CN103905222B - Instant messaging login failure detection method and system - Google Patents
Instant messaging login failure detection method and system Download PDFInfo
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- CN103905222B CN103905222B CN201210572828.5A CN201210572828A CN103905222B CN 103905222 B CN103905222 B CN 103905222B CN 201210572828 A CN201210572828 A CN 201210572828A CN 103905222 B CN103905222 B CN 103905222B
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Abstract
The invention discloses an instant messaging login failure detection method and system. The instant messaging login failure detection method comprises the following steps: when an instant messaging client is failed in the instant messaging server login process, a login failure message is generated, and the login failure message is sent to the instant messaging server; and statistics is performed on the received login failure message by the instant messaging server to judge whether the ratio between the number of the login failure messages and the number of the normal login requests in a preset time is greater than a first threshold value, and if the ratio between the number of the login failure messages and the number of the normal login requests in the preset time is greater than the first threshold value, then the ratio is further judged whether to be greater than a second threshold value which is greater than the first threshold value, and if the ratio is greater than the second threshold value which is greater than the first threshold value, then an alarm message is given, and if the ratio is not greater than the second threshold value which is greater than the first threshold value, then a remind message is given. The instant messaging client is used to send the login failure message to automatically feed back the login failures and the instant messaging server is used to regularly perform statistics on the number of the login failure messages to find the failures so as to achieve the effect of timely finding the login failures.
Description
Technical field
The present invention relates to computer realm, more particularly to a kind of method and system of detection instant messaging login failure.
Background technology
It is premise and the basis using JICQ to log in link, so instant communication client signs in IMU
The login quality of telecommunications services device becomes particularly important.The reason for instant communication client cannot be logged in is relatively more, has plenty of indivedual
Situation, such as user's local network are problematic；Have plenty of login failure, it may be possible to which diversified problem leads to not log in,
There is mistake in the configuration of the such as new instant communication server for updating, the interface network of instant communication server has mistake, i.e.
When the hardware of the communication server or the content of instant messaging application there is the instant communication client of failure or a certain version
There is mistake etc..
If failure causes a large number of users to log in exception, it may appear that several stubborn problems, one is pinpointed the problems
Whether opportunity is timely, if it find that being likely to the expanded range for causing to affect not in time；Another is ought to know to go wrong
When how very first time orientation problem and how to understand such problem and have impact on many users on a large scale on earth.It is existing to be
When means of communication, lacking causes difficulty for the automatic feedback mechanism and the mechanism that automatically analyzes failure cause that client logs in failure
To find failure in time and be difficult to the reason for quickly analyzing failure.Accordingly, it would be desirable to a kind of side for being capable of automatic feedback login failure
Method and system.
The content of the invention
The present invention provides the method and system that a kind of detection instant messaging logs in failure, logs in failure to reach automatic feedback
Effect.To reach above-mentioned purpose, the present invention is adopted the following technical scheme that：
The invention discloses a kind of method that detection instant messaging logs in failure, the method includes：Instant communication client
When breaking down during access of instant communicating server, generate and log in failure message, failure message will be logged in and be sent to
Instant communication server；The login failure message that instant communication server statistics is received, judges stepping within one section of Preset Time
Whether the number of record failure message is more than a first threshold with the ratio of the number of normal logging request, if being judged as YES,
Then determine whether whether the ratio is more than the Second Threshold of the first threshold more than one, if being judged as YES, send alarm
Message, if being judged as NO, sends reminder message.
Wherein, it is described to log in failure code of the failure message comprising representing fault classification；Methods described also includes：IMU
Number and the number of normal logging request of the telecommunications services device in the login failure message judged within one section of Preset Time
When ratio is more than first threshold, according to login failure message analyzing failure cause, and failure cause is exported.
Wherein, the fault category that the failure code is represented, at least including one of following classes：Command Line Parsing mistake, i.e.
When the communication server return unexpected response without response and instant communication server；It is described that failure is analyzed according to login failure message
Reason, specifically includes：If the fault category that the failure code is represented is Command Line Parsing mistake, instant communication server is determined
There is mistake in configuration；If the fault category that the failure code is represented be instant communication server without response, determine instant messaging
There is mistake in the interface network of server；If the fault category that the failure code is represented is instant communication server, and return is non-pre-
Phase response, determines that the hardware of instant communication server or the content of instant messaging application have failure.
