CN103458131B - It attends a banquet login, the method for scheduling and center of attending a banquet - Google Patents
It attends a banquet login, the method for scheduling and center of attending a banquet Download PDFInfo
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- CN103458131B CN103458131B CN201210171197.6A CN201210171197A CN103458131B CN 103458131 B CN103458131 B CN 103458131B CN 201210171197 A CN201210171197 A CN 201210171197A CN 103458131 B CN103458131 B CN 103458131B
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Abstract
The invention discloses a kind of login of attending a banquet, the method for scheduling and centers of attending a banquet, wherein the login method includes：Center reception attend a banquet from the log-on message attended a banquet, wherein log-on message includes the service ability attended a banquet；The service ability that center foundation is attended a banquet of attending a banquet, which will attend a banquet, logs on to one or more virtual centers.By with the present invention, it solves to attend a banquet in the related technology and fixed virtual center offer service is provided, the resource utilization that causes to attend a banquet is low, the problem of waste of resource, it can be logging on virtual center according to the service ability having of attending a banquet, the resource that will attend a banquet has carried out rational distribution, makes full use of resource of attending a banquet, and improves the performance of system.
Description
Technical field
The present invention relates to the communications fields, in particular to a kind of login of attending a banquet, the method for scheduling and center of attending a banquet.
Background technology
In recent years, customer service call center is not only widely used in communication operation, and each big, medium-sized and small enterprises from itself
Development is set out, and also gradually proposes demand to customer service call center.It is itself enterprise by the way of self-built or rental call center
Client provides support.Each major carrier establishes outsourcing call center one after another, and virtual center and special words are distributed for enterprise customer
Business person provides respective service.
Present pattern requires operator to be specific to a virtual center（I.e. fixed enterprise customer）.For enterprise customer
For, regardless of portfolio, it is required for paying expense for the operator belonging to virtual center；For operator, work as portion
Point business event amount it is small even without when, respective resources are wasted, and are unable to fully use；For operator, fixation is exclusive
In a virtual center（Enterprise customer）, because portfolio changes, income can not be stablized.
Certain call centers are also proposed a kind of service：Professional person（Non- operator）Section login at a fixed time is attended a banquet
System provides profession, the method for high-quality service for client.This pattern for a user, can only be enjoyed in fixed time period
To service；For professional person, even if possess many professional skills can only serve a kind of client if the same period.
If the professional person thinks to be multiple virtual centers simultaneously（Enterprise）Service gives full play to and could, utilize Extension of service object model
It encloses to promote income, then cannot achieve.
The enterprise of current call center, outsourcing call center etc., rental needs special operator, needs to pay corresponding
Expense, the utilization rate of operator can not also ensure；Operator is to need to be specific to some enterprise, no matter busy, all can only
The user of the enterprise is served, even if possessing more technical ability can not give full play to, income can not be promoted；For operator,
It needs to put into large number of equipment maintenance cost and human resource management cost.
Based on the above issues, the prior art leads to money of attending a banquet there is attending a banquet to be only fixed virtual center offer service
The problem of source utilization rate is low, waste of resource.
Invention content
The present invention provides a kind of login of attending a banquet, the method for scheduling and centers of attending a banquet, and are only admittedly at least solving to attend a banquet
Determine virtual center and service is provided, the problem of resource utilization that causes to attend a banquet is low, waste of resource.
According to an aspect of the invention, there is provided a kind of method for login of attending a banquet, including：Center reception attend a banquet from seat
The log-on message of seat, wherein the log-on message includes the service ability attended a banquet；It attends a banquet according to described at the center of attending a banquet
Service ability described attend a banquet is logged on into one or more virtual centers.
Preferably, described attend a banquet is logged on to one or more void by the service ability that center is attended a banquet according to described in of attending a banquet
Quasi- center includes：Described attend a banquet is lined up by the center of attending a banquet according to the login sequence attended a banquet；The center of attending a banquet
Described attend a banquet is logged on into one or more virtual centers according to the result and the service ability attended a banquet of queuing.
