CN104077720A - Business handling method and device - Google Patents
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- CN104077720A CN104077720A CN201410252344.1A CN201410252344A CN104077720A CN 104077720 A CN104077720 A CN 104077720A CN 201410252344 A CN201410252344 A CN 201410252344A CN 104077720 A CN104077720 A CN 104077720A
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Abstract
The embodiment of the invention discloses a business handling method. The business handling method comprises the steps of obtaining a client monitoring image comprising the front face image of a client; sending a video connection request to a management terminal, establishing video connection with the management terminal and sending the client monitoring image to the management terminal through video connection; obtaining business application information and identification identifying information input by the client, wherein the identification identifying information comprises the photograph information of the client; sending the business application information and the identification identifying information to the management terminal and carrying out an qualification examination on the business application information through the management terminal; obtaining the qualification examination result sent by the management terminal and handling the business according to the business application information if the qualification examination result indicates passing of the qualification examination. The embodiment of the invention discloses a business handling device. By adopting the business handling method and device, the client can handle various kinds of business in a self-help mode, and therefore the business handling range is expanded, and the business handling efficiency is improved.
Description
Technical field
The present invention relates to electronic technology field, relate in particular to a kind of business handling method and apparatus.
Background technology
ATM (Automated Tellermachin) equipment is a kind of self-service equipment that has combined multiple different financial business functions, and the function that holder can utilize this equipment to provide completes inquiry, change password, the financial service such as deposit, withdraw the money.Atm device has substituted teller and has completed most cash class business at present.But, when business such as client had both needed to handle out card, report the loss, need again to handle deposit and withdraw, when the financial transaction such as telephone recharge, need first to handle out card business to sales counter, then for alleviating the queuing pressure of site sales counter, the financial transaction that manages something individually on atm device of Zai Qianqu Self-Service district.The shortcoming of prior art is, when having a lot of clients in the time that sales counter is queued up, can cause and handle the inefficiency of holding card, although can arrive on atm device and handle while handling other financial transaction service, need to commute between sales counter and atm device.
Summary of the invention
The embodiment of the present invention provides a kind of business handling method and apparatus.Expand service handling scope, improved the efficiency of business handling.
The embodiment of the present invention provides a kind of business handling method, comprising:
Obtain client's monitoring image, described client's monitoring image comprises client front face image;
Send video connection request to office terminal, set up video with described office terminal and be connected, and connect described client's monitoring image is sent to described office terminal by described video;
The business application information and the identity identification information that obtain client's input, described identity identification information comprises client's photographic intelligence;
Described business application information and described identity identification information are sent to described office terminal, so that title examination is carried out to described business application information in described office terminal, described title examination comprises the client identity examination & verification of carrying out according to described client's monitoring image and described identity identification information;
Obtain the title examination result that described office terminal sends, pass through if described title examination result is title examination, according to described business application information transacting business.
Wherein, described in obtain the title examination result that described office terminal sends, pass through if described title examination result is title examination, comprise according to described business application information transacting business:
Pass through if described title examination result is title examination, described business application information is printed and obtained service order form list;
Obtain the scanning information of the service order form list that carries client's signature;
The scanning information of the described service order form list that carries described client's signature is sent to described office terminal, so that described office terminal is carried out operational audit according to described identity identification information to the scanning information of the described service order form list that carries described client's signature;
Obtain the operational audit result that described office terminal sends, pass through if described operational audit result is operational audit, for client provides the business of handling.
Wherein, described in obtain the title examination result that described office terminal sends, pass through if described title examination result is title examination, comprise according to described business application information transacting business:
Pass through if described title examination result is title examination, obtain client's signature of described client's handwriting input;
According to described identity identification information, described client's signature is carried out to business audit;
If being operational audit, described operational audit result passes through, for client provides the business of handling.
Wherein, described method also comprises:
Send audio frequency and video connection request to described office terminal, set up audio frequency and video with described office terminal and be connected;
By described audio frequency and video connection, client is seeked advice to audio/video information and be sent to described office terminal;
Obtain described office terminal and seek advice from according to described client the advisory feedback audio/video information that audio/video information returns.
