CN103902738A - Information processing method and system - Google Patents
Information processing method and system Download PDFInfo
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- CN103902738A CN103902738A CN201410161430.1A CN201410161430A CN103902738A CN 103902738 A CN103902738 A CN 103902738A CN 201410161430 A CN201410161430 A CN 201410161430A CN 103902738 A CN103902738 A CN 103902738A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/31—Indexing; Data structures therefor; Storage structures
- G06F16/313—Selection or weighting of terms for indexing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
- G06F16/2458—Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries
- G06F16/2468—Fuzzy queries
Abstract
The invention relates to an information processing method. The information processing method comprises the steps that information to be processed is received, wherein the information to be processed is generated according to weak coverage complaint information; key field information is extracted from the information to be processed according to extraction rules; key fields are queried in a database through a key field fuzzy query method and a key field circulating filtration query method; if no key fields exit in the database, key fields are stored into the database; if the key fields are found in the database, processed information corresponding to the key fields is sent. According to the information processing method and system, information sharing is achieved, the key fields are queried through the key field fuzzy query method and the key field circulating filtration query method, existing information is found accurately and rapidly, and key field tracking and classification are beneficial to improving information processing efficiency.
Description
Technical field
The present invention relates to the communications field, relate in particular to a kind of information processing method and system.
Background technology
Along with mobile service is fast-developing and mobile subscriber's quantity increases rapidly, also more and more higher to mobile wireless network coverage requirement, but because urban construction paces are accelerated, client deepens the misgivings of electromagenetic wave radiation, the situation that normal networking and optimization are obstructed, are disturbed happens occasionally, even cause some local network problems, affect the network aware of mobile client, cause the complaint of mobile client.
Existing to client's wireless network, complaint handling adopts simple manual type substantially, collects the information such as customer complaint region, position, and follows the tracks of the weak covering state of customer complaint region network of relation; In the time occurring that weak covering complaint is carried out in new customer complaint, search and collect whether weak coverage area information is customer complaint relevant range, when be confirmed to be customer complaint region after artificial coupling, the suggestion of coupling relevant treatment and explanation bore reply client.
The weak complaint handling method that covers of prior art wireless network, is mainly the weak coverage information that manual mode is collected customer complaint and maintain customer complaint, for the associated existing weak coverage information of complaint handling personnel manual type.But there is following problem in this mode: adopt manual mode collection, the weak coverage information of maintenance and management wireless network, be difficult to realize weak coverage information and realize information sharing different complaint handling personnel; Not same people when complaining collection personnel and complaint handling personnel, when may there is clerical mistake or get phonetically similar word in the time collecting weak coverage information, or complaint handling personnel, because cacoepy is true, are difficult to accurately complaint handling personnel and fast query the existing weak coverage information of coupling.
Summary of the invention
The object of the invention is for the deficiencies in the prior art, mainly realize information sharing, and accurately and fast finding to existing information, thereby the efficiency of raising information processing.
For achieving the above object, one aspect of the present invention provides a kind of information processing method, and the method comprises:
Receive pending information, pending information generates according to weak covering calling information;
From pending information, extract critical field information according to extracting rule;
From database, utilize critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section;
If do not inquire critical field in database, critical field stored in database; If inquire critical field in database, corresponding critical field process information is sent.
Preferably, critical field is done to association process with corresponding pending information.
Preferably, from database, utilize critical field fuzzy query method key word of the inquiry section specifically to comprise: from database, to utilize critical field corresponding Chinese Chinese unisonance spelling and initials in chinese pinyin fuzzy query.
Preferably, at lane database, critical field is followed the tracks of.
Preferably, follow the tracks of the inquiry times of critical field in 2 months, inquiry times is greater than to 3, and to be less than 6 critical field be the first critical field, inquiry times is greater than to 6, and to be less than 10 critical field be the second critical field, inquiry times being greater than to 10 critical field is the 3rd critical field, being the 4th critical field by the critical field not inquiring in 2 months, is the 5th critical field by the critical field not inquiring in 4 months.
The present invention also provides a kind of information handling system on the other hand, and this system comprises:
Receiver module, for receiving pending information, pending information generates according to weak covering calling information;
Extraction module, for extracting critical field information from pending information according to extracting rule;
Enquiry module, for utilizing critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section from database;
Memory module, if do not inquire critical field for database, stores critical field in database into;
Sending module, if for inquiring critical field at database, sends corresponding critical field process information.
Preferably, relating module, for doing association process by critical field with corresponding pending information.
Preferably, enquiry module, for utilizing critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section specifically to comprise: utilize critical field corresponding Chinese Chinese unisonance spelling and initials in chinese pinyin fuzzy query from database from database.
