CN103095668A - Method and system for webpage call barring - Google Patents

Method and system for webpage call barring Download PDF

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Publication number
CN103095668A
CN103095668A CN2011103516348A CN201110351634A CN103095668A CN 103095668 A CN103095668 A CN 103095668A CN 2011103516348 A CN2011103516348 A CN 2011103516348A CN 201110351634 A CN201110351634 A CN 201110351634A CN 103095668 A CN103095668 A CN 103095668A
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communication state
call
initiator
webpage
call blocking
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CN2011103516348A
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CN103095668B (en
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金宇
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Alibaba Group Holding Ltd
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Alibaba Group Holding Ltd
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Priority to CN201110351634.8A priority Critical patent/CN103095668B/en
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Priority to HK13107075.8A priority patent/HK1180129A1/en
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Abstract

The invention provides a method and a system for webpage call barring. The method for the webpage call barring comprises the following steps: after receiving a webpage call request sent by a user through a webpage, sending communication link through a call-in service center; receiving a communication state, returned by the call-in service center, of the communication link, confirming an initiator of the communication link, and recording the communication state into a history communication state collection of the initiator; monitoring the record in the history communication state collection of the initiator to judge whether the recorded abnormal communication state achieves the preset history communication state collection of a call barring triggering condition or not, if yes, confirming the initiator corresponding to the history communication state collection, and then carrying out webpage call barring to the initiator. According to the method for the webpage call barring, problems, caused by harassing calls in webpage calling processes, of wasting of communication message resources and superabundant data handling capacity of the server and the call-in service center can be reduced, so that a call processing speed of the call-in server center is improved.

Description

A kind of webpage call limitation method and system
Technical field
The application relates to network communications technology field, particularly a kind of webpage call limitation method and system.
Background technology
Along with the development of network service, the communication modes that webpage is called out also is widely applied.At present, some enterprises and institutions or individual are provided with the webpage call function, when other users browse these website and webpage in order to facilitate other people to link up with it on the website and webpage of oneself, other users can submit phone call request to by these website and webpage, realize both sides' voice call.
Take e-commerce website as example, certain A of businessman is provided with the webpage call function on the website and webpage of oneself, makes between the phone of the website and webpage of the A of this businessman and the A of businessman to have binding relationship.Browse the webpage of the A of this businessman as user B, and need to carry out product information when consulting to the A of businessman by phone, user B just can fill in the telephone number of user B and click corresponding icon to webpage call server submission call request on this webpage.The webpage call server receives this call request, identify call initiator number and the corresponding telephone number of this webpage according to this call request, namely identify the telephone number of the A of businessman, and the call request information that will comprise the telephone number of the number of call initiator and the A of businessman sends to call center service.Call center service is according to this call request information, at first initiate the calling to the phone of user B, after user B connects, call center service can continue to call out the phone of the A of this businessman, and the phone of setting up this user B is connected with the communication of the phone of the A of businessman, thereby realizes the voice communication of user B and the A of businessman.
The webpage call technology can realize the phone communication between different user easily, if but have people malice frequently by the webpage request of making a call, deliberately the webpage owner or other users are harassed, can cause the waste of communication channel resources, increase the data processing amount of call center service, reduce call center service to the processing speed of call request.For example, certain user C at short notice malice input frequently identical or different telephone number on the website and webpage of certain D of businessman, initiate the call request to the D of businessman.After the webpage call server receives these call requests, still can initiate communication by call center service connects, thereby make the constantly calling of initiation to the D of businessman of call center service, and these called telephones are only for businessman being caused harassing and wrecking, but taken a large amount of communication channels, also increase the data processing amount of webpage call server and call center service, reduced the call treatment speed of call center service.And for example, user C in the situation that user E know nothing, malice input frequently the telephone number of user E on some website and webpage, and submit call request to.After call center service receives call request information, will inevitably carry out call connection to user E according to this call request information, thereby cause the harassing and wrecking to user E, these harassing and wrecking called telephones to user E can cause the waste of leading to into channel resource equally, reduce call center service to the processing speed of call request.
Therefore, the current those skilled in the art of needs are urgent, and a technical problem that solves is exactly: how to reduce the waste of the communication channel resources that causes due to the malice harassing and wrecking and the data processing amount of webpage call server and call center service in the process that webpage is called out, improve call center service to the processing speed of call request.
Summary of the invention
The application's technical problem to be solved is to provide a kind of webpage call limitation method, in order to solve in the webpage calling procedure because the communication information wasting of resources and webpage call server and the too much problem of call center service data processing amount of bringing called out in harassing and wrecking.
The application also provides a kind of real webpage call restriction system, in order to guarantee said method implementation and application in practice.
In order to address the above problem, the application discloses a kind of webpage call limitation method, comprising:
After receiving the webpage call request that the user initiates by webpage, initiate communication by call center service and connect;
Receive the communication state that communication that described call center service returns connects, determine the initiator that described communication connects, described communication state is recorded in this initiator's historical communication state set;
Record in described initiator's historical communication state set is monitored, judge whether to exist the anomalous communication state that records to reach the historical communication state set of default call blocking trigger condition, if, determine the corresponding initiator of described historical communication state set, and described initiator is carried out the webpage call blocking.
Disclosed herein as well is a kind of webpage call restriction system, this system comprises:
The request receiving unit is used for receiving the webpage call request that the user initiates by webpage;
The communication linkage unit is used for initiating communication by call center service and connects;
The communication state record cell is used for receiving the communication state that communication that described call center service returns connects, and determines the initiator that described communication connects, and described communication state is recorded in this initiator's historical communication state set;
Monitoring means is used for the record of described initiator's historical communication state set is monitored, and judges whether to exist the anomalous communication state that records to reach the historical communication state set of default call blocking trigger condition;
The restriction determining unit, be used for when anomalous communication state that monitoring means is determined certain historical communication state set reaches default call blocking trigger condition, determine the corresponding initiator of described historical communication state set, and described initiator is carried out the webpage call blocking.
