CN103973905B - The collocation method and device of IVR - Google Patents
The collocation method and device of IVR Download PDFInfo
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- CN103973905B CN103973905B CN201310039239.5A CN201310039239A CN103973905B CN 103973905 B CN103973905 B CN 103973905B CN 201310039239 A CN201310039239 A CN 201310039239A CN 103973905 B CN103973905 B CN 103973905B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
- H04M2203/355—Interactive dialogue design tools, features or methods
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Abstract
The invention discloses a kind of collocation method of IVR and device, wherein, the method includes：Receive for configuring the configuration-direct of IVR nodes；The configuration information in configuration-direct, and the IVR nodes to specifying in configuration information is obtained, carries out unifying to configure.Present invention efficiently solves as the type of the extension of IVR business, the functional node number of configuration and functional node is constantly increasing in prior art, the big problem of complexity greatly reduces the complexity of IVR configurations.
Description
Technical field
The present invention relates to field of mobile communication, more particularly to a kind of collocation method of IVR and device.
Background technology
IVR（Interactive Voice Response, interactive voice response service）Apply in intelligent network
Extensively, cover supplement with money, query the balance, family number management, the inquiry function such as Rate Plan, be that telecommunications is used
Family provides conveniently Self-Service, saves substantial amounts of manpower and materials.
The IVR business of early stage is directly using service creation environment（Service Create Environment, SCE）
Develop.SCE is located at intelligent network conceptual model（Intelligent Network Conceptual Model,
INCM）General Function Platform（Global Functional Plane）.General Function Platform reflects intelligent network institute
The total function having.General Function Platform premised on providing a user with intelligent network business, from whole communication network
Network sets out, and takes out the functional module of some basic network functions；These functional modules are provided with intelligent network
Intelligent network business uncorrelated, but the business that provided of network can by these functional modules, i.e., independently of
The building block of business（Service Independent Building Block, SIB）It is overlapped to form service logic.
A service feature in service plane needs one or more SIB in General Function Platform to implement.By
The value-added service provided in early stage communication network is less, and user is directly made to the demand of IVR also very simple
Developed with SCE and can just meet requirement.But every time IVR business is adjusted, is changed, is both needed to
To use SCE to change service logic, be then compiled into file destination, and pass through SMAP
（Service Management Access Point, SMAP）It is loaded into service control point（Service Control
Point, SCP）Operation.
The mode of above-mentioned exploitation IVR business is the disadvantage is that, need the professional for being proficient in intelligent network business to carry out
The modification and loading of business, operator voluntarily cannot change as desired.As telecommunications industry is advanced by leaps and bounds
Development, IVR service neededs flexibly can be changed at any time as needed, be proposed novel Self-Service in time
Supply user uses, and is increased with cost caused by reducing the delayed institute due to IVR business.In addition, may be used
With the IVR of flexible configuration, at aspects such as real time information issue, ad distributions, it is also possible to create extra
Economic and social benefit, therefore, the direction that develops just towards configurableization of current IVR is developed.However,
As the type of the continuous extension of business, the functional node number of configuration and functional node also constantly can increase
Plus, complexity suddenly rises, and is more unfavorable for that configuration personnel are managed to IVR flow processs on the contrary.
For in prior art with the extension of IVR business, the functional node number of configuration and functional node
Type be constantly increasing, the big problem of complexity, at present not yet propose efficiently solve scheme.
Content of the invention
The invention provides a kind of collocation method of IVR and device, in order to solve in prior art with IVR
The type of the extension of business, the functional node number of configuration and functional node is constantly increasing, complexity
Big problem.
For solving above-mentioned technical problem, on the one hand, the present invention provides a kind of collocation method of IVR, the method
Including：Receive for configuring the configuration-direct of IVR nodes；The configuration information in configuration-direct is obtained, and right
The IVR nodes that specifies in configuration information, carry out unifying to configure.
Preferably, configuration-direct includes higher-level node configuration-direct, is that higher-level node configuration refers in configuration-direct
When making, the configuration information in configuration-direct, and the IVR nodes to specifying in configuration information is obtained, is united
One configuration, including：Obtain the first configuration information in higher-level node configuration-direct；By in the first configuration information
The logical relation of the IVR nodes composition that specifies, is packaged into a higher-level node.