According to another aspect of the present invention, a kind of method for scheduling of attending a banquet is provided, including：Center reception attend a banquet from void
The service request at quasi- center；Listed attend a banquet according to service request distribution at the center of attending a banquet, wherein distribution it is described
It attends a banquet with the corresponding service ability of the service request.
Preferably, it is described attend a banquet center according to the service request distribution it is listed attend a banquet including：The center of attending a banquet
Listed attend a banquet is searched according to the corresponding service ability of the service request；It attends a banquet according to listed at the center of attending a banquet
It attends a banquet described in login sequence and service ability distribution.
Preferably, the seat is distributed in the center of attending a banquet according to the listed login sequence attended a banquet and the service ability
Mats includes：The center of attending a banquet is according to the use state attended a banquet described in the listed login sequence detection attended a banquet, wherein described
Use state includes：Busy condition, idle state；The center of attending a banquet will be in idle condition and have the service ability
It attends a banquet and accesses the virtual center, and the use state attended a banquet described in update is busy condition.
In accordance with a further aspect of the present invention, one kind is provided to attend a banquet center, including：First receiving module comes for receiving
From the log-on message attended a banquet, wherein the log-on message includes the service ability attended a banquet；Login module, for according to institute
It states the service ability attended a banquet and described attend a banquet is logged on into one or more virtual centers.
Preferably, the center of attending a banquet further includes：Second receiving module is asked for receiving the service from virtual center
It asks；Distribution module, for attending a banquet according to service request distribution is listed, wherein the described of distribution is attended a banquet with described
The corresponding service ability of service request.
Preferably, the login module includes：Queued units, for attending a banquet described according to the login sequence attended a banquet
It is lined up；Log in unit, for according to queuing result and the service ability attended a banquet described attend a banquet is logged on to one
Or multiple virtual centers.
Preferably, the distribution module includes：Searching unit, for being looked into according to the corresponding service ability of the service request
Look for listed attend a banquet；Allocation unit, for the center of attending a banquet according to the listed login sequence attended a banquet and the service
It attends a banquet described in capability distribution.
Preferably, the allocation unit distribute in the following way described in attend a banquet：It is suitable according to the listed login attended a banquet
The use state attended a banquet described in sequence detection, wherein the use state includes：Busy condition, idle state；Idle shape will be in
State and the access virtual center of attending a banquet for having the service ability, and the use state attended a banquet described in update is busy shape
State.
The embodiment of the present invention uses following method：Center reception of attending a banquet includes the log-on message for service ability of attending a banquet, and leads to
It crosses the service ability attended a banquet and will attend a banquet and be divided into different types, then will attend a banquet according to the service ability attended a banquet and log on to one or more
A virtual center.The present embodiment has understood the service ability attended a banquet, and foundation by log-on message of the reception with service ability
The service ability logs in one or more virtual centers and is waited for, solve attend a banquet in the related technology be only it is fixed it is virtual in
The problem of heart provides service, and the resource utilization that causes to attend a banquet is low, waste of resource, can according to attend a banquet the service ability that has by its
Log on to virtual center, the resource that will attend a banquet has carried out rational distribution, provides service for multiple virtual centers, makes full use of and attend a banquet
Resource improves the performance of system.
Description of the drawings
Attached drawing described herein is used to provide further understanding of the present invention, and is constituted part of this application, this hair
Bright illustrative embodiments and their description are not constituted improper limitations of the present invention for explaining the present invention.In the accompanying drawings：
Fig. 1 is the flow chart of the method for login according to the ... of the embodiment of the present invention of attending a banquet；
Fig. 2 is the flow chart of the method for scheduling according to the ... of the embodiment of the present invention of attending a banquet；
Fig. 3 is the flow chart according to the method for the scheduling of attending a banquet of the preferred embodiment of the present invention one；
Fig. 4 is the flow chart according to the method for the state control of attending a banquet of the preferred embodiment of the present invention two；
Fig. 5 is the structure diagram one at center according to the ... of the embodiment of the present invention of attending a banquet；
Fig. 6 is the structure diagram two at center according to the ... of the embodiment of the present invention of attending a banquet；
Fig. 7 is the structure diagram three at center according to the ... of the embodiment of the present invention of attending a banquet；
Fig. 8 is the structure diagram four at center according to the ... of the embodiment of the present invention of attending a banquet；
Fig. 9 is the structural schematic diagram according to the center of attending a banquet of the preferred embodiment of the present invention three.