Correspondingly, the embodiment of the present invention provides a kind of business handling device, comprising:
Image collection module, for obtaining client's monitoring image, described client's monitoring image comprises client front face image;
Connection request module, for send video connection request to office terminal, sets up video with described office terminal and is connected, and connected described client's monitoring image is sent to described office terminal by described video;
Acquisition of information module, for obtaining business application information and the identity identification information of client's input, described identity identification information comprises client's photographic intelligence;
Information sending module, for described business application information and described identity identification information are sent to described office terminal, so that title examination is carried out to described business application information in described office terminal, described title examination comprises the client identity examination & verification of carrying out according to described client's monitoring image and described identity identification information;
Business handling module, the title examination result sending for obtaining described office terminal, passes through if described title examination result is title examination, according to described business application information transacting business.
Wherein, described business handling module comprises:
List print unit, if be that title examination is passed through for described title examination result, print described business application information to obtain service order form list;
Scanning information acquiring unit, for obtaining the scanning information of the service order form list that carries client's signature;
Scanning information transmitting element, for the scanning information of the described service order form list that carries described client's signature is sent to described office terminal, so that described office terminal is carried out operational audit according to described identity identification information to the scanning information of the described service order form list that carries described client's signature;
The first business provides unit, and the operational audit result sending for obtaining described office terminal, passes through if described operational audit result is operational audit, for client provides the business of handling.
Wherein, described business handling module comprises:
Handwritten signature acquiring unit, if be that title examination is passed through for described title examination result, obtains client's signature of described client's handwriting input;
Signature examination & verification unit, for carrying out business audit according to described identity identification information to described client's signature;
The second business provides unit, if be that operational audit is passed through for described operational audit result, for client provides the business of handling.
Wherein, described connection request module also, for sending audio frequency and video connection request to described office terminal, is set up audio frequency and video with described office terminal and is connected;
Described device also comprises:
Consultation information sending module, is sent to described office terminal for client being seeked advice to audio/video information by described audio frequency and video connection;
Feedback information acquisition module, seeks advice from according to described client the advisory feedback audio/video information that audio/video information returns for obtaining described office terminal.
Implement the embodiment of the present invention, first obtain client's monitoring image, connect described client's monitoring image is sent to described office terminal by described video, then obtain business application information and the identity identification information of client's input, described business application information and described identity identification information are sent to described office terminal, so that title examination is carried out to described business application information in described office terminal, described title examination comprises the client identity examination & verification of carrying out according to described client's monitoring image and described identity identification information, thereby obtain the title examination result that described office terminal sends, if being title examination, described title examination result passes through, according to described business application information transacting business.Need to arrive for handling out card business in prior art the problem of handling before sales counter, the embodiment of the present invention is connected by the video of setting up with office terminal, and the business that client is handled is audited, and final finishing service is handled, expand service handling scope, improved the efficiency of business handling.
Brief description of the drawings
In order to be illustrated more clearly in the technical scheme of the embodiment of the present invention, below the accompanying drawing of required use during embodiment is described is briefly described, apparently, accompanying drawing in the following describes is some embodiments of the present invention, for those of ordinary skill in the art, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is the first embodiment process flow diagram of a kind of business handling method of proposing of the present invention;
Fig. 2 is another embodiment process flow diagram of a kind of business handling method of proposing of the present invention;
Fig. 3 is the structural representation of a kind of business handling device of proposing of the present invention;
Fig. 4 is the structural representation of an embodiment of business handling module in the business handling device that proposes of the present invention;
Fig. 5 is the structural representation of another embodiment of business handling module in the business handling device that proposes of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiment.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
Please refer to Fig. 1, Fig. 1 is the first embodiment process flow diagram of a kind of business handling method of proposing of the present invention, and as shown in the figure, the embodiment of the present invention at least comprises:
S101, obtains client's monitoring image, and described client's monitoring image comprises client front face image.
In specific implementation, can a camera be set at the front end of equipment and monitor in real time, and the camera direction of aiming at is the positive face of client, in the time having client to enter into the shooting district of this camera, just can get this client's front eyes image.
S102, sends video connection request to office terminal, set up video and be connected, and connected described client's monitoring image is sent to described office terminal by described video with described office terminal.
