CN103886250A - Data processing method, device, controller and system oriented to business support system - Google Patents
Data processing method, device, controller and system oriented to business support system Download PDFInfo
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Abstract
The invention discloses a data processing method, device, controller and system oriented to a business support system. The data processing method includes that operating information in a user operation log is captured, and the operating information includes an operating identification and operating parameters; a user group which a user belongs to is identified, and a reference operating identification which corresponds to the operating identification in the user group is searched; standard operating parameters of the reference operating identification in the user group are extracted; the user operating parameters and the standard operating parameters are compared to output a compared result specific to the user operating information. Whether user operation is risky or not can be comprehensively, rapidly and accurately known by the processing method, and references can be provided for processing of violation operation.
Description
Technical field
The present invention relates to mobile communication business processing technology field, more particularly, relate to a kind of data processing method, device, controller and system of service-oriented support system.
Background technology
In mobile communication business support system, deposit a large amount of client's sensitive information (the identification authentication information such as customer data, client's order business, consumption information, client password) and operated the daily record producing for these sensitive informations, because current operation is of a great variety, operation flow complexity, the daily record amount producing is very huge, and security audit person can only examine by the method for sampling in audit process.
But not only efficiency is low for the method for artificial sampling audit, due to described client's personal information and Operation Log data volume is huge cannot complete audit, and the accuracy of auditing result can not be guaranteed.Summary of the invention
In view of this, the invention provides a kind of data processing method, device, controller and system of service-oriented support system, high to realize audit efficiency, and the comprehensive and result accuracy of auditing is guaranteed.
On the one hand, the invention provides a kind of data processing method of service-oriented support system, comprising:
Capture the operation information in User operation log, described operation information comprises operation mark and operating parameter;
Identify the affiliated user's group of this user, search reference operation mark corresponding with described operation mark in this user's group;
Extract the standard operation parameter with reference to operation mark described in this user's group;
Compare this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
Alternatively, said method also comprises:
Judge whether described comparison result indicates described operation information consistent with this corresponding standard operation information of user's group institute:
It is consistent that judgement obtains described comparison result indication, the errorless information of feedback operation;
It is inconsistent that judgement obtains described comparison result indication, there is the information of risk in feedback operation, the described information that has risk comprises: do not find the reference operation mark corresponding with described operation mark, or user's operating parameter and described standard operation parameter inconsistent.
Alternatively, described in said method, feedback operation exists the information of risk to comprise:
There is risk by sending note feedback operation.
Alternatively, said method also comprises:
Extract and resolve the Operation Log that has risk, judge in described Operation Log, whether there is violation operation;
Judgement draws in described Operation Log and does not have violation operation, searches for the new operation information in this Operation Log, and this new operation information is added in the operation information of this user's group.
Alternatively, said method also comprises: build user's group and standard operation information, comprising:
According to pre-conditioned, user is divided into multiple user's groups;
Follow the tracks of and extract the operation behavior in the Operation Log of each user in each user's group;
For user's group, identify conduct with reference to operation mark to reaching the operation behavior of default number of users;
According to described operation behavior to described with reference to operation mark match-on criterion operating parameter.
On the other hand, the invention provides a kind of data processing equipment of service-oriented support system, comprising:
Operation information acquisition unit, for capturing the operation information of User operation log, described operation information comprises operation mark and operating parameter;
Operation information recognition unit, for identifying user's group under this user, searches reference operation mark corresponding with described operation mark in this user's group;
Extraction unit, for extracting the standard operation parameter with reference to operation mark described in this user's group;
Comparing unit, for comparing this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
On the other hand, the invention provides a kind of data processing controller of service-oriented support system, comprising:
Processor and storer, described processor reads and carries out the instruction in described storer, and the instruction in described storer comprises:
Operation information acquisition module, for capturing the operation information of User operation log, described operation information comprises operation mark and operating parameter;
Operation information identification module, for identifying user's group under this user, searches reference operation mark corresponding with described operation mark in this user's group;
Extraction module, for extracting the standard operation parameter with reference to operation mark described in this user's group;
Comparing unit, for comparing this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
On the other hand, the invention provides a kind of data handling system of service-oriented support system, comprising: the data processing controller of above-mentioned service-oriented support system.