Compared with prior art, the technical scheme that the embodiment of the present application provides, when receiving the webpage call request, and after initiating the communication connection by call center service, the webpage call server receives the communication connection status that this call center service returns, and this communication state is recorded in the historical communication state set corresponding with the initiator of this communication connection.Each historical communication state set is monitored, anomalous communication state in certain historical communication state set reaches default call blocking trigger condition, should initiator corresponding to history communication state set be defined as maliciously harassing object, this initiator is carried out the webpage call blocking.Therefore, when the webpage call server receives the webpage call request corresponding with this initiator again, can limit this initiator's calling behavior, and then reduce because the communication resource waste that brings is called out in harassing and wrecking, and by the restriction that harassing and wrecking are called out, also reduced the data processing amount of webpage call server, and then the less data processing amount of call center service, the processing speed of call center service to the communication connection request improved.
Certainly, arbitrary product of enforcement the application might not need to reach simultaneously above-described all advantages.
Description of drawings
In order to be illustrated more clearly in the technical scheme in the embodiment of the present application, during the below will describe embodiment, the accompanying drawing of required use is done to introduce simply, apparently, accompanying drawing in the following describes is only some embodiment of the application, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is the flow chart of a kind of webpage call limitation method embodiment 1 of the application;
Fig. 2 is the flow chart of a kind of webpage call limitation method embodiment 2 in the application;
Fig. 3 is the flow chart of a kind of webpage call limitation method embodiment 3 in the application;
Fig. 4 is the flow chart of a kind of webpage call limitation method embodiment 4 of the application;
Fig. 5 is the structured flowchart of a kind of webpage call restriction system embodiment 1 of the application;
Fig. 6 is the structured flowchart of a kind of webpage call restriction system embodiment 2 of the application;
Fig. 7 is the structured flowchart of a kind of webpage call restriction system embodiment 3 of the application.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present application, the technical scheme in the embodiment of the present application is clearly and completely described, obviously, described embodiment is only the application's part embodiment, rather than whole embodiment.Based on the embodiment in the application, those of ordinary skills are not making the every other embodiment that obtains under the creative work prerequisite, all belong to the scope of the application's protection.
The application can be used in numerous general or special purpose calculation element environment or configuration.For example: personal computer, server computer, handheld device or portable set, plate equipment, multi-processor device, comprise distributed computing environment (DCE) of above any device or equipment etc.
The application can describe in the general context of the computer executable instructions of being carried out by computer, for example program module.Usually, program module comprises the routine carrying out particular task or realize particular abstract data type, program, object, assembly, data structure etc.Also can put into practice the application in distributed computing environment (DCE), in these distributed computing environment (DCE), be executed the task by the teleprocessing equipment that is connected by communication network.In distributed computing environment (DCE), program module can be arranged in the local and remote computer-readable storage medium that comprises memory device.
The application can comprise, the webpage call server receives the webpage call request, and after initiating the communication connection by call center service, receive the communication connection status that this call center service returns, and this communication state is recorded in the historical communication state set corresponding with the initiator of this communication connection; Monitoring initiator's historical communication state set, the anomalous communication state in certain historical communication state set reaches default call blocking trigger condition, initiator corresponding to this history communication state set is carried out the webpage call blocking.Therefore, when the webpage call server receives the webpage call request corresponding with this initiator again, can limit this initiator's calling behavior, and then reduce because the communication resource waste that brings and the data processing amount of webpage call server are called out in harassing and wrecking, and then the less data processing amount of call center service, improved the processing speed of call center service to the communication connection request.
With reference to figure 1, show the flow chart of a kind of webpage call limitation method of the application embodiment 1, can comprise the following steps:
Step 101: the webpage call server is initiated communication by call center service and is connected after receiving the webpage call request that the user initiates by webpage.
When being provided with the webpage call function on webpage, wherein, has binding relationship between this webpage and certain particular telephone number, if user's input telephone number (this telephone number will be used as the initiator's of webpage call request telephone number) in the input frame that this webpage is set is arranged, and after clicking corresponding button or icon, just can initiate the webpage call request to webpage call server corresponding to this webpage.
After the webpage call server receives this webpage call request, identify initiator's telephone number of webpage call request and called party's telephone number according to this webpage call request, this called party's telephone number is the particular telephone number that has binding relationship with this webpage.The webpage call server is issued call center service with the initiator's of webpage call request telephone number and called party's telephone number, sets up this initiator by call center service and is connected communication with the called party and connects.Generally, this call center service sends call connection request to the initiator, if after this initiator answers, continue to send call connection request to the called party, and then the communication of setting up between initiator and called party connects.
Need to prove, can comprise in this webpage call request in this application: the initiator's of webpage call request telephone number, IP address and/or the website logo (website ID) corresponding to this webpage of initiating the client of this webpage call request.Certainly, can also comprise in this webpage call request this webpage sign, initiate this webpage call request website members ID, call out initiation time and/or third party's number corresponding to this webpage (in initiator and called party's communication process, shown number in initiator and called party's terminal) etc.
Step 102: the communication state that the communication that webpage call server receipt of call service centre returns connects, determine the initiator that communication connects, communication state is recorded in this initiator's historical communication state set.
Be connected communication with the called party and connect if call center service has been set up the initiator of webpage call request, this call center service can record the communication state that current communication connects, and when current communication finishes, the communication state that records is returned to the webpage call server.Wherein, this communication state can comprise: set up the time that this communication connects, the initiator answers or the communication connection request of rejection call center service, the called party answers or the communication connection request of rejection call center service, and the initiator is connected the information such as time span that communication connects with the called party.
After the webpage call server receives the communication state that call center service returns, determine that at first this communication connects corresponding initiator, in order to this communication state is recorded in corresponding initiator's historical log.
Due in the webpage calling procedure, the mode of malice harassing and wrecking has multiple, as: someone repeatedly inputs same telephone number and initiates repeatedly the webpage calling at short notice in same webpage, the called party corresponding to this webpage harasses; Or within a certain period of time, someone harasses by the called party of the different telephone number of input in same webpage to this webpage; Or be that within a certain period of time, someone by the same telephone number of input on different web pages, harasses user corresponding to this telephone number etc. on same client.
In order to limit above multi-form harassing and wrecking, when determining the initiator that this communication connects, also should set from a plurality of dimensions, therefore, determine that communication connects corresponding initiator and can comprise: determine to initiate initiator's telephone number of this webpage call request, IP address and/or the website ID of client.Concrete, when determining the initiator that communication connects, can connect the information that the information that comprises in corresponding webpage call request obtains above initiator according to this communication.Certainly, can also further determine this communication and connect corresponding webpage member ID, namely initiate the information such as website members ID of this webpage call request.
