CN103871177B - Remote maintenance method for network billing machine - Google Patents
Remote maintenance method for network billing machine Download PDFInfo
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- CN103871177B CN103871177B CN201410121496.8A CN201410121496A CN103871177B CN 103871177 B CN103871177 B CN 103871177B CN 201410121496 A CN201410121496 A CN 201410121496A CN 103871177 B CN103871177 B CN 103871177B
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- 238000012423 maintenance Methods 0.000 title claims abstract description 38
- 238000000034 method Methods 0.000 title claims abstract description 36
- 238000004891 communication Methods 0.000 claims abstract description 34
- 238000004458 analytical method Methods 0.000 claims abstract description 32
- 230000006870 function Effects 0.000 claims description 10
- 230000008439 repair process Effects 0.000 claims description 10
- 230000004913 activation Effects 0.000 claims description 7
- 238000011069 regeneration method Methods 0.000 claims description 4
- 238000001514 detection method Methods 0.000 claims description 3
- 230000008569 process Effects 0.000 claims description 3
- 230000002123 temporal effect Effects 0.000 claims description 3
- 230000005611 electricity Effects 0.000 claims 1
- 230000005055 memory storage Effects 0.000 claims 1
- 230000005540 biological transmission Effects 0.000 abstract 1
- 230000004888 barrier function Effects 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 3
- 230000006399 behavior Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 238000012827 research and development Methods 0.000 description 1
Abstract
The invention discloses a remote maintenance method of a network billing machine, belonging to the technical field of network billing machine maintenance, and solving the technical problem of how to remotely perform maintenance analysis of the network billing machine and remotely solve faults in real time. The technical scheme is as follows: the network billing machine applied to the method comprises a main control system, a display module, a keyboard, a printing module, a power supply module and a communication module which are connected with and controlled by the main control system, wherein the network billing machine is communicated with a remote operation and maintenance center server through the communication module and a network; the network billing machine supports a USB flash disk starting system, the network billing machine comprises a USB interface, the master control system is connected with the USB interface, and the USB flash disk is connected with the network billing machine in a pluggable manner through the USB interface; an encryption type network maintenance server is implanted into a master control system of the network billing machine, and the encryption type network maintenance server receives an encryption instruction of a remote operation and maintenance center server and executes return transmission.
Description
Technical field
The present invention relates to a kind of network billing machine maintenance technology field, the long-range dimension of specifically a kind of network billing machine
Maintaining method.
Background technology
In current tax field, network billing machine application is than wide, traditional network billing machine maintaining method substantially all
It is that attendant visits and keeped in repair or by equipment depot repair, for software fault or simple hardware fault, if led to
Cross and visit or depot repair will increase O＆M cost, for example：For the failure that software is produced, user can not by service calls
Be fully described it is clear, can not lockout issue point, if equipment is beamed back genuine now, will increase O＆M cost.
How remotely to carry out network billing machine maintenance analysis and real time remote solve failure, so as to save O＆M into
This, this is existing technical staff's problem in the urgent need to address.
The content of the invention
The technical assignment of the present invention is for above weak point, there is provided a kind of maintenance that can remotely carry out network billing machine
A kind of long-distance maintenance method of the network billing machine of analysis real time remote solution failure.
