CN103605676A - Search based terminal fault solution, client and system - Google Patents
Search based terminal fault solution, client and system Download PDFInfo
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- CN103605676A CN103605676A CN201310524929.XA CN201310524929A CN103605676A CN 103605676 A CN103605676 A CN 103605676A CN 201310524929 A CN201310524929 A CN 201310524929A CN 103605676 A CN103605676 A CN 103605676A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
Abstract
The invention discloses a search based terminal fault solution, client and system. The search based terminal fault solution comprises sending a terminal fault query term which is input by a user to a search engine; receiving a search result page which is returned from the search engine and is specific to the terminal fault query term, wherein the search result page comprises a fault solution which is specific to the terminal fault query term; drawing an application box of the fault solution according to the preset area of a search result display window of the search result page. According to the technical scheme of the search based terminal fault solution, client and system, the terminal fault solution can be provided for the user in an application box mode and accordingly the user only needs to input the problem of the terminal fault in the client to obtain the application box of the fault solution on the search result display window which is drawn according to the feedback of the search engine in the client.
Description
Technical field
The present invention relates to applications of computer network technical field, be specifically related to a kind of terminal fault solution, client and system based on search.
Background technology
When user wants to solve the failure problems of the intelligent terminals such as a computer and mobile phone, tend to search solution by computer network (as search engine, professional forum or specific website etc.).The solution that webpage can be shown is at present the article of directiveness often, and user need to read and understand article, then by the indication of article, operates (multistep operation often), just can deal with problems.This process not only wastes time and energy, and very high for part threshold concerning the unfamiliar little Bai user of the operation of terminal, has even been difficult to.
Summary of the invention
In view of the above problems, the present invention has been proposed to a kind of a kind of terminal fault solution, client and system based on search that overcomes the problems referred to above or address the above problem is at least in part provided.
According to one aspect of the present invention, a kind of terminal fault solution based on search is provided, comprising:
The terminal fault query word of user's input is sent to search engine;
Receive the search results pages for described terminal fault query word that search engine returns; Described search results pages comprises the fault solution for described terminal fault query word;
According to described search results pages, at the predeterminable area of Search Results demonstration forms, draw the application box of described fault solution.
Alternatively,
Described fault solution further comprises: the corresponding fix tool of far call solves the scheme of fault;
The application box that the described predeterminable area at Search Results demonstration forms is drawn described fault solution comprises: the predeterminable area that shows forms at Search Results is drawn the application box that comprises the triggering entrance that solves described terminal fault, and described triggering entrance is associated with described corresponding fix tool.
Alternatively, described fault solution is, the regular expression that search engine provides according to each fault solution service end carries out canonical filtration to the terminal fault query word of user's input and obtains terminal fault keyword, and obtain from the request of corresponding fault solution service end according to this terminal fault keyword.
Alternatively, the wherein said terminal fault query word by user's input sends to the step of search engine further to comprise: send to corresponding fault to solve service end user side sign and described terminal fault keyword;
Wherein, described user side sign comprises operating system of user information and user browser information.
Alternatively, described fault solution is, by corresponding fault, solves service end based on described terminal fault keyword, and obtaining and feeding back to search engine after filtering according to operating system of user information and user browser information.
According to one aspect of the present invention, provide a kind of terminal fault based on search to solve client, comprising:
Transmitting element, is suitable for the terminal fault query word of user's input to send to search engine;
Receiving element, receives the search results pages for described terminal fault query word that search engine returns; Described search results pages comprises the fault solution for described terminal fault query word;
Drawing unit, is suitable at the predeterminable area of Search Results demonstration forms, drawing the application box of described fault solution according to described search results pages.
Alternatively, described fault solution further comprises: the corresponding fix tool of far call solves the scheme of fault;
Described drawing unit, is suitable for showing at Search Results the application box that the predeterminable area drafting of forms comprises the triggering entrance that solves described terminal fault, and described triggering entrance is associated with described corresponding fix tool.
