CN103873305A - Electronic work order processing method and electronic work order system - Google Patents
Electronic work order processing method and electronic work order system Download PDFInfo
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- CN103873305A CN103873305A CN201410124406.0A CN201410124406A CN103873305A CN 103873305 A CN103873305 A CN 103873305A CN 201410124406 A CN201410124406 A CN 201410124406A CN 103873305 A CN103873305 A CN 103873305A
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Abstract
The invention provides an electronic work order processing method and an electronic work order system. After a first electronic work order which is used for instructing a first operation on a target terminal is received, a second electronic work order used for instructing a second operation on the target terminal is checked in a queue to be executed according to the first electronic work order, if the second electronic work load is checked, the first electronic work load and the second electronic work load are deleted, two reciprocal operations are carried out on the same target terminal in sequence, so that the service state of the target terminal is kept unchanged, accordingly, the first electronic work load and the second electronic work load can be directly deleted, so that the first operation and the second operation instructed by the first electronic work load and the second electronic work load are avoided, and the processing efficiency of electronic work orders is improved.
Description
Technical field
The present invention relates to the communication technology, relate in particular to a kind of electronic work order processing method and trouble ticket tystem.
Background technology
Trouble ticket tystem is widely used in the business support system and OSS of the communications industry, for according to the instruction of electronic work order, user terminal is carried out and the operation such as shut down, answer a pager's call, service fulfillment or business are cancelled.
In existing scheme, trouble ticket tystem receives after electronic work order conventionally, and electronic work order is joined in pending queue, according to first in first out order, carries out successively the indicated operation of electronic work order.Before being used to indicate the shutdown electronic work order execution of carrying out defaulting subscriber operation; thereby user has carried out supplementing with money in the situation that generates the electronic work order of answering a pager's call; adopt above-mentioned electronic work order processing method; need first to carry out shutdown electronic work order; carry out the electronic work order of answering a pager's call, the treatment effeciency of electronic work order is lower again.
Summary of the invention
The invention provides a kind of electronic work order processing method and trouble ticket tystem, for improving the treatment effeciency of electronic work order.
First aspect of the present invention is to provide a kind of electronic work order processing method, comprising:
Reception is used to indicate the first electronic work order of target terminal being carried out to the first operation;
According to described the first electronic work order, in pending queue, inquiry is used to indicate the second electronic work order of described target terminal being carried out to the second operation; Described the second operation is the contrary operation of described the first operation;
If inquire described the second electronic work order, delete described the first electronic work order and described the second electronic work order.
Another aspect of the present invention is to provide a kind of trouble ticket tystem, comprising:
Receiver module, is used to indicate for receiving the first electronic work order of target terminal being carried out to the first operation;
Enquiry module for according to described the first electronic work order, is inquired about and is used to indicate the second electronic work order of described target terminal being carried out to the second operation in pending queue; Described the second operation is the contrary operation of described the first operation;
Removing module, if for inquiring described the second electronic work order, deletes described the first electronic work order and described the second electronic work order.
Electronic work order processing method provided by the invention and trouble ticket tystem, be used to indicate target terminal is carried out after the first electronic work order of the first operation by reception, according to described the first electronic work order, in pending queue, inquiry is used to indicate the second electronic work order of described target terminal being carried out to the second operation, if inquire the second electronic work order, delete the first electronic work order and the second electronic work order, due to same target terminal is successively carried out to two reciprocal operations, cause the service condition of this target terminal to remain unchanged, therefore, can directly delete the first electronic work order and the second electronic work order, to avoid carrying out this first electronic work order and indicated the first operation and the second operation of the second electronic work order, improve the treatment effeciency of electronic work order.
Brief description of the drawings
The schematic flow sheet of the electronic work order processing method that Fig. 1 provides for one embodiment of the invention;
The structural representation of the trouble ticket tystem that Fig. 2 provides for one embodiment of the invention;
The structural representation of the trouble ticket tystem that Fig. 3 provides for another embodiment of the present invention.
Embodiment
The schematic flow sheet of the electronic work order processing method that Fig. 1 provides for one embodiment of the invention, the method that the present embodiment provides can be carried out by trouble ticket tystem, as shown in Figure 1, comprising:
101, receive and be used to indicate the first electronic work order of target terminal being carried out to the first operation.
102,, according to described the first electronic work order, in pending queue, inquiry is used to indicate the second electronic work order of described target terminal being carried out to the second operation.
Wherein, the second operation is the contrary operation of described the first operation.
According to the relation table that is used to indicate operation room reciprocal relation; determine second operation reverse with the first operation; wherein; this relation table is for recording the corresponding relation between two operations that have reciprocal relation; for example: shutdown operation and answer a pager's call operation between there is reciprocal relation, carry out for business of the same race open operation with destruction operation between there is reciprocal relation.According to the mark of this second operation and the mark of this target terminal, inquiring about the second electronic work order for the pending queue of the pending electronic work order of buffer memory.
