CN103914480A - Data query method for automatic answering system, controller and system - Google Patents
Data query method for automatic answering system, controller and system Download PDFInfo
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- CN103914480A CN103914480A CN201310004790.6A CN201310004790A CN103914480A CN 103914480 A CN103914480 A CN 103914480A CN 201310004790 A CN201310004790 A CN 201310004790A CN 103914480 A CN103914480 A CN 103914480A
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
Abstract
The invention provides a data query method for an automatic answering system, a controller and a system. The method comprises the following steps: receiving a question input by a user by using the controller, extracting all to-be-queried keywords in the question and sequencing; retrieving all to-be-queried keywords from a keyword storage array, searching for a correct answer through a corresponding relation between a keyword combination and answers, and displaying the correct answer. A plurality of keywords can be stored orderly in each storage unit in the keyword storage array. By using a multi-keyword storage structure, the variation of user questions can be better adapted. Correct answers are queried by retrieving a plurality of to-be-queried keywords, and answers can be found more accurately by using the query method when a user asks questions specific to the same question by adopting different ways.
Description
Technical field
The present invention relates to technical field of data storage, be specifically related to a kind of data enquire method, controller and system of searching answer accuracy rate of can improving for automatic answering system.
Background technology
Along with rapidly universal and the application of internet, be how the target that each website operator pursues for user improves that quickness and high efficiency serves accurately.At present, in the application program of many Internet services, for example line of questioning,, in the website service such as B2C, all there is the automatic answer of the general issue to user, thereby provide good experience to user in instant messaging.
In traditional answering system, storage organization adopts " keyword-answer " mode, and as shown in table 1, keyword is simple question, the corresponding answer of for example keyword " whether you have younger sister " " I have individual younger sister, 2 years old ".But, the corresponding multiple question formulation of same answer possibility, for example " whether you have younger sister " can be expressed as " younger sister; you have ", " you have several younger sisters ", " you have younger sister " these question formulations, although these enquirements can corresponding same answer " I have individual younger sister, 2 years old ", in the traditional library of responses storage organization shown in table 1, often can not find answer accurately, thereby reduce the accuracy rate of searching and user's Experience Degree.
The library of responses storage organization that table 1. is traditional
| Key word | Answer |
| Whether you have younger sister | I have individual younger sister, 2 years old |
| You are younger sister | Not, I am boy |
| Apple how | Very nice |
| Aircraft, fast | Speed is very fast |
| How to think National Day | Be worth the vacation of tourism |
Summary of the invention
The accuracy rate of searching and the problem of user experience are reduced in order to overcome, the object of this invention is to provide a kind of data enquire method for automatic answering system, controller and system, the present invention, for the polytrope of user's problem, can provide answer accurately.
In order to realize above-mentioned purpose of the present invention, according to a first aspect of the invention, the invention provides a kind of data enquire method for automatic answering system, comprise the steps:
The problem that controller reception user inputs by human-computer interaction interface is also extracted the keyword all to be checked in described problem, and described keyword to be checked is sorted successively according to primary and secondary order;
Described controller is retrieved one by one according to the primary and secondary order of described keyword to be checked in the keyword storage array of storer;
Described controller judges whether that all described keywords to be checked can both retrieve in the same storage unit in keyword storage array, if can all retrieve, the answer of storing in the answer storage array of storer corresponding to described storage unit is the answer that will inquire about; If can not all retrieve, there is no answer, exit; Wherein, storage unit of each behavior in described keyword storage array.
The keyword combination of the keyword storage array storage of storer of the present invention is corresponding one by one with the answer of answer storage array storage, when data query, retrieve one by one and then inquire about correct option by the primary and secondary order to multiple keywords to be checked, in the time that user puts question in different ways to same problem, utilize this querying method can find more accurately answer, thereby better adapt to the polytrope of customer problem.
In a preferred embodiment of the present invention, each storage unit in described keyword storage array comprises M storing sub-units, wherein said M is positive integer, a described M storing sub-units is according to one-level, secondary, the primary and secondary order sequence of M level, at least one storing sub-units in a described M storing sub-units stores keyword, in described each storing sub-units, store at the most a keyword, a keyword combination of all keyword compositions of storing in described each storage unit, the keyword combination of described keyword storage array storage is corresponding one by one with the answer of answer storage array storage.
