CN104023213A - Interactive service method and system based on two-dimension code - Google Patents
Interactive service method and system based on two-dimension code Download PDFInfo
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- CN104023213A CN104023213A CN201410283313.2A CN201410283313A CN104023213A CN 104023213 A CN104023213 A CN 104023213A CN 201410283313 A CN201410283313 A CN 201410283313A CN 104023213 A CN104023213 A CN 104023213A
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Abstract
The invention provides an interactive service method based on a two-dimension code. The method includes the steps that a monitor server receives a request for carrying out customized operations on user monitor equipment, and the monitor server returns the corresponding two-dimension code back to a mobile terminal, wherein the request is sent by the mobile terminal, and information carried by the two-dimension code includes an operation instruction to be implemented for the customized operations on the user monitor equipment; the user monitor equipment scans and analyzes the two-dimension code received by the mobile terminal, implements the operation instruction carried in the two-dimension code and transmits the implementation result to the monitor server so that the monitor server can guide users to carry out the operations corresponding to the request on the user monitor equipment according to the implementation result. By means of the interactive service method based on the two-dimension code, the use experience of the users can be improved, and labor cost and time cost generated by on-site maintenance by a large number of professional maintenance personnel are saved.
Description
Technical field
The present invention relates to field of video monitoring, relate in particular to a kind of interactive services method and system based on Quick Response Code.
Background technology
Along with the development of computer and video technique, middle-size and small-size supervisory control system has more and more been pressed close to the life of domestic consumer.Wherein flexible with the monitoring scheme of NVR+IPC, this scheme is easy for installation and be of wide application, and family, shop, small-sized garden and hotel etc. all can adopt.This class application generally has following features:
Monitoring way is few, and below general 128 road, wherein family or shop monitoring are generally no more than 16 tunnels; The function that user needs is comparatively fixing, does not have the functional requirement of a lot of complexity, and generally there will be no variation after completing configuration; But ease for use, stability and the fail safe of user to supervisory control system there are certain requirements, be limited to network and the monitoring know-how of certain customers, generally be difficult to carry out comparatively complicated configuration, user wishes that the mode by simplifying most completes needed functional configuration, and when system goes wrong, can there is the mode of convenient and efficient to be served, guarantee that system recovers normal as early as possible.
, more and more faster along with monitoring business development, when equipment dispatches from the factory, unified default configuration cannot meet user's personalized demand, therefore need to do further personalized configuration for going out plant; But because domestic consumer is limited to network and monitoring know-how, therefore in the time that carrying out self-defined configuration, the NVR+IPC monitoring scheme to current can there is certain difficulty;
For example, IPC needs manual configuration IP address mostly on the one hand, and add one by one on NVR, operate and inconvenience, and a lot of functions of providing of NVR need user web or man-machine on carry out manual configuration according to the demand of oneself, as alarm interlock, the plan of deploying troops on garrison duty, OSD configuration, the amendment of Media Stream parameter and the storage plan of particular demands etc., these operations often need to possess certain professional knowledge, and have certain complexity, therefore domestic consumer is used these functions to acquire a certain degree of difficulty.
On the other hand, in the time that supervisory control system goes wrong, domestic consumer scarcely possesses the ability of investigation problem, therefore in order to recover the normal operation of supervisory control system, often need specialized maintenance personnel to investigate and solve to scene, time cost and human cost are existed to waste greatly.
Summary of the invention
In view of this, the present invention proposes a kind of interactive services method based on Quick Response Code, be applied in supervisory control system, described supervisory control system comprises mobile terminal, monitoring server and has the user monitoring equipment of Quick Response Code scan function, wherein said mobile terminal has been set up in advance network with described monitoring server and has been connected, and described method comprises:
What described monitoring server received that described mobile terminal sends carries out the request of self-defining operation to described user monitoring equipment, and described monitoring server returns to corresponding Quick Response Code to described mobile terminal; The information that described Quick Response Code carries comprises carries out to described user monitoring equipment the operational order that self-defining operation will be carried out;
Described user monitoring device scan is also resolved the described Quick Response Code that described mobile terminal receives, carry out the described operational order carrying in described Quick Response Code, and execution result is transferred to described monitoring server, to make described monitoring server complete operation corresponding to described request according to described execution result guiding user to described user monitoring equipment.