Specific implementation mode
Come that the present invention will be described in detail below with reference to attached drawing and in conjunction with the embodiments.It should be noted that not conflicting
In the case of, the features in the embodiments and the embodiments of the present application can be combined with each other.
It is only fixed virtual center based on attending a banquet in the related technology service is provided, the resource utilization that causes to attend a banquet is low, wave
The problem of taking resource, an embodiment of the present invention provides a kind of methods for login of attending a banquet, and the flow of this method is as shown in Figure 1, include
Step S102 to step S104：
Step S102, center of attending a banquet are received from the log-on message attended a banquet, wherein log-on message includes the service energy attended a banquet
Power；
Step S104, center of attending a banquet will attend a banquet according to the service ability attended a banquet logs on to one or more virtual centers.
The embodiment of the present invention uses following method：Center reception of attending a banquet includes the log-on message for service ability of attending a banquet, and leads to
It crosses the service ability attended a banquet and will attend a banquet and be divided into different types, then will attend a banquet according to the service ability attended a banquet and log on to one or more
A virtual center.The present embodiment has understood the service ability attended a banquet, and foundation by log-on message of the reception with service ability
The service ability logs in one or more virtual centers and is waited for, solve attend a banquet in the related technology be only it is fixed it is virtual in
The problem of heart provides service, and the resource utilization that causes to attend a banquet is low, waste of resource, can according to attend a banquet the service ability that has by its
Log on to virtual center, the resource that will attend a banquet has carried out rational distribution, makes full use of resource of attending a banquet, and improves the performance of system.
The service ability attended a banquet that center reception carries in the log-on message attended a banquet, the log-on message of attending a banquet can wrap
Include one or more service technical ability.Attend a banquet have one service technical ability when, this can be attended a banquet log on to need the tool of attending a banquet
Multiple virtual centers of standby service technical ability so that multiple virtual centers, which can share, has attending a banquet for the service technical ability, saves
Resource of attending a banquet.Attend a banquet have multiple service technical ability when, the center of attending a banquet this can be attended a banquet logs on to it is one or more virtual
Center, wherein in the case where logging on to a virtual center, attend a banquet center in scheduling seats, can have according to attending a banquet
Service technical ability, be virtual center scheduling seats；In the case where logging on to multiple virtual centers, the center of attending a banquet can be multiple
Virtual center dispatches this and attends a banquet so that service can be provided for multiple virtual centers by attending a banquet, and improved utilization rate of attending a banquet, dropped simultaneously
The low cost of virtual center.
In specific implementation, it attends a banquet after center reception log-on message, can will attend a banquet according to the service ability and be divided into difference
Classification.For example, attend a banquet 1 have processing A problems ability, attend a banquet 2 have processing A and B problems ability, then receive log in
After information, attending a banquet and attending a banquet for B problems can be handled classifying for A problems can will be handled, then, according to different
Classification logs in the virtual center of different demands by attending a banquet.Wherein, service ability includes at least following one：Service is one or more
Virtual center, service technical ability.
It attends a banquet during center will attend a banquet according to the service ability attended a banquet and log on to one or more virtual centers, it can be with
It is further processed according to the service ability attended a banquet is logged in, which can will attend a banquet progress according to the login sequence attended a banquet
It is lined up；It will attend a banquet with the service ability attended a banquet according to the result of queuing and log on to one or more virtual centers.