Each storage unit in keyword storage array of the present invention comprises M storing sub-units, can store multiple keywords M storing sub-units, utilize this multi-key word storage organization, in the time that user puts question in different ways to same problem, can find more accurately answer, thereby better adapt to the polytrope of customer problem.
In a preferred embodiment of the present invention, the no more than M of the quantity of described keyword to be checked, described M is the storing sub-units quantity that each storage unit in described keyword storage array comprises.
In another kind of preferred embodiment of the present invention, described M is 5.
The storing sub-units quantity that in the present invention, no more than each storage unit of the quantity of keyword to be checked comprises, each keyword can be stored in different storing sub-units, thereby better adapts to the polytrope of customer problem.
In a preferred embodiment of the present invention, the primary and secondary order sort method of described keyword to be checked is identical with the primary and secondary order sort method of the keyword of storing in described storing sub-units.
In another kind of preferred embodiment of the present invention, described controller is retrieved and is comprised one by one according to the primary and secondary order of described keyword to be checked in the keyword storage array of storer:
Described controller, having retrieved after a described keyword to be checked, is retrieved secondary keyword to be checked in the storage unit that stores the complete keyword to be checked of described retrieval.
In the present invention, the primary and secondary of keyword to be checked order sort method is identical with the primary and secondary order sort method of the keyword of storing in storing sub-units, and according to the retrieval successively in keyword storage array of the primary and secondary order of keyword to be checked, retrieving after a keyword to be checked, in the storage unit that stores this keyword to be checked, retrieve secondary keyword to be checked, thereby improved answer inquiry velocity.
In order to realize above-mentioned purpose of the present invention, according to a second aspect of the invention, the invention provides a kind of controller, comprise: processing module, for receiving the problem that user inputs by human-computer interaction interface and extracting the keyword all to be checked in described problem, described keyword to be checked is sorted successively according to primary and secondary order; Retrieval module, retrieves at the keyword storage array of storer one by one for the primary and secondary order according to described keyword to be checked; Judging treatmenting module, for judging whether that all described keywords to be checked can both retrieve in the same storage unit of keyword storage array, if can all retrieve, the answer of storing in the answer storage array of storer corresponding to described storage unit is the answer that will inquire about; If can not all retrieve, there is no answer, exit; Storage unit of each behavior in wherein said keyword storage array.
Controller of the present invention extracts the keyword all to be checked in customer problem, retrieve one by one and then inquire about correct option by the primary and secondary order to multiple keywords to be checked, in the time that user puts question in different ways to same problem, can find more accurately answer, thereby better adapt to the polytrope of customer problem.
In a preferred embodiment of the present invention, described retrieval module comprises: retrieval unit, for having retrieved after a described keyword to be checked, in the storage unit that stores the complete keyword to be checked of described retrieval, retrieve secondary keyword to be checked.
The present invention, retrieving after a keyword to be checked, retrieves secondary keyword to be checked in the storage unit that stores this keyword to be checked, thereby has improved answer inquiry velocity.
In order to realize above-mentioned purpose of the present invention, according to a third aspect of the present invention, the invention provides a kind of data query system for automatic answering system, comprise storer and controller of the present invention; Described storer is used for storing keyword storage array and answer storage array, in wherein said keyword storage array, store keyword, in described answer storage array, store answer, storage unit of each behavior in described keyword storage array, described each storage unit is corresponding one by one with the answer of storing in answer storage array.
The keyword combination of the keyword storage array storage of the data query system for automatic answering system of the present invention is corresponding one by one with the answer of answer storage array storage, when data query, by correct option is retrieved and then inquired about to multiple keywords to be checked, in the time that user puts question in different ways to same problem, can find more accurately answer, thereby better adapt to the polytrope of customer problem.
Additional aspect of the present invention and advantage in the following description part provide, and part will become obviously from the following description, or recognize by practice of the present invention.