The present invention also proposes a kind of interactive services system based on Quick Response Code, described system comprises mobile terminal, monitoring server and has the user monitoring equipment of Quick Response Code scan function, wherein said mobile terminal has been set up in advance network with described monitoring server and has been connected, and described system comprises:
Return to unit, for what receive that described mobile terminal sends, described user monitoring equipment is carried out to the request of self-defining operation, return to corresponding Quick Response Code to described mobile terminal; The information that described Quick Response Code carries comprises carries out to described user monitoring equipment the operational order that self-defining operation will be carried out;
Performance element, for scanning and resolve the described Quick Response Code that described mobile terminal receives, carry out the described operational order carrying in described Quick Response Code, and execution result is transferred to described monitoring server, to make described monitoring server complete operation corresponding to described request according to described execution result guiding user to described user monitoring equipment.
The operational order that the present invention program will carry out when user to user watch-dog is carried out to the operation such as self-defined configuration or fault eliminating returns to customer mobile terminal with the form of Quick Response Code, when described user monitoring device scan after the Quick Response Code on customer mobile terminal, can automatically perform the described operational order carrying in this Quick Response Code, and execution result is transferred to monitoring server, make user in the time that user monitoring equipment is carried out to self-defined configuration, technical support personnel can understand user's demand accurately; In the time user monitoring equipment being carried out to fault eliminating, can collect rapidly effective information, assisting users is located and is fixed a breakdown, thereby has promoted user's experience, has saved manpower and time cost that a large amount of specialized maintenance personnel on-site maintenance brings.
Brief description of the drawings
Fig. 1 is the flow chart of a kind of interactive services method based on Quick Response Code in the exemplary a kind of execution mode of the present invention;
Fig. 2 is the exemplary a kind of video monitoring system networking diagram of the present invention;
Fig. 3 is the block diagram of the exemplary a kind of interactive services system based on Quick Response Code of the present invention;
Fig. 4 is the block diagram of the performance element in the exemplary a kind of interactive services system based on Quick Response Code of the present invention;
Fig. 5 is the block diagram of the performance element in the interactive services system of the exemplary another kind of the present invention based on Quick Response Code.
Embodiment
In order to make technical scheme of the present invention clearer, describe the present invention below in conjunction with the accompanying drawing embodiment that develops simultaneously.
Refer to Fig. 1, in the exemplary a kind of execution mode of the present invention, a kind of interactive services method based on Quick Response Code is proposed, be applied in supervisory control system, described supervisory control system comprises mobile terminal, monitoring server and has the user monitoring equipment of Quick Response Code scan function, wherein said mobile terminal has been set up in advance network with described monitoring server and has been connected, and described method comprises:
What S101, described monitoring server received that described mobile terminal sends carries out the request of self-defining operation to described user monitoring equipment, and described monitoring server returns to corresponding Quick Response Code to described mobile terminal; The information that described Quick Response Code carries comprises carries out to described user monitoring equipment the operational order that self-defining operation will be carried out;
S102, described user monitoring device scan are also resolved the described Quick Response Code that described mobile terminal receives, carry out the described operational order carrying in described Quick Response Code, and execution result is transferred to described monitoring server, to make described monitoring server complete operation corresponding to described request according to described execution result guiding user to described user monitoring equipment.
In the present embodiment, described user monitoring equipment generally includes NVR equipment and IPC equipment; Described monitoring server generally includes front end monitoring server and background server, described front end monitoring server is responsible for being connected and being carried out information interaction by the network of setting up in advance with user's mobile terminal, described background server is responsible for storing the basic configuration information of user monitoring equipment, and technical support personnel can be analyzed and revise the basic configuration information of described user monitoring equipment by the man-machine interface of background server carry;
Certainly,, in the time of concrete application, described user monitoring equipment also can only include IPC equipment; Described monitoring server can be arranged on a station server, also can be arranged on different servers; For example,
Monitoring server can be arranged on to central machine room, background server is distributed to respectively in different compasses of competency according to the difference of compass of competency, to alleviate the traffic pressure in central machine room.
Refer to Fig. 2, Fig. 2 is a kind of video monitoring system, and described system comprises home network and equipment supplier's internal network, and wherein said home network comprises IPC equipment (many), NVR equipment and home router; Man-machine and the front end monitoring server that described equipment supplier's internal network comprises background server, is connected with background server, and set up in advance the monitoring mobile phone client that network is connected with described front end monitoring server.
