CN103699642A - Response implementation method and system based on modular software - Google Patents
Response implementation method and system based on modular software Download PDFInfo
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- CN103699642A CN103699642A CN201310723910.8A CN201310723910A CN103699642A CN 103699642 A CN103699642 A CN 103699642A CN 201310723910 A CN201310723910 A CN 201310723910A CN 103699642 A CN103699642 A CN 103699642A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
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- G06F16/24564—Applying rules; Deductive queries
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Abstract
The invention discloses a response implementation method and system based on modular software. A question-and-answer processing module is arranged on a server, a module information data table, a question-and-answer affair data table and a question-and-answer content data table are built, and question-and-answer processing module control information is transmitted by a questioner to an answerer and returned. The software module environment of the questioner is automatically recorded, questioning contents are automatically sorted and transmitted to the best answerer, answering contents are automatically transmitted to the questioner, the problem solving process is more targeted, and answering is faster and more effective.
Description
Technical field
The present invention relates to software technology field, relate in particular to and a kind ofly based on modular software, reply implementation method and system.
Background technology
User can propose various problems owing to being unfamiliar with software when using software product at present, some problem is common question, some problem is personalized question, uses user's levels of culture of software and structure of knowledge difference also to make the problem proposing make a lot of variety.
For replying of these problems, traditional mode is that the managerial personnel that reply that pass to that these problems are unified are coordinated to answer to the concrete personnel that reply according to the working experience of self by them by puing question to people to ask a question by single enquirement interface or ask a question by calling call information Center Technology support staff's mode.
As case: put question to people A1 to ask a question 1, problem 1 is delivered to replys after B group, is sorted to group member and replys people B1 according to working experience by group leader B, then provides answer by B1, this answer passes to enquirement people A1 again.
Because answer party cannot be predicted in advance and puts question to people can propose which kind of problem, this must be sorted problem to the concrete people that replys by managerial personnel after making answer party receive the next problem of transmission, the process of sorting itself has reduced answer speed, also because the intervention of human factor makes problem may not be directly delivered to the best, reply people, this process is inevitable.Traditional replys management process because the problem of proposition and the concrete software module of using are not set up to man-to-man contact, makes the transmitting procedure of question and answer reduce reply efficiency, also easily makes the mistake, thereby lacks convenience and accuracy.The managerial personnel that reply that the organizing training of use software is grasped comprehensive knowledge also increase handling cost.
Summary of the invention
The problem to be solved in the present invention is: in prior art, the information transmission mode inefficiency between enquirement side and answer party, easily makes mistakes.
Technical scheme of the present invention is: a kind of implementation method of replying based on modular software, the question and answer that propose when user uses modular software transfer to server, question and answer processing module is set on described server, and creation module information data table, question and answer Transaction Information table and question and answer content-data table, described module information tables of data at least comprises module numbering, module title and respondent's field information; Described question and answer Transaction Information table at least comprises module numbering, question and answer numbering, question and answer state, pending people and processed people's field information; Described question and answer content-data table at least comprises module numbering, question and answer numbering, puts question to the field information of theme, subject of question, enquirement people, enquirement time, respondent, answer content, response time, confirmation suggestion and acknowledging time; By question and answer processing module configuration module information, module numbering, module title, respondent are set up to corresponding relation, obtain sending to routing information, and will send to routing information and be saved in module information tables of data; Described implementation method comprises the following steps:
1) when the newly-built question and answer of user, question and answer processing module automatic acquisition user's current modular environment, the module numbering that at least comprises the current use of user, when user submits question and answer to, send to the information of question and answer processing module to comprise current modular environment, put question to theme, subject of question, enquirement people and enquirement time, when question and answer processing module is received new question and answer, automatically generate question and answer numbering, and corresponding insertion of the data of receiving is recorded in question and answer content-data table; Module numbering, question and answer numbering, question and answer state, pending people, processed people are inserted and be recorded in question and answer Transaction Information table simultaneously, question and answer state is wherein initially " waiting to answer ", and pending people is definite by sending to routing information, and processed people is initially sky;
2) question and answer processing module completes receiving after the record preservation of data, and question and answer are submitted to respondent and process, in question and answer Transaction Information table, by question and answer status modifier, be " answer " simultaneously;
3) when respondent receives question and answer, by question and answer processing module, reply, typing process information in answer content, is specially in question and answer content-data table and finds corresponding record according to module numbering, question and answer numbering, the value of answer content field is revised as to the process information of respondent's typing;
4) after respondent will answer and submit to, question and answer processing module is " confirmation " by question and answer status modifier in question and answer Transaction Information table, and processed people is revised as respondent, and by server, answer is submitted to user;
5) user receives answer content, sends validation of information answered to server, and question and answer processing module is " end " by question and answer status modifier in question and answer Transaction Information table.