During above-mentioned processing, it can be lined up according to the login sequence and service ability attended a banquet.For example, attending a banquet
1 and 2 abilities for being provided simultaneously with processing B problems of attending a banquet, but 1 is attended a banquet prior to 2 logins of attending a banquet, then it is to attend a banquet 1 attending a banquet 2 to be lined up result
Before, i.e., when same virtual center needs attend a banquet answer B problems, the preferred scheduling seats 1 in center of attending a banquet handle the problem.The row
Team's process is equivalent to has been ranked sequentially a priority to attending a banquet for login with the time, during implementation, solves more
A attend a banquet can all answer same problem, and resource is rationally utilized in the puzzlement for causing distribution difficult.
The center of attending a banquet will attend a banquet log on to virtual center after, virtual center problematic needs consulting after answer the case where
Under, service request can be sent out, having attending a banquet for respective capabilities with request solves the problems, such as.Based on above-mentioned login method, this implementation
Example additionally provides a kind of dispatching method attended a banquet, and this method includes step S202 shown in Fig. 2 to step S204：
Step S202, center of attending a banquet receive the service request from virtual center；
Step S204, center of attending a banquet are attended a banquet according to service request distribution is listed, wherein distribution is attended a banquet with service
Ask corresponding service ability.
The step of by above-mentioned scheduling so that even if attending a banquet center in the case where the more demand of virtual center is larger
It can be provided according to the different demands of virtual center and timely be serviced, so that resource is distributed rationally, and improve user experience.
In the implementation procedure of step S204, center of attending a banquet is searched listed according to the corresponding service ability of service request
It attends a banquet, judges whether the presence of attending a banquet that can solve the problems, such as the virtual center for sending out request.Can all exist under normal conditions
It is multiple attend a banquet have solve the virtual center in case of presence, according to the listed login sequence attended a banquet and service ability
Distribution is attended a banquet.
During implementation, the center of attending a banquet can use shape according to what the listed login sequence detection attended a banquet was attended a banquet
State, wherein use state includes：Busy condition, idle state.Center of attending a banquet will be in idle condition and have service ability
It attends a banquet access of virtual center, and it is busy condition to update the use state attended a banquet.Wherein, newer process is for the ease of attending a banquet
Management, that is, detect and be currently at when attending a banquet in busy condition of the first login sequence, continue to be examined by login sequence
It surveys, until having detected unappropriated attend a banquet, then the access of attending a banquet is sent out to the virtual center of request, to answer the void
The consulting or problem that quasi- center proposes.
Wherein, the busy condition of the first login sequence attended a banquet can be due to its be at that time answer it is same it is virtual in
The same problem that the heart proposes can also be the same problem that different virtual centers propose, naturally it is also possible to be according to its own
The problem for the correspondence that service ability solves.
The above embodiment is illustrated with reference to preferred embodiment and attached drawing.
Preferred embodiment one
This preferred embodiment is the process of scheduling seats after the center of attending a banquet receives the request of virtual center, the process
Flow as shown in figure 3, include step S302 to step S308：
Step S302 receives the service request from virtual center.Wherein, which, which can be request, can solve one
A problem, can also be request solve the problems, such as it is multiple.
Whether step S304 has logged in the use state attended a banquet according to login sequence detection, has judged currently to attend a banquet occupied.
If it is, continuing to detect, step S304 is repeated, otherwise, executes step S306.
Step S306, it is busy to update the use state attended a banquet.
Access of attending a banquet is sent out the virtual center of request by step S308.
Preferred embodiment two
The present embodiment is by the embodiment of the above embodiment software form.The relevant technologies need to deposit in multiple queues of attending a banquet
Put seating stand；In the present embodiment, same one when attending a banquet that state changes in a queue, it is also desirable to synchronized update
The state that this in other queues is attended a banquet.This preferred embodiment is the control process to the state of attending a banquet, flow such as Fig. 4 institutes of the process
Show, including step S402 to step S408：
Step S402 starts program of attending a banquet, when logging in, operator（It attends a banquet）In the virtual center drop-down that can be serviced
In check box, multiple virtual centers are selected.
