CN102819811B - A kind of feedback information generation system and generation method - Google Patents
A kind of feedback information generation system and generation method Download PDFInfo
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- CN102819811B CN102819811B CN201210237995.4A CN201210237995A CN102819811B CN 102819811 B CN102819811 B CN 102819811B CN 201210237995 A CN201210237995 A CN 201210237995A CN 102819811 B CN102819811 B CN 102819811B
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Abstract
The invention discloses a kind of feedback information generation system, be applied to the acquisition of the client feedback information in repairing of visiting, maintenance, comprise: background server, the request of customer in response, generate the service card electrical form that a random code and is associated with this random code; Service terminal, background server described in wireless connections, downloads described service card electrical form; And client terminal, background server described in wireless connections, send described request and receive described background server send described random code, to input to described service terminal when asked service completes.According to feedback information generation system of the present invention more reliably and more effectively obtain the feedback information of client.
Description
Technical field
The present invention relates to a kind of feedback information generation system and generation method, be mainly used in the acquisition of the client feedback information in repairing of visiting, maintenance.
Background technology
For investigating the personnel that make house calls, current a lot of company all provides the service card of papery, is filled in by client, and is taken back by the personnel of making house calls.But inevitably, in fact service card many times can't be shown to client, the content filled in fact also is that the relevant personnel of making house calls look for other people to fill in and sign, and this can not to make house calls the attitude of personnel and method of service to a certain extent in regulation.
Therefore, increasing company allows the personnel of making house calls that service card is left for client, sends to providing the company of this service card, but find through investigation by client after being filled in, service card to return rate of posting very low, do not have investigation effect at all.
For this reason, by means of modern media, a lot of company have employed phone or other modes are paid a return visit, and this will certainly increase very large expense, and return visit is subject to manual control, and often very not in time, and the return visit probability of dispersion makes corporate statistics also relatively difficult.
Summary of the invention
In order to more reliably and more effectively obtain the feedback information of client, the invention provides a kind of feedback information generation system and generation method.
In order to realize goal of the invention of the present invention, according to one aspect of the present invention,
A kind of feedback information generation system, is applied to the acquisition of the client feedback information in repairing of visiting, maintenance, comprises:
Background server, the request of customer in response, generates the service card electrical form that a random code and is associated with this random code;
Service terminal, background server described in wireless connections, downloads described service card electrical form; And
Client terminal, background server described in wireless connections, send described request and receive described background server send described random code, to input to described service terminal when asked service completes.
According to another aspect of the present invention, a kind of feedback information generating method, be applied to the acquisition of the client feedback information in repairing of visiting, maintenance, comprise the following steps:
1) client of request service sends services request from the client terminal held;
2) set up with described client terminal the background server communicated and obtain described services request, respond this services request, generate a service card electrical form, and be associated with the random code of this service card electrical form, to be obtained the write permission of associated service card electrical form by described random code; Random code is wherein returned to described client terminal;
3) search service terminal, and establish a communications link, service card electrical form described in respective service terminal downloads;
4) read the random code that client terminal obtains, fill in described service card electrical form associated on described service terminal, return to described background server.
According to the present invention, adopt the random code directly sending to client, carry out being associated with the service card electrical form of this random code to change random code for write permission password, thus, thus reliably can carry out the passback of information on services.Further, because mostly customer evaluation is satisfied, dissatisfied such investigation, based on the service card of electrical form, only need simply to choose, more can be accepted by client compared to original papery mode, the feedback rates of expection can be higher, thus realize feeding back timely and effectively.
Again in further improved plan, about described feedback information generating method, the current task number of described background server to each service terminal is advanced monitoring, correspondingly, described service terminal is after the task that acquisition one is new, described current task number adds one, and after passback one service card electrical form, described current task number subtracts one; Described background server is less than distribution random the service terminal of predetermined value from current task number.
Above-mentioned feedback information generating method, described service terminal is the node based on radio network gateway, and forms the service network architecture that some service terminal serves a certain region; Correspondingly, containing area information in the information on services of described client terminal, thus, when described background server searches service terminal, be constrained in described area information.
