oneself needing.Seat aspect also can be selected application flexibly from " application cloud ", and application system also realizes free selection, distribution according to need.
Based on above-mentioned cloud call center system, the present invention also proposes a kind of dynamic disaster recovery scheme, zones of different can be shared the resource of cloud call center system, for Zone Full, can set up one for the resource pool of disaster tolerance, the quantity of resource in pond is rationally set, just can takies resource seldom and reach higher reliability.
Fig. 2 is the schematic flow sheet of an embodiment that the present invention is based on the dynamic disaster recovery method of cloud call center system.As shown in Figure 2, the dynamic disaster recovery method of this embodiment comprises:
Step 202, cloud call center kernel scheduling device discovery one resource exception, sends detect-message to confirm whether this abnormal resource breaks down to this resource.
Wherein, cloud call center kernel scheduling equipment can report situation to find resource exception according to equipment.
Wherein, this resource comprises: computer telephone integration (CTI) resource and interactive voice response (IVR) resource, civilian language conversion (TTS) resource, speech recognition (ASR) resource, application service (AS) resource etc., but be not limited to this.
Step 204 when cloud call center kernel scheduling equipment confirms that this abnormal resource breaks down, is deleted this fault resource, to resource pool application new resources from device resource.
In addition, when cloud call center kernel scheduling equipment confirms that this abnormal resource breaks down, can also record trouble situation, by device fault information write storage unit, so that follow-up, add up with Breakdown Maintenance etc.
Step 206, cloud call center kernel scheduling equipment has distributed the seat of this fault resource by faulty resource information notice, so that the seat that has distributed this fault resource Gains resources again.
Particularly, cloud call center kernel scheduling equipment can distribute the seat of this fault resource by faulty resource information notice by operation management maintain (OAM) Alarm Unit.Faulty resource information, such as comprising the information such as the resource identification that breaks down, failure-description, to facilitate seat overall understanding failure condition, and is made accurate processing.
Step 208, the request of the Gains resources again that cloud call center kernel scheduling device responds sends in seat, distributes to this seat by new resources, so that this seat is in new resources deploy service application.
Concrete, seat can automatically re-register on new resources, and then disposes service application, thereby realizes dynamic disaster recovery.
In order to make the present invention program clearer, take CTI resource below as example, to the present invention is based on the dynamic disaster recovery method of cloud call center system, describe.
Fig. 3 is that the present invention be take CTI resource as example, the principle schematic of the dynamic disaster recovery method based on cloud call center system.As shown in Figure 3, step 302-308 is not shown in Fig. 3, and the dynamic disaster recovery method of this embodiment comprises:
Step 302, cloud call center kernel scheduling equipment reports situation for example to find CTI3 resource exception according to equipment, to CTI3 resource, sends detect-message to confirm whether CTI3 resource breaks down.
Step 304 when cloud call center kernel scheduling equipment confirms that CTI3 resource breaks down, is deleted CTI3 resource, to the new CTI resource of resource pool application from device resource.
In addition, when cloud call center kernel scheduling equipment confirms that CTI3 resource breaks down, can also record trouble situation, by device fault information write storage unit, so that follow-up, add up with Breakdown Maintenance etc.
Step 306, cloud call center kernel scheduling equipment has distributed the seat of CTI3 resource by faulty resource information notice, to distributed the seat of CTI3 resource again to obtain CTI resource.
Particularly, cloud call center kernel scheduling equipment can distribute the seat of CTI3 resource by faulty resource information notice by operation management maintain (OAM) Alarm Unit.Faulty resource information, such as comprising the information such as the resource identification CTI3 that breaks down, failure-description, to facilitate seat overall understanding failure condition, and is made accurate processing.
Step 308, the request of the Gains resources again that cloud call center kernel scheduling device responds sends in seat, distributes to this seat by new CTI resource, so that this seat automatically re-registers in new CTI resource, then disposes service application.
In order to make the present invention program clearer, take IVR resource below as example, to the present invention is based on the dynamic disaster recovery method of cloud call center system, describe.