Preferably, configuration-direct includes：Grand setting instructs, and when configuration-direct is instructed for grand setting, obtains
Configuration information in configuration-direct, and the IVR nodes to specifying in configuration information, carry out unifying to configure, bag
Include：Obtain grand the second configuration information arranged in instruction；The IVR nodes that specifies in second configuration information are set
A grand function is set to, wherein, the IVR nodes that specifies in the second configuration information are to belong to same in IVR
The IVR nodes of one classification.
Preferably, before the IVR specified in the second configuration information nodes are set to a grand function,
Also include：IVR is classified according to predetermined way.
Preferably, configuration-direct includes：Setting instruction is redirected, when configuration-direct is for redirecting setting instruction,
The configuration information in configuration-direct, and the IVR nodes to specifying in configuration information is obtained, carries out unifying to configure,
Including：Obtain and redirect the 3rd configuration information arranged in instruction；The IVR specified in 3rd configuration information is saved
Point arranges turn function, is provided with the IVR nodes of turn function after itself is finished, jumps directly to
Predetermined destination node, and performance objective node.
On the other hand, the present invention also provides a kind of configuration device of IVR, including：Receiving unit, for connecing
Receive for configuring the configuration-direct of IVR nodes；Dispensing unit, for obtaining the configuration information in configuration-direct,
And the IVR nodes to specifying in configuration information, carry out unifying to configure.
Preferably, configuration-direct includes that higher-level node configuration-direct, dispensing unit include：First acquisition module,
For when configuration-direct is higher-level node configuration-direct, obtaining the first configuration in higher-level node configuration-direct
Information；Higher-level node configuration module, the logic of the IVR nodes composition for will specify in the first configuration information
Relation, is packaged into a higher-level node.
Preferably, configuration-direct includes：Grand setting instructs, and dispensing unit includes：Second acquisition module, uses
In when configuration-direct is instructed for grand setting, grand the second configuration information arranged in instruction is obtained；Grand setting mould
Block, for being set to a grand function, wherein, second by the IVR specified in the second configuration information nodes
The IVR nodes that specifies in configuration information are to belong to same category of IVR nodes in IVR.
Preferably, the device also includes：Taxon, in the IVR that will be specified in the second configuration information
Before node is set to a grand function, IVR is classified according to predetermined way.
Preferably, configuration-direct includes：Setting instruction is redirected, dispensing unit includes：3rd acquisition module,
The 3rd configuration information arranged in instruction is redirected for obtaining；Configuration module is redirected, in configuration-direct being
When redirecting setting instruction, the IVR nodes that specifies are arranged turn function, jump is provided with the 3rd configuration information
The IVR nodes of rotating function after itself is finished jumps directly to predetermined destination node, and execute mesh
Mark node.
The present invention has the beneficial effect that：
In the present invention, when configuring to IVR, receive for configuring the configuration-direct of IVR nodes,
And the configuration information in configuration-direct is obtained, according to the multiple IVR nodes that specifies in configuration information and accordingly
Configuration parameter, multiple IVR nodes are carried out unifying to configure, make between multiple IVR nodes have association
Property.As the identical IVR nodes with above-mentioned association may be included in other IVR flow processs, repaiied
When changing, it is only necessary to carry out disposable modification.This IVR configuration modes efficiently solve in prior art with
The type for the extension of IVR business, the functional node number of configuration and functional node is constantly increasing, multiple
The big problem of miscellaneous degree, greatly reduces the complexity of IVR configurations.
Description of the drawings
Fig. 1 is the schematic flow sheet of the collocation method of embodiment of the present invention IVR；
Fig. 2 be embodiment of the present invention IVR collocation method in IVR nodes be encapsulated as a higher-level node
Schematic diagram；
Fig. 3 be embodiment of the present invention IVR collocation method in grand application exemplary plot；
Fig. 4 be embodiment of the present invention IVR collocation method in IVR flow processs configure loading procedure schematic diagram；
Fig. 5 is a kind of preferred structured flowchart of the configuration device of IVR in the embodiment of the present invention.
Specific embodiment
In order to solve in prior art with the extension of IVR business, the functional node number of configuration and function
The type of node is constantly increasing, the big problem of complexity, the invention provides a kind of configuration side of IVR
Method and device, below with reference to accompanying drawing and in conjunction with the embodiments describing the present invention in detail.It should be noted that
In the case where not conflicting, embodiment and the feature in embodiment in the present invention can be mutually combined.