After the initiator who determines this communication connection, the communication state that call center service is returned is recorded in this initiator's historical communication state set.As, this communication state can be recorded in the historical communication state record corresponding with this initiator's telephone number; Also this initiator can be recorded in historic state record corresponding to the IP address of the client of calling out with this initiation webpage.Certainly above initiator's information can be made up, as, communication state is recorded in the historic state corresponding with this initiator's telephone number and website ID records medium.
Step 103: the webpage call server is monitored the record in initiator's historical communication state set, judge whether to exist the anomalous communication state that records to reach the historical communication state set of default call blocking trigger condition, if, determine the corresponding initiator of this history communication state set, and this initiator is carried out the webpage call blocking.
Safeguard the historical communication state set corresponding to initiator of different web pages call request in the webpage call server, and the record in each historical communication state set is monitored.When the anomalous communication state in certain historic state set reaches predefined call blocking trigger condition, determine initiator corresponding to this history communication state set, this initiator is regarded as the harassing and wrecking object, and this initiator is carried out the webpage call blocking.
Need to prove, this predefined call blocking trigger condition can have multiple, and concrete can set according to actual needs.As, should can be default threshold value with predefined call blocking trigger condition, accordingly, judge whether the anomalous communication state in certain historical communication state set reaches default call blocking trigger condition, can whether reach default threshold value for the number that judges anomalous communication state in this history communication state set.
Wherein, the anomalous communication state described in the application can have multiple, can set as required which communication state and belong to the anomalous communication state.Anomalous communication state in the application can comprise: the communication connection request of the communication connection request of this call center service of initiator's rejection, called party's rejection call center service and/or initiator and called party's air time are less than setting-up time length etc.Can whether reach default thresholding according to the satisfied wherein quantity of the anomalous communication state set of one or more in historical communication state set, as, judge whether the number of times that in certain historical communication state set, this called party's refusal is answered reaches default thresholding.
Need to prove, when anomalous communication state in certain initiator's historical communication state set reached default call blocking trigger condition, this initiator was identified as malice and harasses object, needs this initiator to carry out the webpage call blocking.The initiator is carried out the webpage call blocking, various ways can be arranged, can for: when receiving initiator's call request, client to this initiator place sends warning message, when receiving the user by terminal confirming this warning message, when sending definite information corresponding to this warning message, initiate communication according to initiator's call request to call center service and connect;
When default restriction call receives this initiator's call request in the time, refuse this initiator's call request;
And/or, when receiving this initiator's call request, refuse this initiator's call request.
Above several webpage call blocking can according to the harassing and wrecking order of severity of webpage call initiator, therefrom be selected corresponding restrictive condition.
In the application, when the webpage call server receives the webpage call request, and after initiating the communication connection by call center service, the webpage call server receives the communication connection status that this call center service returns, and this communication state is recorded in the historical communication state set corresponding with the initiator of this communication connection.Each historical communication state set is monitored, anomalous communication state in certain historical communication state set reaches default call blocking trigger condition, should initiator corresponding to history communication state set be defined as maliciously harassing object, this initiator is carried out the webpage call blocking.Therefore, when the webpage call server receives the webpage call request corresponding with this initiator again, can limit this initiator's calling behavior, and then reduce because harassing and wrecking are called out the communication resource waste that brings and due to the restriction that harassing and wrecking are called out, also reduced the data processing amount of webpage call server, and then the less data processing amount of call center service, improved the processing speed of call center service to the communication connection request.
With reference to figure 2, show the flow chart of a kind of webpage call limitation method of the application embodiment 2, can comprise:
Step 201: the webpage call server is initiated communication by call center service and is connected after receiving the webpage call request that the user initiates by webpage.
Step 202: the communication state that the communication that webpage call server receipt of call service centre returns connects, determine the initiator that communication connects, this communication state that returns is recorded in this initiator's historical communication state set.
In the present embodiment, step 201 and step 202 are similar with step 101 and the implementation of step 102 in a upper embodiment respectively, do not repeat them here.
Step 203: the webpage call server is monitored the record in each initiator's historical communication state set, for certain historical communication state set, judgement should the set of history communication state in ought be at the appointed time in institute's ticket call initiate number of times and whether reach predefined threshold value, if so, enter step 204; If not, finish.
The webpage call server is monitored each historic state set, initiates number of times when reaching default threshold value when institute's ticket call in certain historical communication state set, and this history communication state records corresponding initiator and just probably harasses object for malice.Can pay close attention to this history communication state set, and judge whether further whether initiator corresponding to this historic state set is that malice is harassed object.Wherein, the number of times that number of times refers to initiate the webpage call request is initiated in this calling, and the number of times of this webpage call request is not limited to the call request for same webpage, can be also the total degree of the call request initiated in different web pages of initiator's user.
For example, suppose that predefined threshold value is 5 times, this fixed time is half an hour, when within half an hour, the webpage call server receives the user who is in same client and initiate five webpage call requests in certain webpage, by the IP address of this client of inquiry and the record of the corresponding historical communication state set of this banner (or website ID), can know that the calling initiation number of times in this history communication state set reaches default threshold value.
And for example, within half an hour, someone initiates the webpage call request by same client same telephone number of continuous several times input on different web pages, is probably that this telephone number owner is harassed, perhaps, the malice molestation of the owner of this telephone number initiation.When passing through certain historical communication state set of monitoring, find in this history communication state set, within half an hour with this telephone number as the initiator, the number of times of the webpage call request of initiation reaches default threshold value, with this telephone number is probably to want confined harassing and wrecking object.
Step 204: judge that whether the anomalous communication state that records in this history communication state set reaches default call blocking trigger condition, if so, enters step 205; If not, finish.
Step 205: determine the corresponding initiator of this history communication state set, and this initiator is carried out the webpage call blocking.
Within at the appointed time, in certain historical communication state set, institute's ticket call is initiated number of times when reaching default threshold value, further judge whether the anomalous communication state that records in this historic state set reaches default call blocking trigger condition, if so, initiator that should the set of history communication state is identified as the harassing and wrecking object that need to carry out the webpage call blocking.
