CN103024174A - Method and device for answering phone calls - Google Patents

Abstract

The invention is suitable for the field of mobile terminals, and provides a method and a device for answering a call, wherein the method comprises the following steps: receiving an incoming telephone call; determining the state that the user does not answer the call according to the operation of the user; when the user is determined to be inconvenient to answer the call, the voice assistant is started to record the intention of the incoming call and the urgency of the incoming call. The invention records the emergency degree and the incoming call intention of the incoming call by starting the voice assistant when the user is inconvenient to answer the call, and records the emergency degree and the incoming call intention of the incoming call by the voice assistant, thereby conveying important information to the user and avoiding the user from missing important information when the user is inconvenient to answer the call.

Description

Method and device for answering phone calls

technical field

The invention belongs to the field of mobile terminals, in particular to a method and device for answering calls.

Background technique

In our life, when there is an incoming call, it is often inconvenient to answer the call, or there is an emergency call to the other party, but the other party fails to answer in time. In order not to affect the notification of important events, the function of answering machine appeared in the market. It can play the pre-recorded words after the call comes in and let the caller leave a message. But this method is not intelligent enough, the answering machine can only play fixed words, and the only function provided is to allow the caller to leave a message, and only when the receiver actively checks the message, can he know whether there is a phone message call in. Therefore, this method of leaving a message cannot guarantee the timely delivery of important information.

Contents of the invention

The purpose of the embodiments of the present invention is to provide a method and device for answering calls, aiming to solve the problem of recording the urgency and intention of incoming calls by starting the voice assistant when the user is inconvenient to answer the call, and recording the incoming calls through the voice assistant. The degree of urgency and the intention of the incoming call convey important information to the user, so as to prevent the user from missing important information when it is inconvenient to answer the call.

The embodiment of the present invention is achieved in this way, a method for answering a call, the method includes the following steps:

receive incoming phone calls;

Determine the state of the user not answering the call according to the user's operation;

When it is determined that it is inconvenient for the user to answer the call, the voice assistant is activated to record the intention of the incoming call and the degree of urgency of the incoming call.

Another object of the embodiments of the present invention is to provide a device for answering calls, the device comprising:

The receiving unit is used for receiving incoming telephone calls;

A state determining unit, configured to determine the state of the user not answering the call according to the user's operation;

The phone answering unit is used to start the voice assistant to record the intention of the incoming call and the degree of urgency of the incoming call when it is determined that the user is inconvenient to answer the call.

The embodiment of the present invention uses a method and device for answering calls. When the user is inconvenient to answer the call, the voice assistant is activated to record the urgency of the incoming call and the intention of the call, and the voice assistant records the urgency of the incoming call and the caller's intention. The intent of the incoming call conveys important information to the user, which facilitates the call-in user to convey important information, and at the same time prevents the user from missing important information and improves the timeliness of information transmission.

Description of drawings

FIG. 1 is an implementation flowchart of a method for answering a call provided in the first embodiment of the present invention;

Fig. 2 is an implementation flowchart of a method for answering a call provided by the second embodiment of the present invention;

Fig. 3 is a structural diagram of a device for answering calls provided by a third embodiment of the present invention;

Fig. 4 is a structural diagram of a device for answering calls provided by a fourth embodiment of the present invention.

Detailed ways

In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

The specific realization of the present invention is described in detail below in conjunction with specific embodiment:

Embodiment one:

Fig. 1 shows the implementation process of a method for answering a call provided by the first embodiment of the present invention, which is described in detail as follows:

S101. Receive an incoming phone call.

First, the mobile terminal receives an incoming call through the network communication unit of the mobile terminal.

S102. Determine the state of the user not answering the call according to the user's operation.

Record the state of the user not answering the call according to the user's operation. If the user is inconvenient to answer or the user fails to answer the call in time, the specific determination of the state of the user not answering the call is carried out by checking the user's mobile phone mode and the user's operation when the call is incoming. Sure.

S103, when it is determined that it is inconvenient for the user to answer the call, start the voice assistant to record the intention of the incoming call and the degree of urgency of the incoming call.

When it is determined that it is inconvenient for the user to answer the phone, the voice assistant is started, and the urgency of the incoming call and the intention of the incoming call are recorded through the voice assistant. The urgency of the incoming call and the incoming intention of the incoming call recorded by the voice assistant, when the user is convenient, the user can send it by checking the urgency of the incoming call and the incoming intention of the incoming call recorded by the voice assistant information.

