CN102752140A

CN102752140A - Method for comprehensively detecting and solving slow network speed

Info

Publication number: CN102752140A
Application number: CN2012102267056A
Authority: CN
Inventors: 温辉; 黄勇强; 林灶钢
Original assignee: Fujian Fujitsu Communication Software Co Ltd
Current assignee: Fujian Fujitsu Communication Software Co Ltd
Priority date: 2012-06-29
Filing date: 2012-06-29
Publication date: 2012-10-24

Abstract

The invention provides a method for comprehensively detecting and solving a slow network speed, and the method comprises the steps of 1, opening a slow network speed detection function of a client side when a network speed of the client side is slow; 2, starting a troubleshooting engine to detect the slow network speed by the client side; 3, uploading the detection content to a server side of an operator by the client side after the detection, generating a fault code by the server side, returning the fault code to the client side, and at the same time making statistics of the detection content by the server side and generating a report; 4, displaying a corresponding fault solution operation statement by the client side according to the fault code; and 5, carrying out the operation according to the fault solution operation statement by users to solve the problem of the slow network speed. Due to the adoption of the method, on one hand, the user complaint rate can be reduced, and the user perceptibility and satisfactory can be improved; and on the other hand, the troubleshooting efficiency and success rate of a client service and a community manager can be improved. A great amount of troubleshooting processing cost of the operator can be saved, and meanwhile, the user churn rate can also be greatly reduced.

Description

Comprehensive detection and solution that a kind of network speed is slow

[technical field]

The present invention relates to the computer communication technology field, relate in particular to a kind of network speed slow comprehensive detection and solution.

[background technology]

Along with the fast development of Internet service, People more and more depends on network, also more and more pursues online at a high speed and experiences; Yet the existing network speed that nowadays mentions, the Internet user of super large half headache endlessly opens the webpage card, watches video slow; And the computer level of user own is limited, is ignorant of how solving, and can only play the customer service of carrier server end; Yet they can only solve minor issue; Most problems also can't resolve, and can only wait for that the manager of community solves to the doorstep, and network speed problem row Downtime is long like this; And not at all easy solution finishes problem, occurs similar problem in a couple of days again; Thereby caused user's perception poor, announcement amount high problem in fault Shen in the operator; We have introduced a kind of network speed slow comprehensive detection and solution for this reason, and it can carry out comprehensive diagnos to user environment, thereby orients the fault that possibly cause network speed slow fast, and provide the scheme of solution.

A kind of " method of wideband network terminal and dynamic adjustments network speed thereof " disclosed in the prior art; Publication number is: 102299813A open day was: the Chinese patent of 2011-12-28, this wideband network terminal; Be connected between the Ethernet and the networking telephone; Said wideband network terminal is used for the dynamic adjustments ethernet speed, and its characteristic point is that said wideband network terminal comprises: processor; The dialing judge module is used to judge the current dialing status that whether is in of the said networking telephone; The network judge module; Be used to be provided with the network speed reference value; And judge whether current ethernet speed is less than or equal to said network speed reference value; Wherein when the speed of service of said processor was less than or equal to said network speed reference value, the dialing of the said networking telephone mistake can not occur; And control module, be used for being in dialing status, and current ethernet speed is regulated current ethernet speed to said network speed reference value during greater than said network speed reference value at the said networking telephone; Said processor is used to carry out said network judge module, said dialing judge module and said control module.Wherein, the method for this wideband network terminal dynamic adjustments network speed is specially: the network speed reference value is set; Judge the current dialing status that whether is in of the said networking telephone; If the said networking telephone is in dialing status; Judge then whether current ethernet speed is less than or equal to said network speed reference value; Wherein when the speed of service of said wideband network terminal was less than or equal to said network speed reference value, the dialing of the said networking telephone mistake can not occur; And if current ethernet speed, is then regulated current ethernet speed to said network speed reference value greater than said network speed reference value.The method of above-mentioned wideband network terminal and dynamic adjustments network speed thereof can avoid the dialing of the networking telephone when network high-speed moves mistake to occur.But this invention can not detect the slow reason of network speed, and shows settling mode according to testing result, and whether the dialing that can only detect the networking telephone makes a mistake.

[summary of the invention]

The technical problem that the present invention will solve is the comprehensive detection and the solution that provide a kind of network speed slow, can orient the fault that possibly cause network speed slow fast.

The present invention is achieved in that comprehensive detection and the solution that a kind of network speed is slow, comprises the steps:

When the client network speed that step 10, user use is slow, open the slow measuring ability of network speed of client;

Step 20, the client terminal start-up engine that removes barriers detects network speed slow-motion row;

Client will detect the server end of content uploading to operator after step 30, detection finish; Generate failure code by server end; And failure code returned to client; The while server end will detect content to carry out statistical analysis and forms form, and said form content comprises: the process number of CPU usage, memory usage, downloading rate, routing node situation, client, the parallel operation number of client and line port information;

Step 40, client show corresponding fault solution operating instruction according to said failure code;

Step 50, user operate the slow problem of network speed that solves according to said fault solution operating instruction.

Further; The client terminal start-up engine that removes barriers detects network speed slow-motion row and is specially in the said step 20: whether the home gateway that the engine that removes barriers detects client inserts that multiple computers is surfed the Net simultaneously or do not rubbed net by others; Be then to list the quantity of parallel operation computer and the MAC Address of computer; Not, then do not operate; Detect client and whether exist the network bandwidth to take high process, be, then in the system process tabulation of client, find out corresponding program; Not, then do not operate; The system resource that detects client takies situation, and said system resource takies and comprises: the CPU of client takies, the taking of EMS memory occupation, hardware; Obtain system resource and take high program; Whether normal, said client setting comprises: the setting of the setting of IE browser, the setting of DNS, fire compartment wall if detecting the user client setting; Not, then obtaining abnormal information is set, is then not operate.

