CN103514504A - IT infrastructure change risk managing method - Google Patents
IT infrastructure change risk managing method Download PDFInfo
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- CN103514504A CN103514504A CN201210220424.XA CN201210220424A CN103514504A CN 103514504 A CN103514504 A CN 103514504A CN 201210220424 A CN201210220424 A CN 201210220424A CN 103514504 A CN103514504 A CN 103514504A
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Abstract
The invention provides an IT infrastructure change risk managing method. The method comprises the steps of a, receiving input data, b, calculating risk factors of system change scheme based on received answer to questions of system change, c, matching and determining feasibility factors based on at least one received answer to the questions of system change, d, acquiring feasibility weight factors and referential data on behalf of determining feasibility level factors, e, calculating risk rating of the system change scheme based on risk factors, feasibility factors and feasibility weight factors, and f, storing the risk rating. The IT infrastructure change risk managing method can achieve intelligent risk change managing assistance based on customizable indexes, flows and regulations, provides framework base for cooperation integration of other special tools of IT infrastructure management and improves the objectivity and the efficiency of risk management.
Description
Technical field
The present invention relates to IT O&M field, particularly a kind of implementation method to the evaluation management of IT infrastructure change scheme.
Background technology
Deep development along with informatization, IT system becomes the critical infrastructures of supporting core business day by day, and the scale of IT infrastructure and complexity are also in continuous increase, simple CS architecture system is already by isomery, distributed architecture system replaces, follow the continuous lifting of IT infrastructure complexity, effectively, optimum manages its infrastructure, to keep the difficulty of the realization of its functional objective also day by day to strengthen, for the change of IT infrastructure, by the assessment in advance to change scheme, the potential impact of analytical plan and implementation success possibility, by industry, be called risk management, it has great importance for the efficiency and the security that guarantee the operation management of IT infrastructure, yet, risk assessment based on artificial and management have high subjectivity, fallibility, the generation so corresponding risk management tool is met the tendency, to assist the assessment of risk, confirm, but existing instrument is mostly just for appraiser provides a combobox to select a supervisor's risk assessment value, or carry out simple Boolean calculation to obtain certain numerical value, these instruments cannot meet the high objectivity that risk assessment is pursued, investigation factor enriches flexibly and waits requirement, be difficult to instruct, auxiliary, managing risk management practice activity.
Summary of the invention
For customer service defect of the prior art, the object of the present invention is to provide a kind of IT infrastructure Change risk management method, can realize based on Change risk management customizable index, flow process and rule, intelligentized auxiliary, and provide framework basis for the collaborative integration of other special instrument of risk management and IT infrastructure management, can improve objectivity, the efficiency of risk management, be basis and the possibility more enriched and comprehensively operation management provides technical support.
For realizing object of the present invention, IT infrastructure Change risk management method comprises the steps:
A. receive input data, these input data are received in the program that computing equipment can carry out, this computing equipment at least comprises a processor and a storer, described input data have represented the answer of a series of system variation problems of submitting to user, and described problem has represented system variation scheme;
B. the answer of the system variation problem based on receiving, the risks and assumptions of Estimation System change scheme;
C. at least one answer in the answer of the system variation problem based on receiving, coupling is confirmed the feasibility factor;
D. obtain feasibility weight factor, representative confirms that feasibility grade is because of the data volume of period of the day from 11 p.m. to 1 a.m institute reference;
E. the risk rating of computing system change scheme, described calculating is based on risks and assumptions, the feasibility factor, feasibility weight factor;
F. risk rating is stored.
Further, described IT infrastructure Change risk management method, each option of the answer of system variation problem is endowed a default value-at-risk; The step of the risks and assumptions of the answer Estimation System change scheme of the described system variation problem based on receiving specifically comprises:
A. the value-at-risk of the total Options of each answer of each problem is added up, obtain accumulated value;
B. utilize this accumulated value to table look-up and obtain corresponding risks and assumptions; Utilize default funtcional relationship from risk table, to obtain the risks and assumptions that accumulated value is corresponding.