Under initial condition, first need home network described in described IPC equipment and NVR equipment access; Particularly, NVR can be connected with home router by netting twine with IPC, and be automatically that described NVR and IPC distribute private network IP address by the DHCP function of described home router, when described NVR and IPC equipment get after private network IP address, the described background server after now can having carried out NAT conversion by described home router and on public network carries out alternately.
Secondly also need NVR and IPC to carry out initialization operation; Particularly, when NVR equipment gets behind IP address, to constantly in home network, send probe broadcast, now the each IPC equipment in described home network is received after this probe broadcast, to respond probe match message to described NVR equipment, receive after this probe match message when NVR equipment, automatically add corresponding IPC.When NVR adds after each IPC, now can in man-machine interface, show the image of this IPC, be this IPC devices allocation memory space on backstage simultaneously, this IPC image is stored on backstage.In addition, the order that also can reach the standard grade according to each IPC is each IPC generation OSD title successively in described man-machine interface, for example can be according to the order of reaching the standard grade by each IPC called after " video camera 1 ", " video camera 2 " etc.; Meanwhile, in the configuration file of backstage, record the corresponding relation between title and the IP address of each IPC, to facilitate follow-up configuration guide and positioning problems.
In the present embodiment, after NVR and IPC initialization complete, now generated default configuration, and automatically performed real-time monitoring and two business of picture storage.But in actual applications, user may also need to carry out other business, the plan of withdrawing a garrison of for example alarm interlock, cloth, OSD configuration etc.; For described other business, described default configuration cannot meet user's requirement, therefore needs according to user's business demand, described default configuration to be modified, thereby realizes user's self-defined configuration.
In the prior art, because user lacks professional knowledge conventionally, default configuration is modified and normally completed by equipment supplier's technical support personnel, and in the present embodiment, can for example, be completed by operating mobile terminal (mobile phone) by user.
Particularly, the monitor client software that user can preloader provider provides on mobile phone, then registers to described monitoring server by this client software; For example, the registration Quick Response Code that user can be printed on product or user's manual by mobile telephone scanning user monitoring equipment in the time dispatching from the factory completes registration, this registration Quick Response Code comprises the information such as public network IP and port of described monitoring server conventionally, when after user's described registration Quick Response Code that used mobile telephone scanning, the public network IP of carrying according to this registration Quick Response Code and port automatically connect and complete registration with described monitoring server.After cell-phone customer terminal has been registered to described monitoring server, described monitoring server can be configuration information or the system information of memory space of this user assignment for preserving this subscriber equipment on background server.
In the present embodiment, described monitor client can provide three user options for user in the user interface of mobile phone, is respectively self-defined config option, fault Exclusions Options and manual service option.User can, by select corresponding user option in user interface, make operation by oneself to user monitoring equipment;
In the time that user has selected self-defined config option in user interface, monitoring server returns to a Quick Response Code to user's mobile phone; Now in the entrained information of this Quick Response Code, can comprise user's memory space that monitoring server generates at background server as this user in the time registering store path, background server public network IP address and port and carry out the required operational order of self-defined configuration operation etc.; The required operational order of the self-defined configuration operation of wherein said execution generally includes: the instruction of the current basic configuration information of collecting device and the instruction that background server connects and described basic configuration information is sent to the instruction of the store path that described monitoring server specifies.Certainly, in view of the various instructions that need to carry in described Quick Response Code more loaded down with trivial details, also the various instructions that described Quick Response Code need to be able to be carried in the time of specific implementation write in a command script in advance, in the time that NVR equipment is installed, just automatically carry this script in this locality, now in described configuration Quick Response Code, only need carry the instruction of carrying out described script.
When user receives by mobile phone after described Quick Response Code, mobile phone is aimed to IPC to be scanned, after IPC scanning by information analysis automatic transmission to NVR, NVR automatically performs the described operational order carrying in described Quick Response Code, the basic configuration information that collecting device is current, connect according to the public network IP of described background server and port numbers and background server, and described basic configuration information is sent to the store path of described appointment.Wherein said basic configuration information generally includes the essential information such as IP address, IPC number, title and IP address, storage plan and the video parameter of management of NVR self; In the time that described basic configuration information is sent to the store path of described appointment, can be encrypted described configuration information, wherein described configuration information being encrypted to transmission those skilled in the art can, with reference to prior art, no longer describe in detail in this application simultaneously.
