CN103002110A - Customer self-service mobile terminal for searching hotels and customer self-service system and method for searching hotels - Google Patents

Customer self-service mobile terminal for searching hotels and customer self-service system and method for searching hotels Download PDF

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Publication number
CN103002110A
CN103002110A CN2011102663886A CN201110266388A CN103002110A CN 103002110 A CN103002110 A CN 103002110A CN 2011102663886 A CN2011102663886 A CN 2011102663886A CN 201110266388 A CN201110266388 A CN 201110266388A CN 103002110 A CN103002110 A CN 103002110A
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China
Prior art keywords
hotel
wish
application server
arrives
service
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CN2011102663886A
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Chinese (zh)
Inventor
李敏琪
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FCS COMPUTER SYSTEMS Ltd
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FCS COMPUTER SYSTEMS Ltd
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Priority to CN2011102663886A priority Critical patent/CN103002110A/en
Priority to HK11110634A priority patent/HK1151429A2/en
Publication of CN103002110A publication Critical patent/CN103002110A/en
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Abstract

The invention provides a customer self-service mobile terminal for searching hotels and customer self-service system and method for searching hotels. The customer self-service system comprises the customer self-service mobile terminal for searching hotels, a hotel information application server communicated with the same through the internet and a hotel information database server. The hotel information database server is used for storing a database of hotel information; and the hotel information application server is used for searching an address guidance recording, pre-recorded in a hotel local language, of a hotel to be reached from the hotel information database server according to the hotel to be reached, sent by the mobile terminal and sending the address guidance recording to the mobile terminal for displaying. The actual requirements of users are learned about, convenience of the users is taken into consideration, and the address guidance recording serving as basic identification conversation is played in a local language, so that language barriers can be eliminated, and convenience is provided for people traveling often.

Description

Be used for searching customer self-service service mobile terminal and the system and method thereof in hotel
Technical field
The present invention relates to hotel information service technology field, more particularly, relate to a kind of customer self-service service mobile terminal and system and method thereof be used to searching the hotel.
Background technology
Along with the development of the Internet, Internet technology also is applied in the hotel service field.Yet most of hotel information service systems only can provide hotel's title and hotel's contact method, perhaps display position on map in writing.And the business people who often goes on business or traveller may need to move in mondial chain hotel usually.Because linguistic obstacle, even hotel's title and hotel's contact method are provided, the user may be difficult to find the hotel.
Therefore, demand urgently providing a kind of user of convenience under various language environments, to find the method in the hotel of wish arrival.
Summary of the invention
The object of the invention is to only can provide in writing for existing hotel information service system the defective of hotel's title and hotel's contact method, a kind of customer self-service service mobile terminal and system and method thereof be used to searching the hotel is provided.
According to first aspect present invention, a kind of customer self-service service mobile terminal be used to searching the hotel is provided, comprise main control module, and the input module that links to each other with this main control module, terminal communication module and playing module;
Described input module is used for receiving the wish arrival hotel of user's input;
Described main control module is used for that described wish is arrived the hotel and is sent to the hotel information application server by described terminal communication module, and receives described hotel information application server and arrive the hotel according to described wish and search arriving the address that hotel's native language prerecords with wish and guiding recording of acquisition;
Described playing module is used for playing described address and guides recording.
Preferably, described input module receives the wish arrival hotel of user's input in the following manner:
The wish that described input module receives user's input arrives hotel group;
Described main control module arrives described wish in hotel group and is sent to the hotel information application server by the terminal communication module, and receives described hotel information application server arrives the generation of hotel group according to described wish regional location inventory and demonstration;
The wish that described input module receives user's input arrives regional location;
Described main control module arrives described wish in regional location and is sent to the hotel information application server by the terminal communication module, and receives described hotel information application server arrives the regional location generation according to described wish hotel's inventory and demonstration;
Described main control module receives the described wish arrival hotel that the user selects by described input module subsequently in described hotel inventory.
Preferably, described input module receives the wish arrival hotel of user's input in the following manner:
Described main control module provides search interface for described portable terminal, and described input module arrives the hotel for the wish that the reception user inputs at search interface.
