CN102592185B - The cooperative system that electronic flow drives - Google Patents
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Abstract
The present invention relates to the cooperative system that a kind of electronic flow drives, cooperation resource and instrument are directly embedded in existing business flow process and application by it.This system is docked with existing business workflow management (BPM) service, to extract the activity identifier and dynamic metadata being associated with current business flow process.This system obtains static metadata based on this activity identifier from cooperation template.This system also merges static metadata and dynamic metadata, and the metadata of merging is supplied to the collaboration services of Flow driving, and the collaboration services of this Flow driving will be used for being embedded into by collaborative tools in existing business application.
Description
Priority
This application claims on October 5th, 2010 submits to, the priority of the 61/389th, No. 860 U.S. Provisional Patent Application,
It is incorporated by reference in this.
Technical field
The application relates to e-collaboration instrument and application.Especially, the application relates to arriving collaborative tools and application integration
In e commerce transactions application.
Background technology
Service application (such as performing the application of the services such as Management Advisory Services, banking, insurance) generally uses one group to combine
The resource closed and manpower serve the demand of client.The resource of the demand of client to be met and manpower are in specific operation flow
In it may happen that change, and be often distributed in distinct physically and electrically son/digit position.These needs are met
The resource of the customer demand in the given step of operation flow and manpower is identified and be then used may require huge
Calculating and Internet resources and time.Along with business of today and technical need, and it is located away resource and the manpower at center
Trend, for given task, create and effectively identify and utilize the optimal manpower of business and the efficient collaboration, both framework of resource,
And make the loss of calculating and the Internet resources that can use minimize simultaneously and may become challenge.
Summary of the invention
According to an aspect, it is used for identifying resource and manpower and resource and manpower being integrated into existing BPM
The cooperative system of the computer implemented Flow driving in system includes processor and is coupled to the memorizer of processor, memorizer
Including at least one the cooperation template being stored thereon.At least one cooperation template can include that multiple activity identifier is (the most every
Individual activity identifier with and the operational action of operation flow that is associated of business process management system corresponding), and with each
The static metadata that activity identifier is associated.This memorizer also includes the instruction being stored thereon, and this instruction upon execution, makes
Obtain processor and obtain corresponding activity identifier moving phase with the current business flow process of operation flow, live from current business flow process
Dynamic corresponding business process management system extracts dynamic metadata, moving phase with current business flow process right based on obtained
The activity identifier answered, obtains static metadata from least one cooperation template, merges dynamic metadata and static metadata,
And the metadata of merging is sent to the collaboration services of Flow driving.
The identifier obtaining current business flow process activity comprises determining that the business software being associated with operation flow application is
No offer corresponding activity identifier moving phase with current business flow process, based on a determination that business software application does not provide and current industry
The activity identifier that business process action is corresponding, it is moving phase with current business flow process right to extract from business process management system
The described activity identifier answered.
At least one cooperation template may also include at least one business recommended being associated with each activity identifier and lives
Dynamic mark.When performing storage instruction in memory, can be further such that processor: based on that obtained with current industry
The activity identifier that business process action is corresponding, obtains at least one operational action recommended from least one cooperation template,
And at least one operational action recommended obtained is sent collectively to together with the metadata merged the cooperation of Flow driving
Server.Static metadata can include at least one list that can search for keyword being associated with corresponding activity identifier.
When performing row storage instruction in memory, it is also possible to make processor determine the current active of operation flow
Whether have occurred that change.Based on a determination that the current active of operation flow has been changed to new current active, it is stored in
Instruction in reservoir can be further such that processor obtains the new activity identifier corresponding with new current active；Obtain
The new static metadata corresponding with new activity identifier；Extract the new dynamically unit number corresponding with new current active
According to；Static metadata and new dynamic metadata are merged into new metadata；New metadata is sent to Flow driving
Collaboration server.
According on the other hand, for by the cooperation resources integration of Flow driving to existing business process management system
Computer implemented method includes: use the Collaboration computing machine processor of Flow driving to obtain the current business with operation flow
The activity identifier that process action is corresponding, by using processor from corresponding operation flow moving phase with current business flow process
Management system is extracted dynamic metadata；Based on the activity identifier obtained, by using processor to cooperate from least one
Template obtains static metadata, by using processor dynamic metadata and static metadata to be merged, and the unit that will merge
Data are sent to the collaboration services of Flow driving.
The mark obtaining current business flow process activity includes determining the business software application application being associated with operation flow
Whether corresponding activity identifier moving phase with current business flow process be provided, and based on a determination that business software application do not provide with
The activity identifier of the moving phase correspondence of current business flow process, extracts and current business flow process activity from business process management system
Corresponding activity identifier.
At least one cooperation template includes multiple activity identifier, the most each activity identifier and and BPM
The operational action of the operation flow that system is associated is corresponding, and static metadata is associated with each activity identifier.Extremely
A few cooperation template farther includes the mark of at least one operational action recommended being associated with each activity identifier.
Computer implemented method can farther include based on moving phase with the current business flow process corresponding work obtained
Dynamic identifier, obtains at least one operational action recommended, and at least will obtained from least one cooperation template
The operational action of individual recommendation is sent collectively to the collaboration server of Flow driving together with the metadata merged.
Computer implemented method can also comprise determining that whether the current active of operation flow has occurred that change.
Having been changed to new current active in response to the current active determining operation flow, computer implemented method can also be wrapped
Include: obtain the new activity identifier corresponding with new current active, obtain corresponding with New activity identifier new quiet
State metadata, extracts the new dynamic metadata corresponding with new current active, by static metadata and new dynamically unit's number
According to merging into the metadata of new merging, the metadata of new merging is sent to the collaboration server of Flow driving.
According on the other hand, the cooperative system of computer implemented Business Process Driven includes: processor, and is coupled to
The memorizer of processor.Memorizer includes: the instruction being stored thereon, and this instruction is upon execution so that processor: identification service
Current active in flow process, the metadata that acquisition and current active are associated, and mark based on current active and metadata,
Display provides information based on current active and the Custom Interface of resource.
When performing storage instruction in memory, further such that the current active that processor determines operation flow is
No have occurred that change.During based on a determination that the current active of operation flow has been changed to new current active, instruct into one
Step makes processor: obtain the metadata being associated with new current active, and based on being associated with new current active
Metadata, amendment has based on movable information and the Custom Interface of resource.Amendment Custom Interface is included on Custom Interface aobvious
The information of at least one in the expert being associated with new current active, document and feeding is known in indicating.
Displaying format customization interface includes: Custom Interface is integrated into the service application interface being associated with operation flow.Display
Custom Interface can also include the expert that the current active in display mark and operation flow is associated, document, feeds item and pushes away
The information of at least one in the collaborative activities recommended.
According on the other hand, the cooperative system of computer implemented Business Process Driven includes processor, and is coupled to
The memorizer of processor.Memorizer includes the instruction being stored thereon, and this instruction makes processor monitoring business answer upon execution
Current active, mark in service application from being currently active to new movable change, from relevant to new activity
Service application obtains metadata, based on new movable metadata and mark, identifies the resource relevant to new activity, will be fixed
Interface processed is integrated into the interface of service application, and the resource by Custom Interface display mark.
Identifying the resource relevant to new activity and include inquiry cooperation template, this cooperation template includes mark and new activity
The corresponding resource of mark.Identify the resource relevant to new activity and can also include the special of mark and new moving phase association
Family, document, feed at least one in item, and the collaborative activities recommended.
According on the other hand, for by the calculating in the cooperation resources integration of Business Process Driven to existing service application
The method that machine realizes includes, by using the collaborative process device of Flow driving to supervise the current active of sky service application, determining business
Whether the current active of application changes into new activity, and based on a determination that current active has been changed to new activity: from
The service application that new activity is relevant obtains metadata；Based on new movable metadata and mark, mark and new activity
Relevant resource；Custom Interface is integrated into the interface of service application；And show identified resource by Custom Interface.
Identifying the resource relevant to new activity and include inquiry storage cooperation template in memory, cooperation template includes
Identify the information of the resource corresponding with the mark of new activity.Identify the resource relevant to new activity can also include: mark
Know and the expert of new moving phase association, document, at least one in the collaborative activities of feeding item and recommendation.
According on the other hand, the cooperative system of computer implemented Business Process Driven includes processor and is coupled to process
The memorizer of device.Memorizer includes the boundary layer including instruction being stored thereon, and makes processor when this instruction performs: prison
The current active of control service application；Identify in service application from being currently active to new movable change；Request and new work
The mark of dynamic relevant resource；Custom Interface is integrated on the interface of service application；And shown with new by Custom Interface
Relevant the identified resource of activity.Memorizer can also include the adapter layer including instruction being stored thereon, and is performing
Processor is made: based on metadata and new movable mark, identify the resource relevant to new activity during this instruction；And will
The resource identified is sent to boundary layer.
Memorizer farther includes the service layer including instruction being stored thereon, and makes processor when performing this instruction
Obtain and the metadata of new moving phase association and new movable mark；It is sent to fit by metadata and new movable mark
Orchestration layer；And wherein by service layer, the resource identified is sent to boundary layer.