Step S404, the center of attending a banquet receives the logging request attended a banquet, and after authentication passes through, registers the phase of the operator
Information is closed to each queue（Corresponding each virtual center）In, each virtual center is attended a banquet state of attending a banquet in queue（Use state）It is set to
It is idle.
Step S406, centre scan individual queue of attending a banquet, inquiry meet virtual center and service the seat that technical ability all has
Seat is user service, while it is to occupy to update the state attended a banquet in this queue and other queues of attending a banquet.
Step S408, after end of conversation, the state attended a banquet in all queues of attending a banquet that updates is the free time.
Operator attends a banquet after login, and state is controlled by queue module.Operator attends a banquet state control flow such as Fig. 3：
The embodiment of the present invention additionally provides one kind and attends a banquet center, which can be used to implement the above method.This reality
The center of attending a banquet of example is applied as shown in figure 5, including：First receiving module 10, for receiving from the log-on message attended a banquet, wherein
Log-on message includes the service ability attended a banquet；Login module 20 is coupled with the first receiving module 10, for according to the service attended a banquet
Ability, which will attend a banquet, logs on to one or more virtual centers.
During specific implementation, the first receiving module 10 is received from the log-on message attended a banquet, login module 20 according to
Log on to one or more virtual centers by what is attended a banquet according to the log-on message received.If the service ability of log-on message includes
A variety of technical ability, then login module 20 is according to corresponding technical ability login virtual center；It can if the service ability of log-on message includes
To log in multiple virtual centers, then login module 20, which attends a banquet this, logs on to corresponding virtual center and waits for.
During implementation, login module may include the queued units 202 and login unit 204 shown in Fig. 6.Its
In, queued units 202 are lined up for that will attend a banquet according to the login sequence attended a banquet；Unit 204 is logged in, with queued units 202
Coupling will attend a banquet with the service ability attended a banquet for the result according to queuing and log on to one or more virtual centers.
Preferably, the above-mentioned center of attending a banquet can also include the second receiving module 30 and distribution module 40 shown in Fig. 7.Its
In, the second receiving module 30, for receiving the service request from virtual center；Distribution module 40, with the second receiving module 30
Coupling, for attending a banquet according to service request distribution is listed, wherein listed attend a banquet services accordingly with service request
Ability.
In implementation process, distribution module 40 can be with as shown in figure 8, include：Searching unit 402, for being asked according to service
Corresponding service ability is asked to search listed attend a banquet；Allocation unit 404 is coupled with searching unit 402, for the center of attending a banquet by
It attends a banquet according to the listed login sequence attended a banquet and service capability distribution.
Preferably, allocation unit 404 can be distributed and be attended a banquet in the following manner：According to the listed login sequence inspection attended a banquet
Survey the use state attended a banquet, wherein use state includes：Busy condition, idle state；It will be in idle condition and have service
The access of virtual center of attending a banquet of ability, and it is busy condition to update the use state attended a banquet.
The above-mentioned center of attending a banquet is illustrated with reference to preferred embodiment and attached drawing.
Preferred embodiment three
In the related technology, operator now can only serve a virtual center, if operator is not specific to one virtually
Center（Enterprise customer）, can be according to the service ability of itself（Busy, not busy and technical ability height）The affiliated virtual center of dynamic select or
It is under the jurisdiction of multiple virtual centers, then can provides service for multiple enterprises.Based on above-mentioned thought, a kind of seat is present embodiments provided
Seat center, behind the center of attending a banquet of this preferred embodiment, the enterprise for renting call center does not have to voluntarily set up traffic again
Team, it is only necessary to propose that lease operator's demand can make full use of respective resources；Operator can also be according to own situation
Dynamic Service is in different enterprises.
Each module name at center of attending a banquet in the name of each module and above-described embodiment in this preferred embodiment is slightly different,
But it can realize function identical with above-mentioned center of attending a banquet.