The technical solution adopted for the present invention to solve the technical problems is：
The network billing machine that methods described is applied to includes master control system, display module, keyboard, print module, power supply mould
Block, communication module, master control system connect and control display module, keyboard, print module, power module, communication module, and network is opened
Ticket machine passes through the Operation and Maintenance Center server communication of communication module and network and distal end；Network billing machine supports USB flash disk activation system, net
Network billing machine includes USB interface, and master control system connection USB interface, USB flash disk are connected with network billing machine plug type by USB interface
Connect；Ciphering type network operation server is implanted in the master control system of network billing machine, ciphering type network operation server receives remote
The encrypted instruction of the Operation and Maintenance Center server at end simultaneously performs passback；The step of methods described is：
（1）, operation maintenance personnel remotely control is carried out to network billing machine in Operation and Maintenance Center server：
1., operation maintenance personnel uses control software in Operation and Maintenance Center server, opens according to authorizing password to be connected remotely to network
Ticket machine；
2., Operation and Maintenance Center server sends operational order to network billing machine；
3., network billing machine back delivery operations result is to Operation and Maintenance Center server；
4., Operation and Maintenance Center server carries out remote analysis according to back delivery operations result, and provides embodiment；
（2）, network billing machine screen display information intercept remotely be back to Operation and Maintenance Center server：
1., operation maintenance personnel or with the image screenshotss and network retransmission function that can initiate network billing machine per family；
2., the master control system of network billing machine carries out screenshotss to the displaying information on screen of current display module, and generation is regarded
Frequency formatted file；
3. after, video file is generated, the master control system of network billing machine stops screenshotss, and video file is passed back to distal end fortune
Fibrillar center's server, or this is voluntarily saved in the USB flash disk being connected with network billing machine；
（3）, USB flash disk accident analysis is carried out to network billing machine：
1., USB flash disk internal memory contains the fault restoration program of network billing machine, before user is electric on network billing machine, by this USB flash disk
The USB interface of network billing machine is inserted into, and is carried out to machine being established by cable on network billing machine；
2., the fault restoration program in master control system operation loading USB flash disk, according to the instruction control that user is input into from display module
System carries out the operation of self-regeneration, data backup to network billing machine master control system；
3., after, pending fault repair procedure starts success, into maintenance interface, network billing machine is by the storage event in USB flash disk
Barrier repair procedure carries out state analysiss, and generates state analysiss report, is stored in USB flash disk, or state analysiss report is returned
Give Operation and Maintenance Center server.
Ciphering type network operation server, and open server port are implanted in the master control system of network billing machine, are passed through
The Service-Port receives the operation of the encrypted instruction of the Operation and Maintenance Center server of distal end；Ciphering type network operation server is used
Public private key pair realizes that asymmetric encryption and decryption computing, Operation and Maintenance Center server are sent to network billing machine after encrypting to plain-text instructions,
The ciphering type network operation server of network billing machine will be run after plain-text instructions successful decryption, ciphering type network operation server
To returning to Operation and Maintenance Center server after the operating result encryption of plain-text instructions.
Network billing machine supports image screenshotss and network retransmission function；By instruction or the network of Operation and Maintenance Center server
The local instruction of billing machine, carries out screenshotss to the displaying information on screen of display module in the process of user operation, and generates video
Formatted file, passing to distal end Operation and Maintenance Center server by communication module carries out recovering and analysis；Generate video format file to adopt
The means of picture screenshotss, and motion file is generated, temporal information is added, according to every frame variable condition, picture screenshotss is caught
Obtain or abandon, ultimately generate effective video formatted file.
Network billing machine supports that USB flash disk activation system, USB flash disk are connected with network billing machine plug type by USB interface, USB flash disk
Internal memory contains the fault restoration program of network billing machine, according to the startup in USB flash disk in master control system u-boot of network billing machine
File carries out loading from USB flash disk automatically, and automatic running fault restoration program, by behaviour of the fault restoration program to network billing machine
Automatically repaired as system；The fault restoration program with the software of automatic detection network billing machine, hardware state, and can be generated
State analysiss report, pass back to the Operation and Maintenance Center server of distal end, then Operation and Maintenance Center server according to and generate state analysiss
Report, carries out teleprocessing solution.
Communication module is M2M wireless communication modules.
M2M wireless communication modules can adopt model model EM770W chip, or model LE920-EU chip.
M2M is the abbreviation of machine-to-machine, i.e. the abbreviation of " Machine To Machine ", and also someone's understanding is people to machine
Device (man-to-machine), machine are to people (machine-to-man) etc., it is intended to realized by communication technology people, machine and
Intelligent, the interactive seamless connection asked of system three.M2M wireless communication modules are radio-cells, for for without the need for personnel
Intervene a series of equipment that mutually can be communicated and wireless connecting function is provided.
EM770W chips, are the M2M wireless communication modules of Huawei Tech Co., Ltd's research and development；LE920-EU chips, are safe
The M2M wireless communication modules that Li Te (Telit) is researched and developed.
USB interface is English Universal Serial Bus（USB (universal serial bus)）Abbreviation, and its Chinese is referred to as
" logical get lines crossed ", is being an external bus standard, for being connected and communicate with for specification computer and external equipment.It is to apply in PC fields
Interfacing.The plug and play and warm connection function of USB interface holding equipment.
A kind of long-distance maintenance method of network billing machine of the present invention compared to the prior art, support long-range by network billing machine
The function of attended operation, data backup, system reparation etc., attendant passes through network or USB flash disk is realized remotely to the event of live equipment
Barrier is analyzed in real time and is solved, and is reached and is efficiently solved the problems, such as user in time, improves user satisfaction, and saving is safeguarded into
This, thus, have good value for applications.