Wherein, the login failure message also includes：The version and instant communication client of instant communication client
Address；It is described according to log in failure message analyzing failure cause, also include：If the instant messaging visitor logged in failure message
The address at family end belongs to same LAN or belongs to the network of same operator, determines that LAN or carrier network go out
Existing failure；If the version for logging in the instant communication client in failure message is identical, the instant messaging visitor of the version is determined
There is mistake in family end.
Wherein, the login failure message is HTTP message；The failure message that will log in is sent to instant messaging service
Device, is to send to log in failure message according to http protocol.
The invention also discloses the system that a kind of detection instant messaging logs in failure, the system includes：Instant messaging client
End and instant communication server；The instant communication client, for when instant communication client access of instant communicating server
During when breaking down, generate and log in failure message, failure message will be logged in and be sent to instant communication server；It is described to be
When the communication server, for counting the login failure message for receiving, judge to log in failure message within one section of Preset Time
Whether number is more than a first threshold with the ratio of the number of normal logging request, if being judged as YES, determines whether
Whether the ratio is more than the Second Threshold of the first threshold more than one, if being judged as YES, sends alarm information, if being judged as
It is no, then send reminder message.
Wherein, it is described to log in failure code of the failure message comprising representing fault classification；The instant communication server, also
For in the ratio for judging the number for logging in failure message within one section of Preset Time and the number of normal logging request
During more than first threshold, according to login failure message analyzing failure cause, and failure cause is exported.
Wherein, the fault category that the failure code is represented, at least including one of following classes：Command Line Parsing mistake, i.e.
When the communication server return unexpected response without response and instant communication server；The instant communication server, specifically for：
If the fault category that the failure code is represented is Command Line Parsing mistake, determine that the configuration of instant communication server has mistake；
If the fault category that the failure code is represented be instant communication server without response, determine the interface net of instant communication server
There is mistake in network；If the fault category that the failure code is represented is instant communication server returns unexpected response, it is determined that i.e.
When the hardware of the communication server or the content of instant messaging application there is failure.
Wherein, the login failure message also includes：The version and instant communication client of instant communication client
Address；The instant communication server, if being additionally operable to the address logged in failure message belongs to same LAN or category
In the network of same operator, determine that LAN or carrier network break down；If in the login failure message
The version of instant communication client is identical, determines that the version has mistake.
Wherein, the login failure message is HTTP message；The instant communication client will log in failure message and send
To instant communication server, specifically send according to http protocol and failure message is logged in instant communication server.
The beneficial effect of the embodiment of the present invention is：When failure is logged in, convinced to IMU by instant communication client
Business device transmission login failure message carrys out automatic feedback login failure and instant communication server timing geo-statistic logs in failure and disappears
The number of breath in time finds effect for logging in failure and quick analysis failure so as to reach to find failure.
Description of the drawings
The flow chart that Fig. 1 logs in the method for failure for a kind of detection instant messaging that present pre-ferred embodiments are provided；
Fig. 2 logs in the block diagram of the system of failure for a kind of detection instant messaging that present pre-ferred embodiments are provided.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing to embodiment party of the present invention
Formula is described in further detail.
The flow chart that Fig. 1 logs in the method for failure for a kind of detection instant messaging that present pre-ferred embodiments are provided.Should
Method comprises the following steps：
S100：When instant communication client breaks down during access of instant communicating server, generate and log in event
Barrier message, will log in failure message and be sent to instant communication server, and the login failure message includes representing fault classification
Failure code.
S200：The login failure message that instant communication server statistics is received, judges the login within one section of Preset Time
Whether the number of failure message is more than a first threshold with the ratio of the number of normal logging request, if being judged as YES,
Execution step S300.
S300：Judge whether the ratio is more than the Second Threshold of the first threshold more than one, if being judged as YES, perform
Step S400, if being judged as NO, execution step S500.
S400：Send alarm information.
S500：Send reminder message.
S600：According to login failure message analyzing failure cause.
S700：Output failure cause.
It should be noted that, although after in Fig. 1, step S600 is located at step S400 and S500, but, art technology
Personnel are appreciated that step S300 and step S600 are not carried out the interdependency in result, therefore are not carried out sequentially
Priority limit, when the judged result of step S200 is to be, S300 and S600 simultaneously can be performed parallel, it is also possible to successively hold
OK, the embodiment of the present invention realized that effect does not all affect.