In the present embodiment, call blocking trigger condition that should be default can be default threshold value, thereby whether the number that further judges anomalous communication state in this history communication state set reaches default threshold value, determines whether the corresponding initiator of this history communication state set is the harassing and wrecking objects.
In addition, judge that whether the anomalous communication state that records in this history communication state set reaches default call blocking trigger condition can also be by judging in this history communication state set, whether the last communication state that records is the anomalous communication state.That is to say, within at the appointed time, calling in certain historical communication state set is initiated number of times when reaching default threshold value, judge further whether the last communication state record in this history communication state set is the anomalous communication state set, judge whether initiator corresponding to this history communication state set is the harassing and wrecking objects.
Wherein, the anomalous communication state in the present embodiment can with a upper embodiment in identical, also can be set as required a certain anomalous communication state.
For example, suppose to judge whether comprise called party's refusal communication connection request that service centre initiates that answers the call in communication state record that the last time in this history communication state set the returns communication state record that to be whether the anomalous communication state set return for the last time for judgement.when the webpage number of calls of initiating on certain telephone number B by input on webpage A as certain user reaches default threshold value, if continuing (being the last time in the historic state set), this telephone number B initiates the webpage call request on this webpage A, and after initiating the communication connection by call center service to called party corresponding to this webpage A, if this called party's refusal is accepted this communication and is connected, think the calling of initiating with this telephone number B, called party corresponding to this webpage A harassed, to the webpage call request of initiating with this telephone number B be limited.
The otherness that the communication state that produces due to different webpage call requests records is larger, and therefore, different communication state records may corresponding different call blocking trigger conditions.Referring to Fig. 3, show the flow chart of a kind of webpage call limitation method of the application embodiment 3, can comprise:
Step 301: the webpage call server is initiated communication by call center service and is connected after receiving the webpage call request that the user initiates by webpage.
Step 302: the communication state that the communication that webpage call server receipt of call service centre returns connects, determine the initiator that communication connects, this communication state that returns is recorded in this initiator's historical communication state set.
Step 303: the historical communication state set to each initiator is monitored.
Step 301,302 and 303 does not repeat them here with the corresponding step implementation in embodiment 1.
Step 304: for a certain historical communication state set, the communication state that inquiry is preset and the corresponding relation of restriction strategy set are determined the corresponding restriction strategy set of the last communication state in this history communication state set.
Preset a plurality of restriction strategy set in the webpage call server, the corresponding a kind of communication state of each restriction strategy set, but a kind of communication state can corresponding one or more restriction strategy set.According to the corresponding relation of this communication state that presets and restriction strategy set, just can know the corresponding restriction strategy set of the last communication state in certain historical communication state set.
Step 305: judge that whether the anomalous communication state in this history communication state set satisfies call blocking trigger condition default in the restriction strategy set of determining, and if so, enters step 306; If not, finish.
Because the last communication state in certain historical communication state set may corresponding a plurality of restriction strategy set, therefore, need successively for each restriction strategy set of determining, judge successively whether the anomalous communication state in this history communication state satisfies default call blocking trigger condition in each restriction strategy set of determining.
Harass the rule difference of calling out due to different restriction strategy set evaluations, the call blocking trigger condition of therefore presetting in different restriction strategy set is just not identical yet.Concrete, before can recording the last communication state in this history communication state set by judgement, whether the number of the anomalous communication state in this history communication state set reaches default thresholding, if so, judge whether this last time communication state is specified anomalous communication state in this restriction strategy set of determining.Wherein, in restriction strategy set, specified anomalous communication state can be for a kind of or multiple.
Certainly, call blocking trigger condition default in the restriction strategy set can be also to judge whether the number that satisfies anomalous communication state specified in this strategy set of determining in this history communication state set reaches default thresholding.
Step 306: determine initiator corresponding to this history communication state set, and with the restriction rank that presets in this restriction strategy set of the determining call blocking rank as this initiator, according to this call blocking rank, this initiator is carried out the webpage call blocking.
When default call blocking trigger condition in certain restriction strategy set of determining is satisfied in this history communication state set, will be in this restriction strategy set the restriction decision-making as initiator corresponding to this history communication state set call blocking decision-making.The restriction decision-making that wherein may formulate in different restriction strategy set is different, but this restriction decision-making can be for carrying out any one in the mode of webpage call blocking to the initiator described in embodiment 1.
Owing to may specifying a plurality of communication states as the foundation of this initiator of evaluation for the harassing and wrecking object in different restriction strategy set, the restriction decision-making of presetting in the restriction strategy set also should have multiple, therefore, this with the restriction decision-making of presetting in this restriction strategy set of the determining call blocking decision-making as this initiator, is specifically comprised:
According to the call blocking rank that presets in this call blocking strategy set of determining and the corresponding relation of anomalous communication state, determine the call blocking rank that described the last communication state is corresponding, and with the call blocking rank of definite call blocking rank as described initiator.
Accordingly, according to this call blocking decision-making, this initiator is carried out the webpage call blocking, comprising:
When receiving this initiator's call request, according to this initiator's call blocking rank, the initiator is carried out the webpage call blocking.
Wherein, the rank of call blocking can be divided into a plurality of ranks according to the order of severity of harassing and wrecking.As comprising: four ranks, rank 1 is early warning, and rank 2 is warning, and rank 3 is for forbidding making a call in setting-up time, and rank 4 is title.
Wherein, when initiator's call blocking rank is early warning (being rank 1), when receiving this initiator's webpage call request, the webpage call service is directly set up the initiator by call center service according to this webpage call request and is connected with communication between the called party, but improves the degree of concern to historical communication state set corresponding to this initiator.
When initiator's call blocking rank is warning (being rank 2), when receiving this initiator's webpage call request, the webpage call server sends warning message to the client at this initiator place, when receive that this client sends for the confirmation information of this warning message the time, respond this initiator's call request, and connect for this initiator sets up corresponding communication.
When initiator's call blocking rank is when forbidding in setting-up time calling out (being rank 3), if when receiving this initiator's webpage call request, the webpage call server judges restriction call that whether current time still be in setting in the time, if.Refuse initiator's call request, if not, connect for this initiator sets up communication.