Can find out from above-mentioned technical scheme, the data processing method of the service-oriented support system in the embodiment of the present invention operates for user the operation information producing in daily record and carries out automatic inspection,, under user in user's group, by operation mark with reference to operation mark coupling, and compare user's operating parameter and standard operation parameter, output comparison result, this disposal route can comprehensively, fast and accurately know user operates whether there is risk, and provides reference for the processing of violation operation.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skills, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is the data processing method process flow diagram of the disclosed a kind of service-oriented support system of the embodiment of the present invention;
Fig. 2 is the data processing method process flow diagram of the disclosed a kind of service-oriented support system of further embodiment of this invention;
Fig. 3 is the data processing method process flow diagram of the disclosed a kind of service-oriented support system of further embodiment of this invention;
Fig. 4 is the data processing method process flow diagram of the disclosed a kind of service-oriented support system of further embodiment of this invention;
Fig. 5 is the data processing equipment structural representation of the disclosed a kind of service-oriented support system of further embodiment of this invention;
Fig. 6 is the data processing controller structural representation of the disclosed a kind of service-oriented support system of the embodiment of the present invention;
Fig. 7 is the data processing controller structural representation of the disclosed a kind of service-oriented support system of further embodiment of this invention;
Fig. 8 is the data handling system structural representation of the disclosed a kind of service-oriented support system of the embodiment of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Based on the embodiment in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
In business support system, deposit a large amount of client's sensitive informations and operated the daily record that these sensitive informations produce, because class of business is various, operation flow complexity, so the daily record amount producing is very huge, security audit person can only examine by the method for sampling in the process of audit, easily cause the situation that audit is comprehensive or audit is slipped, thereby cause that the situation that customer information is revealed occurs.The method that audit adopts is at present all according to security audit personnel's experience, by the mode of simple sampling, the log information of magnanimity is analyzed, and not only audit efficiency is low, and the comprehensive and auditing result accuracy rate of audit is low.
The data processing method, device, controller and the system that the embodiment of the invention discloses a kind of service-oriented support system, high to realize audit efficiency, and the comprehensive and result accuracy of auditing is guaranteed.
Fig. 1 shows a kind of data processing method of service-oriented support system, comprising:
S11: capture the operation information in User operation log, described operation information comprises operation mark and operating parameter;
Operation information in described crawl User operation log, is the real-time logs of the current generation that operates user, or transfers the process of extracting operation note in the User operation log having generated.
Described operation information is to comprise that user logins the behavior of business support system, the operation note of generation, and it includes the operation mark associated with operation behavior, for example:
When user logs in business support system, this logs in operation mark corresponding to behavior can be designated as 01, the operation mark that this user logs in the rear duration can be designated as 02, the corresponding operation mark of enquiry number in the operated business of this user can be designated as 03, the mode of this user's operation is for being used function menu, operation mark can be designated as 04 etc., and in realizing this data processing method, need to there be database and the basis for estimation that can examine and determine operation information classification in this User operation log and whether have violation operation.
Referring to Fig. 2, Fig. 2 shows the implementation that builds user's group and standard operation information, comprising:
S21: user is divided into multiple user's groups according to pre-conditioned;
The personnel of contact and access service support system have polytype, the difference in functionality of business support system are conducted interviews and are called, the operation behavior that the user of each type adopts difference to some extent.When each user is carried out to the division of user's group, the described pre-conditioned user that can refer to sign in in business support system logins the difference of current instruction, as different group users' user name suffix etc.
S22: follow the tracks of and extract the operation behavior in the Operation Log of each user in each user's group;
Carry out standard operation information determine before, need to carry out the demarcation of operation information according to user's practical operation custom in each group, as, follow the tracks of and extract the trimestral Operation Log of party A-subscriber of senior customer service, the operation behavior of this user's reality is on Monday at 9 in morning of Friday between at 4 in afternoon, and registering service support system, adopts drop-down menu selection mode, change client Business Name, increases certain client and uses time limit etc. of certain business.
