CN103155606A

CN103155606A - Dynamic call routing for real-time handling of inbound voice calls on mobile phones

Info

Publication number: CN103155606A
Application number: CN2011800324255A
Authority: CN
Inventors: E.储
Original assignee: Skype Ireland Technologies Holdings
Current assignee: Skype Ireland Technologies Holdings
Priority date: 2010-06-28
Filing date: 2011-06-28
Publication date: 2013-06-12
Anticipated expiration: 2031-06-28
Also published as: CN103155606B; EP2572523A1; WO2012001016A1

Abstract

A method for handling an inbound call being received at a time by a mobile phone, the method comprising: making available, to be chosen by a user of the mobile phone at the time the inbound call is received at the mobile phone, an option to accept the inbound call at the mobile phone, and one or more other options to determine how the call is handled; and handling the inbound call as determined by the option chosen by the user. The one or more other options may comprise: sending a calling party to voicemail, providing a fax receiving service, routing the call to a conference bridge, routing the call to another telephone number, routing the call to a switchboard operator, and/or routing the call to a VoIP or instant messaging address. Applications may be made available to the user to provide different ones of the one or more options.

Description

Be used for processing in real time the dynamic calling route of inbound audio call on mobile phone

Summary of the invention

The method, computer system, computer program, phone application and the user interface that are used for managing mobile phone user's inbound calling when receiving call.It provides to the mobile phone user only has just available function of landline telephone user, as " title of caller identification (caller ID with name) ".It also provides disabled function on current mobile phone, if as accept fax, dial office, family or other phone when wanting to reply calling on another phone for a great number of people's Conference Calling mobile phone user or such as VoIP(Voice over IP such as computers) carry out mobile calls on client.It also makes the recipient of call can determine in real time how to process incoming call-forward available any other option of recipient that office or family phone, assistant, answering system, facsimile machine, calling stop message, VoIP client, instant courier's client, conference call system or call to.This not only is provided to call recipient and the ability of call routing and filter is set before call accepted, what is done or the mobile phone incoming call is routed to ability where but also decide based on following factor when being provided at call accepted: the position of call recipient, the time in one day, the access to other telephone system, availability, to the access of the method for the calling of selecting how to process acceptance and the type of call of acceptance.Select the method for how call accepted to include but not limited to SMS text message, WAP(WAP (wireless access protocol)), any IP(Internet Protocol) connect and voice command.

summarized the option list that the user can select in other narration of this paper, and this option list can comprise and answering the call, rejection is called out, calling is sent to voice mail, stop calling, selection is routed to other telephone number or the telephony endpoint of any number, as IP phone, IP client (for example, Skype, MSM Messenger, Office Communicator, SIP client etc.), play customization or predefined message, the tinkle of bells or ring-back tone, song, interactive voice response (IVP) system or any other voice, the user wants information receiving and transmitting or market demand that inbound call routing is arrived.The unique aspect of this method be when receive when calling out the user can real-time selection how routing call and be not limited to now on mobile phone available tradition and reply and rejection (sending to voice mail) option.Therefore, can create and the quantity of application, feature and the function that can be utilized by the user is almost unlimited.

In addition, this makes " application shop " can collect and sell individual and the third party that the user can browse, selects, buys and be used for to process their inbound call to use.These options and feature can be used and use any operator by any user of any hand-held device, and be irrelevant with the provider of telephone service because this service can be used to process any inbound calling.

General introduction

Specific embodiment relates generally to wireless communication system, relate in particular to the recipient who makes audio call can be when receiving inbound call out real-time selection how to process the system of this calling.Specific embodiment can use the cloud telephone service, and the cloud telephone service is the communication service that resides in the service provider's that this cloud telephone service is provided trustship equipment.The cloud telephone service can provide and call out transfer, also dials in an orderly manner a plurality of phones simultaneously, be bridged to traditional PSTN (PSTN) end points and VoIP or instant courier's voice client, two-way SMS relaying, group's information receiving and transmitting, fax, Conference Calling and other service relevant with phone.

The cellular telephone communication service to the user facility that can be at any time receives call on wireless device is provided and with their location independent.Yet inbound calling must be answered or be sent to voice mail.In addition, if the wireless device of call recipient not with caller's telephone number and name storage in the address book of this wireless device, the wireless device of this call recipient be can not determine caller's information so, as title or address, because mobile telephone network only sends caller's telephone number and do not send caller's title to this wireless device.Thereby call recipient only has and answers this and call out to find that whom the caller is or the caller sent to voice mail and wish that the caller stays the option with the message of title and reason for call.These limited options cause call recipient must answer this phone, find that just this caller is that Telemarketer, receipt on account people or this recipient do not think to speak with it or waste their limited voice plan other calling party of a few minutes thereon.Other not satisfied option is to voice mail with call placement, the called party finds just that afterwards this calling party is the calling that be answered really, for example, want to determine the express company of called party position or from the Very Important Person that is different from the telephone number in the wireless device address book that is stored in the called party.If calling party does not stay message, so in the situation that this number of not callback, the called party can not easily determine the identity of calling party.What is worse, in the situation that the telephone number of calling party needs individual that extension set sends this calling with arrival (for example, when the telephone number of calling party is if that the 1-800 free code of major company or calling party are to dial extra extension number with the calling of the company with private branch exchange system (Private Branch Exchange) or virtual PBX that arrives the unique individual from needs), the called party is the call of answering call side easily.

Therefore, solution needs the called party to know the title of calling party and called party can determine whether be connected to calling party before calling party is hung up.According to the essence of calling party and calling, the called party can also select calling party is sent to voice mail, fax reception service, meeting bridge or another telephone number, as land-line or administrative assistant or the operator of company.This makes the called party called-number not only can be used for normal telephone and calls out call features in addition, but also can be used in other service that the called party selects.Specific embodiment allows the called party to select how to process when receiving inbound calling and this inbound calling of route.

Functional description

Specific embodiment can service condition Call Forwarding (Conditional Call Forwarding, CCF), if CCF makes the called party can be when receiving inbound calling and called party and be not familiar with the telephone number that is presented at the calling party on phone or called party and want to select will this inbound call to be routed to different phones or service, be equal to icon on " end " on pointing telephone or " rejection " button or call screen.Click " end " or " rejection " and will stop the ring of called party's phone, and change CCF telephone number, address or the service of routing the call to into.

Specific embodiment arranges the CCF number to the address that offers called party's telephone number or IP access by service or product but (as the Session Initiation Protocol address, for example voicemail@mobilecarrier.com).This CCF number can be to provide single telephone number or the address to a plurality of clients of this service, or what again provided by the provider of this service or product is unique telephone number or address to each client.When the CCF number that is provided by service was provided in inbound calling, this inbound calling was routed to the server of present embodiment to process this calling.Can use agreement, as Session Initiation Protocol, H.323, Media Gateway Control Protocol, PacketCable ^TMOther the proprietary or non-proprietary method of calling that perhaps is used for this server receives as Time Division Multiplexing VoIP together with the call information of this calling and the telephone number that comprises the caller, called party's telephone number or dialled digits and CCF telephone number.For example, the present embodiment can be to have relevant direct inward dialing associated with it (Direct Inward Dial, DID) Asterisk of number, SER, Kamailio, OpenSER, FreeSwitch or other VoIP route, signaling and application server (be this paper purpose, be referred to as server or the service of embodiment).This CCF number can be programmed on called party's phone, transfers to all are busy and calling that do not reply the DID that routes the call to the VoIP server.This CCF can provide the customer support of the operator of service to be arranged on each mobile phone to the called party by calling out.Some mobile-phone carriers can also make the client that calling is set on called party's phone by themselves or the forward preference arranges CCF.Utilize some operators, the called party also has dial special dial codes in order to the option of CCF is set on themselves phone.Some examples of dial codes are set at this CCF that provides some U.S. operator.They may along with the time changes, still can obtain by the customer service of calling out each operator.

Alltel * 7＜CCF number〉[then click and send/call out]

AT﹠amp; T * 004*＜CCF number〉# [then click and send/call out]

Cellular South * 76＜CCF number〉[then click and send/call out]

Cincinnati Bell * 004*＜CCF number〉# [then click and send/call out]

Cox Digital Phone * 92＜CCF number〉[then click and send/call out]

Cricket * 74＜CCF number〉[then click and send/call out]

MetroPCS * 74＜CCF number〉[then click and send/call out]

Sprint * 28＜CCF number〉[then click and send/call out]

T-Mobile * 004*＜CCF number〉# [then click and send/call out]

Alternate T-Mobile * 004*＜CCF number〉* ll# [then click and send/call out]

US Cellular * 74＜CCF number〉[then click and send/call out]

Verizon * 7＜CCF number〉[then click and send/call out]

Noting, is more than to be forwarded to the CCF of telephone number CCF service via the telephone number that is associated with the CCF server.This alternative is comprised by using the VoIP address of CCF service, and for example ccf@sip.3jam.com or route the call to other VoIP identifier of corresponding CCF service, be forwarded to the CCF service via VoIP.