Embodiment 1
The preferred embodiment of the invention provides a kind of collocation method of IVR, and Fig. 1 illustrates one kind of the method
Preferred flow chart, as shown in figure 1, the method comprises the steps：
S102, receives for configuring the configuration-direct of IVR nodes；
S104, obtains the configuration information in configuration-direct, and the IVR nodes to specifying in configuration information, enters
The unified configuration of row.
Above-mentioned preferred embodiment in, when configuring to IVR, receive for configure IVR section
The configuration-direct of point, and the configuration information in configuration-direct is obtained, multiple according to specified in configuration information
Multiple IVR nodes are carried out unifying to configure, make multiple IVR by IVR nodes and corresponding configuration parameter
There is between node relevance.As the identical IVR with above-mentioned association may be included in other IVR flow processs
Node, when modifying, it is only necessary to carries out disposable modification.This IVR configuration modes are effectively solved
Certainly with the extension of IVR business, the functional node number and the type of functional node of configuration in prior art
It is constantly increasing, the big problem of complexity, greatly reduces the complexity of IVR configurations.
The present invention one preferred embodiment in, also said method is optimized, specifically,
Configuration-direct includes higher-level node configuration-direct, and when configuration-direct is higher-level node configuration-direct, acquisition is matched somebody with somebody
The configuration information in instruction, and the IVR nodes to specifying in configuration information is put, carries out unifying to configure, including：
Obtain the first configuration information in higher-level node configuration-direct；By the IVR nodes that specifies in the first configuration information
The logical relation of composition, is packaged into a higher-level node.
Specifically, user can by interface by the logical relation that one section of IVR node is constituted be defined as one high
Level node, as shown in Fig. 2 the logical relation that 3 → node of node 1 → node, 2 → node 4 is constituted, fixed
Justice into higher-level node 1, in subsequent configuration work, can be using the higher-level node as a common IVR
Node is used.In actual moving process, when IVR process flow operations are to the higher-level node 1, can jump to
In IVR flow processs defined in higher-level node 1, end of run returns next IVR sections of the higher-level node
Point is continued to run with, i.e. the order according to S1-S8 in Fig. 2 is executed.Can be to one group of IVR using higher-level node
Flow process carries out abstract definition, when in IVR business, multiple places are using identical flow process, it is not necessary to repeat
Configuration, it is only necessary to call higher-level node.
Preferably, higher-level node uses the root node of the description of falling tree structure, tree to save for the starting of higher-level node
Point.The scheduling feature of IVR general services run into upon execution node type for certain higher-level node when, automatic weight
It is directed to the higher-level node place root node to continue executing with.In the flow process of higher-level node description, flow process terminates
Where（That is leaf node）Need end mark position position.IVR general services are executing higher-level node
During the flow process of description, set can be judged whether to leaf node, return if set and call the higher-level node
Former IVR flow processs continue executing with, if the non-set of leaf node, then it represents that need not return, IVR is general
The direct call release of business, terminates IVR flow processs.
The present invention one preferred embodiment in, also said method is optimized, specifically,
Configuration-direct includes：Grand setting instructs, and when configuration-direct is instructed for grand setting, obtains in configuration-direct
Configuration information, and the IVR nodes to specifying in configuration information, carry out unifying the step of configuring including：Obtain
Grand the second configuration information arranged in instruction；The IVR nodes that specifies in second configuration information are set to one
Grand function, wherein, the IVR nodes that specifies in the second configuration information are to belong to same category of in IVR
IVR nodes.
Preferably due to IVR flow processs are increasingly sophisticated, in order to more efficiently save for a certain class IVR
Point is modified, and grand concept is introduced into the present invention.Fig. 3 is the preferred application example of the grand one kind of the present invention
In figure 3, all include a grand node in IVR flow processs 1, IVR flow processs 2 and IVR flow processs 3.IVR
Configuration interface should be provided and for multiple similar IVR nodes be set to a grand function.Need similar to one group
When IVR node batch modifications are similarly configured, it is possible to use macroefficiency unification modification, interface program is according to grand
Definition, the parameter in the grand corresponding IVR nodes group is carried out batch modification.
Specifically, grand one or more IVR nodes for having identical subtype are responsible for for one.Preferably,
Grand only the node in IVR flow processs is modified by interface program, IVR general services are not related to grand appointing
Manage where.Preferably, an IVR node is only capable of belonging to a certain grand, does not allow by multiple grand while management.
One grand managed IVR node had both been can come from IVR flow processs, it is also possible to described from higher-level node
Flow process.Interface provides grand increase, deletion, modification and query function.Grand title can be with self-defined.
