CN102592196B - Electronic insurance policy management method and system - Google Patents
Electronic insurance policy management method and system Download PDFInfo
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- CN102592196B CN102592196B CN201110451282.3A CN201110451282A CN102592196B CN 102592196 B CN102592196 B CN 102592196B CN 201110451282 A CN201110451282 A CN 201110451282A CN 102592196 B CN102592196 B CN 102592196B
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Abstract
The invention discloses a kind of electronic insurance policy management method and system, described method comprises: terminal device, when unlocking electronic declaration form registration mode, accepts electronic insurance policy typing and is sent to server; Electronic insurance policy comprises user's mobile communication equipment number; Electronic insurance policy stored in database, and is sent electronic insurance policy number to terminal device and/or user's mobile communication equipment by server; Terminal device, when pattern or maintenance mode are made house calls in unlatching, accepts electronic insurance policy number or the typing of user's mobile communication equipment number, and is sent to server; Server according to electronic insurance policy number or user's mobile communication equipment number inquiry electronic insurance policy, and is sent to terminal device.The present invention adopts electronic insurance policy number or user's mobile communication equipment number to replace papery declaration form to enjoy after services of product, avoids losing because of user or can not find papery declaration form or invoice cannot enjoy after services of product, effectively ensureing the interests of user.
Description
Technical field
The present invention relates to management of product technical field, be related specifically to electronic insurance policy management method and system.
Background technology
In the middle of present business administration, the product of enterprise has producing and selling, on-sites install service, keeps in repair such process.In this process, the process of the affairs such as the quality management of product, sales management, Service Management, maintenance management, user management is related to.
But at present, sales force on sale go out product time, the model adopting manual record to sell product with sell the time, and hand filling guarantee statement gives user, and seller does not retain customer information usually; When service engineering teacher on-sites install equipment or Maintenance Engineer keeps in repair product, user need provide the document such as guarantee statement, invoice, if user loses the document such as guarantee statement or invoice, then cannot enjoy and on-site install and the after sale services such as product repairing, for the benefit of client causes damage.Meanwhile, imperfect due to the information of merchant record, businessman cannot purchase machine information according to selling product fast query to other, for the whole management of product is made troubles, reduces enterprise management efficiency.
Summary of the invention
Fundamental purpose of the present invention enjoys after sale service, the electronic insurance policy management method improving enterprise management efficiency and system for providing a kind of user of convenience.
The present invention proposes a kind of electronic insurance policy management method, comprises step:
Terminal device, when unlocking electronic declaration form registration mode, accepts electronic insurance policy typing, and sends it to server; Described electronic insurance policy comprises user's mobile communication equipment number;
Described electronic insurance policy stored in database, and is sent electronic insurance policy number to described terminal device and/or user's mobile communication equipment by described server;
Described terminal device, when pattern or maintenance mode are made house calls in unlatching, accepts described electronic insurance policy number or the typing of user's mobile communication equipment number, and described electronic insurance policy number or user's mobile communication equipment number are sent to described server;
Described server is electronic insurance policy according to described electronic insurance policy number or the number inquiry of user's mobile communication equipment, and Query Result is sent to described terminal device.
Preferably, described terminal device also comprises before accepting electronic insurance policy typing:
Described terminal device unlocking electronic declaration form registration mode;
Described terminal device reading system logs in login account and password in IC-card, and is sent to described server;
Whether effectively described server judges described login account and password, and sends judged result to described terminal device;
Described terminal device is according to effective judgment result displays electronic insurance policy register interface;
Described terminal device exits described electronic insurance policy registration mode according to invalid judged result.
Preferably, described terminal device also comprises before accepting electronic insurance policy number or the typing of user's mobile communication equipment number:
Pattern of making house calls opened by described terminal device;
Described terminal device reading system logs in login account and password in IC-card, and is sent to described server;
Whether effectively described server judges described login account and password, and sends judged result to described terminal device;
Described server sends content of making house calls to described terminal device display according to effective judged result;
To make house calls described in described terminal device exits according to invalid judged result pattern.
Preferably, electronic insurance policy described in server lookup also comprising after being sent to described terminal device:
Described terminal device accepts information on services and service evaluation typing, and is sent to described server;
Described information on services and service evaluation stored in database, and are fed back described service evaluation to described user's mobile communication equipment by described server.
Preferably, electronic insurance policy described in server lookup also comprising after being sent to described terminal device:
When keeping in repair successfully, described terminal device accepts repair message typing, and is sent to described server;
Described server calculates maintenance cost according to described repair message, and by described repair message and maintenance cost stored in database.