When the call of server reception of inbound, server is by the client's configuration information in the information database of searching server and follow the service logic algorithm to determine that whether called party's telephone number is the qualified telephone number of the service that provides.If not to be this service qualified or the telephone number of regulation for called party's telephone number, make the called party play a message.This message can advertisement should service, notification call person called party can not receiving voicemail, perhaps the supplier of this service any other message of thinking fit.Alternatively, this service provider can allow the caller to stay speech message.Can also notify the called party by call manually or automatically or the text message initiated by the service provider, to call out to called party's notification call person, and provide the relevant information that how to obtain to serve or listen to the voice mail message that is stayed by the caller, if this speech message exists.

If determine that by the client's configuration information in the information database of searching server and service logic algorithm called party's telephone number is the qualified telephone number that this service provides, this service can be play the bell sound to calling party, so that the call of called party's phone is dialed in simulation.Alternatively, this service can be play message to calling party, is locating the called party with the notification call Founder.This message can also indicate calling party to press numeral on the phone of calling party, in order to stay immediately message, with add-on conference all, perhaps press another numeral to send fax by next different digital, then begin to play the bell sound and dialing called party's phone to represent this system.Based on one group of configurable option being determined by the called party before sending calling the call direction called party, can there be many different options to present to calling party.This is served embodiment and can also be implemented as and make calling party to select this option based on saying option, and this service can be carried out speech recognition to explain this caller's selection.Answer this calling or specify when action the caller waits called party, the inbound call leg (leg) of this calling on server will be waited for the notified next action that will carry out this inbound calling.During this period, when calling party was listened to message, ring-back tone or advertisement, this server also can listen to detect fax tone or from other digital request of calling party.For example, if Asterisk 1.6 servers be used as a part that this service implements so yes option or another fax services in NVFaxDetect, NVBackgroundDetect, Asterisk ' faxdetect=sip.conf can be used to detect fax under this background.The server that is called by inbound call leg can arrange delegation or the memory location for the unique database of this caller, called party or inbound calling, and for this action poll (for example, inquiring about this database row or memory location).Called party's response will comprise and utilize this user to upgrade the information of this database or memory location for the action of this concrete calling party, called party or calling.This server can also be waited for the notice by the reporting system of the service of SUBSCRIBE-NOTIFY type or anomaly-based, as administrator interface or command line interface (Command Line Interface, CLI).In the situation that Asterisk server, this server can use Asterisk gateway interface (AGI) script polling data storehouse, to call DATABASE GET order, check whether the called party responds with the action of expecting, the inbound action that is perhaps received by this server can be called out Asterisk administrator interface (AMI) or to the CLI order of Asterisk server, just to wait for that to current the call of called party's action carries out this expectation action.

when the options menu of calling party and bell sound are presented to calling party, by (for example serving in the public or special-purpose service of searching and database such as Calling NAMe (CNAM), from http://www.asteriskcnam.com, http://www.cnam.info, http://www. voipcnam.com or http://wholesale.metrostat.net), local exchange route guide (Local Exchange Routing Guide, LERG) (for example, from http://telcodata. us), white page (for example, http://www.whitepages.com), country, area or other reverse online address book of searching database or called party or selection add to share in their the online address book of client of the available corporate service of client of data with other user searches for, the server of this service carries out caller ID title and address or location lookup to the telephone number of calling party simultaneously.This search carry out after, by pushing away or pull mechanism (pull or push mechanism), as SMS text message, sending out notice, the long poll of HTTP, HTML5 notice, perhaps pass through called party's phone to the server request caller's of this service information, the information with the caller is transmitted back to the called party subsequently.

Then, the relevant caller's that position-based database, photo, social media overview etc. are retrieved information as the position of title, calling party telephone number or caller's actual geographic position, is shown to the called party on called party's phone.This information also can be used to select how to process the option of the call of current this calling party of shelving (on hold) on the server of this service with this caller.These options can comprise that replying this call, request call person stays voice mail message, plays fax tones, stop caller's telephone number and play to this caller and call out any other service or the telephone number that stops message, routes the call to one of a plurality of telephone numbers that arranged in advance by the caller, routes the call to the operator of company or determined by the called party before this calling to the caller.In the situation that the called party does not have the telephone number of setting as the option of this calling of route before can inputting, above-mentioned option can comprise that also the request called party provides input as the response to this service.

Then, for selected option is sent to this service, the called party can be provided by URL(uniform resource locator) (URL) or Uniform Resource Identifier (URI) link that provides in the option list that is shown to the called party.The Web server that receives this URL or URI will this unique ID, the combination of the data parameters of caller, called number or this URL or URI with should inbound call coupling, and renewal is for the action of this inbound call request.An example is that server is based on call number being carried out base62 coding (a-z A-Z 0-9), 62*62(0-9 a-z A-Z) the 2 random hash of character of combination, the phone that URL action is sent to the caller is preventing from attempting guesing out the random malice abuse of the each side of this URL/URI, and a character represents this action (62 possible action 0-9 a-z A-Z).The called party can also use the native application on this phone or utilize selected option to be arranged on application response on this phone in this SMS or MMS message, sending out notice or other action request.The telephone number that this response does not have before can comprising in the first letter, option list of the numeral that represents this option or character, this option, at unique ID of the inbound calling of waiting on server or make this server can be with this user's expectation action and the data combination of the inbound call matches of waiting on this server.This SMS text message response or can also be based on the nearest calling of dialing called party number of waiting on this server or based on caller number but not unique ID of this calling upgrades the calling action of inbound calling based on the click of Internet Protocol (IP) on URL or URI.This can cause the potential coupling more than expectation action in a calling, but the low probability of conflict occurs, and adds and detects and stop the violence request, can be enough to make this scheme practical.This server receives this action notice, and notify the inbound branch road of the calling party on this server by updated stored device or database location, this inbound call leg poll each second once (perhaps with this service or before in called party's service preferences by assignable other cycle of called party), perhaps notify inbound call leg by writing to it via keeper's port, the order line of this server or some other methods of calling this inbound call leg, carry out subsequent action with the response based on the called party.

If called party's response is to reply this calling, when it was routed to the server of this service, based on the number information that the quilt of following this inbound calling is dialed, the calling of calling party was routed the telephone number of getting back to the called party.If called party's response is that calling party is sent to voice mail, play the voicemail greeting language to calling party, be the ability that stays voice mail message subsequently.This voicemail greeting language or system can also detect fax CalliNG(CNG) tone.The CNG tone is when a facsimile machine is called out another facsimile machine, by the tone of last facsimile machine transmission.The tone of half second repeated once in every 3.5 seconds, continued about 45 seconds.If server detects the CNG tone, server will be initiated fax with calling party and be received session.If called party's response is to play fax tones to the caller, server will be play inbound fax to the called party and initiate tone, begin fax with the prompting calling party and send.This waits for that it is necessary that receiver side is initiated some old-fashioned facsimile machines of fax session for can not automatically playing the CNG tone but beginning to fax before sending.

If called party's response is the telephone number that stops the caller, and plays to call out to the caller and stop message, the caller is with uppick message, as " the other side that you call out stops you.Please on-hook and do not call back ".Caller's message that this is blocked can be predetermined by the called party before this calling, can be perhaps that conduct is determined by the called party the part of the response of server.The calling action that is blocked can also directly be directed to voice mail with the called party, answer and hang up immediately this calling, play busy signal, play telephone number cut-off signal or other message and busy or disconnection tone, to attempt that the side of being blocked is not called back.Then the telephone number of this calling party will be stored in the database of this service, make the called party by the caller's action that finishes or the rejection button sends to the subsequent voice calls to called party's phone of server to be blocked the side of being blocked immediately, rather than send to the called party and point out the called party to select SMS text message or the sending out notice that moves.

If called party's response is to route the call in advance by one in a plurality of numbers of calling party setting, any other service or the telephone number that perhaps are routed to the operator of company or were determined before this calling by the called party use suitable gateway and connection protocol that the call routing of this calling party is arrived suitable telephone number or service (as voip phone service or the IM address as Skype or Google Talk).

Some options, as stop are presented at triggering second-level menu, pop-up menu or set of option on the phone of called party B when selected.This second-level menu can show another group option that this selection is described in detail in detail.For example, for stopping option, play any message in the time of can inquiring the user that this calling is blocked to the side of being blocked.For the voice mail option, can inquire what message called party B plays to calling party.Be private contact, business contacts, anonymity side or disagreeable caller according to the caller, called party B can select to be played the message to this caller.This decision is transmitted back to the CCF server via data connection (HTTP or proprietary API Calls etc.), SMS message, calling network (SS7/PSTN/GSM/CDMA etc.).