Further, described in submit to a series of system variation problems of user, all comprised default option, present to user with problem simultaneously.
Further, at least one answer in the answer of the described system variation problem based on receiving, coupling confirms that the step of the feasibility factor specifically comprises:
A. confirm the classification of system variation scheme, be specially according to submit in user's the answer of a series of system variation problems at least one;
B. obtain the historical changing success ratio in this classification.
Again further, the aforementioned step of obtaining the historical changing success ratio in this classification specifically comprises:
A. obtain the system variations sum that all in this classification have completed, before depositing in the database of historical data of system variation;
B. further obtain all that completed in this classification and change successful system variation number;
C. calculate and in this classification, changed successful system variation percentage in the change having completed;
D. utilize this number percent to table look-up and obtain the corresponding feasibility factor.
Further, the step of obtaining feasibility weight factor described in specifically comprises:
A. confirm the classification of system variation scheme, be specially according to submit in user's the answer of a series of system variation problems at least one;
B. obtain the system variations sum that all in this classification have completed, before depositing in the database of historical data of system variation;
C. all system variation sums that completed in this classification are classified, table look-up and obtain corresponding feasibility weight factor.
Further, the step of the risk rating of described computing system change scheme specifically comprises:
From include the tree form data structure of level Four at least, elect risk rating, the level Four of described tree form data structure is corresponding risks and assumptions, feasibility weight factor, the feasibility factor respectively, derives the risk rating of the fourth stage according to each factor judgement of this change scheme.
Further, described IT infrastructure Change risk management method also comprises the steps:
A. default system variation problem, the risk table of comparisons, the feasibility table of comparisons, the weight table of comparisons, risk rating tree form data structure are set and configured.
Adopt IT infrastructure Change risk management method disclosed by the invention, the index of risk assessment can freely customize as required, thereby the system of isomery is had to higher applicability; The generation of questionnaire has adopted dynamic creation method, more intelligent and flexible; Risks and assumptions, feasibility weight factor, the feasibility factor etc. can freely customize as required, thereby technical support are provided to different appraisal procedures; Can log history data and it is analyzed automatically, improved the efficiency of assessment; And adopt the data structure of the method gained reasonable, and be convenient to work in coordination with and integrate with other system, in sum, the present invention can be more flexibly, abundant, backup facility change management methods of risk assessment is suitable for efficiently; Evaluation index and regular customization difficulty have been reduced; Framework rationally, better back-up system is integrated with collaborative.
It should be noted that, for those of ordinary skills, be appreciated that device in the known technology that flesh and blood of the present invention is not limited to specifically adopt in embodiment, design language etc.
Accompanying drawing explanation
Fig. 1 is running environment reference view of the present invention;
Fig. 2 is questionnaire illustration of the present invention;
Fig. 3 is that database of the present invention is with reference to illustration;
Fig. 4 is risk table of comparisons illustration of the present invention;
Fig. 5 is feasibility table of comparisons illustration of the present invention;
Fig. 6 is weight table of comparisons illustration of the present invention;
Fig. 7 is risk rating tree form data structure illustration of the present invention;
Fig. 8 is workflow block diagram of the present invention.
Embodiment
In the embodiment of setting forth at Fig. 1 to Fig. 8, risk rating result adopts tree-like judgment mode to derive and draws, derivation as shown in Figure 7, this derivation is based on making such as the aspects such as potential impact of scheme feasibility, change scheme, specifically comprise: by questionnaire as shown in Figure 2, obtain the preliminary assessment to the risk of change scheme, based on historical data, obtain with the similar feasibility situation of change of this scheme, finally utilize risk rating tree form data structure to derive the risk rating result to change scheme.