The present invention also proposes a kind of electronic insurance policy management system, comprises terminal device and server,
Described terminal device, for when unlocking electronic declaration form registration mode, accepts electronic insurance policy typing and is sent to described server, and receive the electronic insurance policy number that described server sends, described electronic insurance policy comprises user's mobile communication equipment number; When pattern or maintenance mode are made house calls in unlatching, accept described electronic insurance policy number or the number typing of user's mobile communication equipment and be sent to described server, receiving the electronic insurance policy that described server sends;
Described server, for when described terminal device unlocking electronic declaration form registration mode, receives electronic insurance policy that described terminal device sends and stored in database, and sends electronic insurance policy number to described terminal device and/or user's mobile communication equipment; Also for open at described terminal device make house calls pattern or maintenance mode time, electronic insurance policy according to described electronic insurance policy number or the number inquiry of user's mobile communication equipment, and be sent to described terminal device.
Preferably, described terminal device is also for, unlocking electronic declaration form registration mode, and reading system logs in login account and password in IC-card, and is sent to described server; When described server judges described login account and password is effective, display electronic insurance policy register interface; When described server judges described login account and password useless, exit described electronic insurance policy registration mode;
Described server also for, when described terminal device unlocking electronic declaration form registration mode, judge that whether described login account and password effective, and send judged result to described terminal device.
Preferably, described terminal device also for, open and to make house calls pattern, reading system logs in login account and password in IC-card, and is sent to described server; When described server judges described login account and password is effective, receive the content showing of making house calls that described server sends; When described server judges described login account and password useless, pattern of making house calls described in exiting;
Described server also for, described terminal device open make house calls pattern time, judge described login account and password whether effective, and send judged result to described terminal device; If so, then according to effective judged result transmission, content is made house calls to described terminal device.
Preferably, described terminal device also for, accept information on services and service evaluation typing, and be sent to described server;
Described server also for, receive information on services and service evaluation stored in database that described terminal device sends, and feed back described service evaluation to described user's mobile communication equipment.
Preferably, described terminal device also for, accept repair message typing, and be sent to described server;
Described server also for, calculate maintenance cost according to described repair message, and by described repair message and maintenance cost stored in database.
Preferably, described terminal device comprises RFID inductor and Web TV,
Described RFID inductor, logs in login account and password in IC-card for reading system, and is sent to described Web TV through data line;
Described Web TV, for typing of receiving information, through telecom operators and described server communication, receives the information of described server transmission and shows.
Preferably, described terminal device is the hand-held set being provided with RFID induction chip, logs in login account and password in IC-card, typing of receiving information for reading system, through mobile operator and described server communication, receives the information of described server transmission and shows.
The present invention adopts electronic insurance policy number or user's mobile communication equipment number to replace papery declaration form to enjoy after services of product, can avoid losing because of user or can not find papery declaration form or invoice and cause the situation cannot enjoying after services of product, the interests of effective guarantee user, simultaneously, due to the foundation of database, for business administration offers convenience, effectively improve enterprise management efficiency.
Accompanying drawing explanation
Fig. 1 is the process flow diagram of electronic insurance policy management method in one embodiment of the invention;
Fig. 2 is the flow chart of steps of opening registration mode in the electronic insurance policy management method of another embodiment of the present invention;
Fig. 3 is the flow chart of steps of opening pattern of making house calls in the electronic insurance policy management method of another embodiment of the present invention;
Fig. 4 is the flow chart of steps of opening maintenance mode in the electronic insurance policy management method of another embodiment of the present invention;
Fig. 5 is the structural representation of electronic insurance policy management system in one embodiment of the invention;
Fig. 6 is the structural representation of terminal device in the electronic insurance policy management system of one embodiment of the invention;
Fig. 7 is the structural representation of terminal device in the electronic insurance policy management system of another embodiment of the present invention.
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, are described further with reference to accompanying drawing.
Embodiment
Should be appreciated that specific embodiment described herein only in order to explain the present invention, be not intended to limit the present invention.
As shown in Figure 1, Fig. 1 is the process flow diagram of electronic insurance policy management method in one embodiment of the invention, and the electronic insurance policy management method that this embodiment is mentioned comprises:
Step S10, terminal device, when unlocking electronic declaration form registration mode, accepts electronic insurance policy typing, and is sent to server, and electronic insurance policy comprises user's mobile communication equipment number;
In the present embodiment, electronic insurance policy is after user buys product, by sales force's typing electronic insurance policy relevant information on the terminal device, such as, comprise the information such as address name, user's mobile communication equipment number, address, invoice number, type, price, this process is electronic insurance policy registration process, and is sent to server by terminal device.Wherein, user's mobile communication equipment number can be cell-phone number, fixed line phone number or Personal Handy-phone System number etc.