This resource includes identifying the expert with this new moving phase association, document, feeds in item, and the collaborative task recommended
The information of at least one.Boundary layer includes the associated specialist small tool including instruction, makes when performing this instruction to process
Device: the resource of the expert that request mark is relevant to new activity；And show the institute relevant to new activity by Custom Interface
The Expert Resources of mark.Adapter layer includes: include expert's adapter of instruction, makes processor base when performing this instruction
In metadata and new movable mark, identify the Expert Resources relevant to new activity；And the Expert Resources that will be identified
It is sent to the expert's small tool being correlated with.
Boundary layer can also include the relevant documentation small tool including instruction, makes processor ask when performing this instruction
Seek the resource of the document that mark is relevant to new activity；And show relevant to new activity mark by Custom Interface
Document resources.Adapter layer can also include the document adapter including instruction, makes processor base when performing this instruction
In metadata and new movable mark, identify the document resources relevant to new activity；And the document resources that will be identified
It is sent to the document small tool being correlated with.
Identify the resource relevant to new activity can also include: inquiry storage cooperation template in memory, this association
The information identifying the resource corresponding with the mark of new activity is included as template.
Accompanying drawing explanation
System be may be better understood with reference to the following drawings with explanation.Element in accompanying drawing is not necessarily to scale,
On the contrary, its principle focusing on illustrating the type model.In the accompanying drawings, the identical reference table in different views
Show characteristic of correspondence.
Fig. 1 shows the cooperation route map that exemplary flow drives.
Fig. 2 shows that PDC applies the three-tier architecture used.
Fig. 3 shows the example of the business scenario that can be strengthened by PDC application.
Fig. 4 shows that PDC applies the method and the example of flow process stream following the trail of current operation flow activity by it.
Fig. 5 shows the exemplary architecture of the UI assembly that PDC applies.
Fig. 6 shows the example of the process wizard bar that process wizard small tool provides.
Fig. 7 shows that PDC application provides method and the general flow of cooperation small tool by it to existing service application
The example of stream.
Fig. 8 shows that expert's small tool can be supplied to method and the flow process of existing service application by PDC application by it
Stream.
Fig. 9 shows that PDC application is obtained for the unit identifying relevant expert, document, feeding item, collaborative tools etc. by it
The method flow stream of data.
Figure 10 shows that document small tool can be supplied to the method flow of existing service application by it by PDC application
Stream.
Figure 11 shows the method that relevant feeding small tool can be supplied to existing service application by it by PDC application
Flow process stream.
Figure 12 shows that PDC application can provide Regulation of External Cooperation instrument (such as to service application by it) side
Method flow process stream.
Figure 13 shows the logical view of the Exception handling of PDC service layer.
Figure 14 shows the logical view of the log mechanism that PDC applies.
Figure 15 showsThe logical architecture of XML service server.
Figure 16 shows the exemplary interfaces that banking is applied.
Figure 17 shows the banking application interface in the Figure 16 strengthened by PDC application.
Figure 18 shows example cooperative that can be integrated with existing service application interface (such as e-bank interface)
Interface.
Figure 19 shows for by the cooperation integration of Flow driving to BMP system and be integrated in existing service application
Another exemplary flow process stream.
Figure 20 shows for by the cooperation integration of Flow driving to BMP system and be integrated in existing service application
Another exemplary flow process stream.
Detailed description of the invention
Cooperation (PDC) system and method for computer implemented Flow driving by cooperation resource identification and is embedded into Business Stream
In journey and application, to obtain top line and bottom line business result.PDC system and method can be applied to multiple different industry (silver
Industry, insurance, government utility etc.), and create tremendous influence, wherein, may such as present following situation: Gao Zong
Conjunction property and/or exception driving process；Value is based on turnaround speed；Not enough calculating and Internet resources are most important for success；With
And require long-range being physically present.
PDC system and method is manufacturer's solution unrelated, based on service, and the program allows client quickly to identify also
The cooperation resource of the Flow driving of specific flow process is embedded in existing service application.This system of enterprise including being integrated into client
System-BPM (BPM), ESB (ESB), and core business application (such as, banking application).Such as
During this acts, PDC system effectively utilizes available calculating and Internet resources, reduces available calculating and network money
The demand in source, and reduce the calculating time for collecting and provide a user with relevant information, thus reduce calculating resource.This
Outward, PDC system and method provides a user with improved bound face, and its tissue also will be distributed over the information of diverse location and is supplied to single
, in efficient, the interface that is embedded in existing service application.
Fig. 1 shows exemplary PDC route Figure 100.Deep layer can where and how be driven identifying cooperation
After business result (cross-selling such as increased), PDC application can be integrated in the service application of correspondence.This includes (a)
Utilize: the integrated service of PDC BPM is with by being connected to BPM external member (such asOr other
BPM system) it is embedded into standby for cooperation clothes in operation flow；(b) utilize PDC UI assembly existing to be embedded into by collaboration capabilities
Application application in.
Fig. 2 shows that PDC applies the three-tier architecture 200 used.This framework 200 includes user interface (UI) component layer
202/ service layer 204 and external service layer 206.PDC application can be implemented in PDC system, and this PDC system includes computer disposal
Device and the memorizer communicated with processor.
UI component layer 202 includes the light-duty set of Javascript small tool, and this small tool can be embedded in existing
In application.These small tools can include process wizard (PG) small tool 208, associated feed small tool 210, relevant documentation small tool
212, associated specialist small tool 214, current task small tool 216 and movable feeding 218.
Service layer 204 includes the controller 220-of the related data/information of the small tool for processing UI component layer 202
230.Such as, service layer 204 includes corresponding respectively to PG small tool 208, associated feed small tool 210, relevant documentation parts
212, the flow services controller 220 of associated specialist small tool 214 and current task small tool 216, associated feed controller
222, document services controller 224, expert service controller 226 and collaboration services controller 228.Service layer 204 also includes leading to
Telecommunications services controller 230, this controller processes the related data/information of available PERCOM peripheral communication instrument 232.
Service layer 204 includes the service 234-244 corresponding respectively to controller 220-230.Service layer 204 also includes providing
With the integrated of external system and application and the adapter 246-256 that communicates.Such as, workflow adapter 246 provides and arrives client
Operation flow included in basic business workflow management (BPM) engine 258 integrated.Service layer 204 can include that multiple BPM overlaps
The adapter of part supplier.Service layer 204 also includes one or more cooperation masterplate 260, this template Stored Procedure service 246
The static metadata of 234-244 is called and is serviced in suitable cooperation, and supports the core of the general function of service layer 204/logical
With common program 262.Core/general public application 262 can include Metadata Service 264, and it obtains the static state of service 234-244
Metadata.Metadata Service 264 includes cooperate masterplate adapter 266 and one or more cooperation masterplate 260.
It is described in more detail below controller 220-230, service 234-244, adapter 246-256 and Metadata Service
The function of 264.Controller 220-230, service 234-244, adapter 246-256 and core/general public application 262 are (such as
Metadata Service 264) can be stored in the memorizer of PDC system, and use represent one or more computer program as
Lower data encode, and these data enable to the computer processor of PDC system and perform the merit that PDC described here applies
Energy.
External system layer 206 include one group of storehouse, the external service 268 servicing and configuring cooperation with adaptive Flow driving,
270,272,274 and/or 232.Such as, external system layer 206 can include the API library that cooperates, and this storehouse includes one group of pre-configured storehouse
With startup code, it is embedded in any application from the collaboration capabilities of multiple suppliers with permission.External system layer 206 also may be used
Configuring including following BPM, this configuration is included in the interior configuration built of various BPM suppliers external member and code, with by specific BPM
It is connected to service layer 204.External service includes that PDC applies the cooperation-rush being embedded in or being linked to from existing service application
Enter application 274.
In the example that client realizes, PDC system service can include consulting and the realization of following client
Service: where analyze/how to be embedded in flow process to strengthen it by cooperation；Realize PDC application；And by PDC application integration
In BPM, ESB and core business application of client.
For speeding up to, system also can provide following feeding to client: is embedded with the high-performance operation flow of cooperation；
PDC applies, including various BPM external members (such asOr other BPM external members) adapter,；
With pre-configured integrated to collaborative tools from various manufacturers.
Fig. 3 shows the example that can be applied strengthened business scenario 300 (i.e. insurance claim flow process) by PDC.PDC should
With by required collaborative tools and resources integration to the existing service application of client, follow the trail of client entering on stream
Degree, and point out or otherwise make the instrument corresponding with the current active of client and resource to use.
Fig. 4 shows that PDC applies the method and the example of flow process stream 400 realizing this function by it.Especially, Fig. 4 shows
Gone out PDC application can current active/task based on service application, recommended the BMP of specific collaborative activities special by it
Constant current journey stream 400.
PDC applies from PDC collaboration services controller
Current active in requested service flow process in (Collaborat ionServiceController) 228.PDC should
Detect the change in operational action with can be configured to, and when the current active please look for novelty when this type of changes being detected.PDC
Application can also be configured to periodically ask current active, and when returning current active, determines that current active is the most
Altered.PDC application can use PDC UI current task (Current Task) small tool to ask current active.PDC should
With by using collaboration services controller 228, UI request is converted into Java cooperation request (CollaborationReauest)
Object also calls collaboration services (CollaborationService) 242 and is further processed.If current process activity ID
And being not provided as the part of request from PDC UI, then PDC application is by using collaboration services 242 to pass through flow services
234 ask current process activity ID from workflow adapter (ProcessAdaper) 246.PDC application is by using workflow adapter
246, interact to return the ID that current process is movable with BPM258.
