CN104125080A - IT operation and maintenance service cooperation supporting system - Google Patents
IT operation and maintenance service cooperation supporting system Download PDFInfo
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- CN104125080A CN104125080A CN201310143353.2A CN201310143353A CN104125080A CN 104125080 A CN104125080 A CN 104125080A CN 201310143353 A CN201310143353 A CN 201310143353A CN 104125080 A CN104125080 A CN 104125080A
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Abstract
The invention provides an IT operation and maintenance service cooperation supporting system which includes an operation and maintenance command server side, and a mobile operation and maintenance server side (3). The mobile operation and maintenance server side includes a control unit (4), a data transceiving device (5), a space positioning device (6) and a man-machine interaction device (7). The space positioning device (6), the data transceiving device (5) and the man-machine interaction device (7) are all connected with the control unit (4). The mobile operation and maintenance server side (3) realizes data exchange communication with the operation and maintenance command server side through a wireless method. The IT operation and maintenance service cooperation supporting system is richer in data acquisition capability, and higher in information transference efficiency so as to support operation and maintenance service activities which are more reasonable in labor division and more efficient in organization.
Description
Technical field
The present invention relates to IT O&M field, particularly a kind of IT O&M service collaboration back-up system.
Background technology
Deep development along with informatization, information system becomes the critical infrastructures that core business is processed day by day, along with the utilization field of information system is more extensive, quantity is increasing, the professional degree of complexity improves constantly, in addition the trend such as cloud computing, Internet of Things progressively lands, there is deep variation in IT O&M service industry, invariably like this to industry situation pattern from the requirement of service; On the one hand, O&M service is as knowledge-intensive, intelligence-intensive industry, and its industry characteristic and attribute require very high to the integration capability of service provider, ensure O&M accurately, in time, effectively must depend on the support of technology; On the other hand, how to improve constantly the efficiency of O&M service, the cost of reduction service, not only need tighten management, also need the support of new technology; The service of service provider is sold, dependency degree to service system more improves, even there is the service system of take as core, around service system, carry out the trend of O&M service, especially follow O&M expert system, data center to unify the technology such as visualization system, intelligent O&M flow system, simulation optimization design and occur and development, further impel O&M service provider to re-recognize and define service process and pattern.On the one hand, traditional information system O&M guarantee mostly is the mode of the enforcement of owner autologous tissue, integrator's follow-up service and carries out, there is professional service provider afterwards, but in business model, integration capability, all fail to break through the limitation of traditional method, the service provider of market demand specialization, scale, independent adult; On the other hand, existing O&M service is many to be implemented separately by O&M personnel, and collaborative is not strong, to O&M personnel's profile and experience, relies on very high.
Summary of the invention
The object of the present invention is to provide a kind of IT O&M service collaboration back-up system, adopt CS framework, take and support that the O&M cooperating expert systems of man-machine interaction is core, there is three-dimensional display interaction capabilities, can support expert, intelligent wisdom system, Field Force's efficient synergy, improve the organizational efficiency of O&M service activity.
For realizing object of the present invention, adopt following technical scheme: IT O&M service collaboration back-up system, include O&M commander's service end and mobile O&M service end, described mobile O&M service end is by control unit, data source and sink, space positioning apparatus, human-computer interaction device forms, and space positioning apparatus, data source and sink, human-computer interaction device are all connected with control unit, and mobile O&M service end realizes exchanges data with O&M commander server by wireless mode and is communicated with.
The further scheme of the present invention is that described O&M commander service end includes O&M expert system, O&M flow system.
The further scheme of the present invention is, described O&M commander service end also includes three-dimensional data center system server terminal, and described O&M service end corresponding configuration has three-dimensional data center system client.
The further scheme of the present invention is that described O&M commander service end adopts O&M commander server to realize.
The further scheme of the present invention is that described O&M commander server is also with commander's interactive device.
The further scheme of the present invention is that described O&M service end is the mobile communication intelligent terminal that is integrated with GPS.
The further scheme of the present invention is, described IT O&M service collaboration back-up system also includes some position transmitters, described space positioning apparatus is GPS positioning unit, include antenna part, receiving unit, the information that GPS positioning unit can receiving position generator sends, comprises location coordinate information and unified temporal information.The IT O&M service collaboration back-up system that adopts this scheme, can gather more accurately O&M personnel's positional information, thereby better coordinate three-dimensional to present.
The further scheme of the present invention is, described data source and sink is at least supported a kind of in td-scdma, CDMA2000 or tri-kinds of standards of WCDMA.
Adopt IT O&M service collaboration back-up system provided by the invention, O&M expert system and O&M flow system can independently or carry out conceptual design and the arrangement of O&M scheme implementation in expert's presence, and by mobile O&M service end, the relevant informations such as O&M instruction are informed to Field Force, receive on-the-spot feedback, realization is to Field Force's commander and management, thereby realize senior O&M personnel unified command and design solution, and a large amount of Field Force only needs strictly to patrol field by instruction, optimized personnel's division of labor, improved operating efficiency, reduced human cost.
Accompanying drawing explanation
Fig. 1 is the structural representation of this IT O&M service collaboration back-up system.