Preferably, tracking module, for following the tracks of critical field at lane database.
Preferably, tracking module, for critical field being followed the tracks of specifically and is comprised at lane database: follow the tracks of the inquiry times of critical field in 2 months, inquiry times is greater than to 3, and to be less than 6 critical field be the first critical field, inquiry times is greater than to 6, and to be less than 10 critical field be the second critical field, inquiry times being greater than to 10 critical field is the 3rd critical field, being the 4th critical field by the critical field not inquiring in 2 months, is the 5th critical field by the critical field not inquiring in 4 months.
The invention has the advantages that: from database, utilize critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section, and at lane database, critical field followed the tracks of and classify.Database is realized calling information and is shared, utilize critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section, realize accurately and fast finding arrives existing calling information, critical field has been followed the tracks of and classified be conducive to improve the efficiency of information processing.
Brief description of the drawings
Fig. 1 is the information processing method process flow diagram of the embodiment of the present invention;
Fig. 2 is the information handling system schematic diagram of the embodiment of the present invention.
Embodiment
Clearer for what the technical scheme of the embodiment of the present invention and advantage were expressed, below by drawings and Examples, technical scheme of the present invention is described in further detail.
The invention discloses a kind of information processing method, mainly by extract critical field information according to extracting rule from pending information; From database, utilize critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section; If do not inquire critical field in database, critical field stored in database; If inquire critical field in database, corresponding critical field process information is sent.This information processing method can be effectively applied to weak cover calling information processing, and can realize the weak calling information that covers and share, and accurately and fast finding to the existing weak calling information that covers, thereby improve the efficiency of weak covering calling information processing.
Fig. 1 is the information processing method process flow diagram of the embodiment of the present invention.
As shown in Figure 1, the information processing method that the embodiment of the present invention provides specifically comprises the steps:
Particularly, pending information generates according to weak covering calling information.Client is to low the complaining of network service quality satisfaction, pending calling information comprises client's essential information, zone position information, area type and phenomenon description etc., these information will form the wireless weak calling information that covers, these pending information complain support to achieve a butt joint in customer service work order system and network, the pending information of automatic reception.
Particularly, from pending information, extract critical field information according to extracting rule, then critical field is done to association process with corresponding pending information.For example, pending information comprises client's essential information, zone position information, area type and phenomenon descriptor.Usually the keyword message of zone position information and phenomenon descriptor is extracted as critical field, then this critical field and this pending information association are got up.
Particularly, from database, utilize critical field corresponding Chinese Chinese unisonance spelling and initials in chinese pinyin fuzzy query.Because the critical field information of extracting in step 102 is code, so need compiling once critical field information to be compiled into Chinese, then Chinese is compiled again and once become the phonetic that Chinese is corresponding, then in database, corresponding critical field Chinese Chinese unisonance spelling and initials in chinese pinyin are carried out to fuzzy query.Can solve complaint personnel cacoepy input error or complain the problem that occurs misregistration of collecting by critical field fuzzy query method.
If the critical field not inquiring, will carry out the inquiry of critical field circulating filtration, the Query Result after fuzzy query is carried out to fuzzy query and the inquiry of multiple key section again in fuzzy query and the inquiry of multiple key section.Can accurately inquire the weak calling information that covers by critical field circulating filtration query method.
In the process of critical field being inquired about at lane database, also critical field is followed the tracks of.Follow the tracks of the inquiry times of critical field in 2 months, inquiry times is greater than to 3, and to be less than 6 critical field be the first critical field, inquiry times is greater than to 6, and to be less than 10 critical field be the second critical field, inquiry times being greater than to 10 critical field is the 3rd critical field, being the 4th critical field by the critical field not inquiring in 2 months, is the 5th critical field by the critical field not inquiring in 4 months.The first critical field, the second critical field and the corresponding information of the 3rd critical field can be called to network hot issue; The 4th critical field is called to network difficulties; The 5th critical field is called to network stain problem.This critical field is followed the tracks of and is classified be conducive to improve the efficiency of information processing.
Particularly, if do not store this critical field at lane database, inquire about less than this critical field information association failure; If stored critical field at lane database, i.e. inquiry obtains this critical field, information association success.
If step 105 inquires critical field in database, corresponding critical field process information is sent.
Particularly, if inquire critical field in database, before being described, information corresponding to this critical field ran into, information processing personnel provided the explanation bore of this field and replied suggestion, so when this critical field is queried to again, directly the explanation bore of this field and reply suggestion are fed back to user, improved the efficiency of information processing.
If do not inquire critical field in step 106 database, critical field stored in database.