In specific implementation, in the time handling as business such as application bank cards, client can click " calling " button and send video connection request, after office terminal receives this video connection request, for the customer service of office terminal, just can connect and get client's monitoring image by above-mentioned video.
S103, obtains business application information and the identity identification information of client's input, and described identity identification information comprises client's photographic intelligence.
In specific implementation, after client inserts I.D., by card reader of ID card, I.D. is scanned the identity identification information that obtains client, after client fetches I.D., on screen, show client's identity identification information and need to fill in the electronic application list of business application information.Now, client can be according to the requirement of electronic application list, fills in the business application information of this electronic application list.Wherein, business application information comprises customer information, application type of service and application business function etc.
S104, described business application information and described identity identification information are sent to described office terminal, so that title examination is carried out to described business application information in described office terminal, described title examination comprises the client identity examination & verification of carrying out according to described client's monitoring image and described identity identification information.
In specific implementation, after office terminal receives business application information and identity identification information, carry out client identity examination & verification, confirm whether the client client corresponding with identity identification information corresponding to client's monitoring image is same client, if different clients, title examination is not passed through, if same client, further the customer information in inquiring customer information resources bank is as client identity information, application qualification information etc., according to the customer information inquiring, confirm whether the client identity information receiving mates with the client identity information in customer information resource storehouse, if do not mate, title examination is not passed through, if coupling, further whether meet application qualification according to the business application information of the application qualification validation of information client input in the customer information resource storehouse inquiring, as whether the credit rating of confirming client meets application requirement, if do not meet, title examination is not passed through, if meet, title examination is passed through.If title examination is passed through, continue to carry out following step, if title examination is not passed through, end at this step, no longer carry out following step.
S105, obtains the title examination result that described office terminal sends, and passes through, according to described business application information transacting business if described title examination result is title examination.
It should be noted that, handle as business such as application bank cards for client, office terminal need to be connected client's signature of service order form list is audited by video.
In specific implementation, pass through if described title examination result is title examination, described business application information is printed and obtained service order form list.After printing service order form list, client is signed and monitored on service order form list, and connect client's monitoring image of signing on service order form list is sent to office terminal by video.The client identity of signing on service order form list is judged according to client's monitoring image and identity identification information in office terminal.If be different clients the client client corresponding from above-mentioned identity identification information of service order form list signature in client's monitoring image, operational audit is not passed through, and no longer carries out following step.If be same client the client client corresponding with above-mentioned identity identification information of service order form list signature in client's monitoring image, indicate client that service order form list is put into camera scanning area, and trigger sweep service order form list.
Further, obtain the scanning information of the service order form list that carries client's signature, the scanning information of the described service order form list that carries described client's signature is sent to described office terminal, so that described office terminal is carried out operational audit according to described identity identification information to the scanning information of the described service order form list that carries described client's signature.Concrete, after the scanning information of service order form list that carries client signature is sent to office terminal, the client identity of signing on service order form list is judged in office terminal according to identity identification information, if the signature on service order form list is not the customer name that above-mentioned identity identification information is corresponding, operational audit is not passed through, if the customer name corresponding with above-mentioned identity identification information of the signature on service order form list is identical, operational audit is passed through.
Further, obtain the operational audit result that described office terminal sends, pass through if described operational audit result is operational audit, for client provides the business of handling.Concrete, after the operational audit result of passing through in the operational audit that gets office terminal transmission, service order form list is stored in to predeterminable area, and point out client to create account, obtain the client password of client's input, client password, account and identity identification information are bound, after account creates successfully, shown bank card or the Net silver shield handled to client.
Optionally, pass through if described title examination result is title examination, obtain client's signature of described client's handwriting input; According to described identity identification information, described client's signature is carried out to business audit, judge whether client's signature is customer name corresponding to identity identification information, if client's signature is not the customer name that identity identification information is corresponding, operational audit is not passed through, thus the business that does not provide client to handle.If client signature is the customer name that identity identification information is corresponding, operational audit is passed through, thereby provides the business of handling for client.
It should be noted that, handle as opened the business such as e-bank's transaction time client, can directly carry out business audit according to described identity identification information to described client's signature, and not need to connect by office terminal and audit by video.