Grand parameter configuration is exactly the parameter configuration to the IVR nodes managed by which, grand parameter configuration interface and its
The configuration interface of the IVR nodes for being managed is consistent.Macroefficiency provides a kind of more succinct configuration side
Formula, allows operator to configure some key parameters in the case where idiographic flow is not known.?
In the case that IVR flow processs are complex, operator can be with rapid configuration, without compareing flow chart and tool
The configuration flow of body, is configured after understanding flow process again.
Preferably, before the IVR specified in the second configuration information nodes are set to a grand function,
Also IVR is classified according to predetermined way.Preferably, IVR is divided into 4 according to essential characteristic by the present invention
Big class, as follows：
1）INAP（Intellegent Network Application Protocol）Class：Including PA（Play
Announcement）、P&C（Prompt and Collect User Info）, meet operator and RC（Release
Call）Subtype, these subtypes provide the basic playback of IVR business, collect the digits, transfer and discharge and exhale
The function of crying, the signaling that other IVR are related to then by IVR general service inter-process, in particular case
Lower transmission, it is not necessary to which configuration is provided.
2）MML（Man-Machine Language）Class：IVR business by MML language with online
Charge system（Online Charging System, OCS）Interact.All information of calling number are all
It is stored in OCS, IVR business obtains the information that wants by sending specific MML orders from OCS.
The subtype of each MML represents a kind of MML orders.
3）Function classes：Including several subtypes, each subtype is used for processing a kind of business algorithm.
After IVR business gets information by MML orders, using specific Function classes carry out process and
Judge, for example, judge User Status, whether calculating user validity expired etc..
4）Higher-level node class：After being higher-level node by one group of IVR node definition, the higher-level node is just made
Subclass for a higher-level node class is present, it is preferable that can be senior for this by the type definition of IVR nodes
Node subclass, represents that the node will call the function being made up of one group of IVR node.
The present invention one preferred embodiment in, further optimization has been carried out to said method also,
Specifically, configuration-direct includes：Setting instruction is redirected, when configuration-direct is for redirecting setting instruction, is obtained
The configuration information in configuration-direct, and the IVR nodes to specifying in configuration information is taken, carries out unifying configuration
Step includes：Obtain and redirect the 3rd configuration information arranged in instruction；By specified in the 3rd configuration information
IVR nodes arrange turn function, are provided with the IVR nodes of turn function after itself is finished, directly
Jump to predetermined destination node, and performance objective node.
Preferably, turn function is supported from any IVR nodes unconditional jump to another IVR nodes, bag
Include higher-level node.Scheduling feature module can judge whether the node configures after current IVR nodes are finished
Turn function, if being configured with turn function, unconditional jump is continued executing with to destination node.Redirect
Function can be widely applied to the IVR flow processs that need to be entered repeatedly, make IVR flow processs can with Reusability without
To reconfigure again.Wherein, above-mentioned scheduling feature module is described below：IVR general services should have
There is scheduling feature module, when user dials IVR access codes, initially enter scheduling feature module, by adjusting
Degree functional module leads into IVR flow processs.Scheduling feature module finds corresponding function according to IVR nodes
Block, using the configuration parameter of IVR nodes as functional block configuration parameter, after One function block end, according to
The output situation of the logical relation of node and present node, finds next one IVR nodes.
Specifically, above-mentioned IVR flow processs include the IVR flow processs in higher-level node, support to redirect work(
Energy.IVR general services when scheduling feature is executed, after current function is finished judge to redirect flag bit
Whether set, if it is indicated that redirecting, then the destination node for jumping to configuration continues executing with IVR flow processs.It is preferred that
Ground, in order to keep the structure of IVR configuration flows not to be destroyed, higher-level node to be limited and IVR flow processs it
Between redirect mutually.
Additionally, the IVR services complete in order to be available to user after configuration is fully completed, the general industry of IVR
The tables of data that the tables of data that business is read when executing is read and write with IVR configuration interfaces should be separated.Operating personnel are led to first
Cross configuration interface program to configure IVR flow processs, after configuration is finished, mesh is generated according to interface data table
Mark SQL scripts, and the script is imported the general-purpose service data table of close beta environment, operating personnel exist
IVR functions are tested in close beta environment, be completed and suitable opportunity can be selected by target
SQL scripts are imported in the environment being actually currently running, and detailed process is as shown in Figure 4.The interface of IVR flow processs
Tables of data should keep basically identical in structure with general-purpose service data table, in order to interface program by interface number
The target SQL program that general-purpose service data table is used is converted to according to table.