Step S20, electronic insurance policy stored in database, and is sent electronic insurance policy number to terminal device and/or user's mobile communication equipment by server;
In the present embodiment, electronic insurance policy relevant information is stored in database by server, building database can be needed according to businessman, such as, set up salesman's sales achievement, record salesman has sold how many machines, is the price etc. of what type, sale respectively, the statistics that the achievement of all salesmen can be real-time; Production marketing statistics storehouse, records the sales volume of each product, and the sales volume in each area, and which product sales volume is good, and which is bad, very clear; User information database, records all information that have purchased the user of product, for follow-up after sale service, improves service quality and has extraordinary help.Meanwhile, electronic insurance policy number is sent to terminal device and/or the display of user's mobile communication equipment by server, and electronic insurance policy number can be a string letter, numeral or letter and number combinatorics on words.
Step S30, terminal device, when pattern or maintenance mode are made house calls in unlatching, accepts electronic insurance policy number or the typing of user's mobile communication equipment number, and is sent to server;
Step S40, server according to electronic insurance policy number or user's mobile communication equipment number inquiry electronic insurance policy, and is sent to terminal device.
The present embodiment electronics number of policy and user's mobile communication equipment number replace guarantee card, the papery authoritys such as purchase invoice, user need attendant to make house calls or Maintenance Engineer's maintenance product time, as long as provide the user's mobile communication equipment number stayed when the electronic insurance policy of product number or registration declaration form, such as cell-phone number, fixed line phone number, Personal Handy-phone System number etc., whether service engineering teacher or Maintenance Engineer check this user according to the electronic insurance policy relevant information that server returns is validated user, if, then user just can obtain and make house calls, maintenance service, or other after sale services etc.
The present embodiment can be avoided losing because of user or can not find papery declaration form or invoice and cause the situation cannot enjoying after services of product, effectively ensure that the interests of user, meanwhile, due to the foundation of database, for business administration offers convenience, effectively improve enterprise management efficiency.
As shown in Figure 2, Fig. 2 is the flow chart of steps of opening registration mode in the electronic insurance policy management method of another embodiment of the present invention, also comprises before step S10:
Step S51, terminal device unlocking electronic declaration form registration mode;
Step S52, terminal device reading system logs in login account and password in IC-card, and is sent to server;
Step S53, whether effectively server judges login account and password, and sends judged result to terminal device; If so, then step S54 is performed; If not, then step S55 is performed;
Step S54, terminal device is according to effective judgment result displays electronic insurance policy register interface;
Step S55, terminal device exits electronic insurance policy registration mode according to invalid judged result.
In the present embodiment, selling each sales force of sales field has proprietary salesman's system to log in IC-card, system logs in logon account and the login password that IC-card contains holder, sales force uses system to log in IC-card just can log in electronic insurance policy management system, carries out electronic insurance policy registration operation.When sales force sells a product, just need for user registers the electronic insurance policy of the product sold.Wherein, terminal device is RFID inductor and Web TV, system is logged in IC-card and is positioned on RFID inductor by sales force, RFID inductor reading system to log in IC-card after data, be sent to Web TV through data line, and carry out communication by Web TV by the network of telecom operators and server.In addition, terminal device also can be the hand-held set being provided with RFID induction chip, such as smart mobile phone, logs in IC-card by hand-held set induction system, and through mobile operator network, the data sensed is sent to server.When this logon account of server authentication and login password effective time, then terminal device 10 shows register interface, typing electronic insurance policy relevant information.The present embodiment logs in IC-card by induction system and reads login account and password and carry out identification, can save account and password input time, effectively increase work efficiency.Meanwhile, the system of each sales force is logged in IC-card logon information separately, be conducive to statistics sales force achievement, and find corresponding person liable for production marketing, be conducive to raising after sale service quality.
As shown in Figure 3, Fig. 3 is the flow chart of steps of opening pattern of making house calls in the electronic insurance policy management method of another embodiment of the present invention.
Also comprise before step S30:
Step S61, pattern of making house calls opened by terminal device;
Step S62, terminal device reading system logs in login account and password in IC-card, and is sent to server;
Step S63, whether effectively server judges login account and password, and sends judged result to terminal device; If so, then step S64 is performed; If not, then step S65 is performed;
Step S64, server sends according to effective judged result content of making house calls and shows to terminal device;
Step S65, terminal device exits according to invalid judged result the pattern of making house calls;
In the present embodiment, service engineering teacher provide on-site install, debugging etc. make house calls time, needed the information such as the number of users of service and their contact method, address by hand-held set inquiry.System is logged in IC-card and is positioned on RFID inductor by service engineering teacher, and RFID inductor reading system logs in IC-card after data, is sent to Web TV through data line, and carries out communication by Web TV by the network of telecom operators and server.When this logon account of server authentication and login password effective time, the action of this project Shi Dang is sent to hand-held set by server, action is the number of users needing the same day to make house calls, the information such as the address of user, telephone number are provided simultaneously, service engineering teacher contacts the time of house calls by appointment according to action and user, and carries hand-held set in the time of reservation and arrive user family and serve.The present embodiment inquires about by the terminal device be convenient for carrying content of making house calls, and can effectively increase work efficiency.