Above-mentioned feedback information generating method, described user terminal is user mobile phone, and the cell-phone number of this user mobile phone is stored in described background server as original flag information, with described flag information for the information of product corresponding to described user mobile phone set up in index.
Accompanying drawing explanation
Fig. 1 is the principle topological structure according to a kind of feedback information generation system of the present invention.
Embodiment
According to the present invention, a kind of feedback information generation system, be applied to the acquisition of the client feedback information in repairing of visiting, maintenance, as the repairing service that electric company visits, it provides a background server, for the request of customer in response, generate the service card electrical form that a random code and is associated with this random code;
Service terminal, background server described in wireless connections, downloads described service card electrical form; And
Client terminal, background server described in wireless connections, send described request and receive described background server send described random code, to input to described service terminal when asked service completes.
About described background server, most manufacturer is when setting up service network, and the cost aspect that builds on of background server is feasible, and is also necessary, and will store a large amount of customer informations.About described wireless connections, adopt the communication facilities of the service mode based on mobile communication, do not need again extra networking, and mobile communication equipment comparative maturity, overlay area is large.Wireless access is served, and such as adopt GPRS, cost compare is low, can independently for client attach troops to a unit client terminal, or according to the existing at hand Information Mobile Service equipment of client, based on certain service, at background devices end building database, by certain mode of excitation, the request of reporting for repairment is proposed.Subsequent content relatively easily realizes according to prior art in the system set up accordingly, does not repeat them here.
According to above-mentioned feedback information generation system, a kind of feedback information generating method, comprises the following steps:
1) client of request service sends services request from the client terminal held;
2) set up with described client terminal the background server communicated and obtain described services request, respond this services request, generate a service card electrical form, and be associated with the random code of this service card electrical form, to be obtained the write permission of associated service card electrical form by described random code; Random code is wherein returned to described client terminal; Like this, attendant just can not reentry to carry out before described random code service card electronic watch passback;
3) search service terminal, and establish a communications link, service card electrical form described in respective service terminal downloads;
4) read the random code that client terminal obtains, fill in described service card electrical form associated on described service terminal, return to described background server.
About random code, for service in general sense, when being only numeral, usual six random codes just can meet most application, also can not affect the use in this programme even if duplicate, mainly be, the relevance of random code and service card electrical form.If add letter, usual 4 random codes just can meet most application.
Wait after sale in service most, an attendant often will in the face of a lot of service, and these services are all in state to be serviced, for this reason, for the response speed of raising the efficiency and to association requests, the current task number of described background server to each service terminal is advanced monitoring, and correspondingly, described service terminal is after the task that acquisition one is new, described current task number adds one, and after passback one service card electrical form, described current task number subtracts one; Described background server is less than distribution random the service terminal of predetermined value from current task number.
Described service terminal is the node based on radio network gateway, and forms the service network architecture that some service terminal serves a certain region; Correspondingly, containing area information in the information on services of described client terminal, thus, when described background server searches service terminal, be constrained in described area information.The mode of partition management, can reduce the burden of background server, and can process dependent event more efficiently.
In the construction shown in fig. 1, as previously mentioned, described user terminal can select user mobile phone, so, on this basis, the cell-phone number of this user mobile phone is stored in described background server as original flag information, with described flag information for the information of product corresponding to described user mobile phone set up in index.Like this, when client files a request, background server can directly be stayed alone relevant product information, and it is more targeted to carry out task matching accordingly.
In addition, aforesaid content comprises the client terminal based on certain mobile communication equipment, when relating to, can client terminal with service terminal mates relate to interface circuit, during use, to client terminal here, directly connecting the relevant random code information of reading can be more direct, also more efficient.
Claims (3)
1. a feedback information generation system, is applied to the acquisition of the client feedback information in repairing of visiting, maintenance, it is characterized in that, comprising:
Background server, the request of customer in response, generates the service card electrical form that a random code and is associated with this random code;
Service terminal, background server described in wireless connections, downloads described service card electrical form; And
Client terminal, background server described in wireless connections, send described request and receive described background server send described random code, to input to described service terminal when asked service completes;
Wherein, client terminal is user mobile phone, and the cell-phone number of this user mobile phone is stored in described background server as original flag information, with described flag information for the information of product corresponding to described user mobile phone set up in index.