The center of attending a banquet in this preferred embodiment can be with as shown in figure 9, include following module：
Data configuration module：Manage virtual center（Enterprise）, operator and corresponding queuing policy.Realization distributes operator
To each virtual center（Enterprise）, setting attendant service technical ability, the function of service strategy.
The module needs configuration information database is written and the configuration is synchronized to queuing mould by request data synchronization module
Block realizes the dynamic update of operator's information.The data configuration module can be multiple virtual centers（Enterprise）Setting, distribution money
Source information can also be virtual center and corresponding technical ability that operator's setting can service.In the whole process, which can be right
Data and strategy such as are written, are changed and are deleted at the operations.
Operator's seat module：It is supplied to operator to log in call center to use.When operator logs in, pass through data-interface
Module accesses database reads the attend a banquet technical ability itself having, permission and the virtual center information that can be serviced, selection service
Object（Enterprise）Log-on message is sent afterwards to queue module, wherein log-on message is the expansion that logging request and logging request carry
Open up information.After logining successfully according to the service strategy of setting be different enterprise's incoming call user services.
The module realizes the correlation function of the first receiving module 10 in above-described embodiment, that is, has received the login attended a banquet
Information.
Data interface module：As middleware, it is able to access that different types of database, access database is provided to attend a banquet
Interface returns to relevant configuration information of attending a banquet.
Data simultaneous module：According to data configuration module by data（It attends a banquet, virtual center, service strategy etc.）The row of being synchronized to
Team's module achievees the purpose that configuration dynamic comes into force.
Queue module：Log-on message of attending a banquet is received and authenticated, the registered various states attended a banquet are controlled（Idle, call
Deng）, it is the selected functions such as attend a banquet of incoming call user according to service strategy.The queue module realizes center of attending a banquet in above-described embodiment
The corresponding function of login module 20, the second receiving module 30 and distribution module 40, be equivalent to attend a banquet center according to log-on message into
Row logs in, and realize receive service request after the function that executes.
User Access Module：It is loaded with and serves each virtual center（Enterprise）Automatic service, the row of sending service requests to
Team's module carries out selection of attending a banquet.
DB modules：Database provides data storage.
With postponing more than completing, start modules and the synchrodata in data configuration module；Then start operator
It attends a banquet.It is selected to need as which virtual center service according to operator's actual conditions, then submits logging request complete to queue module
At login, state update, accessing user's service is waited for.On the basis of above-mentioned each module, said in conjunction with preferred embodiment
It is bright, including following processing：
（1）Increase virtual center A, virtual center B in data configuration module, respectively enterprise A, enterprise B are provided in calling
Heart resource；Distribute to corresponding virtual center service technical ability SA, technical ability SB；It creates operator agent-1 and has corresponding technical ability SA, SB
（Operator has selected that the virtual center can be served, and just can distribute the technical ability）, can be virtual center A, virtual center B
Call service is provided.Configuration data is stored in customer data base DB1.
（2）Log-on data interface module accesses customer data base DB1.
（3）Start queue module, configuration connection database synchronization module and customer data base DB1.
（4）Log-on data synchronization module, by the data simultaneously operating in data configuration module, request synchronization module will be from
The synchronizing informations such as the virtual center, the operator that are got in database are to queue module.
（5）Operator's seat module shows the virtual center that the operator can service when logging in（With check box side
Formula shows to be selected for operator）.Operator selects the virtual center to be serviced according to own situation, clicks after logging in, will log in
Solicited message is sent to queue module.
（6）Queue module receives operator's landing request information, is authenticated, certification, and after certification passes through, returning allows
Seating stand registration is logged in and completed, the work such as state of attending a banquet are set.
（7）Enterprise's party A-subscriber's incoming call, dispatcher queue request（The service request being equivalent in attending a banquet Centric embodiment）To queuing
Module.
（8）Queue module receives automatic service queuing request（Carry virtual center and service performance information）Afterwards, in the free time
It selects registered in attending a banquet and can be that enterprise A is serviced and the agent-1 that attends a banquet for having the service technical ability provides clothes to the user
Business；.