Brief description of the drawings
Above-mentioned and/or additional aspect of the present invention and advantage accompanying drawing below combination is understood becoming the description of embodiment obviously and easily, wherein:
Fig. 1 is the process flow diagram of a kind of data enquire method for automatic answering system of providing of the embodiment of the present invention;
Fig. 2 is the structural representation of a kind of controller of providing of the embodiment of the present invention;
Fig. 3 is the structural representation of a kind of data query system for automatic answering system of providing of the embodiment of the present invention.
Embodiment
Describe embodiments of the invention below in detail, the example of described embodiment is shown in the drawings, and wherein same or similar label represents same or similar element or has the element of identical or similar functions from start to finish.Be exemplary below by the embodiment being described with reference to the drawings, only for explaining the present invention, and can not be interpreted as limitation of the present invention.
The invention provides a kind of table data store for automatic answering system, as shown in table 2, this table data store that is used for automatic answering system comprises keyword storage array and answer storage array, and this keyword storage array is for storage key, and this answer storage array is used for storing answer.Storage unit of each behavior in keyword storage array, each storage unit comprises M storing sub-units, and wherein, M is positive integer, and M correspondence key word storage number of levels; At least one storing sub-units in this M storing sub-units stores keyword, a keyword combination of all keyword compositions of storing in each storage unit, the keyword combination of keyword storage array storage is corresponding one by one with the answer of answer storage array storage.For example, in table 2, answer corresponding to keyword combination " younger sister has " is " I have individual younger sister, 2 years old "; Answer corresponding to keyword combination " younger sister is " is ", I am not boy ".
In the present embodiment, as shown in table 2, keyword storage array has 9 storage unit, 5 storing sub-units of each storage unit are according to one-level, secondary ..., the order sequence of Pyatyi, keyword leaves in the storing sub-units after sequence successively according to primary and secondary order, and in each storing sub-units, stores at the most a keyword; In the present embodiment, primary and secondary order can be but be not limited to according to noun, verb, the primary and secondary order of other words; According to the sequence of primary and secondary order, in the time of retrieval, first retrieve main keyword like this, then retrieve less important keyword, improve recall precision.Table 2 is an object lesson of the present invention, preferred, M=5, but the embodiment of the present invention is not limited to table 2, does not repeat them here.The multiple keywords of each cell stores of the present invention, make user can find more exactly answer, adapt to better the polytrope of customer problem.
Table 2. table data store of the present invention
The invention provides a kind of data enquire method for automatic answering system, as shown in Figure 1, comprise the steps:
Step S1, the problem that controller reception user inputs by human-computer interaction interface is also extracted the keyword all to be checked in problem, and keyword to be checked is sorted successively according to primary and secondary order.
In the present embodiment, it is the everyday words of extracting in user's input problem to the method for keyword extraction, for example noun or verb, and contrast with the word in conventional vocabulary, this conventional vocabulary store daily in conventional word, for example noun or verb, if the everyday words in user's input problem is in conventional vocabulary, extract.
Extract after keyword to be checked, keyword to be checked is sorted successively according to primary and secondary order.In the present embodiment, the primary and secondary of keyword to be checked order sort method is identical with the primary and secondary order sort method of the keyword of storing in storing sub-units.In the present embodiment, the no more than M of the quantity of keyword to be checked, wherein, M is the storing sub-units quantity that each storage unit in keyword storage array comprises, M is positive integer.Will ensure that each keyword to be checked has independent storing sub-units to store, when the quantity of keyword to be checked exceeds after M, keyword to be checked be sorted successively according to primary and secondary order, get its front M, all the other are ignored.In a kind of embodiment being more preferably of the present invention, M is 5.
Step S2, controller is retrieved one by one according to the primary and secondary order of keyword to be checked in the keyword storage array of storer.
In present embodiment, controller is retrieved all keywords to be checked one by one according to the primary and secondary order of keyword to be checked in keyword storage array, completes the process of retrieval.
Preferably, in the present embodiment, according to the retrieval successively in keyword storage array of the primary and secondary order of keyword to be checked, having retrieved after a described keyword to be checked, in the storage unit that stores the complete keyword to be checked of described retrieval, retrieve secondary keyword to be checked.