If 103 inquire described the second electronic work order, delete described the first electronic work order and described the second electronic work order.
If exist and be used to indicate the second electronic work order of target terminal being carried out to the second operation in pending queue, delete the first electronic work order and the second electronic work order.After deletion, in pending queue, remaining each electronic work order can, according to the order joining in this pending queue, be carried out successively.
For example: when user's application of use fixed phone terminal A adds virtual net 80 and opens the business of caller identification, trouble ticket tystem can receive to be used to indicate fixed phone terminal A is added the electronic work order 1 of virtual net 80 and is used to indicate the electronic work order 2 of fixed phone terminal A being opened to caller identification business, determine through inquiring about the reciprocal operation that does not exist and add virtual net 80 and open caller identification business in execution queue, by electronic work order 1 and electronic work order 2, join in pending queue, wait pending.Before electronic work order 1 and electronic work order 2 execution, because the user who uses fixed phone terminal A finds that mistake appears in the above-mentioned virtual net that its application adds, and should be another virtual net 81, application to set aside adds virtual net 80, add virtual net 81, now, trouble ticket tystem can receive to be used to indicate fixed phone terminal A is cancelled and adds the electronic work order 3 of virtual net 80 and be used to indicate the electronic work order 4 that fixed phone terminal A is added to virtual net 81.Trouble ticket tystem utilizes relation table to inquire about, determining to cancel adds reciprocal being operating as of virtual net 80 to add virtual net 80, further, inquire electronic work order 1 in pending queue for fixed phone terminal A is added to virtual net 80, therefore, delete the electronic work order 1 in electronic work order 3 and pending queue.
Further, if do not inquire the second electronic work order, determine in pending queue and do not have the second electronic work order, the first electronic work order is joined in described pending queue, to carry out the first electronic work order in described pending queue according to first in first out order.
Further, after deleting the first electronic work order and the second electronic work order, the executing state of record the first electronic work order and the second electronic work order is for completing.
In the present embodiment, be used to indicate target terminal is carried out after the first electronic work order of the first operation by reception, according to described the first electronic work order, in pending queue, inquiry is used to indicate the second electronic work order of described target terminal being carried out to the second operation, if inquire the second electronic work order, delete the first electronic work order and the second electronic work order, due to same target terminal is successively carried out to two reciprocal operations, cause the service condition of this target terminal to remain unchanged, therefore, can directly delete the first electronic work order and the second electronic work order, to avoid carrying out this first electronic work order and indicated the first operation and the second operation of the second electronic work order, improve the treatment effeciency of electronic work order.
The structural representation of the trouble ticket tystem that Fig. 2 provides for one embodiment of the invention, as shown in Figure 2, comprising: receiver module 21, enquiry module 22 and removing module 23.
Wherein, the second operation is the contrary operation of described the first operation.
Removing module 23, is connected with enquiry module 22, if for inquiring described the second electronic work order, deletes described the first electronic work order and described the second electronic work order.
In the present embodiment, be used to indicate target terminal is carried out after the first electronic work order of the first operation by reception, according to described the first electronic work order, in pending queue, inquiry is used to indicate the second electronic work order of described target terminal being carried out to the second operation, if inquire the second electronic work order, delete the first electronic work order and the second electronic work order, due to same target terminal is successively carried out to two reciprocal operations, cause the service condition of this target terminal to remain unchanged, therefore, can directly delete the first electronic work order and the second electronic work order, to avoid carrying out this first electronic work order and indicated the first operation and the second operation of the second electronic work order, improve the treatment effeciency of electronic work order.
The structural representation of the trouble ticket tystem that Fig. 3 provides for another embodiment of the present invention, on the basis of a upper embodiment, the trouble ticket tystem in the present embodiment further comprises: Executive Module 34, logging modle 35 and determination module 36.
Logging modle 35, is connected with removing module 23, and after deleting described the first electronic work order and described the second electronic work order for removing module 23, the executing state of record the first electronic work order and the second electronic work order is for completing.
Wherein, this relation table for record exist reciprocal relation two operation between corresponding relation, for example: shutdown operation and answer a pager's call operation between there is reciprocal relation, carry out for business of the same race open operation with destruction operation between there is reciprocal relation.
In the present embodiment, be used to indicate target terminal is carried out after the first electronic work order of the first operation by reception, according to described the first electronic work order, in pending queue, inquiry is used to indicate the second electronic work order of described target terminal being carried out to the second operation, if inquire the second electronic work order, delete the first electronic work order and the second electronic work order, due to same target terminal is successively carried out to two reciprocal operations, cause the service condition of this target terminal to remain unchanged, therefore, can directly delete the first electronic work order and the second electronic work order, to avoid carrying out this first electronic work order and indicated the first operation and the second operation of the second electronic work order, improve the treatment effeciency of electronic work order.
