CN103413255A - Evaluating method for civil aviation service data and evaluating system - Google Patents
Evaluating method for civil aviation service data and evaluating system Download PDFInfo
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- CN103413255A CN103413255A CN2013103767932A CN201310376793A CN103413255A CN 103413255 A CN103413255 A CN 103413255A CN 2013103767932 A CN2013103767932 A CN 2013103767932A CN 201310376793 A CN201310376793 A CN 201310376793A CN 103413255 A CN103413255 A CN 103413255A
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Abstract
The invention discloses an evaluating method for civil aviation service data and an evaluating system. The evaluating method comprises the following steps of 1 generating the civil aviation service data, 2 storing the civil aviation service data, 3 conducting statistic judgment and analysis and 4 releasing the data. In the step 1, data of a service evaluating column module of a flight service APP end are received. In the step 2, a storage record is generated by the data according a flight and a user combination, wherein the data are transmitted from the flight service APP end. In the step 3, only when the number of single evaluation target samples stored in a civil aviation service data base is larger than or equal to 30, is statistic analysis conducted on the data samples through the combination of the frequency analysis method, the cross-over analysis method, the weighted summation method and the mean value analysis method. In the step 4, an evaluation result is released to a liquid crystal display to be displayed or sent to a user or a third platform through a communication interface. The evaluating method for the civil aviation service data has the advantages that a real-time communication channel between passengers and civil aviation entities is established in a civil aviation service system, so that communication between the passengers and the civil aviation entities is promoted, and civil aviation service improvement is effectively supervised and urged. The invention further discloses the evaluating system which uses the evaluating method.
Description
Technical field
The present invention relates to civil aviaton's service system, especially relate to a kind of evaluating method towards civil aviaton's service data and evaluating system.
Background technology
Civil aviaton's service refers to that civil aviaton's entity (comprising airline and airport) starts the service of enjoying to the flight terminal procedure from ticket booking the passenger.Comprise the several aspects of service scenario that airport undesired to aerodrome traffic situation, airport lounge's facility situation, in-fight service situation, cabin facility situation and flight time the or airline provide.In current civil aviaton service system, the passenger starts from booking until seize the opportunity terminal procedure, lacks a kind of mode effectively efficiently and airline, airport is linked up, and the service satisfaction that airline, airport provide is fed back.
Prior art is not set up the passage of passenger and civil aviaton's entity communication.The passenger need to can only submit individual opinion to by the reserved customer service hot line of civil aviaton's entity or visitors' book at every turn in civil aviaton's entity feedback opinions such as airline or airport, and may there be too much customer complaint amount in above-mentioned mode and cause the passenger can not the very first time and civil aviaton's entity obtain the communication chance, or civil aviaton's entity is negligent of processing passenger's suggestion because the complaint amount is huge.
Summary of the invention
The present invention, just for the deficiencies in the prior art, provides a kind of evaluating method towards civil aviaton's service data and evaluating system, sets up the communicative channel of a passenger and civil aviaton's entity.
In order to solve the problems of the technologies described above, the technical scheme that the present invention realizes is as follows: a kind of evaluating method towards civil aviaton's service data wherein, comprises the following steps:
(1) generate civil aviaton's service data step: before the passenger participates in civil aviaton's service comment, need in flight AP services P end, registration seize the opportunity record, and upload effective boarding card, after boarding card information was verified and determines effectively, the passenger can enter civil aviaton's service evaluating system and participate in service evaluation and test survey; Service evaluation and test questionnaire content contains the passenger in the whole civil aviaton's entity related in seizing the opportunity process and the service content that they provide, and comprising sets out, and the main cabin on traffic conditions, airport lounge's facility, machine that arrives at the airport is experienced and aerial service.
(2) storage civil aviaton service data step: the data that flight AP services P end is transmitted store in database, according to a flight and record of user's combination producing, the information of a flight comprises: flight number, departure airfield, arrive at the airport, airline and flight time, a record of storage comprises setting out, arrive at the airport service-user satisfaction data, aerial service-user satisfaction data.
(3) statistics discriminatory analysis step: civil aviaton's service data sample of storing is carried out to statistical study according to the standard of design in advance, criterion is: in the name boat service database of storage that and if only if, single evaluating object sample is more than or equal at 30 o'clock, in conjunction with Frequence Analysis method, cross-cut analysis method, weighted sum and average analytic approach, the data sample is carried out to statistical study.
(4) data issuing steps: step (3) statistic analysis result being generated to displaying contents with the form of webpage and generate document provides the user to download to check contrast.
The present invention also provides civil aviaton's service data evaluating system, and wherein, system comprises:
Flight AP services P end service evaluation and test column module, before the passenger participates in civil aviaton's service comment, need in flight AP services P end, registration seize the opportunity record, and upload effective boarding card, after boarding card information was verified and determines effectively, the passenger can enter civil aviaton's service evaluating system and participate in service evaluation and test survey; Service evaluation and test questionnaire content contains the passenger in the whole civil aviaton's entity related in seizing the opportunity process and the service content that they provide, and comprising sets out, and the main cabin on traffic conditions, airport lounge's facility, machine that arrives at the airport is experienced and aerial service.