In implementation process, queue module participates in the control of state of attending a banquet, which can also include following processing：
（1）Start program of attending a banquet, when logging in, operator is in the virtual center drop-down check box that can be serviced, choosing
Multiple virtual centers are selected, clicks and sends landing request information after determining to queue module.
（2）Queue module receives the logging request attended a banquet, and after authentication passes through, registers the relevant information of the operator
To each queue（Corresponding each virtual center）In, each virtual center state of attending a banquet in queue of attending a banquet is set to the free time.
（3）After user enters queue queue, queue module scans queue of respectively attending a banquet, and inquiry meets virtual center and service skill
Can have one attends a banquet as user service, while the state attended a banquet is to occupy in more this queue and other queues of attending a banquet.
（4）After end of conversation, it is the free time that queue module, which updates the state attended a banquet in all queues of attending a banquet,.
Compared with prior art, corresponding queue module safeguards that relevant information of attending a banquet only needs to be associated with to this preferred embodiment
One virtual center and the corresponding skill attribute of operator, extend operator's attribute, when logging in call center, will can service
Virtual center（Enterprise）Information passes to queue module and is safeguarded, seating stand is preserved in multiple queues of attending a banquet, when having
Dynamic select operator services when respective client is dialled in, and improves system access successful rate and user satisfaction.
It can be seen from the above description that the present invention realizes following technique effect：
Under pattern originally, if the enterprise of lease call center is more, the operator and corollary equipment needed also gets over
More, management difficulty is higher.The present invention can make full use of the technical ability of operator, solve Some Enterprises and be not desired to from trick operator and tie up
The problem of shield；Simultaneously because which enterprises service is attended a banquet can be set as according to own situation dynamic, the working time is able to fully
It utilizes, the resource utilization that the system of improving is attended a banquet, and improves work incentive of attending a banquet.
Obviously, those skilled in the art should be understood that each module of the above invention or each step can be with general
Computing device realize that they can be concentrated on a single computing device, or be distributed in multiple computing devices and formed
Network on, optionally, they can be realized with the program code that computing device can perform, it is thus possible to which they are stored
It is performed by computing device in the storage device, and in some cases, it can be with different from shown in sequence execution herein
The step of going out or describing, either they are fabricated to each integrated circuit modules or by them multiple modules or
Step is fabricated to single integrated circuit module to realize.In this way, the present invention is not limited to any specific hardware and softwares to combine.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field
For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, any made by repair
Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (8)
1. a kind of method for login of attending a banquet, which is characterized in that including：
Center reception attend a banquet from the log-on message attended a banquet, wherein the log-on message includes the service ability attended a banquet；
Described attend a banquet is logged on to multiple virtual centers by the service ability that center is attended a banquet according to described in of attending a banquet；
Attend a banquet center receive the service request from virtual center；
It attends a banquet according to service request distribution is listed at the center of attending a banquet, wherein the described of distribution is attended a banquet with described
The corresponding service ability of service request.
2. according to the method described in claim 1, it is characterized in that, the service ability that center is attended a banquet according to described in of attending a banquet is incited somebody to action
Described attend a banquet logs on to multiple virtual centers and includes：
Described attend a banquet is lined up by the center of attending a banquet according to the login sequence attended a banquet；
It is described attend a banquet center according to queuing result and the service ability attended a banquet by it is described attend a banquet log on to it is multiple it is virtual in
The heart.
3. according to the method described in claim 1, it is characterized in that, the center of attending a banquet has been stepped on according to service request distribution
Record attend a banquet including：
Listed attend a banquet is searched according to the corresponding service ability of the service request in the center of attending a banquet；
It attends a banquet according to described in the listed login sequence attended a banquet and service ability distribution at the center of attending a banquet.
4. according to the method described in claim 3, it is characterized in that, the center of attending a banquet is suitable according to the listed login attended a banquet
Sequence and the service ability distribution described in attend a banquet including：
The center of attending a banquet is according to the use state attended a banquet described in the listed login sequence detection attended a banquet, wherein described to make
Include with state：Busy condition, idle state；
The center of attending a banquet will be in idle condition and have the access virtual center of attending a banquet of the service ability, and update
The use state attended a banquet is busy condition.
