CN103841161A - Telephone translation information processing method and device based on cloud intelligent switching - Google Patents
Telephone translation information processing method and device based on cloud intelligent switching Download PDFInfo
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- CN103841161A CN103841161A CN201210487421.2A CN201210487421A CN103841161A CN 103841161 A CN103841161 A CN 103841161A CN 201210487421 A CN201210487421 A CN 201210487421A CN 103841161 A CN103841161 A CN 103841161A
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Abstract
The invention relates to a telephone translation information processing method and device based on cloud intelligent switching. The method comprises the following steps: 1) a user terminal through a public switched telephone network (PSTN) sends a call request to a telephone gateway of a server; 2) the telephone gateway transforms the call request message into an SIP message instruction and sends the SIP message instruction to the server; 3) the server responds and verifies authentication information of the user terminal, and if the verification is successful, the step 4) is carried out, and if the verification fails, the validation error message is returned to the user terminal; 4) according to requirement information of the user terminal, the server selects a corresponding translation terminal, and the translation terminal and the user terminal are enabled to be connected; and 5) the translation terminal through the server and the telephone gateway is connected to another user terminal, and the server is used to realize the three party call. Compared with the prior art, in the invention, the advantages of intelligent switching, high expansibility, and etc. are realized.
Description
Technical field
The present invention relates to a kind of phone translation information processing method and device, especially relate to a kind of based on cloud intelligence forward call translation information processing method and device.
Background technology
Phone translation service is widely used in the developed country such as the U.S., Australia at present.And these telephone interpretation systems all adopt conventional call centers technology.And conventional call centers needs a large amount of full-time seat interpreters, be customer service at a fixing place incoming call answering.This pattern has just caused interpretation cost of serving high.And these costs can be married again with it consumer indirectly or directly, cause use cost high, be unfavorable for the propagation and employment of this service.
Summary of the invention
Object of the present invention be exactly provide in order to overcome the defect that above-mentioned prior art exists a kind of intelligent switching, autgmentability strong based on cloud intelligence forward call translation information processing method and device.
Object of the present invention can be achieved through the following technical solutions:
One based on cloud intelligence forward call translation information processing method, is characterized in that, comprises the following steps:
1) user terminal sends call request by common exchanging telephone network PSTN to the telephony gateway of server end;
2) telephony gateway sends to server after this call request information is converted into SIP information command;
3) server is made response, and the authorization information of user terminal is verified, if be proved to be successful, and execution step 4), if authentication failed is returned to authentication error information to user terminal;
4) server according to user terminal require translation terminal corresponding to Information Selection, and connect translation terminal and user terminal;
5) translation terminal is connected another user terminal by server and telephony gateway, and realizes Three-Way Calling by server.
Described authorization information comprises card number and encrypted message.
A kind of device of implementing based on cloud intelligence forward call translation information processing method, it is characterized in that, comprise user terminal, translation terminal, PSTN, telephony gateway, server, described user terminal, translation terminal are all connected with telephony gateway by PSTN, and described telephony gateway is connected with server respectively.
In described server, be provided with call load equalizer, this call load equalizer can be processed 10000 call requests per second.
Described server is provided with many, and every security server can be processed 350 new call requests per second.
Compared with prior art, the present invention has the following advantages:
1, without translation terminal in fixed location, that interpreter can utilize is whenever and wherever possible scrappy, idle time serves for user in short-term;
2, technical advantage has intelligent switching, without manual operation;
3, power system capacity can be with the traffic carrying capacity feature of expanding that rises.And adopt CCXML, VXML and C script exploitation actual service logic, can facilitate and exploitation and the modification of finishing service fast.Can meet fast market to the diversified requirement of business.And the service logic of existing homogeneous system generally adopts complicated C/C++ language to develop, make business development with high costs with modification, development rate is slow, thereby cannot adapt to the demand of market numerous and complicated.
4, owing to adopting call load equalizer, the success rate that makes system face a large amount of callings of burst improves greatly.Every station server can be processed 350 new call requests per second and not send out call loss.In addition, can parallel-expansion due to server, also make the call number that system can be carried can infinite expanding.And call load equalizer can have been processed 10000 call requests that exceed per second at present.Along with the further lifting of server hardware performance in future, or adopt the higher server of disposal ability, the disposal ability of load equalizer can further promote.And the disposal ability of homogeneous system generally cannot realize infinite expanding.
5, the translation terminal quantity in system, owing to adopting Intel Virtualization Technology, can be expanded with traffic growth.These translation terminals are only just understood occupying system resources when service is provided being chosen by system.Therefore, translation terminal quantity is only subject to the restriction of hard disc storage capacity, is almost unlimited.
Accompanying drawing explanation
Fig. 1 is the hardware configuration schematic diagram that the present invention realizes.
Embodiment
Below in conjunction with the drawings and specific embodiments, the present invention is described in detail.