Current process activity ID is sent to PDC application, and especially, is sent to collaboration services 242.PDC applies
By using collaboration services 242, the cooperation template adapter of the Metadata Service 264 that inquiry cooperation is called
(CollaborationTemplateAdapter) 266, and the static metadata being associated of this current process action ID.Static
Metadata can include the collaborative activities of the association moving phase with current process of keyword in context and recommendation.Keyword can include retouching
State symbol, label, phrase or other can search for [blank], it can be used for improving, and to return to expert/feeding/document of being correlated with/wait little
The Search Results of instrument.Such as, if related business process relates to mortgage service, then keyword can include that " mortgage " is as quiet
State metadata, so that the keyword search of associated specialist, document, feeding etc. includes that term " is mortgaged ".In cooperation template
The collaborative activities recommended can include the effort scale relevant to current process activity.
PDC application is by using collaboration services 242, and the operation flow obtained from BPM is mapped to one group will be pushed to
In the collaborative activities of PDC UI.Cooperation is called and is returned to the collaboration services controller 228 of PDC application and then returns to PDC
The current task small tool 216 of UI is for display.
Disclosed method, process, program and/or instruction can be encoded into signal bearing medium, computer-readable medium
(the such as memorizer of programming in the equipment of the most one or more integrated circuits etc, or by controller or computer disposal
The memorizer that device processes) in.If by software execution method, then this software may reside in communication interface or any other class
The nonvolatile memory of type or volatile memory, or dock with them.Memorizer can include for realizing logic function
The order list of executable instruction.Logic function can pass through digital circuit, by source code, by analog circuit or by simulation
Source (the simulation source such as occurred by analog electronic signal, simulated audio signal or analog video signal) is realized.Software
Can be contained in any computer-readable medium or signal bearing medium, for by instructing executable system, device or setting
For using or being connected to instruct executable system, device or equipment.This type of system can include computer based system, including place
Manage the system of device, or another optionally can be taken the photograph from instruction executable system, device or the equipment also being able to execution instruction
The system of instruction fetch.
The various assemblies of the PDC framework 200 shown in Fig. 2 are more fully hereinafter described.
UI component layer
The UI component layer 202 of PDC framework includes current task, relevant documentation, associated specialist, associated feed (feed), stream
Journey guide small tool and movable feeding small tool.Each of which all can be configured by manager's control station.
Fig. 5 shows the exemplary architecture 500 of the UI assembly that PDC applies.Framework 500 includes small tool web server
502, client/web server 504 and web browser 506, it can be communicated by communication network.Small tool web services
After the device 502 small tool JavaScript file that to could be for trustship corresponding with the small tool that figure 2 illustrates and describe
End web server.Client/web server 504 is corresponding to being integrated with the service application of the client of the cooperation of Flow driving.
Communication network can be any privately owned or publicly-owned communication network or the combination of network.Communication network can be joined
It is set to that a calculating equipment (the such as equipment of server, system, data base or other network-enabled) is coupled to another set
Standby so that data communication between equipment, can be carried out.Communication network usually uses any type of computer-readable medium,
Equipment transmission information is calculated to another for calculating equipment from one.Communication network can include one or more wireless network,
Cable network, LAN (LAN), wide area network (WAN), it is directly connected to (such as by USB (universal serial bus) (USB) port), and
The set constituting the network of the interconnected of the Internet can be included.Communication network can be implemented can be at calculating equipment by it
Between transmit any communication means of information.For sake of explanation, framework 500 is described as using in a network environment, but
Framework 500 also can run outside network environment.
I) JavaScript storehouse
PDC UI can use jQuery storehouse.It it be also possible to use menu small tool process wizard bar, based on jQuery.Can
With
http://www.filamentgroup.com/lab/jquery_ipod_style_and_flyout_menus/
Place finds menu small tool.
Ii) JavaScript class NameSpace
The JavaScript document used in application described here can be that NameSpace is to avoid naming conflict.This can
The all properties and the function member referred to as PDC that make overall object realize.At the top of each JavaScript document, check
The existence of this object, and create when needed.Table 1 provides the example of JavaScript document.
Table 1
Iii) basic JavaScript file
PDC UI can be delivered by collecting small tool based on JavaScript.Back-end web servers 502 can be used to
Trustship small tool JavaScript file.File, PDCBase.js can be used for loading other JavaScript file and class.
Table 2
Iv) method
● swfReady ()-called when loading and initialize cross-domain Flex SWF；And it is initialised to the tune of rear end
In order to retract current process.
● the current task in changeCurrentTask (taskId)-renewal PGBar and current task small tool.
● the back-end services of the ID of the current task of getCurrentTask ()-call Returning process；And readjustment is passed
Pass gotCurrentTask.
● gotCurrentTask ()-use XML parser resolves the response from getCurrentTask；And by institute
Current task ID fetched is delivered to changeCurrentTask.
● getProcessWithId (var PID)-use
PDC.XDRequest.makeHTTPRequest fetches Processes XML from process wizard back-end services；And transmit
Readjustment gotGurrentProcess, once fetches Processes XML, then readjustment gotGurrentProcess is by Flex application call.
● gotCurrentProcess (text)-be used as the readjustment from getProcessWithId；Using text as change
Unit, it maintains the XML text of process；The text is passed to PDC.XMLParser.parseProcess, and it returns
PDC.Process object.This process is transferred to PGBar, and it prints process wizard menu.It also triggers one and arrives rear end
Call to retract the current task in this process.
V) small tool is loaded
When client 504 wishes to be incorporated into PDC UI in their web site, they may be inserted into one section and load
JavaScript code from the suitable JavaScript file of small tool web server 502.Table 3 provides an example.
When browser 506 loads JavaScript, it can use DOM Document Object Model (Document Object Model)
(DOM) small tool is constructed.
Table 3
Vi) perform cross-domain AJAX to call
Browser 506 security model can prohibit the use of and carry out the territory in addition to the source material of the page
XMLHTTPRequest (it is the basis of AJAX) calls.Therefore, the territory providing the web page comprised can be carried out by small tool
Traditional AJAX calls.PDC UI carries out calling of AJAX type to various different instruments, and the usual trustship of these instruments is not
On same area.For realizing this function, use small-sized Flex application 508 and proxy server 510.
Vii) Flex applies 508 small-sized Flex application 508 can be carried on the page, it is possible to be given 0px height and
Width, so that application 508 is invisible to user.Flex SWF can be with trustship in the territory identical with the web page comprising small tool
In.When small tool carry out AJAX call time, it calls the JavaScript method of the external interface utilizing Flex, to carry out Flex
Method call.This Flex method creates HTTP request, performs this request, and returns result by calling JavaScript method.
Flex application 508 can have a source file and a following methods:
● public function initApp (): void-arranges the external interface of application, creates entitled " makeHTTPRequest "
Readjustment.
● public function makeHTTPRequest (url:String, method:String, params:String,
CallBack:String): void-has four string-url, method (GET or POST), parameter and readjustment；Create
AURLLoader and URLRequest；According to method parameter, the method arranging request；Required parameter is arranged in parameter string
The content comprised；Perform request, and intercept completing of request；In response to completing, external interface is utilized to call named
The JavaScript method of callBack, the response returned is as parameter.
Viii) cross-domain XML document
For making Flex application 508 carry out cross-domain HTTP request, receive the cross-domain XML file of server disposition of request.This
File is the license that cross-domain request authorizes to following territory, provides flex application 508 from this territory.Such as, if passing through http: //
Www. [clientdomain] .com provides Flex application 508, and wishes https: //www. [hostdomain] .com
Make requests on, then corssdomain.xml will be located in [hostdomain] server 502, has a following content:
Table 4
Ix) agency
If the most cross-domain destination server called or can not be not intended to dispose cross-domain XML file, then can also use
Back-end proxy 510.It can operate to Java servlet, and can be deployed in the Apache Tomca including cross-domain file
On tweb server.Back-end proxy 510 can accept GET or POST request.When back-end proxy 510 receives request, it is permissible
Check the request of anactionTargetURL parameter.Back-end proxy 510 then (can depend on its content received) and construct
GET or POST request, the raw requests received from it adds (in addition to actionTargetURL parameter) any residue ginseng
Number, is directed to request the URL specified in actionTargetURL parameter, and performs request.Back-end proxy 510 then may be used
Original requestor will be forwarded back to from the response of request.
x)PDCXDRequest.js
File PDCXDRequest.js can realize PDC.XDRequest class.It can be responsible for docking with Flex application 508
Call carrying out HTTP.It can include following method:
● getFlexApp (appName)-obtain Flex object from DOM.Table 5 provides example.
Table 5
● makeHTTPRequest (url, method, params, callBack)-should by same name call Flex
By the method in 508, it can use the parameter specified create and perform HTTP request.When completing request, it also can be by
JavaScript method is used as readjustment.Table 6 provides example:
Table 6
Xi) XML-schema
Process services controller (ProcessServiceController) 220 can return XML to PDC UI.Can use
Following elements (and attribute and daughter element) builds XML:
PostProcessingAction defines that taked when user and Step or SubStep are mutual and can
With the action using LauchTool to realize.The PostProcessingAction of LaunchTool can use the following option:
● Container-marking instrument should start in what container.Could be for " the window of new browser window
Mouthful ", or " talk with " for jQuery dialog box.