The advantage that the present invention has: the present invention has combined causing each slow node of network speed to form the closed loop detection; Be adapted at complicated network environment and be difficult to find under the slow environment of the network speed of reason, state is judged and the slow reason of network speed is investigated and detected.Method of the present invention has also formed the user from solution operating instruction and the failure code safeguarded when detecting.From the solution operating instruction of safeguarding mainly is to give the method that user oneself handles of selling automatically according to detected abnormal conditions, solves problem and reduce even avoid sending single calling at user side as far as possible.Failure code is under the insurmountable situation of user oneself; Can encode through itself and the string number that the contact staff of operator links up; The contact staff can be input to this coding the management platform of server end; Parse all situations that detects on the user computer; Comprise: the process number of CPU usage, memory usage, downloading rate, routing node situation, client, the parallel operation number of client and line port information etc., just can carry out comprehensive comprehensive judgement, thereby orient the fault that possibly cause network speed slow fast user environment.

[description of drawings]

Fig. 1 is the schematic flow sheet of the inventive method.

[embodiment]

See also shown in Figure 1ly, comprehensive detection and solution that a kind of network speed of the present invention is slow comprise the steps:

Step 20, the client terminal start-up engine that removes barriers detects network speed slow-motion row; Wherein, be specially: whether the home gateway that the engine that removes barriers detects client inserts that multiple computers is surfed the Net simultaneously or do not rubbed net by others, is then to list the quantity of parallel operation computer and the MAC Address of computer; Not, then do not operate; Whether detect client and exist the network bandwidth to take the process of height (network bandwidth takies height and is: the network bandwidth of use accounts for the overall network bandwidth and surpasses 60%), be then in the system process tabulation of client, to find out corresponding program; Not, then do not operate; The system resource that detects client takies situation, and said system resource takies and comprises: the CPU of client takies, the taking of EMS memory occupation, hardware; Obtain system resource take height (system resource takies height and is: CPU usage surpass 80% or the Installed System Memory occupancy surpass 80%) program; Whether normal, said client setting comprises: the setting of the setting of IE browser, the setting of DNS, fire compartment wall if detecting the user client setting; Not, then obtaining abnormal information is set, is then not operate.

Step 40, client show that according to said failure code corresponding fault solution operating instruction (like the failure code of " 00100881128 ", can show to obtain " the dns resolution time is overtime, please detect DNS and whether correctly be provided with "; The failure code of " 00100881112 ", can show and obtain " the program flow on system backstage is bigger, please with 360 security guards inspection and close the too high process of flow that takies ");

Step 60, user are still unresolved after operating according to said fault solution operating instruction; Dial the customer service phone; Report said failure code; The contact staff inquires about corresponding failure code information according to failure code in the management platform of the server end of operator, comes guides user to solve fault.

Wherein, will detect content in the said step 30 carries out statistical analysis and comprises: analyze client associated device port and circuit; Said associated device port comprises: the port of the port of the port of BAS Broadband Access Server BRAS, Digital Subscriber Line Access Multiplexer DSLAM, the port of optical line terminal OLT and switch SWITCH; Said circuit comprises: the circuit of trunk and the circuit of cross-connecting box.

The analysis result of those client associated device ports and circuit can be used as the main reference foundation of the network optimization and line optimization.

In a word, the present invention has combined causing each slow node of network speed to form the closed loop detection, is adapted at complicated network environment and is difficult to find under the slow environment of the network speed of reason, and state is judged and the slow reason of network speed is investigated and detected.Method of the present invention has also formed the user from solution operating instruction and the failure code safeguarded when detecting; Can orient the fault that possibly cause network speed slow fast.

The above is merely preferred embodiment of the present invention, and all equalizations of doing according to claim of the present invention change and modify, and all should belong to covering scope of the present invention.

Claims

1. a comprehensive detection and the solution that network speed is slow is characterized in that: comprise the steps:

2. comprehensive detection and solution that a kind of network speed according to claim 1 is slow; It is characterized in that: comprise the steps: further to comprise after the said step 50: step 60, user are still unresolved after operating according to said fault solution operating instruction; Dial the customer service phone; Report said failure code, the contact staff inquires about corresponding failure code information according to failure code in the management platform of the server end of operator, comes guides user to solve fault.

3. comprehensive detection and solution that a kind of network speed according to claim 1 is slow; It is characterized in that: the client terminal start-up engine that removes barriers detects network speed slow-motion row and is specially in the said step 20: whether the home gateway that the engine that removes barriers detects client inserts that multiple computers is surfed the Net simultaneously or do not rubbed net by others; Be then to list the quantity of parallel operation computer and the MAC Address of computer; Not, then do not operate; Detect client and whether exist the network bandwidth to take high process, be, then in the system process tabulation of client, find out corresponding program; Not, then do not operate; The system resource that detects client takies situation, and said system resource takies and comprises: the CPU of client takies, the taking of EMS memory occupation, hardware; Obtain system resource and take high program; Whether normal, said client setting comprises: the setting of the setting of IE browser, the setting of DNS, fire compartment wall if detecting the user client setting; Not, then obtaining abnormal information is set, is then not operate.

4. comprehensive detection and solution that a kind of network speed according to claim 1 is slow is characterized in that: will detect content in the said step 30 and carry out statistical analysis and comprise: analyze client associated device port and circuit; Said associated device port comprises: the port of the port of the port of BAS Broadband Access Server BRAS, Digital Subscriber Line Access Multiplexer DSLAM, the port of optical line terminal OLT and switch SWITCH; Said circuit comprises: the circuit of trunk and the circuit of cross-connecting box.