The center 5. one kind is attended a banquet, which is characterized in that including：
First receiving module, for receiving from the log-on message attended a banquet, wherein the log-on message includes the clothes attended a banquet
Business ability；
Described attend a banquet is logged on to multiple virtual centers by login module, the service ability for attending a banquet according to described in；
Second receiving module, for receiving the service request from virtual center；
Distribution module, for attending a banquet according to service request distribution is listed, wherein the described of distribution is attended a banquet with described
The corresponding service ability of service request.
6. center according to claim 5 of attending a banquet, which is characterized in that the login module includes：
Queued units, for being lined up described attend a banquet according to the login sequence attended a banquet；
Log in unit, for according to queuing result and the service ability attended a banquet by it is described attend a banquet log on to it is multiple it is virtual in
The heart.
7. center according to claim 5 of attending a banquet, which is characterized in that the distribution module includes：
Searching unit, for searching listed attend a banquet according to the corresponding service ability of the service request；
Allocation unit, for the center of attending a banquet according to described in the listed login sequence attended a banquet and service ability distribution
It attends a banquet.
8. center according to claim 7 of attending a banquet, which is characterized in that described in the allocation unit is distributed in the following way
It attends a banquet：
The use state attended a banquet described in the login sequence detection attended a banquet according to listed, wherein the use state includes：It is busy
Commonplace state, idle state；
It will be in idle condition and have the access virtual center of attending a banquet of the service ability, and that attends a banquet described in update makes
It is busy condition with state.
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| CN105100517A (en) * | 2014-05-05 | 2015-11-25 | 中兴通讯股份有限公司 | Agent bidding method and agent bidding system |
| CN105450878B (en) * | 2015-12-04 | 2018-10-12 | 北京京东尚科信息技术有限公司 | The distribution method and distribution system of resource of attending a banquet code |
| CN105611089B (en) * | 2015-12-21 | 2018-09-25 | 携程旅游信息技术（上海）有限公司 | Proxy server and its control method and call center's login system |
| CN107483756B (en) * | 2016-06-08 | 2020-09-08 | 华为技术有限公司 | Voice call processing method and system |
| CN107679718B (en) * | 2017-09-19 | 2020-12-22 | 平安科技（深圳）有限公司 | List allocation method, apparatus and computer-readable storage medium |
| CN109842590B (en) * | 2017-11-27 | 2021-12-28 | 中兴通讯股份有限公司 | Processing method and device for survey task and computer readable storage medium |
| CN110121009A (en) * | 2018-02-06 | 2019-08-13 | 北京京东尚科信息技术有限公司 | A kind of method and apparatus of distribution technical ability configuration |
| CN109040491B (en) * | 2018-09-27 | 2021-04-27 | 平安科技（深圳）有限公司 | Hanging-up behavior processing method and device, computer equipment and storage medium |
| CN111325450B (en) * | 2020-01-31 | 2023-11-14 | 携程计算机技术（上海）有限公司 | Customer service automatic borrowing processing method, system, electronic equipment and storage medium |
| CN115514634A (en) * | 2022-09-07 | 2022-12-23 | 上海浪潮云计算服务有限公司 | Cloud center management method and device |
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| US5915012A (en) * | 1997-01-14 | 1999-06-22 | Genesys, Telecommunications Laboratories, Inc. | System and method for operating a plurality of call centers |
| CN101227525B (en) * | 2007-01-18 | 2011-03-16 | 中兴通讯股份有限公司 | Route control method of virtual call centre |
| CN102137197B (en) * | 2010-01-26 | 2014-04-09 | 中国移动通信集团设计院有限公司 | Seat and working method thereof |
| CN102158612A (en) * | 2010-02-11 | 2011-08-17 | 青牛（北京）技术有限公司 | Cloud computing technology-based virtual call center system and operating method thereof |
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