According to step S200-S500, instant communication server can count the login failure message which receives, and sentence
Generation within disconnected a period of time logs in the ratio of failure, if this ratio is more than a default first threshold（For example
0.5%）, then show to occur in that login failure, need to send reminder message, to point out manager or the dimension of instant communication server
Shield person occurs in that the failure for needing to exclude, such that it is able to find failure in time.Further, instant communication server is preset with greatly
In the Second Threshold of first threshold（Such as 3%）, first threshold is not only greater than in the ratio that failure occurs to log in, also greater than second
In the case of threshold value, as fault impact is than larger, directly sending alarm information carries out alarm.
The failure code that failure message need not include representing fault classification is logged in now, it is also possible to reached
Effect of barrier.
Among step S100, instant communication client, can be single according to the analysis of the feedback information of network in logon error
The secondary fault category for causing logon error, so that logging in failure code of the failure message comprising representing fault classification, step
Among S600, the classification of failure may determine that according to login failure message analyzing failure cause.
The fault category that failure code is represented, at least including one of following classes：Command Line Parsing mistake, instant messaging service
Device returns unexpected response without response and instant communication server.Now among step S600, analyze according to failure message is logged in
Failure cause, specifically includes：If the fault category that the failure code is represented is Command Line Parsing mistake, instant messaging service is determined
There is mistake in the configuration of device；If the fault category that the failure code is represented be instant communication server without response, it is determined that immediately
There is mistake in the interface network of the communication server；If the fault category that the failure code is represented is instant communication server returning
Unexpected response, determines that the hardware of instant communication server or the content of instant messaging application have failure.
Login failure message among step S100, can also specifically include：The version of instant communication client and i.e.
When communication customer end address.Now among step S600, according to failure message analyzing failure cause is logged in, can also specifically wrap
Include：If the address for logging in the instant communication client in failure message belongs to same LAN or belongs to same operator
Network, determine that LAN or carrier network break down；If the instant messaging client logged in failure message
The version at end is identical, determines that the instant communication client of the version has mistake.In the present embodiment, for instant communication client
Version and instant communication client address analysis, not for failure mode（Such as instant communication server is matched somebody with somebody
Put, the content of the hardware of the interface network of instant communication server, instant communication server or instant messaging application）Analysis,
But when breaking down, the particular technology link that possible causing trouble occurs further is analyzed, so as to facilitate manager or dimension
Shield person investigates failure.
Among the present embodiment, instant communication server exports event after according to failure message analyzing failure cause is logged in
Barrier reason, the reason for notify manager or guardian's causing trouble of instant communication server.So as to reach quick analysis event
Effect of barrier reason, and then by automatically analyzing to failure cause, management personnel and attendant can be facilitated to exclude event
Barrier.
Login failure message among the present embodiment can be HTTP message；Instant communication client will log in failure message
Instant communication server is sent to, is to send to log in failure message according to http protocol.Send according to http protocol and log in failure
Message, has higher success rate can the transmission of message.
Fig. 2 logs in the block diagram of the system of failure for a kind of detection instant messaging that present pre-ferred embodiments are provided.This is
System includes：Instant communication client 100 and instant communication server 200.Among Fig. 2, three instant communication clients are only drawn
100, play a part of exemplary illustration, actual number is not limited.
Wherein, instant communication client 100, for when 100 access of instant communicating server 200 of instant communication client
During when breaking down, generate and log in failure message, failure message will be logged in and be sent to instant communication server 200；Immediately
The communication server 200, for counting the login failure message for receiving, judges to log in failure message within one section of Preset Time
Whether number is more than a first threshold with the ratio of the number of normal logging request, if being judged as YES, determines whether
Whether the ratio is more than the Second Threshold of the first threshold more than one, if being judged as YES, sends alarm information, if being judged as
It is no, then send reminder message.
As instant communication server 200 can count the login failure message which receives and judge within a period of time
Generation log in failure ratio, if this ratio be more than a default first threshold（Such as 0.5%）, then show occur
Login failure and send reminder message, being occurred in that with the manager or guardian that point out instant communication server needs what is excluded
Failure.Further, first threshold, also greater than Second Threshold are not only greater than in the ratio that failure occurs to log in（Second Threshold is big
In first threshold, such as Second Threshold is 3%）In the case of, as fault impact is than larger, directly sending alarm information is carried out
Alarm.So as to reach the effect for finding failure in time.