Civil aviaton's service data memory module, the data that flight AP services P end is transmitted are stored in database, according to a flight and record of user's combination producing, the information of a flight comprises: flight number, departure airfield, arrive at the airport, airline and flight time; A record of storage comprises setting out, arrive at the airport service-user satisfaction data, aerial service-user satisfaction data.
Civil aviaton's service data statistics discriminatory analysis module, its standard according to design is in advance carried out statistical study to civil aviaton's service data sample of storage, criterion is: in civil aviaton's service database of storage that and if only if, single evaluating object sample is more than or equal at 30 o'clock, in conjunction with Frequence Analysis method, cross-cut analysis method, weighted sum and average analytic approach, the data sample is carried out to statistical study.
Civil aviaton's service data release module, it is for statistic analysis result is assigned on liquid crystal display and shown, or transmits the user by communication interface.
A kind of evaluating method towards civil aviaton's service data of the present invention and evaluating system, set up the communicative channel of a passenger and civil aviaton's entity.Civil aviaton service evaluating system is served related content by civil aviaton and is presented in APP service comment column with the form of questionnaire.The user seizes the opportunity at every turn and can carry out every comment operation, the service satisfactory situation that mark provides civil aviaton's entities such as airline and airports according to seizing the opportunity record.Flight AP services P will record the each data of submitting to of passenger, in conjunction with statistical method, data is carried out to statistical study and draws the required various data of civil aviaton's entity.And utilize the WEB technology that the chance of linking up alternately one to one with the user is provided for mechanism of civil aviation organization.
The accompanying drawing explanation
The structured flowchart of a kind of civil aviaton service data evaluating system that Fig. 1 provides for preferred embodiments of the present invention.
Embodiment
In order to make purpose of the present invention, technical scheme and advantage clearer, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not intended to limit the present invention.
A kind of evaluating method towards civil aviaton's service data, is characterized in that, comprises the following steps:
(1) generate civil aviaton's service data step: before the passenger participates in civil aviaton's service comment, need in flight AP services P end, registration seize the opportunity record, and upload effective boarding card, after boarding card information was verified and determines effectively, the passenger can enter civil aviaton's service evaluating system and participate in service evaluation and test survey; Service evaluation and test questionnaire content contains the passenger in the whole civil aviaton's entity related in seizing the opportunity process and the service content that they provide, and comprising sets out, and the main cabin on traffic conditions, airport lounge's facility, machine that arrives at the airport is experienced and aerial service;
(2) storage civil aviaton service data step: the data that flight AP services P end is transmitted store in database, according to a flight and record of user's combination producing, the information of a flight comprises: flight number, departure airfield, arrive at the airport, airline and flight time, a record of storage comprises setting out, arrive at the airport service-user satisfaction data, aerial service-user satisfaction data;
(3) statistics discriminatory analysis step: civil aviaton's service data sample of storing is carried out to statistical study according to the standard of design in advance, criterion is: in civil aviaton's service database of storage that and if only if, single evaluating object sample is more than or equal at 30 o'clock, in conjunction with Frequence Analysis method, cross-cut analysis method, weighted sum and average analytic approach, the data sample is carried out to statistical study
By boat company, to be categorized as example, take out single airline is is effectively evaluated and tested to data summary journal; Data read one by one, evaluate and test the content score according to the user, record gross score.
Calculate the evaluation and test average mark that airline obtains: the summary journal of the gross score of evaluation and test average mark=acquisition/participation evaluation and test.
According to the above-mentioned steps statistical, separate out all evaluation and test average marks that obtain in row airline.
(4) data issuing steps: all evaluation and tests that obtain in row airline of obtaining in step (3) are on average assigned on liquid crystal display and shown, or transmit the user by communication interface.
Refer to Fig. 1, be the structured flowchart of civil aviaton provided by the invention service data evaluating system, system comprises:
Flight AP services P end service evaluation and test column module, before the passenger participates in civil aviaton's service comment, need in flight AP services P end, registration seize the opportunity record, and upload effective boarding card, after boarding card information was verified and determines effectively, the passenger can enter civil aviaton's service evaluating system and participate in service evaluation and test survey; Service evaluation and test questionnaire content contains the passenger in the whole civil aviaton's entity related in seizing the opportunity process and the service content that they provide, and comprising sets out, and the main cabin on traffic conditions, airport lounge's facility, machine that arrives at the airport is experienced and aerial service.
Civil aviaton's service data memory module, the data that flight AP services P end is transmitted are stored in database, according to a flight and record of user's combination producing, the information of a flight comprises: flight number, departure airfield, arrive at the airport, airline and flight time; A record of storage comprises setting out, arrive at the airport service-user satisfaction data, aerial service-user satisfaction data.