Other option can be to another phone, computer or equipment with this Call Forwarding.This can randomly trigger second-level menu, which destination enquiry call person arrives with this Call Forwarding, it can be another telephone number, long-distance (world) number, voice mail, automatic-answering back device, interactive voice response (IVR) system, voip client end (for example, the sip address as jon@sip.msn.com or Skype user's client) etc.This level two options can be by the pre-defined list of numbers for the address book that is selected from called party B therefrom selected of user, the option that perhaps obtains from the online address book such as address book, Plaxo or other resource such as contacts list, Google or the Gmail of Facebook.Before this call arrived, when this called out arrival, perhaps when before the option route is got back to the called party, this Call Forwarding being served to CCF, application program can be downloaded this online connection list.

The one optional execution mode of the present embodiment is to carry out above-mentioned server capability by the telephone exchange that is connected to PSTN.This telephone exchange may need that inbound calling is converted to IP from TDM and carry out above-mentioned functions, also may not need this conversion.This telephone exchange can also carry out above-mentioned functions by being converted to IP from TDM to the outbound call of called party's phone, also can not carry out this conversion.The execution mode of the use telephone exchange of the present embodiment can provide higher performance and lower delay, does not rely on the external server that can increase additional communication expense between this telephone exchange and external server in the telephony feature of this telephone exchange because this service function can be combined in more closely.Can also utilize some functions of being processed by telephone exchange and implement this optional execution mode by some functions that external server carries out.

Use the optional execution mode of incoming call or pre-hung off line system

On 2G or 2.5G radio telephone or wireless telephony network, as EDGE, the data when receiving incoming call on (when called party's mobile phone just carries out when middle in ring or when this calling is in) mobile device connect and can not utilize.When receiving when calling out in the situation that can utilize access IP to connect (as have the wired or wireless connection of alternative on 3G network or when this phone on called party's mobile phone, as 802.11WiFi), this phone can use this IP to connect with from this service extraction or retrieve the information relevant with this caller, includes but not limited to title, position, picture etc. from the caller of above-mentioned special use or common data resource.

In the case, the present embodiment will make the called party not keep inbound call ring on this phone in the situation that the called party does not answer the call.When the caller still waits for that the called party answers, called party's phone is by built-in function or application program on this phone, use data search and retrieval or the combinations thereof of IP-based request, SMS message, MMS message, other form, retrieve the information relevant with this caller.

When retrieving the information of calling party by the present embodiment, this information is dedicates the called party to.Then the called party can be by clicking on the option list that presents in this phone the machine function or application program, perhaps by answering text message or clicking URI or URL link or selector, decide and answer this calling or route the call to CCF number and service.If the called party determines to route the call to the CCF service, this inbound calling will with almost arrive simultaneously server or the switch of this service from called party's action notice.If this service reception is to inbound call before user's action notice, this service can be to calling party playing ringing tone accent, some other customizations or the message of recording or audio frequency, and this service simultaneously arrives this service with predetermined time amount wait inbound messages.If this service receives called party's the expectation action notice message to service from called party's phone subsequently, then this service is used caller's telephone number, called party's telephone number, CCF telephone number and with the combination of the data of called party's action message or clicked URL or URI, is mated this inbound calling and called party's action.If arrive the server of this service in inbound calling before, this service reception is to called party's expectation action, this service can keep predetermined time (for example to measure called party's expectation action, 10 seconds), and when inbound calling arrives the server of this service, called party's action is mated with this inbound calling.

Then process this incoming call according to called party's following expectation action: route is got back to caller's phone, one or more phones, computer, voice mail, fax, Conference Calling or other service of alternative; This expectation action determined in the called party's of this service memory preference arranges by the called party or this service reception to called party's message data, URL or URI in determine in by the action of called party's appointment.

If predefined overtime before this service do not receive action request from the called party, the character according to inbound calling is directed to voice mail, fax, Conference Calling or Services Composition with inbound call.During called party's action request is waited in this service, can present option to calling party and stay voice mail, startup fax session, add-on conference all or other possibility option pre-configured according to called party's preference with button on the phone of calling party or by voice command.

Use the alternative execution mode of cloud telephone number service

(not the telephone number that is associated with special-purpose physical equipment such as single cell phone or single mobile phone traditionally in the situation that the user has cloud telephone number as major number, but can be by the telephone number of dialing one or more phones or other communication equipment when receiving incoming call of owner configuration), when the caller called out called party's cloud telephone number, at first this cloud telephone number service can utilize this cloud telephone number dialing called party's phone.This cloud telephone number that appears on called party's mobile phone will indicate this calling party to dial this cloud telephone number to the called party, rather than directly dial called party's mobile phone.

If the called party replys this phone when this cloud telephone number is called out called party's phone, at first this cloud telephone number can search (LERG as above, CNAM, online address book etc.), and informs called party's title, positional information etc.Then the called party can select option with the numerical key on voice command or this phone, as the mobile phone of will this inbound call routing getting back to the called party or other phone, fax, meeting bridge, voice mail etc.

If the called party does not reply this phone when this cloud telephone number is called out called party's phone, if perhaps the called party uses end or receiving rejection function on phone inbound calling to send to the CCF number, this calling will be routed to this CCF number.This inbound calling will arrive via this CCF number server or the switch of this service, and can use caller's id number of caller rather than this cloud telephone number that this inbound call routing is got back to called party's phone.Then the called party can see this caller's telephone number, and can reply this calling or use end or receiving rejection function on this phone again to send it to this service via this CCF number.This service can detect by the real time record that keeps ongoing calling twice of the server that whether same call enters into this service.If same call is sent to this service twice, this service will be known the phone of this call routing not being got back to the caller but it will be routed to voice mail, fax, Conference Calling bridge or by other service of called party's configuration.

Alternatively, this service can repetition send the function of the message of relevant this calling party to called party's phone when this calling party being shelved and play bell sound (at first utilizing optional Indication message) to this calling party.Then the called party can be with this inbound call routing of waiting answering in this service to voice mail, fax, meeting bridge or other service of being configured by the called party.If the called party is still shelving with action response and this calling party, called party's expectation action is carried out in this service to this inbound calling.If exceeded the time-out time section when calling party is shelved, this server can be with this inbound call routing of waiting answering in this service to voice mail, fax, meeting bridge or other service of being configured by the called party.

Option as the phone ringing of called party B when this cloud number called, be routed to called party's phone in this calling before, can with caller ID title and alternatively the Action option that can therefrom select of called party B send to called party's phone.When this calling is sent to handheld device, datagram header or the caller information in data envelopment of this call can be sent together with caller ID title.The preference of called party B of movement-based operator storage or independent preference management server or door (service that provides as the service provider with the CCF server be associated one) the available Action option of called party B can also be provided this information that sends to this handheld device.

When calling is sent to the phone of called party B, the cloud number operator of called party B can the server in its oneself database, CCF service provider on or carry out internal searching in the server of third party service provider and database, to determine caller ID title and out of Memory (as social networks profile information, operator's informaiton, photo etc.) and preference and forward option, then this information is sent to the phone of called party B.Can with above be connected shown in method (SMS, sending out notice, connections of HTTP data, the call response etc.) handheld device of this Action option being presented to called party B, and can by above be connected shown in method (SMS, sending out notice, the connection of HTTP data, call response etc.) reception from called party's response.

Produce when the sending out notice that triggers by the inbound call notification by this, SMS message or application program, can be aesthetically more in pleasant and functional graphic user interface the pop-up menu of Show Options and caller information with Action option and caller's information (it can comprise caller ID title, social networks profile information, operator's informaiton, photo etc.) when being the phone of dedicating called party B to, can automatically make telephone ringer quiet by called party B or by this phone, so that called party B selects option in peace and quiet.

If when called party B determined to be used in the action response of selecting on the choice menus of this application program, this phone and application program received this user's selection, and correspondingly route should be called out.For example, if called party B selects to reply option, this phone routes the call to called party's handheld device simply.If called party B selects to stop option, this cloud service can be bridged to this calling to the automatic message of caller's audio plays message, as " the other side that you call out is no longer this number " or " this circuit is disconnected " or by definite any other message of called party B.Stop that selection can also hang up this calling party simply, stay the impression that called party B is unwilling to reply this phone to the caller.Stop that option can also send order to route the call to voice mail to cloud provider or carrier network.

Some option, as stop, second-level menu, pop-up menu or set of option on the phone that is presented at called party B can be triggered when selected.This second-level menu can illustrate another group option that this selection is described in detail in detail.For example, for stopping option, can inquire the user works as to play what message when this calling is blocked to the side of being blocked.For the voice mail option, can inquire what message called party B plays to calling party.Be private contact, business contacts, anonymity side or disagreeable caller according to calling party, called party B can select to be played the message to this calling party.This decision connects (HTTP or special API calling etc.), SMS message, calling network (SS7/PSTN/GSM/CDMA etc.) via data and passes on and get back to cloud number provider.