According to another aspect of the present invention, a kind of terminal fault resolution system based on search is provided, comprising: search engine, the terminal fault based on search as described in above-mentioned any one solves client, and a plurality of fault solves service end.
Can be first, described search engine, the regular expression that is suitable for providing according to each fault solution service end carries out canonical filtration to the terminal fault query word of user's input and obtains terminal fault keyword, and from the request of corresponding fault solution service end, obtains described fault solution according to this terminal fault keyword.
Alternatively, described search engine, is further adapted for and sends to corresponding fault to solve service end user side sign and described terminal fault keyword;
Wherein, described user side sign comprises operating system of user information and user browser information;
Corresponding fault solves service end, is suitable for based on described terminal fault keyword, and obtains described fault solution after filtering according to operating system of user information and user browser information, and feed back to search engine.
This terminal fault query word by user's input according to the present invention sends to search engine, receive the search results pages for described terminal fault query word that search engine returns, described search results pages comprises the fault solution for described terminal fault query word, according to described search results pages, at Search Results, show the technical scheme that the predeterminable area of forms is drawn the application box of described fault solution, can to user, provide the solution of terminal fault in the mode of application box, make user only need to be in client the problem of entry terminal fault, the Search Results that just can draw according to the returned content of search engine in client shows the application box that obtains fault solution on forms.
Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to better understand technological means of the present invention, and can be implemented according to the content of instructions, and for above and other objects of the present invention, feature and advantage can be become apparent, below especially exemplified by the specific embodiment of the present invention.
Accompanying drawing explanation
By reading below detailed description of the preferred embodiment, various other advantage and benefits will become cheer and bright for those of ordinary skills.Accompanying drawing is only for the object of preferred implementation is shown, and do not think limitation of the present invention.And in whole accompanying drawing, by identical reference symbol, represent identical parts.In the accompanying drawings:
Fig. 1 shows a kind of according to an embodiment of the invention process flow diagram of the terminal fault solution based on search;
Fig. 2 shows and is drawn on according to an embodiment of the invention the schematic diagram that Search Results shows the application box on forms;
Fig. 3 shows the structural drawing that solves client according to a kind of terminal fault based on search of one embodiment of the invention;
Fig. 4 shows according to the composition structural drawing of a kind of terminal fault resolution system based on search of one embodiment of the invention.
Embodiment
Exemplary embodiment of the present disclosure is described below with reference to accompanying drawings in more detail.Although shown exemplary embodiment of the present disclosure in accompanying drawing, yet should be appreciated that and can realize the disclosure and the embodiment that should do not set forth limits here with various forms.On the contrary, it is in order more thoroughly to understand the disclosure that these embodiment are provided, and can by the scope of the present disclosure complete convey to those skilled in the art.
Fig. 1 shows a kind of according to an embodiment of the invention process flow diagram of the terminal fault solution based on search.As shown in Figure 1, the method comprises:
Step S110, sends to search engine by the terminal fault query word of user's input.
Step S120, receives the search results pages for described terminal fault query word that search engine returns; Described search results pages comprises the fault solution for described terminal fault query word.
Step S130, draws the application box of described fault solution according to described search results pages at the predeterminable area of Search Results demonstration forms.
By the technical scheme of method shown in Fig. 1, can to user, provide the solution of terminal fault in the mode of application box, make user only need to be in client the problem of entry terminal fault, the Search Results that just can draw according to the feedback content of search engine in client shows the application box that obtains fault solution on forms.Like this, user solves fault with regard to available utilization application box.
In one embodiment of the invention, described fault solution further comprises: the corresponding fix tool of far call solves the scheme of fault.Described in step S130, at Search Results, show that the predeterminable area of forms draws the application box of described fault solution and comprise: the predeterminable area that shows forms at Search Results is drawn the application box that comprises the triggering entrance that solves described terminal fault, and described triggering entrance is associated with described corresponding fix tool.In a specific embodiment, it is " key a solves " button that the triggering entrance that solves described terminal fault can show as.