The system of realization of replying based on modular software, comprises question and answer processing module, module information tables of data, question and answer Transaction Information table and question and answer content-data table:
Described module information tables of data is for storing the field information that at least comprises module numbering, module title and respondent;
Described question and answer Transaction Information table is for storing the field information that at least comprises module numbering, question and answer numbering, state, pending people and processed people;
Described question and answer content-data table is for storing the field information that at least comprises module numbering, question and answer numbering, puts question to theme, subject of question, enquirement people, enquirement time, respondent, answer content, response time, confirmation suggestion and acknowledging time;
Described question and answer processing module, for configuration module information, is set up module numbering, module title, respondent corresponding relation, and is saved in module information tables of data.
Further, send in routing information, increase temporal information, described temporal information refers within the time period of setting, and the question and answer of respective modules numbering, module title are sent to the respondent to appointment.
The present invention proposes and a kind ofly based on modular software, reply implementation method and system, by record, put question to people residing software module environment, according to sending to routing information by subject of question automatic sorting and sending to the best and reply people, and answer content is sent to automatically to puing question to people, make the processing procedure of problem have more target, answer and fasterly effectively send to path and automatically realize, send to path explicit.
Method in the present invention can realize the integrated operation to a plurality of modular softwares, be organized in while using a plurality of modular software, different software is asked a question, all can be integrated into and in system of the present invention, realize automatically sending to of question and answer, and be difficult for makeing mistakes.And the number of the modular software using is unrestricted owing to organizing, therefore can realize unconfined expansion integrated, by unified entrance and interface, realize the management of replying of a plurality of modular softwares.In addition, the invention allows for the setting of temporal information, arranging of respondent divided the period, be conducive to arrange flexibly respondent, because temporal information is arranged on, send in routing information, respondent's change is carried out automatically, does not affect whole carrying out of replying.
Accompanying drawing explanation
Fig. 1 is that in the present invention, tables of data is related to schematic diagram.
Fig. 2 is module numbering and respondent relation schematic diagram in the present invention.
Fig. 3 is the flow process of newly-built question and answer in the present invention.
Fig. 4 is question and answer input interface schematic diagram in the present invention.
Embodiment
Modular software is as the term suggests be exactly that software is organized by the mode that module employing plays with building blocks one by one, because software inhouse has been realized modular organizational form, to each module, can identify a unique sign attribute that is specific to this module, this sign attribute has uniqueness and exclusiveness in modular software, conventionally module numbering is referred to as to sign attribute with module name.In the present invention, user is when using the concrete module of modular software, and modular software is temporarily stored in the module information that comprises module numbering in internal memory and carries out record, when user finishes using module, the module information release being temporarily stored in internal memory is reserved for other use.
The object of the invention is to propose a kind ofly based on modular software, to reply implementation method and system, above-mentioned feature based on modular software records automatically puts question to people residing software module environment, mainly that unique sign attribute of logging modle software is as module numbering and module title, according to the routing information of sending to of question and answer processing module configuration, subject of question is automatically sent to the best and replied people, after problem is answered, answer content is sent to automatically to puing question to people, make the processing procedure of problem have more target, answer faster effective.
Below technical scheme of the present invention is elaborated.
The invention discloses a kind of based on modular software reply implementation method and system, the concrete operations of method described in the present invention are described by an example below in conjunction with accompanying drawing 1-4.
First, question and answer processing module is set on server, and creates tables of data, described tables of data comprises: module information tables of data, question and answer Transaction Information table, question and answer content-data table, as shown in Figure 1.Wherein, described module information tables of data at least comprises following field: module numbering, module title, respondent; Described question and answer Transaction Information table at least comprises following field: module numbering, question and answer numbering, state, pending people, processed people; Described question and answer content-data table at least comprises following field: module numbering, question and answer numbering, enquirement theme, subject of question, enquirement people, enquirement time, respondent, answer content, response time, confirmation suggestion, acknowledging time.