Embodiment
As shown in Figure 1, this IT O&M service collaboration back-up system, its O&M commander service end is to include the O&M commander server 1 that disposes teledata R-T unit, on described O&M commander server 1, O&M expert system can be installed, O&M flow system, the senior application such as three-dimensional data center system server terminal, and configuration packet commander's interactive device 2 of containing display screen and input equipment, for senior O&M personal management, during instruction remote scene personnel's work, use, what be communicated with O&M commander server 1 data is some mobile O&M service ends 3, mobile O&M service end and O&M commander server can be realized exchanges data by existing wireless mode, mobile O&M service end 3 is carried by Field Force, its composition includes control unit 4, data source and sink 5, space positioning apparatus 6, human-computer interaction device 7, space positioning apparatus 6, data source and sink 5, human-computer interaction device 6 is all connected with control unit 4, its space positioning apparatus 6 is GPS positioning unit, can adopt SiRFstar III chip to realize, for better collection position information, can arrange some position transmitters in the served places such as data center, in order to being that temporal information passes to mobile O&M service end 3 by default positional information, for it, calculate the locus at place, and space positioning apparatus 6 is GPS positioning unit, can adopt SiRFstar III chip realize other or have that signal receives and the device realization of position counting function, and data source and sink 5 can select to support td-scdma, the standard such as CDMA2000 or WCDMA, control unit 4 can adopt the existing techniques in realizing such as single-chip microcomputer and PLC circuit, human-computer interaction device 7 includes display unit and data input/output device, whole O&M service end is the PDA that is integrated with GPS and communication function for customizing also, when having configured three dimension system, mobile O&M service end also corresponding configuration has three-dimensional data center system client, in actual use, mobile O&M service end 3 sends to the remote data that comprises O&M personnel positions information the O&M commander server 1 on backstage, for intelligent O&M expert system and senior O&M librarian use, and acceptance is from the command information on backstage, such as information such as specific O&M operation books, thereby on-the-spot O&M personnel only need to carry out, greatly reduce its business difficulty.
Claims (7)
1.IT O&M service collaboration back-up system, it is characterized in that: this system includes O&M commander's service end and mobile O&M service end (3), described mobile O&M service end is by control unit (4), data source and sink (5), space positioning apparatus (6), human-computer interaction device (7) forms, space positioning apparatus (6), data source and sink (5), human-computer interaction device (7) are all connected with control unit (4), and mobile O&M service end (3) realizes exchanges data with O&M commander service end by wireless mode and is communicated with.
2. IT O&M service collaboration back-up system according to claim 1, is characterized in that: described O&M commander service end includes O&M expert system, O&M flow system.
3. IT O&M service collaboration back-up system according to claim 2, is characterized in that: described O&M commander service end also includes three-dimensional data center system server terminal, and described O&M service end (3) corresponding configuration has three-dimensional data center system client.
4. IT O&M service collaboration back-up system according to claim 1, is characterized in that: described O&M commander service end adopts O&M commander's server (1) to realize.
5. IT O&M service collaboration back-up system according to claim 4, is characterized in that: described O&M commander's server (1) is also with commander's interactive device.
6. IT O&M service collaboration back-up system according to claim 1, is characterized in that: described O&M service end (3) is for being integrated with the mobile communication intelligent terminal of GPS.
7. IT O&M service collaboration back-up system according to claim 1, it is characterized in that: described IT O&M service collaboration back-up system also includes some position transmitters, described space positioning apparatus (6) is GPS positioning unit, include antenna part, receiving unit, the information that GPS positioning unit can receiving position generator sends.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310143353.2A CN104125080A (en) | 2013-04-23 | 2013-04-23 | IT operation and maintenance service cooperation supporting system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310143353.2A CN104125080A (en) | 2013-04-23 | 2013-04-23 | IT operation and maintenance service cooperation supporting system |
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| Publication Number | Publication Date |
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| CN104125080A true CN104125080A (en) | 2014-10-29 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201310143353.2A Pending CN104125080A (en) | 2013-04-23 | 2013-04-23 | IT operation and maintenance service cooperation supporting system |
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN201131037Y (en) * | 2007-09-21 | 2008-10-08 | 广东高新兴通信设备有限公司 | Management system for polling base station |
| CN201323637Y (en) * | 2008-11-24 | 2009-10-07 | 中国移动通信集团陕西有限公司 | Palmtop operation system |
| CN202374462U (en) * | 2011-11-18 | 2012-08-08 | 曾宝国 | Base station operation maintenance information management system based on radio frequency identification device (RFID) inspection personal digital assistant (PDA) |
| CN202818335U (en) * | 2011-12-31 | 2013-03-20 | 北京市国路安信息技术有限公司 | Operation management system |
| CN203193660U (en) * | 2013-04-23 | 2013-09-11 | 成都勤智数码科技股份有限公司 | Operation and maintenance service organization support system |
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2013
- 2013-04-23 CN CN201310143353.2A patent/CN104125080A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN201131037Y (en) * | 2007-09-21 | 2008-10-08 | 广东高新兴通信设备有限公司 | Management system for polling base station |
| CN201323637Y (en) * | 2008-11-24 | 2009-10-07 | 中国移动通信集团陕西有限公司 | Palmtop operation system |
| CN202374462U (en) * | 2011-11-18 | 2012-08-08 | 曾宝国 | Base station operation maintenance information management system based on radio frequency identification device (RFID) inspection personal digital assistant (PDA) |
| CN202818335U (en) * | 2011-12-31 | 2013-03-20 | 北京市国路安信息技术有限公司 | Operation management system |
| CN203193660U (en) * | 2013-04-23 | 2013-09-11 | 成都勤智数码科技股份有限公司 | Operation and maintenance service organization support system |
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Application publication date: 20141029 |