Fig. 4 is that the present invention be take IVR resource as example, the principle schematic of the dynamic disaster recovery method based on cloud call center system.As shown in Figure 4, step 402-408 is not shown in Fig. 4, take IVR resource as example, and the dynamic disaster recovery method of this embodiment comprises:
Step 402, cloud call center kernel scheduling equipment reports situation for example to find IVR3 resource exception according to equipment, to IVR3 resource, sends detect-message to confirm whether IVR3 resource breaks down.
Step 404 when cloud call center kernel scheduling equipment confirms that IVR3 resource breaks down, is deleted IVR3 resource, to the new IVR resource of resource pool application from device resource.
In addition, when cloud call center kernel scheduling equipment confirms that IVR3 resource breaks down, can also record trouble situation, by device fault information write storage unit, so that follow-up, add up with Breakdown Maintenance etc.
Step 406, cloud call center kernel scheduling equipment has distributed the seat of IVR3 resource by faulty resource information notice, to distributed the seat of IVR3 resource again to obtain IVR resource.
Particularly, cloud call center kernel scheduling equipment can distribute the seat of IVR3 resource by faulty resource information notice by operation management maintain (OAM) Alarm Unit.Faulty resource information, such as comprising the information such as the resource identification IVR3 that breaks down, failure-description, to facilitate seat overall understanding failure condition, and is made accurate processing.
Step 408, the request of the Gains resources again that cloud call center kernel scheduling device responds sends in seat, distributes to this seat by new IVR resource, so that this seat automatically re-registers in new IVR resource, then disposes service application.
In addition, cloud call center system can also be dynamically according to the service condition of IVR and CTI, dynamic distribute call out and attend a banquet suitable IVR and CTI upper, realize the load balancing of resource, use to greatest extent resource.Cloud call center system also possesses distributed treatment ability, and dynamic resource management capacity, possesses dynamic expansion ability, the access capability in any place and the ability that service is provided, meet the requirement that many tenants use, and accomplish data isolation, low cost, Quick thread and paying as required.
Fig. 5 is the structural representation of an embodiment of cloud of the present invention call center kernel scheduling equipment.As shown in Figure 5, the cloud call center kernel scheduling equipment 500 of this embodiment comprises:
Fault detection module 502, for finding a resource exception, sends detect-message to confirm whether this abnormal resource breaks down to this resource; This resource comprises: computer telephone integration CTI resource and interactive voice response IVR resource.
Resource management module 504 when confirming that this abnormal resource breaks down, is deleted this fault resource, to resource pool application new resources from device resource.
Signalling trouble module 506, for faulty resource information notice has been distributed to the seat of this fault resource, so that the seat that has distributed this fault resource Gains resources again.
Resource distribution module 508, for the request of the Gains resources again in response to seat transmission, distributes to this seat by new resources, so that this seat is in new resources deploy service application.
Cloud call center kernel scheduling equipment 500 belongs to the access cloud of cloud call center system, and the access cloud of cloud call center system externally provides unified access service by cloud call center kernel scheduling equipment.
Signalling trouble module 506, specifically for having distributed the seat of this fault resource by operation management maintain OAM Alarm Unit by faulty resource information notice.
The cloud call center system that the present invention proposes and dynamic disaster recovery method thereof, kernel scheduling equipment, it is a kind of dynamic disaster recovery scheme based on cloud call center system, by cloud zones of different, can share a cloud call center system, without each region, set up Yi Ge call center, therefore deployment cycle is short, and zones of different can be shared the resource of cloud call center system, for Zone Full, can set up one for the resource pool of disaster tolerance, the quantity of resource in pond is rationally set, just can takies resource seldom and reach higher reliability.Meanwhile, user's unaware, just can realize dynamic disaster recovery.
One of ordinary skill in the art will appreciate that all or part of step that realizes above-described embodiment can complete by hardware, also can come the hardware that instruction is relevant to complete by program, described program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium of mentioning can be read-only memory, disk or CD etc.