As shown in Figure 1, its performance be the reference diagram of the specific environment of an operation of the present invention, a plurality of clients 102 that are connected to network 108 have been comprised, 104, 106, client can be personal computer or such as smart mobile phone, other arithmetic facility such as panel computer, network 108 can be wired or wireless network, can be connected to other such as internet, LAN (Local Area Network), the networks such as VPN, WEB server 110 is also connected to network 108, application server 112 with database 114 is connected with WEB server 110, described database 114 can be the database of realizing on a physical equipment, also can be the database of realizing on as distributed platform at other, client initiates request to WEB server, WEB server is to application server request questionnaire, application server feeds back to client by questionnaire information, client shows questionnaire user interface 116, and reception input data, these input data have represented the answer of a series of system variation problems of submitting to user, described problem has represented system variation scheme, this change scheme can be to the arbitrary parts in whole system change scheme, after receiving input data, client sends it to application server 112 and obtains risk rating to process, the risk rating of the risk rating that application server 112 carries out calculate based on deposit data in database 114, both the input data for questionnaire had been comprised, also comprise historical data, application server 112 is except providing questionnaire information, can also provide change management user interface 118 and rule to set user interface 120 to client, change management user interface 118 can be obtained, the details of showing change scheme, comprise the questionnaire mating with this change scheme, can also receive and store this change scheme implementation success whether result data, rule is set user interface 120 and is allowed user to create, revise, delete the problem in questionnaire, and call 118 pairs of questionnaires of change management user interface and show.
As shown in Figures 2 to 7, what Fig. 2 showed is a concrete questionnaire illustration, corresponding with the questionnaire user interface 116 in Fig. 1, a series of problems with default answer in this questionnaire, have been comprised, all problems are arranged and arrange at the beginning of system operation by keeper, problem can be both single optional matter, also can be many optional matter, these problem representatives exactly scheme is carried out to the required key element of risk rating, in order to estimate potential impact and the complexity of Change risk, the more important thing is, this questionnaire can be dynamic, particularly after problem is formerly answered, after problem will be selected and be arranged according to the answer situation of problem formerly, when problem formerly embodies this change scheme, be for example during for manpower software, follow-up problem will be more for manpower software, and other problem about hardware change will not be shown, and, all problem options have all been endowed score value, after questionnaire completes, value-at-risk to the total Options of each answer of each problem adds up, obtain accumulated value, utilize the comparison of tabling look-up of this accumulated value in the table of comparisons of risk shown in Fig. 4, utilize default funtcional relationship from risk table, to obtain the risks and assumptions that accumulated value is corresponding, accumulated value in the table of comparisons of risk shown in Fig. 4 and the corresponding relation between risks and assumptions are arranged as required flexibly by keeper.
After obtaining risks and assumptions, just need further to confirm the feasibility factor, success or the miss data of all changes that completed of the confirmation of credibility factor based in generic with this change in historical data, generic judgement is according to submitting to one or more in user's the answer of a series of system variation problems, all change schemes are after enforcement is complete, need to deposit in and characterize the data of implementing success or failure, the information relevant to change request is all kept in database 114, but, because the reckoning of the feasibility factor is the change historical data based on generic, so when there is no enough changes having completed, based on this feasibility factor, carry out the result of risk rating with regard to possibility out of true, therefore, need in the reckoning process of risk rating, further consider the number of historical data, this is so-called feasibility weight factor.The confirmation of feasibility weight factor based on be the system variations sum that all in this classification have completed, as previously mentioned, the historical data generic with change scheme, according to one or more change schemes that completed with identical answer that inquiry obtains in database 114 of submitting in user's the answer of a series of system variation problems, the number of generic scheme is exactly to table look-up to obtain the basis of corresponding feasibility weight factor, what Fig. 6 provided is exactly a weight table of comparisons illustration of the present invention, by the number contrast of generic scheme, table look-up and can determine the feasibility weight factor of this scheme.