In the present embodiment, before service starts, service engineering teacher inquire the electronic insurance policy number of user or user registers electronic insurance policy time the telephone number that stays, service engineering teacher inputs electronic insurance policy number or the telephone number of user on the handset, electronic insurance policy number or telephone number are sent to server 20 by hand-held set, electronic insurance policy information according to number inquiry electronic insurance policy information, and is sent to hand-held set after receiving electronic insurance policy number or telephone number by server 20.Wherein, user is when needs provide service, the cell-phone number stayed when needing to quote electronic insurance policy number or registration electronic insurance policy, carry out ID inquiring, if user does not register electronic insurance policy in sales field, then service engineering teacher can start electronic insurance policy registration mode on hand-held set for user and registers electronic insurance policy.User's mobile communication equipment number that user when electronic insurance policy or registration provides by the present embodiment is as the foundation of making house calls, user can being avoided to cause because losing or can not find papery declaration form or invoice the situation cannot enjoying after services of product, effectively ensure that the interests of user.
Also comprise after step S40:
Step S66, terminal device accepts information on services and service evaluation typing, and is sent to server;
Step S67, server is by information on services and service evaluation stored in database, and back services evaluation is to user's mobile communication equipment.
The present embodiment is at the end of making house calls, service engineering teacher is by the software of making house calls inside hand-held set, the content of making house calls, time of visiting, slip-stick artist's name, user's electronic insurance policy number or cell-phone number, user are sent to server to information such as the evaluations of service, by server stored in database, comprise service engineering teacher make house calls record storehouse, be the basic foundation of service engineering's teacher Workload Account, as the basic data of service engineering's teacher work achievement, evaluation of performance can be carried out; To make house calls information bank, record information and user that each product makes house calls to the evaluation of service at every turn, for good help of having improved service quality, the comprehensive tracking to product after-sales service can be realized.
As shown in Figure 4, Fig. 4 is the flow chart of steps of opening maintenance mode in the electronic insurance policy management method of another embodiment of the present invention.
Also comprise before step S30:
Step S71, maintenance mode opened by terminal device;
In the present embodiment, owing to normally transporting product back producer or maintenance store when doing product repairing, Maintenance Engineer is when the electronic insurance policy information of the electronic insurance policy number of typing user or cell-phone number acquisition of information user, directly by PC networking and server communication, therefore can log in IC-card without equiping system.In addition, businessman can be user and provides on-site maintenance service, and now also can be Maintenance Engineer provides system to log in IC-card logon information, consistent with above-mentioned service engineering Shi Denglu flow process of making house calls.
Also comprise after step S40:
Step S72, when keeping in repair successfully, terminal device accepts repair message typing, and is sent to server; Server calculates maintenance cost according to repair message, and by repair message and maintenance cost stored in database;
In the present embodiment, Maintenance Engineer is when product keeps in repair, reason (i.e. fault) will be keeped in repair, how to keep in repair, keep in repair material used, servicing time, electronic insurance policy number, picking time, the fees thus collected by network upload server, product repairing storehouse can be set up, for record product maintenance reason, what material maintenance has used, maintenance cost is how many, servicing time, picking time etc., the statistical form of product quality that to be the statistical form of Maintenance Engineer's workload be also in this storehouse, has very large effect for improving the quality of products.The present embodiment is by the tracking to the whole maintenance process of product, a lot of information relevant in record maintenance process, therefrom extract relevant information, comprise electronic insurance policy number, product type, product bug phenomenon and reason, servicing time, and inquire this product the purchase date, purchase machine location information, which producer can be helped to sum up type be easily out of order, any fault respectively, how long general user is out of order after buying, by the analysis of these information, be conducive to manufacturer and constantly improve the quality of products in the process of research and development product.In addition, if keep in repair unsuccessfully, then Maintenance Engineer checks whether machine of the purchasing time on electronic insurance policy exceeds the guarantee period, if, then inquire that user selects move back machine or change planes, if user selects to move back machine, then this electronic insurance policy task terminates, electronic insurance policy number termination, if user selects to change planes, then again typing new product model with change planes the time, upgrade electronic insurance policy, primary electron number of policy can be continued to use.