S23: for user's group, identify conduct with reference to operation mark to reaching the operation behavior of default number of users;
If the operation behavior of the most of user member in this user's group is same or similar, carry out operation mark according to this operation behavior, and coupling is accordingly with reference to operating parameter.That is, standard operation information comprises the operation behavior that in this group, all users may relate to, and for the canonical parameter of this operation behavior.
S24: according to described operation behavior to described with reference to operation mark match-on criterion operating parameter.
For example, the reference operation mark of the landing time of the user A of this senior customer service group is 10, standard operation parameter be 9 o'clock to ten one points.
The classification of described user's group, with reference to operation mark, and standard operation parameter all can be stored in database, in the time that user's group is audited, calls, or calls when real-time auditing.
S12: identify the affiliated user's group of this user, search reference operation mark corresponding with described operation mark in this user's group;
S13: extract the standard operation parameter with reference to operation mark described in this user's group;
In certain day Operation Log of the user A of this senior customer service group, having about this user A landing time is the record of nine thirty, the reference operation mark of the landing time in this group is 10, standard operation parameter be 9 o'clock to ten one points,, for operation information in this Operation Log, there is not risk operation and violation operation in user A.
It should be noted that, the described corresponding relation with reference to operation mark and described standard operation parameter can be realized by the mode of contingency table, but does not limit to.
S14: compare this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
Described comparison result is as the foundation of follow-up violation operation processing.
The data processing method of the service-oriented support system in above-described embodiment operates for user the operation information producing in daily record and carries out automatic inspection,, under user in user's group, mate by operation mark with reference to operation mark, and compare user's operating parameter and standard operation parameter, output comparison result, this disposal route can comprehensively, fast and accurately know user operates whether there is risk, and be abnormal login time period, abnormal access IP, abnormal inquiry frequency, the processing of the unlawful practice violation operations such as abnormal operation object provides reference.
Fig. 3 shows the data processing method of another service-oriented support system, comprising:
S31: capture the operation information in User operation log, described operation information comprises operation mark and operating parameter;
S32: identify the affiliated user's group of this user, search reference operation mark corresponding with described operation mark in this user's group;
S33: judge whether to find reference operation mark corresponding with described operation mark in this user's group, if so, carry out S34; Otherwise carry out S38;
S34: extract the standard operation parameter with reference to operation mark described in this user's group;
S35: compare this user's operating parameter and described standard operation parameter;
S36: judge that whether described comparison result indicates described operation information consistent with this corresponding standard operation information of user's group institute, if unanimously, carries out S37, otherwise carries out S38;
S37: the information that feedback operation is errorless;
S38: feedback operation exists the information of risk, the described information that has risk comprises: do not find the reference operation mark corresponding with described operation mark, or user's operating parameter and described standard operation parameter inconsistent.
Described user's operating parameter and the inconsistent judgement of described standard operation parameter, to make possessing under reference operation mark condition corresponding to described operation mark, if nothing with reference to corresponding operation mark, is directly sent the information that has risk that operates with operation mark.
It should be noted that, as preferably, described feedback operation exists the information exchange of risk to cross to send the mode of note to realize, and certainly also can inform auditor by modes such as mails, does not limit to.
Fig. 4 shows the data processing method of another service-oriented support system, on the basis of Fig. 3 diagram and corresponding explanation thereof, in the time that described operation information exists risk, proceeds as follows, and comprising:
S41: extract and resolve the Operation Log that has risk;
In fact the described Operation Log that has risk can not directly judge whether it is violation or operation in violation of rules and regulations, need to further confirm.
S42: judge in described Operation Log whether have violation operation, if exist, carry out S43, otherwise carry out S44;
S43: to existing violation operation to process.
S44: search for the new operation information in this Operation Log, and this new operation information is added in the operation information of this user's group.
For the situation that does not belong to violation operation, belong to the newly-increased normal running behavior of user, now renewal is stored to the database with reference to operation mark and standard operation parameter.