Need to prove, the webpage call server can also be specifically set the initiator according to initiator's harassing and wrecking degree and is forbidden the time span of calling out.That is to say that this rank 3 can also specifically be divided into different siding stopping ranks, each sub level forbids that to what the initiator set the time span of calling out is different in not.
When initiator's call blocking rank was title (being rank 4), if when receiving this initiator's webpage call request, the webpage call server was with this webpage call request of rejection.
In order clearly to describe the implementation of the present embodiment, the below describes the implementation of the webpage call limitation method of the present embodiment with a concrete example.
Suppose to have preset four restriction strategy set in the webpage call server, as follows:
Strategy set 1
{ strategy matching condition: calling party and called party's communication successful connection;
Precondition: initiated 5 times in 30 minutes before current time and called out, and the number of times that called party's refusal is answered is 2 times;
The restriction trigger condition: during this is called out, this called party initiatively refuses to answer;
Decision-making: the initiator is set as in after current time 3 hours forbids making a call.}
Strategy set 2
{ strategy matching condition: calling party and called party's communication successful connection;
Precondition: existed 2 air times to be less than the conversation of 10 seconds before current time;
The restriction trigger condition: this calling party and called party's air time is less than 10 seconds
Decision-making: the initiator is set as the warning object.}
Strategy set 3
{ strategy matching condition: initiatively rejection of the phone of calling party;
Precondition: current time has existed the phone of 3 these calling party initiatively to refuse the phone of answering before;
Restriction trigger condition: initiatively rejection of the phone of this calling party;
Decision-making: the initiator is set as in after current time 5 hours forbids making a call.}
Because call center service is set up the process that initiator and called party's communication connects and is generally: call center service set up with the initiator between speech channel be connected, after initiator's terminal is answered, the communication that call center service is set up the called party connects, if be successfully established, initiator and called party can normal talkings.Although initiator and called party's speech channel successful connection, the called party can refuse to answer this and call out, thereby the speech channel of interrupting between initiator and called party connects.
Suppose to have binding relationship between the mobile phone B 1 of webpage M and user B, when another user A inputs the number of a phone A1 by terminal S on webpage M, after concurrent webpage call service, the webpage call server can be set up this phone A1 by call center service and be connected with communication between mobile phone B 1.After call center service returned to the webpage call server with the communication state that records, the webpage call server determined that initiator corresponding to this communication state that returns is phone A1, and inquires about historical communication state set corresponding to this phone A1.
If during this webpage that the number of this phone A1 is corresponding was called out, call center service had successfully been set up the speech channel between mobile phone B 1 and phone A1, strategy set corresponding to this webpage calling is strategy set 1 and strategy set 2.The webpage call server judges successively whether historical communication state set corresponding to this phone A1 satisfies precondition and the restriction trigger condition in strategy set 1 and strategy set 2.
Within being recorded in 30 minutes before current time in this history communication state set, the number of times of the webpage call request of initiating with the number of this phone A1 has arrived 5 times, and wherein the called party refusal number of times of answering reaches 2 times, the precondition of this history communication state set strategy set 1.The webpage call server continues to judge in this communication state record, whether the called party refuses to answer, if, according to the decision-making in this strategy set 1, will forbid the webpage call request of initiating in number with this phone A1 after current time 3 hours.
If the precondition of strategy set 2 is also satisfied in the historical communication state set that the number of this phone A1 is corresponding, need also to judge whether this communication state record satisfies the restriction trigger condition of strategy set 2, if this communication state record satisfies the restriction trigger condition of strategy set 2 simultaneously, can be with the restriction rank as evaluation comparatively serious to the number restriction of this phone A1 in strategy set 1 and strategy set 2.In this example can be with the decision-making of strategy set 1 as the call blocking evaluation result to the number of this phone A1.
Need to prove, the kind of the strategy set of setting in the application can have multiple.In addition, when the communication state that the webpage call server presets in inquiry and the corresponding relation of restriction strategy set, be not limited to adopt the last communication state of foundation described in step 304 to determine and which restriction strategy set to judge that whether the initiator is that harassing and wrecking are called out, and can also have other mode according to.
As, the matching condition of certain strategy set in this example can be set as: the number of times that in the half an hour before current time, called party's refusal corresponding to this initiator answered reaches 3 times.In step 304, can also be for for a certain historical communication state set, the communication state that inquiry is preset and the corresponding relation of restriction strategy set are determined the corresponding restriction strategy set of this history communication state set.That is to say, the number of times that called party's refusal corresponding to this initiator answered within the half an hour before current time in this history communication state set reaches 3 times, can continue to judge whether this history communication state set satisfies the restriction trigger condition in this strategy combination etc.
If in the application with certain initiator be identified as malice harass object after, can preserve call restriction level corresponding to this initiator in the webpage call server, when the webpage call server can carry out the webpage call blocking to this initiator according to call restriction level.Referring to Fig. 4, show the flow chart of a kind of webpage call limitation method of the application embodiment 4, the call request that the present embodiment is initiated on webpage M take user A can comprise as example is described:
Step 401: the user A T1 that Enters Number on webpage M initiates the webpage call request, comprises initiator information and called party's information in this webpage call request.
Wherein, initiator's information can comprise, this initiator's telephone number, i.e. and number T1 can also comprise the IP address of this user A place terminal and this user A information such as user ID on website corresponding to this webpage A.Called party's information is generally called party's telephone number, and the telephone number that this webpage M binds is this called party's telephone number.During specific implementation, can only comprise the sign of this webpage M in the webpage call request, after the webpage call server receives this webpage call request, can according to the sign of this webpage M, inquire about the called party's corresponding with the sign of this webpage M telephone number.
Step 402: the webpage call server receives this webpage call request, and whether inquiry exists the call blocking record corresponding with this initiator information, if so, enters step 403; If not, enter step 404.
Because this initiator information can have various ways, therefore, the form of the call blocking corresponding with this initiator information record can for: record with call blocking record corresponding to the number T1 of initiator's phone, with call blocking corresponding to user's place IP address of terminal and/or the call blocking record corresponding with this user ID.The webpage call server can inquire about whether there be the call blocking record corresponding with above several initiator informations successively, and will be wherein to the most serious call restriction level of this call blocking as the restriction record to this this calling.
The webpage call server also can preset the priority of search order, as the preferential call blocking record corresponding to number of query originator, if there is corresponding call blocking record, according to this call blocking record, this calling is limited.