Among the present embodiment, the login failure message that instant communication client 100 is generated includes representing fault classification
Failure code, it should be noted that instant communication client 100 is in logon error, can be according to the feedback information of network point
Analysis single causes the fault category of logon error, so that logging in failure code of the failure message comprising representing fault classification；I.e.
When the communication server 200, when judge within one section of Preset Time login failure message number and normal logging request
When the ratio of number is more than first threshold, according to login failure message analyzing failure cause, and failure cause is exported.So as to notify
The reason for manager of instant communication server or guardian's causing trouble, effect of quick analyzing failure cause is reached, and then
By automatically analyzing to failure cause, management personnel and attendant can be facilitated to fix a breakdown.
Among the present embodiment, the failure code generation included among the login failure message that instant communication client 100 is generated
The fault category of table, at least including one of following classes：Command Line Parsing mistake, instant communication server are without response and instant messaging
Server returns unexpected response.Instant communication server 200, is configuration for working as the fault category that the failure code is represented
During parsing mistake, determine that the configuration of instant communication server has mistake；When the fault category that the failure code is represented is i.e.
When the communication server without response when, determine that the interface network of instant communication server has mistake；When the failure code is represented
Fault category be instant communication server return unexpected response when, determine the hardware or instant messaging of instant communication server
Using content there is failure.
What instant communication client 100 was generated the log in failure message also version comprising instant communication client and immediately
The address of communication customer end.Then instant communication server 200, are additionally operable to the version and IMU according to instant communication client
The adress analysis failure of letter client, specifically includes：If it is described log in failure message in address belong to same LAN or
Belong to the network of same operator, determine that LAN or carrier network break down；If in the login failure message
Instant communication client version it is identical, determine that the version has mistake.
The login failure message that instant communication client 100 is generated is HTTP message；Instant communication client 100 will be logged in
Failure message is sent to instant communication server, specifically sends login failure message according to http protocol and gives instant messaging service
Device 200.Send according to http protocol and log in failure message, have higher success rate can the transmission of message.
Embodiments of the invention have the following advantages that：
（One）Instant communication client logs in failure message come automatic feedback login by sending to instant communication server
Failure, instant communication server log in the number of failure message to find failure by timing geo-statistic, are sent out so as to reach in time
Effect of failure is logged in now；
（Two）By analyzing the reason for logging in failure message to obtain failure, so as to reach the work(of timely analyzing failure cause
Effect；
（Three）By arranging first threshold and Second Threshold, reminder message or alarm information can be sent, is easy to administrative man
Member or attendant select the operation such as mistake or cutover application of modifying according to factual error situation；
（Four）Send according to http protocol and log in failure message, have higher success rate can the transmission of message.
The above, the only specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, any
Those familiar with the art the invention discloses technical scope in, the change or replacement that can be readily occurred in all are answered
It is included within the scope of the present invention.Therefore, protection scope of the present invention should be defined by scope of the claims.
Claims (8)
1. a kind of method that detection instant messaging logs in failure, it is characterised in that the method includes：
When instant communication client breaks down during access of instant communicating server, generate and log in failure message, will
Log in failure message and be sent to instant communication server；
The login failure message that instant communication server statistics is received, judges to log in failure message within one section of Preset Time
Whether number is more than a first threshold with the ratio of the number of normal logging request, if being judged as YES, determines whether
Whether the ratio is more than the Second Threshold of the first threshold more than one, if being judged as YES, sends alarm information, if being judged as
It is no, then send reminder message；
It is described to log in failure code of the failure message comprising representing fault classification；
Methods described also includes：Number of the instant communication server in the login failure message judged within one section of Preset Time
It is when being more than first threshold with the ratio of the number of normal logging request, according to logging in failure message analyzing failure cause and defeated
Be out of order reason.
2. method according to claim 1, it is characterised in that
The fault category that the failure code is represented, at least including one of following classes：Command Line Parsing mistake, instant messaging service
Device returns unexpected response without response and instant communication server；
It is described according to log in failure message analyzing failure cause, specifically include：If the fault category that the failure code is represented is
Command Line Parsing mistake, determines that the configuration of instant communication server has mistake；If the fault category that the failure code is represented is
Without response, instant communication server determines that the interface network of instant communication server has mistake；If the failure code is represented
Fault category be that instant communication server returns unexpected response, determine that the hardware or instant messaging of instant communication server should
There is failure in content.
