CN103383679A - Multi-language unified IT operation and maintenance knowledge base implementation method - Google Patents
Multi-language unified IT operation and maintenance knowledge base implementation method Download PDFInfo
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- CN103383679A CN103383679A CN2012101312590A CN201210131259A CN103383679A CN 103383679 A CN103383679 A CN 103383679A CN 2012101312590 A CN2012101312590 A CN 2012101312590A CN 201210131259 A CN201210131259 A CN 201210131259A CN 103383679 A CN103383679 A CN 103383679A
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Abstract
The invention provides a multi-language unified IT operation and maintenance knowledge base implementation method. The method comprises the following steps: saving characters to be translated in a translation database so as to build a pre-translation pool; matching and replacing corresponding characters in a source file by using the characters to be translated in the pre-translation pool so as to obtain a pseudo translation file; completely translating the pseudo translation file through the network and/or the machine to obtain a complete translation file, and saving newly-added translation characters in the complete translation file in the pre-translation pool. The method is suitable for building a multi-language IT operation and maintenance knowledge base management system and realizes automatic translation, the automatic translation function can be unceasingly accumulated and perfected along with upgrading and using of the product, and the translation efficiency and quality between different area versions, different upgrading versions, and different language knowledge records are improved.
Description
Technical field
The present invention relates to IT O﹠M field, particularly multi-lingual unified O﹠M knowledge base implementation method.
Background technology
Along with the deep development of informatization, IT system becomes the critical infrastructures that core business is processed day by day; In order to guarantee the normal operation of network, server, database IT resource, need to safeguard it; Can in time produce alarm and notice to the O﹠M personnel when system's appearance is abnormal, the O﹠M personnel according to alarm to extremely positioning, diagnosis, and complete corresponding attended operation, the accuracy of alarm, real-time and Usefulness Pair guarantee that timely discovery, early warning and the solution of the system failure play vital effect.in order to solve in traditional O﹠M service process, information is isolated, can't share, the fault that the O﹠M personnel always repeat in solution, and because each solution personnel may be different, average like this may be to run into for the first time this fault to everyone, so at every turn in the face of the analysis that all can take much time of a fault, go to seek solution, having wasted the plenty of time analyzes and thinks deeply, greatly reduce solution efficient, while is due to the restriction of hardware condition, fault in-situ is not easy to be undertaken by PC the reference of scheme, this also can extend problem settling time etc. of fault, knowledge in the O﹠M process is precipitated, the knowledge of precipitation is applied, thereby raising efficiency of service, reduction O﹠M cost of serving has improved simultaneously the IT O﹠M Knowledge Management System of customer satisfaction and has arisen at the historic moment.
But along with the scale expanding day of IT system, distributed areas day by day extensively, the O﹠M personnel are on the increase, language difference becomes the key factor of restriction IT O﹠M Knowledge Management System effectiveness performance, not only disposing IT O﹠M Knowledge Management System at country variant needs different language versions, and the multiplication of working along with the upgrading of system itself; And due to the enriching constantly and characteristic of accumulation of knowledge base, the mutual conversion between the different operating language and unified accumulation, call, all existing IT O﹠M Knowledge Management System is had higher requirement.
Summary of the invention
The object of the present invention is to provide a kind of multi-lingual unified IT O﹠M knowledge base implementation method, be applicable to build multi-lingual IT O﹠M knowledge base management system, not only realized translation robotization, realized automatic translation function can be with the upgrading of product and use and constantly accumulation and perfect, reduce and Optimal Development personnel, O﹠M personnel and translator between the information transmission, thereby improve between the version of different regions, between different upgraded version, translation efficiency and quality between the knowledge record of different language.