The embodiment of the present invention provides a method of answering a call through the above method. When an incoming call is received, it is determined according to the user's operation that the user does not answer the call. When it is determined that the user is inconvenient to answer the call, the voice assistant is started to record the call. The intention of the incoming call and the urgency of the incoming call, convey information to the user by recording the intention of the incoming call and the urgency of the incoming call, and convey the information to the user in time. Since the urgency of the incoming call is set, Important information can be conveyed to the user at the first time convenient for the user, which improves the timeliness of receiving information and facilitates the caller to convey important information.

Embodiment two:

Fig. 2 shows the implementation flow of a method for answering a call provided by the second embodiment of the present invention, which is described in detail as follows:

S201. Receive an incoming phone call.

An incoming phone call is received through the network communication unit of the mobile terminal.

S202. Detect whether the user has set a silent mode when a call is received.

Detect whether the user's mobile terminal has turned on the silent mode when the call comes in. Since the mobile terminal has turned on the silent mode, it usually means that the user has other things at this time and it is inconvenient to answer the call. Turning on the silent mode specifically includes the incoming call The silent mode is turned on before and adjusted to the silent mode when a call comes in.

S203, detecting whether the user actively hangs up the incoming call when the call is received.

Detect whether the user actively hangs up the phone when the phone calls in, and the user's initiative to hang up the phone usually means that it is inconvenient for the user to answer the phone.

S204, when it is detected that the user has set the silent mode or the user actively hangs up the incoming call, determine that the user is inconvenient to answer.

When it is detected that the user's mobile terminal has set the silent mode or the user actively hangs up the incoming call, it is determined that the user is inconvenient to answer the call, otherwise it is determined that the user is unable to answer the call in time.

S205, when it is determined that it is inconvenient for the user to answer the call, start the voice assistant.

When it is determined that it is inconvenient for the user to answer the call, the voice assistant of the mobile terminal is started.

S206, the voice assistant interacts with the calling party, prompting the user whether to select the incoming phone call as an emergency call, and when the calling user selects the incoming phone call as an emergency call, record the incoming phone call as an emergency call.

After starting the voice assistant, the voice assistant will prompt the user whether the call is an emergency call through voice interaction with the caller, and record whether the call is It is an emergency call. When the call-in user selects the call-in as an emergency call, the call-in will be recorded as an emergency call, otherwise it will be recorded as a normal call-in.

S207. Record the incoming call intention of the incoming phone call.

Record the intention of the incoming call through the interaction between the voice assistant and the caller. The specific method of recording the intention of the incoming call can be recorded by voice or in text. Incoming call intention, the specific voice record is to record the call-in intention of the call-in by recording, and the specific call-in intention to record the call-in by text is to record the call-in party’s call-in intention through the voice assistant The voice is converted into text for recording, and the caller can also be informed by voice interaction to send the intention of the call to the called mobile terminal in the text form of a text message, and the voice assistant will record the text information to the phone caller. Incoming call intent.

The embodiment of the present invention provides a method for answering a phone call through the above method. When an incoming phone call is received, it is determined that the user does not answer the phone call. When it is determined that the user is inconvenient to answer the phone call, the voice assistant is activated to record the intention of the phone call. and the degree of urgency of the incoming call, where the intention of the incoming call can be recorded in voice and text, and the information can be conveyed to the user by recording the intention of the incoming call and the degree of urgency of the incoming call, at the convenience of the user When the time comes, the information will be conveyed to the user in time. At the same time, due to the urgency of the incoming call, the important information can be screened in time, and the important emergency incoming information will be conveyed to the user at the first time convenient for the user, which improves the reception. The timeliness of information and the convenience of receiving information, that is, it is convenient for the caller to transmit information and also for the receiver to receive information.

Embodiment three:

Fig. 3 shows the structure of an apparatus for setting a timed reminder service provided by the third embodiment of the present invention. For the convenience of description, only the parts related to the embodiment of the present invention are shown.

The receiving unit 31 is configured to receive incoming telephone calls.

The receiving unit is specifically a communication unit of the telephone, and is used for receiving incoming calls of the telephone.

A state determination unit 32 is configured to determine the state of the user not answering the call according to the user's operation.