Described background server receives after described basic configuration information, and system is analyzed described basic configuration information according to the default strategy in backstage automatically, to confirm the current executable user's configuration of user; For example, system backstage can be stored in backstage by executable user every kind of needed basic configuration information of configuration in advance, when receiving after the basic configuration information that user uploads, the basic configuration information that backstage is stored in advance every kind needed basic configuration information of configuration and user upload confirms that the executable user of active user configures after making comparisons; Certainly, confirm that the current executable user of user configures this process and also can be carried out by the man-machine interface of described background server by the technical support personnel on backstage; Wherein, specifically, determine the current executable user configured process of user, determine that according to described basic configuration information user can also realize the process of which function on the basis of this basic configuration information exactly.
For example, after system is resolved the basic configuration information of receiving, the IPC equipment of finding current NVR equipment control is many, therefore system can be determined, in the time that user need to realize the function of many IPC coordinated of needs, completely can be by described basic configuration information further being configured or revises to realize this function, realize so the configuration that this function will carry out is exactly a kind of executable configuration for user; Same reason, if the IPC equipment of current this NVR equipment control is only one, system can be determined so, cannot be by described basic configuration information further being configured or revises to realize above-mentioned functions, now realize the configuration that this function will carry out is the not executable configuration of one for user.
When having determined after the executable user's configuration of user, background server can be list document by the Information generation such as detailed configuration method and functional description of the current executable various functions of user, then the described list document of described basic configuration information and generation is sent to user's monitoring mobile phone client, and described list document is shown in the user interface of described monitoring mobile phone client with the form of drop-down choice box, in described monitoring mobile phone client, complete the self-defined configuration to NVR and IPC equipment according to the prompting in described drop-down choice box with guiding user.
After user completes described NVR and the self-defined configuration of IPC equipment in monitoring mobile phone client, the configuration file being now stored in described background server is revised by user; Background server by amended user self-defined configuration information with compare at the basic configuration information of local backup in advance, if find described self-defined configuration information revises on the basis of described basic configuration information, described self-defined configuration information is sent to NVR by being connected of having set up with NVR equipment by background server, to complete the renewal of NVR local profile; For example, whether the self-defined configuration information that NVR equipment can acknowledge receipt of by the detection module carrying is identical with local basic configuration information, if not identical proof user revises configuration information, so execution reboot operation, covers original configuration information by described self-defined configuration information.
In the time that user has selected fault Exclusions Options in user interface, monitoring server also returns to a Quick Response Code to user's mobile phone; Now in the entrained information of this Quick Response Code, also can comprise user's memory space that monitoring server generates at background server as this user in the time registering store path, background server public network IP address and port and carry out fault and get rid of the required operational order of operation etc.; It is different that wherein said execution fault is got rid of the required operational order of the operation operational order required from carrying out self-defined configuration; Carrying out fault gets rid of the operational order of the described need of operation and generally includes: the instruction of the running log that instruction, the collecting device of the current basic configuration information of collecting device are current and the instruction of system status information and instruction that described background server connects and store path that the communication of collecting is specified to described monitoring server etc.
When user receives by mobile phone after described Quick Response Code, mobile phone is aimed to IPC to be scanned, after IPC scanning by information analysis automatic transmission to NVR, NVR automatically performs the operational order carrying in described Quick Response Code, the basic configuration information that collecting device is current, collecting device running log and system status information, connect according to the public network IP of described background server and port numbers and background server, and the information of collecting is sent to the store path of described appointment.
When described background server receives that, after the running log and system status information that described equipment is current, the technical support personnel on backstage can carry out fault location to user monitoring equipment by the man-machine interface of described background server; Certainly, if when technical support personnel positions user's fault, also need user to collect out of Memory (for example specific port message or specific Debugging message etc.), still can edit the cell-phone customer terminal that the Quick Response Code that carries specific operating instructions sends to user, after being scanned by IPC by user, the information of needs be passed to described technical support personnel; As can be seen here, said method can use flexibly in fault location process, by specific Quick Response Code, gets through an information interaction channel between user and technical support personnel, convenient convenient again.
When fault location completes and draws after corresponding troubleshooting methodology, described technical support personnel can send to described troubleshooting methodology user's monitoring mobile phone client, thereby guiding user completes the fault eliminating for described NVR and IPC equipment.