Description of the drawings
The present invention is further described below in conjunction with the accompanying drawings.
Accompanying drawing 1 is a kind of application architecture figure of the long-distance maintenance method of network billing machine.
Specific embodiment
The invention will be further described with specific embodiment below in conjunction with the accompanying drawings.
Embodiment 1：
A kind of long-distance maintenance method of network billing machine of the present invention, the network billing machine that methods described is applied to include master
Control system, display module, keyboard, print module, power module, communication module, master control system connect and control display module, key
Disk, print module, power module, communication module, network billing machine are passed through communication module and network and are taken with the Operation and Maintenance Center of distal end
Business device communication；Network billing machine supports that USB flash disk activation system, network billing machine include USB interface, and master control system connects USB interface,
USB flash disk is connected with network billing machine plug type by USB interface；Ciphering type network dimension is implanted in the master control system of network billing machine
Shield server, ciphering type network operation server receive the encrypted instruction of the Operation and Maintenance Center server of distal end and perform passback；Institute
The step of stating method be：
（1）, operation maintenance personnel remotely control is carried out to network billing machine in Operation and Maintenance Center server：
1., operation maintenance personnel uses control software in Operation and Maintenance Center server, opens according to authorizing password to be connected remotely to network
Ticket machine；
2., Operation and Maintenance Center server sends operational order to network billing machine；
3., network billing machine back delivery operations result is to Operation and Maintenance Center server；
4., Operation and Maintenance Center server carries out remote analysis according to back delivery operations result, and provides embodiment；
（2）, network billing machine screen display information intercept remotely be back to Operation and Maintenance Center server：
1., operation maintenance personnel or with the image screenshotss and network retransmission function that can initiate network billing machine per family；
2., the master control system of network billing machine carries out screenshotss to the displaying information on screen of current display module, and generation is regarded
Frequency formatted file；
3. after, video file is generated, the master control system of network billing machine stops screenshotss, and video file is passed back to distal end fortune
Fibrillar center's server, or this is voluntarily saved in the USB flash disk being connected with network billing machine；
（3）, USB flash disk accident analysis is carried out to network billing machine：
1., USB flash disk internal memory contains the fault restoration program of network billing machine, before user is electric on network billing machine, by this USB flash disk
The USB interface of network billing machine is inserted into, and is carried out to machine being established by cable on network billing machine；
2., the fault restoration program in master control system operation loading USB flash disk, according to the instruction control that user is input into from display module
System carries out the operation of self-regeneration, data backup to network billing machine master control system；
3., after, pending fault repair procedure starts success, into maintenance interface, network billing machine is by the storage event in USB flash disk
Barrier repair procedure carries out state analysiss, and generates state analysiss report, is stored in USB flash disk, or state analysiss report is returned
Give Operation and Maintenance Center server.
Embodiment 2：
A kind of long-distance maintenance method of network billing machine of the present invention, the network billing machine that methods described is applied to include master
Control system, display module, keyboard, print module, power module, communication module, master control system connect and control display module, key
Disk, print module, power module, communication module, communication module are M2M wireless communication modules, and network billing machine is by the mould that communicates
Block and the Operation and Maintenance Center server communication of network and distal end；Network billing machine supports that USB flash disk activation system, network billing machine include
USB interface, master control system connection USB interface, USB flash disk are connected with network billing machine plug type by USB interface；Network billing machine
Master control system in be implanted into ciphering type network operation server, ciphering type network operation server receive distal end Operation and Maintenance Center clothes
The encrypted instruction of business device simultaneously performs passback；The step of methods described is：
（1）, operation maintenance personnel remotely control is carried out to network billing machine in Operation and Maintenance Center server：
1., operation maintenance personnel uses control software in Operation and Maintenance Center server, opens according to authorizing password to be connected remotely to network
Ticket machine；
2., Operation and Maintenance Center server sends operational order to network billing machine；
3., network billing machine back delivery operations result is to Operation and Maintenance Center server；
4., Operation and Maintenance Center server carries out remote analysis according to back delivery operations result, and provides embodiment；
（2）, network billing machine screen display information intercept remotely be back to Operation and Maintenance Center server：
1., operation maintenance personnel or with the image screenshotss and network retransmission function that can initiate network billing machine per family；
2., the master control system of network billing machine carries out screenshotss to the displaying information on screen of current display module, and generation is regarded
Frequency formatted file；
3. after, video file is generated, the master control system of network billing machine stops screenshotss, and video file is passed back to distal end fortune
Fibrillar center's server, or this is voluntarily saved in the USB flash disk being connected with network billing machine；
（3）, USB flash disk accident analysis is carried out to network billing machine：
1., USB flash disk internal memory contains the fault restoration program of network billing machine, before user is electric on network billing machine, by this USB flash disk
The USB interface of network billing machine is inserted into, and is carried out to machine being established by cable on network billing machine；
2., the fault restoration program in master control system operation loading USB flash disk, according to the instruction control that user is input into from display module
System carries out the operation of self-regeneration, data backup to network billing machine master control system；
3., after, pending fault repair procedure starts success, into maintenance interface, network billing machine is by the storage event in USB flash disk
Barrier repair procedure carries out state analysiss, and generates state analysiss report, is stored in USB flash disk, or state analysiss report is returned
Give Operation and Maintenance Center server.