Please refer to Fig. 2, Fig. 2 is the process flow diagram of another embodiment of a kind of business handling method of proposing of the present invention, and as shown in the figure, the embodiment of the present invention at least comprises:
S201, sends audio frequency and video connection request to described office terminal, sets up audio frequency and video be connected with described office terminal.
It should be noted that, in last embodiment, client handling as application bank card, open e-bank transaction, report the loss or when the business such as cancellation, thereby customer service that can call manager terminal is set up audio frequency and video and is connected and carry out business consultation, also can be in the situation that not carrying out client identity examination & verification, hang-up tone video connects.This method of setting up audio frequency and video connection is identical with the step S101 in last embodiment, and this step repeats no more.
S202, seeks advice from audio/video information by described audio frequency and video connection by client and is sent to described office terminal.
In specific implementation, for example, in the time filling in the electronic application list of business application information, if client has problem to need the customer service of consulting management terminal, just can client be seeked advice to audio/video information by audio frequency and video and send to office terminal, the customer service of office terminal is after the client who receives seeks advice from audio/video information, and the problem that client is proposed is answered.
S203, obtains described office terminal and seeks advice from according to described client the advisory feedback audio/video information that audio/video information returns.
First the embodiment of the present invention sends to office terminal by identity identification information and business application information, then be connected by the video of setting up with office terminal, identity identification information and business application information are audited, and final finishing service is handled, expand service handling scope, improved the efficiency of business handling.
Please refer to Fig. 3, Fig. 3 is the structural representation of a kind of business handling device of proposing of the present invention.As shown in the figure, the embodiment of the present invention at least comprises: image collection module 301, connection request module 302, acquisition of information module 303, information sending module 304 and business handling module 305, described device also comprises: consultation information sending module 306 and feedback information acquisition module 307, wherein:
Image collection module 301, for obtaining client's monitoring image, described client's monitoring image comprises client front face image.
Concrete, can a camera be set at the front end of equipment and monitor in real time, and the direction that camera is aimed at is the positive face of client, in the time having client to enter into the shooting district of this camera, just can get this client's front eyes image.
Connection request module 302, for send video connection request to office terminal, sets up video with described office terminal and is connected, and connected described client's monitoring image is sent to described office terminal by described video.
Concrete, in the time handling as business such as application bank cards, client can click " calling " button and send video connection request, after office terminal receives this video connection request, for the customer service of office terminal, just can connect and get client's monitoring image by above-mentioned video.
Acquisition of information module 303, for obtaining business application information and the identity identification information of client's input, described identity identification information comprises client's photographic intelligence.
Concrete, after client inserts I.D., by card reader of ID card, I.D. is scanned the identity identification information that obtains client, after client fetches I.D., on screen, show client's identity identification information and need to fill in the electronic application list of business application information.Now, client can be according to the requirement of electronic application list, fills in the business application information of this electronic application list.Wherein, business application information comprises customer information, application type of service and application business function etc.
Information sending module 304, for described business application information and described identity identification information are sent to described office terminal, so that title examination is carried out to described business application information in described office terminal, described title examination comprises the client identity examination & verification of carrying out according to described client's monitoring image and described identity identification information.
Concrete, after office terminal receives business application information and identity identification information, carry out client identity examination & verification, confirm whether the client client corresponding with identity identification information corresponding to client's monitoring image is same client, if different clients, title examination is not passed through, if same client, further the customer information in inquiring customer information resources bank is as client identity information, application qualification information etc., according to the customer information inquiring, confirm whether the client identity information receiving mates with the client identity information in customer information resource storehouse, if do not mate, title examination is not passed through, if coupling, further whether meet application qualification according to the business application information of the application qualification validation of information client input in the customer information resource storehouse inquiring, as whether the credit rating of confirming client meets application requirement, if do not meet, title examination is not passed through, if meet, title examination is passed through.Wherein, if title examination is passed through, continue to carry out following operational module or unit, if title examination is not passed through, end at this operational module, no longer carry out following operational module or unit.
Business handling module 305, the title examination result sending for obtaining described office terminal, passes through if described title examination result is title examination, according to described business application information transacting business.