Certainly, in the time of specific implementation, if described technical support personnel does not directly orient fault, the troubleshooting methodology of common fault type and correspondence can also be sent to user's monitoring mobile phone client, to guide user to carry out fault eliminating to common fault; For example, described common fault type and corresponding troubleshooting methodology directly can be sent to user, on user's mobile phone interface, present modal fault type and corresponding troubleshooting methodology.For example, troubleshooting methodology corresponding to described common fault type, can be by simple order or eye-observation conventionally, confirms whether OK of device network, and whether device hardware indicator light is normal etc.;
In the present embodiment, if when user still cannot complete by the described monitor client software of installing on operating handset the operation that self-defined configuration to user monitoring equipment and fault get rid of, can also select described manual service option, the technical support personnel of automatic call service end, exchange with described technical support personnel, thereby the self-defined configuration and the fault that under described technical support personnel's remote assistance, complete described user monitoring equipment are got rid of operation.For example, backstage technical support personnel can carry out the current fault type of preliminary judgment device according to information such as the current states of the faulty equipment of user feedback, then write out the order that this fault of eliminating is carried out possibly, then the order writing is returned to user with the form of Quick Response Code; After user aims at IPC by mobile phone and scans, NRV automatically performs the operational order carrying in Quick Response Code, then the designated store path to background server by the communication of collecting, further confirms and fault location fault after by backstage technical support personnel, the information of collecting being analyzed; Certainly, in fault location process, if backstage technical support personnel find physical fault may with not being inconsistent of user profile, this information deficiency of collecting also needs to collect other information, compilation operation instruction sends to user with the form of Quick Response Code so again, and repeats above step; Visible, by specific Quick Response Code, can between user and technical support personnel, get through an information interaction channel, convenient convenient again, can improve user and experience.
Known by above description, the operational order that the present invention program will carry out when user to user watch-dog is carried out to the operation such as self-defined configuration or fault eliminating returns to customer mobile terminal with the form of Quick Response Code, when described user monitoring device scan after the Quick Response Code on customer mobile terminal, can automatically perform the described operational order carrying in this Quick Response Code, and execution result is transferred to monitoring server, make user in the time that user monitoring equipment is carried out to self-defined configuration, technical support personnel can understand user's demand accurately; In the time user monitoring equipment being carried out to fault eliminating, can collect rapidly effective information, assisting users is located and is fixed a breakdown, thereby has promoted user's experience, has saved manpower and time cost that a large amount of specialized maintenance personnel on-site maintenance brings.
Refer to Fig. 3, in the exemplary a kind of execution mode of the present invention, a kind of interactive services system 30 based on Quick Response Code is also proposed, described system comprises mobile terminal, monitoring server and has the user monitoring equipment of Quick Response Code scan function, wherein said mobile terminal has been set up in advance network with described monitoring server and has been connected, and described system 30 comprises returns to unit 301, performance element 302 and calling unit 303;
Wherein:
Return to unit 301, for what receive that described mobile terminal sends, described user monitoring equipment is carried out to the request of self-defining operation, return to corresponding Quick Response Code to described mobile terminal; The information that described Quick Response Code carries comprises carries out to described user monitoring equipment the operational order that self-defining operation will be carried out;
Performance element 302, for scanning and resolve the described Quick Response Code that described mobile terminal receives, carry out the described operational order carrying in described Quick Response Code, and execution result is transferred to described monitoring server, to make described monitoring server complete operation corresponding to described request according to described execution result guiding user to described user monitoring equipment.
In the present embodiment, what described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, when described self-defining operation is configuration operation, described operational order comprises: instruction and the instruction that described monitoring server connects and the instruction that described basic configuration information is transferred to described monitoring server of the current basic configuration information of collecting device; Refer to Fig. 4, described performance element 302 comprises:
First resolves subelement 302A, for resolving the described basic configuration information of receiving;
Determine subelement 302B, for determine the current executable user's configuration of user according to described basic configuration information;
First sends subelement 302C, for described basic configuration information and the current executable user's configuration of described user are sent to described mobile terminal, and the mode that current described user executable user is configured to drop-down choice box is presented on described mobile terminal, to guide described user to complete the self-defined configuration to described user monitoring equipment according to the prompting in described drop-down choice box on described mobile terminal;
Upgrade subelement 302D, for described user monitoring equipment being configured to renewal according to described self-defined configuration information; Or when technical staff revises according to user's real needs after the basic configuration information file that described monitoring server receives, to described user monitoring equipment is configured to renewal.