Concrete, that is to say the first order keyword of first retrieving in this keyword to be checked, complete after retrieval, whether judge in this keyword to be checked also has other keywords to retrieve, if had, in the storage unit that stores the complete first order keyword of described retrieval, retrieve again second level keyword, retrieve successively in this way, until there is no keyword in this keyword to be checked.As combined " younger sister; have " for keyword to be checked, wherein, " younger sister " is one-level keyword, and " having " is secondary keyword, therefore in the time of retrieval, first retrieve one-level keyword " younger sister " to be checked, obtain two storage unit that store one-level keyword " younger sister ", then only in these two storage unit, retrieving secondary keyword to be checked " has " again, thereby has greatly improved inquiry velocity.
Step S3, controller judges whether that all keywords to be checked can both retrieve in the same storage unit in keyword storage array, if can all retrieve, the answer of storing in the answer storage array of storer corresponding to this storage unit is the answer that will inquire about; If can not all retrieve, there is no answer, exit; Wherein, storage unit of each behavior in described keyword storage array.
Utilize querying method of the present invention, when user's query " whether you have younger sister ", " younger sister; you have ", " you have several younger sisters ", " you have younger sister ", can find keyword " younger sister " " to have " corresponding same storage unit, thereby inquire same answer " I have individual younger sister; 2 years old ", improved the accuracy of answer.
Data enquire method of the present invention is by retrieving one by one and then inquire about correct option to multiple keywords to be checked according to primary and secondary order, in the time that user puts question in different ways to same problem, utilize this querying method can find more accurately answer, thereby better adapt to the polytrope of customer problem.
The present invention also provides a kind of controller, and as shown in Figure 2, it comprises processing module 21, retrieval module 22 and judging treatmenting module 23, and retrieval module 22 is connected with judging treatmenting module 23 with processing module 21 respectively;
This processing module 21, for receiving the problem that user inputs by human-computer interaction interface and extracting the keyword all to be checked in problem, and sorts keyword to be checked according to primary and secondary order successively.
This retrieval module 22, retrieves at the keyword storage array of storer one by one for the primary and secondary order according to keyword to be checked.
This judging treatmenting module 23, for judging whether that all keywords to be checked can both retrieve in the same storage unit of keyword storage array, if can all retrieve, the answer of storing in the answer storage array of storer corresponding to storage unit is the answer that will inquire about; If can not all retrieve, there is no answer, exit; Wherein storage unit of each behavior in keyword storage array.
Wherein, each storage unit in described keyword storage array comprises M storing sub-units, wherein said M is positive integer, a described M storing sub-units is according to one-level, secondary, the primary and secondary order sequence of M level, at least one storing sub-units in a described M storing sub-units stores keyword, in described each storing sub-units, store at the most a keyword, a keyword combination of all keyword compositions of storing in described each storage unit, the keyword combination of described keyword storage array storage is corresponding one by one with the answer of answer storage array storage.
Preferably, the no more than M of the quantity of described keyword to be checked, described M is the storing sub-units quantity that each storage unit in described keyword storage array comprises.
Preferably, described M is 5.
Preferably, the primary and secondary of described keyword to be checked order sort method is identical with the primary and secondary order sort method of the keyword of storing in described storing sub-units.
In the present embodiment, this retrieval module 22 also comprises retrieval unit, and this retrieval unit, for retrieving after a keyword to be checked, is retrieved secondary keyword to be checked in the storage unit that stores the keyword to be checked of having retrieved.
Controller of the present invention is by retrieving one by one and then inquire about correct option to multiple keywords to be checked according to primary and secondary order, in the time that user puts question in different ways to same problem, utilize this querying method can find more accurately answer, thereby better adapt to the polytrope of customer problem.
The present invention also provides a kind of data query system for automatic answering system, and as shown in Figure 3, it comprises storer 3 and controller 2, and storer 3 is connected with controller 2;
This storer 3 is for storing keyword storage array and answer storage array, wherein in keyword storage array, store keyword, in answer storage array, store answer, storage unit of each behavior in keyword storage array, each storage unit is corresponding one by one with the answer of storing in answer storage array.