Ciphering type network operation server, and open server port are implanted in the master control system of network billing machine, are passed through
The Service-Port receives the operation of the encrypted instruction of the Operation and Maintenance Center server of distal end；Ciphering type network operation server is used
Public private key pair realizes that asymmetric encryption and decryption computing, Operation and Maintenance Center server are sent to network billing machine after encrypting to plain-text instructions,
The ciphering type network operation server of network billing machine will be run after plain-text instructions successful decryption, ciphering type network operation server
To returning to Operation and Maintenance Center server after the operating result encryption of plain-text instructions.
Network billing machine supports image screenshotss and network retransmission function；By instruction or the network of Operation and Maintenance Center server
The local instruction of billing machine, carries out screenshotss to the displaying information on screen of display module in the process of user operation, and generates video
Formatted file, passing to distal end Operation and Maintenance Center server by communication module carries out recovering and analysis；Generate video format file to adopt
The means of picture screenshotss, and motion file is generated, temporal information is added, according to every frame variable condition, picture screenshotss is caught
Obtain or abandon, ultimately generate effective video formatted file.
Network billing machine supports that USB flash disk activation system, USB flash disk are connected with network billing machine plug type by USB interface, USB flash disk
Internal memory contains the fault restoration program of network billing machine, according to the startup in USB flash disk in master control system u-boot of network billing machine
File carries out loading from USB flash disk automatically, and automatic running fault restoration program, by behaviour of the fault restoration program to network billing machine
Automatically repaired as system；The fault restoration program with the software of automatic detection network billing machine, hardware state, and can be generated
State analysiss report, pass back to the Operation and Maintenance Center server of distal end, then Operation and Maintenance Center server according to and generate state analysiss
Report, carries out teleprocessing solution.
Communication module is M2M wireless communication modules.
M2M wireless communication modules can adopt model model EM770W chip, or model LE920-EU chip.
Above-mentioned specific embodiment be only the present invention concrete case, the present invention scope of patent protection include but is not limited to
Above-mentioned specific embodiment, a kind of long-distance maintenance method claims of any network billing machine for meeting the present invention and
The appropriate change or replacement done to which by any person of an ordinary skill in the technical field, the patent that should all fall into the present invention are protected
Shield scope.