The foregoing is only preferred embodiment of the present invention, in order to limit the present invention, within the spirit and principles in the present invention not all, any modification of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (10)
1. the dynamic disaster recovery method based on cloud call center system, comprising:
Cloud call center kernel scheduling device discovery one resource exception, sends detect-message to confirm whether this abnormal resource breaks down to this resource;
When cloud call center kernel scheduling equipment confirms that this abnormal resource breaks down, this fault resource is deleted from device resource, to resource pool application new resources;
Cloud call center kernel scheduling equipment has distributed the seat of this fault resource by faulty resource information notice, so that the seat that has distributed this fault resource Gains resources again;
The request of the Gains resources again that cloud call center kernel scheduling device responds sends in seat, distributes to this seat by new resources, so that this seat is in new resources deploy service application.
2. method according to claim 1, it is characterized in that, the access cloud of cloud call center system comprises: described cloud call center kernel scheduling equipment and a plurality of independently call centers access platform, the access cloud of cloud call center system utilizes cloud to make shared resource between a plurality of independently call centers access platform, and externally provides unified access service by described cloud call center kernel scheduling equipment.
3. method according to claim 1, it is characterized in that, the resource cloud of cloud call center system comprises: a plurality of independently Call Center Platform, the resource cloud of cloud call center system utilizes cloud to make a plurality of independently shared resources between Call Center Platform, form shared resource pool, unified resource is externally provided.
4. method according to claim 1, is characterized in that, described cloud call center kernel scheduling equipment has distributed the seat of this fault resource by operation management maintain OAM Alarm Unit by faulty resource information notice.
5. method according to claim 1, is characterized in that, this resource comprises: computer telephone integration CTI resource and interactive voice response IVR resource, civilian language conversion TTS resource, speech recognition ASR resource, application service AS resource.
6.Yi Zhong cloud call center kernel scheduling equipment, comprising:
Fault detection module, for finding a resource exception, sends detect-message to confirm whether this abnormal resource breaks down to this resource;
Resource management module when confirming that this abnormal resource breaks down, is deleted this fault resource, to resource pool application new resources from device resource;
Signalling trouble module, for faulty resource information notice has been distributed to the seat of this fault resource, so that the seat that has distributed this fault resource Gains resources again;
Resource distribution module, for the request of the Gains resources again in response to seat transmission, distributes to this seat by new resources, so that this seat is in new resources deploy service application.
7. equipment according to claim 6, it is characterized in that, cloud call center kernel scheduling equipment belongs to the access cloud of cloud call center system, and the access cloud of cloud call center system externally provides unified access service by described cloud call center kernel scheduling equipment.
8. equipment according to claim 6, is characterized in that, signalling trouble module, specifically for having distributed the seat of this fault resource by operation management maintain OAM Alarm Unit by faulty resource information notice.
9. equipment according to claim 6, is characterized in that, this resource comprises: computer telephone integration CTI resource and interactive voice response IVR resource, civilian language conversion TTS resource, speech recognition ASR resource, application service AS resource.
10. a cloud call center system, comprises access cloud and resource cloud;
The access cloud of cloud call center system comprises: the cloud call center kernel scheduling equipment described in claim 6-8 any one and a plurality of independently call centers access platform, the access cloud of cloud call center system utilizes cloud to make shared resource between a plurality of independently call centers access platform, and externally provides unified access service by described cloud call center kernel scheduling equipment;
The resource cloud of cloud call center system comprises: a plurality of independently Call Center Platform, the resource cloud of cloud call center system utilizes cloud to make a plurality of independently shared resources between Call Center Platform, forms shared resource pool, and unified resource is externally provided.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310170716.1A CN104144070B (en) | 2013-05-10 | 2013-05-10 | Cloud call center system and its dynamic disaster recovery method, kernel scheduling equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310170716.1A CN104144070B (en) | 2013-05-10 | 2013-05-10 | Cloud call center system and its dynamic disaster recovery method, kernel scheduling equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN104144070A true CN104144070A (en) | 2014-11-12 |