Operator configure IVR flow processs when, for the parameter of crucial IVR nodes（Such as salutatory or advertisement
Sound number）, could be arranged to grand, grand title should be self-defined according to functional characteristics, need not when changing in the future
Finding in IVR flow processs needs the IVR nodes of modification, it is only necessary to search according to grand title that this is grand, so
After modify.Adopt grand can with high degree avoid many places change same parameters produce mistake,
Also a kind of method of easy configuration IVR business is provided for being unfamiliar with the personnel of IVR configurations, while saving
Time of operating personnel's configuration.For some processing procedures being used for multiple times in IVR flow processs, if
These processing procedures are changed, and are originally needed in multiple local synchronous vacations, are changed and configure these by higher-level node
After processing procedure, it is only necessary to meet by changing once in higher-level node and require, the time of saving is also prevented from
Modification produces mistake repeatedly, makes multiple flow processs inconsistent phenomenon occur.
Embodiment 2
Based on the method that above-described embodiment 1 is provided, this preferred embodiment provides a kind of configuration of IVR and fills
Put, as shown in figure 5, the device includes：Receiving unit 502, is used for configuring IVR nodes for receiving
Configuration-direct；Dispensing unit 504, for obtaining the configuration information in configuration-direct, and to configuration information in
The IVR nodes that specifies, carry out unifying to configure.
Above-mentioned preferred embodiment in, when configuring to IVR, receive for configure IVR section
The configuration-direct of point, and the configuration information in configuration-direct is obtained, multiple according to specified in configuration information
Multiple IVR nodes are carried out unifying to configure, make multiple IVR by IVR nodes and corresponding configuration parameter
There is between node relevance.As the identical IVR with above-mentioned association may be included in other IVR flow processs
Node, when modifying, it is only necessary to carries out disposable modification.This IVR configuration modes are effectively solved
Certainly with the extension of IVR business, the functional node number and the type of functional node of configuration in prior art
It is constantly increasing, the big problem of complexity, greatly reduces the complexity of IVR configurations.
The present invention one preferred embodiment in, also said apparatus are optimized, specifically,
Configuration-direct includes that higher-level node configuration-direct, dispensing unit include：First acquisition module, in configuration
Instruct for higher-level node configuration-direct when, obtain higher-level node configuration-direct in the first configuration information；Senior
Node configuration module, the logical relation of the IVR nodes composition for will specify in the first configuration information, encapsulation
Into a higher-level node.
The present invention one preferred embodiment in, also said apparatus are optimized, specifically,
Configuration-direct includes：Grand setting instructs, and dispensing unit includes：Second acquisition module, in configuration-direct
For, during grand setting instruction, obtaining grand the second configuration information arranged in instruction；Grand setup module, for by
The IVR nodes that specifies in two configuration informations are set to a grand function, wherein, the second configuration information middle finger
Fixed IVR nodes are to belong to same category of IVR nodes in IVR.
Preferably, the device also includes：Taxon, in the IVR that will be specified in the second configuration information
Before node is set to a grand function, IVR is classified according to predetermined way.
The present invention one preferred embodiment in, also said apparatus are optimized, specifically,
Configuration-direct includes：Setting instruction is redirected, dispensing unit includes：3rd acquisition module, redirects for obtaining
The 3rd configuration information in instruction is set；Configuration module is redirected, for instructing for redirecting setting in configuration-direct
When, the IVR nodes that specifies in the 3rd configuration information are arranged turn function, the IVR of turn function is provided with
Node jumps directly to predetermined destination node, and performance objective node after itself is finished.
Although being example purpose, the preferred embodiments of the present invention are had been disclosed for, those skilled in the art will
Recognize that various improvement, increase and replacement are also possible, therefore, the scope of the present invention should be not limited to
State embodiment.
Claims (8)
1. a kind of collocation method of IVR, it is characterised in that the method comprising the steps of：
Receive for configuring the configuration-direct of IVR nodes；
The configuration information in the configuration-direct, and the IVR nodes to specifying in the configuration information is obtained, carries out unifying to configure；
The configuration-direct includes：Grand instruction is set, the configuration-direct for described grand instruction is set when, the configuration information in the acquisition configuration-direct, and the IVR nodes to specifying in the configuration information carries out unifying to configure, including：
Obtain grand second configuration information arranged in instruction；
The IVR nodes that specifies in second configuration information are set to a grand function, wherein, the IVR nodes that specifies in second configuration information are to belong to same category of IVR nodes in IVR.