In the present embodiment, what described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, described self-defining operation is fault while getting rid of, and described operational order comprises: instruction, the running log of collecting device and the instruction of system status information of the current basic configuration information of collecting device and the instruction that described monitoring server connects and the instruction of the communication of collecting being given to described monitoring server; Refer to Fig. 5, described performance element 302 also comprises:
Second resolves subelement 302E, for resolving the described basic configuration information of receiving, described running log and system status information, to make technical support personnel to carry out fault location to described user monitoring equipment according to described information;
Second sends subelement 302F, for orienting the fault of described user monitoring equipment described technical support personnel and drawing after corresponding troubleshooting methodology, described troubleshooting methodology is sent to described mobile terminal.
In the present embodiment, described the second transmission subelement 302F is further used for:
In the time that described technical support personnel's no-fix has the fault of described user monitoring equipment, most common failure type and corresponding troubleshooting methodology are sent to described mobile terminal, to guide described user to complete the fault of described user monitoring equipment is got rid of according to the prompting of the troubleshooting methodology of described most common failure type and correspondence.
In the present embodiment, what described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, and when described self-defining operation is manual service operation requests, described system 30 also comprises:
Calling unit 303, for automatic call backstage technical support personnel, to make described user to complete the self-defining operation to described user monitoring equipment according to described backstage technical support personnel's remote assistance.
By the description of above embodiment, it will be appreciated by those skilled in the art that in embodiment, a unit can be merged in the unit in system, also can further split into multiple subelements.
The foregoing is only preferred embodiment of the present invention, in order to limit the present invention, within the spirit and principles in the present invention not all, any amendment of making, be equal to replacement, improvement etc., within all should being included in the scope of protection of the invention.
Claims (10)
1. the interactive services method based on Quick Response Code, be applied in video monitoring system, described video monitoring system comprises mobile terminal, monitoring server and has the user monitoring equipment of Quick Response Code scan function, wherein said mobile terminal has been set up in advance network with described monitoring server and has been connected, it is characterized in that, described method comprises:
What described monitoring server received that described mobile terminal sends carries out the request of self-defining operation to described user monitoring equipment, and described monitoring server returns to corresponding Quick Response Code to described mobile terminal; The information that described Quick Response Code carries comprises carries out to described user monitoring equipment the operational order that self-defining operation will be carried out;
Described user monitoring device scan is also resolved the described Quick Response Code that described mobile terminal receives, carry out the described operational order carrying in described Quick Response Code, and execution result is transferred to described monitoring server, to make described monitoring server complete operation corresponding to described request according to described execution result guiding user to described user monitoring equipment.
2. the method for claim 1, is characterized in that,
What described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, when described self-defining operation is configuration operation, described operational order comprises: instruction and the instruction that described monitoring server connects and the instruction that described basic configuration information is transferred to described monitoring server of the current basic configuration information of collecting device;
Described monitoring server completes described request respective operations according to described execution result guiding user to described user monitoring equipment and comprises:
Described monitoring server is resolved the described basic configuration information of receiving;
Determine the current executable user's configuration of user according to described basic configuration information;
Described basic configuration information and the current executable user's configuration of described user are sent to described mobile terminal, and the mode that current described user executable user is configured to drop-down choice box is presented on described mobile terminal, to guide described user to complete the self-defined configuration to described user monitoring equipment according to the prompting in described drop-down choice box on described mobile terminal;
Described user monitoring equipment is configured renewal according to described self-defined configuration information; Or technical staff revises after the described basic configuration information file that described monitoring server receives according to user's real needs, and described user monitoring equipment is configured to renewal.
3. the method for claim 1, is characterized in that,
What described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, described self-defining operation is fault while getting rid of, and described operational order comprises: instruction, the running log of collecting device and the instruction of system status information of the current basic configuration information of collecting device and the instruction that described monitoring server connects and the instruction of the communication of collecting being given to described monitoring server;
Described monitoring server completes described request respective operations according to described execution result guiding user to described user monitoring equipment and comprises:
Described monitoring server is resolved current basic configuration information, described running log and the system status information of described equipment of receiving, to make technical support personnel to carry out fault location to described user monitoring equipment according to described information;
When described technical support personnel orients the fault of described user monitoring equipment and show that, after corresponding troubleshooting methodology, described troubleshooting methodology is sent to described mobile terminal by described monitoring server.
4. method as claimed in claim 3, is characterized in that, described method also comprises:
In the time that described technical support personnel's no-fix has the fault of described user monitoring equipment, most common failure type and corresponding troubleshooting methodology are sent to described mobile terminal by described monitoring server, to guide described user to complete the fault of described user monitoring equipment is got rid of according to the prompting of the troubleshooting methodology of described most common failure type and correspondence.