Fig. 5 shows a kind of data processing equipment of service-oriented support system, comprising:
Operation information acquisition unit 51, for capturing the operation information of User operation log, described operation information comprises operation mark and operating parameter;
Operation information recognition unit 52, for identifying user's group under this user, searches reference operation mark corresponding with described operation mark in this user's group;
Extraction unit 53, for extracting the standard operation parameter with reference to operation mark described in this user's group;
Comparing unit 54, for comparing this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
Fig. 6 shows the data processing equipment of another service-oriented support system, on the basis of Fig. 5 diagram and explanation thereof, also comprises:
Judging unit 61, for judging whether described comparison result indicates described operation information consistent with this corresponding standard operation information of user's group institute:
And feedback unit 62, obtain described comparison result indication for judgement consistent, the errorless information of feedback operation;
It is inconsistent that judgement obtains described comparison result indication, there is the information of risk in feedback operation, the described information that has risk comprises: do not find the reference operation mark corresponding with described operation mark, or user's operating parameter and described standard operation parameter inconsistent.
As preferably, described feedback unit comprises: note feedback unit, and for there is risk by sending note feedback operation.
And,
Risk Operation Log processing unit 63, for extracting and resolve the Operation Log that has risk, judges in described Operation Log, whether there is violation operation;
Judgement draws in described Operation Log and does not have violation operation, searches for the new operation information in this Operation Log, and this new operation information is added in the operation information of this user's group.
And, build user's group and standard operation message unit 64, for:
According to pre-conditioned, user is divided into multiple user's groups;
Follow the tracks of and extract the operation behavior in the Operation Log of each user in each user's group;
For user's group, identify conduct with reference to operation mark to reaching the operation behavior of default number of users;
According to described operation behavior to described with reference to operation mark match-on criterion operating parameter.
Said apparatus, for the corresponding consistent functional module of each step of method in Fig. 1-4 diagrams and embodiment, the device being limited by such functional module is the functional module construction of realizing technical solution of the present invention.
Fig. 7 shows a kind of data processing controller of service-oriented support system, comprising:
Processor 71 and storer 72, described processor 71 reads and carries out the instruction in described storer 72, and the instruction in described storer 72 comprises:
Operation information acquisition module, for capturing the operation information of User operation log, described operation information comprises operation mark and operating parameter;
Operation information identification module, for identifying user's group under this user, searches reference operation mark corresponding with described operation mark in this user's group;
Extraction module, for extracting the standard operation parameter with reference to operation mark described in this user's group;
Comparing unit, for comparing this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
Instruction in described storer also comprises:
Judge module, for judging whether described comparison result indicates described operation information consistent with this corresponding standard operation information of user's group institute:
And feedback module, obtain described comparison result indication for judgement consistent, the errorless information of feedback operation;
It is inconsistent that judgement obtains described comparison result indication, there is the information of risk in feedback operation, the described information that has risk comprises: do not find the reference operation mark corresponding with described operation mark, or user's operating parameter and described standard operation parameter inconsistent.
Described feedback module comprises: note feedback module, and for there is risk by sending note feedback operation.
Instruction in described storer also comprises;
Risk Operation Log processing module, for extracting and resolve the Operation Log that has risk, judges in described Operation Log, whether there is violation operation;
Judgement draws in described Operation Log and does not have violation operation, searches for the new operation information in this Operation Log, and this new operation information is added in the operation information of this user's group.
Instruction in described storer also comprises structure user's group and standard operation information module, for:
According to pre-conditioned, user is divided into multiple user's groups;
Follow the tracks of and extract the operation behavior in the Operation Log of each user in each user's group;
For user's group, identify conduct with reference to operation mark to reaching the operation behavior of default number of users;
According to described operation behavior to described with reference to operation mark match-on criterion operating parameter.
One of ordinary skill in the art will appreciate that all or part of flow process realizing in above-described embodiment method, can carry out the hardware that instruction is relevant by computer program to complete, described program can be stored in computer read/write memory medium, this program, in the time carrying out, can comprise as the flow process of the embodiment of above-mentioned each side method.Wherein, described storage medium can be magnetic disc, CD, read-only store-memory body (Read-OnlyMemory, ROM) or random store-memory body (Random Access Memory, RAM) etc.