This controller 2, for receiving the problem that user inputs by human-computer interaction interface and extracting the keyword all to be checked in described problem, sorts described keyword to be checked according to primary and secondary order successively; In the keyword storage array of storer, retrieve one by one according to the primary and secondary order of described keyword to be checked; Judge whether that all described keywords to be checked can both retrieve in the same storage unit in keyword storage array, if can all retrieve, the answer of storing in the answer storage array of storer corresponding to described storage unit is the answer that will inquire about; If can not all retrieve, there is no answer, exit; Storage unit of each behavior in wherein said keyword storage array.
Its middle controller 2 can, specifically for having retrieved after a described keyword to be checked, be retrieved secondary keyword to be checked in the storage unit that stores the complete keyword to be checked of described retrieval.
In the present embodiment, each storage unit in keyword storage array comprises M storing sub-units, wherein M is positive integer, M storing sub-units is according to one-level, secondary, the primary and secondary order sequence of M level, at least one storing sub-units in M storing sub-units stores keyword, in each storing sub-units, store at the most a keyword, a keyword combination of all keyword compositions of storing in each storage unit, the keyword combination of keyword storage array storage is corresponding one by one with the answer of answer storage array storage.
The keyword combination of the keyword storage array storage of the data query system for automatic answering system of the present invention is corresponding one by one with the answer of answer storage array storage, when data query, by correct option is retrieved and then inquired about to multiple keywords to be checked, in the time that user puts question in different ways to same problem, can find more accurately answer, thereby better adapt to the polytrope of customer problem.
It should be noted that, each embodiment in this instructions all adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment, between each embodiment identical similar part mutually referring to.For device class embodiment, because it is substantially similar to embodiment of the method, so description is fairly simple, relevant part is referring to the part explanation of embodiment of the method.
In the description of this instructions, the description of reference term " embodiment ", " some embodiment ", " example ", " concrete example " or " some examples " etc. means to be contained at least one embodiment of the present invention or example in conjunction with specific features, structure, material or the feature of this embodiment or example description.In this manual, the schematic statement of above-mentioned term is not necessarily referred to identical embodiment or example.And specific features, structure, material or the feature of description can be with suitable mode combination in any one or more embodiment or example.
One of ordinary skill in the art will appreciate that all or part of step that realizes above-described embodiment can complete by hardware, also can carry out the hardware that instruction is relevant by program completes, described program can be stored in a kind of computer-readable recording medium, the above-mentioned storage medium of mentioning can be ROM (read-only memory), disk or CD etc.
Although illustrated and described embodiments of the invention, those having ordinary skill in the art will appreciate that: in the situation that not departing from principle of the present invention and aim, can carry out multiple variation, amendment, replacement and modification to these embodiment, scope of the present invention is limited by claim and equivalent thereof.
Claims (10)
1. for a data enquire method for automatic answering system, it is characterized in that, comprise the steps:
The problem that controller reception user inputs by human-computer interaction interface is also extracted the keyword all to be checked in described problem, and described keyword to be checked is sorted successively according to primary and secondary order;
Described controller is retrieved one by one according to the primary and secondary order of described keyword to be checked in the keyword storage array of storer;
Described controller judges whether that all described keywords to be checked can both retrieve in the same storage unit in keyword storage array, if can all retrieve, the answer of storing in the answer storage array of storer corresponding to described storage unit is the answer that will inquire about; If can not all retrieve, there is no answer, exit; Wherein, storage unit of each behavior in described keyword storage array.
2. the data enquire method for automatic answering system as claimed in claim 1, it is characterized in that: each storage unit in described keyword storage array comprises M storing sub-units, wherein said M is positive integer, a described M storing sub-units is according to one-level, secondary, the primary and secondary order sequence of M level, at least one storing sub-units in a described M storing sub-units stores keyword, in described each storing sub-units, store at the most a keyword, a keyword combination of all keyword compositions of storing in described each storage unit, the keyword combination of described keyword storage array storage is corresponding one by one with the answer of answer storage array storage.