Fig. 2 shows and is drawn on according to an embodiment of the invention the schematic diagram that Search Results shows the application box on forms.Referring to Fig. 2, the terminal fault inquiry problem of user's input is " computer blocks very much recently ".In dotted line frame, be drawn application box (onebox), wherein, " key solves " button is the triggering entrance of the problem that solves described " computer blocks very much recently ".User only needs to trigger " key solves button ".When " key solves " button is triggered, can call corresponding fix tool according to incidence relation, automatically repair the problem of blocking very much with settlement computer.
In one embodiment of the invention, described fault solution is, the terminal fault query word of user's input that the regular expression that search engine provides according to each fault solution service end sends client carries out canonical filtration and obtains terminal fault keyword, and obtain from the request of corresponding fault solution service end according to this terminal fault keyword.Through the canonical of search engine, filtering resulting terminal fault keyword so all can solve service end in fault and obtain corresponding solution.
In one embodiment of the invention, the described terminal fault query word by user's input sends to the step of search engine further to comprise: send to corresponding fault to solve service end user side sign and described terminal fault keyword.Wherein, described user side sign comprises operating system of user information and user browser information.
Described fault solution is, by corresponding fault, solves service end based on described terminal fault keyword, and obtaining and feeding back to search engine after filtering according to operating system of user information and user browser information.
This be because, some solution is only applicable to specific operating system or specific browser, therefore fault solves service end and can filter out the solution that does not meet (not supporting in other words) operating system of user type and/or user browser type, thereby the solution of final feedback is can use.
For example, a kind of operation of fault solution service end is as follows: operating system of user type and user browser type are all that the user side sign (UA, User Agent) by receiving is analyzed out; Legal terminal fault keyword (query) is done to md5 to be used as a key and to go to find in database corresponding solution.A solution corresponding to terminal fault keyword may have 4.Take after the solution of finding, then filter according to user's operating system and browser.Only select satisfactory solution, be combined into a json string of appointing and return to search engine.
Fig. 3 shows the structural drawing that solves client according to a kind of terminal fault based on search of one embodiment of the invention.As shown in Figure 3, should the terminal fault solution client 300 based on search comprise:
Transmitting element 301, is suitable for the terminal fault query word of user's input to send to search engine;
Receiving element 302, receives the search results pages for described terminal fault query word that search engine returns; Described search results pages comprises the fault solution for described terminal fault query word;
In one embodiment of the invention, described fault solution further comprises: the corresponding fix tool of far call solves the scheme of fault.Described drawing unit 303, is suitable for showing at Search Results the application box that the predeterminable area drafting of forms comprises the triggering entrance that solves described terminal fault, and described triggering entrance is associated with described corresponding fix tool.
Fig. 4 shows according to the composition structural drawing of a kind of terminal fault resolution system based on search of one embodiment of the invention.As shown in Figure 4, this system comprises: search engine 400, the terminal fault based on search as shown in Figure 3 solves client 300, and a plurality of fault solves service end.In Fig. 4, illustrated that three faults solve service end 501,502 and 503.
In one embodiment of the invention, search engine 400, the regular expression that is suitable for providing according to each fault solution service end carries out canonical filtration to the terminal fault query word of user's input and obtains terminal fault keyword, and from the request of corresponding fault solution service end, obtains described fault solution according to this terminal fault keyword.
In one embodiment of the invention, search engine 400 is further adapted for and sends to corresponding fault to solve service end user side sign and described terminal fault keyword.Wherein, described user side sign comprises operating system of user information and user browser information;
Corresponding fault solves service end, is suitable for based on described terminal fault keyword, and obtains described fault solution after filtering according to operating system of user information and user browser information, and feed back to search engine.
In sum, this client of the present invention sends to search engine by the terminal fault query word of user's input, receive the search results pages for described terminal fault query word that search engine returns, described search results pages comprises the fault solution for described terminal fault query word, according to described search results pages, at Search Results, show the technical scheme that the predeterminable area of forms is drawn the application box of described fault solution, can to user, provide the solution of terminal fault in the mode of application box, make user only need to be in client the problem of entry terminal fault, the Search Results that just can return at search engine shows the application box that obtains fault solution on forms.