As shown in Figure 4, business handling module 305 can further comprise: list print unit 401, scanning information acquiring unit 402, scanning information transmitting element 403 and the first business provide unit 404, wherein:
List print unit 401, if be that title examination is passed through for described title examination result, print described business application information to obtain service order form list.
It should be noted that, handle as business such as application bank cards for client, office terminal need to be connected client's signature of service order form list is audited by video.
Concrete, after printing service order form list, client is signed and monitored on service order form list, and connect client's monitoring image of signing on service order form list is sent to office terminal by video.The client identity of signing on service order form list is judged according to client's monitoring image and identity identification information in office terminal.If be different clients the client client corresponding from above-mentioned identity identification information of service order form list signature in client's monitoring image, operational audit is not passed through, and no longer carries out following module or unit.If be same client the client client corresponding with above-mentioned identity identification information of service order form list signature in client's monitoring image, indicate client that service order form list is put into camera scanning area, and trigger and carry out scanning information acquiring unit 402.
Scanning information acquiring unit 402, for obtaining the scanning information of the service order form list that carries client's signature.
Scanning information transmitting element 403, for the scanning information of the described service order form list that carries described client's signature is sent to described office terminal, so that described office terminal is carried out operational audit according to described identity identification information to the scanning information of the described service order form list that carries described client's signature.
Concrete, after the scanning information of service order form list that carries described client signature is sent to office terminal by scanning information transmitting element 403, the client identity of signing on service order form list is judged in office terminal according to above-mentioned identity identification information, if the signature on service order form list is not the customer name that above-mentioned identity identification information is corresponding, operational audit is not passed through, if the customer name corresponding with above-mentioned identity identification information of the signature on service order form list is identical, operational audit is passed through.
The first business provides unit 404, and the operational audit result sending for obtaining described office terminal, passes through if described operational audit result is operational audit, for client provides the business of handling.
Concrete, after the operational audit result of passing through in the operational audit that gets office terminal transmission, service order form list is stored in to predeterminable area, and point out client to create account, obtain the client password of client's input, client password, account and identity identification information are bound, after account creates successfully, shown bank card or the Net silver shield handled to client.
As shown in Figure 5, business handling module 305 also can further comprise: handwritten signature acquiring unit 501, signature examination & verification unit 502 and the second business provide unit 503, wherein:
Handwritten signature acquiring unit 501, if be that title examination is passed through for described title examination result, obtains client's signature of described client's handwriting input.
Signature examination & verification unit 502, for carrying out business audit according to described identity identification information to described client's signature.
Concrete, according to described identity identification information, judge whether client's signature is customer name corresponding to identity identification information, if client's signature is not the customer name that identity identification information is corresponding, operational audit is not passed through, no longer carry out following unit or module, thus the business that does not provide client to handle.If client's signature is the customer name that identity identification information is corresponding, operational audit is passed through, and provides unit 503 thereby trigger second business of execution.
The second business provides unit 503, if be that operational audit is passed through for described operational audit result, for client provides the business of handling.Wherein, the business of handling described in comprises the business of opening e-bank's transaction.
It should be noted that, handle as opened the business such as e-bank's transaction time client, can directly carry out business audit according to described identity identification information to described client's signature, and not need to connect by office terminal and audit by video.
Consultation information sending module 306, is sent to described office terminal for client being seeked advice to audio/video information by described audio frequency and video connection.
For example, in the time filling in the electronic application list of business application information, if client has problem to need the customer service of consulting management terminal, just can client be seeked advice to audio/video information by audio frequency and video and send to office terminal, the customer service of office terminal is after the client who receives seeks advice from audio/video information, and the problem that client is proposed is answered.
Feedback information acquisition module 307, seeks advice from according to described client the advisory feedback audio/video information that audio/video information returns for obtaining described office terminal.
It should be noted that, client handling as application bank card, open e-bank transaction, report the loss or when the business such as cancellation, thereby customer service that can call manager terminal is set up audio frequency and video and is connected and carry out business consultation, also can be in the situation that not carrying out client identity examination & verification, hang-up tone video connects.