Determining the risks and assumptions of this scheme, feasibility weight factor, after the feasibility factor, can finally assess the risk rating of this change scheme, the method of assessment can be a kind of analytic process of tree structure, from risks and assumptions, judgement step by step in tree form data structure, finally obtain risk rating result, what Fig. 7 provided is exactly a concrete risk rating tree form data structure illustration of the present invention, for level Four hierarchical structure, correspondence obtains the required factor of determination of risk rating and last risk rating result respectively, it should be noted that, more level can also be set as required in this hierarchical structure and with the more risk rating of correspondence, investigate required factor of determination, and this hierarchical structure can be adjusted flexibly and arrange.
As Fig. 2 to Fig. 7, in conjunction with Fig. 8, take a concrete scheme evaluation process is example, in database 114, adopt database structure as shown in Figure 3, historical data, questionnaire information, input data etc. all exist and are placed in this database, wherein in system variation required list and system variation request questionnaire answer table, deposited historical data, in questionnaire table, issue table, problem answers table, deposit the input data of reception, first in step 202, receive the answer that user fills in questionnaire shown in Fig. 2, comprising: problem 1:A1, problem 2:A2, problem 3:A2, in step 204, the score value of the option that first checks on one's answers adds up, and accumulated value is 19, then in the risk table of comparisons, table look-up and obtain risks and assumptions " height ", the risk table of comparisons is by Administrator, and accumulated value scope can be that numerical range can be also a certain numerical value, or other expression formula, in step 206, suppose through inquiry, the answer A2 that utilizes problem 2 finds 270 records for search condition in historical data, and wherein 180 records show and changes successfully, by inquiry in the feasibility table of comparisons, compare that to obtain the feasibility factor be " height ", in step 208, by inquiry comparison in the weight table of comparisons, obtain feasibility weight factor for " insufficient ", certainly, the hope that numerical value in the weight table of comparisons and the feasibility table of comparisons, definition can have more keeper is changed flexibly and arranges, such as can to the historical data in section sometime as calculate according to etc., subsequently in step 210, can carry out determining of risk rating according to the tree form data structure of risk rating shown in Fig. 7, first be to judge risks and assumptions, then be " insufficient " feasibility weight factor of judging under “Gao” risks and assumptions branch, it is finally " height " feasibility factor molecule of judging under " insufficient " feasibility weight factor branch, obtaining risk rating is 2, this means that it is an excessive risk scheme that this this scheme exists, finally, in step 212, risk evaluation result is stored, if this scheme is implemented, also needed scheme implementation success whether data to deposit in.
Claims (8)
1.IT infrastructure Change risk management method, is characterized in that, the method comprises the steps:
A. receive input data, these input data are received in the program that computing equipment can carry out, this computing equipment at least comprises a processor and a storer, described input data have represented the answer of a series of system variation problems of submitting to user, and described problem has represented system variation scheme;
B. the answer of the system variation problem based on receiving, the risks and assumptions of Estimation System change scheme;
C. at least one answer in the answer of the system variation problem based on receiving, coupling is confirmed the feasibility factor;
D. obtain feasibility weight factor, representative confirms that feasibility grade is because of the data volume of period of the day from 11 p.m. to 1 a.m institute reference;
E. the risk rating of computing system change scheme, described calculating is based on risks and assumptions, the feasibility factor, feasibility weight factor;
F. risk rating is stored.
2. IT infrastructure Change risk management method according to claim 1, is characterized in that:
Each option of the answer of system variation problem is endowed a default value-at-risk;
The step of the risks and assumptions of the answer Estimation System change scheme of the described system variation problem based on receiving specifically comprises:
A. the value-at-risk of the total Options of each answer of each problem is added up, obtain accumulated value;
B. utilize this accumulated value to table look-up and obtain corresponding risks and assumptions.
3. IT infrastructure Change risk management method according to claim 1, is characterized in that: described in submit to a series of system variation problems of user, all comprised default option, present to user with problem simultaneously.