As shown in Figure 5, Fig. 5 is the structural representation of electronic insurance policy management system in one embodiment of the invention, and the electronic insurance policy management system that this embodiment is mentioned comprises terminal device 10 and server 20:
Terminal device 10, for when unlocking electronic declaration form registration mode, accepts electronic insurance policy typing and is sent to server 20, the electronic insurance policy number that reception server 20 sends, and electronic insurance policy comprises the number of user's mobile communication equipment 30; For make house calls in unlatching pattern or maintenance mode time, accept the number typing of electronic insurance policy number or user's mobile communication equipment 30 and be sent to server 20, the electronic insurance policy that reception server 20 sends;
Server 20, for when terminal device 10 unlocking electronic declaration form registration mode, the electronic insurance policy that receiving terminal apparatus 10 sends stored in database 21, and send electronic insurance policy number to terminal device 20 and/or user's mobile communication equipment 30; When making house calls pattern or maintenance mode for opening at terminal device 10, according to electronic insurance policy number or user's mobile communication equipment number inquiry electronic insurance policy, and be sent to terminal device 10.
In the present embodiment, after user buys product, sales force is typing electronic insurance policy relevant information on terminal device 10, such as, comprise address name, user's mobile communication equipment number (such as, cell-phone number, fixed line phone number or Personal Handy-phone System number), address, invoice number, type, the information such as price, this process is electronic insurance policy registration process, and be sent to server 20 by terminal device 10, and be stored in database 21, simultaneously, electronic insurance policy number is sent to terminal device 10 to server 20 and/or user's mobile communication equipment 30 shows, electronic insurance policy number can be a string letter, numeral or alphabetical and number combinatorics on words.
The present embodiment electronics number of policy and user's mobile communication equipment number replace guarantee card, the papery authoritys such as purchase invoice, user need attendant to make house calls or Maintenance Engineer's maintenance product time, as long as provide the user's mobile communication equipment number stayed when the electronic insurance policy of product number or registration declaration form, such as cell-phone number, fixed line phone number, Personal Handy-phone System number etc., whether service engineering teacher or Maintenance Engineer check this user according to the electronic insurance policy relevant information that server returns is validated user, if, then user just can obtain and make house calls, maintenance service, or other after sale services etc., avoid losing because of user or can not find papery declaration form or invoice and cause the situation cannot enjoying after services of product, effectively ensure that the interests of user.
Meanwhile, the present embodiment can need building database 21 according to businessman, and such as, registration phase comprises:
Sales achievement storehouse: comprise the information such as the selling time of each product, place, sales force, type, price, invoice number.Because sales force is when registering electronic insurance policy to user, the login account of sales force also can be sent to server, such server just knows it is the electronic insurance policy which sales force registers, and assert it is the machine that this sales force sells away, this product is entered sales achievement storehouse as the sales achievement record of this sales force, and the sale for sales company's management product provides a great help;
Production marketing statistics storehouse: the information taken such as the type inside electronic insurance policy information, selling time, selling spot are formed a storehouse, can find out that what type is sold maximum, that what time period sells is maximum, the information such as maximum what area is sold, be conducive to for Inc. determine sales tactics, product development strategy offers help;
User information database: comprise the name of user, telephone number, address, type of purchasing, price, purchase the machine time, purchase the information such as machine place, the roughly consumption level of certain user concrete can be recognized, facilitate businessman to pay a return visit user, understand user to satisfaction, the opinions and suggestions of product;
The stage of making house calls comprises:
Make house calls and record storehouse: make house calls record storehouse according to the login account of service engineering teacher of server preservation, content of making house calls, service time, service location, evaluation formation service engineering teacher of user to service, as the basic data of service engineering's teacher work achievement, evaluation of performance can be carried out;
To make house calls information bank: content of making house calls, service time, user evaluate record and enter electronic insurance policy database, when user inquires about electronic insurance policy, just can see that user has enjoyed that how many times is made house calls, the content of at every turn making house calls and time and user be to the evaluation of service, be conducive to improving Consumer's Experience, also producer can be allowed to know, and which user generally needs serve, and the service large to demand constantly improves;
The maintenance stage comprises:
Product repairing storehouse: recorded electronic number of policy, product type, product bug phenomenon and reason, servicing time, and inquire this product the purchase date, purchase machine location information, which producer can be helped to sum up type be easily out of order, any fault respectively, how long general user is out of order after buying, by the analysis of these information, by the tracking of the whole maintenance process to product, be conducive to manufacturer and constantly improve the quality of products in the process of research and development product.
Due to the foundation of database 21, for business administration offers convenience, effectively improve enterprise management efficiency.
In the embodiment of the present invention, terminal device 10 is also for, unlocking electronic declaration form registration mode, and reading system logs in login account and password in IC-card 40, and is sent to server 20; When server judges login account and password is effective, display electronic insurance policy register interface; When server 20 judges login account and password useless, exit electronic insurance policy registration mode;
Server 20 also for, when terminal device 10 unlocking electronic declaration form registration mode, judge that whether login account and password effective, and send judged result to terminal device 10.