| CN104144070B CN104144070B (en) | 2018-04-10 |
Family
ID=51853142
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201310170716.1A Active CN104144070B (en) | 2013-05-10 | 2013-05-10 | Cloud call center system and its dynamic disaster recovery method, kernel scheduling equipment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN104144070B (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106484900A (en) * | 2016-10-21 | 2017-03-08 | 贵阳朗玛信息技术股份有限公司 | File updating method based on IVR system, apparatus and system |
| CN110324502A (en) * | 2018-03-30 | 2019-10-11 | 北京京东尚科信息技术有限公司 | The system and method for the automatic calling allocation unit of switching |
| CN111355988A (en) * | 2020-03-31 | 2020-06-30 | 苏州科达科技股份有限公司 | Business disaster recovery method, equipment and readable storage medium |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101330544A (en) * | 2008-06-17 | 2008-12-24 | 中国移动通信集团江苏有限公司 | Method for implementing multi-center virtual integration of passenger service system |
| CN102158612A (en) * | 2010-02-11 | 2011-08-17 | 青牛（北京）技术有限公司 | Cloud computing technology-based virtual call center system and operating method thereof |
-
2013
- 2013-05-10 CN CN201310170716.1A patent/CN104144070B/en active Active
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101330544A (en) * | 2008-06-17 | 2008-12-24 | 中国移动通信集团江苏有限公司 | Method for implementing multi-center virtual integration of passenger service system |
| CN102158612A (en) * | 2010-02-11 | 2011-08-17 | 青牛（北京）技术有限公司 | Cloud computing technology-based virtual call center system and operating method thereof |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106484900A (en) * | 2016-10-21 | 2017-03-08 | 贵阳朗玛信息技术股份有限公司 | File updating method based on IVR system, apparatus and system |
| CN110324502A (en) * | 2018-03-30 | 2019-10-11 | 北京京东尚科信息技术有限公司 | The system and method for the automatic calling allocation unit of switching |
| CN110324502B (en) * | 2018-03-30 | 2021-11-02 | 北京京东尚科信息技术有限公司 | System and method for switching automatic call distribution unit |
| CN111355988A (en) * | 2020-03-31 | 2020-06-30 | 苏州科达科技股份有限公司 | Business disaster recovery method, equipment and readable storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| CN104144070B (en) | 2018-04-10 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107985353B (en) | Novel urban rail transit signal ATS system based on cloud platform | |
| CN102135929B (en) | Distributed fault-tolerant service system | |
| TWI755417B (en) | Computing task allocation method, execution method of stream computing task, control server, stream computing center server cluster, stream computing system and remote multi-active system | |
| CN106487486B (en) | Service processing method and data center system | |
| CN105468476B (en) | Data disaster recovery and backup systems based on HDFS | |
| CN106572087B (en) | Voice outbound system | |
| CN101388568B (en) | Method for implementing electric grid scheduling automation | |
| CN101971147A (en) | Virtual cluster based upon operating system virtualization | |
| EP3677015B1 (en) | Systems and methods for load balancing across media server instances | |
| CN212183550U (en) | Novel urban rail transit integrated monitoring system based on cloud platform | |
| CN110430386B (en) | Video conference system based on cloud resource pool technology and working method thereof | |
| CN111949444A (en) | Data backup and recovery system and method based on distributed service cluster | |
| CN105243163A (en) | Archiving integration system and method of historical data | |
| CN101753339B (en) | Method for realizing conference backup function of multi-point control unit and system thereof | |
| CN103516759A (en) | Cloud system resource management method, cloud call center seat management method and cloud system | |
| CN104144070A (en) | Cloud call-center system and dynamic disaster recovering method and core dispatching device thereof | |
| CN104660690A (en) | Cloud video service monitoring system | |
| CN100563285C (en) | Call transferring method, computer telephone integration platform, resources for traffic equipment, call center system and communication system | |
| CN103986611A (en) | Autonomic computing-based storage management initiative specification (SMI-S) unified storage management model | |
| CN102970355A (en) | Management of capacity in data center through suspended state of renter | |
| CN101686261A (en) | RAC-based redundant server system | |
| CN105450878A (en) | Allocation method and allocation system for agent resource codes | |
| CN111614702A (en) | Edge calculation method and edge calculation system | |
| CN105608190B (en) | Collaborative data processing method and system | |
| CN109788007B (en) | Cloud platform based on two places and three centers and communication method thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |