CN103188251A - Method of maintaining computer telephone integration (CTI) interface state of internet protocol (IP) conference service - Google Patents
Method of maintaining computer telephone integration (CTI) interface state of internet protocol (IP) conference service Download PDFInfo
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- CN103188251A CN103188251A CN 201110460652 CN201110460652A CN103188251A CN 103188251 A CN103188251 A CN 103188251A CN 201110460652 CN201110460652 CN 201110460652 CN 201110460652 A CN201110460652 A CN 201110460652A CN 103188251 A CN103188251 A CN 103188251A
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Abstract
The invention discloses a method of maintaining a computer telephone integration (CTI) interface state of an internet protocol (IP) conference service. Conference room state information stored by the conference service CTI interface is updated according to events sent by a user, the user can send the events such as conference room building, conference participation, calling, off-hook, ringing and conference quitting to the conference service CTI interface, the conference service CTI interface can update the conference room state stored by the conference service CTI interface to shift among an empty state, a calling original state, a called original state, a ringing state, a disconnection state, a ring-back state and a communicating state. The connection of conference participation of the user comprises a calling direction connection and a called direction connection. The conference service CTI interface correspondingly stores and updates a calling direction conference room state and a called direction conference room state, and even the user is in different service system networks, the method of maintaining the CTI interface state of the IP conference service can be conveniently applied to the IP conference service without buying the CTI interface and saves costs.
Description
Technical field
The present invention relates to a kind of method of safeguarding meeting room state in the conferencing over ip business, particularly relate to a kind of the maintenance by the CTI interface and the method for the CTI Interface status of conferencing over ip business belong to the CTI technical field.
Background technology
Along with the develop rapidly of telecommunication technology and improving constantly of computer process ability, the CTI technology of merges telecommunication technology and computer technology has also obtained fast-developing and has used.The CTI technology develops into " computer telecommunication is integrated " (Computer Telecommunication Integration) from traditional " computer telephone integration " (Computer Telephony Integration), be that the CTI technology not only will be handled traditional call voice, also to realize the seamless fusion to multi-medium datas such as audio frequency, videos, thereby the enhancing communication capacity improves level of customer service.
Soft switch is the core technology of next-generation packet network, and the development of Softswitch technology more CTI interfacing has brought application widely.It is independent of transmission network, can handle and call out control, and all business of legacy circuit-switched machine not only can be provided, and business such as Email, short message can also be provided.Owing to possess flexible configuration, professional expand advantages such as convenient, with low cost, application demand based on soft switch and CTI interfacing is more and more wider, and the IPPBX system on this technical foundation, system of IP call center, IP dispatching patcher etc. are more and more universal in life.
In the VOIP system, the conferencing over ip business is an extremely important and representative business.Voip session not only can reduce customer resources input, easy to use, has also avoided the various places because personnel distribute and the problem of absent on-the-spot meeting.To on an IP server, provide the conferencing over ip business according to different industry requirements, just need the simple clear and definite CTI interface of a cover to come the maintenance call state of a control.
Popular CTI interface is provided by PBX manufacturer or CTI technology application vendor mostly at present, because the difference of the traffic performance of paying close attention to separately, the emphasis in the CTI realization is also different.Though agreement such as CSTA, SCAI is comparative maturity but its essence or PBX, lay particular emphasis on the solution of circuit switching exchange, exploitation and expansion for IP value-added service in the soft switch still have difficulties.If enterprise has developed the soft-switch platform of a cover oneself, but buy existing C TI interface, then client's license fee of CTI interface costliness will additionally increase entreprise cost, thereby greatly reduce the advantage of soft switch on price.
Summary of the invention
In view of the foregoing, the object of the present invention is to provide a kind of method of safeguarding the CTI Interface status of conferencing over ip business, even the user is in the different operation system networks, also can safeguard the various states of meeting room in the conferencing over ip business by the CTI interface, to use the conferencing over ip business easily, and use method of the present invention to need not to buy again existing C TI interface, can save cost.
For achieving the above object, the present invention is by the following technical solutions:
A kind of method of safeguarding the CTI Interface status of conferencing over ip business, convention business CTI interface is according to the meeting room state information of its storage of event update of user's transmission.
Further:
The user sends the establishment meeting room event of creating meeting room information of carrying to described convention business CTI interface, after described convention business CTI interface is received this establishment meeting room event, generate a meeting room number, and be the corresponding memory headroom of this meeting room number assignment, this corresponding memory headroom is used for depositing the state information of the corresponding meeting room of this meeting room number.
The annexation that the user participates in a conference comprises that the calling party is to connecting with the callee to being connected.
The user sends to described convention business CTI interface and carries the adding meeting event that adds conferencing information, and described convention business CTI interface is received this adding meeting event, creates this user's described calling party to connection.
The user sends the call event that carries call information to described convention business CTI interface, and described convention business CTI interface is received this call event, creates this user's described callee to connection.
The user sends the ring event of carrying ringing information to described convention business CTI interface, and described convention business CTI interface is received this ring event, upgrades described meeting room state information.
The user sends the off-hook event of carrying off-hook information to described convention business CTI interface, and described convention business CTI interface is received this off-hook event, upgrades described meeting room state information.
The user sends to described convention business CTI interface and carries the meeting event that withdraws from that withdraws from conferencing information, and described convention business CTI interface receives that this withdraws from meeting event, upgrades described meeting room state information.
The user sends to described convention business CTI interface and carries the onhook event of on-hook information, and described convention business CTI interface is received this onhook event, upgrades described meeting room state information.
The user sends to described convention business CTI interface and carries the release meeting room event that discharges meeting room information, and described convention business CTI interface is received this release meeting room event, discharges described memory headroom, and deletes described meeting room number.
The type of described meeting room state comprises dummy status, caller initial condition, called initial condition, ringing condition, off-state, ring-back state and connected state.
Described memory headroom is divided into caller memory headroom and called memory headroom, this caller internal memory direction is used for depositing described calling party to the described meeting room state information that connects, and described called memory headroom is used for depositing described callee to the described meeting room state information that connects.
The invention has the advantages that:
1) utilizes method of the present invention, even the user is in the different operation system networks, also can safeguard the various states of meeting room in the conferencing over ip business by convention business CTI interface, to use the conferencing over ip business easily, be that subscription client need not to be concerned about protocol type, the implementation in the different system bottom and handles details, only by sending the various states that event message just can be safeguarded meeting room to convention business CTI interface;
2) can expand the conferencing over ip business function according to actual needs, and expansion is very convenient;
3) need not additionally to buy existing C TI interface, just can use the conferencing over ip business easily, saved great amount of cost.
Description of drawings
Fig. 1 is the position view of convention business CTI interface among the present invention;
Fig. 2 is the state transition diagram of meeting room among the present invention;
Fig. 3 to Figure 14 is a specific embodiment schematic diagram of the present invention.
Embodiment
The present invention is further detailed explanation below in conjunction with drawings and Examples.
Fig. 1 is the position view of convention business CTI interface among the present invention.As shown in the figure, applications client 1 can communicate by letter to realize to create by convention business CTI interface 2 and IP server 3, the deletion meeting room, add, withdraw from meeting room, in meeting room, carry out meeting etc., convention business CTI interface 2 is according to the meeting room state information of its storage of event update of user's transmission, this meeting room state information comprises user's connection state information etc., and applications client 1 also can demonstrate meeting room and conference participation state of user information by relevant meeting room client software.
Wherein, applications client 1 can be the different VOIP systems of applied business such as IP call center, IP dispatching patcher, even the protocol type of different business systems bottom, implementation and processing details are inequality, applications client 1 also can be used the conferencing over ip business easily by convention business CTI interface, and can supervise the state of safeguarding meeting room immediately by this convention business CTI interface, and need not concrete processing method of being concerned about system bottom etc.
Fig. 2 is the state transition diagram of meeting room among the present invention.As shown in the figure, in the whole process of user's conference participation, the state of meeting room can move between dummy status, caller initial condition, called initial condition, ringing condition, off-state, ring-back state and connected state, and these seven kinds of connection status have demonstrated meeting from beginning to be established to the whole process of disconnection.Being defined as follows of seven kinds of connection status:
| State | Definition |
| Dummy status | State before the call setup |
| The caller initial condition | The calling party sends the state that connects when setting up request of calling out |
| Called initial condition | The callee receives the state that connects when setting up request of calling out |
| Ringing condition | Callee's call accepted connects the request of foundation, the state of terminal ring |
| The ring-back state | The calling party receives the state of far-end backward signalling |
| Connected state | Connect the state of connecting |
| Off-state | Local terminal connects deleted state |
The annexation that each user participates in a conference comprises that the calling party is to connecting with the callee to being connected.For example, when user A dialed meeting room C, calling party's local terminal in connect was user A, and far-end is meeting room C, closure be the calling party to; And the callee in connect, local terminal is meeting room C, far-end is user A, closure be the callee to.
Fig. 3 to Figure 14 is a specific embodiment of the present invention.As shown in the figure, in the present embodiment, user A and user B can realize creating by convention business CTI interface, the deletion meeting room, add, withdraw from meeting room, carry out meeting etc. in the meeting room, the various state informations of meeting room in the event message updating maintenance that convention business CTI interface sends according to the user.Device A shown in the figure is represented the number of user A, and equipment B is represented the number of user B, and calling A represents the calling between user A and the meeting room, and calling B represents the calling between user B and the meeting room.
When user's desire uses conferencing over ip professional, at first need to create a meeting room, at this moment, the user just sends the establishment meeting room event that the carrier creates meeting room information to convention business CTI interface, after convention business CTI interface is received this establishment meeting room event, generate a meeting room number, and be the corresponding memory headroom of this meeting room number assignment, this corresponding memory headroom internal memory is placed with the state information of the corresponding meeting room of this meeting room number, comprises type of service, connection status, closure etc.Because the annexation that the user participates in a conference comprises that the calling party is to connecting with the callee to being connected, so further meeting chamber state is divided into the calling party to meeting room state and callee to the meeting room state, corresponding, to be divided into caller memory headroom and called memory headroom for the memory headroom that meeting room distributes, and according to the number of users that participates in a conference, for the memory headroom that meeting room distributes can be deposited each participant's caller meeting room state information and called meeting room state information.
After meeting room created, user A and user B can add this meeting room and carry out meeting.
Below please in the lump in conjunction with Fig. 2.As shown in Figure 3, user A sends to convention business CTI interface and carries the adding meeting event that adds conferencing information, convention business CTI interface is received this adding meeting event, create the calling party of user A to connection, be specially: in the memory headroom of this meeting room correspondence, mark off about device A and the resource of calling out A, be called caller memory headroom A, and the type of service of depositing user A in this caller memory headroom A is meeting, connection status is that caller is initial, closure be the calling party to etc.; At this moment, the calling party of user A migrates to the caller initial condition to the meeting room state by dummy status, as the 2-1 among Fig. 2.
As shown in Figure 4, user B sends to convention business CTI interface and adds meeting event, convention business CTI interface is received this adding meeting event, create the calling party of user B to connection, be specially: in the memory headroom of this meeting room correspondence, further mark off about equipment B and the resource of calling out B, be called caller memory headroom B, and the type of service of depositing user B in this caller memory headroom B is meeting, connection status is that caller is initial, closure be the calling party to etc.; At this moment, the calling party of user B migrates to the caller initial condition to the meeting room state by dummy status.
As shown in Figure 5, user A sends the call event that carries call information to convention business CTI interface, convention business CTI interface is received this call event, create the callee of user A to connection, be specially: further mark off the resource about meeting room and calling A in the memory headroom of this meeting room correspondence, be called called memory headroom A, the type of service of depositing user A in called memory headroom A is meeting, connection status is called initial, closure be the callee to; At this moment, the callee of user A migrates to called initial condition to the meeting room state by dummy status, as the 2-2 among Fig. 2.
As shown in Figure 6, user B sends call event to convention business CTI interface, convention business CTI interface is received this call event, create the callee of user B to connection, be specially: further mark off the resource about meeting room and calling B in the memory headroom of this meeting room correspondence, be called called memory headroom B, the type of service of depositing user B in called memory headroom B is meeting, connection status is called initial, closure be the callee to; At this moment, the callee of user B migrates to called initial condition to the meeting room state by dummy status.