Those skilled in the art can be well understood to, for convenience and simplicity of description, the system of foregoing description, the specific works process of device and unit, can, with reference to the corresponding process in preceding method embodiment, not repeat them here.
The described unit as separating component explanation can or can not be also physically to separate, and the parts that show as unit can be or can not be also physical locations, can be positioned at a place, or also can be distributed in multiple network element.Can select according to the actual needs some or all of unit wherein to realize the object of the present embodiment scheme.
One of ordinary skill in the art will appreciate that: all or part of step that realizes above-mentioned each embodiment of the method can complete by the relevant hardware of program command.Aforesaid program can be stored in a computer read/write memory medium.This program, in the time carrying out, is carried out the step that comprises above-mentioned each embodiment of the method; And aforesaid storage medium comprises: various media that can be program code stored such as ROM, RAM, magnetic disc or CDs.
Finally it should be noted that: above each embodiment, only in order to technical scheme of the present invention to be described, is not intended to limit; Although the present invention is had been described in detail with reference to aforementioned each embodiment, those of ordinary skill in the art is to be understood that: its technical scheme that still can record aforementioned each embodiment is modified, or some or all of technical characterictic is wherein equal to replacement; And these amendments or replacement do not make the essence of appropriate technical solution depart from the scope of various embodiments of the present invention technical scheme.
Claims (8)
1. an electronic work order processing method, is characterized in that, comprises
Reception is used to indicate the first electronic work order of target terminal being carried out to the first operation;
According to described the first electronic work order, in pending queue, inquiry is used to indicate the second electronic work order of described target terminal being carried out to the second operation; Described the second operation is the contrary operation of described the first operation;
If inquire described the second electronic work order, delete described the first electronic work order and described the second electronic work order.
2. electronic work order processing method according to claim 1, is characterized in that, described method also comprises:
If do not inquire described the second electronic work order, described the first electronic work order is joined in described pending queue, to carry out the first electronic work order in described pending queue according to first in first out order.
3. electronic work order processing method according to claim 1, is characterized in that, after described the first electronic work order of described deletion and described the second electronic work order, also comprises:
Record the executing state of described the first electronic work order and described the second electronic work order for completing.
4. according to the electronic work order processing method described in claim 1-3 any one, it is characterized in that, described reception also comprises after being used to indicate target terminal being carried out to the first electronic work order of the first operation:
According to the relation table that is used to indicate operation room reciprocal relation, determine second operation reverse with described the first operation.
5. a trouble ticket tystem, is characterized in that, comprising:
Receiver module, is used to indicate for receiving the first electronic work order of target terminal being carried out to the first operation;
Enquiry module for according to described the first electronic work order, is inquired about and is used to indicate the second electronic work order of described target terminal being carried out to the second operation in pending queue; Described the second operation is the contrary operation of described the first operation;
Removing module, if for inquiring described the second electronic work order, deletes described the first electronic work order and described the second electronic work order.
6. trouble ticket tystem according to claim 5, is characterized in that, described trouble ticket tystem also comprises:
Executive Module, if for not inquiring described the second electronic work order, join described the first electronic work order in described pending queue, to carry out the first electronic work order in described pending queue according to first in first out order.
7. trouble ticket tystem according to claim 5, is characterized in that, described trouble ticket tystem also comprises:
Logging modle, for the executing state that records described the first electronic work order and described the second electronic work order for completing.
8. according to the trouble ticket tystem described in claim 5-7 any one, it is characterized in that, described trouble ticket tystem, also comprises:
Determination module, for according to the relation table that is used to indicate operation room reciprocal relation, determines second operation reverse with described the first operation.
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| CN201410124406.0A CN103873305A (en) | 2014-03-28 | 2014-03-28 | Electronic work order processing method and electronic work order system |
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| CN201410124406.0A CN103873305A (en) | 2014-03-28 | 2014-03-28 | Electronic work order processing method and electronic work order system |
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| CN101765112A (en) * | 2009-12-22 | 2010-06-30 | 中国联合网络通信集团有限公司 | Value added service mutually exclusive authentication method and device |
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| CN1829159A (en) * | 2005-03-01 | 2006-09-06 | 华为技术有限公司 | Method for realizing electronic workform queuing |
| US20080022180A1 (en) * | 2006-07-06 | 2008-01-24 | Innovative Sonic Limited | Method and apparatus for handling transmission errors in a wireless communications system |
| CN101094100A (en) * | 2007-06-01 | 2007-12-26 | 中兴通讯股份有限公司 | Method and device for processing 'put into operation' command for service of electronical work sheet |
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