The state determining unit specifically determines the state of the user not answering the call according to the user's scene mode, the scene mode adjusted when the user receives the call, and whether the user hangs up the incoming call.

The phone answering unit 33 is used to start the voice assistant to record the intention of the incoming call and the degree of urgency of the incoming call when it is determined that it is inconvenient for the user to answer the call.

The telephone answering unit is used to start the voice assistant to record the intention of the incoming call and the urgency of the incoming call when it is determined that the user is inconvenient to answer the call, and convey information to the user through the recorded intention of the incoming call and the urgency of the call , realize that the user does not answer the call by himself but also answers the call through the voice assistant of the mobile terminal to obtain the intention of the incoming call and the degree of urgency of the intention of the incoming call.

The embodiment of the present invention uses a device for answering calls. After receiving an incoming call, by determining the state that the user does not answer the call, when it is determined that the user is inconvenient to answer the call, the voice assistant is activated to interact with the caller. , record the intention of the incoming call and the urgency of the incoming call, answer the call through the voice assistant, realize the automatic answering of the inconvenient call, record the intention of the incoming call and the urgency of the incoming call through the voice assistant When it is convenient for the user, the important information can be obtained quickly with purpose and focus, so that the user can obtain the required information in a timely manner when it is inconvenient to answer the phone, and it is also convenient for the incoming call party. The timeliness of delivering information.

Embodiment four:

FIG. 4 shows the structure of a device for answering calls provided by a fourth embodiment of the present invention. For ease of description, only parts related to the embodiment of the present invention are shown.

The receiving unit 41 is configured to receive incoming telephone calls.

The receiving unit is specifically a network communication unit of the mobile terminal, and receives an incoming phone call through the network communication unit of the mobile terminal.

The silent detection unit 42 is used to detect whether the user has set a silent mode when a call is received.

The mute detection unit specifically detects whether the user has set the mute when the phone calls in, or whether the user has turned on the mute when the phone calls in.

The hangup detection unit 43 is used to detect whether the user actively hangs up the incoming call when the call is made.

Hangup detection unit, when the user detects the incoming call, whether the user actively hangs up the incoming call, in the specific use, it can provide the common hangup option and the hangup non-detection hangup option, the common hangup option can be passed The hangup detected by the hangup detection unit does not detect the hangup. Under the hangup option, the hangup does not need to be detected by the hangup detection unit.

The inconvenient answering determining unit 44 is configured to determine that the user is inconvenient to answer when it is detected that the user has set a silent mode or the user actively hangs up the incoming call.

Inconvenient answer determination unit determines whether the user is inconvenient to answer through the mute detection unit and hang-up detection unit, and determines that the user is inconvenient to answer when it is detected that the user has set a silent mode or the user actively hangs up the incoming call.

The voice assistant activation unit 45 is configured to activate the voice assistant when it is determined that it is inconvenient for the user to answer the phone.

When the inconvenient answering determining unit determines that the user is inconvenient to answer the call, the voice assistant is activated.

The urgency recording unit 46 is used for the voice assistant to interact with the call-in party, prompting the user whether to select the call-in as an emergency call, and when the call-in user selects the call-in as an emergency call, record the call-in as emergency call in.

After the voice assistant is started, the urgency of the incoming call is recorded through the urgency recording unit. Specifically, after the voice assistant is started, the voice assistant interacts with the caller to prompt the user whether the call is an emergency. Call in, and record whether the call is an emergency call according to the result of the voice interaction with the caller. When the call-in user selects the call-in as an emergency call, record the call-in as an emergency call , otherwise it is recorded as a normal incoming call.

The intent recording unit 47 is configured to record the incoming call intent of the incoming phone call.

The intention recording unit records the intention of the incoming call through the interaction between the voice assistant and the caller. The specific method of recording the intention of the incoming call can be recorded by voice or by text. Record the call-in intention of the call-in, the specific voice record is to record the call-in intention of the call-in by recording, and the call-in intention of the call-in by text is to use the voice assistant to call the call The voice of the incoming party is converted into text for recording, and the call-in party can also be informed through voice interaction to send the intention of the call to the called mobile terminal in the text form of a text message, and then the voice assistant will record the text information to the incoming intent of the phone call.