For achieving the above object, the multi-lingual unified IT O﹠M knowledge management method that provides comprises the steps:
(1) source file is deposited in the step of source code management system;
(2) the pretranslation character is deposited in translation database to set up the step in pretranslation pond;
(3) source file is converted to the format conversion step that form is used in translation;
(4) source file is converted to the switch process that Internet Transmission is used form;
(5) with the pretranslation character in the pretranslation pond, the corresponding character in source file mated and replaces, obtaining the step of pseudo-translated document;
(6) by network and/or the machine, pseudo-translated document is translated fully, obtained complete translated document, the newly-increased translation character in complete translated document is deposited in the step in pretranslation pond;
(7) complete translated document is converted to the step of source code management system unprocessed form used;
(8) the complete translated document of unprocessed form is inserted the step of source code management system.
In described step (3), the gained translation can be the translation storage data that meet TMX with the data of form.
In described step (4), Internet Transmission used can be XML localization data Interchange Format with form.
The translation fully of carrying out in described step (6) can be by calling external service, untranslated character string is sent to external system, and the mode that receives the external system translation result is carried out.
In the method, require developer, O﹠M personnel that source file is prepared according to predetermined format, and include the information of the file of needs translation, the coding of need translated document, the information such as content that need translate.In the method, can adopt the known technologies such as index, fast path algorithm to improve the coupling accuracy and efficiency to the organization and administration in pretranslation pond.
TMX: translation memory exchange (Translation Memory eXchange) is a kind of manufacturer neutrality, open XML standard, is used for translation storage (TM) data that switching computer supplementary translation (CAT) and localization tool create.The purpose of TMX is promotion instrument and/or the translation storage exchanges data of translation between manufacturer, does not lose in this course or data that little loss is important.
XML localization data Interchange Format: be a kind of text of extraction and format specification that carries out the data transmission in a plurality of processing procedures of localization stored.Its ultimate principle is to extract the data relevant to localization from source file, and the data of these needs localizations that extract are carried out localization process, and then with source file in do not need the localization data be merged into the formatted file identical with source file.
Adopt this method, adopt the source code management system in Unified Set, the translation database in Unified Set, between the version of different regions, between different upgraded version, the knowledge record of different language is able to unified management on the backstage; The pretranslation method is all adopted in the multi-lingualization translation of O﹠M Knowledge Management System itself, the translation of knowledge record, treats translated document with the translation character of having stored in translation database and processes, and has reduced the translation amount; Owing to adopting this method to require developer and O﹠M personnel to make source file according to method for normalizing, and be provided with the step of source file being carried out format conversion for taking into account efficient, facilitated the translation page displaying, shielded the character that need not to translate to translator's interference, improved translator's efficient; The more important thing is, adopted the such method in pretranslation pond, the record in the pretranslation pond is along with the upgrading of software, the accumulation of knowledge record, and day by day abundant, thereby improves the translater of pseudo-translated document, until very translation is completed; And the management of content to be translated and Configuration robotization, further improved efficient and quality.
Embodiment
Disclosed all features in this instructions, or the step in disclosed all methods or process except mutually exclusive feature and/or step, all can make up by any way.
the method is from depositing source file in the source code management system, the developer, O﹠M personnel be prepared source file according to predetermined format, prepared source file includes the information of the file of needs translation, need the encoded content of translated document itself, need the content of translation itself, and other information relevant to source code management system, and deposit these source files in the source code management system, be provided with the inspection assembly in the source code management system, the preparation of specification that can whether meet to the format and content of source file source file checks, the source file that meets standard is stored, otherwise report the submitter to revise, the source file that adopts unprocessed form is carried out format conversion, the source file that may adopt different unprocessed forms to write is converted to Internet Transmission with form and translates and use form, and what this example obtained is XML localization data Interchange Format file and the translation that meets TMX storage data, corresponding character in source file after to format conversion mates and replaces with the pretranslation character in the pretranslation pond subsequently, obtains pseudo-translated document, if pseudo-translation is not passed through, again submits to the related personnel to revise to the problem that exists, pseudo-translated document is judged, if pseudo-translated document has been the complete translated document that obtains very to translate, enter the step that complete translated document is converted to the source document form, otherwise, pseudo-translated document is submitted to translator's translation, pseudo-translated document is replenished the process of translation fully of completing, can be that the translator can translate typing on the machine, also can be undertaken by network, with translator's typing in pseudo-translated document still untranslated character replace, obtain complete translated document, and will increase the translation character newly and deposit the pretranslation pond in, when translating for next time, thus, if when identical file is repeated pseudo-translation steps again, just will directly obtain complete translated document, after obtaining complete translated document, be converted into source code management system unprocessed form used and insert the source code management system, complete whole translation process.