2. a feedback information generating method, is applied to the acquisition of the client feedback information in repairing of visiting, maintenance, it is characterized in that, comprise the following steps:
1) client of request service sends services request from the client terminal held;
2) set up with described client terminal the background server communicated and obtain described services request, respond this services request, generate a service card electrical form, and be associated with the random code of this service card electrical form, to be obtained the write permission of associated service card electrical form by described random code; Random code is wherein returned to described client terminal;
3) search service terminal, and establish a communications link, service card electrical form described in respective service terminal downloads;
4) read the random code that client terminal obtains, fill in described service card electrical form associated on described service terminal, return to described background server;
Wherein, the current task number of described background server to each service terminal is advanced monitoring, correspondingly, described service terminal is after the task that acquisition one is new, described current task number adds one, and after passback one service card electrical form, described current task number subtracts one; Described background server is less than distribution random the service terminal of predetermined value from current task number;
Described client terminal is user mobile phone, and the cell-phone number of this user mobile phone is stored in described background server as original flag information, with described flag information for the information of product corresponding to described user mobile phone set up in index.
3. feedback information generating method according to claim 2, is characterized in that, described service terminal is the node based on radio network gateway, and forms the service network architecture that some service terminal serves a certain region; Correspondingly, containing area information in the information on services of described client terminal, thus, when described background server searches service terminal, be constrained in described area information.
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| CN201210237995.4A CN102819811B (en) | 2012-07-11 | 2012-07-11 | A kind of feedback information generation system and generation method |
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| CN201210237995.4A CN102819811B (en) | 2012-07-11 | 2012-07-11 | A kind of feedback information generation system and generation method |
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| CN102819811B true CN102819811B (en) | 2016-03-30 |
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| CN101226621A (en) * | 2008-01-25 | 2008-07-23 | 昆明布斯特通讯有限公司 | Client information system and application method as well as corresponding market researching machine thereof |
| CN101764800A (en) * | 2009-12-02 | 2010-06-30 | 深圳市融创天下科技发展有限公司 | Method for dynamic password multi-terminal combined authentication |
| WO2011044838A1 (en) * | 2009-10-13 | 2011-04-21 | 医联湖北健康信息管理有限公司 | Electronic health archives system oriented to resident individual |
| CN102291241A (en) * | 2011-09-15 | 2011-12-21 | 重庆城投金卡交通信息产业有限公司 | Encryption and decryption method and device for multi-data security module |
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| CN101150635B (en) * | 2006-09-21 | 2010-05-12 | 郑州威科姆技术开发有限公司 | IPTV program interaction method based on SMS |
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Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101226621A (en) * | 2008-01-25 | 2008-07-23 | 昆明布斯特通讯有限公司 | Client information system and application method as well as corresponding market researching machine thereof |
| WO2011044838A1 (en) * | 2009-10-13 | 2011-04-21 | 医联湖北健康信息管理有限公司 | Electronic health archives system oriented to resident individual |
| CN101764800A (en) * | 2009-12-02 | 2010-06-30 | 深圳市融创天下科技发展有限公司 | Method for dynamic password multi-terminal combined authentication |
| CN102291241A (en) * | 2011-09-15 | 2011-12-21 | 重庆城投金卡交通信息产业有限公司 | Encryption and decryption method and device for multi-data security module |
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Address after: Xinluo Avenue high tech Zone of Ji'nan City, Shandong province 250101 No. 1166 orsus No. 2 building, floor 21 East 2101 Patentee after: JINXIANDAI INFORMATION INDUSTRY CO., LTD. Address before: 250101 Shandong city in Ji'nan Province, Lixia District (the New District) Ying Xiu Lu Qilu Software Park B District three floor building wisdom Patentee before: Shandong JinXianDai Information Technology Co., Ltd. |