Certainly, call blocking corresponding to initiator information record can also for: with the equal corresponding call blocking record of the number T1 of initiator's phone and IP address of terminal, number T1 and the equal corresponding call blocking record of user ID with this initiator's phone, or, with this terminal IP and the equal corresponding call blocking record of user ID.Concrete can set according to actual conditions.
Step 403: the webpage call server is determined the call blocking rank corresponding with this initiator, according to this call blocking rank, this initiator is carried out call blocking, and if allow this call initiator to initiate the webpage call request, enter step 404; Otherwise, finish.
If there be the call blocking record corresponding with this initiator information, according to the call blocking rank of putting down in writing in this call blocking record, this initiator is carried out call blocking, concrete, can referring to embodiment 3, not repeat them here.
If stipulate in call blocking rank corresponding to this initiator that this initiator can carry out webpage and call out, the webpage call server receives webpage call request corresponding to this initiator.As, when call blocking corresponding to this initiator was recorded as warning, after the user determined this warning message, the webpage call server can be accepted this webpage call request, and set up corresponding communication connection.Carry out webpage and call out if provide against this initiator in call blocking rank corresponding to this initiator, the webpage call server will refuse this call request, the end of call blocking process.
Step 404: the webpage call server is set up this initiator by call center service and is connected with called party's communication.
Step 405: the communication state that this communication that webpage call server receipt of call service centre returns connects.
Step 406: the webpage call server is inquired about historical communication state set corresponding to this initiator, according to the corresponding relation of the communication state that presets and strategy set, restriction strategy set corresponding to communication state in determining to record with this communication state or with historical communication state set.
Wherein, the communication state that presets and the corresponding relation of strategy set can be the corresponding relations of a certain communication state and strategy set.As, certain restriction strategy set 1 is carried out in this calling party and called party's communication successful connection.Description similar process in this process and embodiment 3.
The corresponding relation of all right historical communication state of the communication state that presets and the corresponding relation of strategy set and strategy set, as, the number of calls of initiating before current time reaches 5 times, carries out restriction strategy set 2.
Step 406: the webpage call server adds this communication state in this history communication state set to, and judge whether the anomalous communication state in this history communication state set satisfies call blocking trigger condition default in the restriction strategy set of determining, if so, enter step 407; If not, finish.
The operating process of the step 305 in this step and embodiment 3 is similar, does not repeat them here.
Step 407: the webpage call server is with the restriction rank that presets in the restriction strategy set call blocking rank as this initiator, and the call blocking that this call blocking rank is kept at this initiator is recorded.
When restriction trigger condition in the call blocking strategy is satisfied in this initiator's historical communication state set, with call blocking rank in this call blocking strategy as this initiator's call blocking rank, and record is preserved, so that when receiving again this initiator's webpage call request, can carry out the webpage call blocking to this initiator according to the restriction rank in this initiator's call blocking record.
For aforesaid each embodiment of the method, for simple description, therefore it all is expressed as a series of combination of actions, but those skilled in the art should know, the application is not subjected to the restriction of described sequence of movement, because according to the application, some step can adopt other orders or carry out simultaneously.Secondly, those skilled in the art also should know, the embodiment described in specification all belongs to preferred embodiment, and related action and module might not be that the application is necessary.
Corresponding with the method that a kind of webpage call limitation method of above-mentioned the application embodiment 1 provides, referring to Fig. 5, the application also provides a kind of embodiment 1 of webpage call restriction system, in the present embodiment, this system can comprise: request receiving unit 510, communication linkage unit 520, communication state record cell 530, monitoring means 540 and restriction determining unit 550.
Wherein, request receiving unit 510 is used for receiving the webpage call request that the user initiates by webpage.
Communication linkage unit 520 is used for initiating communication by call center service and connects.
Communication state record cell 530 is used for the communication state that communication that receipt of call service centre returns connects, and determines the initiator that this communication connects, and communication state is recorded in this initiator's historical communication state set.
Monitoring means 540 is used for the record of initiator's historical communication state set is monitored, and judges whether to exist the anomalous communication state that records to reach the historical communication state set of default call blocking trigger condition.
Restriction determining unit 550, be used for when anomalous communication state that monitoring means is determined certain historical communication state set reaches default call blocking trigger condition, determine the corresponding initiator of this history communication state set, and this initiator is carried out the webpage call blocking.
Wherein, can comprise in the webpage call request that receives in request receiving unit 510: the website logo (website ID) that the initiator's of webpage call request telephone number, the IP address of initiating the client of this webpage call request, called party's telephone number and/or this webpage are corresponding.Accordingly, communication state record cell 530 determines that the initiator that this communication connects can comprise multiple situation, and therefore, this communication state record cell 530 can also comprise:
The first determining unit is used for determining to initiate initiator's telephone number of webpage call request, IP address and/or the website ID of client.
Need to prove, monitoring means 540 judges that the mode whether the anomalous communication state of certain historical communication state set satisfies default call blocking trigger condition can have multiple.Preferably, this monitoring means 540 can comprise:
The first judging unit is used for judging that the number that whether has the anomalous communication state that records in Preset Time has reached the historical communication state set of default thresholding.
Anomalous communication state in the application can comprise: the communication connection request of the communication connection request of this call center service of initiator's rejection, called party's rejection call center service and/or initiator and called party's air time are less than setting-up time length etc.Can whether reach default thresholding according to the satisfied wherein quantity of the anomalous communication state set of one or more in historical communication state set, as, judge whether the number of times that in certain historical communication state set, this called party's refusal is answered reaches default thresholding.
The described system of the present embodiment can be integrated on the webpage call server, also can be connected with the webpage call server as an entity separately, in addition, need to prove, when the described method of the application adopts software to realize, can be used as a newly-increased function of webpage call server, can write separately corresponding program yet, the application does not limit the implementation of described method or system.
Referring to Fig. 6, show the structural representation of the embodiment 2 of a kind of webpage call restriction system in the application, in the present embodiment, monitoring means 540 can comprise:
Pre-judgement unit 541 is used in judgement at the appointed time certain historical communication state set institute ticket call and initiates number of times and whether reach predefined threshold value, if so, carries out the operation of judging unit.