Other option can be to another phone, computer or equipment with this Call Forwarding.This can randomly trigger second-level menu, which destination enquiry call person arrives with this Call Forwarding, it can be another telephone number, long-distance (world) number, voice mail, automatic-answering back device, interactive voice response (IVR) system, voip client end (for example, the sip address as jon@sip.msn.com or Skype subscription client) etc.This level two options can be by the pre-defined list of numbers for the address book that is selected from called party B therefrom selected of user, the option that perhaps obtains from the online address book such as address book, Plaxo or other resource such as contacts list, Google or the Gmail of Facebook.Before this call arrives, when this calls out arrival, perhaps when before the option route is got back to the called party, this Call Forwarding being served to CCF, can download this online connection list by application program.

Use the alternative execution mode of incoming call

When being received by called party's cell phone from the inbound calling of calling party and this called party when this calling is sent to the server of CCF service, this server can be beamed back text message or sending out notice to this called party's cell phone.Message from this server can comprise the telephone number that this called party can use this called party's cell phone to dial in.This telephone number is that this called party is connected (also referred to as bridge joint) to just waiting for that this called party replys the telephone number of the calling party of this calling.This called party can also dial in this service from the telephone number of its initiation by the text message of calling out the server of serving from CCF.

The telephone number (this caller's caller ID) that this CCF server uses the caller be connected number (number of being dialed by this caller) and determine that the calling party which wait is taken on the telephone is connected with this caller.The below is the example of possible execution mode.

1. when calling party A called out the mobile phone of called party B, called party B sent to the CCF server by press end, rejection or similar function choosing-item or button on this cell phone with this calling.

2. when the CCF server received the call that transfers before the calling party A, when B side arrived, the message of CCF server played pre-recorded please be waited for A side.Then the CCF server is to phone playing RBT, waiting answering music or other audio frequency media of A side.

3. the use of CCF server is stored the telephone number of A side and is used the telephone number (telephone number of B side) that storage is dialed such as the information such as transfer header (Diversion header) in the hello protocol message that sends to the CCF server (for example, sip message) caller's id information of this calling of CCF server.The CCF server can also stored calls side A the telephone number of the CCF server that is redirected to of calling.One or more combination in these three information will be used to dial in the CCF server when being connected with calling party A when called party B uses one of the telephone number of dialling in of CCF server, determine that how called party B being connected (also referred to as bridge joint) arrives calling party A.

4. the CCF server determines that called party B must use to dial in the telephone number X that is connected to calling party A.This telephone number X can be used to making the caller can dial in one of one or more telephone numbers of CCF server.In the situation that about same time to called party B be sent to the CCF server more than a calling, exist and a plurality ofly dial in number and can help the CCF server to determine which calling party called party B is attempting being connected to for what select.This server can be determined different telephone number X for each calling party, makes each calling party that is connected to called party A for waiting, and the different number X that dial in are associated with the call leg of each calling party.If this also makes called party B call out and dials in number X1, called party B will be connected to calling party A1.If called party B calls out and dials in number X2, called party B will be connected to calling party A2 etc.

5. the CCF server can be stored together with " call leg " information of the telephone number of the telephone number of telephone number X and calling party A, called party B and calling party A." call leg " information can comprise that the calling of calling party A has been placed in and wait for the CCF server instance take on the telephone and the unique identification of this calling, this unique identification can be used to another call leg is connected or is bridged to the call leg of calling party A, so that this two side can talk in the calling of bridge joint.

6. the CCF server is notified to the cell phone transmission of B side by text message or sending out notice.After this calling is sent to the CCF server, the phone of called party B also can by use be used for call identifying side A telephone number, called party B telephone number and, optionally, the data of login certificate that are used for the called party B of this information of authentication called party B request retrieval connect, and go out this information from this server retrieves.This message or information can comprise telephone number, caller ID name information, position, photo and/or other sign relevant with calling party A of A side.The unique URL and text message response option that describes in the other parts of this paper, this message can also comprise the telephone number X that called party B dials in.

7. receive when comprising the message of dialling in number X as called party B, called party B can select to dial this number from this phone.The application program that can click telephone number X in text message by called party B, telephone number X manually is input to this phone or clicks the X that automatically dials phone number on this phone is completed this and is dialled in step.This application program on this phone can be analyzed from the message of CCF server determining to dial in telephone number, and can present dial this number option as the popup menu option that can click.

8. when the phone of called party B used telephone number X to dial in the CCF server, the CCF server used the telephone number (caller's id number) of called party B to determine with which calling party A to be connected with telephone number X.If CCF determines calling party A and is still shelving, wait to be connected to called party B, the CCF server uses by the information relevant with call leg ID A side this server stores and B side is connected or is bridged to call leg and the server of A side.For example in the Asterisk system, bridge () order can be used to the inbound calling of A side is bridged to the call leg of the B side of wait.

9. these both sides are connected now, and can normally carry out conversation voice.Be connected to B side with the A side that will wait for and compare if send the request of the phone dial out to called party B to the CCF server with called party B, the incoming call of B side is that the method is faster with the benefit that is connected to calling party A, and causes calling party A to wait for the shorter time.

Use the local alternative execution mode that is stored in the option on mobile device

But should alternative execution mode be to have this locality to be stored in option (this information can also be replicated on server) in this application, the sending out notice that makes this application not need to receive to send from server or all possible action text message have but change into the option that is stored on this phone.Like this, when inbound calling was sent to the CCF server, the application program on this phone can show the Action option that the CCF server can carry out the calling of calling party A based on setting and the option of local configuration in this application to called party B.This application does not need to wait for that message from the CCF server is to show this option to called party B.This application can detect this calling of rejection of called party B or miss this calling, and triggers the ejection of options menu with it.This application can also be immediately to CCF server or other third party application enquiry call person's caller ID title, makes caller's information, social networks overview or the picture can be retrieved to be shown to the called party.If this application previous from the contact list database of this phone retrieve this information or with this information local cache this phone, this phone can also show this information so.

When the called party has selected the action of expectation, this application can be the part of sending out notice and be for concrete calling customization via text message or with pre-configured general URL(or this URL of CCF service the selection of called party B) data be connected and send to server, this selection only comprises the parameter of this option.Based on user's configuration of the option that uses this application, an execution mode of this URL and parameter can comprise 1) action and 2 of expectation) parameter of this action.

For example

http://r.3jam.com?callld=2aAGsll&action=voicemail

Perhaps

For example

http://r.3jam.com/?callld=2aAGsll&action=forward&device[1]=phone&parameter[1]=14158889900&device[2]=phone&parameter[2]=15109822211

Perhaps

For example

http://r.3jam.com/?callld=2aAGsll&action=forward&device[l]=skype&parameter[l]=my_skype_username

Perhaps

For example

http://r.3jam.com/?callld=2aAGsll&action=forward&device[1]=sip&parameter[1]=my@sip.phone.com

This will have advantages of that also action provides in fact unlimited option list based on the CCF server that is supported.

For example

http://r.3jam.com/?callld=2aAGsll&action=block&parameter[1]=play_busy_tone

Perhaps

For example

http://r.3jam.com/?callld=2aAGsll&action=join?conference?call

The advantage of this execution mode is that called party B does not need number X that the waiting for server utilization dialled in or available option to send message to the phone of called party B.On the contrary, called party B can be sent in the incoming call from calling party A after the CCF server immediately to the order of CCF server sending action.Can also be used to send this order from the text message of the phone of called party B with SMS.The main body of this SMS message will comprise this action command, and this action command will make this server can be to the action of calling party A carry out desired.

When server receives action command from called party B, this server will be explained this order and calling party A will be carried out this action.

Can the mode of announcement server except above-mentioned called party B, called party B can also select the action expected, and the phone of called party B can be re-routed to this calling suitable destination.In the case, the phone of called party B will send to the network equipment of mobile operator by the action that SS7 and/or movement (CDMA/GSM etc.) order will be expected, so that this calling is re-routed to this destination.In the case, will replace the CCF server to carry out this action by the network equipment and the Routing Protocol of called party's mobile operator.

With route the call to the CCF server, then the CCF server routes the call to the destination and compares, its advantage is that the response time is faster.This also has better cost meaning, because compare with the individual with less entity, large operator as mobile operator, can realize more economical voice terminal rate.In addition, mobile operator can select to comprise that heavy-route replaces collecting additional heavy-route expense as the part of the phone scheme of called party B, thereby compares with other mobile operator competitor, and higher value is provided.The advantage of this mobile operator is that it can be unloaded to the audio call from the mobile network landline or VoIP client, thereby saves wireless capacity valuable on its existing frequency spectrum, and this wireless capacity is that limited resources and acquisition are very expensive.