Then, by question and answer processing module configuration module information.Module numbering, module title, respondent are set up to corresponding relation, and be saved in module information tables of data.As shown in Figure 2.
The workflow of replying the system of realization based on modular software is as shown in Figure 3:
Newly-increased question and answer content information: user is when using concrete modular program, and modular program is temporarily stored in the module information that comprises module numbering in internal memory.While calling question and answer processing module, the automatic recording user name of question and answer processing module is in internal memory, from internal memory, capture the also modular environment of the current use of recording user, at least logging modle is numbered, then eject question and answer input interface and be user-friendly to this interface typing question and answer, the information of typing comprises puts question to theme and subject of question.When question and answer processing module is preserved question and answer information, module numbering, question and answer numbering, enquirement theme, subject of question, enquirement people, enquirement time, respondent, answer content, response time are inserted in question and answer content-data table.Wherein module is numbered the module numbering of question and answer processing module record; Question and answer are numbered the maximal value obtaining from question and answer content-data table poll question and answer numberings and increase progressively 1 and calculate; Put question to artificial question and answer processing module to be recorded in the user in internal memory; The enquirement time is the current time in system; The respondent respondent that inquiry obtains according to module numbering from module information tables of data; The value that answer content is inserted is empty; The value of inserting response time is empty.
Meanwhile, question and answer processing module is inserted into module numbering, question and answer numbering, state, pending people, processed people in question and answer Transaction Information table.Module numbering, question and answer numbering that wherein module numbering, question and answer are numbered and are inserted in question and answer content-data table are identical; The value that mode field is inserted is " enquirement "; The value that pending people inserts is followed successively by puts question to people, respondent, enquirement people, put question to artificial question and answer processing module to be recorded in the user in internal memory, the respondent respondent that inquiry obtains according to module numbering from module information tables of data, the value that processed people's field is inserted is empty.
Flow process is submitted next step to, and question and answer processing module finds corresponding record according to corresponding module numbering, question and answer numbering in question and answer Transaction Information table, mode field is revised as " answer "; Pending people's field is revised as to respondent, puts question to people, and processed people's field is revised as puts question to people.
Question and answer processing module refreshes user interface (can set refreshing frequency by system manager) at set intervals automatically, at respondent's user interface query state, is the question and answer information of " answer ".First in question and answer Transaction Information table, query State is the question and answer Transaction Information of " answer ", obtain module numbering, question and answer numbering, pending people, by pending people (getting first name wherein) and active user's coupling, if consistent, in question and answer content-data table, search corresponding question and answer content-data, and in active user's interface display out.
Respondent replys.Respondent fills in answer content and preserves in answer content hurdle, question and answer processing module finds corresponding question and answer content-data according to module numbering and question and answer numbering in question and answer content-data table, and corresponding answer content field is revised as to the answer content that respondent fills in; To be revised as current time response time.
Flow process is submitted next step to, and question and answer processing module finds corresponding record according to corresponding module numbering, question and answer numbering in question and answer content-data table, mode field is revised as " confirmation "; Pending people's field is updated to and puts question to people, processed people's field is updated to and puts question to people, respondent.
Further, question and answer processing module refreshes user interface (can set refreshing frequency by system manager) at set intervals automatically, puing question to people's user interface query state, is the question and answer content information of " confirmation ".First, in question and answer Transaction Information table, query State is the question and answer Transaction Information of " confirmation ", obtains module numbering, question and answer numbering, pending people.By pending people and active user coupling, if consistent, in question and answer content-data table, search corresponding question and answer content-data, and in active user's interface display out.
Flow process is submitted next step to, and question and answer processing module finds corresponding question and answer Transaction Information according to corresponding module numbering, question and answer numbering in question and answer Transaction Information table, mode field is revised as " end "; Value in pending people's field is revised as to sky; Value in processed people's field is revised as and puts question to people, respondent, enquirement people.
If flow process is return, as return " answer " link from " confirmation " link, question and answer processing module finds corresponding record according to corresponding module numbering, question and answer numbering in question and answer Transaction Information table, mode field is revised as " answer "; Value in pending people's field is revised as to respondent, puts question to people, the value of processed people's field is revised as and puts question to people, respondent, enquirement people.