Judging unit 542 is used for judging whether the anomalous communication state of this history communication state set reaches default call blocking trigger condition, if so, carries out the operation that limits determining unit.
Wherein, this judging unit can also further comprise: judgment sub-unit 5421, be used for judging whether the communication state of the last record of this history communication state set is the anomalous communication state, and if so, carry out the operation that limits determining unit.
For when limit determining unit determine need carry out the webpage call blocking to certain initiator after, when again receiving this initiator's webpage call request, can carry out the webpage call blocking to this initiator, this system also comprises:
Restriction performance element 560, be used for when receiving the initiator's who is defined as the webpage call blocking call request, client to this initiator place sends warning message, when receiving the confirmation information of this warning message, initiate communication according to this initiator's call request to call center service and connect;
When receiving the webpage call request of the initiator's initiation that is defined as the webpage call blocking in the time at default restriction call, refuse this initiator's webpage call request;
And/or, when receiving the webpage call request of the initiator's initiation that is defined as the webpage call blocking, refuse this initiator's webpage call request.
Wherein, this limits performance element, carries out when this is defined as initiator's the call blocking of webpage call blocking concrete, specifically how this initiator's restriction can be limited the concrete call blocking that determining unit is formulated for this initiator according to this.As, this restriction determining unit is determined certain initiator is restricted at default restriction call and is forbidden initiating the webpage call request in the time, when receiving this initiator's webpage call request, the restriction performance element can judge whether current time still is in this default restriction call in the time, if so, refuse this initiator's webpage call request.
Referring to Fig. 7, show the structural representation of the embodiment 3 of a kind of webpage call restriction system in the application, in the present embodiment, monitoring means 540 can comprise:
Strategy set determining unit 543 is used for for a certain historical communication state set, inquires about the call blocking strategy set that preset corresponding with the last communication state in this history communication state set;
The second judging unit 544 is used for judging whether the anomalous communication state of this history communication state set satisfies the call blocking trigger condition that sets in this call blocking strategy set.
Wherein, the call blocking trigger condition that sets in this call blocking strategy set also can comprise multiple situation.Further, this second judging unit 544 comprises:
Second judges unit 5441 in advance, is used for judgement before the last communication state of this history communication state set record, and whether the anomalous communication state in this history communication state set reaches predetermined threshold value;
The second judgment sub-unit 5442, be used for when second judges that in advance the unit is determined the anomalous communication state of this historic state set and reached predetermined threshold value, judge whether the last communication state is the specified communication state of this call blocking strategy, if so, carry out the operation of restriction determining unit.
Wherein, in this call blocking strategy, specified communication state can for anomalous communication state described above in the application any or several communication state, can certainly be other any communication state.
Corresponding to judging whether this initiator is set as webpage call blocking object according to the call blocking trigger condition that sets in the restriction strategy set in monitoring means, this limits determining unit 550, also comprises:
Restriction rank determining unit 551, for the call blocking rank that presets according to the call blocking strategy set and the corresponding relation of communication state, determine the call blocking rank that described the last communication state is corresponding, and with the call blocking rank of definite call blocking rank as this initiator who determines;
Call blocking unit 552 with according to the call blocking rank to the initiator, carries out the webpage call blocking to this initiator who determines.
Need to prove, each embodiment in this specification all adopts the mode of going forward one by one to describe, and what each embodiment stressed is and the difference of other embodiment that between each embodiment, identical similar part is mutually referring to getting final product.For system class embodiment, because it is substantially similar to embodiment of the method, so description is fairly simple, relevant part gets final product referring to the part explanation of embodiment of the method.
At last, also need to prove, in this article, relational terms such as the first and second grades only is used for an entity or operation are separated with another entity or operating space, and not necessarily requires or hint and have the relation of any this reality or sequentially between these entities or operation.And, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thereby make the process, method, article or the equipment that comprise a series of key elements not only comprise those key elements, but also comprise other key elements of clearly not listing, or also be included as the intrinsic key element of this process, method, article or equipment.In the situation that not more restrictions, the key element that is limited by statement " comprising ... ", and be not precluded within process, method, article or the equipment that comprises described key element and also have other identical element.
For the convenience of describing, be divided into various unit with function when describing above system and describe respectively.Certainly, can realize the function of each unit in same or a plurality of softwares and/or hardware when implementing the application.
As seen through the above description of the embodiments, those skilled in the art can be well understood to the application and can realize by the mode that software adds essential general hardware platform.Based on such understanding, the part that the application's technical scheme contributes to prior art in essence in other words can embody with the form of software product, this computer software product can be stored in storage medium, as ROM/RAM, magnetic disc, CD etc., comprise that some instructions are with so that a computer equipment (can be personal computer, server, the perhaps network equipment etc.) carry out the described method of some part of each embodiment of the application or embodiment.
Above a kind of webpage call limitation method and the system that the application is provided is described in detail, used specific case herein the application's principle and execution mode are set forth, the explanation of above embodiment just is used for helping to understand the application's method and core concept thereof; Simultaneously, for one of ordinary skill in the art, the thought according to the application all will change in specific embodiments and applications, and in sum, this description should not be construed as the restriction to the application.

Claims (20)

1. a webpage call limitation method, is characterized in that, the method comprises:
After receiving the webpage call request that the user initiates by webpage, initiate communication by call center service and connect;
Receive the communication state that communication that described call center service returns connects, determine the initiator that described communication connects, described communication state is recorded in this initiator's historical communication state set;
Record in described initiator's historical communication state set is monitored, judge whether to exist the anomalous communication state that records to reach the historical communication state set of default call blocking trigger condition, if, determine the corresponding initiator of described historical communication state set, and described initiator is carried out the webpage call blocking.
2. method according to claim 1, is characterized in that, the described initiator who determines that described communication connects comprises:
Determine to initiate initiator's telephone number, the IP address of client, website ID a kind of or its combination wherein of described webpage call request.
3. method according to claim 1, is characterized in that, the described historical communication state set that judges whether to exist the anomalous communication state that records to reach default call blocking trigger condition comprises:
Judge that the number that whether has the anomalous communication state that records in Preset Time has reached the historical communication state set of default thresholding.