Preferably, described main control module also receives described hotel information application server and arrives written address information and the demonstration of searching in the hotel according to described wish.
Preferably, described main control module also receives described hotel information application server and arrives the hyperlink that is linked to this hotel reservation page and the demonstration that the hotel generates according to described wish.
According to second aspect present invention, a kind of customer self-service service system be used to searching the hotel is provided, comprise aforesaid customer self-service service mobile terminal be used to searching the hotel, with the hotel information application server of described portable terminal by Internet traffic, and the hotel information database server;
Described hotel information database server is used for the database of storage hotel information;
The wish that described hotel information application server is used for sending according to described portable terminal arrives the hotel, from described hotel information database server, search this that prerecord with hotel's native language and want to reach the address in hotel and guide recording, and send to described mobile terminal playing.
Preferably, described portable terminal also receives the wish arrival hotel group of user's input and is sent to described hotel information application server;
Described hotel information application server arrives hotel group according to described wish and searches described hotel information database server, the formation zone location inventory, and send to described portable terminal demonstration;
The wish that described portable terminal receives user's input arrives regional location, and is sent to described hotel information application server;
Described hotel information application server arrives regional location according to described wish and searches described hotel information database server, generates hotel's inventory and send to described portable terminal to show;
The described wish of selecting in described hotel inventory that described portable terminal receives user's input arrives the hotel, and is sent to described hotel information application server.
Preferably, described hotel information application server also arrives the hotel according to the wish that described portable terminal sends, and searches the hyperlink that is linked to this hotel reservation page from described hotel information database server, and sends to described portable terminal demonstration.
According to third aspect present invention, a kind of customer self-service method of servicing be used to searching the hotel is provided, may further comprise the steps:
The wish that is received user's input by hotel information customer self-service service mobile terminal arrives the hotel and is sent to the hotel information application server;
Arrive the hotel by described hotel information application server according to described wish, from described hotel information database server, search this that prerecord with hotel's native language and want to reach the address in hotel and guide recording;
Guiding recording to be sent to described hotel information customer self-service service mobile terminal described address of wanting to reach the hotel by described hotel information application server plays.
Preferably, described customer self-service method of servicing be used to searching the hotel also comprises:
The wish that is received user's input by described portable terminal arrives hotel group and is sent to described hotel information application server;
Arrive hotel group by described hotel information application server according to described wish and search described hotel information database server, the formation zone location inventory, and send to described portable terminal demonstration;
The wish that is received user's input by described portable terminal arrives regional location, and is sent to described hotel information application server;
Arrive regional location by described hotel information application server according to described wish and search described hotel information database server, generate hotel's inventory and send to described portable terminal demonstration;
A described wish of selecting in described hotel inventory that is received user's input by described portable terminal arrives the hotel, and is sent to described hotel information application server.
Compare with traditional hotel information customer self-service method, the present invention has following beneficial effect:
The present invention considers user's convenience, has understood actual user's demand, plays as the address of substantially identification session with native language and guides recording, therefore can eliminate aphasis, and is that the personnel that do much traveling provide convenience.
Description of drawings
These and further feature, aspect and advantage of the present invention can be better understood by following description, claim and accompanying drawing:
Fig. 1 is the module diagram of the customer self-service service system that is used for according to an embodiment of the invention searching the hotel;
Fig. 2 is the module diagram according to the customer self-service service mobile terminal that is used for searching the hotel in the one embodiment of the invention.
Embodiment
The preferred embodiments of the present invention are elaborated with reference to Fig. 1 and Fig. 2.
Fig. 1 is the module diagram of the customer self-service service system that is used for according to an embodiment of the invention searching the hotel.As shown in Figure 1, show be used to the customer self-service service system of searching the hotel and comprise be used to the customer self-service service mobile terminal 10 of searching the hotel, and hotel information application server 20 and hotel information database server 30.
Be used for searching the customer self-service service mobile terminal 10 in hotel, be called for short portable terminal 10, can realize at mobile phone, for example use on IOS (comprising iPhone, iPad and iPod) and Android operating platform.The customer self-service service mobile terminal 10 that should be used for searching the hotel FCS i-Guest HotelFinder that is otherwise known as is a kind of portable terminal of customer self-service service, and it is so that the guest can be at any time, and any place obtains hotel information.