● ContainerTitle-distributes to the title of window or dialog box.
● the network address that URL-will be opened in a reservoir
● the height of Height-container
● the width of Width-container
● the x coordinate of x-container
● the y-coordinate of y-container
● if the window that AutoClose-is opened should close (when such as starting xmpp client) immediately, then be set to
“true”。
(4) the specific collaborative tools that Tool: definition may use
(5)Hierarchy
Process wizard service returns the XML response including above-mentioned element, and classification is as follows: 1) flow process；2) step；3) sub-step
Suddenly.
Xii) general JavaScript class
Different UI assemblies can use several JavaScript classes.Each can reside in independent JavaScript file
In and be loaded alternatively and use when needed.JavaScript file comprises the steps that
(1)PDCProcess.js
This document includes the attribute in class PDC.PDCProcess and table 7.
Table 7
(2)PDCStep.js
This document includes the attribute in class PDC.Step and table 8
Table 8
(3)PDCTool.js
This document includes the attribute in class PDC.Tool and table 9
Table 9
(4)PDCExpert.js
This document includes the attribute in class PDC.Expert and table 10
Table 10
(5)PDCDocument.js
This document includes the attribute in class PDC.Document and table 11.
Table 11
(6)PDCTip.js
The document includes the attribute in class PDC.Tip and table 12.
Table 12
(7)PDCXMLParser.js
This document comprises class PDC.XMLParser and includes for resolving by process wizard and the return of task back-end services
The method of XML.File uses the built-in XML biological function explore pattern defined above of JQuery and information is inserted suitably
Also in the PDC object being as defined above.
Xiii) process wizard bar 512
(1) general introduction
Process wizard small tool provides the seeing clearly of the current active/step of user in flow process.PDC application allows user to look into
See the step in whole operation flow, flow process and the collaborative activities being associated in given step.PDC UI also allows for
User clicks on any collaborative activities.
Process wizard bar 512 can be included in the JavaScript file of named PDCPGBar.js, can be at NameSpace
In PDC.PGBar, and can be hosted in small tool web server.It can use above-mentioned cross-domain strategy to take from process
Current flow process XML fetched by business controller 220, and this flow process XML will be loaded into iPod together with breadcrumb (breadcrumb)
Or in the menu of similar style, it can be in following network address:
http://www.filamentgroup.com/lab/jquery_ipod_style_and_flyout_menus/
In find.Menu can be modified, to comprise a little image on each menu item side, itself then can use from feeding
The image completion of imageURL attribute.Fig. 6 shows that (all process wizards as shown in Figure 2 are little by process wizard small tool
Instrument 208) example of process wizard bar 600 that provides..
(2) PDC.PGBar method
● init ()-the method structure PGBar.The method also obtains all available flow processs from process wizard service, and
They are placed in " switch process " combobox.When the flow process of the selection in this combobox changes, use
The newly selected process invocation loadProcessWithId.
● doTaskId (vartaskId)-and when the task that have selected in menu, this task call the method, its
PDC.XDRequest is used to carry out having the HTTP request in the parameter defined in corresponding PDCTask object.This tells that BMP holds
Any sequence returning the list of the PostProcessingActions being performed of cooperating that row is associated with this task.
● displayCurrentTask ()-the method uses that markCompletedSteps is highlighted in PGBar to be led to
The path of current task.
● markCompletedSteps (step)-recursion method, its cyclic access current process is until finding as predecessor
Business.Any step before PDC.currentTask has been marked as.
● printProcessAsMenu (process)-one flow object of acquirement, and print as without sequence
Table, menu plug-in unit by this list of use with flow for displaying menu.
● printSubstepsAndTasksAsMenuItems (step)-printProcessAsMenu uses it to print
The step of flow process and task.
xiv)PDC Toolbox
(1) general introduction
PDC UI may be provided for PDC workbox.PDC workbox is a drop-down menu, when user's click tools case figure
Timestamp, this drop-down menu is opened.PDC workbox can be included in file PDCToolbox.js, and will be at NameSpace
In PDC.Toolbox.PDC workbox can use stack menu plug-in unit, and it is included in file stack-2.js.
(2) PDC.Toolbox method
● init ()-operation DOM is with the small tool of structure reality.Calls tool box back services, and its return is used for showing
The list of collaborative tools, and how to open the information of this instrument about this.
● the back-end services in getToolsList ()-call PDC workbox, it returns and is ready to use in workbox display
XML instrument list.
● gotToolsList (text)-as readjustment back-end services called from getToolList.Use XML
Resolver carrys out analytical tool list, and then calls printToolsList with printing tools list.It is also provided with stack menu.
● printToolsList (toolsList)-by instrument prints to that have can be with stack menu plug-in unit cooperation
The unordered list of style.
Xv) task small tool
(1) general introduction
Task small tool provides another drop-down menu (being similar in PGBar use) but it also may be placed on industry
The right side of business application window.It may be embodied in file PDCTaskWidget.js, and will realize NameSpace
PDC.TaskWidget。
(2) PDC.Tasks method
● init ()-the method structure task small tool.It will call changeCurrentTask then to show unskilled labourer
The current task of tool.
● changeCurrentTask (taskld)-the start document of drop-down Given task ID, expert, prompting/alarm
Flow process.This completes by calling getDocumentsForTask.
● constructMenu-constructs task small tool menu.Carry by the listings format used in a menu is printed
Show, expert and document.
● the document column of getDocumentsForTask (taskId)-utilize XDRequestto drop-down Given task ID
Table.GotDocumentsForTask is as readjustment in transmission.
● gotDocumentsForTask (text)-carry out in response to completing of getDocumentsForTask request
Call.Resolve XML response, and be placed in documentsList queue.And trigger getTipsForTask.
● printDocumentsList (documentsList)-be printed for task small tool menu by listings format
DocumentsList.
● the prompting list of getTipsForTask (taskId)-the utilize drop-down given task ID of XDRequest.Transmission
GotTipsForTask is as readjustment.
● gotTipsForTask (text)-call in response to completing of getTipsForTask request.Resolve
XML responds, and puts it in tipsList queue.And trigger getExpertsForTask.
● printTipsList (tipsList)-print tipsList queue in the form of a list for task unskilled labourer
Tool menu uses.
● the list of expert of getExpertsForTask (taskId)-utilize XDRequest drop-down Given task ID.Pass
Pass gotExpertsForTask as readjustment.
● gotExpertsForTask (text)-adjust in response to completing of getExpertsForTask request
With.Resolve XML response, and put it into expertsList queue.And trigger structure small tool menu.
● printExpertsList (tipsList)-print expertsList queue in task with tabular form
Small tool menu uses.
● expert's object is arrived in createExpertPopup (expert)-acquirement, and special when hover in task small tool
Family nominally time create ToolTips popup menu.
● the popup menu of the given popup menu of showExpertPopup (expert)-display.
● closeExpertPopup (expert)-hide the popup menu giving expert.
● mouseInsideBox (left, top, height, width, mouseX, mouseY)-inspection mouse pointer is
No it is positioned at given frame.If it is, return true, otherwise return false.Expert's popup menu uses, works as to check
When mousing out expert's name, whether mouse pointer moves to popup menu.
(3) PDC.Tasks Properties (PDC. task attribute)
Table 13 shows PDC. task attribute.
Table 13
Xvi) instrument start-up device
(1) general introduction
(flow process is such as passed through when user performs some action of triggering " LaunchTool " PostProcessingAction
To sliver or task small tool) time, use PDC.ToolLauncher to open instrument.
(2) PDC.ToolLauncher method
● launchTool (options)-acquirement choice objects, it comprises following option: container, highly, and width, x, y,
URL, title and being automatically switched off.It is then opened new browser window or includes the jQuery dialog box of iframe, and will be new
Framework point in option the URL specified.
Xvii) movable feeding 514
Such as, the activation feeding small tool activating feeding small tool 218 shown in Fig. 2, by display on PDC UI
Movable feeding 514, it is provided that all generations movable running log in service application.The activity of record can include the association performed
Work is movable, the document uploaded, and any user wishes that the outside included feeds.
Service layer
The service layer of PDC framework includes controller, kernel service and for providing process wizard/current task, relevant feedback
Send/expert/document, and the adapter that collaborative tools is integrated.
Fig. 7 shows that PDC application provides the method for cooperation small tool 702 and general place by it to existing service application
The example of reason flow process 700.Particularly, Fig. 7 shows how PDC application updates associated specialist small tool (such as relevant expert is little
Instrument 214).PDC applies, and uses small tool 702, from the current active of controller layer 704 requested service application, controller layer
704 can correspond to the controller 220-230 shown in one or more Fig. 2.In the example of associated specialist small tool, PDC
Application uses small tool 702 currently to live from what expert service controller (such as expert service controller 226) requested service was applied
Dynamic.UI request is converted into Java object by the controller layer 704 of PDC application, and calls service layer 706, and it may correspond to one
Or the service 234-244 shown in multiple Fig. 2, and it is particularly corresponding to expert service 240.