In the present embodiment, sales force uses the proprietary system of salesman to log in IC-card 40 in sale sales field can log in electronic insurance policy management system, carries out electronic insurance policy registration operation.When server 20 verifies this logon account and login password is effective, then terminal device 10 shows register interface, typing electronic insurance policy relevant information.The present embodiment logs in IC-card 40 by induction system and reads login account and password and carry out identification, can save account and password input time, effectively increase work efficiency.Meanwhile, the system of each sales force is logged in IC-card logon information separately, be conducive to statistics sales force achievement, and find corresponding person liable for production marketing, be conducive to raising after sale service quality.
In the embodiment of the present invention, terminal device 10 also for, open and to make house calls pattern, reading system logs in login account and password in IC-card 40, and is sent to server 20; When server 20 judges login account and password is effective, content showing that what reception server 20 sent make house calls; When server 20 judges login account and password useless, exit the pattern of making house calls;
Server 20 also for, terminal device 10 open make house calls pattern time, judge whether effectively login account and password, and send judged result to terminal device 10; If so, then content is made house calls to terminal device 10 according to effective judged result transmission.
In the present embodiment, service engineering teacher on-sites install providing, when debugging etc. is made house calls, terminal device 10 reading system is utilized to log in login account and password in IC-card 40, when server 20 verifies this logon account and login password is effective, the action of this project Shi Dang is sent to terminal device 10, action is the number of users needing the same day to make house calls, the address of user is provided simultaneously, the information such as telephone number, service engineering teacher contacts the time of house calls by appointment according to action and user, and arrive user's family serve at the time carried terminal equipment 10 of reservation, content of making house calls is inquired about by the terminal device be convenient for carrying, can effectively increase work efficiency.Before service starts, service engineering teacher inquire the electronic insurance policy number of user or user registers electronic insurance policy time the telephone number that stays, and entry terminal equipment 10, electronic insurance policy number or telephone number are sent to server 20 by terminal device 10, after server 20 receives electronic insurance policy number or telephone number, according to number inquiry electronic insurance policy information, and electronic insurance policy information is sent to terminal device 10.In addition, if user does not register electronic insurance policy in sales field, then service engineering teacher can start electronic insurance policy registration mode on terminal device 10 for user and registers electronic insurance policy.User's mobile communication equipment number that user when electronic insurance policy or registration provides by the present embodiment is as the foundation of making house calls, user can being avoided to cause because losing or can not find papery declaration form or invoice the situation cannot enjoying after services of product, effectively ensure that the interests of user.
In the embodiment of the present invention, terminal device 10 also for, accept information on services and service evaluation typing, and be sent to server 20;
The information on services that server 20 also sends for, receiving terminal apparatus 10 and service evaluation stored in database 21, and back services evaluation is to user's mobile communication equipment 30.
In the present embodiment, at the end of making house calls, service engineering teacher is by the software of making house calls inside terminal device 10, the content of making house calls, time of visiting, slip-stick artist's name, user's electronic insurance policy number or cell-phone number, user are sent to server 20 to information such as the evaluations of service, by server 20 stored in database 21, database 21 comprises make house calls record storehouse and information bank of making house calls.The foundation of database 21 is conducive to service engineering Shi Jinhang evaluation of performance, and is conducive to improving Consumer's Experience, improves merchant service quality.
In the embodiment of the present invention, terminal device 10 also for, open maintenance mode; If keep in repair successfully, then accept repair message typing, and be sent to server 20; If keep in repair unsuccessfully, then judge whether to exceed the guarantee period according to electronic insurance policy, if so, then exit maintenance mode; If not, then judge that user selects move back machine or change planes, if select to move back machine, then exit maintenance mode; If select to change planes, then upgrade electronic insurance policy, and be sent to server 20;
Server 20 also for, when maintenance mode opened by terminal device 10, if keep in repair successfully, calculate maintenance cost according to repair message, and by repair message and maintenance cost stored in database 21; If keep in repair unsuccessfully and user select change planes, then receiving terminal apparatus 10 upgrade electronic insurance policy and stored in database 21.
In the present embodiment, Maintenance Engineer is when product keeps in repair, reason (i.e. fault) will be keeped in repair, how to keep in repair, keep in repair material used, servicing time, electronic insurance policy number, picking time, the fees thus collected by network upload server 20, product repairing storehouse can be set up, for record product maintenance reason, what material maintenance has used, maintenance cost is how many, servicing time, picking time etc., the statistical form of product quality that to be the statistical form of Maintenance Engineer's workload be also in this storehouse, has very large effect for improving the quality of products.Owing to normally transporting product back producer or maintenance store when doing product repairing, Maintenance Engineer is when the electronic insurance policy information of the electronic insurance policy number of typing user or cell-phone number acquisition of information user, directly by PC networking and server 20 communication, therefore can log in IC-card 40 without equiping system.In addition, businessman can be user and provides on-site maintenance service, and now also can be Maintenance Engineer provides system to log in IC-card 40 logon information, consistent with above-mentioned service engineering Shi Denglu flow process of making house calls.