4. IT infrastructure Change risk management method according to claim 1, is characterized in that: at least one answer in the answer of the described system variation problem based on receiving, and coupling confirms that the step of the feasibility factor specifically comprises:
A. confirm the classification of system variation scheme, be specially according to submit in user's the answer of a series of system variation problems at least one;
B. obtain the historical changing success ratio in this classification.
5. IT infrastructure Change risk management method according to claim 4, is characterized in that, described in obtain the historical changing success ratio in this classification step specifically comprise:
A. obtain the system variations sum that all in this classification have completed, before depositing in the database of historical data of system variation;
B. further obtain all that completed in this classification and change successful system variation number;
C. calculate and in this classification, changed successful system variation percentage in the change having completed;
D. utilize this number percent to table look-up and obtain the corresponding feasibility factor.
6. IT infrastructure Change risk management method according to claim 1, is characterized in that: described in obtain feasibility weight factor step specifically comprise:
A. confirm the classification of system variation scheme, be specially according to submit in user's the answer of a series of system variation problems at least one;
B. obtain the system variations sum that all in this classification have completed, before depositing in the database of historical data of system variation;
C. all system variation sums that completed in this classification are classified, table look-up and obtain corresponding feasibility weight factor.
7. IT infrastructure Change risk management method according to claim 1, is characterized in that: the step of the risk rating of described computing system change scheme specifically comprises:
From include the tree form data structure of level Four at least, elect risk rating, the level Four of described tree form data structure is corresponding risks and assumptions, feasibility weight factor, the feasibility factor respectively, derives the risk rating of the fourth stage according to each factor judgement of this change scheme.
8. IT infrastructure Change risk management method according to claim 1, is characterized in that the method also comprises the steps:
A. default system variation problem, the risk table of comparisons, the feasibility table of comparisons, the weight table of comparisons, risk rating tree form data structure are set and configured.
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| CN201210220424.XA CN103514504A (en) | 2012-06-29 | 2012-06-29 | IT infrastructure change risk managing method |
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| CN201210220424.XA CN103514504A (en) | 2012-06-29 | 2012-06-29 | IT infrastructure change risk managing method |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN106779441A (en) * | 2016-12-27 | 2017-05-31 | 中国银联股份有限公司 | One kind prediction Change risk method and apparatus |
| US10084645B2 (en) | 2015-11-30 | 2018-09-25 | International Business Machines Corporation | Estimating server-change risk by corroborating historic failure rates, predictive analytics, and user projections |
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| CN101667282A (en) * | 2008-09-02 | 2010-03-10 | 鸿点科技股份有限公司 | System and method for intellectual property insurance adjusting type risk evaluation management |
| CN101894327A (en) * | 2010-07-07 | 2010-11-24 | 清华大学 | Digital resource long-term storage format outdating risk quantitative evaluation method |
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| CN101266662A (en) * | 2007-03-16 | 2008-09-17 | 上海复道信息管理有限公司 | Interactive answer testing system and method orient to internal control of company |
| CN101667282A (en) * | 2008-09-02 | 2010-03-10 | 鸿点科技股份有限公司 | System and method for intellectual property insurance adjusting type risk evaluation management |
| CN101894327A (en) * | 2010-07-07 | 2010-11-24 | 清华大学 | Digital resource long-term storage format outdating risk quantitative evaluation method |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
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| US10084645B2 (en) | 2015-11-30 | 2018-09-25 | International Business Machines Corporation | Estimating server-change risk by corroborating historic failure rates, predictive analytics, and user projections |
| US10567226B2 (en) | 2015-11-30 | 2020-02-18 | International Business Machines Corporation | Mitigating risk and impact of server-change failures |
| US10999140B2 (en) | 2015-11-30 | 2021-05-04 | International Business Machines Corporation | Mitigation of likelihood and impact of a server-reconfiguration failure |
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