As shown in Figure 1, communicate by letter with hotel information application server 20 by the Internet for the customer self-service service mobile terminal 10 of searching the hotel, the wish that sends user's input arrives the information in hotel, and for example wish arrives the title in hotel.In one embodiment, the user can be first by being used for searching the customer self-service service mobile terminal 10 input wishs arrival hotel group positions in hotel, and portable terminal 10 arrives this wish in hotel group and is sent to hotel information application server 20 subsequently.Hotel information database server 30 stores the relevant information in hotel, preferably, stores the information in chain hotel in the worldwide, such as title, address, specification, predetermined information etc.Arrive regional location based on wish, hotel information application server 20 arrives hotel group according to described wish and searches described hotel information database server, and the formation zone location inventory sends to portable terminal 10 by the internet subsequently.Portable terminal 10 receives this hotel group inventory, shows for user selection subsequently.The wish that portable terminal 10 receives user's input arrives regional location, and is sent to described hotel information application server 20.Hotel information application server 20 arrives regional location according to described wish and searches described hotel information database server 30, generates hotel's inventory and send to portable terminal 10 to show.The described wish of selecting in hotel's inventory that portable terminal 10 receives user's input again arrives the hotel, and is sent to described hotel information application server 20.In another embodiment, portable terminal 10 provides search interface, and the wish that the user inputs in search interface arrives hotel's name.Portable terminal 10 arrives this wish hotel's name again and sends to hotel information application server 20 and retrieve subsequently.
Hotel information application server 20 is searched this wish and is arrived address guide recording corresponding to hotel after the wish that receives portable terminal 10 transmissions arrives the hotel from hotel information database server 30.Recording is guided in the address that stores each hotel that records with native language in the hotel information database server 30, comprises hotel's Name ﹠ Location, the airport title that this hotel is nearest, and with taxi driver or any party's basic emergent session.For example, with Guangdong language prompting " please be with me to No. 88 JW Marriott Hotels of Hong Kong Jin Zhongdao ".
Portable terminal 10 is play after recording is guided in the address that receives this that record with hotel's native language and want to reach the hotel, to make things convenient for the user by this address being guided recording play to the taxi driver to arrive the destination.
In addition, hotel information application server 20 is not only searched this wish and is arrived address corresponding to hotel and guide recording according to wanting to reach the hotel from hotel information database server 30, can also search this wish and arrive written address information corresponding to hotel and send to portable terminal 10 and show from hotel information database server 30.Simultaneously, hotel information application server 20 can also be searched the hyperlink that is linked to this wish arrival hotel reservation page or other service page and send to portable terminal 10 from hotel information database server 30, show above the same page as above.If this hotel has ordered from this service for the customer self-service service system of searching the hotel, should will be activated with the button of hyperlink, otherwise will be invalid.This can help this customer self-service service system that is used to search the hotel by this approach sales service, directly provides service for the user provides more information and allows from this hyperlink.In addition, should be used for searching the customer self-service service system in hotel can also be on display interface the generating advertisement hurdle, thereby obtain more profit, be convenient to promote the business development that this is used for searching the customer self-service service system in hotel.
Therefore, information by the chain hotel of storage worldwide in hotel information database server 30, customer self-service service system be used to searching the hotel of the present invention not only provides the hotel in part or a certain area, and a global complete tabulation can be provided.
In order to guarantee network security, between portable terminal 10 and hotel information application server 20, be provided with fire compartment wall 1, between hotel information application server 20 and hotel information database server 30, be provided with fire compartment wall 2.
In one embodiment of the invention, the hardware configuration of above-mentioned hotel information database server 30 requires as follows:
Model is: HP ProLiant DL580G7
The ProLiant DL580G7 of Hewlett-Packard server
26 nuclear Intel
Figure BSA00000570927200061
To strong Processor or higher
The 16Gb internal memory
3 300GB SAS hard disks with RAID 5
2 PCI-Express
Article at least 2, PCI-E slot (12.8 inches of total lengths)
Monitor, keyboard, mouse, CD-ROM drive
1 serial port, 1 parallel port, 2 USB interface
Windows 2008R2 server version (standard edition)
MySQL Pro enterprise edition software (being provided by FCS)
SyncBackSE Pro software (being provided by FCS).