Embodiment
As Fig. 1, a kind of based on cloud intelligence forward call translation information processing method, comprise the following steps:
1) user terminal 1 sends call request by common exchanging telephone network PSTN 3 to the telephony gateway 4 of server end;
2) telephony gateway 4 sends to server 5 after this call request information is converted into SIP information command;
3) server 5 is made response, and the authorization information that user terminal 1 is sent verifies, if be proved to be successful, and execution step 4), if authentication failed is returned to authentication error information to user terminal 1;
4) server 6 according to user terminal require translation terminal 2 corresponding to Information Selection, and connect translation terminal 2 and user terminal 1;
5) translation terminal is connected another user terminal by server and telephony gateway, and realizes Three-Way Calling by server.
Described authorization information comprises card number and encrypted message.
Hardware unit of the present invention comprises user terminal 1, translation terminal 2, PSTN3, telephony gateway 4, server 5, and described user terminal 1, translation terminal 2 are all connected with telephony gateway 4 by PSTN3, and described telephony gateway 4 is connected with server 5 respectively.
In described server 5, be provided with call load equalizer, this call load equalizer can be processed 10000 call requests per second.Described server 5 is provided with many, and every station server can be processed 350 new call requests per second.
Claims (5)
1. based on a cloud intelligence forward call translation information processing method, it is characterized in that, comprise the following steps:
1) user terminal sends call request by common exchanging telephone network PSTN to the telephony gateway of server end;
2) telephony gateway sends to server after this call request information is converted into SIP information command;
3) server is made response, and the authorization information of user terminal is verified, if be proved to be successful, and execution step 4), if authentication failed is returned to authentication error information to user terminal;
4) server according to user terminal require translation terminal corresponding to Information Selection, and connect translation terminal and user terminal;
5) translation terminal is connected another user terminal by server and telephony gateway, and realizes Three-Way Calling by server.
2. one according to claim 1, based on cloud intelligence forward call translation information processing method, is characterized in that, described authorization information comprises card number and encrypted message.
3. the device based on cloud intelligence forward call translation information processing method implementing the claims described in 1, it is characterized in that, comprise user terminal, translation terminal, PSTN, telephony gateway, server, described user terminal, translation terminal are all connected with telephony gateway by PSTN, and described telephony gateway is connected with server respectively.
4. the device based on cloud intelligence forward call translation information processing method according to claim 3, is characterized in that, in described server, be provided with call load equalizer, this call load equalizer can be processed 10000 call requests per second.
5. the device based on cloud intelligence forward call translation information processing method according to claim 4, is characterized in that, described server is provided with many, and every security server can be processed 350 new call requests per second.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210487421.2A CN103841161A (en) | 2012-11-26 | 2012-11-26 | Telephone translation information processing method and device based on cloud intelligent switching |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201210487421.2A CN103841161A (en) | 2012-11-26 | 2012-11-26 | Telephone translation information processing method and device based on cloud intelligent switching |
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| CN103841161A true CN103841161A (en) | 2014-06-04 |
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| CN201210487421.2A Pending CN103841161A (en) | 2012-11-26 | 2012-11-26 | Telephone translation information processing method and device based on cloud intelligent switching |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106804031A (en) * | 2015-11-26 | 2017-06-06 | 中国移动通信集团公司 | A kind of voice conversion method and device |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1582014A (en) * | 2003-08-11 | 2005-02-16 | 周国屏 | Method for instant interpreting telephone service |
| CN103428383A (en) * | 2012-05-15 | 2013-12-04 | 上海同译信息技术有限公司 | Telephone translation information processing method and device based on virtual call center |
-
2012
- 2012-11-26 CN CN201210487421.2A patent/CN103841161A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1582014A (en) * | 2003-08-11 | 2005-02-16 | 周国屏 | Method for instant interpreting telephone service |
| CN103428383A (en) * | 2012-05-15 | 2013-12-04 | 上海同译信息技术有限公司 | Telephone translation information processing method and device based on virtual call center |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106804031A (en) * | 2015-11-26 | 2017-06-06 | 中国移动通信集团公司 | A kind of voice conversion method and device |
| CN106804031B (en) * | 2015-11-26 | 2020-08-07 | 中国移动通信集团公司 | Voice conversion method and device |
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Owner name: WANG ZHENG Free format text: FORMER OWNER: LI BO Effective date: 20140722 Owner name: LI BO Effective date: 20140722 |
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Inventor after: Wang Zheng Inventor after: Li Bo Inventor before: Li Bo |
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Free format text: CORRECT: ADDRESS; FROM: 200052 CHANGNING, SHANGHAI TO: 200437 HONGKOU, SHANGHAI Free format text: CORRECT: INVENTOR; FROM: LI BO TO: WANG ZHENG LI BO |
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Effective date of registration: 20140722 Address after: 200437 room 2, No. 820, Lane 401, Quyang Road, Shanghai Applicant after: Wang Zheng Applicant after: Li Bo Address before: 200052 Shanghai city Changning District Fahuazhen road 363 Lane 5, room 402 Applicant before: Li Bo |
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Application publication date: 20140604 |