First the embodiment of the present invention sends to office terminal by identity identification information and business application information, then be connected by the video of setting up with office terminal, identity identification information and business application information are audited, and final finishing service is handled, expand service handling scope, improved the efficiency of business handling.
Step in embodiment of the present invention method can be carried out according to actual needs order and adjusted, merges and delete.
Unit in embodiment of the present invention device can merge according to actual needs, divides and delete.
Unit described in the embodiment of the present invention, can pass through universal integrated circuit, for example CPU (Central Processing Unit, central processing unit), or realize by ASIC (Application Specific Integrated Circuit, special IC).
One of ordinary skill in the art will appreciate that all or part of flow process realizing in above-described embodiment method, can carry out the hardware that instruction is relevant by computer program to complete, described program can be stored in a computer read/write memory medium, this program, in the time carrying out, can comprise as the flow process of the embodiment of above-mentioned each side method.Wherein, described storage medium can be magnetic disc, CD, read-only store-memory body (Read-Only Memory, ROM) or random store-memory body (Random Access Memory, RAM) etc.
Above disclosed is only preferred embodiment of the present invention, certainly can not limit with this interest field of the present invention, and the equivalent variations of therefore doing according to the claims in the present invention, still belongs to the scope that the present invention is contained.
Claims (8)
1. a business handling method, is characterized in that, described method comprises:
Obtain client's monitoring image, described client's monitoring image comprises client front face image;
Send video connection request to office terminal, set up video with described office terminal and be connected, and connect described client's monitoring image is sent to described office terminal by described video;
The business application information and the identity identification information that obtain client's input, described identity identification information comprises client's photographic intelligence;
Described business application information and described identity identification information are sent to described office terminal, so that title examination is carried out to described business application information in described office terminal, described title examination comprises the client identity examination & verification of carrying out according to described client's monitoring image and described identity identification information;
Obtain the title examination result that described office terminal sends, pass through if described title examination result is title examination, according to described business application information transacting business.
2. the method for claim 1, is characterized in that, described in obtain the title examination result that described office terminal sends, pass through if described title examination result is title examination, comprise according to described business application information transacting business:
Pass through if described title examination result is title examination, described business application information is printed and obtained service order form list;
Obtain the scanning information of the service order form list that carries client's signature;
The scanning information of the described service order form list that carries described client's signature is sent to described office terminal, so that described office terminal is carried out operational audit according to described identity identification information to the scanning information of the described service order form list that carries described client's signature;
Obtain the operational audit result that described office terminal sends, pass through if described operational audit result is operational audit, for client provides the business of handling.
3. the method for claim 1, is characterized in that, described in obtain the title examination result that described office terminal sends, pass through if described title examination result is title examination, comprise according to described business application information transacting business:
Pass through if described title examination result is title examination, obtain client's signature of described client's handwriting input;
According to described identity identification information, described client's signature is carried out to business audit;
If being operational audit, described operational audit result passes through, for client provides the business of handling.
4. the method for claim 1, is characterized in that, described method also comprises:
Send audio frequency and video connection request to described office terminal, set up audio frequency and video with described office terminal and be connected;
By described audio frequency and video connection, client is seeked advice to audio/video information and be sent to described office terminal;
Obtain described office terminal and seek advice from according to described client the advisory feedback audio/video information that audio/video information returns.
5. a business handling device, is characterized in that, described device comprises:
Image collection module, for obtaining client's monitoring image, described client's monitoring image comprises client front face image;
Connection request module, for send video connection request to office terminal, sets up video with described office terminal and is connected, and connected described client's monitoring image is sent to described office terminal by described video;
Acquisition of information module, for obtaining business application information and the identity identification information of client's input, described identity identification information comprises client's photographic intelligence;
Information sending module, for described business application information and described identity identification information are sent to described office terminal, so that title examination is carried out to described business application information in described office terminal, described title examination comprises the client identity examination & verification of carrying out according to described client's monitoring image and described identity identification information;
Business handling module, the title examination result sending for obtaining described office terminal, passes through if described title examination result is title examination, according to described business application information transacting business.