Above-mentioned hotel information application server 20 (can be virtual server or independent machine) has following configuration: model is HP ProLiant DL360G7;
One 6 nuclear Intel
Figure BSA00000570927200063
To strong Processor or higher
The 4Gb internal memory
2 146GB SAS hard disks with RAID 1
2 PCI-Express
Monitor, keyboard, mouse, CD-ROM drive
2 USB interface
Windows 2008 server versions (standard edition).
The present invention also provides a kind of customer self-service method of servicing be used to searching the hotel, is specifically described below in conjunction with the device of Fig. 1 step to method of the present invention:
At first, the wish that adopts above-mentioned customer self-service service mobile terminal 10 be used to searching the hotel to receive user's input arrives the hotel and is sent to described hotel information application server 20.In one embodiment, the user can be first by being used for searching the customer self-service service mobile terminal 10 input wishs arrival hotel groups in hotel, and portable terminal 10 arrives this wish in hotel group and is sent to hotel information application server 20 subsequently.Hotel information database server 30 stores the relevant information in hotel, preferably, stores the information in chain hotel in the worldwide, such as title, address, specification, predetermined information etc.Hotel information application server 20 arrives hotel group according to described wish and searches described hotel information database server, and the formation zone location inventory sends to portable terminal 10 by the internet subsequently.Portable terminal 10 receives this hotel group inventory, shows for user selection subsequently.The wish that portable terminal 10 receives user's input arrives regional location, and is sent to described hotel information application server 20.Hotel information application server 20 arrives regional location according to described wish and searches described hotel information database server 30, generates hotel's inventory and send to portable terminal 10 to show.The described wish of selecting in hotel's inventory that portable terminal 10 receives user's input again arrives the hotel, and is sent to described hotel information application server 20.In another embodiment, portable terminal 10 provides search interface, and the wish that the user inputs in search interface arrives hotel's name.Portable terminal 10 arrives this wish hotel's name again and sends to hotel information application server 20 and retrieve subsequently.
Subsequently, arrive the hotel by hotel information application server 20 according to the described wish that receives from portable terminal 10, from described hotel information database server 30, search this that prerecord with hotel's native language and want to reach the address in hotel and guide recording.In this step, can in hotel information database server 30, store first the address in each hotel that records with native language and guide recording, comprise hotel's Name ﹠ Location, the airport title that this hotel is nearest, and with taxi driver or any party's basic emergent session.For example, with Guangdong language prompting " please be with me to No. 88 JW Marriott Hotels of Hong Kong Jin Zhongdao ".
At last, guiding recording to be sent to portable terminal 10 described address of wanting to reach the hotel by hotel information application server 20 plays.
In addition, in a preferred embodiment of the invention, the customer self-service method of servicing that should be used for searching the hotel was further comprising the steps of: hotel information application server 20 is searched this wish when arriving address corresponding to hotel and guiding recording according to wanting to reach the hotel from hotel information database server 30, can also search this wish and arrive address information corresponding to hotel and send to portable terminal 10 and show from hotel information database server 30.Simultaneously, hotel information application server 20 can also be searched the hyperlink that is linked to this wish arrival hotel reservation page or other service page and send to portable terminal 10 from hotel information database server 30, show above the same page.If this hotel has ordered from this service for the customer self-service service system of searching the hotel, should will be activated with the button of hyperlink, otherwise will be invalid.This can help this customer self-service service system that is used to search the hotel by this approach sales service, directly provides service for the user provides more information and allows from this hyperlink.In addition, should be used for searching the customer self-service method of servicing in hotel can also be on display interface the generating advertisement hurdle, thereby obtain more profit, be convenient to promote the business development that this is used for searching the customer self-service service system in hotel.
See also Fig. 2, be the module diagram according to the customer self-service service mobile terminal that is used for searching the hotel in the one embodiment of the invention.As shown in Figure 2, should comprise for the customer self-service service mobile terminal 10 of searching the hotel: main control module 120, and the input module 110 that is attached thereto, terminal communication module 130 and playing module 140.