Claims (6)
1. a kind of long-distance maintenance method of network billing machine, the network billing machine that methods described is applied to include master control system, aobvious
Show module, keyboard, print module, power module, communication module, master control system connects and control display module, keyboard, impression block
Block, power module, communication module, it is characterised in that network billing machine is passed through communication module and network and taken with the Operation and Maintenance Center of distal end
Business device communication；Network billing machine supports that USB flash disk activation system, network billing machine include USB interface, and master control system connects USB interface,
USB flash disk is connected with network billing machine plug type by USB interface；Ciphering type network dimension is implanted in the master control system of network billing machine
Shield server, ciphering type network operation server receive the encrypted instruction of the Operation and Maintenance Center server of distal end and perform passback；Institute
The step of stating method be：
（1）, operation maintenance personnel remotely control is carried out to network billing machine in Operation and Maintenance Center server：
1., operation maintenance personnel uses control software in Operation and Maintenance Center server, is connected remotely to network billing machine according to password is authorized；
2., Operation and Maintenance Center server sends operational order to network billing machine；
3., network billing machine back delivery operations result is to Operation and Maintenance Center server；
4., Operation and Maintenance Center server carries out remote analysis according to back delivery operations result, and provides embodiment；
（2）, network billing machine displaying information on screen intercept remotely be back to Operation and Maintenance Center server：
1., operation maintenance personnel or with the image screenshotss and network retransmission function that can initiate network billing machine per family；
2., the master control system of network billing machine carries out screenshotss to the displaying information on screen of current display module, and generates video lattice
Formula file；
3., after video format file generated, the master control system of network billing machine stops screenshotss, and video format file is passed back to far
The Operation and Maintenance Center server at end, or be voluntarily saved in the USB flash disk being connected with network billing machine；
（3）, USB flash disk accident analysis is carried out to network billing machine：
1., USB flash disk internal memory contains the fault restoration program of network billing machine, and this USB flash disk is inserted into before electricity on network billing machine by user
The USB interface of network billing machine, is carried out to establishing machine by cable on network billing machine；
2., the fault restoration program in master control system operation loading USB flash disk, right from the instruction control that display module is input into according to user
Network billing machine master control system carries out the operation of self-regeneration, data backup；
3., after, pending fault repair procedure starts success, into maintenance interface, network billing machine is repaiied by the failure of USB flash disk memory storage
Multiple program carries out state analysiss, and generates state analysiss report, is stored in USB flash disk, or state analysiss report is returned to fortune
Fibrillar center's server.
2. the long-distance maintenance method of a kind of network billing machine according to claim 1, it is characterised in that network billing machine
Ciphering type network operation server, and open server port are implanted in master control system, distal end is received by the Service-Port
Operation and Maintenance Center server encrypted instruction operation；Ciphering type network operation server realizes asymmetric adding using public private key pair
Decryption computing, Operation and Maintenance Center server is to being sent to network billing machine, the ciphering type net of network billing machine after plain-text instructions encryption
Network safeguards that server will be run after plain-text instructions successful decryption, operating result of the ciphering type network operation server to plain-text instructions
Operation and Maintenance Center server is returned to after encryption.
3. a kind of long-distance maintenance method of network billing machine according to claim 1, it is characterised in that network billing machine
Hold image screenshotss and network retransmission function；By the local instruction of the instruction of Operation and Maintenance Center server or network billing machine,
The process of user operation carries out screenshotss to the displaying information on screen of display module, and generates video format file, by the mould that communicates
Block passes to the Operation and Maintenance Center server of distal end and carries out recovering and analysis；Means of the video format file using picture screenshotss are generated, and
Motion file is generated, temporal information is added, according to every frame variable condition, picture screenshotss is captured or abandoned, is ultimately generated
Effective video formatted file.
4. a kind of long-distance maintenance method of network billing machine according to claim 1, it is characterised in that network billing machine
USB flash disk activation system is held, USB flash disk is connected with network billing machine plug type by USB interface, and USB flash disk internal memory contains network billing machine
Fault restoration program, carries out adding from USB flash disk automatically according to the startup file in USB flash disk in master control system u-boot of network billing machine
Carry, and automatic running fault restoration program, the operating system of network billing machine is repaired automatically by fault restoration program；
The fault restoration program with the software of automatic detection network billing machine, hardware state, and can generate state analysiss report, pass back to
The Operation and Maintenance Center server of distal end, then Operation and Maintenance Center server according to state analysiss report, carry out teleprocessing solution.
5. the long-distance maintenance method of a kind of network billing machine according to claim 1, it is characterised in that communication module is M2M
Wireless communication module.
6. a kind of long-distance maintenance method of network billing machine according to claim 5, it is characterised in that M2M radio communication molds
Block can adopt model EM770W chip, or model LE920-EU chip.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410121496.8A CN103871177B (en) | 2014-03-28 | 2014-03-28 | Remote maintenance method for network billing machine |
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| CN201410121496.8A CN103871177B (en) | 2014-03-28 | 2014-03-28 | Remote maintenance method for network billing machine |
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| CN103871177B true CN103871177B (en) | 2017-04-05 |
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| CN107249129A (en) * | 2017-04-21 | 2017-10-13 | 贵州省广播电视信息网络股份有限公司 | A kind of automatic service kit of set top box |
| CN108874796B (en) * | 2017-05-08 | 2021-12-14 | 中车株洲电力机车研究所有限公司 | Method and system for returning data of converter |
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| CN103871177A (en) | 2014-06-18 |
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