Fig. 8 shows a kind of data handling system of service-oriented support system, the data processing controller of the service-oriented support system in Fig. 7 diagram and corresponding explanation thereof, described data processing controller can embed in server 81, described data handling system can be interpreted as comprising the auditing system of institute's data server, described auditing system can be realized the User operation log audit function of business support system 82, and can carry out alignment processing for auditing result.
The structure of described data processing controller is referring to Fig. 7 diagram and corresponding explanation thereof, and the principle of work of described data processing controller, referring to diagram and the corresponding explanation thereof of Fig. 1-4, repeats no more.
In sum:
The data processing method of the service-oriented support system in the embodiment of the present invention operates for user the operation information producing in daily record and carries out automatic inspection,, under user in user's group, mate by operation mark with reference to operation mark, and compare user's operating parameter and standard operation parameter, output comparison result, this disposal route can comprehensively, fast and accurately know user operates whether there is risk, and provides reference for the processing of violation operation.
In this instructions, each embodiment adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment, between each embodiment identical similar part mutually referring to.For the disclosed device of embodiment, because it corresponds to the method disclosed in Example, so description is fairly simple, relevant part illustrates referring to method part.
The software module that the method for describing in conjunction with embodiment disclosed herein or the step of algorithm can directly use hardware, processor to carry out, or the combination of the two is implemented.Software module can be placed in the storage medium of any other form known in random access memory (RAM), internal memory, ROM (read-only memory) (ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technical field.
To the above-mentioned explanation of the disclosed embodiments, make professional and technical personnel in the field can realize or use the present invention.To be apparent for those skilled in the art to the multiple modification of these embodiment, General Principle as defined herein can, in the case of not departing from the spirit or scope of the embodiment of the present invention, realize in other embodiments.Therefore, the embodiment of the present invention will can not be restricted to these embodiment shown in this article, but will meet the widest scope consistent with principle disclosed herein and features of novelty.
Claims (16)
1. a data processing method for service-oriented support system, is characterized in that, comprising:
Capture the operation information in User operation log, described operation information comprises operation mark and operating parameter;
Identify the affiliated user's group of this user, search reference operation mark corresponding with described operation mark in this user's group;
Extract the standard operation parameter with reference to operation mark described in this user's group;
Compare this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
2. the data processing method of service-oriented support system as claimed in claim 1, is characterized in that, also comprises:
Judge whether described comparison result indicates described operation information consistent with this corresponding standard operation information of user's group institute:
It is consistent that judgement obtains described comparison result indication, the errorless information of feedback operation;
It is inconsistent that judgement obtains described comparison result indication, there is the information of risk in feedback operation, the described information that has risk comprises: do not find the reference operation mark corresponding with described operation mark, or user's operating parameter and described standard operation parameter inconsistent.
3. the data processing method of service-oriented support system as claimed in claim 2, is characterized in that, described feedback operation exists the information of risk to comprise:
There is risk by sending note feedback operation.
4. the data processing method of service-oriented support system as claimed in claim 3, is characterized in that, also comprises:
Extract and resolve the Operation Log that has risk, judge in described Operation Log, whether there is violation operation;
Judgement draws in described Operation Log and does not have violation operation, searches for the new operation information in this Operation Log, and this new operation information is added in the operation information of this user's group.
5. the data processing method of service-oriented support system as claimed in claim 1, is characterized in that, also comprises: build user's group and standard operation information, comprising:
According to pre-conditioned, user is divided into multiple user's groups;
Follow the tracks of and extract the operation behavior in the Operation Log of each user in each user's group;
For user's group, identify conduct with reference to operation mark to reaching the operation behavior of default number of users;
According to described operation behavior to described with reference to operation mark match-on criterion operating parameter.