In the embodiment of the present invention, through the above method, a device for answering a call, when receiving an incoming call, determines that the user is not answering the call, and when it is determined that the user is inconvenient to answer the call, activates the voice assistant to record the intention of the incoming call and the urgency of incoming calls, realize automatic answering of calls that are inconvenient to answer, and obtain information through the intention of incoming calls and the urgency of incoming calls recorded by the voice assistant. Focusing on quickly obtaining important information, it is convenient for users to obtain the required information in a timely manner when it is inconvenient to answer the phone, and it also facilitates the timeliness of information delivered by the caller. The specific intention of the call can be It is recorded by voice and text, conveys information to users by recording the intention of incoming calls and the urgency of incoming calls, and conveys information to users in a timely manner at their convenience.

Those of ordinary skill in the art can understand that all or part of the steps in the method of the above-mentioned embodiments can be completed by instructing related hardware through a program, and the program can be stored in a computer-readable storage medium, and the storage medium , such as ROM/RAM, disk, CD, etc.

The above descriptions are only preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalent replacements and improvements made within the spirit and principles of the present invention should be included in the protection of the present invention. within range.

Claims (10)

1. a method that receives calls is characterized in that, described method comprises the steps:

Receive the phone incoming call;

Determine the state that the user does not receive calls according to user's operation;

When definite user when being inconvenient to receive calls, start the intention of voice assistant headphone incoming call and the urgency level of phone incoming call.

2. the method for claim 1 is characterized in that, described operation according to the user determines that the state that the user does not receive calls specifically comprises:

The user is inconvenient to receive calls and the user fails in time to receive calls.

3. the method for claim 1 is characterized in that, described operation according to the user determines that the state concrete steps that the user does not receive calls comprise:

When detecting the phone incoming call, whether the user is provided with silent mode;

When detecting the phone incoming call, whether the user has initiatively hung up the phone incoming call;

When detecting the user and be provided with silent mode or user and initiatively hung up the phone incoming call, determine that the user is inconvenient to answer.

4. the method for claim 1 is characterized in that, described when definite user when being inconvenient to receive calls, the concrete steps that start the urgency level of the intention of voice assistant headphone incoming call and phone incoming call comprise:

When definite user when being inconvenient to receive calls, start the voice assistant;

Voice assistant and phone incoming call side carry out interaction, and whether prompting user selects the phone incoming call is urgent incoming call, and when the incoming call of incoming call user selection phone was urgent incoming call, the headphone incoming call was urgent incoming call;

The incoming call intention of headphone incoming call.

5. method as claimed in claim 4 is characterized in that, the incoming call intention of described headphone incoming call specifically comprises:

Incoming call intention by the incoming call of voice mode headphone;

Incoming call intention by the incoming call of mode word headphone.

6. a device that receives calls is characterized in that, described device comprises:

Receiving element is used for receiving the phone incoming call;

Status determining unit is used for determining the state that the user does not receive calls according to user's operation;

The unit that receives calls, be used for when definite user when being inconvenient to receive calls, the intention of startup voice assistant headphone incoming call and the urgency level of phone incoming call.

7. device as claimed in claim 6 is characterized in that, described operation according to the user determines that the state that the user does not receive calls specifically comprises:

The user is inconvenient to receive calls and the user fails in time to receive calls.

8. device as claimed in claim 6 is characterized in that, described status determining unit specifically comprises:

Quiet detecting unit, during for detection of the phone incoming call, whether the user is provided with silent mode;

Hang up detecting unit, during for detection of the phone incoming call, whether the user has initiatively hung up the phone incoming call;

Be inconvenient to answer determining unit, be used for when detecting the user and be provided with silent mode or user and initiatively hung up the phone incoming call, determine that the user is inconvenient to answer.

9. device as claimed in claim 6 is characterized in that, the described unit that receives calls specifically comprises:

Voice assistant start unit, be used for when definite user when being inconvenient to receive calls, startup voice assistant;

The urgency level record cell is used for voice assistant and phone incoming call side and carries out interaction, and whether prompting user selects the phone incoming call is urgent incoming call, and when the incoming call of incoming call user selection phone was urgent incoming call, the headphone incoming call was urgent incoming call;

The intention record cell, the incoming call that is used for the headphone incoming call is intended to.

10. device as claimed in claim 9 is characterized in that, the incoming call intention of described intention recording unit records phone incoming call specifically comprises:

Voice memorized unit is used for the incoming call intention by the incoming call of voice mode headphone;

The writing record unit is used for the incoming call intention by the incoming call of mode word headphone.

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