The service layer 706 of PDC application carries out method call to adapter layer 708, and obtains current process activity ID.PDC
The adapter layer 708 of application can correspond to one or more adapter 246-256 shown in fig. 2, particularly expert and fits
Orchestration 252.Adapter layer 708 create BPM server is carried out API approach call.User based on service application institute from
Current active/the task of thing, generates and obtains metadata.Based on metadata, the relevant expert of PDC application identities, document, feeding
Wait the data shifting small tool 702 onto.In the figure 7, flow process stream is shown as relevant expert's information pushing to PDC UI, and
More particularly to expert's small tool.
Fig. 8 shows that expert's small tool can be supplied to method and the flow process of existing service application by it by PDC application
Stream 800.The flow process stream that procedure Procedure 800 is typically followed described in Fig. 4 and illustrated.PDC applies, and uses expert's small tool 214,
Request expert's identification parameter.PDC applies, and uses expert service controller 226, parameter request is converted to
JavaExpertRequest object, and call expert service 240.PDC applies, and uses expert service 240, it is thus achieved that mark is current
Movable movable mark.PDC applies, and uses expert service 240, and from Metadata Service, 802 (such as Metadata Service 264) please
Seek the metadata being associated with current active.PDC applies, and uses Metadata Service 802, it is thus achieved that pass to expert service 240
List of meta data 804.The operation of Metadata Service 802 illustrates in greater detail in fig .9 and describes.
Based on list of meta data 804 and movable mark, PDC application carries out expert's request to expert's adapter 252.PDC should
With, use expert's adapter 252, by calling external experts search service (all Cisco as shown in Figure 8),
Obtain specialist list 806.This list includes based on metadata 804 and/or movable mark, with service application in perform work as
The mark of the expert that front activity is relevant.Shift the specialist list 806 at PDC interface onto and be based on what user and service application were engaged in
The information of current active/task.The mark of relevant expert is pulled to PDC interface with integrated with service application.
Fig. 9 shows that PDC application is obtained for the first number identifying relevant expert, document, feeding, collaborative tools etc. by it
According to method and flow process stream 900.Each expert, document or associated feed small tool call its service accordingly (expert service, literary composition
Shelves service, associated feed service).Service query metadata service 902 (such as Metadata Service 264) then, be used for obtain
The suitable metadata that current process is movable.Metadata Service 902 querying flow adapter 246 generates from BPM with acquisition (a)
Dynamic metadata, and (b) current active (if not providing in the request of client UI).Extract from BPM
Dynamic metadata as the result of inquiry can include fetching from the BPM relevant with the action taked operation flow
Data or can search for keyword.Metadata Service 902 is then inquired about cooperation template adapter 266 and is stored in based on working as to obtain
Static metadata in the cooperation template of front movable ID.
Dynamic metadata and static metadata are combined into the list of meta data 904 of merging by Metadata Service 902 then, and
Return this information to respective document/feeding/expert service.Then, each service uses search based on metadata successively
Standard, searches for relevant document/feeding/expert respectively.Metadata Service 902 can be by being combined into one by each list of meta data
Individually list, merges dynamic and static metadata.Alternately, Metadata Service 902 can be based on historical query and phase
The result answered, merges dynamic and static metadata.
Figure 10 shows method and flow process stream 1000, and by the method and flow process stream, PDC application can be little by relevant document
Instrument 212 is supplied to existing service application.The expert's small tool being similar to shown in Fig. 8 and describe, based on current active/appoint
The metadata that business generates is for identifying the relevant documentation 1002 at PDC interface to be pushed to.
PDC application asks document identification parameter by using relevant documentation small tool 214.PDC application is by using document
Parameter request is converted into Java document request object by service controller 224, and calls document services 238.PDC applies by making
By document services 238, obtain the movable mark of mark current active.PDC application is by using document services 238, from metadata
The metadata being associated with current active is asked in service 1004 (Metadata Service 902 that such as figure 9 illustrates).PDC applies
By using Metadata Service 1004, obtaining list of meta data 1006 in the way of about described in Fig. 9, it is delivered to document clothes
Business 238.
Based on list of meta data 804 and movable mark, PDC application carries out asking to the document of document adapter 250.PDC
Apply by using document adapter 250, obtain lists of documents 1002 by calling outside document file management system.This list is permissible
Mark including the document relevant to the current active just performed in service application based on metadata 1006 and/or movable mark
Know and position.Lists of documents 1002 is pulled to PDC interface, can be the current active/appoint being engaged in service application based on user
The information of business.The mark of relevant documentation and position are pushed to the PDC interface integrated with service application.Chain to relevant documentation
Connect the PDC interface can also being pulled to integrated with service application.
Figure 11 shows method and flow process stream 1100, and by the method and flow process stream, PDC application can be by relevant feeding
Small tool is supplied to existing service application.It is pushed to the associated feed list 1102 at PDC interface based on metadata, this yuan of number
Generate according to based on current task/activity.Associated feed list 1102 can include the social matchmaker relevant to current active/task
Body, article, web site, corporate Intranet bulletin, the mark of collaborative tools feeding etc. and position (such as URL).
PDC application, by using relevant feeding small tool 212, asks document identification parameter.PDC application is by using phase
Close feeding service controller (RelatedFeedServiceController) 222, parameter request is converted into the relevant feedback of Java
Send request object, and call associated feed service (RelatedFeedService) 236.PDC applies, by using associated feed
Service 236, obtains the movable mark of mark current active.PDC application, by using associated feed service 236, takes from metadata
The metadata being associated with current active is asked in business 1104 (all Metadata Services 902 as shown in Figure 9).PDC application is passed through
Using Metadata Service 1104, obtain list of meta data 1106 with the manner described above about Fig. 9, it is delivered to be correlated with
Feeding service 236.
Based on list of meta data 804 and movable mark, PDC applies to associated feed adapter
(RelatedFeedAdater) 248 carry out document request.PDC application is by using associated feed adapter 248, by calling
The outside feeding service providing outside feeding obtains associated feed list 1102.This list can include based on metadata 1006
And/or and the mark of feeding that the current active that just performing in service application is relevant and position of movable mark.Associated feed
List 1102 is pushed to PDC interface, can be the information of the current active/task being engaged in service application based on user.
The mark of associated feed and position are pushed to the PDC interface integrated with service application.Link to associated feed can also
It is pulled to the PDC interface integrated with service application.
Figure 12 shows that method and flow process stream 1200, PDC application can be provided to service application by the method and flow process stream
Regulation of External Cooperation instrument,Will be appreciated that the flow process stream of Figure 12 is also applied for other Regulation of External Cooperation instruments.PDC applies mark
Know general, abstract cooperative action, such as " creensharing " and allow by multiple supplier collaboration execution of instrument this
Individual action.?Example in, CiscoExecution of instrument " screensharing " cooperative behaviors.PDC should
With the interface suitable to outside collaborative tools offer, relevant information is pushed to PDC service and UI.?Example
In, the session information and the URL that start Screen sharing are pulled to PDC interface.
I) general utility library
(1) abnormality processing
Figure 13 shows the logical view of the Exception handling 1300 of PDC service layer.PDC application uses abnormal framework to process
During operation in service layer it may happen that unusual, thunder bolt or deadly condition.Can realize customizing exception class to process
Application application error.Exception class can be the most wrong with the applications/functions in packing service layer (i.e. controller, service and adapter)
Code and error message by mistake.
Service logic is by by for any thunder bolt to be captured, and " try ", " catch " block hereafter identified is wrapped
Fill, and the resource that any needs are released will be processed in " finally " block." catch " block create assembly (flow process to
Lead, activity feeding etc.) specific exception example, and the expression layer of trustship UI assembly of dishing out；For any other system exception,
"abnormal" class can be spilled over representing layer.
Before by customization exception throws to expression layer, service layer's recording, tracking uses the different of logger.error () method
Often stack.Table 14 provides example.
Table 14
(1) daily record
Figure 14 shows the logical view of the log mechanism 1400 that PDC applies.PDC application can use Apache ' s
Log4j (a kind of based on java, will define journal file name, pattern, log file contents form, file for record big
The configurable work of the trace files of little grade and).
PDC application can use in six kinds of daily record ranks that log4j provides three kinds: (1) ERROR-to record run time error
Or fortuitous event；(2) INFO-records run time events, critical data collection/message id；(3) DEBUG-is through the stream of system
Details, in order to obtain the more best performance of application, it should be closed in production environment.
PDC application can use log system based on property file to apply specific track for record.It is presented herein below
May be used for the step of configuration log message:
1, from following URL:http://logging.apache.org/log4j/1.2/download.html. download
log4j.jar。
2, by log4j.jar file copy to the WEB-INF/lib file of application.
3, establishment has the property file PDCApplicationLog4j.properties of entry shown in table 15 and incites somebody to action
It is placed under the appConfig/log/ file of server.Can as mentioned above in independent property file for PDC
Each of function (such as context, associated feed etc.), creates similar sets of entries.
Table 15
4, as shown in table 16, create the PDCLogger class for configuring PDC daily record.
Table 16
5, recorder is carried out instantiation, and record message, to be arrived by Message Record by increasing recorder statement
In the method called of ProcessService class.Table 17 provides example.
Table 17
External service
External service includes cooperation API library and BPM/ESB supplier (such asWithBPM/
ESB configures.