Wherein, input module 110 is used for receiving the wish arrival hotel of user's input.Input module 110 can be keyboard or the touch-screen of this portable terminal 10, for example keyboard of mobile phone or touch-screen.In one embodiment of the invention, the user can arrive hotel group by input module 110 input wishs first, and main control module 120 arrives described wish in hotel group and is sent to hotel information application server 20 by terminal communication module 130 subsequently.Hotel information database server 30 stores the relevant information in hotel, preferably, stores the information in chain hotel in the worldwide, such as title, address, specification, predetermined information etc.Hotel information application server 20 is searched wish and is arrived one group of positional information corresponding to hotel group from hotel information database server 30, the out position inventory sends to portable terminal 10 by the internet subsequently side by side.Main control module 120 receives this location inventory by terminal communication module 130, shows for user selection subsequently.Next the user wants the in-position by input module 110 inputs, and main control module 120 is sent to hotel information application server 20 with described wish in-position by terminal communication module 130 subsequently.Hotel information application server 20 is searched from hotel information database server 30 and is wanted one group of hotel corresponding to in-position, and lists hotel's inventory, sends to portable terminal 10 by the internet subsequently.Main control module 120 receives this hotel's inventory by terminal communication module 130, shows for user selection subsequently.In another embodiment, main control module 120 provides search interface for described portable terminal 10, input module 110 is used for receiving the wish that the user inputs at search interface and arrives the hotel, and main control module 120 arrives this wish in hotel's name by terminal communication module 130 again and sends to hotel information application server 20 and retrieve subsequently.
Terminal communication module 130 is used for realizing and the communicating by letter of hotel information application server 20.
Main control module 120 is used for that described wish is arrived the hotel and is sent to hotel information application server 20 by terminal communication module 130, and receives hotel information application server 20 is searched acquisition according to described wish arrival hotel the address guide recording of recording with hotel's native language in advance.
Playing module 140 is used for playing described address and guides recording.
In addition, main control module 120 can also receive described hotel information application server 20 and arrive address information and the demonstration of searching in the hotel according to described wish.Main control module 120 also receives hotel information application server 20 and arrives the hyperlink that is linked to this hotel reservation interface and the demonstration that the hotel generates according to described wish.
In sum, customer self-service service mobile terminal and method and system thereof be used to searching the hotel of the present invention, consider user's convenience, understood actual user's demand, because user and most taxi driver or locals possibly can't carry out communication, therefore play as the address of basic identification session with native language and guide recording.In addition, the present invention can provide the comprehensive and comprehensive inventory in main chain hotel, the whole world, and records the recording that some can strengthen user's experience with recording technology.Therefore, the present invention can eliminate aphasis, and is that the personnel that do much traveling provide convenience.
Although the present invention describes by specific embodiment, it will be appreciated by those skilled in the art that, without departing from the present invention, can also carry out various conversion and be equal to alternative the present invention.In addition, for particular condition or material, can make various modifications to the present invention, and not depart from the scope of the present invention.Therefore, the present invention is not limited to disclosed specific embodiment, and should comprise the whole execution modes that fall in the claim scope of the present invention.

Claims (10)

1. one kind is used for searching the customer self-service service mobile terminal in hotel, it is characterized in that, comprises main control module, and the input module that links to each other with this main control module, terminal communication module and playing module;
Described input module is used for receiving the wish arrival hotel of user's input;
Described main control module is used for that described wish is arrived the hotel and is sent to the hotel information application server by described terminal communication module, and receives described hotel information application server and arrive the hotel according to described wish and search arriving the address that hotel's native language prerecords with wish and guiding recording of acquisition;
Described playing module is used for playing described address and guides recording.
2. the customer self-service service mobile terminal be used to searching the hotel according to claim 1 is characterized in that, the wish that described input module receives user's input in the following manner arrives the hotel:
The wish that described input module receives user's input arrives hotel group;
Described main control module arrives described wish in hotel group and is sent to the hotel information application server by the terminal communication module, and receives described hotel information application server arrives the generation of hotel group according to described wish regional location inventory and demonstration;
The wish that described input module receives user's input arrives regional location;
Described main control module arrives described wish in regional location and is sent to the hotel information application server by the terminal communication module, and receives described hotel information application server arrives the regional location generation according to described wish hotel's inventory and demonstration;
Described main control module receives the described wish arrival hotel that the user selects by described input module subsequently in described hotel inventory.