Particularly, if do not inquire critical field in database, information processing personnel provide the explanation bore of this field and reply suggestion, and this critical field and relevant process information are stored in database.In the time that this critical field is queried again, just can in database, inquire this critical field, can directly the explanation bore of this field and reply suggestion be fed back to user, improve the efficiency of information processing.
Fig. 2 is the information handling system schematic diagram of the embodiment of the present invention.
As shown in Figure 2, the information handling system that the embodiment of the present invention provides specifically comprises: receiver module 201, extraction module 202, enquiry module 203, sending module 204, memory module 205.Wherein:
Receiver module 201, for receiving pending information, pending information generates according to weak covering calling information.
Particularly, pending information generates according to weak covering calling information.Client is to low the complaining of network service quality satisfaction, pending calling information comprises client's essential information, zone position information, area type and phenomenon description etc., these information will form the wireless weak calling information that covers, these pending information complain support to achieve a butt joint in customer service work order system and network, the pending information of receiver module 201 automatic reception.
Extraction module 202, for extracting critical field information from pending information according to extracting rule.
Particularly, extraction module 202 extracts critical field information according to extracting rule from pending information, and then relating module does association process by critical field with corresponding pending information.For example, pending information comprises client's essential information, zone position information, area type and phenomenon descriptor.Usually extraction module 202 extracts the keyword message of zone position information and phenomenon descriptor as critical field, and then relating module gets up this critical field and this pending information association.
Enquiry module 203, for utilizing critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section from database.
Particularly, enquiry module 203 utilizes critical field corresponding Chinese Chinese unisonance spelling and initials in chinese pinyin fuzzy query from database.Because the critical field information of extracting in step 102 is code, so need compiling once critical field information to be compiled into Chinese, then Chinese is compiled again and once become the phonetic that Chinese is corresponding, then in database, corresponding critical field Chinese Chinese unisonance spelling and initials in chinese pinyin are carried out to fuzzy query.Can solve complaint personnel cacoepy input error or complain the problem that occurs misregistration of collecting by critical field fuzzy query method.
If the critical field not inquiring, will carry out the inquiry of critical field circulating filtration, the Query Result after fuzzy query is carried out to fuzzy query and the inquiry of multiple key section again in fuzzy query and the inquiry of multiple key section.Can accurately inquire the weak calling information that covers by critical field circulating filtration query method.
In the process that tracking module is inquired about critical field at lane database, also critical field is followed the tracks of.Follow the tracks of the inquiry times of critical field in 2 months, inquiry times is greater than to 3, and to be less than 6 critical field be the first critical field, inquiry times is greater than to 6, and to be less than 10 critical field be the second critical field, inquiry times being greater than to 10 critical field is the 3rd critical field, being the 4th critical field by the critical field not inquiring in 2 months, is the 5th critical field by the critical field not inquiring in 4 months.The first critical field, the second critical field and the corresponding information of the 3rd critical field can be called to network hot issue; The 4th critical field is called to network difficulties; The 5th critical field is called to network stain problem.This critical field is followed the tracks of and is classified be conducive to improve the efficiency of information processing.
Sending module 204, if for inquiring critical field at database, sends corresponding critical field process information.
Particularly, if inquire critical field in database, before being described, information corresponding to this critical field ran into, information processing personnel provided the explanation bore of this field and replied suggestion, so when this critical field is queried to again, directly the explanation bore of this field and reply suggestion are fed back to user, improved the efficiency of information processing.
Memory module 205, if do not inquire critical field for database, stores critical field in database into.
Particularly, if do not inquire critical field in database, information processing personnel provide the explanation bore of this field and reply suggestion, and memory module 205 stores this critical field and relevant process information in database into.In the time that this critical field is queried again, just can in database, inquire this critical field, can directly the explanation bore of this field and reply suggestion be fed back to user, improve the efficiency of information processing.
Information processing method provided by the invention and system are utilized critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section, and at lane database, critical field are followed the tracks of and classify from database.Database is realized calling information and is shared, utilize critical field fuzzy query method and critical field circulating filtration query method key word of the inquiry section, realize accurately and fast finding arrives existing calling information, critical field has been followed the tracks of and classified be conducive to improve the efficiency of information processing.
Professional should further recognize, unit and the algorithm steps of each example of describing in conjunction with embodiment disclosed herein, can realize with electronic hardware, computer software or the combination of the two, for the interchangeability of hardware and software is clearly described, composition and the step of each example described according to function in the above description in general manner.These functions are carried out with hardware or software mode actually, depend on application-specific and the design constraint of technical scheme.Professional and technical personnel can realize described function with distinct methods to each specifically should being used for, but this realization should not thought and exceeds scope of the present invention.