BMP is integrated:
PDC application interacts with BPM (BPM) system, to fetch the current state of operation flow and to add
Available documents to this flow process.It can be integrated offer Or other BPM external members.PDC passes through
Call the web API (if present) of BPM system, determine the current state of operation flow.Without available API, then join
Put and/or code builds in BPM system, to provide the data of necessity to the PDC service layer of request.Occur same flow process with
It is easy to fetch any document being attached to operation flow.
PDC application uses the current state of orchestration instance to determine suitable collaborative activities.
I) collaborative tools API set becomes
Ii) such asEtc screen sharing capability instrument
(1) Web conference service
PDC application can with web conference service (such as) docking, to pass through the service delivery of provided trustship
Web conference service.
(a)URL API
URL API is based on HTTP (S), and provides convenient, light-duty mechanism, to provide based on browser, arrivesThe external connection (hook) of service.It is integrated to support such as single-sign-on that URL API is generally used for enterprise portal
(SSO), port operation meeting, start and add simple meeting, and invite the basic interactive operation of participant and host etc.
URL is constructed as follows
http://<WebexHostedName>.webex.com/<WebexHostedName>/[m|p|o|h|c].php？ AT=[Command]
Wherein
● WebexHostedName is the domain name of hosted webex website.For our application, this is
ciscoacbg-dev。
● m.php is the meeting page (Meeting Page).This service allow authorized conference host scheduling, delete,
Editor or startup meeting.
● p.php is partner's page (Partner Page).This service page allows you in the trustship of your mechanism
New user account is created in the web site of WebEx.Its authorized user also allowing for having existed logins hosted website
Or publish.
● o.php is my Webex and enterprise's version page (My Webex And Enterprise Edition
Page).This service allows user to access my WebEx (My WebEx) and enterprise's version (Enterprise Edition) website
Feature.
● h.php is the transmission laboratory page (Hands-on Lab Page).This service allows the training center master authorized
The laboratory title of website listed by machine, lists laboratory time table, it is thus achieved that in detailed laboratory information or checking experiment room
The availability of computer.
● c.php is the remote access page (Remote Access Page).This service allows user to obtain remote access
The list of computer is also connected to remote computer.
● AT is command parameter.
Realize example and provide as follows:
1. user logs in
https://ciscoacbg-dev.webex.com/ciscoacbg-dev/p.php？AT=LI&WID=
Username&PW=password&MU=http: //pdcdev.accenture.com/PDC_NGI/
2. user publishes
https://ciscoacbg-dev.webex.com/ciscoacbg-dev/p.php？AT=LO
3. start temporary meeting
https://ciscoacbg-dev.webex.com/ciscoacbg-
dev/m.php？AT=IM&PW=password
4. it is not invited to attend person
https://ciscoacbg-dev.webex.com/ciscoacbg-dev/m.php？AT=AA&MK=
MeetingKey&BU=BackURL&FN1=Fu//Name&EA1=EmailAddress&FN2=FullName&EA2=
EMailAddress
(b) XML Web service API
XML API uses Enterprise SOA to needs and one or more WebExService interaction
Applications very comprehensively set of service is provided.Figure 15 showsThe logical architecture of XML service server.
Table 18-19 shows the XML service that can be used for exploitation application.
Table 18-user services
Table 19-conference session services
(2) expert's ability of discovery instrument
PDC application can integrated expert's ability of discovery instrument (such as Cisco's), with based on will by based on
The API Calls of HTTP and incoming keyword helps to select and return the list of suitable expert.In rear end, expert's ability of discovery
Instrument can use keywords to mate expert's individuality or expert team from interior data storehouse.Then, expert is discharged preferentially
Level also returns based on herein below:
● state
Zero available (Yes/No)
The time of call zero last time
● geographical position
● tissue and role
First the expert identified (such as by their IM client) can receive the notice asking them to assist.Specially
Family can accept or refuse request by IM.If refusal, then expert's ability of discovery instrument may be advanced to what next identified
Expert, and repeat notification sequence.This can last till till having expert to accept request.Once accept, expert's ability of discovery
Instrument can return the Agent ID of expert, and initiates and the video conference of the agency sending request.
(3) cooperation video shared platform
PDC application can integrated cooperation video shared platform, the program of such as Cisco and shared instrument (Show and
Share Tool), to program and share (Show and to allow employee's (1) recorded video or screen recording (2) to upload video recording
Associated video is pushed to associated feed (Related Feeds) the U1 small tool of PDC by video library (3) Sbare).
(4) state
PDC application can be with enterprise status service (unified state server (the Unified Presence of such as Cisco
Server)) docking, to provide the real time information of the state (leave, online, busy record etc.) of user.
(5) liaison centre
Application can (enterprise of such as Cisco unifies liaison centre (Unified Contact to PDC with liaison centre of enterprise
Center for Enterprise)) docking, to allow liaison centre agency (1) to work as visitor from application application " click-to-dial " (2)
During Hu Duan incoming call liaison centre, automatically open up the web page of relative clients end.
(6) message propagates (Grapevine)
PDC application can propagate innovation (Innovation Grapevine) interface applications with the message of Accenture, with
User (1) interpolation theme (2) interpolation idea (3) evaluation idea (4) is allowed to share idea (5) to other users relevant at PDC
Feeding small tool elects relevant " seed ".
(7) digital white boards
PDC application can be docked with digital white boards instrument (blank (Whitespace) application of such as Accenture), with
Allow user (1) add-ins (2) in blank " plate " to create new blank " plate " (3) relevant " plate renewal " to be pushed
To PDC associated feed small tool.
(8) multichannel communication engine
PDC application can be with multichannel communication engine (such as such as BackflipTM) docking, to provide a user with multichannel communication
Option-SMS, chat, audio frequency, send e-mails (Email).
It will be appreciated that PDC communication can be used to realize communicating and collaborative tools of other with collaboration adapter.
Realize example
The example that in retail bank industry realize PDC application is presented herein below.Specifically, it is described below Software in Banking
Example integrated for PDC, this Software in Banking provide gathered bank core system (the most in this example for Alnova,
The BPM external member of SAP and IBM) Custom Interface.
Figure 16 shows and realizes Software in Banking, the exemplary interfaces 1600 of banking application.Software in Banking is paid close attention to
Client renews process.By a series of service call, Software in Banking can be from the back-end system of single Interface Control bank.
The main center that will occur in interface alternately, figure 16 illustrates its representative.
The cooperation driven for integrated flow, decouples solution from BPM.The service call of Software in Banking is used for controlling
System cooperation interface.
Figure 17 shows the banking application interface in the Figure 16 strengthened by PDC application.PDC code can be according to current industry
Business application head and be initialised.As shown in Figure 17, PDC cooperation interface 1702 can be located at existing banking and applies 1704 interfaces
Top or side, and can be minimized or retract (dock).
For combination (populate) PDC cooperation interface, cooperation interface utilizes the interactive adaptation layer of Software in Banking.PDC should
With the service call that can use business software, in order to the information required for access.Additional service call may be needed to combine
Cooperation small tool.
Table 20 provides the example of the expert method of associated specialist small tool.
Table 20
The example of relevant documentation method is presented herein below.It can be flow process and instance metadata:
getDocumentsByMetadata。
The example of associated feed method is presented herein below.It can be flow process and instance metadata:
getFeedByMetadata。
Figure 18 shows example cooperative interface 1800, and according to said method, it can integrated existing service application interface
(such as banking interface).Especially, if banker logins banking application, then PDC application can pull out movable feeding 1802.
As discussed, PDC cooperation small tool asks current active ID from basis BPM.
If banker searches for client, then send a trigger to open the cooperation small tool of " mark client screen ".Example
As, banker may search for the overdue client that provides a loan.Result returns to website footer, and banker selects visitor in lists
Family.Following station services can be used to call:
● search: CustomerService.SearchByCriteria
● select: CustomerService.GetDetails
When banker opens mark client screen, their current task will be for " search ".Associated specialist small tool
The availability of search technique support expert is shown, in case banker there is no correct Search Results or there is no any
Search Results." search " by clicking in overall situation navigation menu is triggered by this, or triggers in a case where: once
Being loaded with mark user's screen, have customization JSP code on the page, this code will communicate with associated specialist small tool.If
Banker such as enters data into " bank " or " branch territory ", then PDC application obtains those data and is pushed to cooperation
Small tool is to show specific to bank or the additional expert 1804 of branch.
In this example, next banker clicks on search-＞ customer name, and via the following data of PDC interface display:
● current task 1806: be connected with client；
● feeding 1808: push at this " expects that customer demand (prospective Customer Needs) is from bank
Industry application UI removes, for other information Free up Memories；
● expert 1804: expert: Visa Premier card, life insurance, loan renewal；And
● document 1810: currently upload the loan document of the previous consumer of pull-out at document from service application.
When have selected client, consumer product list can be by banking application display.The client comprehensive page shows
Warning.Banker clicks on it to initiate loan renewal.
●PortfolioService.loadPortfolio
●PortfolioService.proposeProducts
Once banker opens customer page, then current task small tool can include that Instant WebExMeeting links
To meet client.Associated specialist small tool can and be combined with being suggested for the expert that product table is associated.If banker's point
Hit " renewal customer lending ", then following data can be via PDC interface display:
● current task 1806: be attached with client；
● feeding 1808: push at this " expects that customer demand (Prospective Customer Needs) is from bank
Industry application UI removes, for other information Free up Memories；
● expert 1804: expert: Visa Premier card, life insurance, loan renewal；
● document 1810: currently upload the loan document of the previous consumer of pull-out at document from FOT.