As shown in Figure 6, Fig. 6 is the structural representation of terminal device in the electronic insurance policy management system of one embodiment of the invention.
Terminal device 10 is RFID inductor 11 and Web TV 12,
RFID inductor 11, logs in login account and password in IC-card 40 for reading system, and is sent to Web TV 12 through data line;
Web TV 12, for typing of receiving information, through telecom operators 51 and server 20 communication, the information that reception server 20 sends also shows.
In the present embodiment, system being logged in IC-card 40 is positioned on RFID inductor 11, RFID inductor 11 reading system to log in IC-card 40 after data, Web TV 12 is sent to through data line, and carry out communication by Web TV 12 by the network of telecom operators 51 and server 20, effectively can improve data rate, increase work efficiency.
As shown in Figure 7, Fig. 7 is the structural representation of terminal device in the electronic insurance policy management system of another embodiment of the present invention.
Terminal device 10, for being provided with the hand-held set 13 of RFID induction chip, logs in login account and password in IC-card 40 for reading system, typing of receiving information, and through mobile operator 52 and server 20 communication, the information that reception server 20 sends also shows.
In the present embodiment, hand-held set 13 can be smart mobile phone, logs in IC-card, and through mobile operator network 52, the data sensed is sent to server 20, be easy to carry, be conducive to increasing work efficiency by hand-held set 13 induction system.
The foregoing is only the preferred embodiments of the present invention; not thereby the scope of the claims of the present invention is limited; every utilize instructions of the present invention and accompanying drawing content to do equivalent structure or equivalent flow process conversion; or be directly or indirectly used in other relevant technical fields, be all in like manner included in scope of patent protection of the present invention.
Claims (12)
1. an electronic insurance policy management method, is characterized in that, comprises step:
Terminal device, when unlocking electronic declaration form registration mode, accepts electronic insurance policy typing, and sends it to server; Described electronic insurance policy comprises user's mobile communication equipment number;
Described electronic insurance policy stored in database, and is sent electronic insurance policy number to described terminal device and/or user's mobile communication equipment by described server, and described database root needs to set up according to businessman;
Described terminal device, when pattern or maintenance mode are made house calls in unlatching, accepts described electronic insurance policy number or the typing of user's mobile communication equipment number, and described electronic insurance policy number or user's mobile communication equipment number are sent to described server;
Described server is electronic insurance policy according to described electronic insurance policy number or the number inquiry of user's mobile communication equipment, and Query Result is sent to described terminal device, described terminal device by internet television through telecom operators and server communication.
2. electronic insurance policy management method according to claim 1, is characterized in that, described terminal device also comprises before accepting electronic insurance policy typing:
Described terminal device unlocking electronic declaration form registration mode;
Described terminal device reading system logs in login account and password in IC-card, and is sent to described server;
Whether effectively described server judges described login account and password, and sends judged result to described terminal device;
Described terminal device is according to effective judgment result displays electronic insurance policy register interface;
Described terminal device exits described electronic insurance policy registration mode according to invalid judged result.
3. electronic insurance policy management method according to claim 1, is characterized in that, described terminal device also comprises before accepting electronic insurance policy number or the typing of user's mobile communication equipment number:
Pattern of making house calls opened by described terminal device;
Described terminal device reading system logs in login account and password in IC-card, and is sent to described server;
Whether effectively described server judges described login account and password, and sends judged result to described terminal device;
Described server sends content of making house calls to described terminal device display according to effective judged result;
To make house calls described in described terminal device exits according to invalid judged result pattern.
4. electronic insurance policy management method according to claim 3, is characterized in that, electronic insurance policy described in server lookup also also comprises after being sent to described terminal device:
Described terminal device accepts information on services and service evaluation typing, and is sent to described server;
Described information on services and service evaluation stored in database, and are fed back described service evaluation to described user's mobile communication equipment by described server.
5. electronic insurance policy management method according to claim 1, is characterized in that, electronic insurance policy described in server lookup also also comprises after being sent to described terminal device:
When keeping in repair successfully, described terminal device accepts repair message typing, and is sent to described server;
Described server calculates maintenance cost according to described repair message, and by described repair message and maintenance cost stored in database.