The software module that the method for describing in conjunction with embodiment disclosed herein or the step of algorithm can use hardware, processor to carry out, or the combination of the two is implemented.Software module can be placed in the storage medium of any other form known in random access memory (RAM), internal memory, ROM (read-only memory) (ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technical field.
Above-described embodiment; object of the present invention, technical scheme and beneficial effect are further described; institute is understood that; the foregoing is only the specific embodiment of the present invention; the protection domain being not intended to limit the present invention; within the spirit and principles in the present invention all, any amendment of making, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (10)
1. an information processing method, is characterized in that, described method comprises:
Receive pending information, described pending information generates according to weak covering calling information;
From described pending information, extract critical field information according to extracting rule;
From database, utilize critical field fuzzy query method and critical field circulating filtration query method to inquire about described critical field;
If do not inquire described critical field in described database, described critical field is stored in described database; If inquire described critical field in described database, corresponding described critical field process information is sent.
2. method according to claim 1, is characterized in that, described method also comprises: described critical field is done to association process with corresponding described pending information.
3. method according to claim 1, it is characterized in that, describedly from database, utilize critical field fuzzy query method to inquire about described critical field specifically to comprise: from database, utilize critical field corresponding Chinese Chinese unisonance spelling and initials in chinese pinyin fuzzy query.
4. method according to claim 1, is characterized in that, described method also comprises: at described lane database, described critical field is followed the tracks of.
5. method according to claim 4, it is characterized in that, described described critical field is followed the tracks of specifically and comprised: follow the tracks of the inquiry times of described critical field in 2 months, inquiry times is greater than to 3, and to be less than 6 critical field be the first critical field, inquiry times is greater than to 6, and to be less than 10 critical field be the second critical field, inquiry times being greater than to 10 critical field is the 3rd critical field, being the 4th critical field by the critical field not inquiring in 2 months, is the 5th critical field by the critical field not inquiring in 4 months.
6. an information handling system, is characterized in that, described system comprises:
Receiver module, for receiving pending information, described pending information generates according to weak covering calling information;
Extraction module, for extracting critical field information from described pending information according to extracting rule;
Enquiry module, for utilizing critical field fuzzy query method and critical field circulating filtration query method to inquire about described critical field from database;
Memory module, if do not inquire described critical field for described database, stores described critical field in described database into;
Sending module, if for inquiring described critical field at described database, sends corresponding described critical field process information.
7. system according to claim 6, is characterized in that, described system also comprises relating module, for described critical field is done to association process with corresponding described pending information.
8. system according to claim 6, it is characterized in that, described enquiry module, specifically comprises for utilize critical field fuzzy query method and critical field circulating filtration query method to inquire about described critical field from database: from database, utilize critical field corresponding Chinese Chinese unisonance spelling and initials in chinese pinyin fuzzy query.
9. system according to claim 6, is characterized in that, described system also comprises: tracking module, and for described critical field being followed the tracks of at described lane database.
10. system according to claim 9, it is characterized in that, described tracking module, for described critical field being followed the tracks of specifically and is comprised at described lane database: follow the tracks of the inquiry times of described critical field in 2 months, inquiry times is greater than to 3, and to be less than 6 critical field be the first critical field, inquiry times is greater than to 6, and to be less than 10 critical field be the second critical field, inquiry times being greater than to 10 critical field is the 3rd critical field, be the 4th critical field by the critical field not inquiring in 2 months, be the 5th critical field by the critical field not inquiring in 4 months.
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| CN201410161430.1A CN103902738A (en) | 2014-04-21 | 2014-04-21 | Information processing method and system |
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| CN201410161430.1A CN103902738A (en) | 2014-04-21 | 2014-04-21 | Information processing method and system |
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| CN108614826A (en) * | 2016-12-12 | 2018-10-02 | 中国移动通信集团公司 | A kind of data query method and device |
| CN109710647A (en) * | 2018-12-29 | 2019-05-03 | 广东电网有限责任公司 | A kind of power grid account data fusion method and device based on keyword search |
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| CN103365868A (en) * | 2012-03-29 | 2013-10-23 | 腾讯科技（深圳）有限公司 | Data processing method and data processing system |
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| CN101257512A (en) * | 2008-02-02 | 2008-09-03 | 黄伟才 | Inquiry answer matching method used for inquiry answer system as well as inquiry answer method and system |
| CN101650734A (en) * | 2009-08-17 | 2010-02-17 | 金蝶软件（中国）有限公司 | Menu filter method, menu filter device, menu processing system and information processing equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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