As shown in Figure 7, user A sends the ring event to convention business CTI interface, convention business CTI interface is received this ring event, upgrade the state of meeting room, be specially: the connection status among the caller memory headroom A is updated to the far-end ring, the connection status among the called memory headroom A is updated to ring; At this moment, the calling party of user A migrates to the ring-back state to the meeting room state by the caller initial condition, and as the 2-3 among Fig. 2, the callee migrates to ringing condition to the meeting room state by called initial condition, as the 2-4 among Fig. 2.
As shown in Figure 8, user B sends the ring event to convention business CTI interface, convention business CTI interface is received this ring event, upgrade the state of meeting room, be specially: the connection status among the caller memory headroom B is updated to the far-end ring, the connection status among the called memory headroom B is updated to ring; At this moment, the calling party of user B migrates to the ring-back state to the meeting room state by the caller initial condition, and the callee migrates to ringing condition to the meeting room state by called initial condition.
As shown in Figure 9, user A off-hook sends the off-hook event of carrying off-hook information to convention business CTI interface, and convention business CTI interface is received this off-hook event, upgrade the meeting room state, be specially: the connection status among caller memory headroom A and the called memory headroom A is updated to connection; At this moment, the calling party of user A to meeting room state and callee to meeting room state transition to connected state, as the 2-5 among Fig. 2 and 2-6, user A successfully adds meeting room.
As shown in figure 10, user B off-hook sends off-hook event to convention business CTI interface, and convention business CTI interface is received this off-hook event, upgrades the meeting room state, is specially: the connection status among caller memory headroom B and the called memory headroom B is updated to connection; At this moment, the calling party of user B to meeting room state and callee to meeting room state transition to connected state, user B successfully adds meeting room.
After this, user A and user B just can carry out meeting in meeting room.When user A and user B wanted to withdraw from meeting, processing procedure was as follows:
As shown in figure 11, user A sends to convention business CTI interface and carries the meeting event that withdraws from that withdraws from conferencing information, convention business CTI interface receives that this withdraws from meeting event, upgrade the meeting room state, be specially: the type of service among caller memory headroom A and the called memory headroom A is updated to withdraws from meeting.
As shown in figure 12, user B sends to convention business CTI interface and withdraws from meeting event, convention business CTI interface receives that this withdraws from meeting event, upgrades the meeting room state, is specially: the type of service among caller memory headroom B and the called memory headroom B is updated to withdraws from meeting.
As shown in figure 13, user A on-hook is carried the onhook event of on-hook information to the transmission of convention business CTI interface, and convention business CTI interface is received this onhook event, upgrade the meeting room state, be specially: the connection status among caller memory headroom A and the called memory headroom A is updated to disconnection connects; At this moment, the calling party of user A migrates to off-state to meeting room state transition by connected state to meeting room state and callee, as the 2-7 among Fig. 2.
As shown in figure 14, user B on-hook sends onhook event to convention business CTI interface, and convention business CTI interface is received this onhook event, upgrade the meeting room state, be specially: the connection status among caller memory headroom B and the called memory headroom B is updated to disconnection connects; At this moment, the calling party of user B migrates to off-state to meeting room state transition by connected state to meeting room state and callee.
After meeting adjourned, user's desire deletion meeting room just sends to convention business CTI interface and carries the release meeting room event that discharges meeting room information, and convention business CTI interface is received this release meeting room event, discharge the memory headroom of meeting room correspondence, and the meeting room number of deletion meeting room correspondence.
In addition, the meeting room state also can migrate to dummy status by off-state, the event that sends according to the user migrates to ringing condition by dummy status, the calling party migrates to off-state to the meeting room state by the caller initial condition, by ring-back state transition to off-state, the callee migrates to off-state to the meeting room state by called initial condition, migrates to off-state by ringing condition, as the 2-8 among Fig. 2.
The above creates meeting room event, add meeting event, call event, off-hook event, ring event, withdraw from meeting event and onhook event is the event message that is applicable to the CTI interface, and those event messages are carrying the information of creating meeting room, adding meeting, calling, off-hook, ring, withdrawing from meeting and on-hook respectively.Above event type is only for illustrating, but not is used for restriction the present invention, can expand as required in the practical application.