6. device as claimed in claim 5, is characterized in that, described business handling module comprises:
List print unit, if be that title examination is passed through for described title examination result, print described business application information to obtain service order form list;
Scanning information acquiring unit, for obtaining the scanning information of the service order form list that carries client's signature;
Scanning information transmitting element, for the scanning information of the described service order form list that carries described client's signature is sent to described office terminal, so that described office terminal is carried out operational audit according to described identity identification information to the scanning information of the described service order form list that carries described client's signature;
The first business provides unit, and the operational audit result sending for obtaining described office terminal, passes through if described operational audit result is operational audit, for client provides the business of handling.
7. device as claimed in claim 5, is characterized in that, described business handling module comprises:
Handwritten signature acquiring unit, if be that title examination is passed through for described title examination result, obtains client's signature of described client's handwriting input;
Signature examination & verification unit, for carrying out business audit according to described identity identification information to described client's signature;
The second business provides unit, if be that operational audit is passed through for described operational audit result, for client provides the business of handling.
8. device as claimed in claim 5, is characterized in that, described connection request module also, for sending audio frequency and video connection request to described office terminal, is set up audio frequency and video with described office terminal and is connected;
Described device also comprises:
Consultation information sending module, is sent to described office terminal for client being seeked advice to audio/video information by described audio frequency and video connection;
Feedback information acquisition module, seeks advice from according to described client the advisory feedback audio/video information that audio/video information returns for obtaining described office terminal.
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| CN201410252344.1A CN104077720A (en) | 2014-06-09 | 2014-06-09 | Business handling method and device |
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| CN201410252344.1A CN104077720A (en) | 2014-06-09 | 2014-06-09 | Business handling method and device |
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Cited By (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106453531A (en) * | 2016-09-28 | 2017-02-22 | 山东浪潮商用系统有限公司 | Self-help tax handling method, self-help tax handling terminal and self-help tax handling system |
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| CN107240023A (en) * | 2016-03-29 | 2017-10-10 | 平安科技（深圳）有限公司 | client identity confirmation method, device and system |
| CN107292579A (en) * | 2016-04-13 | 2017-10-24 | 平安科技（深圳）有限公司 | Declaration form saves treating method and apparatus from damage |
| CN107358561A (en) * | 2017-07-17 | 2017-11-17 | 长威信息科技发展股份有限公司 | A kind of certificate based on personal credit scoring is self-service to handle method and device |
| CN108805513A (en) * | 2017-05-05 | 2018-11-13 | 北京中科汇联科技股份有限公司 | A kind of government affairs based on cross-region across space remotely handle method |
| CN108921510A (en) * | 2018-06-27 | 2018-11-30 | 中国建设银行股份有限公司 | Banking remote auto checking method and system |
| CN109214821A (en) * | 2018-08-15 | 2019-01-15 | 中国平安人寿保险股份有限公司 | identity remote authentication method and terminal device |
| CN109345186A (en) * | 2018-08-15 | 2019-02-15 | 中国平安人寿保险股份有限公司 | Business handling method and terminal device based on Internet of Things |
| CN109377185A (en) * | 2018-11-13 | 2019-02-22 | 广州市华标科技发展有限公司 | Wisdom certificates handling just police uniform business method, apparatus, system, background service equipment and medium |
| CN109416814A (en) * | 2016-06-22 | 2019-03-01 | 劳雷尔精机株式会社 | Window receiving system and service robot |