Further, send in routing information, increase temporal information, described temporal information refers within the time period of setting, and the question and answer of respective modules numbering, module title are sent to the respondent to appointment.When the original respondent who sets can not answer work, can pass through setup times information, in section sometime, question and answer are transferred to other respondents' processing, expire and automatically go back to.This method also can be for realizing the full time period standby of answer party.
The present invention has realized the full automatic treatment flow process of replying, and for user, only need fill in problem, can automatically deliver to corresponding respondent, for respondent, also can arrange flexibly, and respondent's change does not affect the whole flow process of replying.
Claims (3)
1. the implementation method of replying based on modular software, it is characterized in that the question and answer that propose when user uses modular software transfer to server, question and answer processing module is set on described server, and creation module information data table, question and answer Transaction Information table and question and answer content-data table, described module information tables of data at least comprises module numbering, module title and respondent's field information; Described question and answer Transaction Information table at least comprises module numbering, question and answer numbering, question and answer state, pending people and processed people's field information; Described question and answer content-data table at least comprises module numbering, question and answer numbering, puts question to the field information of theme, subject of question, enquirement people, enquirement time, respondent, answer content, response time, confirmation suggestion and acknowledging time; By question and answer processing module configuration module information, module numbering, module title, respondent are set up to corresponding relation, obtain sending to routing information, and will send to routing information and be saved in module information tables of data; Described implementation method comprises the following steps:
1) when the newly-built question and answer of user, question and answer processing module automatic acquisition user's current modular environment, the module numbering that at least comprises the current use of user, when user submits question and answer to, send to the information of question and answer processing module to comprise current modular environment, put question to theme, subject of question, enquirement people and enquirement time, when question and answer processing module is received new question and answer, automatically generate question and answer numbering, and corresponding insertion of the data of receiving is recorded in question and answer content-data table; Module numbering, question and answer numbering, question and answer state, pending people, processed people are inserted and be recorded in question and answer Transaction Information table simultaneously, question and answer state is wherein initially " waiting to answer ", and pending people is definite by sending to routing information, and processed people is initially sky;
2) question and answer processing module completes receiving after the record preservation of data, and question and answer are submitted to respondent and process, in question and answer Transaction Information table, by question and answer status modifier, be " answer " simultaneously;
3) when respondent receives question and answer, by question and answer processing module, reply, typing process information in answer content, is specially in question and answer content-data table and finds corresponding record according to module numbering, question and answer numbering, the value of answer content field is revised as to the process information of respondent's typing;
4) after respondent will answer and submit to, question and answer processing module is " confirmation " by question and answer status modifier in question and answer Transaction Information table, and processed people is revised as respondent's information, and by server, answer is submitted to user;
5) user receives answer content, sends validation of information answered to server, and question and answer processing module is " end " by question and answer status modifier in question and answer Transaction Information table.
2. a kind of implementation method of replying based on modular software according to claim 1, it is characterized in that sending in routing information, increase temporal information, described temporal information refers within the time period of setting, and the question and answer of respective modules numbering, module title are sent to the respondent to appointment.
3. the system of realization of replying based on modular software, is characterized in that comprising question and answer processing module, module information tables of data, question and answer Transaction Information table and question and answer content-data table,
Described module information tables of data is for storing the field information that at least comprises module numbering, module title and respondent;
Described question and answer Transaction Information table is for storing the field information that at least comprises module numbering, question and answer numbering, state, pending people and processed people;
Described question and answer content-data table is for storing the field information that at least comprises module numbering, question and answer numbering, puts question to theme, subject of question, enquirement people, enquirement time, respondent, answer content, response time, confirmation suggestion and acknowledging time; Described question and answer processing module, for configuration module information, is set up module numbering, module title, respondent corresponding relation, and is saved in module information tables of data.
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2016019694A1 (en) * | 2014-08-04 | 2016-02-11 | 广州华多网络科技有限公司 | Information interaction method and terminal |
| CN108399216A (en) * | 2018-02-07 | 2018-08-14 | 山东浪潮通软信息科技有限公司 | A kind of intelligent assistant's realization method and system based on software function |
| CN108763352A (en) * | 2018-05-15 | 2018-11-06 | 深圳市过问科技有限公司 | Interview questioning method, device and electronic equipment |
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| CN101180650A (en) * | 2005-05-20 | 2008-05-14 | 微软公司 | Adaptive customer assistance system for software products |
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