Some options, as stop, second-level menu, pop-up menu or set of option on the phone that is presented at called party B can be triggered when selected.This second-level menu can illustrate another group option that this selection is described in detail in detail.For example, for stopping option, when calling is blocked, can inquire what message the user plays to the side of being blocked.For the voice mail option, can inquire what message called party B plays to calling party.Be private contact, business contacts, anonymity side or disagreeable caller according to the caller, called party B can select to play to this caller's message.This decision connects (HTTP or special API calling etc.), SMS message, calling network (SS7/PSTN/GSM/CDMA etc.) by data and passes on back the CCF server.

Other option can be to another phone, computer or equipment with this Call Forwarding.This optionally triggers second-level menu, which destination this second-level menu enquiry call person arrives with this Call Forwarding, it can be another telephone number, long-distance (world) number, voice mail, automatic-answering back device, interactive voice response (IVR) system, voip client end (for example, the sip address as jon@sip.msn.com or Skype user's client) etc.This level two options can be by the pre-defined list of numbers for the address book that is selected from called party B therefrom selected of user, the option that perhaps obtains from the online address book such as address book, Plaxo or other resource such as contacts list, Google or the Gmail of Facebook.Before this call arrives, when this calls out arrival, perhaps when before the option route is got back to the called party, this Call Forwarding being served to CCF, download this online connection list by application program.

Used the alternative execution mode of caller ID title retrieval before the CCF route

This alternative execution mode presented before calling is routed to the CCF server caller ID title and, optional, the Action option that called party B can therefrom select.When this calling was sent to handheld device, caller ID title can send with the datagram header of this call or the caller information in envelope.This information that sends to this handheld device can also comprise based on the preference of the called party B that utilizes mobile operator to store or independent preference management server or door (service that provides as the service provider with the CCF server be associated one) the available Action option of called party B.

When calling will be sent to the phone of called party B, the mobile operator of called party B can the server in its oneself database, CCF service provider on or carry out internal searching in the server of third party service provider and database, to determine caller ID title and out of Memory (as social networks profile information, operator's informaiton, photo etc.) and preference and forward option, then this information is sent to the phone of called party B.Can with above be connected the handheld device that the method (SMS, sending out notice, the connection of HTTP data, call response etc.) that illustrates presents to this Action option called party B, and can by above be connected the method (SMS, sending out notice, the connection of HTTP data, call response etc.) that illustrates and receive response from the called party.

When the sending out notice that triggers by the inbound call notification by this, SMS message or application program produce can be aesthetically more pleasant with functional figure user interface in the pop-up menu of Show Options and caller information with Action option and caller's information (it can comprise caller ID title, social networks profile information, operator's informaiton, photo etc.) when being the phone of dedicating called party B to, can automatically make telephone ringer quiet by called party B or by this phone, so that called party B selects option in peace and quiet.

If called party B determines to use selected action response, this phone and application program will be moved accordingly.For example, if called party B selects to reply option, this phone will normally be answered this call simply.If called party B selects to stop option, this phone can be answered this calling, and the application program on this phone can be to caller's audio plays message, as " the other side that you call out is no longer this number " or " this circuit is disconnected " or by definite any other message of called party B.Stop that option can also answer and hang up this calling simply, stay the impression that called party B is unwilling to reply this calling to the caller.Stop that option can also send order to route the call to voice mail to CCF server or carrier network.

Some option, as stop, second-level menu, pop-up menu or set of option on the phone that is presented at called party B can be triggered when selected.This second-level menu can illustrate another group option that this selection is described in detail in detail.For example, for stopping option, can inquire the user works as to play what message when this calling is blocked to the side of being blocked.For the voice mail option, can inquire what message called party B plays to calling party.Be private contact, business contacts, anonymity side or disagreeable caller according to calling party, called party B can select to be played the message to this calling party.This decision connects (HTTP or special API calling etc.), SMS message, calling network (SS7/PSTN/GSM/CDMA etc.) via data and passes on back the CCF server.

Other option can be to another phone, computer or equipment with this Call Forwarding.This can randomly trigger second-level menu, which destination enquiry call person arrives with this Call Forwarding, it can be another telephone number, long-distance (world) number, voice mail, automatic-answering back device, interactive voice response (IVR) system, voip client end (for example, picture jon@sip.msn, the sip address that .com is such or Skype user's client) etc.This level two options can be by the pre-defined list of numbers for the address book that is selected from called party B therefrom selected of user, the option that perhaps obtains from the online address book such as address book, Plaxo or other resource such as contacts list, Google or the Gmail of Facebook.Before this call arrives, when this calls out arrival, perhaps when before the option route is got back to the called party, this Call Forwarding being served to CCF, download this online connection list by application program.

Get back to phone by the VoIP client route on phone

The called party is in the situation that have the VoIP client on his or her mobile phone, one of option that is shown to above-mentioned called party can be that the mobile incoming call with routine is routed to the VoIP client on this mobile phone.This makes this called party can be by answering the expense that this calls out to save this mobile phone incoming call answering on the VoIP client on this calling rather than the cellular network call plan at this mobile phone.Voip call is normally free in some network and service, uses SIP VoIP client as Skype or when using WiFi or Internet connection.Another advantage in call accepted on the VoIP of phone client is to make the called party can answer the call when called party's position honeycomb covers unstable or do not exist.Then the called party can be connected to local WiFi network or focus (hotspot) to accept this inbound call via the VoIP client.

In order to be routed to the conventional cell phone incoming call of called party's mobile phone the VoIP client on this phone, 1) can present this forward to the called party when receiving this inbound calling by the application program on this phone on this phone and select, perhaps 2) called party can utilize the mobile network's of inbound virtual-number, CCF server or operator setting unconditionally this Call Forwarding to the VoIP client.In both cases, use with the inbound Call Transfer of cellular autofluorescence network in the future of the SIP PSTN gateway of PSTN (PSTN) interface to be voip call on a side, and on opposite side, audio call is converted to voip call.If then this handheld device client is the VoIP client that can process directly from the inbound calling of PSTN gateway service provider or carrier network, this voip call is routed directly to the VoIP client on this handheld device.Otherwise this calling can be routed to the server of the CCF service of the VoIP agreement that this Call Transfer can be able to be understood for the VoIP client of this handheld device.This can complete by translater and transcriber, back-to-back user agent (the Back to Back User Agent that like Asterisk or FreeSwitch are such, B2BUA), to carry out this conversion, perhaps be routed to network, as Skype, if the VoIP client on this phone is the Skype client.Also can use other VoIP agreement, client and service, as long as can send the voip call that is routed to this phone with correct form and the agreement that the application program on this phone can be understood.

Can accept this inbound voip phone for the application program on this phone and call out, the calling of this calling party can be routed to CCF number and server by operator and handheld device.Have several mode this calling can be routed to therefrom VoIP application program on called party's handheld device:

1) when CCF server, mobile operator or cloud number service via HTTP, propelling movement or SMS response receive from called party's phone, when he/her wants to accept the notice of this calling by the VoIP client of phone, this CCF server, mobile operator or the service of cloud number can send sending out notice or SMS message to called party's phone, notify the inbound voip call of this VoIP application program one to be ready arriving this application program.

2) if this application program can be called by this inbound SMS or sending out notice, this application program can be waken up and this calling of automatic-answering back device by this inbound notice automatically.Otherwise this inbound SMS or sending out notice can eject the option of answering this calling or this calling of cancellation (or ignoring) on the screen of called party's phone.Answering this calling will make the VoIP application program that is associated with this sending out notice be called when the user selects this option.Invoked this VoIP application program can be answered immediately this inbound voip call or allow the user to be chosen in the confirmation button of clicking in this VoIP application program and be answered this inbound voip call afterwards again.For the VoIP server on the CCF server can send to voip call called party's phone, called party's phone must be to the registration of the VoIP Register of CCF, provides the IP address of this phone and port numbers to send VoIP incoming call signaling thereon to this Register.This can be undertaken by the Session Initiation Protocol log-in command of the sip server from this handheld device to this CCF service.Also can be used to notify this server how to send voip call to called party's handheld device based on other VoIP agreement of special use or standard.VoIP application program on called party's handheld device can be moved under this background, makes it that registration message is sent to the CCF server with following the prescribed order, notifying to this server to its suitable IP address and port numbers that sends voip call.

3) as alternative, accept VoIP application program on this phone that this inbound voip phone calls out and can change into and be connected to the VoIP server, to be connected to the called party.The method has been eliminated the network address translation (nat) problem, because the VoIP client of phone will be dialled in and do not dialed into.In the case, this calling party is routed to the CCF server from this operator and handheld device.Then calling party lies on the table or waits for called party's action.PUSH message can make bell such as telephone ringer sound, and imitates inbound call.PUSH message will comprise routing address, and it can be sip address or the telephone number of this calling of link.This sending out notice or SMS are sent to called party's handheld device, and when it was opened by the called party, the VoIP application program was called.Then this VoIP application program is dialled in the VoIP address (for example, SIP:119281717axl-Ahak2l@sip.msn.com is if use SIP) that is included in this sending out notice or SMS message.The server of being dialed by called party's VoIP application program can determine and should inbound voip call connect or be bridged to which call, and the calling that makes calling party is waiting answering and be connected to the side of dialling in no longer.The address of SIP INVITE can comprise the information of caller and calling party, the identifying code of calling out ID, parking stall and passage and being used for authenticating the called party's who is connected to current maintenance request.