3. method according to claim 2, it is characterised in that
The login failure message also includes：The address of the version and instant communication client of instant communication client；
It is described according to log in failure message analyzing failure cause, also include：If the instant messaging visitor logged in failure message
The address at family end belongs to same LAN or belongs to the network of same operator, determines that LAN or carrier network go out
Existing failure；If the version for logging in the instant communication client in failure message is identical, the instant messaging visitor of the version is determined
There is mistake in family end.
4. the method according to claims 1 to 3 any claim, it is characterised in that
The login failure message is HTTP message；The failure message that will log in is sent to instant communication server, is foundation
Http protocol sends and logs in failure message.
5. the system that a kind of detection instant messaging logs in failure, it is characterised in that the system includes：Instant communication client and i.e.
When the communication server；
The instant communication client, during for breaking down during access of instant communicating server, generating and logging in event
Barrier message, will log in failure message and is sent to instant communication server；
The instant communication server, for counting the login failure message for receiving, judges the login within one section of Preset Time
Whether the number of failure message is more than a first threshold with the ratio of the number of normal logging request, if being judged as YES,
Determine whether whether the ratio is more than the Second Threshold of the first threshold more than one, if being judged as YES, send alarm and disappear
Breath, if being judged as NO, sends reminder message；
It is described to log in failure code of the failure message comprising representing fault classification；
The instant communication server, be additionally operable to judge within one section of Preset Time login failure message number with just
When the ratio of the number of normal logging request is more than first threshold, according to login failure message analyzing failure cause, and event is exported
Barrier reason.
6. system according to claim 5, it is characterised in that
The fault category that the failure code is represented, at least including one of following classes：Command Line Parsing mistake, instant messaging service
Device returns unexpected response without response and instant communication server；
The instant communication server, specifically for：If the fault category that the failure code is represented is Command Line Parsing mistake, really
There is mistake in the configuration for determining instant communication server；If the fault category that the failure code is represented be instant communication server without
Response, determines that the interface network of instant communication server has mistake；If the fault category that the failure code is represented is instant
The communication server returns unexpected response, determines that the hardware of instant communication server or the content of instant messaging application have event
Barrier.
7. system according to claim 6, it is characterised in that
The login failure message also includes：The address of the version and instant communication client of instant communication client；
The instant communication server, is additionally operable to：If the address logged in failure message belongs to same LAN or category
In the network of same operator, determine that LAN or carrier network break down；If in the login failure message
The version of instant communication client is identical, determines that the version has mistake.
8. the system according to claim 5 to 7 any claim, it is characterised in that
The login failure message is HTTP message；The instant communication client is sent to instant messaging by failure message is logged in
Server, specifically sends according to http protocol and logs in failure message to instant communication server.
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| CN201210572828.5A CN103905222B (en) | 2012-12-25 | 2012-12-25 | Instant messaging login failure detection method and system |
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| CN106034039B (en) * | 2015-03-13 | 2019-12-10 | 腾讯科技（深圳）有限公司 | Fault notification method and system |
| CN104901955B (en) | 2015-05-20 | 2017-09-26 | 腾讯科技（深圳）有限公司 | A kind of method for early warning, device and processing server |
| CN105119753B (en) * | 2015-09-08 | 2018-09-21 | 中国联合网络通信集团有限公司 | A kind of method and device of determining alarm failure |
| CN107171817B (en) * | 2016-03-07 | 2020-09-11 | 中国移动通信集团福建有限公司 | Fault information acquisition method and device |
| CN111850953A (en) * | 2019-04-18 | 2020-10-30 | 青岛海尔洗衣机有限公司 | Fault information collection control method for clothes treatment equipment |
| US11223945B2 (en) * | 2019-10-09 | 2022-01-11 | Comcast Cable Communications, Llc | Network outage detection |
| CN112202622B (en) * | 2020-10-14 | 2023-04-28 | 维沃移动通信有限公司 | Connection processing method and device |
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| CN101350797A (en) * | 2008-09-17 | 2009-01-21 | 腾讯科技（深圳）有限公司 | Website logging method capable of simplifying user operation, system, client and server |
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| CP02 | Change in the address of a patent holder |
Address after: Room 818, 8 / F, 34 Haidian Street, Haidian District, Beijing 100080 Patentee after: BEIJING ULTRAPOWER SOFTWARE Co.,Ltd. Address before: 100089 Beijing city Haidian District wanquanzhuang Road No. 28 Wanliu new building 6 storey block A Room 601 Patentee before: BEIJING ULTRAPOWER SOFTWARE Co.,Ltd. |