3. the customer self-service service mobile terminal be used to searching the hotel according to claim 1 is characterized in that, the wish that described input module receives user's input in the following manner arrives the hotel:
Described main control module provides search interface for described portable terminal, and described input module arrives the hotel for the wish that the reception user inputs at search interface.
4. the described customer self-service service mobile terminal be used to searching the hotel of any one according to claim 1-3, it is characterized in that, described main control module also receives described hotel information application server and arrives written address information and the demonstration of searching in the hotel according to described wish.
5. the customer self-service service mobile terminal be used to searching the hotel according to claim 4, it is characterized in that, described main control module also receives described hotel information application server and arrives the hyperlink that is linked to this hotel reservation page and the demonstration that the hotel generates according to described wish.
6. customer self-service service system that is used for searching the hotel, it is characterized in that, comprise the customer self-service service mobile terminal be used to searching the hotel claimed in claim 1, with the hotel information application server of described portable terminal by Internet traffic, and the hotel information database server;
Described hotel information database server is used for the database of storage hotel information;
The wish that described hotel information application server is used for sending according to described portable terminal arrives the hotel, from described hotel information database server, search this that prerecord with hotel's native language and want to reach the address in hotel and guide recording, and send to described mobile terminal playing.
7. the customer self-service service system be used to searching the hotel according to claim 6 is characterized in that, the wish that described portable terminal also receives user's input arrives hotel group and is sent to described hotel information application server;
Described hotel information application server arrives hotel group according to described wish and searches described hotel information database server, the formation zone location inventory, and send to described portable terminal demonstration;
The wish that described portable terminal receives user's input arrives regional location, and is sent to described hotel information application server;
Described hotel information application server arrives regional location according to described wish and searches described hotel information database server, generates hotel's inventory and send to described portable terminal to show;
The described wish of selecting in described hotel inventory that described portable terminal receives user's input arrives the hotel, and is sent to described hotel information application server.
8. according to claim 6 or 7 described customer self-service service systems be used to searching the hotel, it is characterized in that, described hotel information application server also arrives the hotel according to the wish that described portable terminal sends, from described hotel information database server, search the hyperlink that is linked to this hotel reservation page, and send to described portable terminal demonstration.
9. one kind is used for searching the customer self-service method of servicing in hotel, it is characterized in that, may further comprise the steps:
The wish that is received user's input by hotel information customer self-service service mobile terminal arrives the hotel and is sent to the hotel information application server;
Arrive the hotel by described hotel information application server according to described wish, from described hotel information database server, search this that prerecord with hotel's native language and want to reach the address in hotel and guide recording;
Guiding recording to be sent to described hotel information customer self-service service mobile terminal described address of wanting to reach the hotel by described hotel information application server plays.
10. the customer self-service method of servicing be used to searching the hotel according to claim 9 is characterized in that, also comprises:
The wish that is received user's input by described portable terminal arrives hotel group and is sent to described hotel information application server;
Arrive hotel group by described hotel information application server according to described wish and search described hotel information database server, the formation zone location inventory, and send to described portable terminal demonstration;
The wish that is received user's input by described portable terminal arrives regional location, and is sent to described hotel information application server;
Arrive regional location by described hotel information application server according to described wish and search described hotel information database server, generate hotel's inventory and send to described portable terminal demonstration;
A described wish of selecting in described hotel inventory that is received user's input by described portable terminal arrives the hotel, and is sent to described hotel information application server.
CN2011102663886A 2011-09-09 2011-09-09 Customer self-service mobile terminal for searching hotels and customer self-service system and method for searching hotels Pending CN103002110A (en)

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HK11110634A HK1151429A2 (en) 2011-09-09 2011-10-07 A guest self-service mobile terminal for searching for hotel and a system and a method using the same

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Application publication date: 20130327