Civil aviaton's service data statistics discriminatory analysis module, its standard according to design is in advance carried out statistical study to civil aviaton's service data sample of storage, criterion is: in civil aviaton's service database of storage that and if only if, single evaluating object sample is more than or equal at 30 o'clock, in conjunction with Frequence Analysis method, cross-cut analysis method, weighted sum and average analytic approach, the data sample is carried out to statistical study.
Civil aviaton's service data release module, it provides the user to download to check comparison for statistic analysis result being generated to displaying contents with the form of webpage and generating document.
Civil aviaton serves evaluating method and evaluating system, sets up the communicative channel of a passenger and civil aviaton's entity.Civil aviaton service evaluating system is served related content by civil aviaton and is presented in APP service comment column with the form of questionnaire.The user seizes the opportunity at every turn and can carry out every comment operation, the service satisfactory situation that mark provides civil aviaton's entities such as airline and airports according to seizing the opportunity record.Flight AP services P will record the each data of submitting to of passenger, in conjunction with statistical method, data is carried out to statistical study and draws the required various data of civil aviaton's entity.And issue evaluation result by third-party platform, effectively supervise civil aviaton's entity to modify to service content.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, all any modifications of doing within the spirit and principles in the present invention, be equal to and replace and improvement etc., within all should being included in protection scope of the present invention.
Claims (2)
1. the evaluating method towards civil aviaton's service data, is characterized in that, comprises the following steps:
(1) generate civil aviaton's service data step: before the passenger participates in civil aviaton's service comment, need in flight AP services P end, registration seize the opportunity record, and upload effective boarding card, after boarding card information was verified and determines effectively, the passenger can enter civil aviaton's service evaluating system and participate in service evaluation and test survey; Service evaluation and test questionnaire content contains the passenger in the whole civil aviaton's entity related in seizing the opportunity process and the service content that they provide, and comprising sets out, and the main cabin on traffic conditions, airport lounge's facility, machine that arrives at the airport is experienced and aerial service;
(2) storage civil aviaton service data step: the data that flight AP services P end is transmitted store in database, according to a flight and record of user's combination producing, the information of a flight comprises: flight number, departure airfield, arrive at the airport, airline and flight time, a record of storage comprises setting out, arrive at the airport service-user satisfaction data, aerial service-user satisfaction data;
(3) statistics discriminatory analysis step: civil aviaton's service data sample of storing is carried out to statistical study according to the standard of design in advance, criterion is: in civil aviaton's service database of storage that and if only if, single evaluating object sample is more than or equal at 30 o'clock, in conjunction with Frequence Analysis method, cross-cut analysis method, weighted sum and average analytic approach, the data sample is carried out to statistical study;
(4) data issuing steps: step (3) statistic analysis result being generated to displaying contents with the form of webpage and generate document provides the user to download to check contrast.
2. civil aviaton's service data evaluating system, is characterized in that, system comprises:
Flight AP services P end service evaluation and test column module, before the passenger participates in civil aviaton's service comment, need in flight AP services P end, registration seize the opportunity record, and upload effective boarding card, after boarding card information was verified and determines effectively, the passenger can enter civil aviaton's service evaluating system and participate in service evaluation and test survey; Service evaluation and test questionnaire content contains the passenger in the whole civil aviaton's entity related in seizing the opportunity process and the service content that they provide, and comprising sets out, and the main cabin on traffic conditions, airport lounge's facility, machine that arrives at the airport is experienced and aerial service;
Civil aviaton's service data memory module, the data that flight AP services P end is transmitted are stored in database, according to a flight and record of user's combination producing, the information of a flight comprises: flight number, departure airfield, arrive at the airport, airline and flight time; A record of storage comprises setting out, arrive at the airport service-user satisfaction data, aerial service-user satisfaction data;
Civil aviaton's service data statistics discriminatory analysis module, its standard according to design is in advance carried out statistical study to civil aviaton's service data sample of storage, criterion is: in civil aviaton's service database of storage that and if only if, single evaluating object sample is more than or equal at 30 o'clock, in conjunction with Frequence Analysis method, cross-cut analysis method, weighted sum and average analytic approach, the data sample is carried out to statistical study;
Civil aviaton's service data release module, it checks contrast for form web page generation displaying contents and generation document form, providing the user to download statistic analysis result.
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| CN107730136A (en) * | 2017-10-27 | 2018-02-23 | 中航信移动科技有限公司 | quality evaluating method and device |
| CN108124237A (en) * | 2016-11-30 | 2018-06-05 | Ncr公司 | Noiseless announcement systems and method |
| WO2018133443A1 (en) * | 2017-01-21 | 2018-07-26 | 杜雪 | Comprehensive civil aviation travel platform and method |
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