It follows that banker can navigate to by PDC application strengthen banking application realize on screen.Client and bank
Family provides all of necessary information/document.
● renderer (Render): contract service (ContractService): initiate renewal contract
(InitiateRenewalContract)-＞ BPM: initiate process (Initiate Process)
● OK button (button): contract service (ContractService): fulfil renewal contract
(fulfillRenewalContract)-＞ BPM: carried out duties (Fulfill task complete)
When banker contacts and fulfils label, current task small tool can include Screen sharing/emulation.Then, at this point
The banker at place can share his/her screen, to discuss the details of loan renewal with client.Expert feeds 1804 can list one
Or multiple by the expert of PDC application identities, the expert of such as specific products and/or interest rate expert, to assist in suitable profit
Rate.For document, the Client document that PDC application can exist in supplying system.
If banker clicks on " renewal customer data " link, then will be via PDC interface display following data:
● current task 1806: be attached with client；
● feeding 1808: push at this " expects that customer demand (Prospective Customer Needs) is from bank
Industry application UI removes, for other information Free up Memories；
● expert 1804: expert: Visa Premier card, life insurance, loan renewal；
● document 1810: answer the loan document of previous consumer that use pulls out from the banking currently uploading document.
Banker can navigate to client's detailed information screen of the banking application strengthened by PDC application then.
● renderer (Render): IndividualService.getDetails
● OK button (button): IndividualService.updateCustomerDetails
On the screen, banker can update customer information.The current task at PDC interface can show and arranges preferably
Communication means.If banker clicks on OK, then show following data:
● current task 1806: preferred communication means is set；
● feeding 1808: push at this " expects that customer demand (Prospective Customer Needs) is from bank
Industry application UI removes, for other information Free up Memories；
● expert 1804: expert: Visa Premier card, life insurance, loan renewal；
● document 1810: answer previously individual's document that use pulls out from the banking currently uploading document.
Banker can navigate to the profile screen of the banking application strengthened by PDC application then.On the screen, silver
Expert can be with client's confirmation, in the current task region at PDC interface, if requiring that further cooperation services visitor
Family, then presenting bank man Dynamic simulation, or share their screen.If banker accepts this prompting, then under can showing
Column data:
● current task 1806: run loan emulation/shared screen；
● feeding 1808: push at this " expects that customer demand (Prospective Customer Needs) is from bank
Industry application UI removes, for other information Free up Memories；
● expert 1804: consumer credit expert；
● document 1810: answer previously individual's document that use pulls out from the banking currently uploading document.
Screen uploaded by the document that the banking that banker in this example can navigate to be strengthened by PDC application then is applied
Curtain.By this screen, banker can upload document.PDC application can be with integrated blank collaborative tools.Particularly, PDC interface can
To show herein below:
● current task 1806: run loan and emulate/share screen；
● feeding 1808: client's blank-simulation (mocked)；
● expert 1804: technical support；
● document 1810: the document in the position at place uploaded by these documents.
Banker can navigate to the redemption table of the banking application strengthened by PDC application then.
● renderer (Render): FinancialService.getAmortizationTable
● PDC interface can show herein below:
● current task 1806: run loan emulation/shared screen；
● feeding 1808: client's blank-simulation；
● expert 1804: loan expert；
● document 1810: the whole documents in the position at place uploaded by these documents.
Banking application can illustrate the second profile screen of the banking application strengthened by PDC application.On the screen, silver
Expert can look back loan details, and sends for the confirmation of back-office room.
● send for ACK button: ContractService.finalizeRenewalContract
On the screen, banker can click on " confirmation " and the request of approval is sent to back-office room manager.
Multichannel communication engine (such as BackFlipTm) can be used this approval to be routed on the gerentocratic phone in back-office room.
PDC interface can show following content:
● current task 1806: look back the loan details with client；
● feeding 1808: push at this " expects that customer demand (Prospective Customer Needs) is from bank
Industry application UI removes, for other information Free up Memories；
● expert 1804: back-office room manager；
● document 1810: the whole documents in the position at place uploaded by these documents.
Banking application can provide ratifier's main screen.PDC interface can show the description below in activity feed area: mould
Intend the request about approval loan received.
Banking application can provide approval/refusal loan renewal screen.User logins to look back as ratifier and ratifies
Contract.
● renderer (Render): ContractService.getDetails
● approval button (Approve Button): ContractService.approveContract-＞ BPM user
Validation task completes.Reply " correctly "
● refusal button (Reject Button): ContractService.rejectContract-＞ BPM user tests
Card task completes.Reply " mistake "
BackFlipTMOr other multichannel communication agreements, also can be used herein to and other telex networks.PDC interface can show
Go out following content:
● current task 1806: be attached with requestor (banker)；
● feeding 1808: check potential blank；
● expert 1804: requestor and relate to loan create other people；
● document 1810: the document being associated with loan renewal.
Banking application can provide and illustrate the approved banker's main screen of loan.PDC interface can be in activity feed area
The following content of middle display: simulation loan goes through.
Banking application can include final contract screen.User can login to print as banker contract again, and from
Customers' place obtains signature.
● renderer (Render): ContractService.getContractDetails
● printing contract (PrintContract):
ContractService.signOffRenewalContract.-＞ BPM prints contract task and completes
On the screen, banker can arrange another meeting with client, prints contract, and finalizes a text.BackFlipTMAvailable
In sending confirmation request via SMS to client.PDC interface can illustrate following content:
● current task 1806: be sent to client and confirm；
● feeding 1808: push at this " expects that customer demand (Prospective Customer Needs) is from bank
Industry application UI removes, for other information Free up Memories；
● expert 1804: approver and anticipated demand expert；
● document 1810: contract.
Figure 19 shows for by (the most above-mentioned to the cooperation integration of Flow driving to BMP system and existing service application
Banking apply) in another exemplary flow process stream 1900.Flow process stream described below:
1, banking application offer is on stream about the information (movable ID, example ID, ID) of current procedures
2, when banking application changes its state or screen, the PDC small tool that it triggers obtains new data
3, PDC small tool calls corresponding PDC and services (such as, expert, document, feeding)
4, PDC flow services is for metadata query workflow adapter
5, workflow adapter and banking web services are alternately to obtain the metadata of flow process
6, metadata returns to call its PDC service
7, metadata is used by the service of expert/document/feeding, with obtain the relevant expert of current procedures on stream/
Document/feeding
8, relevant expert/document/fed information returns to UI
Figure 20 shows for being shown by another in the cooperation integration of Flow driving to BMP system and existing service application
Example flow process stream 2000.In this example, PDC interface withBPM is integrated.Flow process stream description is as follows:
1、Main application provides information (movable ID, example ID, user about current procedures on stream
ID)
2, whenWhen main application changes its state or screen, it triggers PDC small tool and obtains new data
3, PDC small tool calls they corresponding PDC and services (expert, document, feeding)
4, PDC flow services is for metadata query workflow adapter
5, workflow adapter withWeb services is mutual, to obtain the metadata of flow process
6, metadata returns to call its PDC service
7, metadata is used by the service of expert/document/feeding, with obtain the relevant expert of current procedures on stream/
Document/feeding
8, the information of relevant expert/document/feeding returns to UI
Described above is exemplary aspect, feature and the assembly of system.But, PDC system and application can be according to many
Individual different mode is implemented.Such as, although some feature is to be shown as being stored in computer-readable memory (such as, as reality
Execute the logic for computer executable instructions in memory or data structure) in, but system all or part of and
Logic and data structure can be stored in other machines computer-readable recording medium, cross over other machines computer-readable recording medium with being distributed or
Read from other machines computer-readable recording medium.Medium can include hard disk, floppy disk, CD-ROM, the signal (letter such as received from network
Number, or crossing over the signal received in multiple packets of network service).
This system can use additional, different or less assembly to realize.As an example, processor is permissible
It is embodied as microprocessor, microcontroller, DSP, special IC (ASIC), discrete logic or other kinds of circuit or patrols
The combination collected.As another example, memorizer can be the memorizer of DRAM, SRAM, flash memory or any other type.System
Disposal ability can be distributed in multiple assembly and (such as in multiple processors and memorizer, include multiple distribution alternatively
Formula processing system).Parameter, data base and other data structures, can store discretely and manage, can be incorporated to single memory
Or in data base, can the most logically and physically organize, and different types of number can be used
Implement according to structure (such as chained list, Hash table or implicit expression storing mechanism).Logic (such as program or circuit) can be combined
Or be segmented in multiple program, cross over some memorizeies and processor distribution, and may be embodied as storehouse (such as shared library,
Such as dynamic link library (DLL)).DLL such as can store the code being ready for middle mapping, or realizes what search mapped
Code.As another example, DLL can all or part of function of offer system own, instrument, or both.
" computer-readable medium ", " machine readable media " and/or " signal bearing medium " can include any comprising, depositing
Storage, transmission or transmitting software use or connect their device for instruction executable system, device or equipment.Calculate
Machine computer-readable recording medium can be selectively (but not limited to) electricity, magnetic, optical, electromagnetic, infrared or semiconductor system, device or equipment.