| CN109492559A (en) * | 2018-10-27 | 2019-03-19 | 平安医疗健康管理股份有限公司 | Title examination method, server and storage medium based on image recognition |
| CN109509131A (en) * | 2018-11-13 | 2019-03-22 | 广州市华标科技发展有限公司 | Wisdom certificates handling convenience service method, apparatus, system, certificates handling terminal and medium |
| CN109754218A (en) * | 2018-12-19 | 2019-05-14 | 平安普惠企业管理有限公司 | Business handling request processing method, device, computer equipment and storage medium |
| CN109801076A (en) * | 2019-01-02 | 2019-05-24 | 广东金赋科技股份有限公司 | Handwriting authentication method, equipment and storage medium based on self-aided terminal |
| CN110266812A (en) * | 2019-07-05 | 2019-09-20 | 中国工商银行股份有限公司 | Communication system and method in communication request component, outlet |
| CN113989021A (en) * | 2021-10-29 | 2022-01-28 | 中国银行股份有限公司 | Banking business handling method and device based on 5G message |
| CN115880041A (en) * | 2023-02-13 | 2023-03-31 | 成都阿卡林科技发展有限公司 | Housing management system based on big data analysis |
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| CN107240023A (en) * | 2016-03-29 | 2017-10-10 | 平安科技（深圳）有限公司 | client identity confirmation method, device and system |
| CN107292579A (en) * | 2016-04-13 | 2017-10-24 | 平安科技（深圳）有限公司 | Declaration form saves treating method and apparatus from damage |
| CN106599224A (en) * | 2016-05-31 | 2017-04-26 | 深圳前海大数金融服务有限公司 | Credit information report query method and system |
| CN109416814A (en) * | 2016-06-22 | 2019-03-01 | 劳雷尔精机株式会社 | Window receiving system and service robot |
| US11386703B2 (en) | 2016-06-22 | 2022-07-12 | Laurel Precision Machines Co., Ltd. | Counter reception system and service robot |
| CN106453531A (en) * | 2016-09-28 | 2017-02-22 | 山东浪潮商用系统有限公司 | Self-help tax handling method, self-help tax handling terminal and self-help tax handling system |
| CN106780194A (en) * | 2017-02-06 | 2017-05-31 | 厦门法信公证云科技有限公司 | A kind of long-range receiving system and method based on cloud computing technology |
| CN108805513A (en) * | 2017-05-05 | 2018-11-13 | 北京中科汇联科技股份有限公司 | A kind of government affairs based on cross-region across space remotely handle method |
| CN107358561A (en) * | 2017-07-17 | 2017-11-17 | 长威信息科技发展股份有限公司 | A kind of certificate based on personal credit scoring is self-service to handle method and device |
| CN108921510A (en) * | 2018-06-27 | 2018-11-30 | 中国建设银行股份有限公司 | Banking remote auto checking method and system |
| CN109214821A (en) * | 2018-08-15 | 2019-01-15 | 中国平安人寿保险股份有限公司 | identity remote authentication method and terminal device |
| CN109345186A (en) * | 2018-08-15 | 2019-02-15 | 中国平安人寿保险股份有限公司 | Business handling method and terminal device based on Internet of Things |
| CN109345186B (en) * | 2018-08-15 | 2023-04-18 | 中国平安人寿保险股份有限公司 | Service handling method based on Internet of things and terminal equipment |
| CN109492559A (en) * | 2018-10-27 | 2019-03-19 | 平安医疗健康管理股份有限公司 | Title examination method, server and storage medium based on image recognition |
| CN109377185A (en) * | 2018-11-13 | 2019-02-22 | 广州市华标科技发展有限公司 | Wisdom certificates handling just police uniform business method, apparatus, system, background service equipment and medium |
| CN109509131A (en) * | 2018-11-13 | 2019-03-22 | 广州市华标科技发展有限公司 | Wisdom certificates handling convenience service method, apparatus, system, certificates handling terminal and medium |
| CN109754218A (en) * | 2018-12-19 | 2019-05-14 | 平安普惠企业管理有限公司 | Business handling request processing method, device, computer equipment and storage medium |
| CN109801076A (en) * | 2019-01-02 | 2019-05-24 | 广东金赋科技股份有限公司 | Handwriting authentication method, equipment and storage medium based on self-aided terminal |
| CN109801076B (en) * | 2019-01-02 | 2021-03-02 | 广东金赋科技股份有限公司 | Handwriting authentication method, device and storage medium based on self-service terminal |
| CN110266812A (en) * | 2019-07-05 | 2019-09-20 | 中国工商银行股份有限公司 | Communication system and method in communication request component, outlet |
| CN113989021A (en) * | 2021-10-29 | 2022-01-28 | 中国银行股份有限公司 | Banking business handling method and device based on 5G message |
| CN115880041A (en) * | 2023-02-13 | 2023-03-31 | 成都阿卡林科技发展有限公司 | Housing management system based on big data analysis |
| CN115880041B (en) * | 2023-02-13 | 2024-01-02 | 杭州超上科技有限公司 | Housing management system based on big data analysis |
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