4) the VoIP application program on called party's phone can be third party application, as Skype.In the case, the called party sends to the SMS, sending out notice of CCF server or HTTP request by the phone from the called party and accepts inbound call request and can make the CCF server that the calling of this calling party (current shelve at the CCF server) is bridged to third party application (for example, Skype) server.Then should call out that (for example, Skype) server is routed to client on called party's handheld device (for example, Skype) application program by third party application.

The equipment that connects by IP and the VoIP client route on computer are got back to phone

The called party the equipment except phone (equipment that connects as, computer or other IP, as iPad or other dull and stereotyped computing equipment, at this referred to as computer) on have the situation of VoIP client.

The called party is in the situation that have the VoIP client on his or her mobile phone, one of option of the above-mentioned called party of being shown to can be that the mobile incoming call with routine is routed to the VoIP client on this computer.This makes this called party can be by answering the expense that this calls out to save this mobile phone incoming call answering on the VoIP client on this calling rather than the cellular network call plan at this mobile phone.Voip call is normally free in some network and service, uses SIP VoIP client as Skype or when using WiFi or Internet connection.Another advantage in call accepted on the VoIP of computer client is to make the called party can answer the call when called party's position honeycomb covers unstable or do not exist.Then the called party can be connected to local WiFi network or focus (hotspot) to accept this inbound call via the VoIP client.

in order to be routed to the conventional cell phone incoming call of called party's mobile phone the VoIP client on this computer, 1) can present this forward to the called party when receiving this inbound calling by the application program on this phone on this phone selects, perhaps 2) called party can use inbound virtual-number, the mobile network's of CCF server or operator setting is unconditionally arrived the VoIP client with this Call Forwarding, perhaps 3) called party (for example has an application program, based on the application program of desktop or based on the application program of browser), this application program is to user's Show Options, and when receiving inbound calling by sending out notice or the long poll of HTTP (COMET) on this phone or CCF server, this application program is called.

In these cases, use with the inbound Call Transfer of cellular autofluorescence network in the future of the SIP PSTN gateway of PSTN (PSTN) interface to be voip call on a side, and on opposite side, audio call is converted to voip call.If then this computer client is the VoIP client that can process directly from the inbound calling of PSTN gateway service provider or carrier network, this voip call is routed directly to the VoIP client on this computer.Otherwise this calling can be routed to the server of the CCF service of the VoIP agreement that this Call Transfer can be able to be understood for the VoIP client of this handheld device.This can complete by translater and transcriber, back-to-back user agent (the Back to Back User Agent that like Asterisk or FreeSwitch are such, B2BUA), to carry out this conversion, perhaps be routed to network, as Skype, if the VoIP client on this phone is the Skype client.Also can use other VoIP agreement, client and service, as long as can send the voip call that is routed to this phone with correct form and the agreement that the application program on this phone can be understood.

Can accept this inbound voip phone for the application program on this phone and call out, the calling of this calling party can be routed to CCF number and server by operator and handheld device.Have several mode this calling can be routed to therefrom VoIP application program on called party's computer:

1) when CCF server, mobile operator or cloud number service via HTTP, propelling movement or SMS response receive from called party's phone or computer, when he/her wants to accept the notice of this calling by the VoIP client of phone, this CCF server, mobile operator or the service of cloud number can send to called party's computer sending out notice or IP-based message (using such as the Growl supervisor), notify the inbound voip call of this VoIP application program one to be ready arriving this application program.

2) if this application program can be called by this inbound IP-based notice, this application program can be waken up and this calling of automatic-answering back device by this inbound notice automatically.Otherwise this application program can be waken or call to this inbound notice up, to eject the option of answering this calling or this calling of cancellation (or ignoring) on the screen of called party's computer.Answering this calling will make the VoIP application program that is associated with this sending out notice be called when the user selects this option.Invoked this VoIP application program can be answered immediately this inbound voip call or allow the user to be chosen in the confirmation button of clicking in this VoIP application program and be answered this inbound voip call afterwards again.For the VoIP server on the CCF server can send to voip call called party's phone, called party's phone must be to the registration of the VoIP Register of CCF, provides the IP address of this phone and port numbers to send VoIP incoming call signaling thereon to this Register.This can be undertaken by the Session Initiation Protocol log-in command of the sip server from this handheld device to this CCF service.Also can be used to notify this server how to send voip call to called party's computer based on other VoIP agreement of special use or standard.VoIP application program on called party's computer can be moved under this background, makes it that registration message is sent to the CCF server with following the prescribed order, notifying to this server to its suitable IP address and port numbers that sends voip call.

3) as alternative, accept VoIP application program on this computer that this inbound voip phone calls out and can change into and be connected to the VoIP server, to be bridged to the called party.The method has been eliminated the network address translation (nat) problem, because the VoIP client of computer will be dialled in and do not dialed into.In the case, this calling party is routed to the CCF server from this operator and handheld device.Then calling party lies on the table or waits for called party's action.PUSH message can make bell such as telephone ringer sound, and imitates inbound call.PUSH message will comprise routing address, and it can be sip address or the telephone number of this calling of link.This sending out notice or SMS are sent to called party's handheld device, and when it was opened by the called party, the VoIP application program was called.Then this VoIP application program is dialled in the VoIP address (for example, SIP:119281717axl-Ahak2l@sip.msn.com is if use SIP) that is included in this sending out notice or SMS message.The server of being dialed by called party's VoIP application program can determine and should inbound voip call connect or be bridged to which call, and the calling that makes calling party is waiting answering and be connected to the side of dialling in no longer.The address of SIP INVITE can comprise the information of caller and calling party, the identifying code of calling out ID and passage or parking stall and being used for authenticating the called party's who is connected to current maintenance request.

4) the VoIP application program on called party's computer can be third party application, as Skype.In the case, the called party sends to the IP, sending out notice of CCF server or HTTP request by the phone from the called party and accepts inbound call request and can make the CCF server that the calling of this calling party (current shelve at the CCF server) is bridged to third party application (for example, Skype) server.Then should call out that (for example, Skype) server is routed to client on called party's computer (for example, Skype) application program by third party application.

The alternative execution mode of calling and rejection calling detection is missed in use

In the situation that handheld device has the ability that (by operating system or application exception, readjustment, notice or other mechanism) knows inbound calling, the handheld equipment operating system on handheld device or application program can present the call treatment option list to the user by figure or text menu option.

This option list that this user can select can not need server to produce this option group by local generation of this handheld device, and perhaps this handheld device OS or application program can go out option list from server retrieves.

in this article other summarized the option list that the user can therefrom select in describing, and this option list can comprise and answering the call, rejection is called out, calling is sent to voice mail, stop calling, selection is routed to other telephone number or the telephony endpoint of arbitrary number, as IP phone, IP client (for example, Skype, MSN Messenger, Office Communicator, SIP client etc.), play customization or predefined message, bell sound or ring-back tone, song, interactive voice response (IVR) system or any other voice, information receiving and transmitting or user want data-application that inbound call routing is arrived.The unique aspect of the method is when receiving when calling out, and how in real time the user can select routing call, replys and rejection (sending to voice mail) option and be not limited to nowadays on mobile phone available tradition.As a result, can there be unlimited the creating and application, feature and function that can be accessed by the user of quantity in fact.

When receiving calling, phone OS or application program detect this inbound calling and retrieve from this handheld device the available and predefined list of preferences that the user has been configured.As selection, the option list that this phone or application program can be asked the user by send telephone number, user identifier (Email, user name etc.) and/or service password that the user configures on the local interface of this phone or application program.When server received this information, it can be identified uniquely this user and retrieve this user's suitable setting and option group.Then this server is with this option with list is set is sent back to the application program of carrying out this request.Then this phone and/or application program are based on caller's telephone number and contact details and present from option and preference information that this server is beamed back the option list that this user can therefrom select.

This handset applications program has the inbound bell sound peace and quiet on the phone that makes the recipient and the option that keeps the bell sound to play for the caller, and the phone that just looks like the recipient is still the same in ring.In the case, before the called party selects, " maintenance " this calling on this handheld device.When called party (recipient) determined how to process this calling by this option list, this caller also can be sent to the CCF server.

If this calling " maintenance " on this handheld device and the user select to answer this phone, the selection of this calling of user answer will make this handheld device reply this call simply, just as normal call is answered, that is, do not need CCF or server to be involved in this call answering.If this calling is sent to the CCF server when the user selects this option, as herein as described in other method, replying this calling will need the user to call out CCF service or this service callback called party's phone.