6. a data processing equipment for service-oriented support system, is characterized in that, comprising:
Operation information acquisition unit, for capturing the operation information of User operation log, described operation information comprises operation mark and operating parameter;
Operation information recognition unit, for identifying user's group under this user, searches reference operation mark corresponding with described operation mark in this user's group;
Extraction unit, for extracting the standard operation parameter with reference to operation mark described in this user's group;
Comparing unit, for comparing this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
7. the data processing equipment of service-oriented support system as claimed in claim 6, is characterized in that, also comprise, and judging unit, for judging whether described comparison result indicates described operation information consistent with this corresponding standard operation information of user's group institute:
And feedback unit, obtain described comparison result indication for judgement consistent, the errorless information of feedback operation;
It is inconsistent that judgement obtains described comparison result indication, there is the information of risk in feedback operation, the described information that has risk comprises: do not find the reference operation mark corresponding with described operation mark, or user's operating parameter and described standard operation parameter inconsistent.
8. the data processing equipment of service-oriented support system as claimed in claim 7, is characterized in that, described feedback unit comprises: note feedback unit, and for there is risk by sending note feedback operation.
9. the data processing equipment of service-oriented support system as claimed in claim 8, is characterized in that, also comprises:
Risk Operation Log processing unit, for extracting and resolve the Operation Log that has risk, judges in described Operation Log, whether there is violation operation;
Judgement draws in described Operation Log and does not have violation operation, searches for the new operation information in this Operation Log, and this new operation information is added in the operation information of this user's group.
10. the data processing equipment of service-oriented support system as claimed in claim 6, is characterized in that, also comprises: build user's group and standard operation message unit, for:
According to pre-conditioned, user is divided into multiple user's groups;
Follow the tracks of and extract the operation behavior in the Operation Log of each user in each user's group;
For user's group, identify conduct with reference to operation mark to reaching the operation behavior of default number of users;
According to described operation behavior to described with reference to operation mark match-on criterion operating parameter.
The data processing controller of 11. 1 kinds of service-oriented support systems, is characterized in that, comprising:
Processor and storer, described processor reads and carries out the instruction in described storer, and the instruction in described storer comprises:
Operation information acquisition module, for capturing the operation information of User operation log, described operation information comprises operation mark and operating parameter;
Operation information identification module, for identifying user's group under this user, searches reference operation mark corresponding with described operation mark in this user's group;
Extraction module, for extracting the standard operation parameter with reference to operation mark described in this user's group;
Comparing unit, for comparing this user's operating parameter and described standard operation parameter, the comparison result of output needle to this user's operation information.
The data processing controller of 12. service-oriented support systems as claimed in claim 11, is characterized in that, the instruction in described storer also comprises:
Judge module, for judging whether described comparison result indicates described operation information consistent with this corresponding standard operation information of user's group institute:
And feedback module, obtain described comparison result indication for judgement consistent, the errorless information of feedback operation;
It is inconsistent that judgement obtains described comparison result indication, there is the information of risk in feedback operation, the described information that has risk comprises: do not find the reference operation mark corresponding with described operation mark, or user's operating parameter and described standard operation parameter inconsistent.
The data processing controller of 13. service-oriented support systems as claimed in claim 12, is characterized in that, described feedback module comprises: note feedback unit, and for there is risk by sending note feedback operation.
The data processing controller of 14. service-oriented support systems as claimed in claim 13, is characterized in that, the instruction in described storer also comprises;
Risk Operation Log processing module, for extracting and resolve the Operation Log that has risk, judges in described Operation Log, whether there is violation operation;
Judgement draws in described Operation Log and does not have violation operation, searches for the new operation information in this Operation Log, and this new operation information is added in the operation information of this user's group.
The data processing controller of 15. service-oriented support systems as claimed in claim 11, is characterized in that, the instruction in described storer also comprises structure user's group and standard operation information module, for:
According to pre-conditioned, user is divided into multiple user's groups;
Follow the tracks of and extract the operation behavior in the Operation Log of each user in each user's group;
For user's group, identify conduct with reference to operation mark to reaching the operation behavior of default number of users;
According to described operation behavior to described with reference to operation mark match-on criterion operating parameter.
The data handling system of 16. 1 kinds of service-oriented support systems, is characterized in that, comprising: the data processing controller of the service-oriented support system described in claim 11-15 any one.
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