6. an electronic insurance policy management system, is characterized in that, comprises terminal device and server,
Described terminal device, for when unlocking electronic declaration form registration mode, accepts electronic insurance policy typing and is sent to described server, and receive the electronic insurance policy number that described server sends, described electronic insurance policy comprises user's mobile communication equipment number; When pattern or maintenance mode are made house calls in unlatching, accept described electronic insurance policy number or the number typing of user's mobile communication equipment and be sent to described server, receiving the electronic insurance policy that described server sends;
Described server, for when described terminal device unlocking electronic declaration form registration mode, receive electronic insurance policy that described terminal device sends and stored in database, and send electronic insurance policy number to described terminal device and/or user's mobile communication equipment, described database root needs to set up according to businessman; Also for when pattern or maintenance mode are made house calls in described terminal device unlatching, electronic insurance policy according to described electronic insurance policy number or the number inquiry of user's mobile communication equipment, and be sent to described terminal device, described terminal device by internet television through telecom operators and server communication.
7. electronic insurance policy management system according to claim 6, is characterized in that, described terminal device is also for, unlocking electronic declaration form registration mode, and reading system logs in login account and password in IC-card, and is sent to described server; When described server judges described login account and password is effective, display electronic insurance policy register interface; When described server judges described login account and password useless, exit described electronic insurance policy registration mode;
Described server also for, when described terminal device unlocking electronic declaration form registration mode, judge that whether described login account and password effective, and send judged result to described terminal device.
8. electronic insurance policy management system according to claim 6, is characterized in that, described terminal device also for, open and to make house calls pattern, reading system logs in login account and password in IC-card, and is sent to described server; When described server judges described login account and password is effective, receive the content showing of making house calls that described server sends; When described server judges described login account and password useless, pattern of making house calls described in exiting;
Described server also for, described terminal device open make house calls pattern time, judge described login account and password whether effective, and send judged result to described terminal device; If so, then according to effective judged result transmission, content is made house calls to described terminal device.
9. electronic insurance policy management system according to claim 8, is characterized in that, described terminal device also for, accept information on services and service evaluation typing, and be sent to described server;
Described server also for, receive information on services and service evaluation stored in database that described terminal device sends, and feed back described service evaluation to described user's mobile communication equipment.
10. electronic insurance policy management system according to claim 6, is characterized in that, described terminal device also for, accept repair message typing, and be sent to described server;
Described server also for, calculate maintenance cost according to described repair message, and by described repair message and maintenance cost stored in database.
11. electronic insurance policy management systems according to any one of claim 6 to 10, it is characterized in that, described terminal device comprises RFID inductor and Web TV,
Described RFID inductor, logs in login account and password in IC-card for reading system, and is sent to described Web TV through data line;
Described Web TV, for typing of receiving information, through telecom operators and described server communication, receives the information of described server transmission and shows.
12. electronic insurance policy management systems according to any one of claim 6 to 10, it is characterized in that, described terminal device is the hand-held set being provided with RFID induction chip, login account and password in IC-card is logged in for reading system, to receive information typing, through mobile operator and described server communication, receive the information of described server transmission and show.
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| CN201110451282.3A CN102592196B (en) | 2011-12-29 | 2011-12-29 | Electronic insurance policy management method and system |
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| CN201110451282.3A CN102592196B (en) | 2011-12-29 | 2011-12-29 | Electronic insurance policy management method and system |
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| CN103530739A (en) * | 2013-10-25 | 2014-01-22 | 姚超 | Household item management system |
| CN104391870B (en) * | 2014-10-27 | 2017-09-05 | 小米科技有限责任公司 | Logistics information acquisition methods and device |
| CN104820632A (en) * | 2015-05-08 | 2015-08-05 | 北京百纳威尔科技有限公司 | A method for recording information of a terminal and a terminal |
| CN107644382A (en) * | 2016-07-22 | 2018-01-30 | 平安科技（深圳）有限公司 | Policy information statistical method and device |
| CN106383812B (en) * | 2016-08-30 | 2020-05-26 | 泰康保险集团股份有限公司 | New contract policy testing method and device |
| CN108259681B (en) * | 2016-12-28 | 2019-12-20 | 平安科技（深圳）有限公司 | Telephone interaction method and device based on insurance service |
| CN108830664A (en) * | 2017-05-05 | 2018-11-16 | 平安科技（深圳）有限公司 | Difference electronics indigo plant ticket generation method, equipment and computer readable storage medium |
| CN107871199B (en) * | 2017-07-25 | 2021-07-13 | 平安科技（深圳）有限公司 | New contract policy return visit method, device and storage medium |
| CN108235254B (en) * | 2017-12-28 | 2020-05-22 | 中国联合网络通信集团有限公司 | Method and system for detecting authenticity of mobile terminal returned to factory for maintenance without starting up |
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