It should be noted that:
The algorithm providing at this is intrinsic not relevant to any certain computer, virtual system or miscellaneous equipment with demonstration.Various general-purpose systems also can with based on using together with this teaching.According to description above, it is apparent constructing the desired structure of this type systematic.In addition, the present invention is not also for any certain programmed language.It should be understood that and can utilize various programming languages to realize content of the present invention described here, and the description of above language-specific being done is in order to disclose preferred forms of the present invention.
In the instructions that provided herein, a large amount of details have been described.Yet, can understand, embodiments of the invention can not put into practice in the situation that there is no these details.In some instances, be not shown specifically known method, structure and technology, so that not fuzzy understanding of this description.
Similarly, be to be understood that, in order to simplify the disclosure and to help to understand one or more in each inventive aspect, in the above in the description of exemplary embodiment of the present invention, each feature of the present invention is grouped together into single embodiment, figure or sometimes in its description.Yet, the method for the disclosure should be construed to the following intention of reflection: the present invention for required protection requires than the more feature of feature of clearly recording in each claim.Or rather, as reflected in claims below, inventive aspect is to be less than all features of disclosed single embodiment above.Therefore, claims of following embodiment are incorporated to this embodiment thus clearly, and wherein each claim itself is as independent embodiment of the present invention.
Those skilled in the art are appreciated that and can the module in the equipment in embodiment are adaptively changed and they are arranged in one or more equipment different from this embodiment.Module in embodiment or unit or assembly can be combined into a module or unit or assembly, and can put them into a plurality of submodules or subelement or sub-component in addition.At least some in such feature and/or process or unit are mutually repelling, and can adopt any combination to combine all processes or the unit of disclosed all features in this instructions (comprising claim, summary and the accompanying drawing followed) and disclosed any method like this or equipment.Unless clearly statement in addition, in this instructions (comprising claim, summary and the accompanying drawing followed) disclosed each feature can be by providing identical, be equal to or the alternative features of similar object replaces.
In addition, those skilled in the art can understand, although embodiment more described herein comprise some feature rather than further feature included in other embodiment, the combination of the feature of different embodiment means within scope of the present invention and forms different embodiment.For example, in the following claims, the one of any of embodiment required for protection can be used with array mode arbitrarily.
All parts embodiment of the present invention can realize with hardware, or realizes with the software module moved on one or more processor, or realizes with their combination.It will be understood by those of skill in the art that and can use in practice microprocessor or digital signal processor (DSP) to realize the some or all functions that solve the some or all parts in client and system according to the terminal fault based on search of the embodiment of the present invention.The present invention for example can also be embodied as, for carrying out part or all equipment or client-side program (, computer program and computer program) of method as described herein.Realizing program of the present invention and can be stored on computer-readable medium like this, or can there is the form of one or more signal.Such signal can be downloaded and obtain from internet website, or provides on carrier signal, or provides with any other form.
It should be noted above-described embodiment the present invention will be described rather than limit the invention, and those skilled in the art can design alternative embodiment in the situation that do not depart from the scope of claims.In the claims, any reference symbol between bracket should be configured to limitations on claims.Word " comprises " not to be got rid of existence and is not listed as element or step in the claims.Being positioned at word " " before element or " one " does not get rid of and has a plurality of such elements.The present invention can be by means of including the hardware of some different elements and realizing by means of the computing machine of suitably programming.In having enumerated the unit claim of some clients, several in these clients can be to carry out imbody by same hardware branch.The use of word first, second and C grade does not represent any order.Can be title by these word explanations.
Claims (10)
- Based on search a terminal fault solution, comprising:The terminal fault query word of user's input is sent to search engine;Receive the search results pages for described terminal fault query word that search engine returns; Described search results pages comprises the fault solution for described terminal fault query word;According to described search results pages, at the predeterminable area of Search Results demonstration forms, draw the application box of described fault solution.