The present invention sends dissimilar event messages by the user to convention business CTI interface, convention business CTI interface is safeguarded the state information of meeting room according to those event message immediate updatings, and the user also can safeguard the state of meeting room by relevant meeting room client software supervision.Utilize the present invention, also can use the conferencing over ip business without restriction even the user is in the different operation system networks, be user's favorable service of providing convenience; And utilize user of the present invention to need not additionally to buy existing C TI interface again, saved great amount of cost.
The above is preferred embodiment of the present invention and the know-why used thereof; for a person skilled in the art; under the situation that does not deviate from the spirit and scope of the present invention; any based on apparent changes such as the equivalent transformation on the technical solution of the present invention basis, simple replacements, all belong within the protection range of the present invention.
Claims (12)
1. a method of safeguarding the CTI Interface status of conferencing over ip business is characterized in that, convention business CTI interface is according to the meeting room state information of its storage of event update of user's transmission.
2. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 1, it is characterized in that, the user sends the establishment meeting room event of creating meeting room information of carrying to described convention business CTI interface, after described convention business CTI interface is received this establishment meeting room event, generate a meeting room number, and be the corresponding memory headroom of this meeting room number assignment, this corresponding memory headroom is used for depositing the state information of the corresponding meeting room of this meeting room number.
3. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 2 is characterized in that, the annexation that the user participates in a conference comprises that the calling party is to connecting with the callee to being connected.
4. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 3, it is characterized in that, the user sends to described convention business CTI interface and carries the adding meeting event that adds conferencing information, described convention business CTI interface is received this adding meeting event, creates this user's described calling party to connection.
5. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 4, it is characterized in that, the user sends the call event that carries call information to described convention business CTI interface, described convention business CTI interface is received this call event, creates this user's described callee to connection.
6. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 5, it is characterized in that, the user sends the ring event of carrying ringing information to described convention business CTI interface, and described convention business CTI interface is received this ring event, upgrades described meeting room state information.
7. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 6, it is characterized in that, the user sends the off-hook event of carrying off-hook information to described convention business CTI interface, and described convention business CTI interface is received this off-hook event, upgrades described meeting room state information.
8. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 7, it is characterized in that, the user sends to described convention business CTI interface and carries the meeting event that withdraws from that withdraws from conferencing information, described convention business CTI interface receives that this withdraws from meeting event, upgrades described meeting room state information.
9. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 8, it is characterized in that, the user sends to described convention business CTI interface and carries the onhook event of on-hook information, and described convention business CTI interface is received this onhook event, upgrades described meeting room state information.
10. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 9, it is characterized in that, the user sends the release meeting room event that discharges meeting room information of carrying to described convention business CTI interface, described convention business CTI interface is received this release meeting room event, discharge described memory headroom, and delete described meeting room number.
11. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 1, it is characterized in that the type of described meeting room state comprises dummy status, caller initial condition, called initial condition, ringing condition, off-state, ring-back state and connected state.
12. the method for safeguarding the CTI Interface status of conferencing over ip business as claimed in claim 3, it is characterized in that, described memory headroom is divided into caller memory headroom and called memory headroom, this caller internal memory direction is used for depositing described calling party to the described meeting room state information that connects, and described called memory headroom is used for depositing described callee to the described meeting room state information that connects.
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| CN 201110460652 CN103188251A (en) | 2011-12-31 | 2011-12-31 | Method of maintaining computer telephone integration (CTI) interface state of internet protocol (IP) conference service |
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| CN 201110460652 CN103188251A (en) | 2011-12-31 | 2011-12-31 | Method of maintaining computer telephone integration (CTI) interface state of internet protocol (IP) conference service |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107508752A (en) * | 2017-09-30 | 2017-12-22 | 福建星网智慧软件有限公司 | It is a kind of that call method is merged based on wechat enterprise number and IPPBX enterprise |
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2011
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107508752A (en) * | 2017-09-30 | 2017-12-22 | 福建星网智慧软件有限公司 | It is a kind of that call method is merged based on wechat enterprise number and IPPBX enterprise |
| CN107508752B (en) * | 2017-09-30 | 2020-01-17 | 福建星网智慧软件有限公司 | Enterprise converged call method based on WeChat enterprise number and IPPBX |
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Application publication date: 20130703 |