5. the method for claim 1, is characterized in that, what described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, and when described self-defining operation is manual service operation requests, described method also comprises;
Described mobile terminal automatic call backstage technical support personnel, to make described user to complete the self-defining operation to described user monitoring equipment according to described backstage technical support personnel's remote assistance.
6. the interactive services system based on Quick Response Code, described system comprises mobile terminal, monitoring server and has the user monitoring equipment of Quick Response Code scan function, wherein said mobile terminal has been set up in advance network with described monitoring server and has been connected, and it is characterized in that, described system comprises:
Return to unit, for what receive that described mobile terminal sends, described user monitoring equipment is carried out to the request of self-defining operation, return to corresponding Quick Response Code to described mobile terminal; The information that described Quick Response Code carries comprises carries out to described user monitoring equipment the operational order that self-defining operation will be carried out;
Performance element, for scanning and resolve the described Quick Response Code that described mobile terminal receives, carry out the described operational order carrying in described Quick Response Code, and execution result is transferred to described monitoring server, to make described monitoring server complete operation corresponding to described request according to described execution result guiding user to described user monitoring equipment.
7. system as claimed in claim 6, is characterized in that,
What described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, when described self-defining operation is configuration operation, described operational order comprises: instruction and the instruction that described monitoring server connects and the instruction that described basic configuration information is transferred to described monitoring server of the current basic configuration information of collecting device;
Described performance element comprises:
First resolves subelement, for resolving the described basic configuration information of receiving;
Determine subelement, for determine the current executable user's configuration of user according to described basic configuration information;
First sends subelement, for described basic configuration information and the current executable user's configuration of described user are sent to described mobile terminal, and the mode that current described user executable user is configured to drop-down choice box is presented on described mobile terminal, to guide described user to complete the self-defined configuration to described user monitoring equipment according to the prompting in described drop-down choice box on described mobile terminal;
Upgrade subelement, for described user monitoring equipment being configured to renewal according to described self-defined configuration information; Or when technical staff revises according to user's real needs after the basic configuration information file that described monitoring server receives, described user monitoring equipment is configured to renewal.
8. system as claimed in claim 6, is characterized in that,
What described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, described self-defining operation is fault while getting rid of, and described operational order comprises: instruction, the running log of collecting device and the instruction of system status information of the current basic configuration information of collecting device and the instruction that described monitoring server connects and the instruction of the communication of collecting being given to described monitoring server;
Described performance element also comprises:
Second resolves subelement, for resolving the described basic configuration information of receiving, described running log and system status information, to make technical support personnel to carry out fault location to described user monitoring equipment according to described information;
Second sends subelement, for orienting the fault of described user monitoring equipment described technical support personnel and drawing after corresponding troubleshooting methodology, described troubleshooting methodology is sent to described mobile terminal.
9. system as claimed in claim 8, is characterized in that, described second sends subelement is further used for:
In the time that described technical support personnel's no-fix has the fault of described user monitoring equipment, most common failure type and corresponding troubleshooting methodology are sent to described mobile terminal, to guide described user to complete the fault of described user monitoring equipment is got rid of according to the prompting of the troubleshooting methodology of described most common failure type and correspondence.
10. the system as claimed in claim 1, is characterized in that, what described mobile terminal sent carries out the request of self-defining operation to described user monitoring equipment, and when described self-defining operation is manual service operation requests, described system also comprises:
Calling unit, for automatic call backstage technical support personnel, to make described user to complete the self-defining operation to described user monitoring equipment according to described backstage technical support personnel's remote assistance.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
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| CN105162811A (en) * | 2015-10-27 | 2015-12-16 | 李亮 | Method for issuing dispatching instruction safely and efficiently |
| CN105162811B (en) * | 2015-10-27 | 2018-06-01 | 国网安徽省电力有限公司宿州市城郊供电公司 | Safe and efficient dispatch command dissemination method |
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| CN110888795B (en) * | 2018-09-11 | 2023-10-20 | 中数通信息有限公司 | APP security evaluation data acquisition method |
| CN113867209A (en) * | 2021-09-28 | 2021-12-31 | 广西桂冠电力股份有限公司大化水力发电总厂 | Water power generator set technical water supply monitoring system and monitoring method |
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