3. the data enquire method for automatic answering system as claimed in claim 2, it is characterized in that: the no more than M of quantity of described keyword to be checked, described M is the storing sub-units quantity that each storage unit in described keyword storage array comprises.
4. as claimed in claim 2 or claim 3 for the data enquire method of automatic answering system, it is characterized in that: described M is 5.
5. the data enquire method for automatic answering system as claimed in claim 2, is characterized in that: the primary and secondary order sort method of described keyword to be checked is identical with the primary and secondary order sort method of the keyword of storing in described storing sub-units.
6. the data enquire method for automatic answering system as claimed in claim 1, is characterized in that: described controller is retrieved and comprised one by one according to the primary and secondary order of described keyword to be checked in the keyword storage array of storer:
Described controller, having retrieved after a described keyword to be checked, is retrieved secondary keyword to be checked in the storage unit that stores the complete keyword to be checked of described retrieval.
7. a controller, is characterized in that, comprising:
Processing module, for receiving the problem that user inputs by human-computer interaction interface and extracting the keyword all to be checked in described problem, sorts described keyword to be checked according to primary and secondary order successively;
Retrieval module, retrieves at the keyword storage array of storer one by one for the primary and secondary order according to described keyword to be checked;
Judging treatmenting module, for judging whether that all described keywords to be checked can both retrieve in the same storage unit of keyword storage array, if can all retrieve, the answer of storing in the answer storage array of storer corresponding to described storage unit is the answer that will inquire about; If can not all retrieve, there is no answer, exit; Storage unit of each behavior in wherein said keyword storage array.
8. controller as claimed in claim 7, is characterized in that, described retrieval module comprises:
Retrieval unit for having retrieved after a described keyword to be checked, is retrieved secondary keyword to be checked in the storage unit that stores the complete keyword to be checked of described retrieval.
9. for a data query system for automatic answering system, it is characterized in that, comprising: storer and as claimed in claim 7 or 8 controller;
Described storer is used for storing keyword storage array and answer storage array, in wherein said keyword storage array, store keyword, in described answer storage array, store answer, storage unit of each behavior in described keyword storage array, described each storage unit is corresponding one by one with the answer of storing in answer storage array.
10. the data query system for automatic answering system as claimed in claim 9, it is characterized in that: each storage unit in described keyword storage array comprises M storing sub-units, wherein said M is positive integer, a described M storing sub-units is according to one-level, secondary, the primary and secondary order sequence of M level, at least one storing sub-units in a described M storing sub-units stores keyword, in described each storing sub-units, store at the most a keyword, a keyword combination of all keyword compositions of storing in described each storage unit, the keyword combination of described keyword storage array storage is corresponding one by one with the answer of answer storage array storage.
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| CN105373568A (en) * | 2014-09-02 | 2016-03-02 | 联想(北京)有限公司 | Method and device for automatically learning question answers |
| CN108259936A (en) * | 2017-12-29 | 2018-07-06 | 平安健康互联网股份有限公司 | Answering method, server and storage medium based on direct seeding technique |
| CN113468300A (en) * | 2021-05-28 | 2021-10-01 | 南京城市职业学院(南京开放大学) | Intelligent message processing system and method based on WeChat interaction |
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| US6766320B1 (en) * | 2000-08-24 | 2004-07-20 | Microsoft Corporation | Search engine with natural language-based robust parsing for user query and relevance feedback learning |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105373568A (en) * | 2014-09-02 | 2016-03-02 | 联想(北京)有限公司 | Method and device for automatically learning question answers |
| CN105373568B (en) * | 2014-09-02 | 2019-01-15 | 联想(北京)有限公司 | Problem answers Auto-learning Method and device |
| CN108259936A (en) * | 2017-12-29 | 2018-07-06 | 平安健康互联网股份有限公司 | Answering method, server and storage medium based on direct seeding technique |
| CN113468300A (en) * | 2021-05-28 | 2021-10-01 | 南京城市职业学院(南京开放大学) | Intelligent message processing system and method based on WeChat interaction |
| CN113468300B (en) * | 2021-05-28 | 2024-01-23 | 南京城市职业学院(南京开放大学) | Intelligent message processing system and method based on WeChat interaction |
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