If this calling " maintenance " on called party's handheld device and the user to need to select the CCF server to call out and (for example serve the option that is connected, call out another telephone number or VoIP or IM client, Play Server side ring-back tone or sound, perhaps send to voice mail on server etc.), before or after can being sent to the CCF server by this handheld device (by rejection option etc.) in the calling of " maintenance ", this user's order or selection is sent back to server.

User's option can connect by data (for example, HTTP, TCP socket etc.), SMS, sending out notice or some other mechanism that can obtain on handheld device send to server with the CCF communication for service.This information can be sent to server before or after this calling itself is sent to the CCF service.

If the telephone number by the caller and called party's telephone number identification (for example, via shifting header or similar signaling information) call this inbound user before receiving on server of CCF route selects serviced device reception, process the process that this inbound user selects or processor can be waited for and (in database, memory etc.) periodic polling in formation, whether be received at CCF server place to check this inbound calling.

If the telephone number identification that receives telephone number by the caller and called party before user's option on the CCF server (for example, via shifting header or similar signaling information) inbound calling, the server process of processing this inbound calling can periodic polling inbound request formation (in database, memory etc.), and this inbound request formation will comprise user's selection when it is received.

When the inbound calling that receives the CCF route on the CCF server and the selection processor process by the user receive user's selection, the CCF service will be instructed to suitably process this inbound calling.For example, this inbound calling can be routed to user's selection (for example, voice mail, the combination of dialing more than one phone, Skype or other IM client, VoIP client, bell sound or ring-back tone etc.).

This inbound user selects to search the inbound branch road (suspending the calling of (parked) or the calling of ring/maintenance) of this calling on the CCF server, and send order to this call leg, with with its own route or be bridged to suitable service (for example, voice mail, the combination of dialing more than one phone, Skype or other IM client, VoIP client, bell sound or ring-back tone etc.).

Be connected in disabled situation with the data of server when this inbound calling is received, the called party can send to the CCF server with this calling by the rejection on pointing telephone or similar function.If the called party does not answer this phone, this calling is sent to the CCF server equally, because this phone is not answered.When this calling is sent to the CCF server, the OS of this phone or application program can detect by the calling of being refused to listen or not being answered, and connect (HTTP, TCP socket etc.), sending out notice or SMS miss or calling rejection to the CCF server notification by IP.This CCF server can based on the telephone number of calling party, called party's preference and server option, respond with the available option of called party.This response can be carried out with the form of response that data are connected (for example, the response of HTTP request, to the sending out notice of this phone, to from the response of the polling request of this phone etc.) or send to this phone after the CCF server receives response from this phone.This phone can send to the CCF server with the type of call that misses (rejection, miss, end of calling), makes this server suitable response or option list can be sent to this handheld device.

If the CCF server receives the rejection type of call from this handheld device, this option list can reflect that it comprises other phone, VoIP or the IM client etc. of being forwarded to as above.Miss type of call if receive, this server can send similar option list or should call out simply and automatically send to voice mail, because this call recipient can't should be called out by rejection or similar option and be sent to clearly the CCF server, thereby show that this user can not respond the option that is sent by the CCF server.If type of call is the calling of completing, this CCF can be in the situation that caller no longer on phone (that is, this calling finishes) beams back the option list of calling out summary and being suitable for this type of call simply.These options and preference can be arranged and be used by coupling called party (, by shifting header etc.) and called party's preference when receiving inbound callings by the called party before received calling out.

Carry out based on user's preference and the step of selecting the following steps of the inbound calling of route to describe in can the other parts according to this paper.

According to an aspect of the present invention, a kind of method of the inbound calling that at every turn receives for the treatment of mobile phone is provided, the method comprises: make the option of accepting described inbound calling at described mobile phone place and described calling is forwarded to from described mobile phone the option that comprises the service one of at least of server and telephone exchange and can be when described mobile phone receives described inbound the calling be selected by the user of described mobile phone, described user selects how to process described calling with definite from one or more further options simultaneously; And the determined such described inbound calling of processing of option of selecting according to described user.

In an embodiment, described one or more further options can determine where route the call to, and described method can comprise the described calling of the determined such route of option of selecting according to described user.

Described one or more further option can determine to receive the agreement of described calling, and described method can comprise the described calling of the determined protocol processes of use.

Described service can be according to the determined such described inbound calling of processing of a selecteed option in described one or more further options.

When described user selects one of described one or more further options, the calling party of described calling can be shelved, making when shelving to provide bell sound or message from described service to described calling party.

When shelving, described service can provide option to described calling party.

Described service can offer described mobile phone with described one or more further options.

Described service can check that whether described user responds to select an option in described one or more further option with the action of expectation.

Described one or more further option can comprise at least one in following: in the situation that stay the message of voice mail message to the described calling party of calling party playing request, described calling party is sent to voice mail; Play fax tone to described calling party, receive service so that fax to be provided; Route the call to the meeting bridge; Route the call to telephone number another telephone number in addition of described mobile phone; Route the call to operator; And route the call to VoIP or instant message transrecieving address.

Described method can comprise the option that makes described user can obtain to stop described calling.

Described method can comprise the database that the calling party of described calling is added to the side of being blocked.

Described method can be included in the sign of the calling party of searching described calling in database, and described sign is offered the user of described mobile phone, makes described user to determine how to process described calling based on described sign.

Described method can comprise that with described Call Forwarding to comprising the service one of at least of server and telephone exchange, wherein said service can be searched described sign and described sign is sent back to described mobile phone.

Alternatively, described mobile phone can be searched described identification information.

Described method can comprise described Call Forwarding to comprising the service one of at least of server and telephone exchange, and send it back message from described service to described mobile phone, described message is provided for number or the address of the described service of described user's callback, described user is connected to the calling party of described calling.

Described mobile phone may operate in the application program that described one or more further options are provided on described mobile phone.

Described method can comprise described Call Forwarding to comprising the service one of at least of server and telephone exchange, be used for according to the determined such described inbound calling of processing of one of described one or more further options, wherein said application program can send to described service with a selecteed option in described one or more further options.

Described method can comprise the application program that sale is provided from online shop, makes the different application program providers can be with different options for the treatment of calling.

One of described one or more further options can comprise described calling is forwarded to from described mobile phone and comprise the service one of at least of server and telephone exchange, and with described calling from described service routing to IP addressable address.

Routing the call to IP addressable address can comprise and use VoIP that described call routing is got back to described mobile phone.

According to a further aspect in the invention, a kind of method of the inbound calling that at every turn receives for the treatment of mobile phone is provided, and the method comprises: the user by described mobile phone when making one or more other options of accepting the option of described inbound calling at described mobile phone place and determining how to process described calling can receive at described mobile phone place described inbound the calling selects; And the determined such described inbound calling of processing of option of selecting according to described user; Wherein said one or more other option comprises at least one in following: with described Call Forwarding to another telephone number or address; By with described Call Forwarding to the service that comprises one of server and telephone exchange, stop described calling, described service is play to call out to the calling party of described calling and is stopped message; And the telephone number of described calling party is stored in database to stop the subsequent voice calls from described calling party; Play fax tone to provide fax to receive service; And the option of playing what message with described in the same way calling party arrives voice mail with described Call Forwarding.

In an embodiment, described one or more other options can determine to receive the agreement of described calling, and described method can comprise the described calling of the determined protocol processes of use.

Described method can comprise according to an option of selecting in described one or more other options determined like that, described calling is forwarded to the service for the treatment of described calling that comprises one of server and telephone exchange from described mobile phone.

When described user selected one of described one or more other options, described calling can lie on the table in described service.

Bell sound or message from this service can be provided to the calling party of described calling when shelving.

Described service can provide option to described calling party when shelving.

Described service can provide described one or more other option to described mobile phone.

Described service can check whether described user responds to select one of described one or more other options with the action of expecting.

Described method can be included in the sign of the calling party of searching described calling in database, and provides described sign to the user of described mobile phone, makes described user to determine how to process described calling based on described sign.

Described method can comprise that with described Call Forwarding to comprising the service one of at least of server and telephone exchange, wherein said service can be searched described sign, and described sign is sent back to described mobile phone.

Described method can comprise with described Call Forwarding to comprise server and telephone exchange one of at least service, and beam back message from described service to described mobile phone, described message provides number or the address of the described service use of described user's callback, described user is connected to the calling party of described calling.

Described mobile phone may operate in the application program that described option is provided on described mobile phone.

Described method can comprise described Call Forwarding to comprising the service one of at least of server and telephone exchange, be used for according to the determined such described inbound calling of processing of one of described one or more other options, wherein said application program can send to described service with an option of selecting in described one or more options.

With described Call Forwarding to the option of another address can comprise with described Call Forwarding to comprise server and telephone exchange one of at least service and with described calling from described service routing to IP addressable address.