The non-exhaustive listing of the example of computer-readable medium may include that the " electronics of the electrical connection with one or more wire
", portable disk or CD, volatile memory (such as random access storage device " RAM " (electronics)), read only memory
" ROM " (electronics), Erasable Programmable Read Only Memory EPROM (EPROM or flash memory) (electronics), optical fiber (light).Computer can
Read medium and may also include the tangible medium being carved with software on it, because software can also (such as, by photoscanning) be stored by electricity
For image or extended formatting, then compile and/or resolve, or carrying out other process.Then, handled medium can be stored
In computer and/or machine memory.
Flow services corresponding to the PDC framework of the external member being integrated with customer end B PM presented below (is shown the most in fig. 2
The flow services 234 gone out) service definition.
1、getProcessModel
A, general introduction
Flow process list is associated with given example ID.This list includes using as subflow in main flow and main flow
Associated streams.
B, request
Table 21
C, response
Table 21
D, sampling success response
Table 22
E, complex data type
I, flow process list
This is the root node of getProcessModel response.It includes all flow processs of all composition stream.
Table 23
Ii, flow process
That define flow process/stream
Table 24
Iii, activity
This is the activity in the flow process/stream performed by user or subflow activity.
Table 25
iv、ActivityIDList
This is the list of movable ID
Table 26
2、getCurrentActivity
A, general introduction
This service returns the last activity that user participates in.This service needs not to be the current active of end-to-end flow process.
B, request
Table 27
C, response
Table 28
XML-schema
D, sampling success response
Table 29
E, complex data type
I, activity
This is the activity in the flow process/stream performed by user or subflow activity.
Table 30
iv、ActivityIDList
This is the list of movable ID.
Table 31
3、getParticipantRole
A, general introduction
This service returns the role of given user on stream.
B, request
Table 32
C, response
Table 33
D, sampling success response
Table 34
E, complex data type
I, role
This is user's role in operation flow.
Table 35
4、getInstanceMetadata
A, general introduction
This service returns the metadata that the latest activities mutual with giving user is associated.This activity differ be set to end-to-end
The current active of flow process.
B, request
Table 36
C, response
Table 37
D, sampling success response
Table 38
E, complex data type
i、MetadataList
This is the list of metadata item of the latest activities that user participates in.
Table 39
Ii, metadata
This is the set of the key/value being associated with specific fields (i.e. in list) or response.
Table 40
5、getInstanceDocuments
A, general introduction
This service returns and gives the document that flow instance is associated/adds.
B, request
Table 41
C, response
Table 42
D, sampling success response
Table 43
E, complex data type
I, lists of documents
This is the lists of documents being associated with flow instance/adding.
Table 44
Ii, document
This is the document being associated with flow instance/adding.
Table 45
Provided below are the interface definition of workflow adapter 246, shown in its PDC framework shown in fig. 2.Flow process
Adapter 246 is the interface between BPM/ Workflow system and PDC service layer 204.Table 46-50 shows workflow adapter 246
Operation.
Table 46
Table 47
Table 48
Table 49
Table 50
GetProcessModel returns the object of ProcessList (with PDC code definition) type.Process wizard unskilled labourer
Tool uses getProcessModel to show the activity that user participates in end to end services flow process.
GetCurrentActivity returns the object of Activity (with PDC code definition) type.Small tool uses
GetCurrentActivity carrys out the current active in definitim flow example.PDC uses getParticipantRoles to search for
The role of user, and context data (expert, document, warning) is performed subsequent filter.GetInstanceMatadata returns word
Symbol string object list.PDC uses getInstanceMatadata to fetch associated metadata (value) from flow instance.This quilt
For inquiring about different services to filter and to fetch context data (expert, document, warning).GetInstanceDocumnets returns
Return the object of DocumentList (with PDC code definition) type.PDC uses getInstanceDocumnets fetch and flow
The document that journey example is associated, and display it to user.
Although it have been described that the different embodiment of the disclosure, but those of ordinary skill in the art are it will be clear that in these public affairs
Include having more embodiment and implementation in the range of opening.Therefore, dig up the roots according to claims and they
Outside equivalent, the disclosure is not so limited.
Claims (14)
1. for generating a system for the integrated user interface of the business software application strengthened by the collaboration applications of Flow driving,
Including:
Memorizer, described memorizer storage includes the collaboration software application of collaboration user interface；
Computer processor, described computer processor is coupled to described memorizer and by the Internet and the described business of operation
The client computer communication of software application, and described computer processor is operable as performing the application of described collaboration software
With:
When receiving the instruction that the described business software application run on described client computer has been logged in by user,
Follow the tracks of the Current transaction operation of the described business software application that user participates in；
The described Current transaction obtained and apply from described business software operates corresponding metadata；
Based on the metadata obtained by using criteria to mark dependent coordination service, wherein said dependent coordination service includes phase
Close document, feeding, collaborative tools, ask its expert assisted or combinations of the above via expert's discovering tool；
The information answered with described dependent coordination service relative is pushed to described collaboration user interface；And
The user interface that described business software is applied is pointed out and shown described collaboration user interface and generates described business
The integrated user interface of software application,
Wherein said integrated user interface includes multiple cooperation interface screen, and each screen is resized and is arranged in described industry
The top of the described user interface of business software application or side, the most each cooperation interface screen shows discretely and independently
Corresponding with one of dependent coordination service visually unique information so that each cooperation interface screen prompting user with: on
Carry and check document, find the expert asking it to assist via described expert's discovering tool, check the relevant literary composition listing mark
Shelves, the expert of mark or the feeding of inter-related task, it is thus achieved that document and sharing via network and outer computer is described described
The screen of Current transaction operation；
Wherein along with described Current transaction operation change, described computer processor performs the application of described collaboration software further
With: in response to determining that the application of described business software changes its state or screen and therefore the application of described collaboration software updates described
The content of cooperation interface screen obtains the new data of the transaction operation for following the tracks of change.
System the most according to claim 1, wherein said metadata include with described Current transaction operation be associated to
The list of a few keyword that can search for.
System the most according to claim 1, wherein said memorizer farther include at least one cooperation template, described extremely
A few cooperation template includes multiple activity identifier, and the most each activity identifier corresponds to and described business software application phase
The operation of association.
System the most according to claim 3, wherein said cooperation template farther includes relevant to each activity identifier
Connection static metadata, and described static metadata include keyword in context and at least one recommend collaboration services.
System the most according to claim 4, wherein said metadata farther includes from described business software application fetches
Dynamic metadata.
System the most according to claim 5, wherein said metadata includes from described cooperation template and described business software
The list through merging of the keyword that application obtains.
System the most according to claim 1, wherein said computer processor performs the application of described collaboration software further
To identify collection of document and to operate at least one expert being associated with described Current transaction, and at least one expert described
Assist to come requested via described expert's discovering tool.
8. for the method generating the integrated user interface of the business software application strengthened by the collaboration applications of Flow driving,
Including:
Receive the business software run on client computers and apply the instruction logged in by user；
The collaboration applications utilizing described Flow driving follows the tracks of the Current transaction operation of the described business software application that user participates in；
The described Current transaction obtained and apply from described business software operates corresponding metadata；
Based on the metadata obtained by using criteria to mark dependent coordination service, wherein said dependent coordination service includes phase
Close document, feeding, collaborative tools, ask its expert assisted or combinations of the above via expert's discovering tool；
The information answered with dependent coordination service relative is pushed to collaboration user interface；And
The user interface that described business software is applied is pointed out and shown described collaboration user interface and generates described business
The integrated user interface of software application,
Wherein said integrated user interface includes multiple cooperation interface screen, and each screen is resized and is arranged in described industry
The top of the described user interface of business software application or side, the most each cooperation interface screen shows discretely and independently
The visually unique information corresponding with one of described dependent coordination service so that each cooperation interface screen prompting user
With: upload and check document, find the expert asking it to assist via described expert's discovering tool, check the phase listing mark
Close document, the expert of mark or the feeding of inter-related task, it is thus achieved that document and sharing with outer computer via network is described
The screen of described Current transaction operation；
Along with described Current transaction operation change, in response to determining that the application of described business software changes its state or screen utilizes
The collaboration applications of described Flow driving obtains the new data of the transaction operation for following the tracks of change, and therefore updates described cooperation
The content of interface screen.
Method the most according to claim 8, wherein said metadata include with described Current transaction operation be associated to
The list of a few keyword that can search for.
Method the most according to claim 8, further includes at and stores at least one cooperation template in memorizer, described
At least one cooperation template includes multiple activity identifier, and the most each activity identifier is corresponding to applying with described business software
The operation being associated.
11. methods according to claim 10, at least one cooperation template wherein said farther includes and each activity
The static metadata that identifier is associated, and described static metadata include keyword in context and at least one recommend association
Service.
12. methods according to claim 11, wherein said metadata farther includes to carry from the application of described business software
The dynamic metadata taken.
13. methods according to claim 12, wherein said metadata includes from described cooperation template and described business soft
The list through merging of the keyword that part application obtains.
14. methods according to claim 8, wherein mark dependent coordination service includes identifying collection of document and working as with described
At least one expert that front transaction operation is associated, and the assistance of at least one expert described is via described expert's discovering tool
Come requested.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US38986010P | 2010-10-05 | 2010-10-05 | |
| US61/389,860 | 2010-10-05 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102592185A CN102592185A (en) | 2012-07-18 |
| CN102592185B true CN102592185B (en) | 2016-12-14 |
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