- 2. the method for claim 1, whereinDescribed fault solution further comprises: the corresponding fix tool of far call solves the scheme of fault;The application box that the described predeterminable area at Search Results demonstration forms is drawn described fault solution comprises: the predeterminable area that shows forms at Search Results is drawn the application box that comprises the triggering entrance that solves described terminal fault, and described triggering entrance is associated with described corresponding fix tool.
- 3. the method for claim 1, whereinDescribed fault solution is, the regular expression that search engine provides according to each fault solution service end carries out canonical filtration to the terminal fault query word of user's input and obtains terminal fault keyword, and obtain from the request of corresponding fault solution service end according to this terminal fault keyword.
- 4. method as claimed in claim 3, the wherein said terminal fault query word by user's input sends to the step of search engine further to comprise: send to corresponding fault to solve service end user side sign and described terminal fault keyword;Wherein, described user side sign comprises operating system of user information and user browser information.
- 5. method as claimed in claim 4, wherein,Described fault solution is, by corresponding fault, solves service end based on described terminal fault keyword, and obtaining and feeding back to search engine after filtering according to operating system of user information and user browser information.
- 6. the terminal fault based on search solves a client, comprising:Transmitting element, is suitable for the terminal fault query word of user's input to send to search engine;Receiving element, receives the search results pages for described terminal fault query word that search engine returns; Described search results pages comprises the fault solution for described terminal fault query word;Drawing unit, is suitable at the predeterminable area of Search Results demonstration forms, drawing the application box of described fault solution according to described search results pages.
- 7. client as claimed in claim 6, wherein,Described fault solution further comprises: the corresponding fix tool of far call solves the scheme of fault;Described drawing unit, is suitable for showing at Search Results the application box that the predeterminable area drafting of forms comprises the triggering entrance that solves described terminal fault, and described triggering entrance is associated with described corresponding fix tool.
- 8. the terminal fault resolution system based on search, comprising: search engine, the client as described in claim 6 or 7, and a plurality of fault solution service end.
- 9. system as claimed in claim 8, wherein,Search engine, the regular expression that is suitable for providing according to each fault solution service end carries out canonical filtration to the terminal fault query word of user's input and obtains terminal fault keyword, and from the request of corresponding fault solution service end, obtains described fault solution according to this terminal fault keyword.
- 10. system as claimed in claim 9, wherein,Described search engine, is further adapted for and sends to corresponding fault to solve service end user side sign and described terminal fault keyword;Wherein, described user side sign comprises operating system of user information and user browser information;Corresponding fault solves service end, is suitable for based on described terminal fault keyword, and obtains described fault solution after filtering according to operating system of user information and user browser information, and feed back to search engine.
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| CN201310524929.XA CN103605676A (en) | 2013-10-30 | 2013-10-30 | Search based terminal fault solution, client and system |
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| CN104063458A (en) * | 2014-06-26 | 2014-09-24 | 北京奇虎科技有限公司 | Method and device for providing corresponding solution for terminal fault problem |
| CN104462252A (en) * | 2014-11-20 | 2015-03-25 | 百度在线网络技术（北京）有限公司 | Method and system for providing solutions for webpage opening failures |
| CN107247783A (en) * | 2017-06-14 | 2017-10-13 | 上海思依暄机器人科技股份有限公司 | A kind of method and device of phonetic search music |
| CN111547592A (en) * | 2020-03-28 | 2020-08-18 | 安徽奥里奥克科技股份有限公司 | Elevator service platform and method |
| CN111897840A (en) * | 2020-08-14 | 2020-11-06 | 北京字节跳动网络技术有限公司 | Data searching method and device, electronic equipment and storage medium |
| CN113419193A (en) * | 2021-07-30 | 2021-09-21 | 重庆电子工程职业学院 | Electric leakage monitoring system |
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Application publication date: 20140226 |