In the present embodiment, with the pretranslation character in translation database, the corresponding character in source file is mated and replaces, belong to searching problem of database, can adopt known optimum lookup scheme with the efficient of further raising translation conversion, so, disclosed arbitrary feature in this instructions (comprising any accessory claim, summary) is unless special narration all can be replaced by other equivalences or the alternative features with similar purpose.
Claims (6)
1. multi-lingual unified IT O﹠M knowledge base implementation method, is characterized in that, described method comprises the steps:
(1) source file is deposited in the step of source code management system;
(2) the pretranslation character is deposited in translation database to set up the step in pretranslation pond;
(3) source file is converted to the format conversion step that form is used in translation;
(4) source file is converted to the switch process that Internet Transmission is used form;
(5) with the pretranslation character in the pretranslation pond, the corresponding character in source file mated and replaces, obtaining the step of pseudo-translated document;
(6) by network and/or the machine, pseudo-translated document is translated fully, obtained complete translated document, the newly-increased translation character in complete translated document is deposited in the step in pretranslation pond;
(7) complete translated document is converted to the step of source code management system unprocessed form used;
(8) the complete translated document of unprocessed form is inserted the step of source code management system.
2. multi-lingual unified IT O﹠M knowledge base implementation method according to claim 1, it is characterized in that: in described step (3), the gained translation can be that data are stored in the translation that meets TMX with the data of form.
3. multi-lingual unified IT O﹠M knowledge base implementation method according to claim 1, it is characterized in that: in described step (4), Internet Transmission used can be XML localization data Interchange Format with form.
4. multi-lingual unified IT O﹠M knowledge base implementation method according to claim 1, it is characterized in that: the translation fully of carrying out in described step (6), can be by calling external service, untranslated character string is sent to external system, and the mode that receives the external system translation result be carried out.
5. multi-lingual unified IT O﹠M knowledge base implementation method according to claim 1, is characterized in that: adopt indexing means that the pretranslation character is organized in described step (2).
6. multi-lingual unified IT O﹠M knowledge base implementation method according to claim 1 is characterized in that: adopt fast path to add algorithm to carry out traverse and match to the character to be translated in source file to the pretranslation pond in described step (5).
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103647660A (en) * | 2013-12-05 | 2014-03-19 | 北京华戎京盾科技有限公司 | Intelligent work order customized system flow based on operation and maintenance management |
| CN106250375A (en) * | 2016-08-09 | 2016-12-21 | 北京百度网讯科技有限公司 | Translation processing method and device |
| CN106708809A (en) * | 2016-12-16 | 2017-05-24 | 携程旅游网络技术（上海）有限公司 | Multi-language translation method and system based on templates |
| CN113626288A (en) * | 2021-08-12 | 2021-11-09 | 杭州朗和科技有限公司 | Fault processing method, system, device, storage medium and electronic equipment |
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| CN103647660A (en) * | 2013-12-05 | 2014-03-19 | 北京华戎京盾科技有限公司 | Intelligent work order customized system flow based on operation and maintenance management |
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| CN113626288A (en) * | 2021-08-12 | 2021-11-09 | 杭州朗和科技有限公司 | Fault processing method, system, device, storage medium and electronic equipment |
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Application publication date: 20131106 |