4. method according to claim 1, is characterized in that, described judge whether to exist the historical communication state set that the anomalous communication state that records reaches default call blocking trigger condition before, also comprise:
Judge at the appointed time interior certain historical communication state set, whether institute's ticket call initiation number of times reaches predefined threshold value, if so, judges whether the anomalous communication state in this history communication state set reaches default call blocking trigger condition.
5. method according to claim 4, is characterized in that, describedly judges that whether the anomalous communication state in this history communication state set reaches default call blocking trigger condition, comprising:
Whether the communication state that judges the last record in this history communication state set is the anomalous communication state.
6. method according to claim 1, is characterized in that, the described historical communication state set that judges whether to exist the anomalous communication state that records to reach default call blocking trigger condition comprises:
For a certain historical communication state set, inquire about the call blocking strategy set that preset corresponding with the last communication state, judge whether the anomalous communication state in this history communication state set satisfies the call blocking trigger condition that sets in described call blocking strategy set.
7. method according to claim 6, is characterized in that, describedly judges that whether the anomalous communication state in this history communication state set satisfies the call blocking trigger condition that sets in described call blocking strategy set, comprising:
Judgement is before the described the last communication state of described historical communication state set record, whether the anomalous communication state in this history communication state set reaches default thresholding, if so, judge whether described the last communication state is the specified communication state of this call blocking strategy.
8. method according to claim 7, is characterized in that, when described the last communication state belongs to specified communication state in described call blocking strategy, and after determining the corresponding initiator of described historical communication state set, also comprises:
According to the call blocking rank that presets in described call blocking strategy set and the corresponding relation of communication state, determine the call blocking rank that described the last communication state is corresponding, and with the call blocking rank of definite call blocking rank as described initiator;
Described described initiator is carried out the webpage call blocking, comprising:
When receiving described initiator's call request, according to described initiator's call blocking rank, described initiator is carried out the webpage call blocking.
9. the described method of according to claim 1 to 8 any one, is characterized in that, described anomalous communication state comprises:
The communication connection request of the communication connection request of the described call center service of initiator's rejection, the described call center service of called party's rejection and/or initiator and called party's air time are less than setting-up time length.
10. the described method of according to claim 1 to 8 any one, is characterized in that, described described initiator carried out the webpage call blocking, comprising:
When receiving described initiator's call request, to the client transmission warning message at described initiator place, when receiving the confirmation information of this warning message, initiate communication according to described initiator's call request to call center service and connect;
When default restriction call receives described initiator's webpage call request in the time, refuse described initiator's webpage call request;
And/or, when receiving described initiator's webpage call request, refuse this initiator's webpage call request.
11. method according to claim 10 is characterized in that, also comprises before communication connects described the initiation by call center service:
Judge whether and to carry out the webpage call blocking to this initiator, if so, carry out the described operation of the initiator being carried out the webpage call blocking; If not, initiating communication by call center service connects.
12. a webpage call restriction system is characterized in that, comprising:
The request receiving unit is used for receiving the webpage call request that the user initiates by webpage;
The communication linkage unit is used for initiating communication by call center service and connects;
The communication state record cell is used for receiving the communication state that communication that described call center service returns connects, and determines the initiator that described communication connects, and described communication state is recorded in this initiator's historical communication state set;
Monitoring means is used for the record of described initiator's historical communication state set is monitored, and judges whether to exist the anomalous communication state that records to reach the historical communication state set of default call blocking trigger condition;
The restriction determining unit, be used for when anomalous communication state that monitoring means is determined certain historical communication state set reaches default call blocking trigger condition, determine the corresponding initiator of described historical communication state set, and described initiator is carried out the webpage call blocking.
13. system according to claim 12 is characterized in that, described communication state record cell comprises:
The first determining unit is used for determining to initiate initiator's telephone number, the IP address of client, website ID a kind of or its combination wherein of described webpage call request.
14. system according to claim 12 is characterized in that, described monitoring means comprises:
The first judging unit is used for judging that the number that whether has the anomalous communication state that records in Preset Time has reached the historical communication state set of default thresholding.
15. system according to claim 12 is characterized in that, described monitoring means also comprises:
Pre-judgement unit is used in judgement at the appointed time certain historical communication state set institute ticket call and initiates number of times and whether reach predefined threshold value, if so, carries out the operation of judging unit;
Described judging unit is used for judging whether the anomalous communication state of this history communication state set reaches default call blocking trigger condition.
16. system according to claim 15 is characterized in that, described judging unit comprises:
Judgment sub-unit is used for judging whether the communication state of the last record of this history communication state set is the anomalous communication state.
17. system according to claim 12 is characterized in that, described monitoring means comprises:
The strategy set determining unit is used for for a certain historical communication state set, inquires about the call blocking strategy set that preset corresponding with the last communication state in this history communication state set;
The second judging unit is used for judging whether the anomalous communication state of this history communication state set satisfies the call blocking trigger condition that sets in described call blocking strategy set.
18. system according to claim 17 is characterized in that, described the second judging unit comprises:
Second judges the unit in advance, is used for judgement before the described the last communication state of described historical communication state set record, and whether the anomalous communication state in this history communication state set reaches predetermined threshold value;
The second judgment sub-unit, be used for when second judges that in advance the unit is determined the anomalous communication state of this historic state set and reached predetermined threshold value, judge whether described the last communication state is the specified communication state of this call blocking strategy, if so, carry out the operation of restriction determining unit.
19. system according to claim 18 is characterized in that, the restriction determining unit also comprises:
Restriction rank determining unit, for the call blocking rank that presets according to described call blocking strategy set and the corresponding relation of communication state, determine the call blocking rank that described the last communication state is corresponding, and with the call blocking rank of definite call blocking rank as described initiator;
The call blocking unit is used for the call blocking rank according to described initiator, and described initiator is carried out the webpage call blocking.
20. according to claim 12 to 19 any one described systems, it is characterized in that, also comprise:
The restriction performance element, be used for when receiving the initiator's who is defined as the webpage call blocking call request, client transmission warning message to described initiator place, when receiving the confirmation information of this warning message, initiate communication according to described initiator's call request to call center service and connect;
When receiving the webpage call request that the described initiator who is defined as the webpage call blocking initiates in the time at default restriction call, refuse this initiator's webpage call request;
And/or, when receiving the webpage call request that the described initiator who is defined as the webpage call blocking initiates, refuse this initiator's webpage call request.
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