2. the method for claim 1, it is characterized in that, the configuration-direct includes higher-level node configuration-direct, when the configuration-direct is higher-level node configuration-direct, the configuration information obtained in the configuration-direct, and the IVR nodes to specifying in the configuration information, carry out unifying to configure, including：
Obtain the first configuration information in the higher-level node configuration-direct；
The logical relation that the IVR nodes that specifies in first configuration information are constituted, is packaged into a higher-level node.
3. the method for claim 1, it is characterised in that described the IVR nodes that specifies in second configuration information are set to a grand function before, also include：
IVR is classified according to predetermined way.
4. method as claimed in claim 1 or 2, it is characterised in that the configuration-direct includes：Redirect setting instruction, the configuration-direct for described redirect setting instruction when, the configuration information in the acquisition configuration-direct, and the IVR nodes to specifying in the configuration information carries out unifying to configure, including：
The 3rd configuration information arranged in instruction is redirected described in obtaining；
The IVR nodes that specifies in 3rd configuration information are arranged turn function, the IVR nodes of the turn function are provided with after itself is finished, are jumped directly to predetermined destination node, and execute the destination node.
5. a kind of configuration device of IVR, it is characterised in that include：
Receiving unit, is used for the configuration-direct for configuring IVR nodes for receiving；
Dispensing unit, for obtaining the configuration information in the configuration-direct, and the IVR nodes to specifying in the configuration information, carries out unifying to configure；
The configuration-direct includes：Grand setting instructs, and the dispensing unit includes：
Second acquisition module, for when the configuration-direct is instructed for the grand setting, obtaining grand second configuration information arranged in instruction；
Grand setup module, for the IVR nodes that specifies in second configuration information are set to a grand function, wherein, the IVR nodes that specifies in second configuration information are to belong to same category of IVR nodes in IVR.
6. device as claimed in claim 5, it is characterised in that the configuration-direct includes that higher-level node configuration-direct, the dispensing unit include：
First acquisition module, for when the configuration-direct is higher-level node configuration-direct, obtaining the first configuration information in the higher-level node configuration-direct；
Higher-level node configuration module, the logical relation of the IVR nodes composition for will specify in first configuration information, is packaged into a higher-level node.
7. device as claimed in claim 5, it is characterised in that also include：
Taxon, for described the IVR nodes that specifies in second configuration information are set to a grand function before, IVR is classified according to predetermined way.
8. the device as described in claim 5 or 6, it is characterised in that the configuration-direct includes：Setting instruction is redirected, the dispensing unit includes：
3rd acquisition module, for obtaining the 3rd configuration information redirected in setting instruction；
Redirect configuration module, for the configuration-direct for described redirect setting instruction when, the IVR nodes that specifies in 3rd configuration information are arranged turn function, the IVR nodes of the turn function are provided with after itself is finished, predetermined destination node is jumped directly to, and executes the destination node.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
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| CN108833140A (en) * | 2018-05-24 | 2018-11-16 | 携程旅游信息技术（上海）有限公司 | Interactive voice response configures system, method, electronic equipment and storage medium |
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| CN101582948A (en) * | 2009-06-24 | 2009-11-18 | 杭州世导科技有限公司 | Direct-editable IVR dynamic menu method and access method thereof |
| CN101778180A (en) * | 2010-01-22 | 2010-07-14 | 同济大学 | Interactive voice response system business node dynamic adjustment control method |
| CN102271194A (en) * | 2010-06-04 | 2011-12-07 | 中兴通讯股份有限公司 | Interactive voice response service development method and system |
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| CN101567944A (en) * | 2009-05-27 | 2009-10-28 | 中兴通讯股份有限公司 | Interaction voice response system and realization method thereof |
| CN101945184B (en) * | 2010-09-14 | 2015-06-10 | 中兴通讯股份有限公司 | IVR (Interactive Voice Response) realization method and device based on NGN (Next Generation Network) network |
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| CN101582948A (en) * | 2009-06-24 | 2009-11-18 | 杭州世导科技有限公司 | Direct-editable IVR dynamic menu method and access method thereof |
| CN101778180A (en) * | 2010-01-22 | 2010-07-14 | 同济大学 | Interactive voice response system business node dynamic adjustment control method |
| CN102271194A (en) * | 2010-06-04 | 2011-12-07 | 中兴通讯股份有限公司 | Interactive voice response service development method and system |
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