According to a further aspect in the invention, a kind of method of the inbound calling that receives for the treatment of mobile phone is provided, the method comprises: described calling is forwarded to from described mobile phone comprises the service one of at least of server and telephone exchange, and with the addressable address of the IP of described calling from described service routing to described user.

In an embodiment, routing the call to described IP addressable address can comprise and use VoIP that described call routing is got back to described mobile phone.

According to a further aspect in the invention, a kind of method of the inbound calling that at every turn receives for the treatment of mobile phone is provided, and the method comprises: make and accept the option of described inbound calling at described mobile phone place and determine how to process one or more other options of described calling and can be when described mobile phone receives described inbound the calling be selected by the user of described mobile phone; The determined such described inbound calling of processing of option according to described user's selection; And making described user can access different application programs, described different application program is provided for processing the different options of described one or more other options of calling.

According to a further aspect in the invention, provide a kind of computer program, this computer program is embodied on computer-readable medium and is configured to when carrying out on processor, operates according to arbitrary said method feature.Described computer program can be embodied on the nonvolatile computer-readable medium.

According to a further aspect in the invention, provide a kind of service that comprises one of server and telephone exchange, wherein said service is configured to operate according to arbitrary said method feature.

According to a further aspect in the invention, provide a kind of mobile phone, it is configured to operate according to arbitrary said method feature.

Claims

1. the method for an inbound calling that at every turn receives for the treatment of mobile phone, the method comprises:

Make the option of accepting described inbound calling at described mobile phone place and described calling is forwarded to from described mobile phone the option that comprises the service one of at least of server and telephone exchange and can be selected by the user of described mobile phone when described mobile phone receives described inbound callings, described user selects how to process described calling with definite from one or more further options simultaneously; And

The determined such described inbound calling of processing of option according to described user's selection.

2. method according to claim 1, where wherein said one or more further options are determined to route the call to, and described method comprises the described calling of the determined such route of option of selecting according to described user.

3. method according to claim 1, wherein said one or more further options determine to receive the agreement of described calling, and described method comprises and uses the described calling of determined protocol processes.

4. according to claim 1,2 or 3 described methods, wherein said service is according to the determined such described inbound calling of processing of a selecteed option in described one or more further options.

5. method according to claim 4, wherein when described user selected one of described one or more further options, the calling party of described calling lay on the table, and makes when shelving to described calling party bell sound or message from described service are provided.

6. method according to claim 5, wherein when shelving, described service provides option to described calling party.

7. according to the described method of above-mentioned any one claim, wherein said service offers described mobile phone with described one or more further options.

8. method according to claim 7, whether the described user of wherein said service inspection responds to select an option in described one or more further option with the action of expectation.

9. according to the described method of above-mentioned any one claim, wherein said one or more further option comprises at least one in following: in the situation that stay the message of voice mail message to the described calling party of calling party playing request, described calling party is sent to voice mail; Play fax tone to provide fax to receive service to described calling party; Route the call to the meeting bridge; Route the call to telephone number another telephone number in addition of described mobile phone; Route the call to operator; And route the call to VoIP or instant message transrecieving address.

10. according to the described method of above-mentioned any one claim, comprise the option that makes described user can obtain to stop described calling.

11. method according to claim 10 comprises the database that the calling party of described calling is added to the side of being blocked.

12. according to the described method of above-mentioned any one claim, be included in the sign of the calling party of searching described calling in database, and described sign is offered the user of described mobile phone, make described user to determine how to process described calling based on described sign.

13. method according to claim 12 comprises described Call Forwarding to comprising the service one of at least of server and telephone exchange, the described sign of wherein said service search and described sign is sent back to described mobile phone.

14. method according to claim 12, wherein said mobile phone is searched described identification information.

15. according to the described method of above-mentioned any one claim, comprise described Call Forwarding to comprising the service one of at least of server and telephone exchange, and send it back message from described service to described mobile phone, described message is provided for number or the address of the described service of described user's callback, described user is connected to the calling party of described calling.

16. according to the described method of above-mentioned any one claim, wherein said mobile phone operates in the application program that described one or more further options are provided on described mobile phone.

17. method according to claim 16, comprise described Call Forwarding to comprising the service one of at least of server and telephone exchange, be used for according to the determined such described inbound calling of processing of one of described one or more further options, wherein said application program sends to described service with a selecteed option in described one or more further options.

18. according to claim 16 or 17 described methods comprise the application program that sale is provided from online shop, make the different application program providers can be with different options for the treatment of calling.

19. according to the described method of above-mentioned any one claim, one of wherein said one or more further options comprise described calling is forwarded to from described mobile phone and comprise the service one of at least of server and telephone exchange, and with described calling from described service routing to IP addressable address.

20. method according to claim 19 wherein routes the call to IP addressable address and comprises and use VoIP that described call routing is got back to described mobile phone.

21. the method for an inbound calling that receives for the treatment of mobile phone at every turn, the method comprises: make and accept the option of described inbound calling at described mobile phone place and determine that one or more other options of how processing described calling can be selected by the user of described mobile phone when described mobile phone receives described inbound calling; And

The determined such described inbound calling of processing of option according to described user's selection;

Wherein said one or more other option comprises at least one in following:

Another telephone number or address are arrived in described Call Forwarding;

By described Call Forwarding is stopped described calling to the service that comprises one of server and telephone exchange, described service is play to call out to the calling party of described calling and is stopped message, and the telephone number of described calling party is stored in database to stop the subsequent voice calls from described calling party;

Play fax tone to provide fax to receive service; And

The option of playing what message with described in the same way calling party arrives voice mail with described Call Forwarding.

22. method according to claim 21, wherein said one or more other options determine to receive the agreement of described calling, and described method comprises the described calling of the determined protocol processes of use.

23. according to claim 21 or 22 described methods, comprising determined like that according to an option of selecting, described calling is forwarded to the service for the treatment of described calling that comprises one of server and telephone exchange from described mobile phone in described one or more other options.

24. method according to claim 23, wherein when described user selected one of described one or more other options, described calling was shelved in described service.

25. method according to claim 24 wherein provides bell sound or message from this service to the calling party of described calling when shelving.

26. method according to claim 25, wherein described service provides option to described calling party when shelving.

27. the described method of any one according to claim 23 to 26, wherein said service provides described one or more other option to described mobile phone.

28. method according to claim 27, whether the described user of wherein said service inspection responds to select one of described one or more other options with the action of expecting.

29. one of according to claim 23 to 28 described method, be included in the sign of the calling party of searching described calling in database, and the user to described mobile phone provides described sign, makes described user to determine how to process described calling based on described sign.

30. method according to claim 29 comprises that with described Call Forwarding to comprising the service one of at least of server and telephone exchange, wherein said service can be searched described sign, and described sign is sent back to described mobile phone.

31. method according to claim 29, wherein said mobile phone is searched described identification information.

32. according to the described method of above-mentioned any one claim, comprise with described Call Forwarding to comprise server and telephone exchange one of at least service, and beam back message from described service to described mobile phone, described message provides number or the address of the described service use of described user's callback, described user is connected to the calling party of described calling.

33. the described method of any one according to claim 23 to 32, wherein said mobile phone operates in the application program that option is provided on described mobile phone.

34. method according to claim 33, comprise described Call Forwarding to comprising the service one of at least of server and telephone exchange, be used for according to the determined such described inbound calling of processing of one of described one or more other options, the option that wherein said application program will be selected in described one or more options sends to described service.

35. according to claim 33 or 34 described methods comprise the application program that sale is provided from online shop, make the different application program providers can be with different options for the treatment of calling.

36. according to the described method of above-mentioned any one claim, wherein with described Call Forwarding to the option of another address comprise with described Call Forwarding to comprise server and telephone exchange one of at least service and with the option of described calling from described service routing to the addressable address of IP.

37. method according to claim 36 wherein routes the call to IP addressable address and comprises and use VoIP that described call routing is got back to described mobile phone.

38. the method for an inbound calling that receives for the treatment of mobile phone, the method comprises:

Described calling be forwarded to from described mobile phone comprise the service one of at least of server and telephone exchange, and with described calling the IP accessible address from described service routing to described user.

39. described method, wherein route the call to described IP accessible address and comprise that use VoIP gets back to described mobile phone with described call routing according to claim 38.

40. the method for an inbound calling that receives for the treatment of mobile phone at every turn, the method comprises: make and accept the option of described inbound calling at described mobile phone place and determine that one or more other options of how processing described calling can be selected by the user of described mobile phone when described mobile phone receives described inbound calling;

The determined such described inbound calling of processing of option according to described user's selection; And

Make described user can access different application programs, described different application program is provided for processing the different options of described one or more other options of calling.

41. a computer program, this computer program are embodied on computer-readable medium and are configured to when carrying out on processor, any one according to claim 1-40 operates.

42. a service that comprises one of server and telephone exchange, any one that wherein said service is configured according to claim 1-40 operates.

43. a mobile phone, its any one that is configured according to claim 1 to 40 operates.